Indian Oil Corporation [IOC] Complaints & Reviews

Sir
I am a customer from CHANDRA KALA INDANE, G-138/G3,
GROUND FLOOR, DILSHAD COLONY, DELHI. My customer No is
14907, I here by writedown pointwise complaint against the above mentioned gas agency.
1.The agency didnot respond several time on phone.
2.they always supplied seal brocken and under weight cylinder .
3.Several time I physicaly meet the agency and complaint the above matter but they didnot take any action in this regard.
4.Today I got a cylinder under weight aproximatly 4 to 5 Kg.

So kindly request you to take neccessary action against the CHANDRA KALA INDANE, G-138/G-3, GROUND FLOOR, DILSHAD COLONY, DELHI-95. As early as possible.
Thanking you.

CONSUMER NO.4597, BOOKING NO.6723, DATED 31.07.2008
SRI LAXMI VENKATESHWARA GAS AGENCY,
BRESTHWARPET, RAICHUR-584102(KARNATAKA STATE)
PHONE NO.[protected]

PROBLEM WITH GAS AGENCY
SINCE ONE YEAR, THERE IS LOT OF PROBLEMS IN DOOR DELIVERY IRREGULARITY IN DATE COMMITTMENT, DUE TO THIS MY FAMILY FACING LOT OF PROBLEMS. COOKING IS NOT POSSIBLE IN TIME, THAT RESULTS MY CHILDRENS ARE NOT IN POSITION TO
ATTEND THE SCHOOL IN TIME, I AM ALSO IRREGULAR TO MY OFFICE WORK.
I HAVE BOOKED CYLINDER ON 31.07.2008 AND HE HAS GIVEN DELIVERY COMMITTMENT AFTER 21 DAYS OF BOOKING. INSPITE OF REPEATED REQUESTS & FOLLOWUP I AM UNABLE TO GET MY CYLINDER TILL TODAY. IT IS MY PERCEPTION THAT HE MAY BE USING AVAILABLE CYLINDENDERS WITH HIM FOR COMMERCIAL PURPOSE, THAT IS THE REASON PUBLIC ARE FACING SCARYCITY OF CYLINDERS. THIS IS FOR YOU KIND INFORMATION AND NEEDFUL IMMEDIATE ACTION. YOUR TIMELY NECESSARY ACTION MAY AVOIDE ME TO APPROACH ANY LEAGAL FORUM LIKE CONSUMER COURT.

ANANTHA JOSHI, H.NO.6-2-70/69/A, LAXMI RANGANATH SADAN,
MANIK PRABHU LAYOUT, RAICHUR-584103.(KARNATAKA STATE),
PHONE:[protected], MOBILE NO.[protected]

Sir,
I subodh Singh.My father has expired few months back.I have a gas connection of Indane.My consumer no is 09424.So i told jamnagar opera indane to transfer connection to my mother name.I also submit affadividit and my father dead certificate.They told that we can not transfer this name to your mother name.You can take a new connection.Please some strict action against those people of Opera Indane jamnagar gujarat.

Hi sir,
at my native thier is one petrol pump, (Indian oil) the pump owners are not doing business ethiclly, these people are have rassion shop too... and what they do is the do not distribute the kerosine to the general public according to the rassion cards, and they dump the Kerosin in the petrol pump,
by this act all the vehicals are not running well.
here at my native people are saying
these petrol pump people are not mixing Kerosine in the petrol but they are mixing petrol in the kerosine.

Dear Sir, myself pradeep kumar pathak living in kanpur having lpg connection o[censored]r company (with two cylenders DBC) since a long, currently being serviced by your Mordern Gas Agency[protected], Shyam Nagar Kanpur city my coustomer no. with them is 10868.
last month on 24 `th aug, 08 i booked a cylender as normal booking the same has been delivered on 30`th .
due to some contengency`s i m requiring one more cylender, as i visited ur agency t`day for the same but could not book my second request as i have told by the agency people that u can only book after a month later .

I would like to inform u if i could not book second one ur dbc conection is meaning less n why ur company is providing the same .
Pls look into the matter asap n let me know i[censored]r end stands right.

Regards
Pradeep Pathak
323-D Block Shyam Nagar, Kanpur
[protected]

Dear sir, ,

INDANE GAS SERVICE WORKING IN TIRUPUR

SRI PERIYANAYAKI AMMAN INDANE GAS SERVICE
36/1.UTHUKKULI MAIN ROAD
TIRUPUR

THE ABOVE CONCERN STAFF IS VERY ROUGH ACTIVITIES, IN

OUR CUSTOMER, , THE CONCERN TELEPHONE NO IS[protected] &[protected] THE ABOVE TWO LINE EVERY TIME RINGING BUT NOT RESPONSE THE STAFF, , THE SRI PERIYANANAKI AMMAN STAFF WORKING STYLE IS VERY VERY BADLY, , , ALL PEOPLE IS VERY ANGRY, , PLEASE U APOINT IN GOOD STAFF, , ,

Dear Sir,

Agency: - SIVANIKKA ENTERPRISES
Road No. 71, Behind vivekanand Mahila College,
Vivek Vihar, Shahdara, Delhi - 95
Ph[protected], 22146911

I have been trying to book my cylinder for the last 4-5 days, but I am unable to contact any of their numbers. Either the phones are ringing or busy. Sometimes they pick the phone then immediately they bang the phone for unknown reasons.

I heard several times from other ppl that this agency is not working properly et all, then why Indane authority is not looking these issues.

Please have a look on these issues.

Thanking you,

Yours faithfully,
Nitin Agarwal
Mobile - [protected].

I am a consumer having C.No-52 of 'Eureka Gas Service', Panditwadi, Dehradun-248006, Ph[protected], Uttaranchal. The agency's rule/practice is that a new cylinder booking is registered after 15 days or 21 days from the date of delivery of last cylinder in case one is having one or two cylinders respectively.

(1) Is there any such rule? If yes,

(2) Whether one can book for two cylinders separately?

Even after having two cylinders, there is usually a time when both the cylinders are empty, because refill is supplied after 10-15 days after booking.

(3) If the answer to question (2) is in ‘No’, Is this not a punishment for having two cylinders?

(4) As delivery time is not in consumer’s hand why can a rule be made to book from booking to booking date and why the two cylinders are not being treated separately for the purpose of booking?

Ihave booked gas on 02.09.2008. Till today i.e. 12.09.2008, there is no supply of refill and my both cylinders are empty.

I want to brought this to the notice of appropriate Indane authorities for looking into the matter. Waiting for a quick response also.

Name and Address : Balakrishnan Nair, Perumpalathu House, Elakkolloor PO, Konni, Pathanamthitta dt, Kerala
Consumer No. : 1597
Distributor's name and Address : RCB Gas Agencies, Regional Co-op Bank, Ltd, Konni, Pathanamthitta Dt, Kerala State
Distributor's Code : 4529985

We have an Indane LPG connection with above said distributor in Konni. I am staying within 2 km radius of Konni and my house is less than 50 meters away from the Main Road. But they are not doing home delivery. They will give cylinder in the main road and we have to carry and come. The problem is from morning till evening we have to wait in the main road for the cylinder. There is no information about when / what time the cylinder will come. Not only for me in that whole area they are giving like this.

So i would like to know that there is any chances to get a home delivery or this is the instructions from Indane co itself.

Kindly look into this matter and do the needful at the earliest.

Thanking you,

Sajan[protected] / [protected]

Hi, I have got the indane connection on my name form past 5 years, i have shiffted my residing place from tharamani (chennai) to anna nagar (chennai 40). The agency which is their in anna nagar is asking for the ration card which should be on my name, earlier the connection was in my father's name, but after his demise i name transfered the connection to my name in 2003. Now i dont have the ration card on my name, the card is valid upto 2003, whether it is necessary to submit a new ration card on my name or i can go ahead with the old one. My name is being mentioned in the old ration card.
Kindly help me in this regard and help me to get my connection as early as possible.

Intresting Tactics by Trilok Gas service, Indane for delay in refilling:
I made a refill booking on July23, these Guys said wait onemonth and thereafer they keep tllign today/tomorrow.
One day they changed tune and said that Door locked and pls get in touch with Delivery Guy of that area.
Now Dely Guys says he doesnot know the address..
surpripsing - he did not kno the address but they put Door lock.
Dely Guy now keep dithering - when called Trilok again they say t hat the Gas is now booked for sep4 and another one month.
Then I ponted out the booking date is July end and not sep4 - they now say its rebooked becos door locked.
Now the dely Guy again says i dont know the address.
Again another twist is - the same dely Guy has delivered a refill last2 weeks back to another apartment right nown my flat in same Block.
How disgusting!!

the gas was boocked on 06/08/2008 and was delivwered on 18/08/2008 and the next month boocking is supposed to be 30days from date of boocking but when the gas is boocked on 10th of sep 2008 the agency people told that the boocking will take place on 19th of sep 2008.

I applied for Domestic LPG connection to IOC through its distributor M/s NCR Indane (SAP-123846), Bhiwadi vide receipt no. 3461 dt. 02.03.08.

I have received a letter from NCR Indane, for release of Gas connection, but the distributor is insisting that I should buy a Gas Stove from them other wise they will not be releasing the connection. They say ' itne amount lae aao toh connection mil jaye gaa'.

I already own a good quality ISI Mark Gas stove and do not want to buy other one. For this I want to register a complaint that connection should be released to me, after verification of gas stove by IOC, as per the procedure.

Vinod Gupta
B-038- Aashiana Garden, Alwar Road, Bhiwadi

I am using Indane gas domestic LPG Cylinder since April'2004 under single cylinder scheme. When I had approached on 8th Sept'2008 for booking refill order, the TUCS Distributor refuse to book for refill cylinder saying that I should get clearance from IOC (Indane gas divn.) as I am having single cylinder in Bharat Gas also. When I apporached the Indane gas divn, they are asking to surrender the Bharat gas connection then only they...

jalaun sahhar me gas chori se bechi ja rahi hai canection hone par bhi gas nahi mil rahi hai chori se RS.500 per di ja rahi hai.nevedan hai ki es ka sudhar kiya jaye.thank you

Dear Sir,
I am the Indian Oil Gas customer in hyderabad. I transfered my gas connection form Delhi to Hyd in Dec 2006. On 25th Dec I applied for the second cylinder also, till this date i didn't get the second cylinder (DBC). When i tired to call Indian oil customer care number, most of the time they didn't pick the phone, and by chance one in month if any one pick the phone they are telling we dont have any information about DBC connection keep calling. it's very difficult to mange with one cylinder. I went twice at the Indian Oil office in Himayat nagar i.e. 25 km far form my home and they are not ready to talk about that issue also. My customer care number is 21478 and my DBC booking number is 328. Could any one help me out form this situation.

Regards,
Vijay

I have booked for delivery of my gas cylinder at Airawat Gas Agency, Air Force Station Yelahanka, Bangalore -64 on 25 Aug 2008. My consumer no is 4161. Gas is delivered till 09 Sep 2008. On enquiry it is observed that the gas cylinders are already delivered to many of the consumer in the same areas, who has booked after me. When contacted the manager it was told that he would be sending the cylinder on Tuesday that is today. It is also learned from many that the cylinders are delivering to the unauthorised by taking extra payments. Kindly look into this and fix this sort of attituedes by the agencies.

Sir,

I am the consumer of Indane Gas bearing consumer No.: 28430, the supply of refill of cylinder through Jai Jawan Gas Services, Sector-7, Dwarka, New Delhi-110075. I have a practice to book for the refill of cylinder with dealer directly over the phone. After many telephonic attempts when we got connected we were put on hold for a long time, then the receiving person refuse to take our request stating that I am not eligible for booking at this time or any other reason known to him and put off the phone. On advice of one of our well wisher I start the booking for the refill of cylinder through computerized Toll Free No. 1260 of Indane Gas. I suprised to note that the delivery of refill of cylinder were become more late in comparison with direct booking with dealer. I strongly contempt the attitude and request the higher authorities to take the complaint against the system and practice of the dealer. Further I request to acknowledge my complaint and rectify earliest possible. My present on Dated: 28-08-08, through Computerised Tol Free No. 1260. But am not receive any cylinder yet. I Hope to get the delivery of refill of cylinder immediately. Other complain regarding to issue the second cylinder is that the agency said, the second cylinder issue in November and cost of cylinder is Rs. 1650. In my knowledge the cost of cylinder (security deposit) is Rs. 900 only. One things say that the new connection are available at present and issue daily about 50 connections said agency. Why the not issue the second cylinder.


Thanking You.

Umesh Singh
313, Pockect-I, Sector-9
DDA Flats, Dwarka, New Delhi-110075.

Cust. Name - Neelam Singh
Cust. No. – 28430.
Phone[protected]

dear sir, iam a Indane gas customer living in thanjavur district in tamilnadu.my date of registration is on[protected].no:1898892 and my gas connection no: 12923.recently our chief minister announced rs/30.00 for a single gas customers.when i am booking for my current gas cylinder in my local indane gas cylynder : Aravind gas agencies, kalyan nagar, municipal colny, thanjavur-613007.tehy refused to supply the gas cylynder since i will not renew my old ration card .my ration card has been booked on 1998 to 2003.due to my personnel reasons i can not reneval my ration card.eventhough up to my previous month ie.august -2008, i have regularly got my gas cylynder.even i didn't want the rs/30.oo discount for my gas cylynder amount, they refuse to supply my gas to me.they strictly asked to bring a new RATION CARD to avail the gsa cylynder.since iam a single cylynder customer and hoew possible for me to get a new RATION CARD immediately.you are all well known to get a new ration card it will take more than month.till that times iam deeply suffering without gas connection for my family.
hence i request you kindly do the needful steps to avail my gas connection from the Indane gas company.
please note when iam complained my complaints to my area indanne sales officer and divsional office, they simly rejected my grienvences and woundede me.
p.vishnu rathan,
3, gangai st, bhavani nagar, thanjavur, tamil nadu
pin : 613004.
e.mail : [protected]@yahoo.co.in
mobile no:[protected]

I am Having An Insdane Gas Connection (two Cylinders) Consumer No. 18446 with Binosd Gas Distributors, Area Sindri, Dist.- Dhanbad, State ; - Jharkhand, since last 8 yrs. (28/05/2000).
The authority which distributes the gas is openly black-marketting the cylenders. on the other hand the genuine consumers is being harrashed ; they are forced to get only one cylinder in two months (thats too without slip)

I have booked my cylender on 08/08/08 but still not got the cylender at the other hand many of the hotels and other commercial users using 4-5 cylenders(house hold) in a month.

One of the employee Subhash (residence at riverside) using household LPG Gas Cylender In his vehicle (Maruti Van) which is totally illeagle.