Indian Oil Corporation [IOC] Complaints & Reviews

To,
Complaints Board Director

Subject: Against Gas Agency, Worst Service
M/s. Indane Gas Agency
BD MArket, Salt lake, Kolkata-700091


Sir,
At first no response no pickup phone at the booking time.
I booked for gas before 30 days at BD Market, Salt lake, Kolkata-700091
and they told me the cylinder will be delivered within 15 days
but no response till 8-10 days, this procedure continued every month.
I am not only there are many customers to face this problem.
I request you that please solve our problem.

Sir/Madam,

1. I have a gas connection, consumer No consumer No 3868 (Single Cylinder) with your company through your agency at Mambaram (Sree Muthapangas agency), Kannur (Dist), Kaerala.

2. I book a refilled gas cylinder on 23 April 2009 through telephonically (Last refill was during November last or December 2008) as the same has not been received till the date and time. On enquery i.e 13 May 2009, there is no satisfied answer from the agency office and I submitt a written application to know the reson for delay the said agency has not been ready to accept the application as the office staff replied the propritor Mr. Dinesh is not available in this station and there is a standing order not accept any thing without my permission and accepted to arrive on 3.00 pm today.

3. I again reached to the agency office at 3.00 pm sameday Mr Dinesh is not available at the agency office, I asked Mr Dineshs Mob No, they are not ready to give the Mob No, I frequently asked for the same then they give the Mob No [protected] on dialy there is no answer, as the mob No is not belongs to Mr Dinesh, I foundout the Mob No of Mr Dinesh [protected] form some other source and asked to Mr Dinesh about the agency office is not accepting my application Mr Dinesh on refused to accept the application, then I requested for to meet at his office then he replied that now Iam at my home is near to Peralassery, he was not agree to meet meas the distance from Peralassery and Mambaram is not more tah 2 Kms, finally I said that the matter going to very serious and I will move further steps then he replied that I have appoint a Advocate to deal such matters and you do whatever you can I will look the matter with my advocate.

4. MY patients is delayed to lodge a complaint to the authoriy as such type of incidents are frequently happning.

5. In view of the above you are requested to look the matter seriously and instruct the agency to behave gently we can understand the problems also delay in getting the refiled gas cylinder as the same delayed morethan three weeks.







Thanks & Regards

Rajeevan E
Mob : [protected]

Sir,
I like to bring to your kind notice that we have been using Indane Gas for domestic use since long from our local agency named DINESH GAS AGENY located at Vigyan Nagar, Kota, Rajasthan.
Please note that the bahaviour of the people of ageny including both the owner & the staff have been very rude, irritating & humiliating since long & we, the consumers, fells as if we are begging for our rights.
I request you to kindly take appropriate action against these kind of agents at the earliest so that no more consumer can be humiliated any more in future.
your early action will be highly appriciated & will bring relief to all its consumers.

Best Regards,
Arif Khan

Sir, I am consumer No. 9559 of M/s Sushma Gas Service, Mansarovar, Jaipur. the dealer is not supplying gas within 21/30 days. Neither booking is made within 21 days. Even suply is made almost after 35 days instead of 30 days automatically after long persuation. No complaint book is made available nor name and phone of higher officials of IOC are displayed. Even IOC phone ( Mrs. Dipika ) is responding. Please look into the matter as to why the company is creating problem through its dealer.

Also to please provide us under provisions of RTI ACt the details of LPG cylinders supplied by the company to this dealer within last 6 months and the details with date for each cyliner supplied to each consumer by this dealer to enable us to put up the matter before competent court and central govt.
For this any amount if applicable under RTI ACT may also be advised to me to deposit the same timely.
Kindly expedit within 3 days for futher needful action failing which we shall be constrained to proceed before competent court of law against the officials of the company in personal and official capacity for harrasement and damages.
Yours,
Narsingh Kumar Gupta, Advocate -Phone [protected]

Dear Sir/Madam,
My aged parents staying in Camp Sadar Bazar, Ahmedabad have their gas connection with OMKAR INDANE, SARDAR NAGAR, Ahmedabad agency. With great difficulty you get their telephone as either it is busy or not attended to, on getting a number you are told that the gas is booked. Then you do not get gas cylinder at all and this process carries on. At times what happens is the delivery boys sell these cylinders which was for you to the illigal clients who are using gas for commercial purpose at higher cost. In this racket could be the gas agency owner involved nothing can be said.
My ref no is OM - 07246, the gas was booked about a month back, the repeat booking was done about 4-5 days back. NO GAS SO FAR, authorities concerned is requested to help and rout out this menace of delays and have more transparency in this business.

I am a LPG Indane customer with KFCSC Gas Agency, Hebbal Bangalore and my consumer Number is 36619. I have booked for a refile and was committed to receive on 04 April 09, today is 13 April and still i get the same response that i will receive it shortly.

I am having single cylinder. I had booked for an additional cylinder 1 year back in KFCSC and prior to that 1 year in VV Puram Indane agency. Its totally 2 years since i have booked for the additional cylinder but i was made to understand there is already a waiting period of 3 years.

Please help
Yours Sincerely

Nayeem Delvi

My name is J Sriram. My Indane Gas consumer number is B-18840. My address is 2-2-647/77/E, Srinivasa Nagar Colony, Bagh Amberpet, Hyderabad - 500013.

The name of my agency is Bagyanagar Gas Agencies, Agency Code - 7533581, 1-9-1122/10, Shop No. 16-17, KB Complex, Vidyanagar, Hyderabad - 500044.

As there was a leakage in the regulator, my wife took it to my Gas Agency for a replacement. He charged her Rs. 250/- towards replacement. On asking for a receipt for this amount, he refused to give her one - and said that there will be no receipt provided. He took a photocopy of my gas cylinder issue slip to complete the transaction.

Is this standard practice approved by Indane? Is it not IOCL's responsibility to replace a leaky regulator free of cost? In case of a charge to replace a leaking regulator, is it not the responsibility of the agency to issue a receipt for the amount collected?

Please advise.

Regards,
Sriram

Dear sir,
I am a 59 years old lady recently shifted to my Home-Town after retirement from service. I have applied for subject cited LPG Gas connection vide Booking No641 dt 18th Nov 2008 with LPG Agency at Nalagarh Distt Solan (HP). I have received Intimation letter regarding release of LPG connection vide Agency's letter dated 24th Feb 2009. I visited the said LPG Gas Agency alongwith necessary documents but I was told that Regulators are not available thus I was put to wait indefinitely. However, on my insistence the Manager of Gas Agency told me to purchase Hot plate/cooking range available in Agency failing which the Manager told me it is not possible to release the connection.When I pointed out to the Manager that it is clearly mentioned in Intimation letter dated 24th Feb 2009 that it is not obligatory on you to purchase the same from us.." the Agency Manager told me rudely if you want gas then deposit the cost of cooking range or forget gas connection.
Under the circumstances explained above, it is requested to help me getting me LPG connection.
Thanking you
Sudesh Awasthyw/o Mr Ashok Awasthy
Ward No 6 NalagarhDistt.Solan (HP)

Consumer No:22760; Cooking Gas Agency, 3A, Malavia Ave, Chennai 600041.When we brought in a cylinder for use, we found there was a hissing noise.Gas smell was noticed.Complained to the gas agency at about 9 a.m. Service man came at 5-15 p.m. He changed the rubber washer at the cylinder neck. Leak continued He changed another and another five times !. He failed. Thereafter he removed the ring(washer) from the used cylinder and fixed it along with one more washer The regulator is more than 30 years old and seems rickety. Since the system could not be brought into service even by changing the washer with 5 new ones, I feel the problem may recur.
2. I have paid a deposit for the regulator as well as the cylinder. The maintenance of these is the responsibility of the gas agency; but I have been charged Rs 40/- for this. This is unfair. I request you to instruct the agency to refund the amount.
Thanks
S.Ramamurthy


..

Dear Sir / Madam,

I hold Indane Gas connection for the past 5 years with Subscriber Number 24459 - this falls under Brindavan Gas Agency, LIG, BHEL, RC Puram.

I had booked for second cylinder in Feb '07 - but receive no response from them. Whenever asked, I get a reply that it will come next month. And to add more fury, last saturday (09/May/2009) they initially told that the booking stands cancelled. Upon asking for more details, they apologize and again give the same reply. Upon insisting that it was booked 2 1/2 years back, they say I will get a letter from Indane. They are also reluctant to give escalation numbers.

I have to everytime give my cylinder even not empty because it takes another 2 - 3 weeks time for them to replace.

Kindly look into this please. I know bribing would get things done, but am NOT towards it. I have seen my friends getting connections in 3 months time after booking. So am very sure that my booking is being misused here.

Thanks,
Gokul MK Chandran
Mobile :[protected]

Tele. line always engaged (or seems to be engaged due their involvement). Requested SMS facility

श्री मान
मेरा नाम कुंदन कुमार है मैंने 2 अप्रैल को इंडियन गैस के शुभ लक्ष्मी गैस सर्विसेस a-138/3, विकास मार्ग, शक्करपुर, delhi 110092 नए कनेक्शन के लिए अबेदन
दिया था जिसका अबेदन संख्या [protected] और अबेदन देते समय मुझे बताया गया था की १ एड्रेस प्रूफ़ फोटो कॉपी और एक आई -डी प्रूफ़ की फोटो कॉपी और दो फोटो ग्राफ चाहिए क्यूंकि मैंने बताया की मैं किराये के मकान में रहता हूँ इसलिए उन्होंने मुझे बताया की आपको अपने रेंट अग्ग्रिमेंट की भी एक फोटो कॉपी देनी होगी जैसा की मुझे बताया गया मैं सरे दस्ताबेजो के साथ मैं गया और उन्होंने ने नंबर भी लगा दिया और जानकारी देते हुए बताया की अगले 15 दीन को बाद आपके पास एक क्न्फोर्मेशन latter आपके एड्रेस पे भेजा जायेगा और आपको उस लत्तेर को लेकर और साथ में आपको ३६६० रुपये भी लेके आने होंगे तब आपको नए कनेक्शन दिए जायेंगे और उनके बताये अनुशार मेरी पत्नी गई और साथ में वो सरे प्रूफ़ की फोटो कॉपी जो उन्होंने पहले भी जमा करवाई थी पर अब उनका कहना है की आप अपने रूम ओनर की आई -डी प्रूफ़ भी देनी होगी पर मुश्किल ये है की हमारे रूम ओनर यहाँ डेल्ही में नहीं रहते और ये बात उन्हों ने पहले भी नहीं बताई अब आप ही बताइए की मैं क्या करून आज मैंने उन्हें फ़ोन करके ये बात बताई भी पर वे ये बात मान ने को तैयार नहीं और मुझे गैस की बड़ी आवस्यकता है कृपया कर मेरी परेशानी कम कोई हाल निकले मैं आपका सादा आभारी रहूँगा आपका

कुंदन कुमार

Today at 22:05 hrs i reached IOC Retail Outlet to get my vechile filled by Rs. 500/=, RO lights was fully luxed and coz of that i entered RO. 1st i got my debit card transaction approved and reached to fueling point for fuel and got the fuel. but when asked for air pressure their attitude was indifferent and show thier incapability to honour my need, i said u just activate the same and i'll do the same but their PSU attitude didn't allowded them. I requested for compliant book but they started talking like that they have done something great by fueling my car at 22:10 hrs as thier RO is operational till 22:00 hrs. If case is like that then whay they have entertained my resquest for fuel at 22:05 hrs. RO blently refused for complent book as it goes under lock & key after 22:00 hrs. As per my understanging customer has liberty to use services round the clock.

At last i approched company Sales Offier and again his attitude was not customer friendly. I[censored]rban customer is not satisfied how can we persume rural they are addressing rightly. Reliance / Essar has proved thier worthyness in past but againg circumsatances has not allowed to continue for long.

Are we living in the world of customer delightness of British raz.

My submission is for change in PSY official attitude atlest

regards
Sanjeev

Dear Sir/Madam,
I am Indranath Ray, consumer no:KS23090.Myself is a 10 years old customer of Indane gas.Our gas pipe connecting cylinder to stove is replaced by your below mentioned dealer in less than 01 year ago.The portion connecting the stove is geting cracked and we are ourselves cutting and changing it and now it became very short.
Inspite of our several request to your below mentioned delaer over phone for last 10-15 days nobody bother to visit us and change the pipe.Please advice who will be responsible incase of any accident?
Dealers detail,
Rama Indane,
SCO-144, Sector-21-C,
Near ICICI Bank, Faridabad.

You are kindly requested to take immediate action and help us.

Regards,
Indranath Ray,
H.No:8, 2nd Floor,
Block-III,
Eros Garden, Charmwood Village,
Faridabad-121009.
Tel:[protected].

I am consumer of Kandhari Gas Service, Plot No.A-63, Pocket-00, Sector-2, Rohini (Ph.[protected] & have lodged complaint for gas leakage in their cylinder (computerised thru Tel.1260) twice(Last complaint No.1 dated 5th May 09 & Complaint No.3 dated around 30April09 ). My consumer No. is KT-975, Add:140, E-4, Sector-7, Rohini, Delhi in name of Rajender Kumar Jain. But Nobody cares for response to leakage comlaint. This has been happening for last 3 years (delivering leaking cylinders due to walve problems). I have complained earlier in this forum only, but no improvement in their behaviour.

Dear Concerned,


I M Nitin kumar s/o Sh.Prem Kumar H.No.21, St.No.1, Bajra Colony Rhaon Road Ludhiana.Maine ek naya gas conection Aman Gas Service Basti Jodhewal Chowk Ludhiana se liya hai .Unhone Hame ek hot plate single jabardasti di hai jabji ese koi rules nahi hai ki gas connection ke sath hot plate leni pade.or ek single hot plate ki price bhi 915/-Rs..Jab hamne iska virodh kiya to unhone hamare sath mis behave kiya.please help me because mujhe is hot plate ki jarurat nahi hai.
Company name..Aman Gas Service Opp.Highway Service Station G.T.Road.Basti Jodhewal Chowk Ludhiana.Ph.No.222029, 2225339

Custmer No.10389.
s.v. no.[protected]
hot plate bill no. 652

Dear sir/ mam,
I m gurvinder singh working as mechanical engineer in Hero Honda Motors Ltd, Haridwar has encountered a problem during petrol filling at IOCL retail outlet situated at IIE SIDCUL, BHEL Haridwar.
At 2:30 PM on 5 may 2009, i have visited the outlet for getting petrol of 100 Rs for my Motorcycle . During this course of action i had given 1000 Rs note to the salesman and asked for remnant . Salesman returned 400 Rs and refused me to give another 500 Rs . The managing staff has also supported him . When i have asked for the bill and complaint Managing staff refused to give the same

Regards
Gurvinder Singh

dear sir,
last night i changed my cylinder i found that new one was leaking i made a complaint early morning at 6, till the time they have not sent anybody to replace the cylinder. i have made 3-4 phone calls and their answer is we are sending. if emergency situation will be handled in this manner then who will be responsible for this delay?
consumer no. 24799
gas agency shivalik agencies
city chandigarh

sir,
iwould like to bring to your notice that the agent of my area has charged me 4100 for new connection, wheras the information provided me in an offering letter is 1250 per cylinder and 150 per regulater amounting to rs 1400.

And also he was saying that he could not provide me a connection without stove so he has included the cost of the stove (2500 approximately) ammounting to rs 4100.

So i would like to know what is the actual amount i need to pay. And whether i can go for it without stove and whether i can have double cylinder connection rightaway.

Dear Sir,

with reference to my consumer no. 20303 dt 17.11.2008 which is transfered from M/s Sondhi Gas service, Saket, New Delhi whose telephone no. is 29551868, 29555238.I have received NOC Document from M/s Sondhi Gas Service and submit it to M/s Prakash Gas Service, Railway Road, Amethi(UP), whose telephone no. is[protected], 295413 and receipt no.is 1828 dt 21.11.2008. But till date I have not received any status both the agencies.Both the agencies are harrassing me and not giving any respectable response. In this process over six to eight month has been passing and my problem is becoming very serious day to day, since my wife is a patient of asthma and my children is very small they can not handl this problem individually. so look into the matter and do the needfull as early as possible.

regards

RAM JI MISHRA
VILLAGE & POST OFFICE, GANDARI
TEH. AMETHI, DISTT. SULTANPUR(UP)
MOB NO. [protected], [protected]