Indian Oil Corporation [IOC] Complaints & Reviews

Bhubaneswar
Dt. 30th April 2009

To,
The Manager,
Customer Care Division
Indian Oil Corporation Ltd.

Sub: Complain against delaying in getting the second cylinder.

Sir,
It is unfortunate that I am not able to get a second cylinder after 6 months of my application deposited at Kleen Gas, Kharvel Nagar, Bhubaneswar. Your agency is saying that cylinder is not available with them always. I met them several times (around 10 times) at their office. Also they are not giving any tentative date of availability of cylinder. It is very difficult to manage with a single cylinder as a minimum of 10 days is required to get a refilled cylinder from the date of booking.

I have applied for a second cylinder at Kleen Gas, Bhubaneswar (Booking No. 240, Date of booking – 1/11/2008).My Consumer No. is KLG 15704 at Kleen Gas. I purchased the first cylinder from Noble Indane, Sahid Nagar, Bhubaneswar on 01/12/2005, T.T.V No.- 87213

So be kind to facilitate in getting the single cylinder as soon as possible.

Thanking You

Yours faithfully



Braja Mohan Debata

L.B – 182, Stage – 2
Laxmisagar Brit Colony
Bhubaneswar.

e-mail: [protected]@yahoo.co.in

Our LPG Gas cylndr connection no. is 2785 and the name of the Distributor is M/S. Saieesh Enterprises situated at Anandbhag Safilguda; Secunderabad 500047
When I approached him to book the cylinder he says it is in the dead list The connection is in the name of my Mother who recently died in jan 2008 He asked me why we did not book the cylinder for the last one year. Then I told him that we had to lock the house for an year because of the demise of my mother.

Then he is asking for the death certificate of my father also. my father died in 1965 and his death certificate is not at all available now.

He is not suppling the cylinder. So we are unable to ocupy the house without cooking gas connection.

Please advise me what to do

Dear sir,
This has refernce to indane gas agency in Dehradun (clement town area- LISHEN GAS AGENCY).
Respite repeated reminders for the last 7 days for delivery of gas cylinders to our home, the official at the gas agency(the booking person) behaved very rudely to us on the phone when we called her today.

Our indane gas no. is KG19711 and the gas was booked on 10.04.09 and the delivery time was assured to be within 15 days. The official has been promising us that the gas will be delivered on the same day when we call them for reminders.

It's been a week.

I'm 61 years old and for a woman half of my age to show rudeness to me on my rights is not justified.

You are requested to take immediate action against such behaviour on the part of the official at the gas agency. It is acceptable to us that the official concerned say that we will get our gas supply in one month but it is not acceptable to us that the official show rudeness to a consumer and to say that they will not supply gas to us.

The tel no. of the gas agency is[protected]. Their address is mentioned below:-
KISHEN GAS AGENCY
SIMLA BY PASS ROAD, DEHRADUN

Awaiting immediate action.

Subhash
+[protected]

MYSELF DOCTOR AT BATHINDA. I APPLIED FOR CHANGE OF ADRESS FOR INDANE GAS AGENCY FROM CHANDIGARH TO BATHINDA. PARAMVEER GAS AGENCY DEALED US IN STUBBORN AND INSULTING MANNER AND MOREOVER HE DEMANDED FOR UNDUE FORMALITIES. DEALER SAID ABOUT NONAVAILABILITY OF GAS AND SAID US TO TALK AFTER 7 DAYS. I WANT STRICT ACTION AGAINST HIM AS ANOTHER DEALER DID OUR WORK THE SAME DAY WITH SAME DOCUMENTS ON HICH PARAMVEER GAS AGENCY DEALER REFUSED TO DO

Dr.NITIN BANSAL
91-[protected]

Dear Sir,
My consumer ID is RT 221 which is registered by the name of my father Lt. Kalyan Pd. Jalan. My Indane LPG supplier is M/s RNB Udyog. I have applied for a refilled cylinder in the first week of March'09 but I am still waiting for the same to be fulfilled. The supplier when called upon for this always assures for delivery on the same day. This problem is has been persisting since a long time. After each application we have to wait for at least a week, for the delivery of the LPG cylinders.
Please see to it that my curent problem is solved and that the process of delayed delivery is discontinued.

Yours faithfully,
Mahesh Jalan
Add.-B-402, Nandan Tower,
Colony More,
Kankar Bagh,
Patna-800020 (Bihar)

Hi,

I applied for new gas connection on 22.11.2008 ( File no: 576 ) with all necessary documents.
But till now no communication i received from the Agency.
When I approached them for status their attitude towards customer(me) was very rude.
They replied to that there is no definite time to give a new connection, they may take their own time.
Agency is very irresponsible.
Agency Details:
Kalpana Gas Agency (Indane Gas)
Kukatpally,
Hyderabad-72

Regards,
Madhukar
[protected]

My consumer No. is 318745
Indane Gas Agency Name is: HANISH GAS AGENCY, Near Borsad Cross Roads, Anand-388001(Gujarat)
The refill is booked after 21 days of the last delivery.
Booking is allowed only on telephone.
Getting the only one telephone connection there ( Ph.No.[protected] is very very difficult.
Even after booking the gas refill they takes more than 10 to 15 days to effect the delivery.
The delivery of refill is done after 2-3 reminders to them.
Sometimes they changes the booking dates also.
The consumers are not getting atleast one refill in a month.
When asked they says that they are supplying according to the instructions of 'Mamlatdar-Anand'.

Gas leakage from sylinder
Sir, I got a refil sylinder from Yadu Gas Agency, Sahibabad, Ghaziabad, Uttar Pradesh behalf of Customer No. 26815. Name of Neelam Singh F-2, 4/ 310, Vaisahli, Ghaziabad, Uttar Pradesh. But there is gas leakage from the sylinder. Please kindly replace my gas sylinder as soon as possible before happening any hazard. Also provide me emergency phone nos. or cell nos.

Thanking You
NEELAM SINGH
Customer No. 26815
F-2, 4/ 310, Vaisahli, Ghaziabad, Uttar Pradesh.
Phone: [protected]

inden gas agency destributer in kunda ( ma Astbhuji inden gas service. my compalient - inreguler gas suply and not home delevari. and extra charg 10 Rs. of home delevri.
My card no. ma3163

consumer no. 16149 pawan gas service, jodhpur se DBC connection naheen mil raha hai jab bhi jate hain to bolte hain abhee naheen de rahe hain DBC kab Denge?
My contact No. [protected]

I am a customer of Indane LPG since 30/04/03, my Consumer no in -17057, SV no- 321276 under distributer code[protected]. I have one sylinder now, but I had requested and submited application several time since 2003 for double cylinder, but till I am not getting 2nd cylinder, every time dealer said that IOCL company not supply the gas cylinder. I am waiting near about 5 years for double gas cylinder.

I am requesting you to do the needful.

Thanking You,

Amalesh Chakravarty

Dear Sir

I am one of the cutomer using Indane Gas from last 3 Years and has only one Cylinder.When I tyr to call Distribuor (Samppelly Gas Service, Distributor Code:7518533, Erragada, HYDERABAD-Andhra Pradesh)for booking a cylinder these people never pick up the phone at any time of the day.

I have to take off for couple of Hrs from my office to goto their office to book the cylinder.

When I requet them to send the cyliner in a day or Two as I have only one cylinder, they say that it will be sent in 5 days.

I request you to seriously look into this matter and take some action against them.


Regards,
Prashant

Hello Sir,

My name is Rajesh Kumar, My consumer # 32368 with IOCL, I'm residing at Cochin, Kakkanad. Our local agency for IOCL here is Pooja Gas, Kakkanad. The people sitting here, don't even know the simplest way of speaking to the consumer. When ever we call, them for Booking, The speak in a rough way, and simply disconnect the call before we complete the conversation. And the lady sitting in the front desk, who has been placed there for taking booking behaves very rudely and she responds in a bad way. As a company IOCL is a reputed the company, but I feel, IOCL must realize the importance of consumer service, since the Peoples are paying money and ICOL is not doing any free service. They must do some initiative in catching the frauds happening at the agency as incidents of illegal gas traffic is happening every where. I'm experiencing this all the time when I'm calling them for Booking.

I request you to kindly look into the matter and take the necessary action to resolve the issue.

I also want to remind, IOCL, specifically there are lot Private gas agency coming up, if this continues to happen, IOCL will loose it's large customer base as I'm not the only one who is having such sought of grievance.

Thank you,
Rajesh Kumar

Dear Sir,

I am residing at Indurapuram, Ghaziabad and have a connection with the Indian Dealer - " YADHU GAS AGENCY " Site - 4 Sahibabad . They have - 2896034 / 35 /36 . But they do not pick the phone any time you call, we have to go in person to book the gas .

Is there any solution to this problem, without taking leave from office can we book our gas .

Regards,
Rajender Singh Rawat,

Customer ID : 23731

is there any time framewok for supply of lpg.what are the process of booking and after how many days lpg is to be supplied to the consumer.distributor says that after booking lpg shall be supplied after ten days and then after twenty one days booking shall be done.is this process according to company norms. we are facing this situation at vaishali gas agency .saguna more, danapur patna.bihar.india

Dear Sir,

I have switched over my job from Amlai(M.P.) district Shahdol to Bhiwadi(Rajasthan) district Alwar.
So I have taken transfer of my LPG gas connection from Amlai Indane to Indane Gas, Bhiwadi on 22nd Mach, 2009 but on several times approach to Indane Gas, Bhiwadi Near Central Market they have not accepted my transfer document and replied in one sentence " Regulator is out of stock, whenever we receive regulator from company we would be able to accept your document".
Sir, as you know I am a service man than how it is possible to approach daily this office?
Also our family is facing lot of problem without LPG connection.
Kindly arrange to provide the connection at the earliest.

My previous Consumer No.1823509 dt.25/01/2000

Thanking You,

Harish Shrivastava
6/663, U I T
District-Alwar
Bhiwadi(Raj.)

I am consumer of Indane gaswith consumer number 74934 (with domestic single cylnder type).I had to shift my residence from Kowdiar Thiruvananthapuram to Kanyipuram, Thiruvananthapuram.So I transfer my gas connection from B.P gas agencies Kowdiar to Guhan gas service Thiruvananthapuram.I went the Guhan gas agencies with the documents of the gas connection along with the agreement paper and its copy of ahouse taken for leese within the area of supply of Guhan Gas service. .I reached the Gas agency at 11am on 13 thApril 2009. Then they asked me to come in the afternoon because the transfer of gas will be done only in the afternoon. So again went there at 3pm .Then also they said to come on 15th.I had to went there three more times and they are postponing that they couldnot do it right then because they are busy.On the fifth time I asked whether I could get a complaint book or complaint number they made bad comments on me.Tthe staff of the gas agency also were saying bad comments and was laughing at me.I asked whether I could know the name of the person, they said he was the manager of the gas service and I couldn't do anything as complaint against him.
sir what should I do to get the gas connection to be reinstalled.

Our Gas Agency is Rajasthan Indane Gas Service, Mala Road, Kota Jn(Rajasthan) their delivery is very poor in this area. They take a long period for delivery after booking or booked after 21 days, when we compare with other agencies in Kota. Now We booked on 26/03/2009, still they have not deliver till date. Now when we enquired our neighbours they said they got gas at a time two cylinders. Today I call[protected] to our supply agency, he asked your cylinder was return and cancelled booking on 11.04.2009. Every time my mother's presence at our house.

It seems very difficult for office going ladies to prepare food in the morning.

Please do need full.

Sd/-
Vikas Gupta

dear sir/madam,
my consumer number is 22986. i had informed about the refilling of the cylinder on march3rd week 2009, till date they have not supplied the cylinder and when we contacted them we are getting the same reply of sending the cylinder by the evening 7 o clock. They have been telling these for the last one week. moreover they are not giving proper response when talking over phone. i kindly request you to take necessary action against that agency and make them to give the best service for us.

respected sir/madam,
this is to in form u that the "HARWANT JYOTI ENTERPRISES...KAHNUWAN ROAD BATALA"..is not doing work acc. to the guidelines of the company. On every saturday of the week, this agency does not provide the gas cylinders even if the refill is booked for that date...even their behaviour towards the customer is harrashing.
Moreover, we are not allowed to meet Mr. CHEEMA... WHO IS THE OWNER OF THIS AGENCY.
So, please do the needful to solve this problem.
thanking you!