Indian Oil Corporation [IOC] Complaints & Reviews

Due to unavoidable reason, I was out my residence for few months. During this time L.P.G cylinder supply was not required by me and hence booking was not done.After returning back to my residence at uluberia I wrote a letter to concerned L.P.G distributor M/S Pal Enterprise, Panchanantala Road, Bauria, Howrah on 22.09.09 for regularisation of supply.
Till date regularisation has not been done and I am not able to book the L.P.G for supply.

I hold a gas connection (INDANE GAS) through M/s Rukmani Gas Service, Nirala Nagar, Lucknow, in my Father's name Mr. Vyas Deo, the Consumer No. being 5083. In the booklet provided by the Dealer there are two phone numebrs mentioned (2789334 & 2788050). Both the numbers are perpetually engaged. However if one is lucky, the second number is picked up, but when requested to book for a refill, the consumer is asked to dial the other number, which is practivcally impossible to get through and even if it is not engaged the phone is never picked up.

Now, my contention is what the hell the use of giving the 'FACILITY' of Phone booking? Could you please provide me an alternative for booking of Gas refill on regular basis, except physically going to the agency.

Please doo forward my complaint.

Sir,
I, R. JAMALAIAH holding the Gas connection bearing No: MGA-23093 since 21st July 2006 with Madhavi Gas Agency, Indane Gas Distributor, 8-1-307, Shaikpet, Hyderabad which is first transfer from New Delhi. I have approached the Agency several times for conversion the same to double cylinders but rejected saying that there was no orders from the Company for provision of second cylinder facility.

After several requests they have registered and issued serial number to me was 796 on 3rd May 2008. But I could not get the provision of Double Cylinder with reason that there is no order from the Company. The undersigned is facing much problem for getting Gas with single cylinder, as such, you are therefore requested kindly be arranged to provide the Second Cylinder at the earliest.

With regards

Yours sincerely

Signed/-

(R.JAMALAIAH)
H.No: 2-48/262/F2,
TELECOMNAGAR,
GACHIBOWLI,
HYDERABAD-500 032

Sir,

i am submitting that I have booked for refil on 16.03.09 and as on today I have not received the refil and further I have contacted your Area Sales ASsistant manager or so by name Mr. Kondala Rao but in vain please help me to receive the refil early as possible. Earlier also we have given complaints to you but in vain. EVery time i am facing problem with happy home distributory at Visakhapatnam in supply of gas refil and further they do not respond over phone properly and without giving any responsible answer they keep away the phone.

My consumer no. is 23337, Happy Home agencies, Visakhapatam. My Phone No.[protected]

I am from NAGPUR. I have Gas Connection of Indane (IOC) Gas, with "Risha Gas Agency", Hiwarinagar, Wardhamannagar, Nagpur - Consumer No.: 15222.

This agency is not supplying the cylinder in time. Every time when we book a cylinder, he tells us that about 15 days will require for delivery.

At present I booked for cylinder on 04/04/2009 and when today i.e. 07/04/2009 I inquired from him about my cylinder, he told me that 15 days will more require. Due to this I complained about him to local IOC officer at Nagpur. As a result he supplied me cylinder, but soon after that he came with 2-3 persons in my house and threatened me to give some extra cash. But I refused to give it. But he threatened me and my wife, entered in my house and by force taken away from me the extra cash of Rs. 330/-.

Some days back, I have complained about him on Internet & Media for his not supplying the gas cylinder. At that time, he came into my house with a gas cylinder and said that you withdraw your complaint and promised me to give cylinder in future in time. He also wanted to give me the gas cylinder at that time, but I refused to take it. But he said me that he is giving this cylinder as an gift to me and by force left the cylinder in my house.

Now 6 months have been passed to that incident, but because of today's complaint to IOC, he was so angry that he came with 2-3 persons in my house, threatened me & my wife and by force taken away the extra amount of Rs. 330/- from me.

This type of goonda activity is adopted by him. IOC should cancel his agency.

Area Sales Manager
LPG Division, IOC LTD.
Meerut

Sir
I Booked LPG refill on 12.03.2009 and regert to write that till today that the cylender has not been delivered. When ever I contacted vendor his behavior was very rood. Kindly look into the matter and arrange the delivery of LPG.
Thanking you
Parmod Kumar
Mobile [protected]

Sir, I am a consumer of indane gas with consumer no R-562 with DEVENDRA GAS AGENCY, AT & POST: AMBAJI, TALUKA: DANTA, DIST: BANASKANTHA, GUJARAT. I have booked my cylinder on 26/03/09 but i have not received my cylinder till duedate despite of repeated request made to the agency, kindly look into the matter as i am not only the consumer who is suffering from this almost every consumer of Devendra gas agency is facing the same situation. Looking forward for your response.

Year together the delayed supply of gas cylinder is the greatest burning problem of this area people. cylinder is being sold to the business people for hiked rate at black market, intern, people are getting 10 days delayed supply even after a long fight with the agency workers. Owner is some ware else, who is not interested in this management activities. Since the ownership holding some political background, none is interested in any legal actions. This is the complaint for the whole of our area people.

Nobody can contact Indian Oil Corp., authorities over phone because it will be the busiest phone as equal as to Dr. Man Mohan Singh. Handovered reports in writing from our side went to dustbin as usually. Take action against and send immediate communication to have a good faith on your esteemed organization Thanking You..

I am Member / Subscriber of the Indane LPG at Shahapur, Gulbarga dist. Karnataka. Now i have one LPG connection but here they are not prper service to the customers, so I want to take an addtional LPG connection means double cylinder). So please tell me is it possible now ? In this connection I enrolled my membership number already for addtional connection. But they are denying to provide addtional connection. If it is possible now, please send me the letter regarding this and I show that perticulat letter and will help me to get addtional LPG connection

From
Sony Thomas M., Manalil, Near police staion, Wadakanchery, Thrissur dt.

Agency:Thechumpully gas agency, Wadakanchery, Thrissur

Customer No:552

Date of booking : 2 Feb 2009
Booking No: : 102

The agency had not delivered the cylinder till this day, this point of time.
When tried to contact the phone always makes a peculiar sound.
We managed to get connection on Friday 3rd Feb. Their attitude is depressing.
Kindly take steps to deliver the cylinders in time. Many a customers in the area are frustrated with the agency.

Yours sincerely
Sony Thomas M.

Hi Sir/Mam,
I have taken a new gas conection from Manimajra Gas Agency(Indane).At that time they told me that thre is a shortage of Regulators, So we will give regaulator in 3-4 days. But still there response is very bad, Even they did not pick the phone .Most of time they said me that still we have shortage.Now it's near about 2 months.
So any help i highly appreciatable.

Rgds,
Premraj
[protected]

Sir/Mam,
I, Amresh Kumar a resident of Yamuna Vihar, Delhi 110053 is putting here since last 10 year. I requested so many time for a new connection since last 2 year but somehow they denied and missguided me to go somewhere else for a new connection. Earlier they were telling that new connection is not available for next 6 month but now they are not giving me sufficient reasong for their denial against my request.
I have a Ration card, PAN card as a residence proof .

Please help me out to get a new Indane gas connection. I will be very thankfull.

From,

AJITH KUMAR C P
KARTHIKA, THANTHODE,
IRITTY, KANNUR, KERALA
CONSUMER NO. 10065

Sir,


I am a consumer in T R GAS IRITTY ROAD MATTANNUR KANNUR KERALA . I have applied for
gas cylinder on[protected]. Previously received cylinder on[protected]. But yet now they did'nt give us
cylinder. Also they did'nt give us BILL for every purchase. We called them many times a day. They are
not responding properly every time. Please take nessassary steps to allot gas cylinder and issue proper
BILL. ( We are giving them RS. 375/- every time) My phone no. is [protected] and house phone no. is
[protected]

Sir,
I applied for new indane gas connection at Benaka Enterprises, Indane distributors, no 1933/62B I floor, GR Towers, 19th main 10th B cross, Opp IIHT Building Rajajinagar Bangalore. They send a letter to collect cylinder. I went and asked to give only cylinder not oven. They forced me to take both cylinder and oven. But I refused to take oven. I am facing serious domestic problem in my house. Kindly see this issue and advice them to give only new cylinder connection. Kindly do the needful. My contact no [protected].

Thanking you,
Pradeep Kumar K

Dear Sir,
As i transfer my gas from indore to bhiwadi in Feb-09, at bhiwadi gas agency provide me the new cylindar & regulator, the day i recived the regulator i from some gas lekage from it, i give a call to agency about this its reply is we are not having new regulator, from feb till now april at every call he gave me that regulator are comimg next 10 days, my 1/3 cylinder will empty due to this only, who will pay that, other it so cretical of gas leakegae can lead to any mis happening. pl suggest.
gas agency must giving new connection to public if they are not having regulator than how they are managing. my customer no - 010012,

I Raju krishnarao Warekar from pandharkawada, dist yavatmal
I book the indane gas cylinder at our agency i.e. prerna gas agency
After that i received the letter from you which is attach with this
mail after that i give the necessary document to prerna gas agency and
amount given in the that document but they said that this is not required
amount given by you. There is an 1200/- extra charges given to our
our gas agency that have no receipt after that I contact sales officer of the yavatmal region but they said what is wrong
give the tip of 1200/-Rs. the work will be easily done. So what can i do
in such case what can I do? please tell me solution to this problem.
There are many drawbacks regarding to the gas agency :
1) The list of new connection is not displayed on the board.
2)No compliant book in the office.
3)The agency worker have no uniform so that we can not identify who is
the responsible person.
4) The time of agency is 10 to 12 and 4 to 6.
5) At agency there is no responsible person to handle the matters

TRANSFER TO NEW CONNECTION
DEAR SIR,

I TRANSFER GOMIA TO HAZARIBAGH. I LIVE IN ARYA NAGAR, HAZARIBAGH, MY NEAR DISTRIBUTOR INDANE OIL(TUSAR GAS AGENCY). I MEET TO INDANE OIL MANAGER TALK WITH HIM. THERE ARE TALK TO INDANE OIL GOMIA&HAZARIBAGH OFFICE, NOT ISSUE NEW GAS CONNECTION OF INDANE OIL, ONE YEAR & THREE MONTHS TO ROUNDING OFFICE TO OFFICE.

EVERY THINGS DOCUMENTS HAVE WITH ME.
kindly help me new connection.

my Mobile no. [protected]
PREM KUMAR
S/O CHANDRA BHUSHAN SINGH,
CHANDRALOK,
ARYA NAGAR,
RANCHI-PATNA ROAD,
HAZARIBAGH
JHARKHAND-825301

Guys...

I am from Chennai. Its was my first and bad experience with Indian Oil Petrol Bunk in Ekkattuthangal, Chennai.
I usually put petrol in HP, Indian Oil or Bharath Petroleum Bunks. Today (30 Mar 09), I went to fill my bike tank in Indian Oil Bunk, Ekkattuthangal. Pump operator put the pipe inside my bike tank I tried to see the measurement before putting the petrol but, suddenly the cashier came near to me and started talking with me like... Sir, Cash or Card? I said Card... What Card Sir? What Bank Sir? etc... I took my purse and gave my HDFC card to him and then started to check how much petrol he puts. Its shows 560Rupees & 12 Litters.

My bike tank total capacity is 12lt only... Even then i have some petrol in my tank before going to the bunk. But they said 12lts Sir... give 560 rupees like that... And not even my tank was filled. I was shocked. Suddenly I asked why should want to give 560rs? how my you guys put petrol in my bike? My bike capacity is only 12lt you are saying 12+ like that...

Then pump man came and said have to give 510 only not 560 like that.. and they returned 50rs to me. After I realized previous person puts 100 rs petrol to his bike.. So they continued it from 100 itself coz they didnt showed the starting measurement to me and added that 100 rs in to my account.

Later on I came to know that they returned only 50rs and they took 50rs extra from me. It was too bad..

Anyone please help me how to punish these guys... I hope they cheated not only me and sure they doing the same to all customers.

So, I need quick reply from you guys to punish them in some way...

Reach me at +91 - [protected]

Dear Sir,

I like to inform you that, very recently - nearly seven months ago my husband brought Indane LPG connection (Indane Gas) to our kitchen and I am very happy to use that product and Indane recommended green stove but there is a confusion regarding my consumption of LPG gas in our kitchen for cooking meals for only two members as up till now we have taken only two cylinders during the last seven months and the last cylinder is still working efficiently and it seems that it will go another two months or more considering the current rate and nature of consumption but the local distributor (Kolkata) and their delivery man warned us that Indane gas company rule is that- you have to book at least one cylinder on every three months of interval otherwise you cannot book the next gas as the Gas Booking Computer will automatically locked the booking and the supply of Gas will be stopped against our connection! In my opinion this is very peculiar rule forcefully applied to the Indane subscribers. How the Gas Company can impose such strange rule to their consumer when they suggest to use the ISI recommended gas stove and consumption efficient equipments to save gas and the PCRA is also suggested us to use pressure cooker and utensil with lid etc. and other precautionary measures to save gas!?

Moreover we are vegetarians so cooking time is also less than non-veg cooking and as the other members of our family are staying outside Kolkata for the occupation otherwise the rate of consumption of Gas / pressure on the gas consumption is very low in our present kitchen for two members only and as I always stay cautious to save gas by using several gas savings methods to save gas and as well as our hard earn money my 14.2 Kg domestic cylinder lasts longer that specified three months limit.

Petroleum products are in the verge of extermination in near future there will be no gas or other petroleum products if we do not think for better use of the same without imposing limit on use or gas saving methods, as the natural resources are exhaustible in due course and not permanent so Indane gas company must encourage to save gas and consumption of the same must be at minimal level by using gas saving methods instead of imposing forcefully rule of one cylinder in three months limit so, please consider my suggestion to extend the limit - one cylinder in six months. Or, preferably at-least to one cylinder in one year as minimum consumption at the earliest so that the small family like us can use gas for domestic kitchen without any wastage. Otherwise we have to returned our hal[censored]sed cylinder and purchase the new cylinder to maintain our connection.

I have tried to submit my feedback to Indane Gas website but due to an error I cannot submit this complain cum suggestion to the appropriate authority, hope the Gas Company will take proper action to change the rule regarding this "One Cylinder in There Months Limit" for helping the consumer like us.

Regards,

Prativa.

I BOOKED TO GET GAS REFILL ON 28.02.2009 AND THE SABARY INDANE SERVICES AN IOC LPG
DISTRIBUTOR IN RAMANATTUKARA IN CALICUT DT. KERALA STATE GIVEN THE NO. 3937 AS BOOKING NO. MORE THAN ONE MONTH, I AM WAITING FOR REFILL.
PLEASE DO THE NECCESSORY ARRAGMENTS TO RECIEVE PROPER SUPPLY.THERE ARE HUNDREDS ARE LIKE ME. MY CUSTOMER NO.IS 656 AND SV NO.IS 474293
PLEASE LET US KNOW THE CRITERIA FOR BOOKING AND DELIVERY.

YOURS FAITHFULLY


K.P.S. ABID THANGAL