[Resolved]  Indane LPG Refill — home delivery not being provided

Address:

Khammam, Andhra Pradesh

Dear Sir,

I am an Indane LPG Customer and my Customer No. 10011 from M/S Ravichandra Gas Agency. Every time I am facing the problem, booking the LPG Refill and the personnel attending the phone call are very much un-friendly in taking the booking. Since my residential area doesn't fall into their services of providing the Home Delivery of LPG Refills, every time I had to collect the same.To avoid this problem, I asked them to change the Agency to M/S Jai Gurudatta Gas Agency.I was asked to consult M/S Jai Gurudatta Gas Agency. On contacting the Jai Gurudatta Gas Agency, they were keep on postponing the date to take my application/representation. Before last month i.e; in february' 2010 on inquiring from the Ravichandra Gas Agency, I was informed that the Godown is going to be shifted to our near by area and hence we will be getting the Home Delivery of LPG Refills.

But to my dismay, again when I had booked for LPG Refill on 26 April' 2010 vide my Booking No. 8329 and waited till date, expecting to get a Home Delivery, today on inquiring from the Ravichandra Gas Agency personnel, I was asked to visit the agency and collect the Refill in person.On asking the reason, I got an un-friendly answer, stating that they don't know the reason and if I need it, i should collect it in person.Request, inquire into the matter and ensure the timely Home Delivery to the consumers and see that their unfriendly behaviour towards towards customers is stopped henceforth.

Thanks & Regards,

DGK Murthy
# 8-1-71,
Behind Sai Baba Temple Lane,
Prashanthinagar Colony,
Khanapuram Haveli,
KHAMMAM - 507002
Ph :[protected]
Cell : [protected]