Indian Oil Corporation [IOC] Complaints & Reviews

Indane Gas — delay in distribution

i am sindhu.c consumer no:13177, under Vasudha gas agency, Kuttippuram.Kerala.i booked on july 11th and after 40 days i started going and enquiring and still(28/8/08) i have not received cylinder.this is their usual practise.i am working as asst.Professor in engg college. I have to take one leave every month constantly persuading the distributors to get the cylinder replacement.i request you to look into the matter and take some action so that the difficulty can be avoided.

Dear Sir, I have a gas connection bearing no.17844 & it was in Alaka. They have transferred the connection to Global without inform me. My residence is neary by of Alaka godown. Request you to plese instruct Alaka to supply the
LPG gast tome and not transer the same to Global.

Thanks & Regards
B. Nayak
Baramunda
Bhubaneswar
[protected]

lindane — non supplying of l;Gas Cylinder

I, Consumer No RIS 5142, a custemer of Royal Indane Gas Agency , Pathanamthitta booked a refill on 23 Dec 2010, my sinciere request more than 10 times the company( Royal Indane Gas Agency) not supplied the clylender so far. I facing hardship due to shortage of LPG Gas

KG Mathew

Indane Gas — misbehave to customers

sir,
this is ur kind information that I am the customer vide number 18916 from the dealer at Sahid Park, Balasore last 19th April, I had gone to booked the gas.That time Mr Bubu wasthe authority to booked the gas.But he misbehaved and used slang language to me.So kindly take care this matter.I[censored] will not take any action otherwise I will go for the help of consumer court.I am waiting for ur possitive response.
Thanking U
yours Faithfully
Basanta Kumar Kar
Balasore,
Orissa
[protected]

When customer service smells rotten and attitude towards consumers turns hostile, it won't be long before a company and its brand get destoryed by its bad reputation.

Indane Gas is celebrated company that India has every reason to be proud of but the agencies / gas dealers who supply gas cylinders and are in direct contact with consumers are spoiling the reputation of Indane Gas in a very bad way. I live in Cochin with my family and have always had bad experiences with Ajoy Gas (our authorized gas agency). Either the cylinders will be delayed or the staff will be obnoxious in behaviour. I have often forgiven and forgotten many issues, simply thinking that the staff may be under a lot of pressure.

In an effort to improve customer service, Ajoy Gas and many others have recently opted for the Phone Booking facility. This service has further created a huge mountain of problems. I had booked my second cylinder successfully through Phone Banking and even got a number confirming my booking. Even after 15 days i did not receive my cylinder so i called up the Ajoy Gas to enquire the status.

The indecent lady who answered my call barked "What is your number?" I replied to the same. But she said, "Hey Mister, first book the gas and then enquire." I didn't like her tone of speec. Nevertheless, i said i had booked through Phone Banking 3 weeks back. Then suddenly she said that she has not received any intimation so there will be no gas for me.

I am really sorry to say that this lady spoke in a very indecent manner which my civility does not allow me to reproduce here. The problem was that she had not received the intimation. I had booked once so the computer did not allow me to book again. Instead o[censored]nderstanding my anxiety, that lady plainly stated "NO GAS FOR YOU".

I assume that Indane Gas is supplying these agencies or is it that the staff of Ajoy Gas are supplying gas from their own gas well at home !!! This is not the way staff should speak to customers. She may be speaking thus to her husband at home but she cannot expect the common man to be a shameless fool like her family.

I have only one request to Indane Gas:

1. Pls give some soft skill training to the staff deployed at your gas dealer
2. If that is not possible, pls select good dealers who are empowered by decent, cultured and educated staff.

As consumers, we are ready to excuse a little delay here and there but such cheap behaviour from employees is not what we expect from a company od such high stature.

Request the authorities to please take up the issue at the earliest.

indane gas(gurunanak gas)ambala city — no delivery of gas

my name is r.k. jain i book a gas on 17.6 .11. till today i have nor recieved gas cylender. i suffer a lot. i make many phone calls, but no proper answer. so pls help....my gas no. is 5574.

I have got a Termination Voucher for transfer of my Indane Gas connection from Hyderabad to Jalpaiguri, West Bengal. The TV has been issued on 10/08/2012. I submitted the TV to the new Indane Gas Dealer in Jalpaiguri, West Bengal (M/s. Teesta Gas Services, Jalpaiguri, West Bengal) during the last week of September, 2012. The new dealer after searching the net intimated that my old dealer (M/s. Manikanta Gas Services, Hyderabad) has not uploaded the Termination data about my case in the net and without confirmation from the net the new dealer would not be able to provide me connection against the TV issued. My Consumer No. is 15887 of M/s. Manikanta Gas Agency, Kapra, Hyderabad. If any one helps me, particularly Indian Oil corporation to ask M/s. Manikanta Gas Service to upload the TV data in the net quickly so that I can get the connection. I am a senior citizen and a heart patient and one knows fully well as how difficult is life without gas.

Hi Sanil,
The incident should not have happened to you. OK, dear there is no point in putting petrol less than a litre or Rs.50 for any vehicle. I understand you were short of money. You could have used polite words to get your work done. When other customers see you filling for Rs.20 (they don't know about your problem) then they will also demand Rs.20 petrol. This will lead to lot many problems for a petrol sellers. You should understand this. May be in future you yourself will demand Rs.20 petrol giving a 1000 rupee note. The note should be inspected. Balance amount 980 is to be given. You will return one of the 100 rupee notes and give me another one...To serve you better as a customer you should also cooperate. All the best

Indane Gas — Non supply of Gas Cylinder even after 28 days of booking

Sir/Madam,

I am a customer of LPG with M/s Yadu Gas Services, Ghaziabad with Consumer Number :33450.
I had booked for refilling of LPG cylinder on 23/12/2007. I was told that refilling may take 4-5 days. But even after laps of about a month I have not received the cylinder. During last one week I have made a numerous calls at [protected] for reminder. Every time I am told that delivery would be made by evening or so....
but no effect so far. Today the concerned person it not even picking up the phone.
Moreover this agency has not provided the book on which date of booking and delivery of cylinder is marked with sign. On asking about this they only gave me the tel numbers on which booking can be made.
I am not sure when will i get the cylinder.
I am not sure what can be done to set these black-marketer right in this country..................

Indane Gas — gas cylinder not delivered after 12 days of booking

We have booked gas ( agency : Navratna Enterprises, MG Rd)by phone & today is 12th day, its still not delivered.Our consumer no is:17326
sv no is 063789, my add is :1.38.1559 Indiranagar, Secunderabad.Kindly do the needful at the earliest

Indane Cooking Gas — booking not registered

I've booked one cyllinder of coocking gas on09/05/2009 over telephone no 1260 with serial no 02, but till 28/05/2009 the gas did not reached my address &on inquiry at distributor's office I came to know that there was no record of booking through 1260. again they have booked the gas with same serial no 02, which also did not reach the destinationtill date.
My contention is what is the dependability on 24 hrs bookin system.& when gas cyllinders are deliverred with in 10 days at present why my booking has not served with priority taking the booking date as 09/05/2009.& who will be responsible for my inconvenience?

Indane Gas — gas cylinder not supplied since 12 days of booking.

I am a consumer of INDANE since last 22 years. Presently I am having my consumer No.13736 with NEEL GAS, Rampur Chowk, Narbada Road, Jabalpur. I have booked for a gas cylinder on 18/09/09 and reminded the dealer over phone/mobile for 09 times. They assured for delivery on next day. The cylinder is not delivered ason 29/09/09 by 10.0a.m.

Due to the false assurances non-of my family member can moved out of the house even to see & perform puja during Dussera festival which is disgusting! On earlier occassion also I lodged a complaint with IOC, Mumbai which seems to be redressed without any valid reasons. The IOC should look into the matter and see the reason of deficencies in service by the dealer. No body should be allowed to play joke in an irresponsible manner may it be the dealer or INDANE.

Sincerely,
B.P.Rath, [protected]

Sir/Madam,

I am a customer of Indane LPG with M/s Vaishnawi Gas Agency, Dhurwa, Ranchi, Jharkhand with Consumer Number :VI 07710. I had booked for refilling of LPG cylinder on 20/10/2009. I was told that refilling may take 4-5 days. But even after laps of about 20 days, I have not received the cylinder.
I am not sure when will i get the cylinder.
I am not sure what can be done to set these black-marketer right in this country
Pse. take necessary steps in this regard.
Thanking You

Shyam Babu
([protected])
Address:
Quarter No.: DT-1117
Dhurwa (Dam Side)
Ranchi (Jharkhand)

Indane Gas — Did not provide Gas after 12 days of Booking

Dear Sir/ Madam,

My customer No. is 00155676 and address is B-326 Lajpat Nagar, Sahibabad, Ghaziabad Uttar Pradesh Pin 201005.

Following problems at United Gas Company Sec 4 Rajendra Nagar Sahibabad Ghaziabad Uttar Pradesh Pin 201005.

Problem we faced this time is

We did not get the filled cylinder after booking of 12 days and they asked to come after 15 days. Since this delivery gets delay by more then 10 days, we will again face the problem as they do not accept the next booking before 21 days of booking. Ours is a big family two brothers family and parents. Please let us know how and where I can complaint.

Thank you!

Hi,
I booked gas on April 1 2010 from CITIZEN GAS ENTERPRISES, J- 26 MINI MRKT, ALAKNANDA, NEW DELHI. Customer Number - 11371. I repeatedly followed on the delivery of the gas and made several request to do the the same however the concerned people are not at all cooperating also they are not providing the booking number so that we can lodged a complaint. It is almost 15 days over the booking has been made. This is extremely unacceptable.

MY CUSTOMER ID iS 12120 BUT BUT PAST 12 DAYS I AM TRYING TO BOOK A CYLINDER ON PHONE BUT NO BODY IS LIFTING THE PHONE AND MOST OF THE TIME FULL DAY THE PHONE IS ENGAGE.

Indane Cooking Gas — Not supplying the cylinder after booking

My consumer no. is 3428-G. And name is subey singh. I live in sector - 17A, house no.641. I have booked a cyclinder on 23rd december 2011. But till now I have not received my cylinder from Mata Sheetla Gas Agency, Opp. Sector- 14 gurgaon. Either they will not pickup the phone or if they will pickup. they will give a whole lot of excuses. and everytime they do the same thing. I am totally fed up with these things. there is nothing where we can complaint against these people.they just make the people fool. there is 1 lady sitting on the counter if she will pickup the phone she will give only excuses, nothing else. now it's almost 20 days that I didn't get the cyclinder. then if i will book the cyclinder they will say that they will book it after 21 days. If in 2 months i will get only 1 cyclinder how will I manage. They say that there is no supply from company side. When company cannot deliever the cyclinder why they are giving new connections to people. just to make people fool. are we . why don't you take any action against these people. or they will just make the people life miserable like this only.

Respected,
Sir/Madam,
My gas booking date 11-04-12 but gas cylinder not deliver when i call her date 26-04-12 then she told me i will deliver gas tomorrow[protected] but gas not deliver.every consumer of this agency faced these type of problems.
My name - Ajit Kumar Singh
consumer No. 11909

indian oil/ lpg gas — Late and less weighted Delivery of Cylinders

I am Resident of Lucknow U.P. of Jankipuram Area, I am consumer of Indian Oil Corporation. My consumer No. is 19847. My problem is that my Gas Agency M/s Domestic Gas Service delivers 5 to 7 days after the booking mostly the cylenders are containing Less that 30 Kg. weight sometimes it is as low as 26Kg. My Phone No.[protected]

Please refer the complain below so far I have not received the gas cylinder. Is There any way to know the Status tru RTI

Dear Sir,
Is the online lpg booking works?
I have booked lpg gas cylinder online per details below
Consumer No. : AB-19027
Booking No. (Call Center) : 114
Date :[protected]
my second cylinder is about to finish Could you please look in to and arrange the Gas ASAP.
This is not first time I have booked earlier also but ultimately I had to go to ASHU GAS SERVICES to book it again. at the ASHU GAS SERVICES there are three phone no given on the slip[protected],[protected] but they never pick up the phone. it is very frustrating every time we have to go to the Rajouri garden booking office to book the LPG Cylinder. Could you please help.

Thanks & Regards
Ranjeet Singh Rana

Indian Oil Domestic Gas — late delivery

TO WHOM SO EVER IT MAY CONCERN

Dear Sir,

i,AMINU ,PARUTHIKKUNAN HOUSE ,KOZHICHENA ,VALAKOLAM,676508 COUSTOMER NO;4293
HAD BOOKED THE GAS CYLINDER 3 MONTH AGO REF NO;7413 IN MEGHA INDANE SERVICE
KOTTAKKAL ,MALAPPURAM DIST,KERALA,WE GOT LAST CYLINDER FILLED ON 29-3-11 AND TODAY IS 5-07-11,THIS PROBLEM IS ONLY FOR THOSE WHO ARE AT THE BOTTOM OF THE PYRAMID AND MEGHA DISTRIBUTORS ARE DOING BLACK MARKETING OF GAS AND HERE IN THIS AREA MANY HOTELS ARE USING DOMESTIC GAS


ON BEHALF OF AMINU, RASHADMOIDEEN-[protected]

Respected sir,
I am resident of Sarita Vihar, Near Appollo Hospital, New Delhi - 110025 lay down the following few lines for your information and an early action,
That sir, the distributors of Indian Oil Corporation and Hindustan Petroleum in this area are supplied the cylinders to sub dealers (shop keepers who are selling gas in retail rate) as and when they receiving stocks. The sub dealers breaking the seals and removing gases 4 to 5 kgs from each cylinder and then they supplied to the homes.
In this are more than hundred of shops (in some shops/houses they are keeping 10 to 25 cylinders for this purpose) for filling the gas from domestic cylinder to small gas cylinder with a capacity of 3 to 4 kgs and into industrial cylinders for a rate of RS. 80 to 85 per kg to poor labours i.e., one domestic cylinder with the capacity of 14 kg is being retailed by Rs. 1, 120 to 1, 190/-
It is therefore, you are requested to look into the matter and take necessary action to stop the foul play.

With regards,

Refile booked on[protected] thru net.Not delivered till[protected].When approached ditributor rajeshgas

indian oil/indane — abnormal delay in deliver of gas

my cosumer no is 19576 and agency is madhavi gas agency, sheikhpet, hyderabad.i booked my gas on 6th august but till date not delivered to me after repeated request.i got fedup with the attitude of agency.agency may supply to hotel everyday but not to genuine consumer.why srong stepts are not taken by the govt.it is important to mention that gas are booked after 22 days of delivery and delivered after 15 or 20days after date of booking .it means one get the gas after a gap of 37 or 42 days but gas is over in a normal house after 30 or 35 days if parents are staying with us. so how can we manage for other days.i humbly request you to do some fruitful things to get rid off this problem.

Indian Oil Corporation / Indane — ABNORMAL DELAY IN SUPPLY OF LPG CYLINDER

I am a consumer under North Howrah Gas Distributors, 177, G.T.Road, Howrah-711106, consumer no.27708.From last three months supply of gas is very irregular and it is being supplied at a average time of three to four weeks. I had booked my gas on 7th January 2010, the delivery of which is yet to be made. Booking No. 4230. The Said agency does not even respond to any query over phone properly.

You are hereby looked into the matter and arrange to give the feedback immediately taking this query as a Complaint.

Indian Oil Corporation/Indane — late delivery of lpg cylinder

nanak enterprises darbhanga bihar delivery of lpg as below
bookin date delivery date
27.11.07 06.01.2008
05.02.08 25.02.2008
19.03.08 01.04.2008
24.04.08 30.04.2008
13.06.08 16.07.2008
14.08.08 27.08.2008
03.10.08 26.10.2008
19.11.08 30.11.2008
24.12.08 8.1.09
30.1.09 24.2.09
24.3.09 31.3.09
2.5.09 29.5.09
8.7.09 4.8.09
1.9.09 19.9.09
13.10.09 13.11.09
15.12.09 27.1.2010
27.2.10 undelivered

madhavi gas agency,indane gas — abnormal delay in supply

dear sir/madam
my gas agency ask to book the gas after 22 days of delivery which is normal rule i agree but the agency suuply the gas after 12-15 days of booking. in normal case gas finish in 30days. i always face hardship to manage the gas with my neighbour or some time get food from hotel. i am BP patient and get tense during that period. please please do some thing to get rid of this problem.pl issue instruction to the agency to deliver the gas within week after booking. i will be very much thankful to you and pray for you.pl oblige me.
M j Khan
[protected]

Iam Indane gas costamer. my house gas connection No: 17049 . Address : Chinnathoppu Street, Thiruppathur,
Thiruppathur (thaluk ), Sivaganga (Dist ), Tamil Nadu.Last 3 months before Iam booking Gas cylinder Till not
Deliver the cylinder.So many time calling that delar but he is not give correct answer.
Indane gas delar : Sivaganga.

Dear,sir,
i am your customer my customer no is tvs 5281/ 15281 in the name of Bijay
kumar Das , I have booked a cylinder on dt,27.02.2010 vide receipt no.16544 but sorry
to complain that till yoday it is undelivered

Dear Sir,
I am cosumer of Indane my consumer no. is tsv 5281 at nanak enterprises darbhanga & booked a cylinder on 27/2/2010 but still they have not delivered cylinder at home inspit of repeated complains

I have Indian Oil Gas Connection in Ramanathapuram. Dealer name is Balaji Gas. My consumer number is 25603. My name is Vallivinayagam.I have booked before 20 dyas. When I asked, Mam what time it comes, she reply today sir, THe same answer repeated more than 10 days. But, it did not delivery till date (15.4.10). I am very fedup for your service. Pls. take action immediately.

Indane Gas Agency — always delay in supply

popular gas agency of rewa is not supplying cylinders well in time in spite of booking for a long time and after going at the agency to get the delivery of lpg its always the same reply of having shortage of supply at their end,but surprsingly the same cylinders are available in black after paying high cost for the same.
its completely a breach of public distribution system .

deer sir,
mai daly complain karne gas agency pe jata hu gas lene k liye par mere ko gas prapt nahi ho pati hai daly agency wale gas clinder ko black kar dete hai or ham se khe dete hai ki kal mile gi, or is baar to gas clinder ko kha tha ki ghar paucha du ga par aaj ek hafta ho gya abhi tak gas nahi pauchi hai or jb call karte hai to call bhi nahi atand karte hai.
so plz sir hasanpur gas agency, hasanpur (jyotiba phoolenagar) k upper karobhai karne ki krapa kare
or jald se jald hme gas delivery karwane ki krpa kre.

date-19.03.2011 vinu rastogi custmer number: 007364
thanku

Indian Oil Indane LPG — Late supply of cylinder

I am a consumer of Indane Gas. I am registered with Golden Gas Service, Palam Vihar, Gurgaon-122017.
My Registration/Cust. No. is 852828.
I find that the supply of cylinder is always totally erratic. Once the demand is registered, it takes three to four weeks to get fresh supply and it is never delivered till I visit the outlet two three times. Every time I went there, I was told that the suppy from company was late. They always assured that the cylinder wiould be delivered the next day. But it did not happen. Delivery was always delyed by several days
As an example, I registered my demand on 30th Dec 2011. Till yesterday (21.1.2012), when the cylinder was not delivered, I went to the office of Golden Gas Service and enquired. Again they told me the same thing that supply was delyaed. Then they told me that the same would be delivered by today (i.e. on 22.1.2012).
I am writing this mail at 7.30 PM on 22.1.2012. Today too the cylinder has not reached us.

Indane Gas — Not supplying the cooking gas in time

Dear Sir,

Good morning.

I, Mr Uma kanta Rath, a resident of Burla, Sambalpur, Orissa, 768017, here by submitting the complain against the distributer. On 10 Aug 09, I booked the cooking gas for my personal home use. In between more then 20 days passed. till today the distributer has not delivered the gas at my home. After that many people has booked. The distributer has delivered the gas. This no way better for a common person. These people are doing partiality to person to person. Kindly take the matter seriously and do the need ful with out delay.

Thanks
Uma kanta Rath

South Delhi — non-delivery of gas

I have booked for refill bearing No. 249293 dated 15.1.10 from my mobile No. [protected] but till date gas refill did not receive. Please do the needful. On the very same day sms has also sent by you.

kishore

I echo with what you said...No one picks up the call. The emergency no has changed who knows...This is vewry disappointing

Nitin Gupta
Gurgaon
Haryana

I have the similar problems today, we replace the gas cylinder yesterday and it started leaking today we have tried to contact Gasdealer as usual his phone was busy. we tried calling Customer care failed to get the line even after somany times.
Muthukumar Customer from Mogappair Chennai

Very true. It is indeed unbelievable that a company like IOL is so unresponsive towards customers. The agents like Southend Gas Service at Garia should be put behand bars and their licence cancelled.
amitabh

Something similar happened with me too I called for mechanic from my gas company, Gurgaon Gas Service, gurgaon and he came completed the job and left the gas connection loose, now gas is spreading all over, and I am trying to contact them on all possible numbers given but no response. In a big mess gas is not working and they are not taking the call. Don't know what to do.

Suravi Gas Service(Indane), Durgapur delivered me one lekage LPG Cylinder to me i have complained over phone no.[protected] on 09.11.2012. But on body attend my complain. Further today (10.11.12) i have submitted a written complained to Suravi Gas Service. But till now (10.11.12 03.21PM) they have not taken any action in this regards.

KRISHNA CH. MONDAL
KAMALALAYA, FULJHORE,
DURGAPUR-06, [protected]

yes i agree there will be no response one example the delivery boy of rambagh attapur area delivers the cylinder after 15days of getting message of delivery in mobile he is simply selling the gas cylinder to the roadside vendors and telling us it will be late. swapna gas agency is a very bad service and no authorities are taking necessary measures to prevent this fraud all the officials are simply enjoying. they dont know the poor people problems whom to complaint about this because if we complaint in agency they all are all of one school and the delivery boy also demands for 20 to 30 rs. extra on delivery and if we not give next our cylinder comes one month late

I wanna take indane gas cunection. I take applicataon form. i have a form sending by you. & distibuter wanna take 40000rs for cunnection. my regd no.2969.

It is very disheartening to note that this Indane Gas dealer - Chittoorappan Indane Services - is creating a bad name for the Indane brand itself.

I have been staying with my family at Cochin for the past 30 years and have been booking gas cylinders through Indane dealers. We recently moved to Elamakkara and transferred our connection to Chittoorappan and since then we have been having innumerable problems. Whenever, the delivery guy delivers our cylinder, he demands to be paid Rs.500/- extra for door-to-door delivery. After we complained about this to the agency, they started taking their own sweet time to deliver our cylinder after booking it almost 3 months back.

May I also bring to the attention of the authorities, that Chittoorappan agency is selling the cylinder in the black market. One morning, we received an unexpected call from the delivery man that he is bringing our gas. When we said that our gas is not over and we haven't booked yet, he said there is an extra cylinder in the godown so he can give it to us in black if we are ready to pay him an extra fee of Rs.2500/-

We refused and said we will complain to the authorities. A few hours later, my neighbour informed me that the same delivery guy called and asked him if he may be interested in getting a cylinder on the black.

Kindly take note of this because the owner of Chittoorappan insists that Indane is not supplying enough cylinders but the truth is Mr. Shaji and his workers are selling the cylinders on the black which is why it is not available for the common man.

Request your intervention in this regard, otherwise the name of Indane will be brandished because of the unethical dealings by third-rate gas agencies such as Chittoorappan.

Regards,
Major Varma
Elamakkara
[protected]@gmail.com