Indian Oil Corporation [IOC] Complaints & Reviews

SRISAILA GAS SERVICES, INDANE DISTRIBUTORS, Shop No. 15, Bolck No.3, RBR Complex, Miyapur-49.

I am resident of

G-9, Priyanka Apartments,
Near e-Seva, Miyapur,
Hyderabad- 49.
Consumer No. 45097.


SRISAILA GAS SERVICES, INDANE DISTRIBUTORS, Shop No. 15, Bolck No.3, RBR Complex, Miyapur-49.

I am resident of

G-9, Priyanka Apartments,
Near e-Seva, Miyapur,
Hyderabad- 49.
Consumer No. 45097.


I am in Miyapur area. SRISAILA GAS SERVICE is delivering defective gas cylinders quite often. This is the six time we have been delivered a defective cylinder in last one year.

There are two kinds of defects with the cylinders which are delivered.

a. On just removing the cap of the cylinder, gas gushes out very fast. This is caused by the defective valve in the cylinder.

b. Gas leaks through the sides of the cylinder-regulator joint, when the regulator is turned on. This is also because of defective valve.

I have faced these two issues with the cylinders delivered by this gas agency. It is a greatest life threat and it can lead to very serious accidents if not noticed.

Normally before delivering cylinders to consumers, all the cylinders should be inspected properly and given ISI seal. However nowadays defective cylinders are also delivered with ISI seal. This is the most miserable part. This is dangerous for not only the consumers who purchase it, but also for their neighbors.

I raised my concerns to the authorities of gas agency, but it is of no use. Gas agency does not take any steps to correct this issue on their side, instead they blame the consumers and try to pass the buck. We have been given an emergency number : [protected], but could not connect to this number (It is always switched off).

Dear Users,

I was surprised to know that LPG Cylinder for Cooking have an expiry date courtesy TV Channel. Well we have been delivered a Gas Cylinder from Indane Gas, Lingampally Branch, Near BHEL, Hyderabad and to our surprise, we found that the cylinder has an expiry date of B-08. That means it has expired in March/April/May 2008.

Indane Gas doesn't have an online or 24x7 complaint booking service. Even if it is there, no one responds.

We need to be more careful during the delivery of LPG Cylinder to us. Please pass on this message to everyone.

Also suggest how we can prevent such fatal errors that will hamper the safety in our households.

Regards
Phani Prakash Lakkaraju

Dear Sir,

We are using Indane gas approximatly last 2 years. we don't have any problem. if we book for refiling through tomo gas & 1260 they informe us that your cous. no. is wrong on the other hand when we book the same consumer no. which is 27033 direct to representative of the keerti gas service (Tel. Phone. No.[protected] , it is booked.

So plz. look in to the matter. and do the favou. We shall be thanks full.


regard
Rakesh Kumar
40 D,LIG Flats, Rampura, Delhi 35
Mobile No. [protected]
ID No. 1610
Cust. No. 27033

Dear Sir,

I am a consumer of Indane Gas and the consumer no.is RE11689. For the last couple of years I have not been using this connection as the pipe line supply was installed at my home.
Now, I am shifting to B-50, South Ex-II, New Delhi-49 and I want to transfer my connection to my new address mentioned above. However,since my husband was looking after all such matters and he is no more, I really do not know where the original papers of the gas connection are and from which distributor the gas was been supplied to us. I have been calling up at the customer center of Indane Gas but I have got no help so far.Kindly help me in transferring my gas connection to the new address.
My Present address is: 64, Akash Kunj, Sec-9, Rohini,New Delhi-85
My New address is : B-50, South Extn.-II, New Delhi-49

Hello,

I want to give a complaint regarding M/S Kewal Gas Service Ambala Cantt. This Agency is no more service provider and has become a harassing unit for the people. Not even a single user is satisfied with this agency service. All the staff including the owner are ruthless people who always harass people in one way or the other.

Similar in my case I just want to transfer one of my existing connection to Delhi as i am working in delhi. We had visited approx. 15-20 times to the agency to get the connection transfered but this person gives one reason or the other to not to transfer.
Govt. should not give the agencies to these kind of people who does not understand the common man problem and to and fro from delhi to ambala was quite cumbersome and all that expense I have to do from my own pocket.
If compared, travelling from ambala to delhi costs me more for transfering 1 cylinder connection which was my own.
Please look into it and take stern action against these kind of people. My suggestion is too snatch the agency from these people and give it to some needy people who deserve.

Regards,
Jaspal Mehta

sir
i have got indane gas connection in 2006 my name is A.L.Sharma documents show the right name but in reiffiling reciept the name is shown as L.P..sharma I requested many times but a gency didn't correct it .PZ look in to the matter seriously &give them instruction to correct my name.
NAME-A.L.Sharma
connection num.-8798
Add- kochar colony,Gadarwara,Narsinghpur
pin-487551
mobile-[protected]

respected sir,

presently i am living in power grid corporation of india ltd nalagarh distt. solan. The dealer of indian gas agency at nalagarh used the rough word to all the public. he missguide the all people living in surrounding the nalagarh area. when i called the nalagarh indian gas agency first he did not pick the phone after picking the phone he miss guide me. when he gave the new connection he take the extra charges of new connection. The gas supply of gas not develring to people properly. so i am requested to you that take a necessary action on him.

Thanks



Vasu Dev Sharma
power grid corporation of india ltd
Nalagarh

I am customer of Anushka Indane, Nerul
Our customer number is 8341, Name: Samir Kolwalkar
Anushka has charged Rs. 50 extra to deliver LPG Gas cylinder after 6 p.m. dated 31st May 2010
Company has delivered the cylinder at 9.45 a.m. dated 31st May 2010.
Receipt number 5922.
Are there any extra delivery imposed by the company.

MY CUSTOMER ID NO. IS 88891111. ALMOST AFTER 20 DAYS OF GAS BOOKING AND INSPITE OF SERVERAL REMINDERS & VISIT AT AGENCY TILL DATE GAS HAS NOT BEEN DELIVERED.

I would like to complaint regarding meter of petrol dispenser fraud.
I have a santro car which has a tank capacity of 35lts.The was a reserve and when I said full tank they filled 35.92 lts!!!
The invoice is 88324 dtd 28th and at 13.19 hrs.My vehicle is TN 09 AH 9435
Please take immedeate action!!!
IMMANUEL AGENCIES

INDIAN OIL DEALERS
PlotNo. 1 & 2, Park Dugar (front portion) Opp- T.S.R. & Co.,
Ramapuram, Mount Poonamalle Road, Chennai -089.
Ph : 4201 4547 , 4201 4574

Dear Sir,

My name is Balakumar. My contact number is[protected]. I am seeing a lot of complaints on this website against Chella gas Agencies in Selaiyur, Chennai - 600073. I am also one of the worst affected customer by the same agency. What cource of action have been taken by Indane Gas againt this dealer? What is the assurance that Indane gas is giving the best service to the customer?

Please advice the dealers after consolidating the complaints agains them OR change the dealer in this area.

Thanks
Balakumar P

My consumer no is 23486. for LPG supply. I am attached to M/s Vir Gas Agency
Ganapathy st.West mambalam. Chennai.33.
I booked for refil on 07th May 2010 and my serial no (W/L) is 1465. I was told
that supply will be done in 10/12 days time. id by 19th May it will be supplied.
I am pain to inform u that even till date ie.27th May the refill has not been supplied.
I want to know from u the reason for this undue dealy.
Is it becos o[censored]r inefficiency to have regular supply schedule towards ur agents
or the agents have their own chartered preferences for supply for customers
ignoring to adhere to the serial for wait list.
Fo many years M/s Virgas had been supplyying the refil on the committed date.
This delay is for the recent three months only.
U r in the habit of pushing this type of complaints into the dust bin.
When u ask for hike in LPG Price lift ur efficiency towards fulfilling the customer
needs to the same heights.
I hope to receive a reply from u i[censored] r honest in ur conscience to fulfil our needs.
N.RAJAMANI.

I am a consumer in Karuna gas agency and my consumer no is 12345. I had booked a cylinder on 1/3/10. The agency gave a date for delivary and I waited the next date. Whenever I called they kept on giving another date and time and I waited but I did not recive it. I am totally shattered by such behaviour of the concerned gas agency. Since I have no other alternative, kindly consider my complain and look in to the details of the delivary of gas cylinders. If they tell me that it will take some time for delivary, then I can request someone else to lend me one.

Dear Sir,
Ms Nibedita Mallick, Proprietor of INDANE Gas, Chandrasekharpur(near Damana chhak), Bhubaneswar, Orissa behaves very rudely and made threatening statements when inquired about the status of my connection & transfer of the same connection.
It is really harassing on my part as a consumer for such a very rude behavior. Then she drove me with my wife out of the Indane shop.
Pl help me .
Consumer No. of INDANE:KLG 10263
Connection Place: Kleen Gas, INDANE Gas(Indian Oil),Bhubaneswar,Orissa
Chittaranjan Satpathy
H-5
Sector-2
Rourkela-769006
Orissa
India
Ph:[protected]

Sir,

IOC Consumer No. 1581 attached to 'Panakkal Gas Agency', Kunnamkulam, Thrissur District (Tel. Nos.[protected] is in name of T J Thomsa, Thachil house, Thekkepuram, Kunnamkulam - 680503. I have booked for LPG on 05/05/2010. Till date I have not supplied with LPG. It is not understood the reasons for inordinate delay in supply of domestic gas. It is imformed that LPG will be supplied within 4 or 5 days.

Kindly look into the matter and do the needful at the earliest.

Dear Sir,
This is Abraham from Jabalpur with customer no.22157 Pandey Gas Agency, Anand Nagar, Adhartal, Jabalpur, I am availing INDANE GAS services since 20 years, At first I was getting my L.P.G Gas Cylinder from Devi gas agency where I never had any of the problems but since I have changed my house I have transferred my service to PANDEY GAS AGENCY, from where I am getting a lot of problems such as not getting cylinders in time, taking extra money & now they are crossing all the limits by asking money for security inspection (suraksha nirikshan) and asking me Rs 40. I refused to give the hawker money because i think he is not capable to inspect the cylinder it should be rather a mechanic/specialist who should have the id card should inspect then the hawker said he wont deliver me the cylinder and went back I asked the distributor the same thing he also replied that you will not get the cylinder unless you have the inspection, i asked can a hawker who dont have a id card can inspect he said yes. I kindly request you to please provide me the rules behind this.
1. Is there any orders for compulsory self expense inspection. If yes then whats the period of interval for the second compulsory inspection.
2. Does the inspection done by the hawker or there are any mechanic/specialist for this, and how can I recognize them that they are the right person for the inspection. Do the company issue them any ID card.
3. If i refuse for the inspection due to this reason do the agency have right to stop delivering the cylinder.

respected sir/ madam
this is mr. laxman choudhary from waraseoni, dist. balaghat ( madhya pradesh ) india.i have taken connection of indane gas last year or more than last year. i got the connection but the dealer did't give me the card of entry and he is not much bother about that please help me.and the quantity of the gas is also seems too low, instead of the get the people who r having card
dealer mobile no.[protected]


from DURGESH CHUDHARY ([protected])
e id - [protected]@gmail.com

Salem It was around 9PM. on[protected]. After a hectic work of loading house hold articles and sending the vehicle, I started checking my car to proceed to Coimbatore in the the nest morning so as to be available to take care while unloading things.

I went to your retailer Sivambiga petrol bunk , Salem ( situated at Omalur Road) and filled the tank. I had to check the air as I with my family should start in the early morning to avoid heavy traffic. I was shocked to hear that the air was not available. Manager and owner had already left. The person in charge told a big lie that the current was not there when the current was very much there.

I immediately went to M/S Ranganathan IOC Petrol Bunk which is adjacent to m/s Christals India on the Bangalore bye pass road. The employees were chitchatting at one corner and after a few minutes one of them shouted from the chitchatting spot that air is not available.

I had to go another petrol bunk to get the air checked.

These petrol bunks are left to the discretion of the employees and the owners are not bothered about their behavior towards the customers OR the employees are misusing the freedom given to them leaving the customers in lurch.

Please investigate and instruct the respective bunks to provide air all the 24 hours.

S, Lakshmi Narasimhan
2, SBI Colony- III,
Meyyanur, Salem.

IOC Petrol Dealer near Kotireddy Circle KADAPA Dist, whwn ever i go there to fill petrol & ask them to fill for Rs. 100/- they always fill for Rs. 99.90 ps but not for exact 100 Rs.
Short of 10 to 12 Paise on every filling & with every cust.

You go & ask for any denomination they will round it off to it with 10 to 15 paise short saying system will not take exact amt.

Imagine 10 paise per customer every time multiplied by N number of customers a day. it makes BIG Amount.

And when i ask to fill for exact amt or more if not exact thet deny & came to fight with me.

I KNOW 10 PAISE IS A SMALL AMT AND PEOPLE RESPONSIBLE TO TAKE ACTION ON THIS MIGHT HAVE GOT BIG THINGS TO DO, BUT I AM NOT COMPLAINING IF IT IS ONE TIME. IT IS EVERY TIME & makes BIG AMT.

Can i expect any action on this ?

I am customer of Indaine gas (Chand agency, Calicut) with consumer No.27974, residing at NIT campus. I have book for my gas cylinder on 3.2.2010 and on 2.3.2010, but i have not received any cylinder yet. Even having two cylinder i am not able full the both. Me with my two small kids on 4 and 2 years is facing alot of diffuculty due to the delay in delivery of cylinders. Many of my friends and co-worker have booked for refill of gas cylinders months back. The cylinders are not delivered in time here, being a campus of a reputed institition, we are facing a big problem due to this delay.
A speedy action in this regard is anticipited
Praveen Kumar Mob No. [protected]