Indian Oil Corporation [IOC] Complaints & Reviews

The transfer of your connection can be attended at the gas agency, only when you sign the Subscription Voucher in person at the office. However, in case you have to leave the city, you can request the dealer to attend the transfer urgently without waiting for the confirmation by post. The urgent alternative to confirmation by post is the confirmation via internet, which can be done to confirm that you transfer documents are genuine and once that is done the dealer should not have any problems in attending the transfer and issuing agas to you.
However, many of the dealers in smaller cities prefer the longer process as they dont have enough information about the internet confirmation. But you can give it a try.
Another thing that you can do is calling the sales officer for the area for assistance and explain your situation to him. The number of the sales officer is mentioned on the mandatory board, which must be on display at the gas agency.

Indian Oil Corporation Ltd — Delivery of gas cylinder

1) Consumer no:- HE3030
2) Distributor code :[protected]
Mobile nos :- [protected],[protected], [protected]

My complain :- Not given delevery in time at door, simply i am telling to you gas agencies only given in 2010 only two cylinder. so that you can thinck & take necessary action

Indian Oil Corporation Ltd — Regarding Non Delivery of Gas Cylinder

I have booked Gas Cylinder on[protected] vide my Connection No.PGW-68404 in the name of Gurmail Singh and told me to deliver the same with in two or three days.But till date i.e.[protected] the Gas Cylinder not deliver to me inspite repeat reminder on phone every day.No reason told behind non deliver of gas cylinder.

Yes this Tirumala GAS SERVICE provide worst service why indian oil corp. Ltd people not taking action, I think the IOCL officials also involving currupion with Tirumal GAS SERVICE

Sir..I require gas cylinder urgently..consumer number..[protected]..E-24... Panchavati town ship.. Akkireddypalem post.. Visakhapatnam Andhra Pradesh.

Please send or deliver gas cylinder.. immediately..most urgent sir .. Customer ID number...[protected]...K.S.Sasikumar...and M.Kumaresan Retired SDE of BSNL..father of the consumer..from E-24.. Panchavati town ship., Akkireddypalem post... Vishakhapatnam..AP state..sir..my contact number..[protected]...My email id.. [protected]@gmail.com

Sir..my contact number. Correct number is..[protected]..

Dear Vishal,
I have some inputs for you whenever you are filling your vehicle. Tell the amount/Qty. See that the amount/Qty is set by the operator. Say your amount amount is Rs.500. It should be set first. As soon as the nozzle is lifted the reading is 0000. The reading will start to change as soon as the delivery starts. The delivery will be stopped at 500. Say if it is 499.99 or 500.01 you can clearly say the operator has not set the amount/qty you wanted to fill. It is almost (manually) impossible to stop exactly at your figure, say Rs 500 or 5.85 liters. You have to watch the initial 0000 and the closing meter reading. Regarding bad services, I would say the dealer has to show personal interest in pump activities. The truth is now-a-days getting boys for petrol pump work is very difficult as no one from cities/towns like this job. Boys have to brought from villages. Their attitude change is a huge task.

Regarding the adulteration complaint pl. read my other comments

You can check the quality of the petrol by yourself at the petrol station. Ask them to show the density of the petrol and also check the density from your fuel tank. If there is no relation at all then you have to blame someone( or yourself) else and not the petrol pump you are mentioning. There is nothing wrong in finding out truth but without sufficient knowledge please do not jump into conclusions.

LPG cylinder refill from Anushka at Nerul — Non delivery of cylinder

I had booked the cylinder on the 17th of October 2008 under consumber ID 10799 but till date (27th October 2008)the delivery has not happened.I have been following up with the agency on a daily basis but the response is today I would get.Nothing is happening and to get the phone number is also difficult as there is either no response or line busy.This not the way consumers are supposed to be treated.Request help.

IOC/LPG — DELAY IN DELIVERY

I have booked my refill on 4th Nov.08 and till date I have not received my refill. Response is also poor and arrogant.

M/s Balaji Agencies,
Ambattur,
Chennai

Tel No.26583977/26580977
Consumer No.12348

i had booking of dated[protected] to K.V. gas service krishnanagar highway road Ahmedabad, it all most 10 days, today i had complains about that they told me change your dealer
they give always this type of answer my service no is15320

I have requested to supply LPG clinder on 8th Feb 2011 but so far I have not received.My gas Agency is ANUSKA GAS Agency at Nerul Navi Mumbai and my gas connection no is 13001.

I have obserev in the past that this agency is habitual late supplier of gas.Pl ensure that I get the LPG in time.

IOC/LPG — Delay Of Delivery

Sir,
I inform to U that These day you Implement New rule LPG Refill booking By SMS It Is Totally Funny.
I am Refill Booking on !4/1/2012 My booking No. is 203100,cash memo 6391 generated but till date i am not getting calender but my booking is
Canceled informed SMS by You.
Thanks

Indane Gas Cylinder — NOT RECEIVED TILL DATE

Respected Sir,

I am a Consumer of Room Gas Agency in Trans Yumuna Delhi east, & my Consumer NO. 14556, I am booking a Gas Cylinder for Rifiling on 29th November through 1260 & my booking No. is 3, but till date I have not received my Cylinder, also I am told Area Manager 3-4 times for delivery the Cylinder, but nothing to reply, Every time the Gas Agcncy supply too much late almost 20-25 days after so many call. Why always happen this problem ?

i have booked for gas refill at 9th march. till i did not received the cylinder and whenever i tried to contact Rashmi gas agency office all telephone nos are not available. Last refilled I received at Jan 15th but delivery boy entered the passbook 2nd jan. Very poor in distribution.

H V Baseshankar, Consumer No.000012
Date: 22nd May 2014

Kindly refer my letter dt 21/04/2014 regarding removal of "Suspended" status of above referred consumer no. It is very much regretted that till the date you have not informed me regarding activation of the subject connection, neither on my mobile no. nor on my e-mail address. I had already submitted all required documents alongwith the above referred letter. You are requested to kindly do the needful immediately and inform me accordingly.

Also, I have booked refill on 16/05/2014, and waiting no. for that is 115 given by you, till the date you have not supplied the refilled cylinder. Kindly supply the refilled cylinder immediately.

thanking you,

Indane Gas — delay in distribution

i am sindhu.c consumer no:13177, under Vasudha gas agency, Kuttippuram.Kerala.i booked on july 11th and after 40 days i started going and enquiring and still(28/8/08) i have not received cylinder.this is their usual practise.i am working as asst.Professor in engg college. I have to take one leave every month constantly persuading the distributors to get the cylinder replacement.i request you to look into the matter and take some action so that the difficulty can be avoided.

Dear Sir, I have a gas connection bearing no.17844 & it was in Alaka. They have transferred the connection to Global without inform me. My residence is neary by of Alaka godown. Request you to plese instruct Alaka to supply the
LPG gast tome and not transer the same to Global.

Thanks & Regards
B. Nayak
Baramunda
Bhubaneswar
[protected]

lindane — non supplying of l;Gas Cylinder

I, Consumer No RIS 5142, a custemer of Royal Indane Gas Agency , Pathanamthitta booked a refill on 23 Dec 2010, my sinciere request more than 10 times the company( Royal Indane Gas Agency) not supplied the clylender so far. I facing hardship due to shortage of LPG Gas

KG Mathew

Indane Gas — misbehave to customers

sir,
this is ur kind information that I am the customer vide number 18916 from the dealer at Sahid Park, Balasore last 19th April, I had gone to booked the gas.That time Mr Bubu wasthe authority to booked the gas.But he misbehaved and used slang language to me.So kindly take care this matter.I[censored] will not take any action otherwise I will go for the help of consumer court.I am waiting for ur possitive response.
Thanking U
yours Faithfully
Basanta Kumar Kar
Balasore,
Orissa
[protected]

When customer service smells rotten and attitude towards consumers turns hostile, it won't be long before a company and its brand get destoryed by its bad reputation.

Indane Gas is celebrated company that India has every reason to be proud of but the agencies / gas dealers who supply gas cylinders and are in direct contact with consumers are spoiling the reputation of Indane Gas in a very bad way. I live in Cochin with my family and have always had bad experiences with Ajoy Gas (our authorized gas agency). Either the cylinders will be delayed or the staff will be obnoxious in behaviour. I have often forgiven and forgotten many issues, simply thinking that the staff may be under a lot of pressure.

In an effort to improve customer service, Ajoy Gas and many others have recently opted for the Phone Booking facility. This service has further created a huge mountain of problems. I had booked my second cylinder successfully through Phone Banking and even got a number confirming my booking. Even after 15 days i did not receive my cylinder so i called up the Ajoy Gas to enquire the status.

The indecent lady who answered my call barked "What is your number?" I replied to the same. But she said, "Hey Mister, first book the gas and then enquire." I didn't like her tone of speec. Nevertheless, i said i had booked through Phone Banking 3 weeks back. Then suddenly she said that she has not received any intimation so there will be no gas for me.

I am really sorry to say that this lady spoke in a very indecent manner which my civility does not allow me to reproduce here. The problem was that she had not received the intimation. I had booked once so the computer did not allow me to book again. Instead o[censored]nderstanding my anxiety, that lady plainly stated "NO GAS FOR YOU".

I assume that Indane Gas is supplying these agencies or is it that the staff of Ajoy Gas are supplying gas from their own gas well at home !!! This is not the way staff should speak to customers. She may be speaking thus to her husband at home but she cannot expect the common man to be a shameless fool like her family.

I have only one request to Indane Gas:

1. Pls give some soft skill training to the staff deployed at your gas dealer
2. If that is not possible, pls select good dealers who are empowered by decent, cultured and educated staff.

As consumers, we are ready to excuse a little delay here and there but such cheap behaviour from employees is not what we expect from a company od such high stature.

Request the authorities to please take up the issue at the earliest.

indane gas(gurunanak gas)ambala city — no delivery of gas

my name is r.k. jain i book a gas on 17.6 .11. till today i have nor recieved gas cylender. i suffer a lot. i make many phone calls, but no proper answer. so pls help....my gas no. is 5574.

I have got a Termination Voucher for transfer of my Indane Gas connection from Hyderabad to Jalpaiguri, West Bengal. The TV has been issued on 10/08/2012. I submitted the TV to the new Indane Gas Dealer in Jalpaiguri, West Bengal (M/s. Teesta Gas Services, Jalpaiguri, West Bengal) during the last week of September, 2012. The new dealer after searching the net intimated that my old dealer (M/s. Manikanta Gas Services, Hyderabad) has not uploaded the Termination data about my case in the net and without confirmation from the net the new dealer would not be able to provide me connection against the TV issued. My Consumer No. is 15887 of M/s. Manikanta Gas Agency, Kapra, Hyderabad. If any one helps me, particularly Indian Oil corporation to ask M/s. Manikanta Gas Service to upload the TV data in the net quickly so that I can get the connection. I am a senior citizen and a heart patient and one knows fully well as how difficult is life without gas.

Hi Sanil,
The incident should not have happened to you. OK, dear there is no point in putting petrol less than a litre or Rs.50 for any vehicle. I understand you were short of money. You could have used polite words to get your work done. When other customers see you filling for Rs.20 (they don't know about your problem) then they will also demand Rs.20 petrol. This will lead to lot many problems for a petrol sellers. You should understand this. May be in future you yourself will demand Rs.20 petrol giving a 1000 rupee note. The note should be inspected. Balance amount 980 is to be given. You will return one of the 100 rupee notes and give me another one...To serve you better as a customer you should also cooperate. All the best