Indian Oil Corporation [IOC] Complaints & Reviews

Dear Vishal,
I have some inputs for you whenever you are filling your vehicle. Tell the amount/Qty. See that the amount/Qty is set by the operator. Say your amount amount is Rs.500. It should be set first. As soon as the nozzle is lifted the reading is 0000. The reading will start to change as soon as the delivery starts. The delivery will be stopped at 500. Say if it is 499.99 or 500.01 you can clearly say the operator has not set the amount/qty you wanted to fill. It is almost (manually) impossible to stop exactly at your figure, say Rs 500 or 5.85 liters. You have to watch the initial 0000 and the closing meter reading. Regarding bad services, I would say the dealer has to show personal interest in pump activities. The truth is now-a-days getting boys for petrol pump work is very difficult as no one from cities/towns like this job. Boys have to brought from villages. Their attitude change is a huge task.

Regarding the adulteration complaint pl. read my other comments

You can check the quality of the petrol by yourself at the petrol station. Ask them to show the density of the petrol and also check the density from your fuel tank. If there is no relation at all then you have to blame someone( or yourself) else and not the petrol pump you are mentioning. There is nothing wrong in finding out truth but without sufficient knowledge please do not jump into conclusions.

LPG cylinder refill from Anushka at Nerul — Non delivery of cylinder

I had booked the cylinder on the 17th of October 2008 under consumber ID 10799 but till date (27th October 2008)the delivery has not happened.I have been following up with the agency on a daily basis but the response is today I would get.Nothing is happening and to get the phone number is also difficult as there is either no response or line busy.This not the way consumers are supposed to be treated.Request help.

IOC/LPG — DELAY IN DELIVERY

I have booked my refill on 4th Nov.08 and till date I have not received my refill. Response is also poor and arrogant.

M/s Balaji Agencies,
Ambattur,
Chennai

Tel No.26583977/26580977
Consumer No.12348

i had booking of dated[protected] to K.V. gas service krishnanagar highway road Ahmedabad, it all most 10 days, today i had complains about that they told me change your dealer
they give always this type of answer my service no is15320

I have requested to supply LPG clinder on 8th Feb 2011 but so far I have not received.My gas Agency is ANUSKA GAS Agency at Nerul Navi Mumbai and my gas connection no is 13001.

I have obserev in the past that this agency is habitual late supplier of gas.Pl ensure that I get the LPG in time.

IOC/LPG — Delay Of Delivery

Sir,
I inform to U that These day you Implement New rule LPG Refill booking By SMS It Is Totally Funny.
I am Refill Booking on !4/1/2012 My booking No. is 203100,cash memo 6391 generated but till date i am not getting calender but my booking is
Canceled informed SMS by You.
Thanks

Indane Gas Cylinder — NOT RECEIVED TILL DATE

Respected Sir,

I am a Consumer of Room Gas Agency in Trans Yumuna Delhi east, & my Consumer NO. 14556, I am booking a Gas Cylinder for Rifiling on 29th November through 1260 & my booking No. is 3, but till date I have not received my Cylinder, also I am told Area Manager 3-4 times for delivery the Cylinder, but nothing to reply, Every time the Gas Agcncy supply too much late almost 20-25 days after so many call. Why always happen this problem ?

i have booked for gas refill at 9th march. till i did not received the cylinder and whenever i tried to contact Rashmi gas agency office all telephone nos are not available. Last refilled I received at Jan 15th but delivery boy entered the passbook 2nd jan. Very poor in distribution.

H V Baseshankar, Consumer No.000012
Date: 22nd May 2014

Kindly refer my letter dt 21/04/2014 regarding removal of "Suspended" status of above referred consumer no. It is very much regretted that till the date you have not informed me regarding activation of the subject connection, neither on my mobile no. nor on my e-mail address. I had already submitted all required documents alongwith the above referred letter. You are requested to kindly do the needful immediately and inform me accordingly.

Also, I have booked refill on 16/05/2014, and waiting no. for that is 115 given by you, till the date you have not supplied the refilled cylinder. Kindly supply the refilled cylinder immediately.

thanking you,

Indane Gas — delay in distribution

i am sindhu.c consumer no:13177, under Vasudha gas agency, Kuttippuram.Kerala.i booked on july 11th and after 40 days i started going and enquiring and still(28/8/08) i have not received cylinder.this is their usual practise.i am working as asst.Professor in engg college. I have to take one leave every month constantly persuading the distributors to get the cylinder replacement.i request you to look into the matter and take some action so that the difficulty can be avoided.

Dear Sir, I have a gas connection bearing no.17844 & it was in Alaka. They have transferred the connection to Global without inform me. My residence is neary by of Alaka godown. Request you to plese instruct Alaka to supply the
LPG gast tome and not transer the same to Global.

Thanks & Regards
B. Nayak
Baramunda
Bhubaneswar
[protected]

lindane — non supplying of l;Gas Cylinder

I, Consumer No RIS 5142, a custemer of Royal Indane Gas Agency , Pathanamthitta booked a refill on 23 Dec 2010, my sinciere request more than 10 times the company( Royal Indane Gas Agency) not supplied the clylender so far. I facing hardship due to shortage of LPG Gas

KG Mathew

Indane Gas — misbehave to customers

sir,
this is ur kind information that I am the customer vide number 18916 from the dealer at Sahid Park, Balasore last 19th April, I had gone to booked the gas.That time Mr Bubu wasthe authority to booked the gas.But he misbehaved and used slang language to me.So kindly take care this matter.I[censored] will not take any action otherwise I will go for the help of consumer court.I am waiting for ur possitive response.
Thanking U
yours Faithfully
Basanta Kumar Kar
Balasore,
Orissa
[protected]

When customer service smells rotten and attitude towards consumers turns hostile, it won't be long before a company and its brand get destoryed by its bad reputation.

Indane Gas is celebrated company that India has every reason to be proud of but the agencies / gas dealers who supply gas cylinders and are in direct contact with consumers are spoiling the reputation of Indane Gas in a very bad way. I live in Cochin with my family and have always had bad experiences with Ajoy Gas (our authorized gas agency). Either the cylinders will be delayed or the staff will be obnoxious in behaviour. I have often forgiven and forgotten many issues, simply thinking that the staff may be under a lot of pressure.

In an effort to improve customer service, Ajoy Gas and many others have recently opted for the Phone Booking facility. This service has further created a huge mountain of problems. I had booked my second cylinder successfully through Phone Banking and even got a number confirming my booking. Even after 15 days i did not receive my cylinder so i called up the Ajoy Gas to enquire the status.

The indecent lady who answered my call barked "What is your number?" I replied to the same. But she said, "Hey Mister, first book the gas and then enquire." I didn't like her tone of speec. Nevertheless, i said i had booked through Phone Banking 3 weeks back. Then suddenly she said that she has not received any intimation so there will be no gas for me.

I am really sorry to say that this lady spoke in a very indecent manner which my civility does not allow me to reproduce here. The problem was that she had not received the intimation. I had booked once so the computer did not allow me to book again. Instead o[censored]nderstanding my anxiety, that lady plainly stated "NO GAS FOR YOU".

I assume that Indane Gas is supplying these agencies or is it that the staff of Ajoy Gas are supplying gas from their own gas well at home !!! This is not the way staff should speak to customers. She may be speaking thus to her husband at home but she cannot expect the common man to be a shameless fool like her family.

I have only one request to Indane Gas:

1. Pls give some soft skill training to the staff deployed at your gas dealer
2. If that is not possible, pls select good dealers who are empowered by decent, cultured and educated staff.

As consumers, we are ready to excuse a little delay here and there but such cheap behaviour from employees is not what we expect from a company od such high stature.

Request the authorities to please take up the issue at the earliest.

indane gas(gurunanak gas)ambala city — no delivery of gas

my name is r.k. jain i book a gas on 17.6 .11. till today i have nor recieved gas cylender. i suffer a lot. i make many phone calls, but no proper answer. so pls help....my gas no. is 5574.

I have got a Termination Voucher for transfer of my Indane Gas connection from Hyderabad to Jalpaiguri, West Bengal. The TV has been issued on 10/08/2012. I submitted the TV to the new Indane Gas Dealer in Jalpaiguri, West Bengal (M/s. Teesta Gas Services, Jalpaiguri, West Bengal) during the last week of September, 2012. The new dealer after searching the net intimated that my old dealer (M/s. Manikanta Gas Services, Hyderabad) has not uploaded the Termination data about my case in the net and without confirmation from the net the new dealer would not be able to provide me connection against the TV issued. My Consumer No. is 15887 of M/s. Manikanta Gas Agency, Kapra, Hyderabad. If any one helps me, particularly Indian Oil corporation to ask M/s. Manikanta Gas Service to upload the TV data in the net quickly so that I can get the connection. I am a senior citizen and a heart patient and one knows fully well as how difficult is life without gas.

Hi Sanil,
The incident should not have happened to you. OK, dear there is no point in putting petrol less than a litre or Rs.50 for any vehicle. I understand you were short of money. You could have used polite words to get your work done. When other customers see you filling for Rs.20 (they don't know about your problem) then they will also demand Rs.20 petrol. This will lead to lot many problems for a petrol sellers. You should understand this. May be in future you yourself will demand Rs.20 petrol giving a 1000 rupee note. The note should be inspected. Balance amount 980 is to be given. You will return one of the 100 rupee notes and give me another one...To serve you better as a customer you should also cooperate. All the best

Indane Gas — Non supply of Gas Cylinder even after 28 days of booking

Sir/Madam,

I am a customer of LPG with M/s Yadu Gas Services, Ghaziabad with Consumer Number :33450.
I had booked for refilling of LPG cylinder on 23/12/2007. I was told that refilling may take 4-5 days. But even after laps of about a month I have not received the cylinder. During last one week I have made a numerous calls at [protected] for reminder. Every time I am told that delivery would be made by evening or so....
but no effect so far. Today the concerned person it not even picking up the phone.
Moreover this agency has not provided the book on which date of booking and delivery of cylinder is marked with sign. On asking about this they only gave me the tel numbers on which booking can be made.
I am not sure when will i get the cylinder.
I am not sure what can be done to set these black-marketer right in this country..................

Indane Gas — gas cylinder not delivered after 12 days of booking

We have booked gas ( agency : Navratna Enterprises, MG Rd)by phone & today is 12th day, its still not delivered.Our consumer no is:17326
sv no is 063789, my add is :1.38.1559 Indiranagar, Secunderabad.Kindly do the needful at the earliest

Indane Cooking Gas — booking not registered

I've booked one cyllinder of coocking gas on09/05/2009 over telephone no 1260 with serial no 02, but till 28/05/2009 the gas did not reached my address &on inquiry at distributor's office I came to know that there was no record of booking through 1260. again they have booked the gas with same serial no 02, which also did not reach the destinationtill date.
My contention is what is the dependability on 24 hrs bookin system.& when gas cyllinders are deliverred with in 10 days at present why my booking has not served with priority taking the booking date as 09/05/2009.& who will be responsible for my inconvenience?

Indane Gas — gas cylinder not supplied since 12 days of booking.

I am a consumer of INDANE since last 22 years. Presently I am having my consumer No.13736 with NEEL GAS, Rampur Chowk, Narbada Road, Jabalpur. I have booked for a gas cylinder on 18/09/09 and reminded the dealer over phone/mobile for 09 times. They assured for delivery on next day. The cylinder is not delivered ason 29/09/09 by 10.0a.m.

Due to the false assurances non-of my family member can moved out of the house even to see & perform puja during Dussera festival which is disgusting! On earlier occassion also I lodged a complaint with IOC, Mumbai which seems to be redressed without any valid reasons. The IOC should look into the matter and see the reason of deficencies in service by the dealer. No body should be allowed to play joke in an irresponsible manner may it be the dealer or INDANE.

Sincerely,
B.P.Rath, [protected]

Sir/Madam,

I am a customer of Indane LPG with M/s Vaishnawi Gas Agency, Dhurwa, Ranchi, Jharkhand with Consumer Number :VI 07710. I had booked for refilling of LPG cylinder on 20/10/2009. I was told that refilling may take 4-5 days. But even after laps of about 20 days, I have not received the cylinder.
I am not sure when will i get the cylinder.
I am not sure what can be done to set these black-marketer right in this country
Pse. take necessary steps in this regard.
Thanking You

Shyam Babu
([protected])
Address:
Quarter No.: DT-1117
Dhurwa (Dam Side)
Ranchi (Jharkhand)

Indane Gas — Did not provide Gas after 12 days of Booking

Dear Sir/ Madam,

My customer No. is 00155676 and address is B-326 Lajpat Nagar, Sahibabad, Ghaziabad Uttar Pradesh Pin 201005.

Following problems at United Gas Company Sec 4 Rajendra Nagar Sahibabad Ghaziabad Uttar Pradesh Pin 201005.

Problem we faced this time is

We did not get the filled cylinder after booking of 12 days and they asked to come after 15 days. Since this delivery gets delay by more then 10 days, we will again face the problem as they do not accept the next booking before 21 days of booking. Ours is a big family two brothers family and parents. Please let us know how and where I can complaint.

Thank you!

Hi,
I booked gas on April 1 2010 from CITIZEN GAS ENTERPRISES, J- 26 MINI MRKT, ALAKNANDA, NEW DELHI. Customer Number - 11371. I repeatedly followed on the delivery of the gas and made several request to do the the same however the concerned people are not at all cooperating also they are not providing the booking number so that we can lodged a complaint. It is almost 15 days over the booking has been made. This is extremely unacceptable.

MY CUSTOMER ID iS 12120 BUT BUT PAST 12 DAYS I AM TRYING TO BOOK A CYLINDER ON PHONE BUT NO BODY IS LIFTING THE PHONE AND MOST OF THE TIME FULL DAY THE PHONE IS ENGAGE.

Indane Cooking Gas — Not supplying the cylinder after booking

My consumer no. is 3428-G. And name is subey singh. I live in sector - 17A, house no.641. I have booked a cyclinder on 23rd december 2011. But till now I have not received my cylinder from Mata Sheetla Gas Agency, Opp. Sector- 14 gurgaon. Either they will not pickup the phone or if they will pickup. they will give a whole lot of excuses. and everytime they do the same thing. I am totally fed up with these things. there is nothing where we can complaint against these people.they just make the people fool. there is 1 lady sitting on the counter if she will pickup the phone she will give only excuses, nothing else. now it's almost 20 days that I didn't get the cyclinder. then if i will book the cyclinder they will say that they will book it after 21 days. If in 2 months i will get only 1 cyclinder how will I manage. They say that there is no supply from company side. When company cannot deliever the cyclinder why they are giving new connections to people. just to make people fool. are we . why don't you take any action against these people. or they will just make the people life miserable like this only.

Respected,
Sir/Madam,
My gas booking date 11-04-12 but gas cylinder not deliver when i call her date 26-04-12 then she told me i will deliver gas tomorrow[protected] but gas not deliver.every consumer of this agency faced these type of problems.
My name - Ajit Kumar Singh
consumer No. 11909

indian oil/ lpg gas — Late and less weighted Delivery of Cylinders

I am Resident of Lucknow U.P. of Jankipuram Area, I am consumer of Indian Oil Corporation. My consumer No. is 19847. My problem is that my Gas Agency M/s Domestic Gas Service delivers 5 to 7 days after the booking mostly the cylenders are containing Less that 30 Kg. weight sometimes it is as low as 26Kg. My Phone No.[protected]

Please refer the complain below so far I have not received the gas cylinder. Is There any way to know the Status tru RTI

Dear Sir,
Is the online lpg booking works?
I have booked lpg gas cylinder online per details below
Consumer No. : AB-19027
Booking No. (Call Center) : 114
Date :[protected]
my second cylinder is about to finish Could you please look in to and arrange the Gas ASAP.
This is not first time I have booked earlier also but ultimately I had to go to ASHU GAS SERVICES to book it again. at the ASHU GAS SERVICES there are three phone no given on the slip[protected],[protected] but they never pick up the phone. it is very frustrating every time we have to go to the Rajouri garden booking office to book the LPG Cylinder. Could you please help.

Thanks & Regards
Ranjeet Singh Rana

Indian Oil Domestic Gas — late delivery

TO WHOM SO EVER IT MAY CONCERN

Dear Sir,

i,AMINU ,PARUTHIKKUNAN HOUSE ,KOZHICHENA ,VALAKOLAM,676508 COUSTOMER NO;4293
HAD BOOKED THE GAS CYLINDER 3 MONTH AGO REF NO;7413 IN MEGHA INDANE SERVICE
KOTTAKKAL ,MALAPPURAM DIST,KERALA,WE GOT LAST CYLINDER FILLED ON 29-3-11 AND TODAY IS 5-07-11,THIS PROBLEM IS ONLY FOR THOSE WHO ARE AT THE BOTTOM OF THE PYRAMID AND MEGHA DISTRIBUTORS ARE DOING BLACK MARKETING OF GAS AND HERE IN THIS AREA MANY HOTELS ARE USING DOMESTIC GAS


ON BEHALF OF AMINU, RASHADMOIDEEN-[protected]

Respected sir,
I am resident of Sarita Vihar, Near Appollo Hospital, New Delhi - 110025 lay down the following few lines for your information and an early action,
That sir, the distributors of Indian Oil Corporation and Hindustan Petroleum in this area are supplied the cylinders to sub dealers (shop keepers who are selling gas in retail rate) as and when they receiving stocks. The sub dealers breaking the seals and removing gases 4 to 5 kgs from each cylinder and then they supplied to the homes.
In this are more than hundred of shops (in some shops/houses they are keeping 10 to 25 cylinders for this purpose) for filling the gas from domestic cylinder to small gas cylinder with a capacity of 3 to 4 kgs and into industrial cylinders for a rate of RS. 80 to 85 per kg to poor labours i.e., one domestic cylinder with the capacity of 14 kg is being retailed by Rs. 1, 120 to 1, 190/-
It is therefore, you are requested to look into the matter and take necessary action to stop the foul play.

With regards,

Refile booked on[protected] thru net.Not delivered till[protected].When approached ditributor rajeshgas