Indian Oil Corporation [IOC] Complaints & Reviews

As a consumer of domestic LPG Indane gas of Teesta Gas service, Jalpaiguri having consumer no.8733, I have done my booking for gas on 5th April'10 through call centre & subsequently confirmed my booking from gas supply agency. Till today(20th April'10), I did not get my gas cylinder delivery and I am following it up with the gas agency since last four days and every time it is told that it would be delivered today. In this way I have waited since last five days. And if it is delayed in delivery then I would not be eligible for further booking for next eighteen days as they usually do. Moreover, it is also very difficult to make a telephone call to gas agency's office as it sounds always busy from morning to evening. So, I expect the immediate intervention of one of the accountable officers in this regard from such a esteemed organization to resolve my complaint at the earliest.

Sir
We are employees of Kendriya Vidyalaya Sidhi (M.P.). we have taken Indane Gas connection fiver year before but never we got the gas smoothly. the agency is located at 30 Km away in Churhat. At present the agency owner is missing for last one year. In this condition we are facing a lot of problems every day. for cooking the food we are using Bhart Gas arranged by our friends anyway. Now I am transfered from K V Sidhi to K V Rewa but I do not know how the documents can be transfered without agency owener. We have also got the information that agency ceased due to some reason.
Therefore once again I request you for giving the information regarding the transfer of gas from Churhat Sidhi to Rewa.Also tell us under this condition what are the other alternatives by which gas connection can be transfer

Due to distance/delivery problems of Distributor : Vindhyabasini Gas Service of Mirzapur had taken over my SV and issued a TV asking me to submit it to Padmashree Gas Service of Ganeshgunj, Mirzapur. I approached with all documents as well as said TV for submission to Padmashree Gas Service but they did not receive any instead said that after the verification of residence it would be done. One Mr.Dinesh Chowraqsia visited my house at Vill: Bandhawa Mahabir, Vindhyachal and checked all my documents etc and advised to submit its copies. I accordingly had to sent authenticated copies of documents by registered post on 03/04/2010 as they declined to receive by hand. It is ridiculous to be harassed of an existing consumer of same city/area by your said distributor. This harassment and inaction in the name of verification of residence of an existing consumer is most unexpected. May I request you to look into the misbehavior and inaction of Padmashree Gas Service, Mirzapur so as to stop repeatation to other consumers. Please confirm action.

I am a consumer of Indane Gas with M/s Shalimar Gas with Regn No. SG-380 at Shalimar Bagh Delhi. It has been my experience that this agency always supplies the gas cyclinders very late for which it has been booked many times. Presently, I have booked the gas on the systems on 08/04/2010 but it has not been delivered to me till 1945 Hrs on19.04.2010. I think, though the Indane has introduced the new system but there seems to be no checks on the agencies and no action is being on the agencies. In the recent past the same agency was initiated some action but it has again been restored. Can any agency take remedial action against the agency?

I live in noida .Somtimes I go to patparganj to my uncle and get petrol from M/s Kapur Auto Service Station (Indian Iol petrol Pump), Patparganj socity, Delhi-110092.
They never have normal petrol .they always insist you to buy xtra premium. Today on 18th april 2010 i asked
them to fill for 200 Rs the other person started diverting me buy asking unnecesary questions about pin of my
debit card etc and the person filling petrol started filling from 100 rs .Due to my alertness i warned him and
took the petrol for 200Rs but this way they cheat everybody. And people keep complaining.but i guess
nothing is happining with this complaints.because i can see so many complaint for the last two years and
they r doing the same thing till today.
this way they must be cheating so many customers daily and dont get caught.
i request the government to take serious action against this petrol pump.

Dear Sir,

I am a consumer of Indane having consumer no. 41251 and my LPG connection was with M/s Fancy Cook, 3/1, Sadhan Hari Mukherjee Road, James Long Sarani, Kolkata (code of the distributor - 140407). suddenly the distributor stop functioning and it has been informed by a list pasted on the door of the above mentioned distributor that my connection has been transferred to either M/s Flame Craft, New Alipore, Kolkata or M/s Gas & Gadget, Manton Super Market, Behala, Kolakta. upon enquiry it has been observed that my LPG connection have not been submitted to either of the distributors. It caused me tremendous anxity for one week.

Sir, as LPG is the essential commodity for livlyhood of a family, I request you to kindly advise me the name of the distributor where my LPG connection have been shifted at the earliest.

Waiting for an fruitful reply from your end.

Thanking you.

Subhendu Kumar Das
Consumer No. 41251
240 & 241, S.N.Roy Road,
"Satyam Building", 4th Floor
Kolkata - 700038

I HAVE A CONSUMER NO -30116 TO SWAGAT GAS AGENCY R/O 59/8
RAMBAGH ROAD JANSATH ROAD MUZAFFARNAGAR. OUR BOKKING OF ABOVE CONSUMER NO DATED 8-4.2010 BUT TILL DATE THEY HAVE NOT DELEIVERED THE GAS .EVERY TIME WE HAVE TO GO FOR REMIENDER.

TODAY WHEN WE CALL THE AGENCY FOR SUPPLYING THE GAS AND
THEY HAVE NOT PICKUP THE TELEPHONE NO.[protected]. & MOBILE NO.[protected] AFTER THAT HE SWTICHOFF HIS MOBILE.
PLEASE LOOK IN TO THE MATTER AND TAKE TO NECESSARY ACTION AND INTIMATE TO ME.



RAJEEV KUMAR GARG
159, SRI HARI VARANDAVAN CITY
NEAR S.D. ENGG. COLLEGE
JANSATH ROAD
MUZAFFRANAGAR
251001
MOB. NO. [protected]

Filled petrol worth Rs 1000/- which is about 18.22 litres but got cheated for about 6 litres as the tank which fills to the particular point in other petrol pumps when i fill the same amount did not do so..There was a difference of at least 6 litres.

Their address is:
Hi-Tech Auto Services
No.CA-11/A,19th Main,2nd Sector,
HSR Layout,Bangalore-560102

I trust at least something will come out of this.

Dear sir,

i'm an indane gas customer having consumer no.17270.I want to transfer my connection from Haryana ("Abhinabv gas service",karnal)to Howrah.I conducted with " Sarenga inden gas" on 12.04.2010 which is nearest to may resident;But they are not ready to transfer my connection because there is no distributor'sstamp in my termination voucher(sr. no.[protected])given from karnal.

Due to my transferable type service, tomorrow i will go to mumbai and my family will stay in howrah . According to the indane gas distributor (sarenga) it is not possible to transfer gas connection without my signature.

Under the circumstances what will I do to get gas connection.

I am a consumer of indane gas bearing consumer number D6711 from 2005 onwards. My gas agency is Sudha Indane gas agency,Attingal in Trivandrum District. I had booked for a gas cylinder in the month of February 2010 and my booking number is 777. Even after repeated requests till now the agency had not issued me one. As per my booking date the agency ought to have given me one last month itself. The staff at agency says that on 4/3/2010 they have bought the cylinder at my home. But that is not true my mother was present at home and even the neighbours had not seen any one with the cylinder.
This is the usual practise of the agency that they make great delay in issuing the cylinder. I have got only one connection and i find it very difficult to manage. Even if i'm ready to take the cylinder from the godown they do not allow me to do and tell me that they will bring it directly to my home address. I doubt they are issuing my cylinder to somebody else and taking extra money from them. Usually i take cylinders once in two months. Even then i have to wait for one more month for obtaining one.
So i humbly request the appropriate authorities to take necesary action against the agency and redress my grievance at the earliest.
Thanking you
Yours faithfully
Venu

Dear sir,
we have booked gas from tirumala gas agency located at gajuwaka visakhapatnam, these people dont lift calls even in emergency. they delivered a leaking cylinder we have logged complaint and asked them to immediately change the cylinder but they have failed to respond.since 3 days i am calling these people but
no one are taking action..dont know y these people doesnt take action even in emergency who will be resposible if anything happens wrong..kindly take action on them...

i had booked a refill on iam 26 thmarch 2010.after 6th april i had approached the gas agency of this area,MV ENTERPRISES,NM ROAD AVADI 600054.after this i contacted the staff repeatedly.a lady staff told me that i would be sent it today in such an assuring manner.this drama continued till today16-04-10.the last supply i received was on 04-03-10.iam mentally upset because of the irresponsiblity of the agency as the authority is bothered about the public.it is a regular thing here,i had sent a telegram to them today.we the public are helpless i donot understand why the supply is regulated promptly?i have to beg neighbours for managing my home for gas.iam 62 years.i am tired of the gas people's behaviour.we can see only arrogance.so i request that the agency may be adviced atleast hereafter to be honest in supply and relieve the mental agony of all.

Dear sir/madam
Myself transferred my connection from Karnal (Haryana) to Kolkata ,
and approached to M/s Roy & Dutta Enterprise located at 13,Indralok Estate, HB Town Sodepur Kolkata-700100 for new connection on 12.04.10. Distributor denied to give any connection ,excuse of shortage for regulator.
Request to confirm my connection.


Regards
AMIT BOSE
Consumer no-17433
B-18 ,School Road
PO- Sodepur
Kolkata-700110
PH[protected]
[protected]

Hello,
I would like to bring into your notice about the activities at the Indian Oil Fuel Station at Bellandur, Bangalore. I have been using this pump for my fuel needs and I am sure they use adulterated fuel. I have been listening to many people saying the same thing. But, there is no way to know. The service is extremely poor. They are not bothered about customers. They are more interested in lining their pockets. They start filling the fuel before one gets off the car and, thus, dupe us for some litres of fuel. On questioning, they deny it. I am sure there are others who feel the same, but, they feel helpless. The staff here doesn't care. They let anyone jump queues. They never wait for the customer to check the zero reading whenever there is a chance. I feel there is some corrupt activities going on here.
I am hoping something is done by Indian Oil. The quality of the staff is poor. I travel to different locations to test. I get better mileage and better service.
This is a complaint from a concerned citizen. I request immediate and strict action be taken against such fuel stations.

-- A concerned citizen.

I booked a gas on 09.04.2010.Again I asked to the Representative on13.04.2010 because on 09.04.2010 he told me that my gas will be delivered on 12.04.2010,he replied a very simple answer"your room was locked" .Which is a blame.Today I again make call,he gave me same answer.My booked no. is 3839 dated 09.04.2010.My consumer no. J 45017, agency is Agro Gas .My full address
WZ 45B1
Rattan Park,Near Ramesh Nagar metro Station
N Delhi 15
Pl look into it and ask about itW
With a ray of hope.

.

Dear Sir,


I have booked for cylinder on 3.04.2010, at jamuna gas service,Jhansi

but till date i haven't received gas cylinder, & today(16.04.2010.) when i go for

login complaint then they said that come at evening because we are not responsible for distribution,this is not ur duty,ur duty is to just write down ur complian.

Regard's
Murari Lal Gupta
Add:-159,Ganesh Madia
Jhansi.
Contact No.[protected].

To
HPGas /Bharatgas/Indanegas
Hyderabad

Dear Sir,
Sub: Petition received from rk377749 Reg:

Ours is a social welfare organization rendering service for justice to general public. We received a petition from rk377749 regarding LPG problems at Armoor.
On our preliminary enquiry,we have the following facts :
1)The letter sent by rk377749 to the gas companies, press & officials is true.
2)Vamshi (HPGas), Savera (Bharatgas),Balkonda(Indanegas) are the outlets supplying LPG domestic (14.2kg) cylinders in this area.
3)Regarding misuse in hotels, almost all hotels are using them.
4)Regarding misuse for 2kg/5kg cylinders, super markets viz Padma&Parashuram are using them.
5)Regarding misuse for cars/vans which is rampant, a refill cylinder is sold by
the retail outlet to car mechanics (listed below) @ Rs 400 which in turn is sold to the vehicle owner @ Rs 500-600 per refill. The names are: 1)Srinivas Mamidipally [protected] 2)Mohan Mamidipally [protected] 3)Ganga Reddy Mamidipally [protected] 4)Raju Agency [protected] 5)Vikram Mamidipally [protected] 6)Ashok Watch Co Armoor [protected] 7)Santhu Perket [protected] 8)Mohan Mamidipally [protected] 9)Iliyas Perket 10)Srinivas Reddy Perket 11)Nikhil Mamidipally 12)Omprakash Morthad [protected] 13)Shailender Kammarpally [protected] 14)Banje Shankar Kammarpally 15)Pratap Balkonda [protected] & others.
6) The company authorities of HPGas & Bharatgas have enquired &asked
their outlets for explanation. The explanation given is totally false & misleading.We
feel that “ NO ACCUSED IS GUILTY UNLESS PROVEN.” Hence a thorough & impartial secret enquiry is needed.
7) We do not have to inform you that the Essential Commidities Act 1955
Section 6-A & Section 7 be utilized to punish the offenders & do justice to the
commom citizen.
8)Our earnest request to you is to utilize the help of the elected members/political parties/ government officials viz civil supplies, police, RTA, vigilance & press in this regard.
We hope & pray that sincere & timely action will be taken.
Copies to:

I would like to register a complaint about Shirdi Sai Ltd.,Indance LPG Gas dealer at Domlur,Bangalore. The dealer has about 4 landlines which are all very difficult to call since they are almost always engaged or they do not get any response. Hence booking an LPG sylinder is a harrowing experience for any customer of theirs. When I called the manager Shibu,to tell him about this,he was also very indifferent to my complaint.

Rashmi Gas Agency(indane gas) has two telephone Nos[protected] & 8594867
whenever a call is made to above Number, telephone is not picked.

today on 17 April 2010, I called the above No. & was asked consumer No. which I gave over phone & the phone was disconnected at 10.23 AM. I again called the repeated my consumer No. but no waiting No. was given to me. Again 3rd time I had to call and reply was that my request is noted. I wanted waiting No. & then I was told that last cylinder delivered to me was on 21st March & hence it cannot be booked before one month.

Now a days the gas agency is taking 8-10 days to deliver gas after booking. This means that you have wait for 40 days from the date of last booking.

THIS WAITING PERIOD FROM LAST BOOKING IS SELF DEFINED BY THE AGENCIES WHERE AS MINISTRY HAS CLARIFED THERE IS NO SHORTAGE OF LPG

My connection no is N 14243 at National Gas Agencies, Balsamand Road, Hisar
I have booked reffiling of gas cylender for home dilivery on 2nd April 2010, Booking No. is 257.
I call many times for home dilivery but everytime they says your booking is not for home dilivery.
so please ensure the reffiling gas cylinder at my home, (Sanjeev Chaudhary, Main Bazar, Near PNB bank, Bagri Chowk, Hisar.)
and pleas tell me is there any seprate form or seprate gas refill booking procedure.
Thanks
Sanjeev
Sanjeev Chaudhary
Main Bazar,
Near PNB bank,
Bagri Chowk, Hisar.