Indian Oil Corporation [IOC] Complaints & Reviews

Indane Domestic Gas — demand of extra money by delivery man

the deivery men of indane gas service demands around rupees five to six for delivering a cylinder..its of no use to file a complain with the local indane office..pls help to stop these malpractices by delivery mens

Please register your complaint with name of the persons working at the petrol pump at
http://webapp.indianoil.co.in/paribhavam/?toMktgIS=3
The name of the manager is Mr.Rajender who is the kingpin. Let the drive against corruption initiate. The channel is effective and you can also followup with the complaint number generated.

With due respect i would like to say that i am a consumer of Indane having cons.no.10531 & my LPG connection was with Fancy Cook, 3/1 s.h.m.Road
james long sarani Kolkata. Code of Distributor 140407 suddenly the Distributor stop functioning of the above mentioned Distributor that my connection has been transferred to M/S Gas & gadget, Manton Super Market, Behala Kolkata.Upon enquiry it has been observed that my LPG Connection have not been submitted to either of the Distributor.

Sir I request you to kindly advise me the name of distributor where my LPG connection have been shifted at the earliest.

Waiting for an fruitful reply frome your end.

Regards
Nabin Kumar Jha

indanegas — non supply of cooking gas

Dear Sir,

Our Gas Agency is Malliyakkal Gas Agency, Thalikulam Kerala their delivery is very poor in this area. They take a long period for delivery after booking when we compare with other agencies in Thrissur. Now We booked on 14/08/2008, still they have not delivered. Now when we enquired our neighbours they said they got gas only after 69 days. It seems very difficult for office going ladies to prepare food in the morning.

Sd/-
RemaSajeev

I am booked the gas cylender on 09.02.2009 at GNS at AC Guards. Booking No.2270 and im not recieved cylender on till today on 28.02.2009

Ph: [protected]

Madam,
I do not know the price of petrol in Bangalore. But, I do know what a shrewd customer at petrol pump should do. Please get down from the car first. Make sure that your amount is (say Rs.1000) set by operator. As soon as the nozzle is lifted meter shows 00000 zeroes. Once the delivery starts readings will start changing. The delivery will stop exactly at Rs.1000. If it is 999.99 or 1000.01 it is wrong which means Rs.1000 is not set first.
It is very very very difficult stop manually that to exactly at Rs.1000. Never ever go by your fuel indicator. Petrol pump meter is for the customers like you to watch. In case, your tank gets filled before reaching Rs.1000 say at Rs.800, the operator can feel from the nozzle(from the sensor)and he stops the delivery. If that sensor is not working through torch light only he can fill up your tank.
He keeps the nozzle back in position. Even now the reading will show your filling qty only.
If you have any problem talk to the dealer first. Not satisfied, take down the number of the IOC sales officer from petrol pump itself (displayed normally) and call him for your grievance.

What happened to Aruna also happened to me at the same petrol bunkl. They are the . They cheat us directly despite watching at the meeter. They do it at the time of signing on the card reciept.

There are so many complaints like this on short filling at petrol bunks. But no action by the government. This is India. subkuch Chaltha hai

Their address is :
Hi-Tech Auto Services
(beside Purva Vantage Apartment) No.CA-11/A, 19th Main, 2nd Sector,
HSR Layout, Bangalore-560102

Today at 11:15 AM I went to Hi-Tech Auto Services petrol pump to buy petrol for my car. I usually go there since it is close to my house. I asked the vendor to fill petrol worth Rs.1000 and gave my credit card to the cashier. As I was watching the meter running on the machine, the cashier was back with my card and copy to be signed. For a moment I took my eyes off the meter and proceeded to sign the receipt when the vendor operating the machine pressed a button on the console. My wife sitting next to me caught him doing it and noticed that the meter which was showing Rs. 832 was suddenly showing Rs. 1000. She brought it to my notice and I got down to talk to the staff asking for clarification. The vendor apologized and fed Rs. 168 on the machine and started filling the petrol. I immediately went to the proprietor who came out with me and asked the vendor for an explanation. Instead of appearing to be scared, all the staff was pretty cool about it while the proprietor was scolding them. He apologized to me but added that it was partly my fault that I was not paying attention to the meter. He said that they had fired 3 boys in the last month for attempting similar acts. I demanded that this guy be fired too, to which he agreed. Since we were in a hurry to get somewhere, we decided to leave it at that and left the place. The proprietor and everyone in the staff did not appear to take the incident seriously despite being caught red-handed which gave me an impression that the entire petrol bunk staff is hand in glove with this scam. I have decided never to go to this petrol pump ever again and urge everyone else reading this to do the same.

This is my earnest appeal to everyone who does not opt for filling the full tank, to be very careful and if possible get off the car(do ensure your valuables are locked) to monitor if the process is being correctly carried out.

Indian Oil — reading of vending machine not visible

Dear Sir /Madam,

The gas station(10/C Govt Indl Estate, Ganesh Ngr Charkop, kandivali west, Mumbai - 400067) provide petrol with a machine on which the reading of the amount and quantity is not visible,as the glass on the vending machine is faulty,which sometimes leads to the arguments between the staff and the customers.Please see that the above mentioned fault is corrected immediately to avoid discomfort to the customers and any future untoward incident.

Much Thanks in Advance.

The transfer of your connection can be attended at the gas agency, only when you sign the Subscription Voucher in person at the office. However, in case you have to leave the city, you can request the dealer to attend the transfer urgently without waiting for the confirmation by post. The urgent alternative to confirmation by post is the confirmation via internet, which can be done to confirm that you transfer documents are genuine and once that is done the dealer should not have any problems in attending the transfer and issuing agas to you.
However, many of the dealers in smaller cities prefer the longer process as they dont have enough information about the internet confirmation. But you can give it a try.
Another thing that you can do is calling the sales officer for the area for assistance and explain your situation to him. The number of the sales officer is mentioned on the mandatory board, which must be on display at the gas agency.

Indian Oil Corporation Ltd — Delivery of gas cylinder

1) Consumer no:- HE3030
2) Distributor code :[protected]
Mobile nos :- [protected],[protected], [protected]

My complain :- Not given delevery in time at door, simply i am telling to you gas agencies only given in 2010 only two cylinder. so that you can thinck & take necessary action

Indian Oil Corporation Ltd — Regarding Non Delivery of Gas Cylinder

I have booked Gas Cylinder on[protected] vide my Connection No.PGW-68404 in the name of Gurmail Singh and told me to deliver the same with in two or three days.But till date i.e.[protected] the Gas Cylinder not deliver to me inspite repeat reminder on phone every day.No reason told behind non deliver of gas cylinder.

Yes this Tirumala GAS SERVICE provide worst service why indian oil corp. Ltd people not taking action, I think the IOCL officials also involving currupion with Tirumal GAS SERVICE

Sir..I require gas cylinder urgently..consumer number..[protected]..E-24... Panchavati town ship.. Akkireddypalem post.. Visakhapatnam Andhra Pradesh.

Please send or deliver gas cylinder.. immediately..most urgent sir .. Customer ID number...[protected]...K.S.Sasikumar...and M.Kumaresan Retired SDE of BSNL..father of the consumer..from E-24.. Panchavati town ship., Akkireddypalem post... Vishakhapatnam..AP state..sir..my contact number..[protected]...My email id.. [protected]@gmail.com

Sir..my contact number. Correct number is..[protected]..

Dear Vishal,
I have some inputs for you whenever you are filling your vehicle. Tell the amount/Qty. See that the amount/Qty is set by the operator. Say your amount amount is Rs.500. It should be set first. As soon as the nozzle is lifted the reading is 0000. The reading will start to change as soon as the delivery starts. The delivery will be stopped at 500. Say if it is 499.99 or 500.01 you can clearly say the operator has not set the amount/qty you wanted to fill. It is almost (manually) impossible to stop exactly at your figure, say Rs 500 or 5.85 liters. You have to watch the initial 0000 and the closing meter reading. Regarding bad services, I would say the dealer has to show personal interest in pump activities. The truth is now-a-days getting boys for petrol pump work is very difficult as no one from cities/towns like this job. Boys have to brought from villages. Their attitude change is a huge task.

Regarding the adulteration complaint pl. read my other comments

You can check the quality of the petrol by yourself at the petrol station. Ask them to show the density of the petrol and also check the density from your fuel tank. If there is no relation at all then you have to blame someone( or yourself) else and not the petrol pump you are mentioning. There is nothing wrong in finding out truth but without sufficient knowledge please do not jump into conclusions.

LPG cylinder refill from Anushka at Nerul — Non delivery of cylinder

I had booked the cylinder on the 17th of October 2008 under consumber ID 10799 but till date (27th October 2008)the delivery has not happened.I have been following up with the agency on a daily basis but the response is today I would get.Nothing is happening and to get the phone number is also difficult as there is either no response or line busy.This not the way consumers are supposed to be treated.Request help.

IOC/LPG — DELAY IN DELIVERY

I have booked my refill on 4th Nov.08 and till date I have not received my refill. Response is also poor and arrogant.

M/s Balaji Agencies,
Ambattur,
Chennai

Tel No.26583977/26580977
Consumer No.12348

i had booking of dated[protected] to K.V. gas service krishnanagar highway road Ahmedabad, it all most 10 days, today i had complains about that they told me change your dealer
they give always this type of answer my service no is15320

I have requested to supply LPG clinder on 8th Feb 2011 but so far I have not received.My gas Agency is ANUSKA GAS Agency at Nerul Navi Mumbai and my gas connection no is 13001.

I have obserev in the past that this agency is habitual late supplier of gas.Pl ensure that I get the LPG in time.

IOC/LPG — Delay Of Delivery

Sir,
I inform to U that These day you Implement New rule LPG Refill booking By SMS It Is Totally Funny.
I am Refill Booking on !4/1/2012 My booking No. is 203100,cash memo 6391 generated but till date i am not getting calender but my booking is
Canceled informed SMS by You.
Thanks

Indane Gas Cylinder — NOT RECEIVED TILL DATE

Respected Sir,

I am a Consumer of Room Gas Agency in Trans Yumuna Delhi east, & my Consumer NO. 14556, I am booking a Gas Cylinder for Rifiling on 29th November through 1260 & my booking No. is 3, but till date I have not received my Cylinder, also I am told Area Manager 3-4 times for delivery the Cylinder, but nothing to reply, Every time the Gas Agcncy supply too much late almost 20-25 days after so many call. Why always happen this problem ?

i have booked for gas refill at 9th march. till i did not received the cylinder and whenever i tried to contact Rashmi gas agency office all telephone nos are not available. Last refilled I received at Jan 15th but delivery boy entered the passbook 2nd jan. Very poor in distribution.

H V Baseshankar, Consumer No.000012
Date: 22nd May 2014

Kindly refer my letter dt 21/04/2014 regarding removal of "Suspended" status of above referred consumer no. It is very much regretted that till the date you have not informed me regarding activation of the subject connection, neither on my mobile no. nor on my e-mail address. I had already submitted all required documents alongwith the above referred letter. You are requested to kindly do the needful immediately and inform me accordingly.

Also, I have booked refill on 16/05/2014, and waiting no. for that is 115 given by you, till the date you have not supplied the refilled cylinder. Kindly supply the refilled cylinder immediately.

thanking you,

Indane Gas — delay in distribution

i am sindhu.c consumer no:13177, under Vasudha gas agency, Kuttippuram.Kerala.i booked on july 11th and after 40 days i started going and enquiring and still(28/8/08) i have not received cylinder.this is their usual practise.i am working as asst.Professor in engg college. I have to take one leave every month constantly persuading the distributors to get the cylinder replacement.i request you to look into the matter and take some action so that the difficulty can be avoided.

Dear Sir, I have a gas connection bearing no.17844 & it was in Alaka. They have transferred the connection to Global without inform me. My residence is neary by of Alaka godown. Request you to plese instruct Alaka to supply the
LPG gast tome and not transer the same to Global.

Thanks & Regards
B. Nayak
Baramunda
Bhubaneswar
[protected]

lindane — non supplying of l;Gas Cylinder

I, Consumer No RIS 5142, a custemer of Royal Indane Gas Agency , Pathanamthitta booked a refill on 23 Dec 2010, my sinciere request more than 10 times the company( Royal Indane Gas Agency) not supplied the clylender so far. I facing hardship due to shortage of LPG Gas

KG Mathew

Indane Gas — misbehave to customers

sir,
this is ur kind information that I am the customer vide number 18916 from the dealer at Sahid Park, Balasore last 19th April, I had gone to booked the gas.That time Mr Bubu wasthe authority to booked the gas.But he misbehaved and used slang language to me.So kindly take care this matter.I[censored] will not take any action otherwise I will go for the help of consumer court.I am waiting for ur possitive response.
Thanking U
yours Faithfully
Basanta Kumar Kar
Balasore,
Orissa
[protected]

When customer service smells rotten and attitude towards consumers turns hostile, it won't be long before a company and its brand get destoryed by its bad reputation.

Indane Gas is celebrated company that India has every reason to be proud of but the agencies / gas dealers who supply gas cylinders and are in direct contact with consumers are spoiling the reputation of Indane Gas in a very bad way. I live in Cochin with my family and have always had bad experiences with Ajoy Gas (our authorized gas agency). Either the cylinders will be delayed or the staff will be obnoxious in behaviour. I have often forgiven and forgotten many issues, simply thinking that the staff may be under a lot of pressure.

In an effort to improve customer service, Ajoy Gas and many others have recently opted for the Phone Booking facility. This service has further created a huge mountain of problems. I had booked my second cylinder successfully through Phone Banking and even got a number confirming my booking. Even after 15 days i did not receive my cylinder so i called up the Ajoy Gas to enquire the status.

The indecent lady who answered my call barked "What is your number?" I replied to the same. But she said, "Hey Mister, first book the gas and then enquire." I didn't like her tone of speec. Nevertheless, i said i had booked through Phone Banking 3 weeks back. Then suddenly she said that she has not received any intimation so there will be no gas for me.

I am really sorry to say that this lady spoke in a very indecent manner which my civility does not allow me to reproduce here. The problem was that she had not received the intimation. I had booked once so the computer did not allow me to book again. Instead o[censored]nderstanding my anxiety, that lady plainly stated "NO GAS FOR YOU".

I assume that Indane Gas is supplying these agencies or is it that the staff of Ajoy Gas are supplying gas from their own gas well at home !!! This is not the way staff should speak to customers. She may be speaking thus to her husband at home but she cannot expect the common man to be a shameless fool like her family.

I have only one request to Indane Gas:

1. Pls give some soft skill training to the staff deployed at your gas dealer
2. If that is not possible, pls select good dealers who are empowered by decent, cultured and educated staff.

As consumers, we are ready to excuse a little delay here and there but such cheap behaviour from employees is not what we expect from a company od such high stature.

Request the authorities to please take up the issue at the earliest.