Indian Oil Corporation [IOC] Complaints & Reviews

Indane Gas Cylinders — DELAY OF CYLINDER DELIVERY AND IRRESPONSIBLE RESPONSE TOWARDS THE CUSTOMER

Sir,

I am the consumer of Indane Gas bearing consumer No.: 27126the supply of refill of cylinder through MADHU GAS AGENCY, SHANTINAGAR, BENGALURU. I have a practice to book for the refil of cylinder with dealer direclty over the phone. After many telephonic attempts it says the number dosenot exist i personally go and book but even after 4-5 visits the cylinder is not delivered its real troublesome for me to keep travelling so far so many times. I requested to accept booking on phone but again when i try to book through telephone its same no change . the clerks have a bad attitude towards customers. The management is corrupt. On advice of one of our well wisher I start the booking for the refill of cylinder through computerised Toll Free No. 1260 of Indane Gas. I suprised to note that the delivery of refill of cylinder were become more late in comparision with direct booking with dealer. I stongly condempt the attitude and request the higher authorities to take the complaint against the system and practice of the dealer. Further i request to acknowledge my complaint and rectify earliest possible. My present booking No. 295 Dated: 19-05-08, personally through dealer. I Hope to get the delivery of refill of cylinder immediately.

GURU GAS COMPANY — LATE DELIVERY OF GAS CYLINDER

DELIVRY WAS TO BE MADE WITHIN 15 DAYS OF REGISTRATION , BUT DERIVERY WAS NOT MADE WITHIN THE STATED TIME , AND THE REASON ASKED FOR THE LATENESS WAS OVER DEMAD. THIS HAD LED TO SEVERL PROBLEMS.

Indane Gas — delay in delivery & accepting booking by phone

sir,there is no time for common people,they give delivery to a person whom they know or if they took cylinder twice in a day by giving more mony than the origial price,they took almost 31-35 days to deliver the cylinder.when some one book the riffile by mobile ,the actually booking made after
5 days.sir i just want to say if they deliver riffile in time by giving equal impotance.....

so, please take some necessary step so that we get relife as soon as.
thanking you for taking the complaine.
have a great future for indian gas........................

Indane Gas Cylinders — PROBLEM IN GAS CYLINDER BOOKING

I have indane gas connection with GURU KRIPA Gas Agency who caters to DLF and gurgaon.This gas agency has provided with two phone nos[protected] and[protected]. But contacting these both no is a nightmare as they are always busy and if phone rings no body is picking up the phone.

we are in urgent need of the cylinders please do needful.

Regards,
Mitesh

Indane Gas — not issuing the paper

its approximately 6-8 months.....i applied for a gas connection.....he gave the connection....but regulator is old...and he don't gave us the papers of connections......so,pls do something for this problem......thanks

Every pump in India displays the name of the concerned sales officer with mobile No. You can call him over the phone and tell your complaint. Complaint register is available round the clock at any petrol pump. Get it from the manager/supervisor and write your complaint with all your contact details including mobile No. You will be contacted soon by the company sales officer or dealer. Don't forget that you are writing the complaint in a right way, what I mean is do not add cosmetics (write only what has happened ).

Dear sir,
I am from bihar and my consumer no. is 2679. 17 days before i ordered for home delivery of LPG gas. but still their is no service or any reply from the distributor side.
my distributor's code is 69131051. So please sort out this delay and do something for your consumers.
regard
Radheshyam Dubey
dist.-west champaran
bihar
pin-845455

BOOKING AND DELAY IN SUPPLY OF GAS CYLINDER.

I am a resident of 28/22 Welcome Colony, Anna Nagar Western Extn., Chennai-600 101
Tamil Nadu and my consumer #:18372. One M/S. GANESH GAS AGENCIES, Mogappair Road, Anna Nagr Western Extn., Chennai-101 and they didn’t issue a Domestic Gas Customer Card since 1998, we do not know their CODE Number and address. Their phone nos.are of 26562006 & 26562007.

For the last couple of years, I am facing problems of delay of refill gas cylinder supply. Whenever I book second cylinder, the persons who are attending calls said that they will book only 21days after receipt of last refill and then again 10 days for the receipt of cylinder after booking. So total 31 days and some times more than that. From Daily News paper we read as “you need not wait for another 21 days and more for refill gas. Could you please clarify that any rule prevailing now to book another refill only after 21 days?

I booked refill cylinder after 21 days, i.e., on 11.10.2010 but so far no reply from their end and they said it will take another couple of days to supply.

In this juncture, I request your benign office to take proper action and ensure that all your valuable customers not to face any hardships from the said agency at all times.

I would request you to transfer my connection to M/S.MARUTHI GAS AGENCIES, 1/1, Welcome colony, Anna Nagar Western Extn., Chennai- 600 101 which is adjacent to our place.

Thanking you

Yours faithfully
M.DAMODARAN
Mobile.No.[protected].

Sir,
I am a bonafide customer of Indian oil corporation gas bearing consumer no.51979 through the authorised distributor pattammal gas agency,mudichur road,west tambaram. I had booked for a cylinder on 08/02/2011. However the same has not been delivered till today instead of repeated reminder to distributor .my waiting no is 5210.It seems that for those who booked on 12/2/2011,they have got the delivery.there is also no proper response from the customer sevice and other authorities of Indian oil gas.Am sufferring without cylinder.My daily activities like cooking are disturbed to a great extent. Further, I have also make a complain to state incharge through e-mail on today.

Therfore, you may please help me in this mater.

Dear sir / madam
It is with great agony I draw your kind attention about your Gas Dealer OM GAS AGENCY at Ranjhi Jabalpur (MP).
I the undersigned is working as Non Gazetted Officer in Directorate General of Quality Assurance under Govt of India, Ministry of Defence at SQAE(A) & LPR Khamaria, Jabalpur. I have permanently transferred from Central Proof Establishment, Itarsi to SQAE(A) & LPR Khamaria, Jabalpur on 01 Oct 2011. My residential address at Jabalpur is as under:
Y Raja
H.No.2447, Amar Nager
Ambedkar Ward, Ranjhi
Jabalpur (MP) - 482005
I have placed my all Gas transfer related papers along with my ID and Address proof papers to OM GAS Agency, Ranjhi, Jabalpur on 10 Oct 2011 with hope that I will get my 02 Cylinders + regulator as soon as possible. Several visits have already made by me to OM GAS Agency, Ranjhi, Jabalpur but till date I have not received cylinders and regulator. Every time they told me that vehicle has not come yet, now December has come. On 03 Dec 2011 I have again visited OM GAS Agency, Ranjhi, Jabalpur A/N their staff told me that vehicle has not come yet, but from my some neighbours I come to known that they have distributed gas on 03 Dec 2011. I again went to OM GAS Agency, Ranjhi, Jabalpur on today (ie 05 Dec 2011) now again they are saying that when next vehicle comes we will provide you the same. Now this is totally unbearable for me because I have joined my work place on Oct 2011 along with my family and now December has come and I have not got the basic things here.
I can hardly believe that a department like yours which is reputed for its efficiency should be taking so much time in doing needful. I am quite hopeful that you will take a prompt action and oblige.

Y Raju

Sir,
I am a bonafide customer of Indian oil corporation gas bearing consumer no.9585 through the authorised distributor Rajajipuram Gas Service, Lucknow. I had on line auto booked for a re-fill cylinder on 22/02/2012. My Booking number is 261827. However the same has not been delivered till today instead of repeated reminder to distributor ., Therfore, you may please help me in this mater.

Somnath Chakraborty
[protected]

Indane LPG — Non transfer of my connection

Dear Sirs,
I was having a LPG connection with M/S Chahal Gas Service. When I contactede the agency yesterday for refill booking, I was told that my connection needs to be transferred to Mohali gas Service due to redistribution of territories. I was given a transfer voucher and was told that the new refill will be booked at the new agency.However, when I contacted Mohali Gas Services today; I was told that the computers are down and I should come after two days. They also told me that it is quite possible that the job may not be done on that day as well. When I requested the proprietor Mr Anoop Kumar to help me out, He was quite rude and told me “The computers are down from Bombay. You should have taken a full cylinder before taking transfer. These problems are being created by the company. We can’t do anything.”
Sir, I want to raise the following points:
1. I was never informed that I have to get the connection transferred. I came to know of it only when I went for refill booking.
2. Computers or server being down should not be used as an excuse to delay a genuine refill booking. We all know that the work can go on manually in this situation.
3. Even after two days, there is no concrete assurance of the work being done. Add to it the waiting period of 10 days for the refill delivery and my misery will be very clear.

You are requested to instruct either the old or the new supplier to book a refill at the earliest and ensure timely delivery. At the same time the dealer should be told to behave himself.

Thanks

Dr Piyush Gupta

Please help you
Sir my agencies is closed. please help you

gas connection from indane gas service — refusal to transfer the gas connection

Sir,

Undersigned is a registered indane gas customer from ajmer, rajasthan for several years, and have a gas connection in the name of my late father Sh.Arjandas lalwani at superbajar, near ajanta cinema, ajmer, rajasthan dealer of indane gas .Recently my oringinal gas book got lost somewhere.I lodged a formal FIR for the same and requested to transfer the connection in the name o[censored]ndersigned or alternatively issue the gas agency another gas book but i was asked to deposit a sum of Rs.2600/-, submit 2 affidavits and witnesses from my 3 sisters married outside as i have lost both my parents or alternatively take a new gas connection by depositing Rs.3000/-

Sir since I am going through financial crisis at present and it is very difficult for me to deposit such a large sum at a go.My humble submission is that since I have been using the connection for such a long time and already having gas cylinder, gas stove regulator with me issued by indane, the connection may kindly be transferred in my name .


thanking you,

yours faithfully

vinay a lalwani
1-kh-15, dhola bhata colony,
ajmer
Mob _[protected]

ITS TRUE ...IMRAN KHAN INDORE

my consumer no. BT 796 at BTPE co-operative society/ BTPS colony/ Tribeni/Bandel. Gas regualator is defective and supplied in 1994. Now, your distributor is not giving the Regulator by saying that "Supply is not availble. Whenever it comes it will be given. Now what should I do?
Syamalendu Ray, West Sekhpara Magra, Hooghly, Pin-712148.
My E-mail: syamalenduray.[protected]@gmail.com

A. K. Dutta for N. Dutta[protected]
4/1 Raja Rammohan Rd., .
Nabapally, Barasat, Kol. 700 126 March 27, 2011.

Emailed to
The Consumer Grievance Center (Emailed)
Indane Domestic Gas
2 Gariahat Rd., Kol. 700068

SUB : A leaky Gas Cylinder recently supplied by your Dealer, North End Gas Centre, Prasadpur,
11 Rail Gate, Prasadpur, Barasat, N. 24 Pgs., and the trouble that Centered around!!

REF : Domestic Consumer No. T653. : Our letter dated Feb. 7’11 on the subject item.


Dear IOL,

We are one of your long standing Customers, using your product for over the last 40 years. Unfortunately, our complaint dated Feb. 7’11 on the subject item (Supplying a leaky Gas Cylinder, extremely rude and uncivilized behavior of the deputed Technician and employee, Shri Swapan De**, of your Dealer) remained unanswered till date! In fact, our several complaints in the past also against the very same dealer, that centered around irregular supply, delivery of a Cylinder and collecting money w/o a cash memo or receipt, rude and objectionable behavior, demands, and the like by some of the Dealer’s representatives remained unresolved, and we have never heard from you in those directions in reply! Many of your other customers in the Area also lodged similar complaints against the said Dealer, w/o any response and relief from your end. What is wrong with the world famous IOL? Is a dealer dearer to the IOL than the people, IOL’s consumers?

Could it be possible, dear IOL, that you have no control at all over your Dealer/s! Or, could it be possible that taking advantage of your silence (or, indirect compliance, if I may term it that way) your Dealer, without the slightest respect for law and order, is flouting the Govt. regulations, code and norms! Otherwise,

1) How could you keep yourself so unconcerned on such a sensitive offence like that of supplying a
Leaky Cylinder through your authorized Dealer that could have caused a serious fire hazard, and possible loss to lives?
2) How could your authorized dealer ignore to pick up customers Telephone Call, especially our Emergency Calls, one after another, on February 5, afternoon, that centered around your Leaky Gas Cylinder, supplied by your authorized Dealer?
3) When there is no dearth why we, the regular and bonafied Domestic Customers, do not get our cylinder on time, while the pretty FAST FOOD DEALERS around flourish with their uninterrupted supply and brisk business?
4) During the festive times while the pretty FAST FOOD DEALERS around flourish, we, your regular
Domestic Consumers, have to suffer due to insufficient supply, as usually claimed by your dealer!
We wonder as to how the system and the set-up under our welfare Govt. keep the pretty FAST
FOOD DEALERS so active and carefree while the Domestic Consumers continue to suffer?
5) As demanded in our last letter of Feb. 7’11, are we not entitled to compensation for the loss due to a leaky Gas Cylinder that did not contain full load of Gas? You remained contemptuously silent on this point also! How do you ignore your responsibility in this direction? You collected the full price for the Cylinder without providing the full load of GAS.




6) In our last letter of Feb. 7 we enquired if your Dealer’s Mechanic, Shri Swapan De** was entitled
to a Service Charge for fixing a Leaky Cylinder, supplied by your Dealer, as demanded by him,
and for which he refused to issue any receipt, whatsoever, and finally started howling, grudging and
even threatening us! Strangely enough, you did neither answer to our query nor take any action
against this offensive attitude, nor apologized for the same! If, however, he was entitled to, then
please let us know the prescribed amount, and advise you authorized dealer to kindly collect it
against a valid receipt and oblige.
7) In our last letter of Feb. 7’11 we also requested you to kindly let us know as to how to check the
quantity of Gas in a cylinder Delivered by your Dealer. Like many of your other customers, we
have reasons to believe that many a time we are not supplied with a fully loaded Indane Gas
Cylinder!

Thanking you and expecting to hear from you in reply.

Very truly yours,

A. K. Dutta for N. Dutta.

** In my letter of Feb. 7’11 the last name of the Mechanic was mentioned as Das in place of De. I learnt later on that his name was Shri Swapan De.

Copy along w/ my letter of Feb. 7’11 to :
1) Consumer complaint
2) Jt. Sec., Ministry of P&N Gas, [protected]@arpg.nic.in
3) Dy. Sec., -do- -do-, [protected]@nic.in




.

lindane — change in connection

To,
Genaral manager,
Chennai division,
IOC.

Respected sirs,

I am Padmavathi residing at No.4, 4th cross street, lakshmipuram, Thiruninravur, Chennai - 602024. as a consumer for IOC No.22409 till now from 02.05.2002. My agency at Srinivasa gas agency - Indane distributors.

The connection which I am using right now is in my cousin's name Surendar Rao. What is the procedure to change it to my name? what is the amount I should pay for it?

lindane — Change of Name

Is there any provision for change of customer name ? May I transfer my gas in the name of my daughter?

Your comment is awaiting moderation.

Hi,
My consumer number is 12726. I am holding Indane LPG connection from last five years at Madhu Gas agency, Mayur Vihar Phase-3, Delhi. I have changed my rented accomodation in the same area & in the same society.

Now I want to change address from one flat number to another of same address & society. I have been submiting my rent agreement to Madhu gas agencu but they are not accepting saying we would also require photo ID prooof of landlord. I have been giving electricity bill as proof of house which i have taken on rent but agency members are not accepting. Could you please guide my about the process? My land lady is not willing to give her photo id proof for my gas connection. What should i do now? I would appreciate a response in this regard.
My new address is
Flat No. 33A, Pocket-1, DDA MIG Flats, Mayur Vihar Phase-3, Delhi-96

Regards,
Rajeeb Tripathy
[protected]

i also face this problem.

POOR SUPPLY FROM VAIBHAV GAS AGENCY BAVLA
SUPPLY AND SERVICE VERY POOR
I AM COSTOMER OF INDEN GAS BY VAIBHAV GAS AGENCY BAVLA, I AM BOOKING MY SYLINDER 19 DAYS AGO(9th JUNE 2010 TODAY IS 27th JUNE 2010 ) BUT NO ANSWERING FROM HIM AND SAID BY HIM THAT SUPPLY FROM COMPNY IS VERY POOR SO WE CAN'T DELEVERY BY RIGHT TIME .

FOR BETTERMENT OF CONSUMERS AND THE COMPANY, THE COMPANY SHOULD TAKE NECESSARY STEPS.



JIGNESH PUJARA, 20 GANESH SOC