Indian Oil Corporation [IOC] Complaints & Reviews

My name is SUNIL GOYAL & MY Customer No with Indane Gas (Indian Oil Corporation) is 17454.

My gas connection is registered through the distributor at Coonoor (Tamil Nadu) viz M/s Nilgiri Gas Service, Coonoor.

The said distributor books the gas only 21 days after the delivery of a cylinder is made & quotes the norms of IOC regarding this.

But the cylinder is not delivered for another 10-15 days from the date of booking.

The latest booking had been made by us on the 30th Jan 2009 but still we have not received our cylinder till date.

On enquiring with the distributor, as always, he says that there is no supply from the company.

We would like to know where does the fault lie, whether with the distributor or with the company.

How are we supposed to manage our household with only a single cylinder available for a period of 35 days.

Sir,

The followng details to be considered
IOC No 15528915
Consumer No - 7426
sv no 8262
distributor name - Shree gas & domestic appliances, itwari umrer, dist - nagpur
dist code[protected]

The above vendor is not supllying the LPG Cynder in time, minimus it will take 21 days to deliver the same. We request you to interven the above matter other wise we will be going to consumer court againt him towards non providing of lpg cylinder.

There is no proper gas supply. They said like we have book gas after 21 days only, after 21 days they said gas will come after 15 days. And they did not giving the proper answer also. Every month we facing the same problem only so much of struggled with them, so please take an immediate action on these gas agency people...

I am a Indane Gas customer with Taas Gas agency, Chromepet, chennai and my consumer number is 60820. I have booked for a refile on 23th January 2009. They committed to distribute cyliner with in 15 days. But even after 15 days, they did not distribute cyliner when I asked them they replied it will deliver with in 2 days. I called them after 2 days, they again replied that I will get cyliner next two days. After two days I called them through phone but they simply told that cylinder will be supplied next two days then immediately disconnected my call.

I asked my booking number to make complaint but they are not respond me properly.

Please take necessary action.

dear sir,
my consumer no#1295, having connection with SRI.VENKATESWARA GAS AGENCY, Yercaud road, korimedu, salem tamil nadu.
1.they dont book when we request for gas.

2.the bill date and delivery date different, after the bill made they deliver atleast 10 days later.and they make entry on blue book is the bill date not the delivery date.
3. the employees in office behave very rude and they arras if we complaint .
4, the delivery man suply the cylinder without booking if we pay some money.
at my home only my family are staying hence it is not possible to go to thew company evetry time to collect the cylinder and it is not possible to pay the auto .hence it is my humble request that this complaint may be looked into very serious and take necessary action to get the cylinder without problem.

3.

sir,
re.-gas connection no.TS24141 with M/Ssindhu enterprises.
[protected][protected][protected][protected]------
when i wanted to book gas cylinder on08/02/2009 over phone with 1260, i was told
that gas was booked on 30/01/2009 hence gas can be booked after 12/02/09.i never
booked gas on 30/01/2009.last gas booked by me was in dec.08.if someoneelse
could book gas on my no.in collusion with person having record of gas connection no.
I would like know that to whom gas cylinder was delivered against booking of 30/01/09..
I have not received any gas cylinder delivery till date.It appears that someone having
record of connection no. is misusing .pl.look into the matter to arrest the malfunctioning
depriving the actual user.
yours faithfully
g.p.jaiswal

Dear Sir/Madam,

I’m a customer of Indane Gas distributor. I am demanding Double Gas Connection since January 2008. Initially months (Jan 2008 to Oct 2008) the distributor told me there was no permission for Double connection by the Company. I have booked for double connection on 17/12/2008 (SR No SL-69A (Single to Double) [protected]). The distributor told me that you’ll be informed by phone/letter within one month. After 1.5 months when I inquired about the double gas connection they told me that now it’s not available and you’ll be informed when it’s available. After that I’ve visited to there shop several times and now they are behaving very badly.
As a customer of Indane Gas now I’m expecting some actions from you directly so that I’ll get double gas connection as early as possible to avoid the problem during refill period.

At below please refer my customer details…

NAME : RAJ BAHADUR SHARMA
Consumer No : 29568
Distributor Name : Veer Shiv Gas Services, Ganesh Choraya, Ratanada, Jodhpur (Raj.)

Subject : irregualarsupply ofgas cylender,

Dear sir/madam,
I am a customer of indian gas. My customer no.3685 with distributer of Sam Gas Agency, Tuticorin, Tamil Nadu, India. I always get delead to get my cylender by 30-40 days. I received the cylinder after 35 days of booking and I am asked to book the next cylinger after 26 days of receiving the cylinder. So I booked 29.01.2009. Till date I am not geeting. To-day I am begging with neighbour for getting cylinder and cooked food. please consider my problem...can you help me?????

thanks and please help...

abdul wahab .
palikkal house .
consumer no:164524
card serial no keso 351758

Complaint agenst : indain pooja gas agency ph[protected],[protected],[protected]
sir

i have only one gas celender . and i opt for another . since 1 year before . but they are not provided and the sl no KESO164524 WL.no 2175 4/9/08 . what i do for getting quickly ..

And also they are not providing apt service on demand . and also the charge more charges for delevary

kindly help on this ..


waiting for the replay


Abdul wahab

[protected]

Respected Sir/Mam,

We have an Indane Gas connection (2 Cylinders) bearing no:6994 at Sivakumar Gas Distributors, Punganoor at Chittor district (A.P) in the name of my mother A.Lakshmi. Now I got job in secunderabad & we resides in a Rented house at New Bowenpally, Secunderabad (A.P). We would like to transfer our connection from Punganoor to New Bowenpally, secunderabad. But My mother dont have any proof Id regarding of newly shifted area in her name. She have Proof Id of Ration Card of Punganoor only.But we only having Electricity Bill of Rented house in the name of House owner and I have Bank statements in my name and Id Proof of company (Public company).

Kindly give contact details of New bowenpally branch Indane Gas distributors and also the procedure how we transfer our connection.

Thanking you,

Yours truely,
G.Senthil Kumar
1-7-69, Khadakpura,
New Bowenpally,
Secunderabad - 500 0011.
Mail Id: [protected]@yahoo.com

I am Santosh Sadasivan serving in a private company in Ahmedabad. My parents who are senior citizens live alone in Pathanamthitta district. I share their livelihood expense living afar though mentally always connected to them in their all matters. I have come to know that they are facing much trouble due to inadequate supply of Indane Gas, for which they are connected to Royal Gas Agency, Pathanamthitta. I am not sure that what is the problem they have in supplying gas, but the supply is very irregular. We have also opted for a second cylinder which is pending since 2006. I have tried to contact them over phone number of times, but they do not pick up the phone number[protected]

I request you to intervene and do something possible.

Hello Sir,
I am one of the customer (ID-14803) of Arjun Enterprises, P-17, Wing-C, DDA Shopping Complex, Phase II, Munirka, New Delhi-110067. My complain is very serious regarding the amount supplied by the agency is nearly about 10 kg instead of 14.2 kg. From last 3 delivery I was facing the problem. I was told to the vendor with the same but he deny to do any thing and told me to complain whatever. Vendor told me we are getting this much amount from the godown.

This problem is in general but no body come forward to complain against the agency.

Sir, please take the necessary action against the agency.

Looking forward to your positive response.


Regards

Narayani Prasad Kar


--

Dear sir,

i am senthil kumar from usilampatti, maduraui, dt.tamilnadu. sir i was Registred for a refilled indane cylinder on 25.02.2009 to my gas agency(usha gas agency usilampatti) my custmer no.(15482) but not yet received the cylinder till date(07.02.09) i asked them about my registretion but there not responding my querry kindly peruse my complaint and do me this favour very soon.
thank you

New Indane LPG Connection
I am sending this Mail from mandewali(unchaypar), delhi110092. I have booked one gas connection from the local Indane Gas agency on03/12/2008, in my name. But till date i didnt get connection, . On approaching the gas agency they said it takes one month more, i had waited from past two months for new connection and i have approched another gas agency to know the new connection status on their area they told we are giving new connection whithin next of booking but our area verma gas agency(agency code 9207326) why they are taking three months to issue the new connection in metropoltin city, pl take necessary action to issue new gas connection immediately, my new connection registration code -3656

Please help me to resolve this problem. A line of confirmation is requested.

Respected sir
I applied a conection to fredom gas agency loni ghaziabad.Agency manager Mr. Sharma give me code 1378 . when open the conection, my name not found in the list of the conection. then mr. sharma give me another no. 2567, i am rounded the ur agency . and agency staff have not good behave to me, agency gun-man also bad behave . please take the action immedeately

kindly needful
manish kumar
[protected], 79

I am living in Nenmeli Village, nearby Chengalpattu, Kancheepuram District, Tamil Nadu. I am one of the customer of "NAGA GAS AGENCY" situated in Chengalpattu. My name is M.Sundaramoorthy costomer number is 7476. The gas agency is not supplying the Cylinder Gas rugularly.
They are not supplying cylinders even after the lapse of 60 days. It is said that they are selling the cylinders for commercial Tea Shops, Hotels and
Marraiage Houses illeagally. There is no supervision or inspecting in this comapany. Hence they are making lot of Malpractice. Kindly inspect, enquire, take action to ensure proper supply of Gas cylinders to the customers. Thanks.

Dear Sir,

I have booked my cylinder on 09-01-09 with Aravind Indane gas agency, Poojappura, Trivandrum. But it is not delivered till this date[protected] . Today it is 27th day from the date of booking. Yesterday I was told that my cylinder had sent to my address, just before I telephoned. But it didn’t come to my address. Today again I telephoned to tell them that it was not delivered yesterday. Now they are telling it will be delivered with in two days. I got Angry and asked them where were the cylinder that they had sent, they told yesterday. And there was no proper answer from them.
I doubt, they are bypassing the priority for monitory benefit or selling it in black market by holding me in the cue. Because I am a new customer of them, since my connection has recently been transferred from other agency.
My consumer no. is 19303
Mobile- [protected].
Kindly take necessarry actions. Awaiting a favourable response
yours faithfully
Muralidharan Nair

The Vinayaga Gas Agency - Dealer of Indane Gas is not able to supply Domestic Gas cylinders to people of Sivaganga - Tamilnadu on time. Sivaganga is a big town and is the Headquarters of Sivaganga District. You please allot one more dealer for Sivaganga.

Kannappan
Sivagangai
Customer Number - 5161

----- Original Message -----
From: rajneesh madhok
To: Hon'ble Prime Minister of India Dr. Man Mohan Singh ; "Hon'ble Prime Miister of India Dr. Man Mohan Singh" ; "Her Excellency President of India Smt. Pratibha Devisingh Patil" ; [protected]@indianoil.co.in ; [protected]@indianoil.co.in ; [protected]@indianoil.co.in ; [protected]@gmail.com ; [protected]@yahoo.com ; [protected]@gmail.com ; [protected]@gmail.com ; [protected]@redifmail.com ; [protected]@tribunemail.com ; [protected]@tribunemail.com ; Amitabh Thakur ; [protected]@tribunemail.com ; Bimal Khemani ; [protected]@yahoo.co.in ; Dr. Leo Rebello ; [protected]@rediffmail.com ; [protected]@yahoo.com ; Jagnarain Sharma ; KC Sekhar IAS ; [protected]@yahoo.co.in ; [protected]@egovindia.org ; [protected]@yahoo.co.in
Sent: Wednesday, February 04, 2009 9:04 PM
Subject: Harassement by Indiane dealer Phagwara Gas Service, Disobeying by Indane officials, Non supply of LPG cylinders


To SPEED POST AD 4TH FEB 2009
1. Sh. H.S. Bedi, YOUR REF NO. PSO/LPG/RTI DATED 22.12.08
GM PSO-Cum-PIO,
Punjab State Office,
Chandigarh.

2. Sh. Gautam Dutta, YOUR REF NO. RTI/PSO/FA/486/2008 DATED 01/01/2008, NO ACTION HAS BEEN TAKEN SO FAR
Executive Director (HR) & Appellate Authority,
Indian Oil Corporation Ltd,
Indian oil Bhawan,
G-9, Ali Yavar Jung Marg,
Bandra (East),
Mumbai-400051
Sir,

1. NEW FORMULA TO HARASS CONSUMER BY PHAGWARA GAS SERVICE, PHAGWARA AN INDANE DEALER FOR EXTORTION U/S 383 OF IPC,
2. U/S 166 FOR DISOBEYING BY PUBLIC AUTHORITY,
3. U/S 188 OF IPC FOR DISOBEDIENCE TO ORDER DULY PROMULGATED BY PUBLIC SERVENT.
4. TRANSFER OF CONNECTION AS PER HIS STATEMENT OF PHAGWARA GAS SERVICE AND NON SUPPLY OF LPG GAS CYLINDER. THE CLEAR CUT VIOLATION OF HUMAN RIGHTS.


NO INTIMATION, NO REASON OF TRANSFER, NO APPLICATION FROM THE CONSUMER.
THE SUPPLY OF THE GAS IN OUR RESIDENTIAL AREA IS BEING MADE BY PHAGWARA GAS SERVICE.

NOT HAVING 1% CONNECTION TO WHOM THE SAID TRANSFER HAS BEEN MADE AS PER EMPLOYEES OF PHAGWARA GAS SERVICE, ON WHAT CRITERIA THE TRANSFER OF CONNECTION WAS MADE.

THERE IS NO CHANGE OF ADDRESS OF THE CONSUMER AND THE SUPPLY OF GAS IS BEING MADE IN THE AREA BY PHAGWARA GAS SERVICE, DELIVERY VAN. THE MOTIVE BEHIND THE TRANSFER SHOULD BE CONSIDERED.

CONNECTION NO. 3583-H WITH PHAGWARA GAS SERVICE, INDUSTRIAL AREA, PHAGWARA ALREADY IN SERVICE AND CONSUMER NOT APPLIED FOR TRANSFER, CLEAR-CUT SYSTEM OF HARASSMENT IN CONNIVANCE WITH INDANE OFFICIALS WHO CONTINUE TO HARASS THE CONSUMER FORM THE LAST ONE YEAR.

THE DEALER AT ONE TIME TERMINATE THE CONNECTION, ANOTHER TIME SAYS THE CONNECTION HAS BEEN TRANSFERRED. WHEN THE HIGHHANDEDNESS OF DEALER AND GAS AGENCY WILL END.

Sir,
I am holding gas connection of Indane form the last 10 years and presently with Phagwara Gas Service, Industrial Area, Phagwara Distt. Kapurthala Punjab. As I have been availing the connection with said agency, On enquiry regarding delivery of my cylinder as it has been booked several times at your Indane dealer M/S. Phagwara Gas Service, Industrial Area, Phagwara the concerned Phagwara Gas Service dealing official said that your connection has been transferred to Sondhi Gas Agency, Phagwara.

Sir, as the supply of LPG cylinders are being done by said Phagwara Gas Service and its delivery van used to deliver the cylinders in our area.

As we have not shifted to another place or there is no request from the consumer's side to get the connection transferred to another agency, What are the reasons to transfer the connection. Why Phagwara Gas Sercvice stopped supply to me.

I have approached to General Manager PSO-Cum_PIO, Punjab State Office, Chandigarh and had sought informations regarding Phagwara Gas Service, Phagwara and had filed the appeal to Hon'ble Gautam Dutta, the First Appellate Authority, Mumbai on 25th Dec 2008. In this connection I had got the reply from Hon'ble Mr. Gautam Dutta vide His letter No. RTI/PSO/FA/486/2008 dated 01/01/2009 and he had directed that the informations in this regard is being sought from The Public Information Officer (Punjab State Office), Indian Oil Corporation, Chandigarh.

And now the new formula has been created to harass the consumer to get his connection transferred and the dealer stopped home delivery to the consumer.

This is not clear why suddenly home delivery is stopped by Phagwara Gas Service, the Indane dealer, instead of giving service to the consumer the officials and the dealer has created new formula to harass me.
Under Sec. 383 Extortion, whoever intentionally puts any person in fear of any injury to that prson, or to any other & thereby dishonestly induces the person to put in fear to deliver to any person any property or valuable security. Kindly check the criteria adopted to transfer the connection to other dealer.
Under Sec 166 IPC, Public servent disobeying law, with intent to cause injury to any person is a criminal offence.
Under Sec 188 of IPC, Disobedience to order duly promulgated by Public Servant: Whoever, knowing that by an order promulgated by a public servant lawfully empowered to promulgate such order. As it is sufficient that he knows or the order which he disobeys and that his disobedience produces, or is likely to produce harm is a criminal offence.

May I request you to look into the matter and advise us accordingly.

Sincerely yours,

RAJNEESH MADHOK,
CONNECTION NO. H-03583,
B-XXX/63, NEHRU NAGAR, ST. NO. 2,
RAILWAY ROAD,
PHAGWARA-144401 (PB)
PH:[protected]O), 268210 (R),[protected]
TELE-FAX:[protected], E-MAIL: [protected]@yahoo.com

Iam an Indane gas customer bearing No.5890 and staying in Akkayyapalem at Vizag. My LPG Distributor address is WIDOWS WELFARE ASSOCIATION OF VISAKHAPATNAM PORT TRUST, N.H.5 Road, Salagramapuram, Visakhapatnam-530024. Phone:[protected], 6578109.The office staff are not distributing cylinders as per booking guide lines. And they are always keeping the Land lines in out of condition and not responding properly..A reliable source of information...