Indian Oil Corporation [IOC] Complaints & Reviews

Myself SHEETAL PANIGRAHI, bearing mobile no [protected] for the indane gas of Berhampur, ORISSA . My customer id- BI 3467 as already stated that there has been non delivery of the gas. There has been a several number of times when I have tried to contact them on the phone at the respective office even that was not picked up. After repeated requests which I have done by going to the office again and again but still there has been no consideration made.

Serial no- 673 date of booking 7/04/08 date of delivery 3/06/08. Serial no-3525, date of booking 12/08/08 there had been a warning from the head office hence the date of delivery was 23/08/08 but again when for the Serial no- 539 and the date of booking 4/11/08 there had been a great delay in delivery which was made on 11/01/08 and finally for the serial number-2159 which was booked on 07/02/09 thegas cylinder has not been delivered yet.
This indicates for a great irresponsible behaviour, intensional harashmental as I have to buy the cylinders in black which has really caused a great mental strauma for me. so which indicates for a bad customer service. therefore i would request you to investigate on the matter by sending up a surprise team for investigation else i would have to knock the door of the consumer court.

my consumer no 44504 gauri enterprises palam new delhi. i have booked a cylinder on december 4, but i have not gotten after 12 days .This indicates for a great irresponsible behaviour, intensional harashmental as I have to buy the cylinders in black which has really caused a great mental strauma for me. so which indicates for a bad customer service. therefore i would request you to investigate on the matter by sending up a surprise team

also inform me [protected]

Dear Sir,

I visited many times to Babarpur Gas agency in East Delhi to take a new LPG connection but they alwasy say that booking for new connection is not open. so you contact after some time. I want to know that really booking is not open. And also that when it will be open. Please tell me.

Thanks
Firoz B. Faridi

lindane — POOR PERFORMANCE OF AGENCY

Hi,
I am consumer (Consumer No. 7025) of Indane Gas agency and availing facility of Indane gas (domestic) trhough " SREE MUTHAPPAN GAS, PATHIRIYAD, MAMBARAM, KANNUR, KERALA,, telephone No.[protected]" since last four years. The agency code no. 117751 and hold by Shri Dinesh KK.

Though I am holding double cylinder facility and used to book well in advance, the agency always alert me that inability of the filled cylinder. But it was seen that the agency used to sell the filled cylinder on black as well as in accordance to the intimacy of people attached them.

Further, the agency used to charge extra amount of Rs 25 per cylinder although my residence is falling within 1 km from the shop/godown of the aforesaid agency. Though the agency hold telephone booking facility, they never attend on telephones. Even on physical booking and delivery of gas cylinder, it was observed that I was in receipt of the bill of another customer which indicate the malpractices carried out by the agency.

I obtained the gas connection somewhere in 2000 from Kohima, Nagaland and is being transfered in accordance to the posting of my husband. Now the Agency has asked for production of ration cards and the purpose of production of such document was not known and aware to me. As i expressed about my position and frequent transfer and posting of my husband in different locations in every 3-4 years, I hold a unit of the ration card of my parents only.

Further,as far as my little knowledge and belief, " a ration card shall not be used as documents of identity as per Public Distribution System Control (2001) order".

In short, I want to convey the authority that
1. The performance of the aforesaid gas agency is very poor.
2. The agency boost the black marketing through the back doors and provides extra benefit the the unauthorised persons.
3.Telephonic booking is not performed by the Agency
4.Delivery of the gas within 1 km is charged at Rs 25 per cylinder by the agency.
5. The Agency did not frame any time for delivery of the the filled cylinder from the date of booking
6. Agency used to harass the customers by way of asking the unnecessary documents.


Sreeja Palakkandy
[protected]

I AM FULLY AGREE WITH THIS COMPLAINT AND DUE TO BAD PERFORMANCE OF LATA GAS AGENCY HIS DITRIBUTORSHIP MUST BE CANCEL FOR HELP OF CONSUMERS

I am shifted my house from Chromepet to Urapakkam, Perungalathur Indae Gas Agency, not agreeing my transfer.

poor response from dealer for transfer of gas connection
Sir,
I have been shifted from maharast to utter pardesh before one month.I carried Indane gas transfer voucher with me.my residense is near prtap vihar in a township.since one month I am trying to get my gas connection transfered to captin gas agencies, but till now I have not been able to do so due to poor response from the dealer.
Please help me.
Thanks and regards,
ANESH KUMAR mobile no.[protected]

i want new indne gas, pls tell the procedure

ruban
[protected]

Indane Gas — Gas cylinder not delivered from 2 months

hi sir i am a customer of indane gas name Mr. D p bhatt gas customer no 20288, tried to booked gas from last 2 months getting prompt that gas booked but not got delivered at my address my agency is payal gas at kasmiri gate. Request you to please check what is happing with gas agency and try to deliver ASAP.

Mahabir Gas Agency, Dhanbad (Jharkhand) is not picking up the phone for booking. I am trying since 9.00 AM. Now it is 16.37 hrs.

Their contact no. is[protected] and [protected]. My consumer no. is 17800. Please look into the matter immediately. My mobile no. is [protected].

This is not an isolated case but a regular practise made by Mahabir Gas Agency. Please help.

not pick upof telephone for booking of gas, hari singh gasagencies kirari nangloi is our authorisrd deler of lpg cylender suppliers my connection no-23162A PLEASE LOOK THIS matter in seriouselly and take immediately action regarding this complaint.

I Vishal Bharati, user of Indane gas since 25 years back. Recently we are finding some problem in service and quality of gas cylinder. Recently i have received a cycliner, in wihich the rubber seal is not present.

My Address
50/L5 Road No 1 Agrico
Jamshedpur,
Jharkhand

Dear sir,

My Gas Customer number is 33793A. I have the same complaint. Anand Enterprises have given 2 numbers ie[protected] &[protected]. They never pick up the phone. I have tried on several occasions, but to no avail. It becomes really troublesome to visit their office whenever we have to book a cylinder as their working hours clash with my office timings. I dont think it is justified to take a day off from work just for gas booking.

Hope this issue is addressed asap.

Thanks & Best Regards,
Sanjiv Paul
[protected]
[protected]@yahoo.com
Consumer Number 33793A

Dear sir,

My consumer number 41449 has booked on sunday for gas cylinder when I have visisted to gas agency He says your booking is cancel .

My question to you why my booking is cancel and not delivered to my house. It should be atleast week for waiting consumer.

Tell any remedy why my gas cylinder not delivered to my house. lock is not answer.

Kindly replly or soon my gas cylinder should be deliver to my house without any deley.

Respected sir,

I have gas connection of Indane gas. Parth Gas Agency, G.I.D.C. Gandhinagar supplying gas to me. This gas connection is on my father name. Few moths before my father was died. So, I want to change this Gas connection to my name. I am ready to give what are the documents required. Please give me details and procedure to chage this connetion to my name. But Gas agency and workers not giving prompt information to me. Please sir, give me details as early possible.

With Regards,

K.P.Dabhi

I booked refill gas cylender on 23 feb 2015 [ consumer no. 07755 of Hargobing gas agency, Moga.punjab] I telephoned and asked about the non delivary of cylenders, they replied I have no gas.Today 18.3.2015 they not pick the phone.what is the solution i dont know.

gas ajnsi

respected sir,

i am madan lal consumer number RG08145 RO A-1/67, sector-7, rohini, delhi-110085.sir, now i am facing lot of problem from your distibutor ROHINI ENTERPRISES .firstly i got leaked cylinder, when i complained for that they changed that after one day.any mishappening could happen that day after that i received a cylinder full of water .now they are refusing that cylinder is not belongs to themn and even they are not talking properly.enterprises is doing lot of fraud with customer.sir, i am a midlle class person, i can't afford that losses. sir, please take some action towards this problem.

your thankfully
madan lal

hamere yeha vasant kunj mai qutab gas service hai iski service itni gandi hai naha patha nahi kase chal rahi hai na to kabhi bhi iska phone miltha hai or agar mil bhi jata hai to paper pe likhe kar na to computer me bhi antry bhi nahi kartha hai na to phone uthya na hi entry karwai is liye hame time nikale kar itni dur se ayoo or cylinder ko itnui door jooo phir le kar ayoo inke yeh phone utha kar droore me dal diya jatha hai ya phir jo batha hotha haio phone le kar asse hi bathe jatha hai or nahi new connection detha hai mai new connection mangaine gaye to mere se bola ki tumare pass yeh ka connection hai maine kaha mere father ke name hai uhe bola nahi milaga mene kaha kuo bola one ghar mai one connection maine kaha ki maa or bete ki ladi hogi to beta ne aapna chula alag kar liya to maine kaha ki tu aapna chulha dega kya bola maine kyo dunga maine kaha phir bhi connectin nahi diya mera contact no [protected] MERI GAS NO HAI QG 4924
DISTRIBUTOR NAME HAI
QUTAB GAS SERVICE
SHOP NO 3 CSC NEAR DDA DAIRY FARM, MASUDPUR VASANT KUNJ N.D. 110070 PH : 26894324, 26890020, TIN NO : [protected]

Hi.

This is to inform you that I have applied a Gas connection on 20/Dec/08 at your agency name of Raj Flame and its address is Shop no: 11 Shanti Market Rama park Uttam nagar and I applied this connection on the name of Prabhjot Singh Residence address is C-9 Mohan Garden Uttam nagar New Delhi: 110059 and for your information I am giving you some details from application form as mention. Running SI no:541 Form no:[protected] applied Date : 20/Dec/08 and at the time of application they said that you come to use after 1 week to get your gas cylinder and when i visit after 1 week they said that you have to come again on 7 Jan 09 and when I visit on 7 Jan 09 they again refuse me to provide gas connection and I new excuse and on 7 Jan then said that please come on 10 Jan and assure me that on 10 Jan we will definitely provide your gas connection and that will be dead line and after all these excuse given by Raj Flame agency to me I was tired to visit again at the age of 58 year but after last excuse given to me on 7 Jan 09 and according to that I have again visit with full faith on 10 Jan and on 10 Jan they again denied me for the connection and again said that please come again as with new excuse. Kindly revert me on [protected]@yahoo.co.in and catch me on [protected] and [protected] I will really feel happy if I get me connection as soon as possible and I also want to get this case on consumer forum so I can get compensation for the physically harassment from Indian oil gas for the negligence done by there Agency which is Raj Flame and I thing which I also want to share with you that on every visit for Gas connection at Raj Flame Mr. Avinash which is incharge of Raj Flame and Mr. Negi don’t know the designation they was also aware with the delay and negligence done for this connection and I have done so many call on [protected] to Mr. Negi also on your Customer care no:[protected] and Mr. Praveen was there and I have called more then 10 times out of 8 call was disconnected by Mr. Praveen at least if they are unable to help us out then they don’t have to disconnect the call.

So please look this matter with the appropriate action against them and kindly revert me on [protected]@[protected]@yahoo.co.in or singh.[protected]@aegisbpo.net and on Mob no:+[protected] and [protected]

Thanks and Regards
Balvinder Singh S/O Sh Prabhjot Singh

I AM CUSTOMER FOR PUSHKAR INDAIN GAS, GRAHAK NO. 21665 NAME TARULATTABEN MANUBHAI SONI
I AM ILLENESS LAST EIGHT MONTHS I AM ALREADY BAD . I AM BURN FOR LAST FOURTH MONTHS, AT THAT
TIME I AM NOT BOOKING FOR GAS CYLINDER, SO PL I REQUESTED TO UNBLOCKED CONNECTION REJOINE
CYCLINDER, PUSHAKAR INDIAN, TEL NO[protected] . SO PL BOOKING MY CYCLINDER AT URGENTLY
I AM ALONE IN MY HOME. MY ALL SON IS ANOTHER HOME . I REQUESTED STARTED MY CYCLINDER URGENT.
PL MY GRAHAK NO 21665. PUSHKAR INDIAN GIVEN RS, 540/00 EXTRY I AM NOT GIVEN THIS TIME, BECAUSE
I AM UNFITNESS, WHY .I AM GIVEN EXTRA MONEY, I AM ALONE WITH MY SON, , PL I AM REQUESTEDTO
PL SENDING UBLOCKED CLYENDER, CLEAR THIS MATTER URGENTLY, MY MOBILE NO[protected] ANY
PROBLEM CALL URENTLY ANY TIME . PL MEETING FOR YOUR PUSHAK INDAIN -RAIKHAD OFFICE, HE SHOULE
ASK ME . PL GIVEN A WRITING A LETTER FOR COMPANY OFFICE

parul gas — delay in delivery after booking

sir,
i'm resident of Kamal vihar oppt Sai Nath mandir, sant Nagar, Burari delhi 84.
I used to book in 20 days at Parul gas Agency, but they never deliver the cylinder on time.
so i request you, please give personal attention on this.
Panchana Saw
[protected]

indian oil corporation gas — Delay in Delivery from Parul Gas Service, Delhi

I am a customer of indane with customer no 31378 and have been registed with Parul Gas Service Jharoda, Burari, Delhi-110084 . I booked my gas cylinder on 26th April 2010 with 1260 and my booking no is 151, till 6th May, 2010 no delivery has been made by the agency. I request concern authority look in-to this matter.

parul gas — no gas booking w.e.f. 30.11.2010

my consumer no. is 33489

i have booked my gas cylender on 30.11.2010

but till date no responce from partul gas burari

please booke my gas

thanking you

Indane - LPG — Excess Charging

I booked an order to M/s Rai Gas Agency, Shahpura, Bhopal for a LPG cylinder. The order was processed on 2/6/08. The INDANE dealer didnt supply the cylinder till the rates were hiked by Govt on 5/6/08.

As soon as the rates became effective the dealer sent the cylinder on 6/06/08 afternoon. the problem here is although the bill was printed on 2/06/08 with the price of Rs 328.75, someone simply striked out the old price with pen and wrote Rs 385.05.

Customers like us are being forced to pay excess amount to the dealers as the delivery person said that he wont be able to deliver if we gave the old amount.

ANYONE LISTENING ...THERE AT SALES DEPTT IN IOCL ??????????

Dear Anil,

i totally agree with you. what you have written is just an example. there is a problem in each and every step and no one is there to solve it. i feel Shahbuddin was the right man to solve such issues. he has solved lot of issues like this.

regards,

tawkir
hathaura

Sir,

Joined Delhi on transfer from Jhansi and while coming from Jhansi I have transferred my LPG connection. But when I approached the nearest HP agent and IOC agent M/s Vikram Enterprises ( situated behind Delhi Hat) during Mar 2008 they shown a circular indicating that Connection will not be given to those who are having CNG. Since I was occupant of M-261 at Sarojini Nagar and CNG connection was already exist I was denied LPG connection against the Transfer Voucher I brought from Jhansi while transfer. At the time of denial I had been clarified that this connection will be transferred while posting out from Delhi to the concerned place. Now I stands posted to Arakkonam Tamil Nadu and when approached both the above dealers they are surprisingly now telling that you did not approach and if approached LPG connection would have been denied. Since there was no proof of denial I had requested both the dealers to given the thing what they are giving explanation now to give in writing they denied. I hope again they will say they have not denied. Since I stands posted to Arakkonam Tamil Nadu please advise what should I do to get my above LPG connection transferred from Delhi to Tamil Nadu. I also tried to contact the area officer Shri Sudhakar in cell No.[protected] as given by M/s Vikram Enterprises, but he did not respond to my call. Please help me to get the LPG connection transferred from Delhi to Arakkonam Tamil Nadu.

I am working with school, my home town is lamba bandar-rural area (dist-jamnagar)gujarat, There is no LPG connection in my name. Now I need a new LPG conncetion for my family urgently. When I contacted an INDANE distributor in my area at Salaya ( Dist-jamnagar) Gujarat The name and address of the distributor is ''MATRUKRUPA INDIAN GAS AGENCY'' CUSTOM ROAD - JAM SALAYA ( DIST-JAMNAGAR)GUJARAT, He had forcely told me that i must have to purchase GAS burnors from him & i am suppose to get new connection after 6 months. I was surprised on listening this because lambabandar coming under the rural area & as per ioc rules & regulations rural people does not has to wait for a such a long period. pls do the needful for the matter & oblige me.

ATUL K KIRATSATA
NEAR - GOVERNMENT HOSPITAL
LAMBA BANDAR-361315
DIST - JAMNAGAR
GUJARAT