Indian Oil Corporation [IOC] Complaints & Reviews

Indane Gas — Poor Supply and Irresponsibility

Dear Sir / Mam,


This complaint is regd. to The Udai Gas Agency, Ajmer (Raj)

Complaint is that even on Booking the gas they are not giving home delivery more than 15 -20 days .....As per rule they are supposed to provide the deliver within 4 days from Booking

More over on contacting them on telephone ......there response for the consumer is misbehviour type.

This type of problem I am facing from last 1 year

I urge that the agency o[censored]dai gas should be terminated immediately for Non servicing

Rgds

Umesh Chandak
Customer No : 23937
Contact No :[protected]

my consumer No.TG-11928 from M/s. Saroj Gas Agency, Vikas Puri.
my Booking date. 13.01.2009 not deliver till date

Respected Sir/Madam,
I reside at pappennaicken palayam, Coimbatore.We are depending upon AMBIKA AGENCIES for gas cylinder supply of INDIAN OIL CORPORATION.Presently we are having a rough time as we are not being provided with cylinder even after booking for 15 days.We are having only one cylinder that cylinder has exhausted 5 days back.When we go to the agency theysay that they are having INADEQUATE GAS SUPPLY FROM YOUR ORGANISATION.Please do the needfull.

Dear Sir,
I am serving in Border Security Force and recently posted at undermentioned address from Distt Nadia West Bengal on 16/01/2009.Consequent upon my posting our LPG connection consumer No 6193 & voucher No 578 which is in the name of my wife namely Purnima Asthana was transfered to Assam region viz Guwahati.Accordingly my wife approached M/S Nabajyoti Gas Agency, Tinali Zoo-Narangi Road, Guwahati:-
Commandant A Asthana,
Provisioning Complex B S F,
Mother Teresa Road, Geeta Nagar,
Guwahati, Assam-781024, Contact No: [protected] &[protected].
My wife visited the said Indane gas agency on19/01, 23/01, 27/01 and 02/02/2009, but the properiter did not entertain for registering with plea regarding non availability of Gas regulator, where as he kept providing new LPG connection to other customer.
Such behaviour of the dealer is tarnishing the reputed image of your corporate.
Please take appropriate action against the defaulter and communicate the action taken against him, least I shall be constrained to approach Consumer Forum.
With Regards'
A Asthana.
Commandant BSF.

Sir,
Our Gas service provider - Kameshwar Gas Service, Shop No.1, 2, 3-Municipal Market, Bakshi Nagar, Jammu, J&K State is always refusing to provide door service despite of the fact that our residence is only within a range of 2.5 kilometers from his shop.We booked our cylinders under the booking no.1381, 1382 dated[protected] & booking No.1396 &1397 dated[protected].He always gives wrong interpretation for not providing the door service by saying that my riksha person has reached our house & our house was locked & for the recent booking some lady from the house has refused to take the gas cylinder.What a non-sense response from your gas dealers? It a curse on your part how the public dealing persons behave with the general masses.
More heniance crime the dealer is doing is that he is tampering the bottle neck sealing & removing at least 4-5Kgs. of gas & then resealing & selling the same cylinder to the public which I have brought to the notice of the dealer who hardly cares for the same & his way of talking is generally rude with the public. Our consumer No.are-KT2011 & KT2012 & the Phone number of the gas dealer is[protected].
In case our complain is not being redressed within 24 hours we (the whole of the locality falling our vicinity)will disconnect our connection from your company.
Hope to have a favorable response from your side at an earliest,
With Regards
From:-
Ramesh Kumar Hakim.
State Project Coordinator-SSA
Civil Secretariate-J&K Govt.Jammu.
Mobile No.[protected].

DIXIT GAS SEVA PHONE NO 22770247 & 22772830
Avery time busy both the phone. How I am booking GAS ?

Sir,

My customer no: 17591 from Macruppa gas agencies from mogappair I am booking before two weeks but not delivered up to 25 Mar 2009. Now today I call today delivered. She told reason computer not work or load not coming This same problem before two months

sir,
i have'nt any problem face in nakashipara dist

i have taken a new indane gas connection dated.24.03.2009.i have found gas chullah and reguator . But i am very sad because the distributor is not supply the cylinder till date. The name of distributor m/s purwanchal gas agency ghazipur (u.p )233001. In this regard pl. solve my problem as soon as possible. My mob. No. [protected]

sir or madame,
my consumer number is 3659..we depend on VINOD GAS AGENCY, Balaramapuram, Thiruvanathapuram, Kerala 695501..I wont get cylinder even after 20 days of booking.i strongly suspect black market..we consumers are at plight.and their behaviour towards the consumers are not at all satisfactory..plzz help

Dear Sir,
My consumer No is 19256. My gas agent name is VAIHNAVI AGENCY ( code no:[protected] weather agency is working or not? we found the agency is closed the all connection has been shifted to other agency this is correct or not and i would like to know my connection is in which agency is having.please send mail or you can contact my cell no[protected].

sir
My consumer no. is 11224.I reside at Arya Nagar, Murlipura Jaipur and i am depending upon "NIRANJAN GAS AGENCY VIDHYADHAR NAGAR" for gas cylinder supply of "INDIAN OIL CORPORATION".Our cylinder is due from the 4-MAY-2009 but now even after 7 days and several reminders to the gas agent i am not being provided the cylinder.This has been happening for a long time now

Such behaviour of the dealer is tarnishing the reputed image of your corporate.
Kindly ensure a regular gas supply and please take appropriate action against the defaulter and communicate the action taken against him.

dear sir,

my consumer no. 10687from sandhan gas services from guwahati, i m booking before 44 days but not delivered upto 22 may 2009, even after several reminders to the gas agent i am not being provided the cylinder.

kindly ensure a regular gas supply and please take appropriate action against them.

Dear sir /Madam,
I am from Kakdwip (of south 24 Parganas) under West Bengal. I am a comsumar of Indian Oil LPG and the Distributer is of Diamondharbour which is 50 Km.away from Kakdwip and it is the only distributer within 80 Sq. km . So supply in accordance to demand is inadiquate.
My question is that why the Indianoil Gas Corporation does not appoint another Distributor.

Your's faithfully
Dikens Das

Respected Sir,

I, Mrityunjoy Pal am a customer of your company and my customer no. is 19294.

My distributor's name is Abhijit Enterprise, B.T.Road, Khardah, North 24-Parganas, Kolkata-700 117.

Recently they have been supplying the gas after 15 to 17 days on bokking date for last one year. I donot know it is happened due to actual crisis or not. The person who supplies the gas
at Sodpur Area, No.3 Govt. Colony, Kolkata-700110 tells us that Rs. 50/- extra charges will be given to him for one cylinder without bokking. This means the crisis is not actual. It is
created. I have also reported to Abhijit Enterprise through telephone today. They tell us to complain against him in written. But I donot know thier Email address. So I am reporting to you.

Please take necessary action to solve this problem.

Best regards

M. Pal.

My Consumer No. is KS-19299
My Booking Date:- 08.08.09 not delivery till date.
Dealer Name :- M/s. Keshri Gas Service, Main Road Adityapur, Seraikela-Kharsawan-832109.

It takes about 2-3 weeks for delivery of Gas Cylinder after booking date, it may be noted that booking of Cylinder is allowed after 18 days of delivery of Cylinder. Therefore, the delivery of Gas Cylinder takes more than one and half months time from delivery of previous Cylinder.

In this regard I had submitted application to your Area Manager, Indian Oil Corporation Ltd., Bistupur, Jamshedpur -1, Mrs. Kujur dated 06.05.08 and there reply is still awaited.

Kindly ensure a regular gas supply and please take appropriate action against them.

Regards

Ambuj Kumar Singh (Advocate)
Mobile No.:- [protected]

Dear Sir / Madam

My Consumer No. is KS-19299
My Booking Date:- 08.08.09 not delivery till date.
Dealer Name :- M/s. Keshri Gas Service, Main Road Adityapur, Seraikela-Kharsawan-832109.

It takes about 2-3 weeks for delivery of Gas Cylinder after booking date, it may be noted that booking of Cylinder is allowed after 18 days of delivery of Cylinder. Therefore, the delivery of Gas Cylinder takes more than one and half months time from delivery of previous Cylinder.

In this regard I had submitted application to your Area Manager, Indian Oil Corporation Ltd., Bistupur, Jamshedpur -1, Mrs. Kujur dated 06.05.08 and there reply is still awaited.

Pls. reply the mail and Email is [protected]@sifymail.com
Kindly ensure a regular gas supply and please take appropriate action against them.

Regards

Ambuj Kumar Singh (Advocate)
Mobile No.:- [protected]

In our town i.e. PURI(Orissa), the distributor M/S.Super Heat who is your authorised dealer, previously gives gas at an interval of 21 days and now he extended it to 33 days. Anothere regular problem is irrespective of several call the phone ring, ring and ring no one to respond from the other side. When we inquire about that they just refuse in one answer that we always attened the call immideately.Pl go into the matter is the booking time is fixed by you company or the distributor. If it is your com. policy, then why, the other supplier has no such policy .

Thanking you.

sir i am the customer of indane gas. the distributor of our is m/s marangburu enterprise which was located in chhota govindpur near railway halt..i have single cylender. from last 2years i have big problem .the problem is my famliy member has increse so i have to face a big problem . i want to double cylinder.but our gas distributors says you have pay for another single cylender rs.3268. can i ask you is it how should i pay rs. 3268/-. he giving me apron, or other things.but it is laready i have please help to me for purchase another single cylender.
your faith fully
kashi nath sah
consumer no-MBE-7685
address-qr.no-183/2/4chhota govindpur, jsr-15

Dear Sir/Madam,
I'm consumer of Gemini Gas Agency (Indian Gas), Najafgarh, New Delhi. The big problem of telephonic booking of the gas of this gas agency. I try to more times again and again two to three days on telephone but not response from the agency. I have seen more times, the agency staff put down the receiver so number is busy always. I request to you kindly remove this problem. I obliged for the same.
My Consumer No. 18631

mayur gas agency agra poor service and not attend the phone so please action.

Dear Sir/Madam,
I'm consumer of mayurgasagency AGRA. The big problem of telephonic booking of the gas of this gas agency. I try to more times again and again two to three days on telephone but not response from the agency. I have seen more times, the agency staff put down the receiver so number is busy always. I request to you kindly remove this problem. I obliged for the same.
my consumer no.m12901

Dear Sir

On 28 Oct 2009 i booked one gas cylender thorough agency but still now I don't get the same. My gas no is 23683. So I request you that pls send one cylender immediately .I have small kids also with out gas I have so problem. So pls do the needful

Thanking you


Raj kumar

My custmer ID is 12391 when ever i called up the niranjan gas agancies they bastades are never pick up the phoneplease suggest what should i do

I am Amit Awasthi have a gas connection with Kasna Gas Services Greater Noida (Connection No 11834), I have one cylender want a one more, i am requesting him about double cylender last 3 months and they always say talk after 10 days but they can not solve my problem till now.

My Booking No. is 25509.

I am trying to book my gas cylinder thru 1260 but when I am dialling the nos. of Gas Agency[protected] or[protected] than answer received that this no. is not in our knowledge.

Can somebody help me on this matter to complete the booking formalities.

No one responsible person in this company who can help us & sort out these type of problems?

Rgds
Pan Singh

No Comment

IOCL — DELAY IN DELIVERY

I AM IOCL COUSTMER . MY CONSUMER NO IS S-17513 MY DISTRIBUTOR CODEIS 89120161 AND ADDRESS IS LIPI GAS SERVICEMISSION ROAD, NEAR ASAPALI SCHOOL, SAMBALPUR, ORISSA, PIN - 768001. I HAVE BOOK FOR REFILL MY CYLINDER ON DATED 2/01/2008 AND REFILL ORDER NO IS 207 .STILL NOW IAM NOT GETTING IT . THERE WAS NO COMMITED DATE FOR DELIVERY FROM LIPI GAS.

Hi,

I am an ex-indian oil employee, my consumer no-40464, and i am registered under survey park gas service in kolkata, i have asked them for a refill and when they are called they dont pick up phones its more then eight days that i have not recoieved the refill.
This suppliers are giving a bad name to the company and i think strict stringent action should be taken.

MR.A.Mukherjee
RETD.(DMCL) IOCL
Cell:[protected]

Sir,
we booked a cylinder on 19/09/2009 till date(21/10/2009) we have not recieved. our consumer number is 03066. dealer- agnidhwaj gas distributor, upperpally.

B Satyam - [protected]

IOCL — Delay in cylinder delivery

Hi

My name is Kirtee Singh customer no. 39876 consumer of Panchsheel Gas Agency Moradabad.
Very sorry to say but we have many complaint against our agency holder.
Every time when we try to call our agency to book our gas, phone line always engaged if we get connect(By luck) they said delivery will take a week time, not an issue. But after a week we have to remind them again and replied received tomorrow you will get the same. And that tomorrow will come when you continues follow them or if you forget to follow them they will forget us.
It is a regular exercise which we have to do to get a cylinder every time.

Hooker never gives receipt of payment as per him they don’t have the same.

Kirtee Singh
Moradabad
[protected]

I am a LPG Indane customer with AGNISH, SHREEBHUMI, Kolkata and my consumer Number is 01213( name - TAPAS BANIK). I have booked for refile on 09/01/2012, 03.09.47PM I did not get any refile from Indane (Indian Oil Corporation) dealer AS PER YOUR OFFICIAL SCHEDULE Till today(19/01/2012) it is not Delivered at my home. YOU TO GIVEN TO ME A SMS, YOUR ORDER NO IS 246750 & CASH MEMO NO.3225, ON 14/01/2012, BUT I AM NOT GETTING GAS CYLINDER AS PER YOUR SMS.
Please take nessesary action .
PATIPUKUR.
SHREEBHUMI,
KOLKATA-700048-[protected]

IOCL — DELIVERY DELAY

Dear Sir,
My wife has booked IOCL Gas connection for refil around 13 february 2012 at GAS-O-Inden Phone :[protected] for my connection 52348.

Normally phones are found very busy hence I personaly visited to agency at DAWA Bazar, Indore for enquiry of non receipt of booking.

As per their record they delivered the same on 18th but assured for delivery next working day i.e. 3/3/2012.

Now when asked today they are commiting 6/3/2012.

I do not have LPG from 2/3/2012.

Please look in to matter and act accordingly.


Jitendra Dadhch
90, Agrasen Nagar,
Aerodrom Road,
Indore.
[protected]

well said sir, you are right.

Indian oil corporation ltd, LPG — matter relating supply of gas

sir/madam,
we are staying in Kotta, (chengannur) and we have gas connection with Sandhya flames, Arnumulla kerala. but since past many month after booking LPG we are not getting refill even after 50 days also after booking, when both the gas are finished since then also we dont get atleast one refill on asking gas agency about this they tell we dont know or supply hasent come or we are solving pending reliff matter but the fact is that we never get gas on time. due to this we complaint to Dy manaager LPG IOC lt kottayam many time and after he calling the agency we get gas refill. many time it has happened that we have got both gas cyclinders( including DBC) empty and we have to depend on hotels for food.
regarding this we had sent a letter to Dy manager LPG kottayam, few days back but he didnt received the letter. this problem is the problem of 90% people in kotta area.many people get gas after 70-80 days. this gas agency even take transportation charges (Rs 315/- for gas and 15 min for transportation) but they charge 20 or even 25 even and dont even provide a transportation bill.
Therefore we would like to complaint regarding this matter and hope for a speedy responce.

Indian Oil Corporation Ltd — not supply lpg

dear sir
i was booked the lpg clender at 03/12/2009 phone no[protected],
raghav gass services shop no-17, DDA market loni raad shahdra,delhi-110093, not sapply celender till date,

dear sir
My self A K Singh consumer no, 223795, booked the lpg clender on 05/09/2010 phone no-[protected],
M/s Shankardev gas Agency, six mile, Guwahati-22 but up to till date celender is not sappled.Also i made complane but no action is taken. Trolley man also charging extra money from us

Respected Sir / Madam,

we are using the LPG cylinders th. Prabhat Gas agencey situated in janakpuri new delhi, i just want to change my gas regurator (as there is a leaking in it) can you confirm is it will be chargable or free of cost.
I already changed the same for my another gas connection with another gas agency. (but there was not charged by me)

pls advice

thanking you

I have approached my Gas Agency M/s. R.K. Agencies, Hauz Rani, Saket, New Delhi since the last 1 month or so to replace my REGULATOR as there is systematic gas leakage from the same and highly hazardous. The gas delivery boys, gas stove mechanical engineer have confirmed that there is leakage from the Regulator and requires to be replaced immediately. However, the gas agency mechanic has visited our house twice, adjusted the Regulator and told us that the same doesnot require any replacement.

I am quite harassed as I feel that anytime there could be a disaster which is being ignored by the Gas Agency for reasons best known to them as I am willing to pay charges for the replacement, if any,

Indane Gas — gas leakages

Dear Sir,

our gas finished tonight at 10 pm and i replased with new filled bottle. while opening the bottle i found gas leaking it is very shoking i live in an apartment and this is verry dangerious if it blasts it may not just harm us but also create a great disaster for the whole building. i want to ask why this kind of gas leaks? why dose the company dosent checque the bottle? and i could not find any 24 hour helpline no to cantact any bady regarding gas leakage.??

gas regulater — leakage og gas

our gas regulater is not fitted on gas cylinder.before 6 months we have to replace our regulater from "MODERN COOKRIES"(gas agency).but we have occured lots of problem to fitted on cylinder.
our connection detalis are as follows:
1) cons no -16732
2) Name of connection - yogender mathur
3) address- flat no-4 ram durga bldg, jawahar nagar
near malka ganj chowk
4) gas agency-Modern cookries

Indane Gas Cylinder — hassle of changing regulator

the regulator which was provided to me by the indane company is not leaking gas . on complaining to the vendor , the vendor is asking for the document which has been misplaced by us . the procedure they told about will take 2-3 days . in case of any emergency who shall be held responsible

Indane Gas — leakage

hi my name sitaram having the consumer number 32930 of hyderabad guru datta gas agenciess rk puram last when i was taken the full cyclender but it was full leakage plz do the proper guidence on this when i ask them they are saying we are not responsable fro that we will not give of exchange one what do i can now

My Indane Gas consumer no is 55447 in Vidya Nagar at Hyderabad. My gas leakage, so I need emergen cy service.

indane,gurudatta gas agency — gas leaking

please clear the problem of gas leakage from past 15 days.gurudatta gas agency of saroor nagar phones are not connect.every time i was call to office saying busy.allready i was complaint on your customer care.but till date you are not clear the problem.

my name padmanabha reddy & my indane gas consumer no. is 343039, dilsukhnagar hyderabad. my gas cylinder leakage, please change the new regulator immediately.

GNS GAS SERVICES in ShantiNagar, Hyderabad with telephone numbers 23393133 and 23328890

is not delivering the refils in time after booking. On enqiring with the delivering boys, it came to know
that they are selling the cylinerds in black market for commercial use.

I request IOCL to take appropriate step to honour the customers, who booked the refils.

GNS GAS SERVICES in ShantiNagar, Hyderabad with telephone numbers 23393133 and 23328890

is not delivering the refills in time after booking. On enquiring with the delivering boys, it came to know that they are selling the cylinders in black market for commercial use.

I request IOCL to take appropriate step to honor the customers, who booked the refills.

in my case many time my booking are delayed in in jan 2009 we booked on 2.01.2009 till today we have not received refill on contacting the dealer at begumpet as per their records gas has been delivered on 10.01.2009 but till today we have not got the refill this has happened more than two times in my case

this proves that they are indulging in black marketing

Sir,

Two minutes back I registered a complaint.

In the complaint number 2 I had given the billed amount as less than Rs.240.00. The correct billed amount is Rs. 340.00

Sorry for the typographical error.

Indane Gas — no response from the dealer

dear sir,
i am a customer of indane gas . my customer no is 130.
i had booked the cylinder on 5/1/2009 . but till date delivery has not been given by the dealer
M/S MUNDA GAS SERVICES, OPP: JHASKETAN SAHU SWIMMING POOL, SAMBALUR.
while trying to call the dealer he is not picking up the phone calls.
please help
regards
b.p.shah

hello,
this is regarding the leakage occuring in our cylinder. we are to call the puneet gasservice of indane gas but it seems that all their numbers are changed. we need an emergency so plz send us your new numbers so that v can contact immediately.
looking forward to your help
thanx
shilpa

No response from the dealer
I am a customer to Puneet Gas Agency, Sec-16, Rohini with customer ID PG 48019. I have been trying to book for a cylinder refill but for the last 10 days despite over 15-20 attempts, after attending the call the telephone operator have no manners to talk, after booking the gas they take more than 20 days to delivered the gas, so where i can compalint, so pls do the needful action sir,

Request for necessary action and solution.

Beena Jose

my conneciton no. is 6579 with Bedi indian, Deler given very poor service, it is no response of Telephone i call so many times but no response and dilivery of celender taken many days like 8 to 10 days take a action

I am a customer of Puneet Gas Service (indane), Rohini, Delhi-85. The gas is in the name of Mrs. Kamla Bansal, PG 2216. I have been trying to call them to book the gas cylinder for the past 20 days but there is no response from their side. This is not the first time, it always happens. Then we have go personally thier office to book the cylinder, which is practically not possible every time. We tried to contact the Senior Officer there but no contacts are available from their side.

Kindly take the strict action or change the dealer.

I am a customer of Puneet Gas Service (indane), Rohini, Delhi-85. The gas connection no. PG22317. I have been trying to call them to book the gas cylinder on tel no. 27856431, 27872552 but failed to contact, it always happens. To go personally their office for booking the cylinder, which is practically not possible every time. We tried to contact the Senior Officer there but no contacts are available from their side.
Kindly take necessary action

Dear Sir

My wife is a consumer having C.No-19785 of 'Nabarun Gas Service' ,453, Burnpur Rd., Asansol, Burdwan-713304, Ph[protected]/1840, WestBengal. It is their rule/practise that a new cylinder booking is registered after 21 days from the date of delivery of last cylinder. So, following their practise ,we booked for new refill on 29/9/2007 but after elapsing 9 days further, i enquired on 07/10/07 for my new refill over telephone. They said that another 12-15 days will require to deliver the said cylinder. That is lead time will stood as -21 days + 9+12 = 42 days. It is very unfortunate to note that that a fresh cylinder will come after 42 days. I do not know how a family can manage its cookings by a cylinder for 42 days. I want to brought this to the notice of appropriate indane authorities for looking into the matter.

Sir,

one of the dealer of indane gas at phalodi, dist. jodhpur Rajasthan m/s Phalodi gas agency is the burst
agency in our dist. area. the phone of the conpany be continously during the normal business hours and nobody give responce on phone .
if indian oil is concerned over customer satisfaction they better do some thing about issues least i request then to educte their staff on how they need address the customer problems.
my customer id 3680 in the name of shivkumar vyas phalodi .
thanks.

I am an Indane customer from Banglore .The
disributor in my area is KK indane sub branch located at Iblur on
sarjapur road,I have been moved to this loaction one year back and
till now now I have not received the refill cylinder on time.When ever
we request the cylinder the person says it will be delivered in an
hour time and finally I will have to go in person with my own
transportation to get the cylinder.many times I had to keep the food
half cokked because the gas would have got over.The distributor always
gives false promise and never deliver the cylinder on time.Please do
some thing which will help us to get the delivery ontime.Even there is
a shortage the distributor should not give false promise and should
give a scheduled delivery date so that we can plan acordingly.
This time I have booked the cylider on Monday 15 th october and from
that day onwards trhe distributor ,every day,promises the cylider will
be deliverd in an hour.and till today I have not received it
-----sree

D.V.gas services — late delivery of refilled domestic gas cylinders

Inspite of the company's policies of delivering the refilled domestic gas cylinders within 21 days from the date applied,the D.V.Gas services of jagdlapur(state:Chhattisgarh) is taking more than a months time to do so.Being a customer of this service provider we are facing a lot of problems,even the next 21 days are calculated from the expected date of delivery.

Dear Sir
I have taken domestic gas connection (consumer no 44012) through your dealer M/s S K Trading Company, Exhibition Road, Patna 800001. For supply of refill cylinder the dealer is taking 15 to 30 days from the date of booking. May I request you to let me know the reason of such delay. Can I expect delivery of booked cylinder within a day or two.
R P Acharya

sir
I have sent a complaint against D.V.Gas service,
Kumarapara,Jagdalpur,Chhattishgarh,dated on 14.12.07,ComplaintNo. 81d77 to you.But till now I hadn't get any reply from you.My consumer No.is DV/8794 and my Mob.No. is [protected].
So i request you to see the matter and rectify my problem.I will be greatful for this.
Thanking You .

I SAURABH GUPTA S/O SH. V.K.GUPTA resident of h.no-1, balakram street khatauli. A LPG customer of shyam gas service g.t. road khatauli, distt.- muzaffarnagar (u.p.) and my consumer no- is 05059. i have booked for refill on23rd oct. and found dly. on 29th nov. that is so late. now in khatauli very artificial shortage of LPG. made by distributor, b' coz if you wanna refill without booking you pay 500=00 rs. or more you found it and if you are consumer of LPG then you will wait for two or three month. so please please look this matter & solve the problem. thanks.

I SAURABH GUPTA S/O SH. V.K.GUPTA resident of h.no-1, balakram street khatauli. A LPG customer of shyam gas service g.t. road khatauli, distt.- muzaffarnagar (u.p.) and my consumer no- is 05059. i have booked for refill on23rd oct. and found dly. on 29th nov. that is so late. now in khatauli very artificial shortage of LPG. made by distributor, b' coz if you wanna refill without booking you pay 500=00 rs. or more you found it and if you are consumer of LPG then you will wait for two or three month. so please please look this matter & solve the problem. thanks.

lpg refill — Abnormal delay in LPG supplies

I am a LPG Indane customer with Aviskar Gas Service, Balurghat, Dakshin Dinajpur, W. B. and my consumer Number is AT9100. Since last two months I am no getting the refile propely. For example in the last month I have booked for a refile on 14.11.2007 and I have got it on 24.11.2007. In this month I have booked for a refile on 12.12.2007. Even though it is nearing fifteen days, I did not get my refile from Indane (Indian Oil Corporation) dealer, for which I am facing very much problem now. Every time I phoned the dealer they say " You will get" but when? Please take the proper action so that I get the refile in time.

my consumer no is 30701 with b.w.c.s.(ltd) ALAKA
bhubaneswar orissa.

every time i am booking a gas refil it take a lot of time.
They are not booking before 20days of prievous delivery and after booking they are delivering gas nearly after a week.
this men swe are gettig a cylinder after 30days.

Whether you think in a big famliy will a cylynder lasts more than a month? every time we are geiitig harrasment like this way. some time they are not deliverying more than 10days ,when we ask it is more surprised ot know that reply is as follows" your house was locked cylynder was returned you have to bbok again"
added to this behavoiour is also not customer friendly some time rude.
Whether this is your mannagement ?or purely blackmarketing?
Gas cylinders are avialable with vendors ,we have to pay 30 to 50 rupees more per cylinder.
last bbooking date 28.12.2007 cash memmo no-144829 time 9.38am . order no-15057. delivery date 07.01.2008 3.35 pm

THINK OF YOUR GOOD CUSTOMER SERVICES IN CAPITAL
AND ............................REST OF INDIA.

I am Rais Ahmed residing at D - 939, Kabir nagar, Delhi - 110094 and I am a user of Indane Gas through BABARPUR GAS SERVICE C - 3/4, Gali No. - 3, Babarpur Extn., Kabir Nagar, Delhi - 110094 since 2004 and my Gas account no. is BP - 18136
Dear sir through to your rules we can get one riffling after 22 days but your agency dealer is not fullfill your comittment they are giveing us one riffling after one month and at the time when we ask something about the rules they are giving us lots of abusing words
So I request you to please check of the issue and take a neccessary action for the agency


I will always be greatful to you.




Thanking you



Your's Truely
RAIS AHMED
[protected]

This is to state that your customer with M/s Kandhari Gas Service having cust. No. KG16768. I have Kandharis tel. no. as 65155303,27519710 as printed on their cash memo. When I need to book a refilling of cylinder I try a lot on telephone but usually get the no response from them, phones are not answered. So I have to go to their office for booking of the same . Today also I tried to contact them on telephones but i phone was not answered. Sir this is very hard to go every time personally to their office for booking in today's mechanical life. Please advise me what to do for permanent solution and get my booking registered for refilled cylinder at the earliest. Your prompt response/action shall be highly soliciated. Please cofirm the same. Thanking You
Your Sincerely
KISMAT PRASAD

I Joginder Singh Resident of H. No. 257/12, Hans Encleve, Gurgaon, Haryana. a LPG Indane customer with Raghu Gas Agency, Khandsa Road, Gurgaon (Haryana) and my consumer Number is RT2181. I have booked for a refile on[protected]. Even though I did not get my refile from Indane
(Indian Oil Corporation) dealer.

Even I am facing this problem each and every time. I am fed-up of the service of Indane Gas.

Please try to help me out, I am not able to understand what should I do for it.

hello indane,
my name is ravi mishra. i am from arjun park nangli dairy najafgarh new delhi 110043.
my distributer agency name is GEMINI INTERPRISE, Tuda mandi, NAJAFGARH.
sir i am very sad to say that your efforts are losses, now you spending a lot of money and work but there are no response from distriburers.
In my agency managing is very less. all gases are going for black
now they are booking gases after 30 days and it came to home after 10-11 days. if we says about that then they say that we have no cylenders. but in actually 40% gases are black cost price450 to 600.
sir my uncle want a new connection. they told us that we have to pay 2900 Rs. sir we don't want gas stove. then they told us that then we cant take connection witnout that.
sir plz solve our problem.
i hope very lightly.
Thankuy Sir

My indane gas customer number is 29967 and am registered with the supplier Kavitha gas agency at Ashok Nagar chennai.

I have been trying to get the telephone conbnection to reach them to indent for replacement. I am not able to getn the connection through for it is cntinuously engaed at any tie of the dayand atany number of times. It is highly taxing and irritating. Even if we getthe connectionthe reply is non committaland leves the customer wondering whether te indent has been registered for no indent number is given. hy not they are advised to open an email account?

I am a LPG Indane customer with Sri Rama Gas Agency, Ramamurthy Nagar, Bangalore and my consumer Number is 31262. I have booked for a refile around 35 days before and given with waiting list No.144. Till date I have not received the cylinder.

During 3 telephonic reminders, it was told that cylinder has been dispatched on 14/01/2008. When I started asking about the details of delivery, they have ignored to give any detail and said that if the cylinder is not received it will be done immediately.

Now, my second cylinder is also almost in finishing condition and I am totally upset with the poor performance of the dealer. I request you to take necessary steps immediately.

I AM A L.P.G INDANE CUSTOMER WITH SADHANA GAS AGENCY FATEHPUR SIKRI DIST.AGRA MY CONSUMER NO. 1318 I, I HAVE BOOKED FOR A REFILE ON DATE[protected] UNDER ORDER NO.-17600 EVEN THOUGH IT IS NEARING EIGHTEEN DAYS. IDID NOT GET MY REFILE FROM INDANE(INDIAN OIL CORPORATION) DEALER.


MUNNI DEVI(KASERE)

MAIN MARKET FATEHPUR SIKRI (AGRA)

I am a LPG Indane customer with Kasna Gas Agency, Greater Noida . I have booked for a refile on 23.01.2008, My refile is not deliverd till today(2weeks). How long it takes to deliver the refil?
Please reply soon.

Radhashyam Sahoo
I-354, Alpha-II
Greater Noida
Goutam Budh Nagar
201308

I AM YOUR CUSTOMER . MY ADDRESS & CONSUMER NO. DETAILS ARE GIVEN BELOW.

NAME : Amarnath Ghatak
K.N.Ghatak Road, Noapara
Shyamnagar, 24Pgs (N) , West Bengal, India.

Consumer No. : L 1950

I booked One Cylinder (Domestic Use Purpose) dt 18/01/08, deleved 28/01/08.

Today i want to book another cylinder, but distributor says after 21days you are able to book your second cylinder.

I want to know from you is it the system of Indian Oil ?

Or

The system make from distributor ?

I hope you will take care the matter and help me for booking systemetically.

If possible kindly give me the Telephone No. of Kolkata office of Indian gas service and contact Officer Name.

Thanks
Amarnath Ghatak
[protected] (M)
[protected] (M)

DISTRIBUTOR ADDRESS & TELEPHONE NO.

SHYAMNAGAR INDANE SERVICE
GHOSHPARA ROAD, SHYAMNAGAR, DIST-24 PGS(N)
PIN - 743127 , WEST BENGAL

TEL :[protected] /[protected]

Indane Gas — No Timely Delivery and Avoid Phone Calls

Dear Sir/Madam,

I am the Customer of Indane Gas Service at Ahmedabad, Gujarat. I would like to draw your attention regarding the poor service of Indane Gas Agency at Naranpura. The Gas Booking Number always found off-hook or engage , even their are 3 booking number for booking gas cylinder. I had booked the cylinder on[protected] and the executive at the desk said that it will be delivered with in couple of days but till date the same in not delivered . Even the Executive deployed thier not giving proper response . Yesterday my gas Cylinder was emptied and we faced problem of Cooking in evening.... Also today moring I had to go office without Lunch and Bathing( due to winter we kept water on gas for bathing) which is shameful situation for me. I live in HUF so the consumtion of gas is more then normal.

Even I came to know that the Gas Cylinder is given on black market with High Prices to the hotel owner and other customers. If the same Persist then I will approch to the local newspaper and Media regarding same and If necessary I will not hesitant to do the sting operation on Black Marketing of Gas Cylinder and reveal their strategy in Medida and Newspaper.

Hope from the next time I and other Customer of Indane Gas do not face such problem and Inconveince caused by such problem.

Below is the Agency details and Customer Detials.

The Agency named
"Arjun Gas Agency"
4/157, Nidhi Appratment,
Opp Pragtinagar Bus-stop,
Shastrinagar, NaranPura,
Ahmedabad-380014.
Ph:[protected]/27491646/27462442.
G.S.T TIN No. [protected] dt. 16-09-05
RSL No. 62

My Consumer Vide Number is AR94936.
Dahiben K Nayak
1916/1, Modi Vas,
Nr Patel Vas , Juna wadaj Bus-stop ,
Ashram Road Ahmedabad-380013.
Mob(: [protected])

Hope for the Positive Response for the same.

Sincerely

Naimesh Nayak.

I am AP singh , D-02, Second floor , South City-2, Gurgaon, Haryana.a LPG Indian customerwith Gurgaon gas agency, Gurgaon. booked LPG cylinder on 27.01.2008. M/S Gurgaon gas agencies, Gurgaon. My Connection no is 24248 , But till date i not recevied any cylinder. I personaly went to agency and request them for early delivery. but people misbehave with me. and says " hame nahi pta kab aur kaise milega".
I fedup with this agency.

Pl. look in this matter.
My Mobile No . [protected]

Patparganj Gas agency,Vind Nagar Delhi-92
Posted:[protected] by A Gupta [send email]
Booking No is always busy
Customer No-18154

Dear Sir
I have Indane Gas connection through this company.
Since 3-4 years i am noticing that either agency keep their No always engaged or not pick a phone. It is very difficult to contact them. some times it takes 3-4 days to book your request for cylinder.
empoyee specially girls sitting on counter speaks very rudely, If you complain them.
I think lots of customers are facing problem with this agency.
Ph nos of this agency are[protected] & 22770528
Ihope company willtake immidiate action in this regard, so that customer will nit face problem

Thanking you

sanjay varshney

I am a LPG Indane customer with Gurudatta Gas Agency Plot No.83/A&B,[protected]/B, Road No 4( Gree Hills Colony), L B Nagar, Hyderabad,Andhra Pradesh and my consumer Number is 31870. I have booked for a refile on 29.01.2008 under order No.15244. Even though it is nearing fifteen days, I did not get my refile from Indane (Indian Oil Corporation) dealer. 0n repeatedly enquiring for last 5 days, I was told supply auto is on vacation by tomorrow it will be delivered. till today by now i.e. time 1600 hrs. supply did not materialise. Service of this dealer is below standerds.

secondly he bring the gas receipt 2 or 3 days back dated and for booking gas he counts 21 days from the date of delivery. kindly note altogether he is taking more than 16 to 17 days for supply. one Gas cylinder runs for my domestic need for only one month Maximum. I am suffered for loose poeriod one week to 10 days due to delay in supply and for not timely booking. Hence I request for prompt service and timely delivery.
This problem I am facing for since several months with this dealer.Hence I request you sir Kindly initiate for improving services and cooperaating for timely deliveries.

Thanking you

D Seetha Ramaih

Veena Gas services, Sarai Julena, New Delhi
It is next to impossible to book a cylinder at this gas agency.The phone no. is for ever set at "Dialled no. is busy. Dial again after some time."
I complained at the no. given on the receipt but the person in-charge simply refused to lodge a complaint saying that he was not authorized to do so.
If this is the case why is this no. printed on the receipt?
Please check the nos. of this agency and take necessary action:26914545
26834949
I have a feeling that this is only to encourage black marketing of cylinders.

Veena Gas services, Sarai Julena, New Delhi
It is next to impossible to book a cylinder at this gas agency.The phone no. is for ever set at "Dialled no. is busy. Dial again after some time."
I complained at the no. given on the receipt but the person in-charge simply refused to lodge a complaint saying that he was not authorized to do so.
If this is the case why is this no. printed on the receipt?
Please check the nos. of this agency and take necessary action:26914545
26834949
I have a feeling that this is only to encourage black marketing of cylinders.

I AM YOUR GENUINE CUSTOMER. MY ADDRESS & CONSUMER NO. ARE GIVEN BELOW:

NAME : Debabrata Bose
14, Jugipara Road, Dum Dum,
KOLKATA 700 028, West Bengal, India.
Consumer No. : CD 7860

I booked One Cylinder (Domestic Use Purpose) dt 05/02/08, Vide Order No.1735.
It was assured at the time of booking the said order that the ordered cylinder will be delivered maximum within 10 days from the date of booking.
Today is 15/02/08 but no cylinder was delivered at my residence (even after lapse of 11 days) for the reason unknown to me.

I hope you will take care the matter by way of reply and ENSURE prompt delivery.

Thanks
Debabrata Bose
15-02-08
E-mail: [protected]@yahoo.co.in

DISTRIBUTOR ADDRESS & TELEPHONE NO.

M/S. CHIRODEEP
435, DUM DUM PARK,
KOLKATA 700 055, WEST BENGAL

TEL :[protected] /[protected]

I totally agree with you and facing the same problem. I would like to join you for a positive solution to this situation.
Pavan Kumar - [protected]

i have a indane gas connection customer no.j10488. region AGRA. by the name of LATE .HEMLATA, this connection has to been tranfred to MRIDUL AGRAWAL (grand son) . but the concerned people at JANAK GAS SERVICE NAMNER CROSING, AGRA are not showing any responce to my problem, i have visited them many time regarding the same issue . but every time they just come with new things like "you have to file a application, "make out affidavit". this time i have all my documents done now they are saying " it will atleast take six months to tranfer an account ". even when i asked them for a new coonection, they told me that you wont be able to have it upto next six months or it make about an year. AND THE WAY THEY DEAL OUT WITH COSTUMERS IS JUST REDICLUOS . this agency is governed by AMIT SHARMA MOB NO.[protected].

This problem I am facing for since several months with this dealer.Hence I request you sir Kindly initiate for improving services and cooperaating for timely deliveries.

Dear sir, i would like to take dealership of indane gas for home town i.e.pusa bazar, samastipur.sir plz reply ! what is the rule for dealership send me as possible. thanks

respected sir this is not my complaint but in our area dehgam, gandhinagar, gujarat 382315 we have only one agency and he is not capable to satisfy all his customer.I have gone through this problem and thought if we have one more agency not in the same town but about 25km away from the town where we have small station but there are 23 small villages it is a rurel area but acourding to my counting on the ground 86% of familly have the indane gas connection i am is army person and if the company ascept me for the new agency i will be so greatful to the company and please send me a mail as i dont know from where i have to proced so please guide me thanking you.

Sir,

I have a request to you that Your Vendors are not good and they supply the gases below the weight. We are suffering from last one year. From last month, when I have requested the vendor to weight the cylinder, firstly he denied to weight. But after my rigidness he was ready to weight. In this process he replaces five cylinderwhich was 30%-40% below from actual weight, in which only one cylinder is approx not exact up to the mark.
I had warned him already. But I am requesting you take a positive action against them.
Consumer No- K-16602

Sir,

I have a request to you that Your Vendors are not good and they supply the gases below the weight. We are suffering from last one year.Last month, when I have requested the vendor to weight the cylinder, firstly he denied to weight. But after my rigidness he was ready to weight. In this process he replaces five cylinder, where all four was 30%-40% below from actual weight, only one cylinder is approx, (not exact ) up to the mark.
I had warned him already. But I am requesting you take a positive action against them.
Consumer No- K-16602
Distributor code[protected]

Indane LPG — Abnormal delay in supplying gas

I am a consumer of Indane gas with dealer ELA GAS AGENCY, Sector-82, B.D.S. Market, NOIDA. My consumer number is 8948. I have booked a cylinder for refilling on 02.04.08, but till date I have not received the gas.
I pursue for the gas on daily basis over telephone. Every time I use to get some standard answer like 'room lock' etc. On 14.04.08, the agency told me to re-book the gas once again as the previous booking was cancelled (!) and they assured me to deliver it within 15.04.08. But it is not delivered till today. On 18.04.08 while I asked them regarding non-delivery of the gas, the agency informed me that I have booked for refilling only on 17.04.08! They also questioned me how the gas could be delivered within a day after booking.
I am surprised how does a NAVRATNA Company like IOCL tolerate such poor cutomer service provided by some of its dealers?
I know there are thousands of consumers who face such type of problems everyday. But I still hope IOCL will come out with a customer friendly solution to end the nightmere of its customers.

Regards,

Goutam Halder
(Chief Design Engineer/NTPC Ltd.)
C-59, Pocket-VI,
KENDRIYA VIHAR-II,
Sector-82, NOIDA
Tel:[protected]
Mob: [protected]

Sir i am facining so many problem o[censored]r indane agency of sringeri enterprise, sector -7.all times their ph are either engaged or long time no response from opposite side, employis r
gosipping each other, don't pick the ph.not only that they use to official ph for their personal work.
all o[censored]r customer is facing this problem
so i request u sir take necessary action from ur end

Respected sir,
Thanks for your supports and cooperation, as I had complained yesterday against Laxmi Indane Khajuraho about new connection.
Today he has promise me to solve my problem so I have not any other problem.
Kindly do not make any action against him.
Thanks you very much for your quick action, and hope in the future to have same not only for me but also for all customer .
Many thanks and regards
Nandkishor Shrivastava

My consumer No. is 39525 with United Gas Agency, Sector 3, Rajinder Nagar, Ghaziabad.

I have booked for a refill over phone two weeks ago and the supply is still awaited.

It is practically impossible to contact them over phone. For the last three days I have been trying to contact them over phone, one line is switched off and the other two lines are always in `busy' mode. Indeed very frustrated.

Don't believe me. Please try yourself the number o[censored]nited Gas Agency. It is a frustrating experience. You will appreciate that working people cannot take a day off for reminding about gas supplies.

I feel Indane dealers must have proper communication facilities.

to
the Indian gas management
dear sir
sub:complaint against Indian gas agency whose name as (sri sainath indane)
we are the customer of Indian gas since 25 years our consumer no 8137 and my name is p apparao recently our gas regulator is damaged due to ageing suddenly one day we found flame at top regulator and we immediately stopped and i went to gas agency i ask them replace it and i told above reason but that people behaviour like goondas the do not have minimum responsibility's
we went three days daily finally they changed one regulator and i connected that new regulator i found which is also damaged this new regulator which leak at top of the regulator there is small hole from hole gas come out with high speed if any thing happen to our family who will responsibility about this incidence so i kept aside issued new regulator because i want show the concern authority and one more thing the behaviour that gas agency not good and booking and supply of gas also not good plese keep vigilence aganist this agency you may found misusage of lpggas he selling to vizag steel priavate hotells so i reqest indiane gas management take necessary action agnist this
agency i can providing necessery data about this agency which is locacted at this following address sri sainath indane, shop no 4,
plotno 30, phase --1, vuda nagar kurmannnapalem, visakapatanam-530046, andhrapradesh, india ph 2512345, 2573737and my contact mobile [protected] dear sir i hurt about this incidence so iam giving complaint against agency

to
the Indian gas management
dear sir
sub:complaint against Indian gas agency whose name as (sri sainath indane)
we are the customer of Indian gas since 25 years our consumer no 8137 and my name is p apparao recently our gas regulator is damaged due to ageing suddenly one day we found flame at top regulator and we immediately stopped and i went to gas agency i ask them replace it and i told above reason but that people behaviour like goondas the do not have minimum responsibility's
we went three days daily finally they changed one regulator and i connected that new regulator i found which is also damaged this new regulator which leak at top of the regulator there is small hole from hole gas come out with high speed if any thing happen to our family who will responsibility about this incidence so i kept aside issued new regulator because i want show the concern authority and one more thing the behaviour that gas agency not good and booking and supply of gas also not good plese keep vigilence aganist this agency you may found misusage of lpggas he selling to vizag steel priavate hotells so i reqest indiane gas management take necessary action agnist this
agency i can providing necessery data about this agency which is locacted at this following address sri sainath indane, shop no 4,
plotno 30, phase --1, vuda nagar kurmannnapalem, visakapatanam-530046, andhrapradesh, india ph 2512345, 2573737and my contact mobile [protected] dear sir i hurt about this incidence so iam giving complaint against agency

Indane Gas — Gas suplie problem at always.

This is to bring to your notice that I (consumer No.Ag 09137 in the name o[censored]pender Kumar Singh)have booked a cylinder on 27.03.08. As on 7th Apr 2008 This has not yet been suplied to me. I contacted since last five days to them over phone for the refile but on the phone guies used to says we will supplie tomorrow are saying again and again tomorrow. The service from O.P. Gas agency - Nirman Vihar, New Delhi- This kind of service they provide is really horrible. The delivery guies often play foul & used to supllied less gas in the Gas Cylinder. Please do the needful and try to take necessary action.

Thanks & Regards,
Upendra Kumar Singh

sir
these all are ridiculous and hocus pocus .one of agency in janakpur road pupri dt sitamarhi, m/s prashant gas agency, an ioc agent has a style of anarchy in working, like take money in extra as 1.5 to 2 thousand as on money receipt on bills given on new connections, no any proper system in gas distribution, as no first come first serve or priority list, delivering directly from godown, no any proper way of giving new connections, as no sow of ways and waiting lists displayed on show room, and hundred of of much more.Is any man in co. or administration who can make him proper?
will u pl give proper cont details of your patna officice to talk and put up all matters with?

iam in tirupur ., here PERIYANAYAKI AMMAN GAS AGENCY DID"T gave gas cylinders correctly. they don":t attend phone also.please appoint here an another dealer for tirupur dharapuam road ., other wise iam going to consumer court

KANDHARI GAS SERVICES/LPG HOME GAS — RATE OF LPG HOME GAS

THE LPG RATES IN DELHI WERE INCREASED TO RS 345 ON JUNE 4, 2008 AND THEN REDUCED TO RS 305 ON JUNE 5, 2008, BUT KANDHARI GAS SERVICES, ROHINI DELHI ARE CHARGING RS 345 TILL NOW. THEY ARE EVEN GIVING BILL SLIP OF RS 345 TILL DATE.IT SHOULD BE CHECKED AND STOPPED AT THE EARLIEST TO GIVE JUSTICE TO ANNOUNCEMENT OF Delhi Chief Minister Sheila Dikshit.

sir,
Brij Gas Agency, Bye Pass NH_2 Hodal- 121106 Faridabad Haryana . is agency main mera C N - 7156 joki kapil bansal kay nam say hai. sriman je delivery main kay duwara cylender main 3 kg gas kam nikli. jiski koy sunwae nahi hue. sriman koe sekayat sunnay ko tayeyar nahi hai
Kapil bansal

Indane Gas LPG — NON SUPPLY OF LPG-DEALYED ABNORMALLY

CONNECTION NO. RG-7054
NAME O[censored]SER- HITABHILASHI GUPTA
ADDRESS-A205, ASHOKA APARTMENTS,
SEC-9, ROHINI, DELHI-110085

LODGED COMPLAINTS FOR REFILLING THE LPG FOR 3-4 TIMES
FROM THE LAST ABOUT TWO MONTHS AND EVEN CONTACTED IN PERSON, BUT IN VAIN TILL DATE I.E. 03.07.08

DEALER-ROHINI ENTERPRISES, NAHARPUR, SEC-7, ROHINI, D-85

sir,
i would like to draw your kind attention with this mail taht ihad booked for gas cylinders before 15 days in( saheed ramveer singh gas agency tajnagri agra ) . when asked about them about my cylinders they did not talk me and ignored me . and after some request they said that come after 3 days .. sir i am and every members of my family working person . that effect us we can, t take more leave from office ...
i hope that u may inform that plz provide delivery at time

chandra shekhar
25/89 basai khurd tajgunj agra

mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm...⇄

I am a LPG Indane customer with Indane Gas Agency bhuna dist. fatehabad haryana. the indane gas agency manager told me that they has left the booking system.they didnot give the home delivery for LPG. they even said that they have no booking system. & provide LPG after avarage 50-60 days in a heavy rush.so please order the agency manager to facilitate the Home delivery system for LPG.

Dear Sir, Maruti Gas Agency at Agra for Indane LPG supplier. I am customer from last 10 years. His service and proper quantity of cylinder is not O.K during home delivery. His office contact No. given to us[protected] is always either switched off or not reachable, this is very inconveince for booking and find the status of delivery. similarly the no.[protected] of godam dipo is also switched off or not picked up for getting any response.

Kindly make some action for them otherwise I have to be in other judiciary option. so that company market value should be good.

Thanks

sri rama gas distributers — delay in delivery of LPG cylinder

Respected sir
i have booked the cylinder in the said distributer of about one and half month ago. at the time of booking they are not giving any receipt due to which whenever i went to the office for supply of cylinder they are telling it will come shorty with in 2 to 3 days. but the problem is still continuing with the same reason. they are misleading the connections and there is gross negligence in the booking system. due to non receipt the customers are not in a position to demand for supply because in such a case they are used to tell that the booking is taking some more time. due to heavy population in our town that the requirement of the another dealership is necessary.

Indane Gas Complaints - Abnormal delay in LPG supplies!

Dear Sir

My father is a consumer having C.No-19790 of 'North Howrah Gas Agency Service', Ph[protected]/26558102, WestBengal. It is their rule/practise that a new cylinder booking is registered after 21 days from the date of delivery of last cylinder. It is very unfortunate to note that that a fresh cylinder will come after 42 days. I do not know how a family can manage its cookings by a cylinder for 42 days. I want to brought this to the notice of appropriate indane authorities for looking into the matter. Secondly they do not receive any phone call, either the does not hold the phone or put off the receiver. It is not possible on our part to visit such along distance to registered a cylinder booking as we are employed person.
you also note that we did not get any proper reply from your part as wel although i had complaint several times through web site. So please take up the matter seriously to avoid any furtheer itigation.

K.Ravi
House No.393
Giani Zail Singh Nagar
Ropar-140001
PUNJAB

The Senior Manager (LPG)
Punjab State Office
Indian Oil Corporation Ltd. (MD)
Plot No- 3A, Sector 19A
Madhya marg
Chandigarh

Sub: Bad service of Harson Gas Service

Dear sir

I am a LPG INDANE GAS customer with Harson Gas services, ROPAR, PUNJAB and my customer’s No. is HG1009A. I have booked for a refill on 6.11.2008 personally going to the agency
My neighbour also had booked for a refill on 8.11.2008. On 20.11.2008 she got her refill but eventhough my booking was two days earlier, Idid not receive mine.Next day I went to the agency and enquired, Iwas told that I will get my cylinder the next day i.e, on 22.11.2008. but it did not happen. The next day on Sunday, 23.11.2008 a refill was delivered to a house my lane and they had booked for a refill on 14.11.2008. This was very annoying and went to the agency with a complaint but they replied me that their system is down and all entries they made had been lost so they did not know who had booked and when and they all details of my card and promissed that they would definitely deliver my refill the next day on 25.112008. But today it is 27.11.2008 and I have not received my refill yet. Today I had called the agency only to be replied back that still their system is down, and today there will be no supply and I will get my refill only after tomorrow.

The following is the name and address of the agency;
Mr.Manjeet Singh
HARSON GAS SERVICES
SCF-7, GIANI ZAIL SINGH NAGAR
ROPAR-140001
PHONE:[protected]

Many of them told me that he offers refills in black for more charges. Also whenever we complain them of gas leakage they will never attend to problems. They come only after many reminders and who ever comes they talk very rudely. They come without rubber washers and say this leakage is normal.
This problem happens now and then with me and other customers with this agency. Earlier also their was many complains against him no proper actions has been taken. This time with all hopes, I kindly request that our problems be attended and necessary actions be taken in interest of the customers.

Thanking You,
Yours truly,
K.Ravi

LPG Gas — Regarding second connection

Dear sir, my self k r mishra one o[censored]r regular customer at ur panvel gas agency at lonavala dist.pune maharashtra with consumer no.13764. From last 8 months i m trying for 2nd connection but yet not i m not getting the same. So i request u plz look after the matter.

BOOKING A GAS CYLINDER
CONSUMER NUMBER: KT5195
NAME : ASHOK SHOKEEN
ADD: 154 MANGOL PUR KALAN DELHI-85

Indane LPG Gas — Abnormal delay and poor attitude of the Distributor

My consumer number 32569, originally supplied by Vaishnavi Gas, Chennai. I booked for the refill on 29th Nov 08 ref 11. I have still not got my refill even after 19 days.
It seems that this agency was terminated by the company on grounds of malpractice and shifted the cosnumers to 3 different agencies for continuing supply. However there was no communication either from the new distributor.
After personally visiting the old agency during last week, came to know of this and contacted the new agency myself . The agency claims that they sent the cylinder on 12th Dec, but returned due to door lock. However no slip from the agency was left in my house and no further actions to supply again was taken by the agency.
When contacted again on 15th Dec morning the agency promised to send the cylinder atleast by 17th Dec positively. I visited the agency as they were non committal about the supply on 17th morning. The attitude of the staff was highly non customer friendly and were very much on a commanding mode than a service mode. The owner herself was contacted and she mentioned that the cylinder will be delivered unless there is any sudden break down or services.
Since the delivery did not come even by 5.00 p.m. we contacted the agency again on phone when they made a contemptuous false promise that it is on the way and will be delivered . It did not come ultimately.

The response of the agency is highly condemnable as they seem to think that they are doing a favour and not a business dealing and service. They are arrogant and say that it is a subsidised product and hence we can not ask for the deserving service quality. The agency clearly does nit either have the capability or mind set to handle the additional list of customers diverted to them. They feel very reassured that no action can be taken against them by the company for poor customer service.

Can any thing be done to save the customers from such miseries ?

Sir,
I want to know the customer care no. of kolkata indane gas.
My nearest location garia, kol-152

gas agancy contact

Indane(Domestic gas supply by Indian oil) — Delay In supply at every month

Respected sir,

I am a consumer of Indane (domestic gas provided by Indian oil)of the are Dumdum canttonment.Our gas supply is provided by the distributer named as CANTONMENT GAS SUPPLY.My consumer no is T679.We are suffering every moth for a supply delay of at least 7 to 15 days after the booking.We deposited an amount of money for Double Cylinder facility but from the first day of service to till now they have not given us the proper service.As per our supplier told us to book for Gas at every 15th day after they provide gas every month.We have booked for gas at 26th December'08 still now they have not given us the cylinder, while we phone them they tell that they disburse the slip.Otherwise they usually tell they there has a large crisis of Domestic Gas in West Bengal what can they do?Now we have no any cylinder at home, we are using stove for cooking purpose.Please do something for the consumers of CANTONMENT GAS SUPPLY.


Hope that you will be kind enough and save us from the regular harrousments by the Suppliers.

Thanking you
Yours faithfully
Saroj Kr Paul
30, U.U.DUTTA ROAD
KOLKATA-700028

Star distributor M/sringeri gas agency Gurgaon sec 7 — Denied new connection application

Dear Sir,
I want new connection formy family M/s Sringari gas agency authorised to distribute gas in Sec & Shivpuri colony (opp to sec 7) denied that they do not accept new gas connection form as on Jan 7th 2009.I am now with no gas and no other agency is willing to give connection as Sringari agency is auth to give connection in this area.My house at Shivpuiri H.No 39 is hardly100 meters away from agency.
As I do not have any gas connection so I request you to adress my concern urgently.I look forward for urgent resolution
Thanking you

Yours Truely

Prashant Bardey

Cell # [protected]

indane lpg cylinder refill — delayed refilling cylinder

Sir,
I have booked refill cylinder against my consumer no. 14006 at Rohini Enterprises, Durga market, Naharpur, sec 7, Rohini on[protected] but the refill has not been supplied till date i.e. upto[protected]
Telephone no.s. given by the company remain either engaged or nobody attend the phone.We generally consume one cylinder in 40 to 45 days.You are requested to take an immediate action.

Indane Gas — Abnormal delay of LPG supply

Dear sir,
I am a customer of Madhu Gas Agency loccated in New Kondli (M.Vihar-III). My customer no. T04858. and booked my number for refill on 12.1.2009 at first time. They said delivery will be done after one week. As per them send the salesman 20.01.2009. That time we were out for our job.Although our neighbour said the man poeple will reach within half an hour he did not care and gone back. They cancelled the booking. Again I booked on 23.1.2009.Today is 29.1.2009 still they are in no mood to do the delivery.They said on 31.1.2009 they will deliver. This is very rediculous situation we are facing that our running cylinder was finished two days back and my family is having food from hotel.This agency people are always deal the customeres with same manner.I think this type of Public Service People are shame not only to your firm but also to entire nation.
Kindly look into this matter and take serious action against these type of people quickly.
Thanking You,
Your's faithfully
Sheeba Joseph.(T-04858)

Periyanayaki Amman Gas Agencies — Non-receipt of new booking

For all new connections, they want us to come by 2.00 pm on any workingday. I don't know why ? Since me & my wife both are working, I didn't find any time to go for new connection booking. I just found the time on 31st Jan 2009 & have gone there by 2.00 pm sharply. But they refused to accept & told that it is the month end. Why such systems are followed ? The persons sitting in the customer care are lazy & not responding properly to any persons. Who will take care of this .

Dear Sir,

My Gas Agency is Kandhari Gas Agency, Avantika, Sector-I, Rohini, Delhi-110085

It is next to impossible to book a cylinder at this gas agency.The phone no. is for ever set at "Dialled no. is busy. Dial again after some time."

secondly he bring the gas receipt 2 or 3 days back dated and for booking gas he counts 21 days from the date of delivery. kindly note altogether he is taking more than 16 to 17 days for supply. one Gas cylinder runs for my domestic need for only one month Maximum. I am suffered for loose poeriod one week to 10 days due to delay in supply and for not timely booking. Hence I request for prompt service and timely delivery.
This problem I am facing for since several months with this dealer.Hence I request you sir Kindly initiate for improving services and cooperaating for timely deliveries

Since 3-4 years i am noticing that either agency keep their No always engaged or not pick a phone. It is very difficult to contact them. some times it takes 3-4 days to book your request for cylinder.
empoyee specially girls sitting on counter speaks very rudely, If you complain them.
I think lots of customers are facing problem with this agency.
Ph nos of this agency are[protected] & 65155303
Ihope company willtake immidiate action in this regard, so that customer will nit face problem

Thanking you

Regards
Sudipto Chakraborty
C/o D L Chakraborty
228, Pocket-5, Sector-II,
Rohini,
Delhi-110085
Res Phone No.27511453

23.02.2009
A.Elangovan consumer No: 00529
Plot no: new no; 13, old No 07,
Upstairs, Lourdu nagar 10th Street(Opposite to KARTHIKEYAN Inspector house)
K.Pudur, Madurai-7

Dear Sir,

I am Indane Gas user since 1993. My customer No is 00529. Cylinder supply is given through the Premier Gas Agency, Alagar Kovil main Road, Alagar nagar, K.Pudur, Madurai-7, Tamil Nadu.

I am a two domestic cylinder Holder. I have now complaints and suggestions.

Complaint No.1. Last November, (Nov.2008), I have personally booked the cylinder in the said agency on 07.11.2008.
They told that we booked (ie entering in the computer) and the cylinder will be supplied after 10 days. But after 10 days i went and asked them for cylinder. They replied that you are not booked for cylinder, book it now and get it after 10 days.
but, finally the cylinder was supplied after 10days(25+10+10=45days)

Complaint No.2 ; Jan.17th(17 .01.2009), we received the cylinder for booking in January 6th. But, while going to book on Feb 6th 2009. They asked us to book here only on 21st February 2009 because you were supplied with the cylinder on 27th January. However I told we purchased on Jan17th. They checked the bill. It is billed in my customer number and deliverd someone else. I mysel or my wife didnot sign in it.We never received on 27th Jan 2009. How it is possible to give two cylinders within 10 days interval for a customer by your Agency.

Now on 23rd Feb.2009 alone they booked and told us the cylinder will be supplied after 15 days.
(21+15+15=51 days)

My questions.

1.How many days we have to wait after getting a cylinder to book for the next refill one?
2.II am having two cylinder connection. How long i wait 21DAYS, 45 DAYS, 50 DAYS OR TWO MONTHS. to get the refilled cylinder when it exhausted.
3. Why your Agency are cheating us like this? You don't have any control over it.
4. Each and every booking time is now give heartfelt pain.

Suggestions:
1. Please instruct your agencies to have the wriitten notice to be displayed in the BOARD about date of refill booking revervation no.
How many days between a cylinder you have to wait.
What is the actual cost.

2. In 1993, we had the consumer pass books, wherein the booking dates and the receving dates are entered. Why can't you issue such consumer pass books to avoid the cheating by the Agencies.

3. Please Instruct your Agency and make sure the proper distribution of refilled cylinders promptly.

4. Shall we have book a case in Consumer Courts, if this type of cheating continues. pl. Don't get angry with us, that much badly we were treated by your agency people.

5. Modern day Computer booking is alright but it should be transparent to the consumer.

Please take necessary steps and we hope the refilled cylinders to my family will be supplied properly because we are using INDANE GAS since 1993. This NEW AGENCY ALONE DOING LIKE THIS. The Previous KARTHIKEYA Agency was one of the prompt supplier of the refilled Cylinders. We appreciate their Customer care Attitude.
Please advice your INDANE GAS, INDIAN OIL CORPORATION Branch in Madurai, TN and ask PREMIER GAS AGENCY to make proper supply to the affected customers like me.

with thanks and regards

A.Elangovan
Consumer No; 00529.

Indane Gas — abnormal delay in refill supply

I am a resident of Sivagangai, Tamilnadu. My Gas connection number is 5161. The distributor of Indane Gas is "Vinayaga Gas Agency'. I have two cylinders (main cylinder+additional cylinder). The distributor says that a refill supply will be given to a customer only once in 40 days. Because of short supply the gap in between two successive refill supply is 40 days. ok. But they don't consider this 40 days gap system for additional cylinders. I wish to know what is the use of possessing additional cylinder?

Kannappan
16/3 Sasthiri 5th street
Sivagangai-630561

Its very easy to resolve all your issues within 30 days, please file RTI application (first call them saying that i am going to file RTI, if he challenge then definetly file RTI, once you file it he will die, Pls update me and also help to others, its your responsibility to aware other and get this country corruption free.), for more detail visit this site. RTIINDIA.ORG (All the details, Sample forms and how to submit the application)
RTI.GOV.IN (Know about RTI)
CIC.GOV.In (Decisions made)

i am trying to get NEW LPG GAS CONNECTION from raghu gas agency of indane in gurgaon

from last two months(from feb 2009) i have been ignored by telling me that new connection shall

be available only from next month. now also i am told that new gas connection is not available in

march 2009

from
vikram
[protected]

LPG REFILLING SERVICES BY IOC(INDANE) — NOT SUPPLYING REFILL CYLINDER EVEN IN ONE WEAK

I BOOKED MI REFIL REQUEST ON IOC TOLL FREE COMP. SERVISE AS ON 30.05.09 AND MI REQUEST NO. IS 3 BUT WHEN I HAD NOT REC. DESIRED CYLINDER BY 08.06.09 I ASK MI AGENCY TANWAR GAS AGENCY, PITAMPURA, DELHI-88 THEY TOLD MI NO BOOKING IS THERE IN MI CODE T-60 SO CAN U UNDERSTAND WHAT IS THE STATUS OF IOC SUCH A BIG BANG PSU.
MI REMARK VEEEEEEEEEEERYYYYYYYYYYY POOR SERVICES FROM IOC THERE AGENCIES DO WHAT EVER THEY WANT TO DO VERY SHAMEFUL. MI CONTACT NO. [protected]

YAH IOC IS A VERY MIS MANAGED CO.

Indane Gas — Malpractices, poor service quality

Indane gas distributor at Shaikpet, Hyderabad, Madhavi Gas is a cheat. They never supply cylinders on their own, never take bookings on telephone (their number is not accessible). When picked up clinder from their premise they are supposed to take Rs 8 less but they always take the full charge. Moreover they are extremely rude and apathetic.
I was given a letter saying I was eligible for a second cylinder connection and when I approached the said dealer with valid documents they told me to come later in the afternoon. When I went in the afternoon they locked their main gate and refused me an others an entry into their premise.
I called up the sales officer of Indane gas Mr. Nagaraj but he refused to hear my complaint and was curt on phone.
Speaks volume about a companies service.

Shareholders of IOC beware...this company sucks in terms of service and if there is a first opportunity to walk out of this monopoliics regime, we'll do so with impunity.

Indian oil corporation — Cylinder Supply After 42 Days

Dear Sir/Mam,

I am a Coustomer of Indane Gas Through "Rajendra Gas Service", Ambabari, Jaipur
& My Service No. is R-3335
There is provision about gas supply that agenct has to supply gas in every 30 days period automatically
We have not need to book gas.

My gas must delivered on 18th July, 2009 but after many query and phones it's delivered on 30th July, 2009 (After 43 days)

I always got problem receving gas refil cylender

There are Thousends of coustmers, who are getting problem with "Rajendra Gas Service"
Please Solve My Problem so that the supply will on time in future.

indane gas(LPG) — Delayed supply

We are facing problem of delayed supply of LPG gas from M/S Raghu Gas, Khandsa Road, Gurgaon for the past three months. They supply after about month of booking for refilling. My wife has to visit several times before the gas is supplied. Many times we go to restaurents to save gas for morning urgencies. I have double cylinder but both of them become empty at some occations. Kindly help because situation becomes worse in winter season.

there is black market of cylinders in the raipur lakhenagar area and that makes it more painful bcoz they are doing black market in the same counter ...n i also wana is it realy works to complain here or this is just a formality, , , , , , , , , , , n they are giving cylinders in 42 days or even more late ...plzzzzzzzzz cancel tthere licence or make a legal action abt this n i ve even given my id regarding any query ...n if there is any other local action which i can take place than tell me ... i wll do that too...

Indane Gas Service/LPG Cylinder — DELAYED SUPPLY OF REFILLED GAS CYLINDER

Respected Sir,

I, SANGEETA R/0 17/3, Ram Nagar, Delhi-51, have a Gas Connection no. 8615 with SRI LAXMI SERVICES, A-20, RASHID MARKET, DELHI-51. I have book for filling the gas cylinder on 16.09.2009 on Telephone No. 25611260.

On 24.09.2009, I personally gone to the above gas agency and enquired the status of my riffled gas cylinder, The staff of the gas agency assured me to delivered the cylinder with in one or two days positively. After 24.09.2009 I have made so many calls to gas agency on T.No.22455205, 22465591 but all in vain. Sometimes we could not make an urgent call for booking the gas cylinder with the agency because the telephone numbers given by them remained unattended, engaged for long hours.

On 02.10.2009 I again booked for riffled gas cylinder on Tel. No.25611260. On 07.10.2009 at 09.20 A.M, I have received gas cylinder after 20 days.

Keeping in view the above , I would like to request your good self that the matter should be enquired from the gas agency for delaying of gas cylinder to the consumer, which is being a essential commodities and such delay had caused embarrassment to the customer. This is not the first instance with me, but it is in routine matter in the past also. The matter should strictly be taken up with the above gas agency for harassing the consumer despite of availability of gas cylinder with them.

The action taken against the gas agency in this respect be intimated to me.

Thanking you,
SANGEETA, R/O, 17/3, RAM NAGER, DELHI-51.
TELEPHONE NO.20440262.

shell gas services — cylinder not given after booking

cyllender booked on 23/09/2009 no-8628 but suplly not given after repited reminder till date 10/10/2009.
in between also meet to area officer but not suplly given.

thanking you

rakesh
([protected])

We booked Domastic GHas cylinder w/ your North end Gas Center, Prasadpur near Rail gate No 11, Barasat. N. 24 Pgs. ( Tel ;[protected],[protected] as early as on 19 Sept.' 09. Unfortunately No Gas is received till this day, Oct. 14' 09! Your dealer not even answers/receives the phone calls.when we dialed

We are under a great disadvantage and suffering. Can you please help and oblige.

N. Dutta : Customer No. T 653.

Indian Oil/ Indane Gas — Delayed supply of LPG gas cylinder

Reference Connection number: 05330
Agency: ELA Gas, Shop no. 50, Pocket A, Sector - 93, NOIDA
Name of Consumer: Baljinder Singh Sood

We have been booking our requirement with the ELA Gas. Even after 12 days they have not supplied the refill cylinder and they keep all there telephone switched off. This creates lot of inconvenience and they do not bother to inform when the supply will be made.

Indane Gas - LPG cylinder refill — Not / delay in delivering refil

Dear sir,

I posted compliant on 02 November , 2009 on this subject , but regret to note that no solution as come out as of now.

I am Indane gas customer , consumer no. 50580 under his authorised distributor M/S Rajasthan Gas , Kota Junction , Kota ( Rajasthan). I booked my refil on 14 October , 2009 ( plaese check records) & as of ywt I am to get my refil. Most interesting , I am on regular follow up for my refil and continues with some false & baseless excuses & promises.

The peak of episode of today that on follow up for my refil they confimed that my refil is under delivery & can be delivered any time so I shold at my home to recieve. Whole day I am waiting to welcome his delivery boy but as usual I failed. This is very common problems I face on all most all the times for his services since begining.

My request is not limited to lodge a complain to get my refil but to know what shall I do get out of this mess. I want to change my connection with other gas company to expect for relatively better service. I donot think there is any out other than this.

I would like to ask Indane official to enquire and reply back suiatbly the reason of delay and preventive measures for not to repeate same in future. I donot know wheather I should extruggle to get my answer same as I do to get my refil.

Regards

Shivesh Kumar Chaudhary
Kota

LPG Gas — Refil Cylinder not Deliver till now

GAS REFFILING PROBLEM

Gas connection no. 12040

I had given request for booking of gas on 7th November 2009. Gas booking was done but reffil cylinder not deliver till date, regular follow up at gas agency no. agency people replied me and said that gas will be supplied on 10th November 2009 but no service request was made. Till today 02nd December 2009, inspite of daily followup by visiting both gas agency and by telephone, no gas supply has been made. Since beginning these officials are saying that they will supply the gas within 4-5 days but it has been around 25 days but no service request has been made.

Request you to take necessary action for the same.

cylinder not suplied — cylinder not delivered regularly

Indane LPG Gas Complaints - cylinder has not dilivered after booking
View all Indane LPG Gas complaints
Indane LPG Gas


cylinder has not dilivered after booking

we have connection from priya gas Agency Tiruvarur,It is the story of every time and is of every one in the area. Agency is black selling the gas to the sweet makers and to the hotles in the area, which is absolutly wrong and no checking is there by the related officers.

My name is Saurabh Gupta. I have two connection of indane gas. consumer having C.No-003082
Name o[censored]mesh gupta and second is C.No.008248 Name of Mahesh Gupta of 'Maharani Gas Service' Name of thee owner of Gas company is Poonam, Sidhpura Distt. Kanshiramnagar U.P. Mobile No. [protected], [protected]

It is their rule/practise that a new cylinder booking is registered after 21 days from the date of delivery of last cylinder. So, following their practice, we booked for new refill on 29/9/2007 but after elapsing 9 days further, i enquired on 07/10/07 for my new refill over telephone. They said that another 12-15 days will require to deliver the said cylinder. That is lead time will stood as -21 days + 9+12 = 42 days. It is very unfortunate to note that a fresh cylinder will come after 42 days. And Sometimes gas comes but we have no any information when gas is over comed and Distributed.i think that gas cylinder has been delivered to Black Person.(Who give more money and they don’t have any valid connection.
So sir this is quite not fair this is impossible that any family can bare without 42 days without a gas cylinder.

Sir Please take desire action.
I hope so this matter is solved within 3 Days.

I am a Coustomer of Indane Gas Through "Chauhan Gas", Tanda Road, Hoshiarpur & My Service No. is CGO- 8502

There is provision about gas supply that agenct has to supply gas in every 21 days period.

but we got the cylinder after the cycle of app. 45 days. several times we requested for the same to chauhan gas but nothing.

I always got problem receving gas refil cylender

There are Thousends of coustmers, who are getting problem with "Chauhan Gas Service"

Please Solve My/ our Problem so that the supply will on time in future.


Mohan lal
[protected]@yahoo.co.in

Indian Gas celinder — short supply 10 days waiting

i have customer of indian gas in jabalpur Dealer name : sandeep gas agency jabalpur (near lalit colney)
i have only single cilender cunecction and when i have booked my cylinder the dealer told it take 10 days watting please if i have wait ten days then remaing 9 days how wiil prepare my food.
so pls give priorety to single conection.
contact no: [protected]

Indane Gas — Extreme delay in refill supply & misbehavior of staff

All ready lodded complain at Indian oil on 14th Jan 2010, but still no revert.
Please find attachment for detail.

Thanks & regards
Amit Bhaskar.

Indane Gas — non booking and supply of lpg

my consumer no is 3528 registered with yadu indane gas sewa shahibabad,up.(noida ncr) agency phone no[protected] not picking phone for many days and not supplying lpg. kindly do the ndeedful. even booked thruivrs service booking no 54 on 15.1.10 not sullied yet.

Indian Oil Corporation/Indane Domestic LPG — Abnormal delay in LPG supplies!

Dear Sir,
Consumer No. 31688-G
Agency: Gurgaon Gas Service
Meharauli Road,
Gurgaon-122001
HARYANA

I booked for a refill of my Domestic Gas Cylinder on[protected]. I was told that it will take 15 days. When I contacted them on telephone on[protected] they told me that I will get it on Tuesday i.e.[protected].When I did not receive it on that day I contacted them on phone again on 20-01.2010. This time I was told that it will take another 3 days. Now on[protected]Sunday) I am still waiting for the cylinder at 16:00 Hours. Tomorrow is Monday, when they observe their weekly day Off and day after tomorrow is Holiday for Republic Day. I still don`t
know how much more time they will take after this waiting of 24days. They will book the new refill only after 21 days from the date of delivery. It means, even if they deliver it on 27th I will not be able to book my new refill before 45 days of the last booking date. Due to uncertainty of the next delivery time the Gap between the two consecutive bookings will keep on increasing thereby rendering it useless to have two cylinders. The 21 Days gap between the two bookings should be maintained from the Date of Booking and not from the Date of Delivery- which is not certain and difficult for them to maintain. I would not assign other REASONS for Abnormal Delays in LPG supplies as they are well known to the authorities and the public.

P.N. WAHAL
A-19, First Floor,
South City-II
Gurgaon-122001
Haryana

Hi,

My wife is a consumer of Indane Gas, in the name of -Babita Fernandez, bearing consumer Number-VK19735. I had booked for a refilled cylinder on 18th of jan 2010. At the time of booking the agency person who took the booking told me that it will take 7 to 8 days at least due to shortage of supply.But, as per their record they supplied it on 22nd jan 2010. But in the same time no body was there in my house. So it returned back. There were 2 days holidays in between, so I enquired about that on 27th jan 2010, but they said that it has been cancelled and for a refilled cylinder you need to book again and it will take another 7 days. We don't have any extra cylinder currently. So, since 10 days we are facing so much difficulties. The distributor details is-
Vikash Distributor
Near NewTown Bridge, Kolkata-700102.

Please reply back to us specifying how in one day the distributor cancelled my booking. Is there any norms for cancellation of booking. Ex- if the consumer will be available, then immediately the booking will be cancelled or they will hold it for some days.

Waiting for your early action.

SK Trading Co. Exhibition Road Patna — Non delivery of LPG domestic cylinder

I booked for a LPG domestic cylinder with M/s SK Trading Co., Exhibition Road, Patna on 08-01-10. Sr No of delivery is 2141. Till date the gas cylinder has not been supplied. On personal enquiry the Agency does not talk properly.

Indane Gas — delayed delivery of LPG by Veena Gas

I am a consumer with Veena Gas, Sarai Julena vide consumer no. 30255. My experience with the agency in respect of delivery of LPG cylinder has been extremely bad during the last 6 months. I book a cylinder on 1260, I wait for a week then lodge a complaint on 155233. nothing happens, lodge the complaint again and the cylinder is delivered after 15-20 days. The same story is being repeated in this instance also. I got a booking on 15.02.10 at 4.01 pm vide booking no. 112. Lodged a complaint on 155233 for non-delivery vide complaint no. 43439 on 23.02.10 . Nothing has happened as on date. I request you to help me out.

I would like to add to this that i am a consumer with M/S golden Gas servce palam vihar gurgaon and have been trying to book my cylinder since last 7 days but all nos are kept busy at all the times and we cannot book the cylinders since 7 days then they have a practice of supplying cylinders after 15 days this makes total 21 days and if the cylinder is exhausted in between we have to sit without LPG .
I m really pizzed off with the service of this agency.

we have received gas cylender today dated 12.03.2010 we find total weight of gas cylender of 20kg.kindly look in to the matter and do needful step.
Thanking you
Your's truly
Jagdish Sharma

I am a LPG Indane customer with sree ma kirupa Gas Agency Shop No.11, R-30A TNHB Complex, Spartan Nagar, Anna Nagar Western extnsn, Chennai 600101. and my consumer Number is 10151 I have booked for a refill on 17.02.2010 under order No.1702. I was told refill would be sent within ten days but it was not sent even after ten days when i enquired i was told it was not booked and they told you would be recieving within one week after that every day i used to enquire over the phone twice but they repeatedly told everyday refill was sent already and you would recieve the refill withn 6 pm but i am not in receipt of the refill till 18.03.2010.

Sir,
I am Booking My Gas Cylinder Date 4.04.2010 But Not Supplied Till Date 14.04.2010 This Problem Face To Me Last One Year.Please Solve My Problem.
Gas Agency Dikshit Gas Seva Khicripur delhi



Thanks & Regards
Yashoda
Consumer No-12733
Mobile No [protected]

Most of the indane dealers does not want to book even after 21 days and 40 or 45 days over even the
dealers want to take their own time for 10 days delivery. Whether the Indian Oil Gas Division when
teleophoned they never bother about the complaint and they want only Consumer No and they will
give to the dealer and the dealers may harassament to the consumers. I would request the Indian
Oil give clear cut instructions to the dealers and as well as to the public through leading dailies
in English and local vernacular language in regard to correct refiling for registration whether from
the date of bill or from the date of delivery and what is time to taken for delivery whether within
three days or more or dealers choice. Which is correct for consumers to take unnecessary
quarrel with dealers and distributor of Indian Oil Company.

I am a LPG Indane customer with Sahid Om PrakashGas Agency, Loni Ghaziabad. I have booked for a refile on 26.07.2010, My refile is not deliverd till today(10 days). How long it takes to deliver the refil?
Please reply soon.

Shyam Singh
347 Ram Park -II
Loni
Ghaziabad
UP

Indane Gas Agency — Abnormal delay in supplies of refill

Dear Sir,

I have booked a cyclinder on 29/07/2010 with Haqrdik Gas Agency, Shop No.g-23, PLOT NO.16,
MEGH MALHAR, SECTOR-11, GANDHINAGAR -382011, TELEPHONE NO.23233200 AND 23229639.
MY CONSUMER NUMBER IS 12983 TILL DATE THE AGENCY HAS NOT SUPPLIED THE REFILL
YOU ARE THEREFORE REQUEST TO KINDLY LOOK INTO THE MATTER AND INSTRUCT THE AGENCY TO SUPPLY THE REFILL IMMEDIQTELY WITHOUT ANY FURTHER DELAY.

Sir

Sir, I booked for gas cyllinder on 05.09.10 through centralised booking system, but i did not recd the cyllinder till date. my consumer no.is 88987 in the name of Pramal Singh, kindly arrange to see the delay and arrange to supply the cyllinder at an earliest please.

Indane Gas — Abnormal delay in gas supply

I booked my gas on 20/08/2010 to M/s Premier Ga service Dehradun from my consumer no 1486 and booking no4189.After waiting for complete one month Ivisited the agency.They told me that the gas will be deliverede today or tomarrow but I am waiting till today 25th evening.The phone of the agency remains faulty or busy.On personal visit every times they assure that the gas will be supply today.I am an old men and cant visit the agency each times where as the phone remains every times faulty. Kindly advice me what should be done by the old people like me. Thanks
C.S.GOEL
4-MAYUR VIHAR,G M S Road
DEHRADUN-248001
[protected]
<[protected]@yahoo.com>

Delay in delivery of Rifiling Cylinder
To,
Incharge,
IOCL, INDANE GAS

My name is Indra Singh . I am living at Defence Lab. Jodhpur Rajasthan. I have DBC connection for LPG cylinder from Veer Shiv Gas Agency, Ratanada, Jodhpur. My consumer no is 29690 in the name of Indra Singh.

I have booked refiling cylinder on 01.09.2010 and till date i did not receive the same. During my continuous communication to their staff they are not replying positively and still it takes 6 days more they said.
Also every time it is verry dificult to communicate them through phone as failure to connect their no.
[protected], 2514592 these nos are busy every time or no body picking up when get connection fortunatly.
Every time it takes minimum 10 days and require to remind their staff more than twice.
This time i have booked 01.09.2010 and till yet to come.
As i am servicing in Defence now i am suffering a lot due to delay in refiling cylinder.


Request to take appropriate action so that i do not feel any apprehension.

WIth Regards,

Indra Singh
Mobile No. [protected]

shell gas services — Gas Cylinder Not Delivered

Gas no. S000402

The Gas was duly booked on 21.11.10 thru automatic Phone system, however, till date the same not delivered to our Address.

This type of service is really shocking.

Name : Ratna Saha
Phone No. :[protected]
[protected] ( M)

Moreover, it is a surprise that no one is picking up the phone at the Sheel Service Gas Booking centre....Need really a check.

If not resolved in next 48 hours, i would be compelled to take necessary action.

Regds
Raja Saha

i am a consumer of indane from Kerala... here, it takes more than 45 days for the delivery...

Dear Sir,

I am consumer of Indane gas.My consumer id is 10675.My agency name is MOHIT GAS AGENCY AMBALA (HARYANA).i booked gas on 13 jan.Till now i didnot received it.every time it will take more than 20 days.when we go their they allways say that ur home was locked but near my home their is a shop i told them to give the cylinder to him they never ask him i had given my cell no many time but then never call on it i am very pharastate from them . most of time all phones keep busy.pls do needful action for it.

Thanks,
Dalip singh
ph-[protected]
[protected]

Myself SHEETAL PANIGRAHI, bearing mobile no [protected] for the indane gas of Berhampur, ORISSA . My customer id- BI 3467 as already stated that there has been non delivery of the gas. There has been a several number of times when I have tried to contact them on the phone at the respective office even that was not picked up. After repeated requests which I have done by going to the office again and again but still there has been no consideration made.

Serial no- 673 date of booking 7/04/08 date of delivery 3/06/08. Serial no-3525, date of booking 12/08/08 there had been a warning from the head office hence the date of delivery was 23/08/08 but again when for the Serial no- 539 and the date of booking 4/11/08 there had been a great delay in delivery which was made on 11/01/08 and finally for the serial number-2159 which was booked on 07/02/09 thegas cylinder has not been delivered yet.
This indicates for a great irresponsible behaviour, intensional harashmental as I have to buy the cylinders in black which has really caused a great mental strauma for me. so which indicates for a bad customer service. therefore i would request you to investigate on the matter by sending up a surprise team for investigation else i would have to knock the door of the consumer court.

my consumer no 44504 gauri enterprises palam new delhi. i have booked a cylinder on december 4, but i have not gotten after 12 days .This indicates for a great irresponsible behaviour, intensional harashmental as I have to buy the cylinders in black which has really caused a great mental strauma for me. so which indicates for a bad customer service. therefore i would request you to investigate on the matter by sending up a surprise team

also inform me [protected]

Dear Sir,

I visited many times to Babarpur Gas agency in East Delhi to take a new LPG connection but they alwasy say that booking for new connection is not open. so you contact after some time. I want to know that really booking is not open. And also that when it will be open. Please tell me.

Thanks
Firoz B. Faridi

lindane — POOR PERFORMANCE OF AGENCY

Hi,
I am consumer (Consumer No. 7025) of Indane Gas agency and availing facility of Indane gas (domestic) trhough " SREE MUTHAPPAN GAS, PATHIRIYAD, MAMBARAM, KANNUR, KERALA,, telephone No.[protected]" since last four years. The agency code no. 117751 and hold by Shri Dinesh KK.

Though I am holding double cylinder facility and used to book well in advance, the agency always alert me that inability of the filled cylinder. But it was seen that the agency used to sell the filled cylinder on black as well as in accordance to the intimacy of people attached them.

Further, the agency used to charge extra amount of Rs 25 per cylinder although my residence is falling within 1 km from the shop/godown of the aforesaid agency. Though the agency hold telephone booking facility, they never attend on telephones. Even on physical booking and delivery of gas cylinder, it was observed that I was in receipt of the bill of another customer which indicate the malpractices carried out by the agency.

I obtained the gas connection somewhere in 2000 from Kohima, Nagaland and is being transfered in accordance to the posting of my husband. Now the Agency has asked for production of ration cards and the purpose of production of such document was not known and aware to me. As i expressed about my position and frequent transfer and posting of my husband in different locations in every 3-4 years, I hold a unit of the ration card of my parents only.

Further,as far as my little knowledge and belief, " a ration card shall not be used as documents of identity as per Public Distribution System Control (2001) order".

In short, I want to convey the authority that
1. The performance of the aforesaid gas agency is very poor.
2. The agency boost the black marketing through the back doors and provides extra benefit the the unauthorised persons.
3.Telephonic booking is not performed by the Agency
4.Delivery of the gas within 1 km is charged at Rs 25 per cylinder by the agency.
5. The Agency did not frame any time for delivery of the the filled cylinder from the date of booking
6. Agency used to harass the customers by way of asking the unnecessary documents.


Sreeja Palakkandy
[protected]

I AM FULLY AGREE WITH THIS COMPLAINT AND DUE TO BAD PERFORMANCE OF LATA GAS AGENCY HIS DITRIBUTORSHIP MUST BE CANCEL FOR HELP OF CONSUMERS

I am shifted my house from Chromepet to Urapakkam, Perungalathur Indae Gas Agency, not agreeing my transfer.

poor response from dealer for transfer of gas connection
Sir,
I have been shifted from maharast to utter pardesh before one month.I carried Indane gas transfer voucher with me.my residense is near prtap vihar in a township.since one month I am trying to get my gas connection transfered to captin gas agencies, but till now I have not been able to do so due to poor response from the dealer.
Please help me.
Thanks and regards,
ANESH KUMAR mobile no.[protected]

i want new indne gas, pls tell the procedure

ruban
[protected]

Indane Gas — Gas cylinder not delivered from 2 months

hi sir i am a customer of indane gas name Mr. D p bhatt gas customer no 20288, tried to booked gas from last 2 months getting prompt that gas booked but not got delivered at my address my agency is payal gas at kasmiri gate. Request you to please check what is happing with gas agency and try to deliver ASAP.