India Today Book Club — books and cd"s paid ordered not recieved

 
4 Reviews
India
 dinesh malhotra
i had ordered some books and CDs from India Today Book Club on june2007 and paid through credit card. Till 6th oct 2007, I did not receive the books and the CDs. Many emails sent to their customer care department remain unanswered. Though the company belongs to a reputed media group, their service level is very disappointing. I intend to lodge a complaint with the cyber crime cell of Police if they do not respond to my mails and deliver the promised merchandise within a week. I was told that this issue can be classified under cyber fraud. Looks like the company will wake up only when a summon is issued by the Police to its MD

Membership No. : ITBC07305530

WEB ID : 1735530
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

i had ordered some books and CDs from India Today Book Club on 29/12/2007 and paid through credit card. Till dec 2007, I did not receive the books and the CDs. . Though the company belongs to a reputed media group, their service level is very disappointing.
Dear Mr. Prabhakar Your complaint has been resolved on 21/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
Dear Mr.Prasad Gudimalam Your complaint has been resolved on 18/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    6%
    Complaints
    875
    Pending
    157
    Resolved
    12
    phone
    +91 12 0407 8000
    location
    Mediaplex, FC-8, Sector - 16A, Film City, Noida, Uttar Pradesh, India - 201301
    India Today Book Club - books and cd"s paid ordered not recieved