ADVERTISEMENT

[Resolved]  India Today Book Club — books and cd"s paid ordered not recieved

i had ordered some books and CDs from India Today Book Club on june2007 and paid through credit card. Till 6th oct 2007, I did not receive the books and the CDs. Many emails sent to their customer care department remain unanswered. Though the company belongs to a reputed media group, their service level is very disappointing. I intend to lodge a complaint with the cyber crime cell of Police if they do not respond to my mails and deliver the promised merchandise within a week. I was told that this issue can be classified under cyber fraud. Looks like the company will wake up only when a summon is issued by the Police to its MD

Membership No. : ITBC07305530

WEB ID : 1735530
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet

Comments

i had ordered some books and CDs from India Today Book Club on 29/12/2007 and paid through credit card. Till dec 2007, I did not receive the books and the CDs. . Though the company belongs to a reputed media group, their service level is very disappointing.
Dear Mr. Prabhakar Your complaint has been resolved on 21/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
Dear Mr.Prasad Gudimalam Your complaint has been resolved on 18/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
ADVERTISEMENT

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    India Today / BagItToday
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    1280
    Pending
    0
    Resolved
    753
    India Today / BagItToday Phone
    +91 12 0407 8000
    India Today / BagItToday Address
    Mediaplex, FC-8, Sector - 16A, Film City, Noida, Uttar Pradesh, India - 201301
    View Full Information
    ADVERTISEMENT