India Today / BagItToday Complaints & Reviews

I ordered for a pair of Reebok shoes on 12/02 but it did not arrive till date. Whenver I communicate and ask for the reason of delay I always get the same response that it will be delivered within next few days. I have almost fade up with their service and also lost the hope of receiving my order.

I have paid rs 2600 with India Today Book Club and they promised me to send the 3 days package for couple with a child anywhere in india by flight up and down by paying another rs 7000 at the time of flight. I havent got the response from them afterwards, I called there customer care number no response. They told me to login to www.bookstoday.in/promos.htm, But thats a false link. I don't what I have to do next to claim my package.

Hi This is A. Narender Reddy, i was made a payment for Reebok Kit.
"Complete Reebok Fitness Kit worth Rs 8196 which includes Reebok Shoes worth Rs 2999,
Reebok Tracksuit worth Rs 3999, Reebok Bag worth Rs 999 and Reebok Towel worth Rs 199
at the price of Reebok Shoes alone. You get this complete Reebok Fitness Kit at Rs 2999
only (Rs 200 to apply as order handling and delivery charges over and above Rs 2999)."

I made payment for this offer of Rs.3198/- on -5-FEB-09 Credit Card Number: XXXX6015 at LIVING MEDIA. The Amount was deducted from Account and i called 4 to 5 times to the customer care Number:[protected] and they said that will get the pack last week. Now i got messege due to technical reasons your amount is not paid so need to pay the Cash again.

In around December 2008, I booked an order for set of 12 books for an amount of Rs. 2598 (inclusive of processing, handling, courier charges and all the other charges as applicable) through Internet in response to your mail which came on my personal email ID.

This offer has attached to it the following gifts:

1) Rs. 5, 000/- voucher for all expenses in a hotel
2) Rs. 7, 000/- voucher for Airtravel
3) A UCB watch worth Rs. 2600/-
4) A membership of club of Rs. 300 free books.

However, when I got the packet, the packet contains only the books and no free gifts. Even the executive from the postal department was asking for Rs. 200/- more from me as VPP charges. As I was not satisfied, I returned the packet.

Again on 9th February, 2009, I got the call from your office regarding the offer and they asked for the clarifications why I had rejected the offer. I explained to them the above deficiencies. They promised me that it will not happen again if you take this offer. They insisted me to take the offer. On their insistence I booked the order through you by telling my credit card number and all the other details, consequent to which the same offer was reinstated and was given order number ORA[protected].

Further, again on 11th February, 2009, I again got the call from your sales department. The lady at the other side named Ms. Shyrel told me to take another order for value of Rs. 2598/- . I told her clearly that I have already booked an order on 9th February, 2009. She told me that this is a different order and if I take this, I will be in the ist of top 10 clients and will surely get Rs. 1 lakh in draw to be held on 31st March, 2009. On her assurances, I took this order (order number OGA[protected] also but I clearly and specifically told her that I did not want the books again ad there is no point in keeping 2 sets of the same books. She told me after confirming from other person that I will get one Reebok kit comprising Reebok Track Suit, a bag, shoes and I more thing (Reebok fitness Kit) plus other things as mentioned below, all for Rs. 2598/-:

1) Rs. 5, 000/- voucher for all expenses in a hotel
2) Rs. 7, 000/- voucher for Airtravel
3) A UCB watch worth Rs. 2600/-

I told her several times that please be sure that I will get the same things and not another set of books. She confirmed me on this. Also on both the occasions, the sales executive confirmed me that I will get all these inventories in one packet only.

Inspite of all these unequivocal assurances from your side, I got two packets and to my surprise, the packets were same. Both the packets contain similar twelve books. There was no free gift inside the packets as promised. Only1 packet contains UCB watch.

My concerns are:

1) Why I was given two packets containing the same stuff inspite of your assurances that I will get different inventories in both the packets.
2) The first packet doesnot contain any free gift. The Second packet contains only the UCB watch, which is a very bad quality watch. I AM GOING TO MAKE A COMPLAINT TO UCB ALSO. They are promoting their bad quality watches through you and you are equal partner in this. This is really bad stuff from a renowned company.
3) Your invoice says that I have to claim the free gifts within 60 days. Why I have to claim these gifts. You should have send me those gifts with these packets as promised by you.

When I tried to contact your customer care at number[protected]as given in invoice) last Saturday, the same is busy at most of the times. I got through the number on three occasions after repeated dialing; however it is shocking that even after 20 minutes continuously waiting on all the three occasions, the phone was not connected to any of the customer care executive. Only thing I listened was a music for more than 1 hour.

After this, I contacted your sales department for solution but the response was even more pathetic. They told me that they cannot do anything and I have to contact the customer care only for all my grievances. When I told them my problems in getting through to the customer care, they gave me another number, the response on which was also the same MUSIC ONLY.

I again contacted the sales department and talked to senior people also but to no avail. I told them that they are in the same company and they could forward my request to customer care and gave my number to them so that they can call me. But they flatly refused to do so. They simply told me that they cannot do anything. It is really agonizing that at the time of sale, they were always eager to talk to me and close the deal as early as possible by promising false benefits and at the time of listening grievances, they just shrugged off their responsibilities. This is the sales department only who had taken my order. It is also amazing that when I called sales department, the phone was connected with in 30 seconds and everybody was available but to sell not to offer any help on the already sold product. However, the customer care department was not accessible for more than one hour. After this I messaged ITBC to 52424 also on 1.19 P.M. in afternoon for assistance, I got the message from them that:

“Thank you for contacting us. Our team member will call you back soon to discuss your request.”

But again nobody from your side has contacted me. What does soon mean? Can you tell me? Even after a week, nobody has called me to discuss my problems.

The crux of the matter is that you are not interested at all to look at the problems of the customers due to the following reasons:
1) Your customer care is not accessible.
2) Your sales department is not listening anything. I don’t understand their concept that they cannot do anything.
3) Nobody contacted me even I week has been passed after sending my request for assistance through SMS.

This is nothing but a very unprofessional attitude from a renowned group INDIA TODAY.

I AM MAKING THIS APPLICATION FOR THE EARLY REDRESSAL OF MY GRIEVANCES AND IN THE HOPE THAT U PEOPLE WILL LISTEN.

IF NOT RESOLVED, I WILL HAVE NO OPTION BUT TO FILE A CRIMINAL COMPLAINT FOR CHEATING, FRAUD, CRIMINAL BREACH OF TRUST BESIDES OTHER REMEDIES AVAILABLE IN LAW AT YOUR RISKS AND CONSQUENCES.

Regards

Manoj Gupta
Advocate
Delhi High Court

HI,

I have order a reebok kit and paid 3198 though credit card. I was to shift my location in 1 month, the representive assured me to deliver the package before that. I did not receive anything in that time frame. One day I have received message that I have missed my package and it is returned to book club. Without trying to contact me, I did not receive any call or message from courier company. I have contacted book club and got my addressed changed, now it is more than 15 days and I have not received and package at my new address. I am not able to call at official number of india toady[protected], nobody is picking up. I feel cheated here, surfing on net I have realized that there are many who have suffered becuase of india today book club's non ethical practices. I need my package or return of my money. My order number is 0GA[protected].

Dear Sir,

I have made payment of Rs.999/- through my Credit Card on 27.01.09 for Subscription of Mail Today News Paper for 2 years. The offer is for Gift Voucher of Reebok Shoes and 2 Years subscription of New Papper. But till today I have not received any Gift Voucher and subcripton Vouchers.

You are requested to please do the needful at the earliest.

Thanks & Regards

Mahesh Sakhuja
[protected]
G-15 B, Shyam Park,
Nawada, Uttam Nagar,
New Delhi-110059
[protected]@yahoo.com

Subscribe: But do not expect deliveries!
I had subscribed for a Mail Today subscription for one year starting April 2008. The cheque was given to the news paper vendor and he promised the rest will be taken care of. However for the whole of April, no paper was delivered saying that he is waiting for the coupons. Later after delivering for a few months, he again topped from Dec 2008 onwards saying that he does not have the coupons and that I should complain to Mail today. I got no response from the number of the executive the vendor had given. So I contacted the Delhi office. I was given a different number to contact[protected] and was given a complaint number [protected] on 17 Feb 2009. I was told that all coupons were in fact given to the newspaper vendor and he should supply. The vendor says he has got none and I should pay for back papers delivered.

There is no resolution to the complaint. No one contacted me. if I contact the number is busy or not answered. The website of mail today has no email address for subscription complaints.

So I am just putting this message here that if you intend to go for a yearly subscription-- don't. You might be fleeced by the paper vendor and the local executive of Mail today combined. If you do subscribe insist on coupons being delivered to you against a Cheque.

A Kumar G-50 Sector 39 Noida 201303

please suggest me whether i should take the following seriously and into consideration or it is a fraund and fake email. thanking you.



dr rahul muchhadia
WINNER !!


Dear dr rahul muchhadia

Fabulous News! You have won a PRIVILEDGE Voucher worth Rs 3000 in our computerised system of nomination through e-mail ids. You are one of the fortunate few to get it.

Winning Entry (e-mail id) : [protected]@yahoo.com

Your PRIVILEDGE Voucher has been reserved for you at www.bookstoday.in/mywatch/dr rahul (click to claim your winnings)

This PRIVILEDGE Voucher entitles you to get a flat discount of Rs 3000 on purchase of a Swatch Watch worth Rs 4950.

This rare deal can get you more than 66% discount on this luxury watch.

If your luck holds, then there is much more waiting for you...


MYSTERY BONUS GIFT WORTH Rs 2600 WAITING!

SEE IF YOUR LUCK HOLDS...
Click here to Claim your Winnings!
TIME LIMITED VALIDITY ! DEADLINE IN EFFECT !


click here to unsubscribe
* Conditions apply * Offer available till stocks last * Actual product may differ from the images shown.

You have received this mail because you opted for getting special offers and commercial promotions by email. This mail has been sent from an unmonitored mail account and hence, please do not reply to this mail.

Dear Sir
India today book club executive called me on 10 feb, 09 said me i am selected for 60 lac draw /scheme under 30 member, membership will remain continued if and only if i will give them order of 2598 rupees through credit, for this in return i will get following things: 1)an international watch, 2)books worth 4000, 3)one single person free air ticket to any where in india, three days and two nights stay in three star ac hotel with free air tickets for couple and child below five years of age with meal and assistance free,
i got delivery of books worth1999 only with a very bad quality watch of rupess costing not much more than 400 but no any tickets?,
i wrote a mail to india today on 17/02/09 :[protected]@indiatodaybookclub.com, reg invoice no. printed and their mentioned site:bookstoday.in/promos.htm which is not opening also today i tried alot with every no. printed on it for claiming my free gifts, but as it is already fraud company its site not opened
on response the response came that our server is down?//????
Now i really want to bring to all the people of india for such a fraud company and i will fight for the best to get all teir executive said, i have phone detaiols also only thing is that i want to lodge complaint against responsible members of this company so that their offices can be closed at earliest in delhi .

I had registered for Rs.60 lacs sweepstake entry on the mail received from [protected]@irctc.co.in. Thereafter I got a mail from India Today Book Club (ITBC) for successful registration in the sweepstake entry with passcode.

Thereafter I got a phone call from ITBC offering 20 devotional CD's @Rs.2598. In return they have informed the following freebies worth Rs.14000/- would be provided alogwith the Book's :

1. Reebok Shoes (they have taken my shoe size)
2. Voucher worth Rs.7000 for air travel in India.
3. Holiday voucher for Rs.5000
4. 1 key chain
5. 1 leather purse.

Today I have received vide their invoice no.ORA[protected] only the Books's, key cahin and purse whereas all other things as above have not been received.

On speaking to them they have informed to log on their website bookstoday.in/promos.htm and claim free gifts by mentioning the unique identification number.

Unfortunately after trying several times it is not being logged and shows error in the identification number.

ITBC have failed in their commitments and have failed to deliver the freebies and now are giving excuse of logging on their sites for claiming the gifts. It is misleading and people are fooled after they have made the payment.

The matter is to be taken up seriously with them and ensure they fulfil their committments or pay the money back to me alonwith penalty and fine so that such things are not repeated in future.

Hi,

I had placed the order to India Today Book Club in the month of October order number is OGAO80136551 with order value of Rs. 574/- it's almost five months that I have not received it, whenever i call the customer care number the executives give me false assurance that they will dispatch my order and within15 working days i will receive it but to my dismay till date I have not received it.

I have spoken to few customer care executives like Ravindra Kumar, Sunil Sahu and Anant Kumar.

As i have lost all hoes from India Today Book Club, I kindly request you to look into the matter.

Please see the below cnain of mails i had sent them enquiring about the parcel.

Regards
Veronica Mascarenhas


________________________________________
From: Feedback Club [mailto:[protected]@indiatodaybookclub.com]
Sent: 16 February 2009 15:50
To: 'Veronica Mascarenhas'
Subject: RE: Query

Dear Member,

We apologize for the inconvenience caused to you in this regard.

With reference to your mail we would like to inform you that due to some postal problem your parcel was came back to us. So that we have forwarded your complain in our concern department, they will check your details and arrange to re- dispatch your parcel as soon as possible.

We assure you to provide always best services.

For further queries, please feel free to call us on our Helpline Number[protected] or[protected] Toll free, 9:30 AM TO 6:30 PM, all 7 days)

Thanks & Regards
Kuldeep Singh
India Today Book Club

________________________________________
From: Veronica Mascarenhas [mailto:veronica.[protected]@arrkgroup.com]
Sent: Monday, February 16, 2009 3:51 PM
To: Feedback
Subject: RE: Query

Hi,

I have still not received my parcel my order number is OGAO80136551 with order value of Rs. 574/-

Do you guys have little bit of humanity or not??? Its been over five months a am chasing you’ll for my parcel.

Regards
Veronica
________________________________________
From: Feedback Club [mailto:[protected]@indiatodaybookclub.com]
Sent: 22 December 2008 13:14
To: 'Veronica Mascarenhas'
Subject: RE: Query

Dear Member,

We apologize for the inconvenience caused to you in this regard.

With reference to your mail we would like to inform you that your order has been dispatch by the speed post (TNT Courier) on date 28/11/2008, please check it at you’re near by post office through your same consignment no[protected]

We assure you to provide always best services.

For further query or assistance please feel free to mail us. Or call at our customer care[protected].Toll free 1800 – 1024242


Thanks & Regards,
Kuldeep Singh
India Today Book Club

________________________________________
From: Veronica Mascarenhas [mailto:veronica.[protected]@arrkgroup.com]
Sent: Monday, December 22, 2008 10:40 AM
To: Feedback
Subject: RE: Query

Hi,

I have placed the order in the month of October order number is OGAO80136551 with order value of Rs. 574/- it’s almost more than 2 months that I have not received it.

How long you’ll expect me to wait??

I guess I have waited long enough for my parcel to arrive, can you please check and let me know the status.

Hopefully you’ll do the needful this time quickly and not make me wait for another two months.

Regards
Veronica Mascarenhas

________________________________________
From: feedback club [mailto:[protected]@indiatodaybookclub.com]
Sent: 06 December 2008 10:47
To: 'Veronica Mascarenhas'
Subject: RE: Query

[protected][protected][protected][protected][protected][protected]----

Dear Member,

We apologize for the inconvenience caused to you in this regard.

We would like to inform you that your order has been fully processed from our end.

Kindly note down your

Member ship no: -ITBC08698346

Order no: - 0GA[protected]

Kindly wait for 10 to 15 working days.

Your order has been dispatched on 28/11/2008 through courier Postal department & your docket no is[protected],

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries & assistance please feel free to call at our helpline[protected]/[protected]Toll Free no.)

Thanks & Regards

Tanzeem Ahmed

India Today Book Club


________________________________________
From: Veronica Mascarenhas [mailto:veronica.[protected]@arrkgroup.com]
Sent: Thursday, December 04, 2008 2:45 PM
To: Feedback
Subject: RE: Query

Hi,

My order number is OGAO80136551 with order value of Rs. 574/- Now It’s around two month but still I have not received the parcel yet.

Can you please check and let me know about the same.

Regards
Veronica Mascarenhas


________________________________________
From: Feedback Club [mailto:[protected]@indiatodaybookclub.com]
Sent: 22 November 2008 17:28
To: 'Veronica Mascarenhas'
Subject: RE: Query

Dear Member,


We thank you for your mail to us.


With reference to your mail, we would like to tell you that we receive your payment which you made through the credit card and also like to tell you that your order is in under processed from our side and you will receive your parcel very soon from our side. And you don’t have to pay any thing in this regard.



For further queries, please feel free to call us on our Helpline Number[protected] or[protected] toll free, 9:30 AM TO 6:30 PM, all 7 days)



Warm Regards
MOHIT NAGPAL
India Today Book Club
________________________________________
From: Veronica Mascarenhas [mailto:veronica.[protected]@arrkgroup.com]
Sent: Wednesday, November 19, 2008 12:11 PM
To: Feedback
Cc: Veronica Mascarenhas (Veronica)
Subject: Query

Hi,

My order number is OGAO80136551 with order value of Rs. 574/- I have already paid the same amount using credit card, still I am getting a message(SMS) stating “you can pay on delivery”

Kindly check the same.

Regards,
Veronica
Veronica Mascarenhas Sr Executive HR Arrk Group
Tel: +[protected] Fax: +[protected]
Email: veronica.[protected]@arrkgroup.com - Web: www.arrkgroup.com


Email Disclaimer: www.arrkgroup.com/EmailDisclaimer
Arrk Ltd. Registered in England & Wales Registered No 3574335 Registered Office: Greenheys, Manchester Science Park, Pencroft Way, Manchester M15 6JJ


________________________________________
For up-to-the-minute news & entertainment coverage visit http://www.itgo.in

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

________________________________________
For up-to-the-minute news & entertainment coverage visit http://www.itgo.in

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

________________________________________
For up-to-the-minute news & entertainment coverage visit http://www.itgo.in

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

________________________________________
For up-to-the-minute news & entertainment coverage visit http://www.itgo.in

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

NOT RECEIVED ANY GIFTS AS PROMISED 16 CDS, RETURN AIRTICKET FOR A COUPLE, HOTEL VOUCHER, A WATCH, AND ONE YEAR INDIA TODAY SBSCRIPTION FREE AGAINST ID NO. [protected] ORDER NO. OGA[protected] AND MEMBERSHIP NO. 09836152.

PLS CONFIRM WHEN DISPATCHING AT THE FOLLOWING ADDRESS;
MS. REMANI NARAYANAN
DEI LIMITED, DEI TECH CENTER, CROSS B ROAD MIDC
OFF ANDHERI - KURLA ROAD ANDHERI EAST
MUMBAI - 400 059

Pls confirm.

Hi,

I had placed an order for a reebok fitness kit on India Today Book Club and have paid online through
http://offers.indiatodaybookclub.com/offerPage.htm.

I have received an order confirmation through mail and on my mobile . I have received an orderno. as
M-COMMERCE/0GA[protected]. The customer care number for India Today Book CLub is
[protected]Available from 10 a.m. to 6 p.m.).
The order has never reached me and customer care keeps telling that order has been dispatched and you will receive the order in 48 hours. So many 48 hours have passed away and I haven't recieved any delivery. The customer care keeps on telling that courier has been dispatched though blue dart with consignment number [protected]. I have checked with blue dart and they say that such a number doesnot exist with them.

This is a clear case of online fraud. Can you please take legal action against the company so that other citizens also donot suffer this. Can I get my money back.. There is no provision to cancel the order in the website.

Thanks
Amarjeet

Subscription Number PREV1571859 ENROLLED ON 9TH SEPT, 2008.

YET TO RECEIVE THE SUBSCRIPTION GIFT FROM INDIA TODAY WHICH WAS SUPPOSED TO COME BY 6-8 WKS. NO REASONS STATED BY THE COMPANY. HORRIBLE SERVICES. HOME DELIVERY OF MAGAZINES COMES LATE EVERY MONTH AFTER 10TH.

I have paid an amount of Rs 2598/- for 7 DVDs. I have recieved the cds and one free gift. But not complete set as said in phone while purchasing. Invoice number ORA09004629. In the pack it is mentioned that i have to claim for the remaining gifts, But the website http://www.bookstoday.in/promos.htm is always saying "You have made incorrect entries. Kindly check and enter once again !!!". I called customer care 5 times and every time it is said that the problem will be rectified in another one hour from yesterday. So far i dint find any progress. Request you to check once what the problem is and hhow to proceed further.

Thank you

The business of the above company by sending tempating E-Mails offering Free gifts is really a fraud.I have paid Rs.2598/- for a pack of CDs and United colours of Benetton watch worth 2600/- and free Air Ticket worth Rs7000/- and free hotel Voucher worth 5000/- offered by them.Their representative called me over telephone and when asked clarified that I need not pay anything extra for the free hotel stay and air ticket.Yesterday, I have received the parcel containing the CDs and watch.Following are my complaints-
1)There is no warranty card along with the watch-even model number not available.The MRP of Rs.2600/- id doubtful.
2)for the free holiday offer I have to send Rs800/- DD, which they have not mentioned earlier!!!
2)There was no flight voucher along with the parcel.for that I have to register seperately and send a form.I don't know whether they will be asking anything extra while issuing the ticket.

This is to let India Today know that being a reputed company If you all are going to cheat your customers then surely one day you have to pay back.

This is what happened to me.

I got one call from one of your executive named as "Dharmraj."

He offered me that if I pay 2598 Rs then I will be given set of 7Dvds and One good company watch.

And apart from that one holiday Boucher worth Rs 5000 and One round trip Air Ticket worth of 7000Rs.

Then I asked some questions to him..

1.Can I avail this holiday Boucher any time even there should not be any restriction of applying one months before?

Then he kept me on hold and then answered me that I can avail it any time even I can get the dates of holidays just after two days itself from the date when i receive it.

And for Air ticket he told that I can avail the complete fair including tax amount any time with in one year.

So I got convinced and gave my credit card details over the phone and order the offer.

After few days I got one parcel in which 7Dvds and One watch of some Benetton company was there. First of all that watch works for two hours and then will get stopped. Then again I have to set the time.

And for getting those another two free gifts like holiday Boucher and Air ticket, I had to call to customer care.

They gave me some website URL, from there I got some unique code.

But when I saw the conditions for availing the holiday Boucher then I was shocked.

It was like I cant avail that offer on any holidays, even including Saturday and Sundays.

Then I have to report at least one months before to avail on any specific dates. And that dates will also given by them if on my given dates there is no hotels free..

Now tell me I should loose my three days salary to go for that offer. and even I have to pay 800 rs more to book any hotel extra.

And in case of Air ticket they will decide that in which flight I can travel and only base fair will be given by them Which is now days only 1 RS and 21 Rs by airlines like indigo and spice jet.

And whenever I call to customer care they listen me for one minute and cut the call.

This is really ridiculous. I am very much upset and angry for all this cheating.
If really India Today people are reading this then please help me.

Thanks

My Details are as followed.

Name:- Saurav Jain

Transaction Id:-[protected]

Web Id====> 1802721

Order No:===>oga[protected]

Phone No:-[protected]

I had placed an order for 12CDS of Encyclopedia Britannica & Discover, which promised Free Reebok Tracksuit & and a holiday voucher/coupon for 3days/2nights stay with veg meals for a couple for Rs.2499/- (incl. Rs.500/-) handling charges on Jan., 17th 2009. I have received the 12CDS and Reebok Tracksuit but not the holiday voucher as mentioned. Instead the Invoice mentions that to claim the free holiday voucher gift we have to log on to www.bookstoday.in/promos.htm within 60days of the invoice date but to my surprise the said site does not exist. When the remittance was already credited to India Today Book Club, why the Holiday Voucher was not send alongwith the CD & Tracksuit. In this scenario, if you are not able to log on to the site, one is sure to loose the holiday voucher. This simply seems to be an eyewash. There are already 637 complaints against this company. Has the company ever thought how this in turn going to affect the reputation of the company? It's one kind of cheating.

You are requested to look into the matter on priority basis, otherwise the matter will be put forward to Consumer Forum, media coverage and definately it's going to affect the reputation.