[Resolved]  India Today Book Club — Online complaints

India Today Book Club — Stop Solicitations

Kindly stop sending SMS solicitations immediately. I have called your customer service time and again but it doesn't seem to work that way. I am disturbed at odd hours sometimes as late as midnight and sometimes receive multiple solicitations on the same day.

Unsubscribe my name from all solicitations immediately.

pl call me back as i ve lodged my complain

Dear Mr. Krishna Murthy,

Dont worry, you will be made to run from pillar to post for your money. most probably you will not get your refund. I am sure of that. you can search in this forum in my name (Girish Pai) to see what hardships I have faced when I placed order to ITBC.


Even today the OTBC people call me to inform about their new schemes and promotions and I just shoo them away.


Best of luck

Regards
Girish pai

Visit their office in Delhi. And first - advise your friends, near and dear ones not to associate with ITBC any more, any time

Dear Mr.K. B Gupta. Your complaint has been resolved on 27/08/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

The complaint made by Mr. Sohel Mirza has been resolved. If you have any further queries, please mail back to us on our given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.-

[protected]

India Today Book Club — Not received product ordered as a special offer even after payment.

India today book club had sent an offer with delivery of an order i had placed (A pack of CD's) As they mentioned i sent a crossed cheque for 700 rupees + charges for a pair of shoes. They didnt reply for 3 months. When i tried to contact them over phone, they didnt respond. And after many mails they replied that they had dispatched the product. But i received an order of someone else, so i re-couried the delivery on my own expenses. Then there was no response from them at all...
I had placed the order around January of 2009.

India Today Book Club — Not delivering service/product after getting payment

India Today Book Club / order no M-COMMERCE/0GA[protected]
They sold movie coupon for Rs. 588, now they have organised their call receiving/handling in such a way that I can not use the coupon. for last three months of complaints, they do not do anything, simply say "we have forwarded request to concerned department"

correspondence below

Dear Member,



We sincerely apologize for inconvenience caused to you.



With reference to your mail we would like to inform you that your request is already forwarded to the concern department for the same.



We request you kindly wait some more working days.



Very soon we will inform you about the status of your request.



We value your association with India Today Book Club and thank you for your patronage & co-operation.



For further queries, please feel free to get back to us at

[protected]@indiatodaybookclub.com or for any query please call us at[protected]or SMS ITBC to 52424 or write to us at,



INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068



Thanks & Regards,

Executive-Customer Relations

India Today Book Club








[protected][protected][protected][protected]
From: Abhay Kumar - Max Logistics [mailto:[protected]@maxxlogistics.net]
Sent: Saturday, August 22, 2009 2:47 PM
To: response (ITBC)
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA[protected]




Thanks.


Seems you have planned it that way to fool around people, take money and take rest.

May be consumer forum/court can do something.


Best regards,
Abhay Kumar
-------Original Message-------

From: Response
Date: 22/08/09 11:59:19
To: 'Abhay Kumar - Max Logistics'
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA[protected]

Dear Member,


We sincerely apologize for the inconvenience caused to you.


In this regard we would like to inform you that we have forwarded your complaint to our concerned department. Kindly wait for some more time

Once again we sincerely apologize for the inconvenience.

We will be happy to render any further assistance or clarification that you may require.


Your valuable association with the India Today Book Club means a lot to us.


Assure you of our best possible services always.


For further queries, please feel free to get back to us or Call us on our Helpline Number[protected] or[protected] tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:


INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068


Warm Regards,

Executive Relations

India Today Book Club






[protected][protected][protected][protected]

From: Abhay Kumar - Max Logistics [mailto:[protected]@maxxlogistics.net]
Sent:[protected]:08
To: response (ITBC)
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA[protected]






Seems you people are hard skin shameless fellows...


After two months you just repeat the message "we have forwarded the mail" ???


With great disragards,



-------Original Message-------


From: Respone

Date: 19/08/09 17:29:20

To: 'Abhay Kumar - Max Logistics'

Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA[protected]


Dear Member,


We sincerely apologize for the inconvenience caused to you.


In this regard we would like to inform you that we have forwarded your complaint to our concerned department. Kindly wait for some more time as soon as you will get a positive response from our side.


Once again we sincerely apologize for the inconvenience.


We will be happy to render any further assistance or clarification that you may require.


Your valuable association with the India Today Book Club means a lot to us.


Assure you of our best possible services always.


For further queries, please feel free to get back to us or Call us on our Helpline Number[protected] or[protected] tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:


INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068


Warm Regards,

jagriti

Executive Relations

India Today Book Club






[protected][protected][protected][protected]

From: Abhay Kumar - Max Logistics [mailto:[protected]@maxxlogistics.net]
Sent: Tuesday, August 18, 2009 12:44 PM
To: response (ITBC)
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA[protected]









Can you seriously think and advise what kind of processing time you require ?????


My COMPLAINT WAS MADE ON 23rd JUNE...It is almost TWO MONTHS!!!





Best regards,

Abhay Kumar

-------Original Message-------


From: Abhay Kumar - Max Logistics

Date: 07/08/09 09:55:05

To: Response

Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA[protected]


Will you take ages to reply to a complaint dated 23.06????


Best regards,

Abhay Kumar

-------Original Message-------


From: Response

Date: 22/07/09 18:10:27

To: 'Abhay Kumar - Max Logistics'

Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA[protected]


Dear Member,


We sincerely apologize for inconvenience caused to you.


With reference to your mail we would like to inform you that your complaint is already forwarded to the concern department for the same. Very soon we will inform you about the status of your complaint.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at

[protected]@indiatodaybookclub.com or for any query please call us at[protected] or[protected]toll free) or SMS ITBC to 52424 or write to us at,


INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068


Thanks & Regards,

CHETAN ARYA

Executive-Customer Relations

India Today Book Club




[protected][protected][protected][protected]

From: Abhay Kumar - Max Logistics [mailto:[protected]@maxxlogistics.net]
Sent: Tuesday, July 21, 2009 4:14 PM
To: response (ITBC)
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA[protected]






Dear Jagriti,


Thanks for your mail, but if you can go through the correspondence, you will find out that how much time you have already taken in your response.


Also see the basic service is related to leisure and pleasure - movie. Now to get a small benefit of discount, how much I have to follow up.


Best regards,

Abhay Kumar

-------Original Message-------


From: Response

Date: 21/07/09 15:38:58

To: 'Abhay Kumar - Max Logistics'

Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA[protected]


Dear Member,

We sincerely apologize for inconvenience caused to you.

With reference to your mail we would like to inform you that your complaint is forwarded to the concern department for the same. Very soon we will inform you about the status of your complaint.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at

[protected]@indiatodaybookclub.com or for any query please call us at[protected] or[protected]toll free) or SMS ITBC to 52424 or write to us at,


INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068


Thanks & Regards,

Jagriti

Executive-Customer Relations

India Today Book Club




[protected][protected][protected][protected]

From: Abhay Kumar - Max Logistics [mailto:[protected]@maxxlogistics.net]
Sent:[protected]:29
To: response (ITBC)
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA[protected]






Mr. Susheel,


Seems you are all totally out of your minds...have you read my complaint prior sending your offer for movie ticket which I already bought and am facing the troubles from your totally worst company... total non sense.


Have broke my head calling your call center and seems everybody is quite like you only.


Now any body there to respond to my complaint?


Abhay Kumar


-------Original Message-------


From: Response

Date: 21/07/09 11:03:02

To: 'Abhay Kumar - Max Logistics'

Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA[protected]


Dear Sir,

Thank you for showing interest in this offer.

With reference to your mail we would like to request you kindly find the enclosed attachment for the same.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at [protected]@indiatodaybookclub.com or for any query please call us at[protected] or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068



Thanks & Regards,

Susheel Kumar

Executive-Customer Relations

India Today Book Club




[protected][protected][protected][protected]

From: Abhay Kumar - Max Logistics [mailto:[protected]@maxxlogistics.net]
Sent: Tuesday, July 21, 2009 7:57 AM
To: response (ITBC)
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA[protected]







REMINDER - no response in two weeks after your below mail.




Best regards,

Abhay Kumar

-------Original Message-------


From: Response

Date: 06/07/09 11:36:44

To: 'Abhay Kumar - Max Logistics'

Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA[protected]


Dear Member,

We sincerely apologize for inconvenience caused to you.

With reference to your mail we would like to inform you that your request is forwarded to the concern department for the same.

Very soon we will inform you about the status of your request.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at

[protected]@indiatodaybookclub.com or for any query please call us at[protected] or[protected]toll free) or SMS ITBC to 52424 or write to us at,


INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068


Thanks & Regards,

Harinder Gautam

Executive-Customer Relations

India Today Book Club




[protected][protected][protected][protected]

From: Abhay Kumar - Max Logistics [mailto:[protected]@maxxlogistics.net]
Sent: Saturday, July 04, 2009 11:12 AM
To: response (ITBC); [protected]@bigcity.in; [protected]@offers.indiatodaybookclub.com
Subject: Re: Complaint / India Today Book Club / order no M-COMMERCE/0GA[protected]







Dear Sir/madam of a shameless company,



On 3rd July, no manager was available for the whole DAy, last call i made was to Mr. Mary, who only promised the same thing some one will call you back, same farce promise which being made by your numerous staff/managers for the last one month.



In below reference I spoke to Ms Ranjana who claimed to be manager on 2nd July, and she promised she will get back to me within half an hour.


Now two days passed she has disappeared.



Best regards,

Abhay Kumar

-------Original Message-------


From: Abhay Kumar - Max Logistics

Date: 23/06/09 07:35:38

To: [protected]@indiatodaybookclub.com

Subject: Complaint / India Today Book Club / order no M-COMMERCE/0GA[protected]


I have taken a subscription of your India Today Book Club - Movie Ticket Coupon.



I have serious complaints.



Based on my experiences and the information I gathered in few teleconversations with your booking call numbers, it seems to me that you have a well planned scheme to fool people and make money.


This goes how:


1. You have sold good number of memberships but do not have enough seat arrangements with the cinema halls. Every itme I called ofr ticket for the next 2-3 days, your call centre reverted with same reply "no availability for the NExt 6-7 days, tell me a date after that". I enquired WIth the team Leader/manager at call centre on actually how many seats you have per show In a cinema hall - reply was 1 seat per show or max 2 In some hall. it was clear why the problem. you do not have seats for which you sold coupons and hence the coupons hardly can be used.


2. Still I wanted to see whether you accept booking for a date 6-7 days from Booking DAte, and I tried to Book on the date your tele call handler said It WAs available. Then she asked ofr my credit card number so that she can write Down the card number and CVV number, and she will make the booking and then call me back with confirmation. What crap are you talking man??? I have Booked your coupon ONLINE, I will book my ticket online. why would I give my credit card number to be written by your tele call handler?


3. I said I do not have credit card. I only have Debit card. Your tele call handler straightway replied "Debit card not acceptable, and the customer must have a credit card" what crap again man? You will only make the rules for the world. When my debit card was acceptable for the booking of coupons why further Transaction can not be made with same debit card and you require a new instrument. I talked to the team leader / manager, who said she will revert to me on next working day...it is 3 weeks, she has not reverted.


Look forward to clear replies on above 3 points prior I move to consumer court.



Best regards,


Abhay Kumar


-------Original Message-------


From: [protected]@indiatodaybookclub.com

Date: 27/04/09 09:49:08

To: [protected]@MAXXLOGISTICS.NET

Subject: Order Confirmation from India Today Book Club


Dear ABHAY KUMAR


Thank you for your order. We wish to inform you that your order has been put under

process with order no M-COMMERCE/0GA[protected]. The order value is Rs. 588. You will receive an email and a sms with your despatch details soon.

Dear Mr. Sohel Mirza.Your complaint has been resolved on 27/08/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

MY FEREE GIFT NOT DELIVERD SO MANY TIME

Dear Friend, I am also suffering with the same problem. I paid for the product on 26th June 2009 to ITBC. They promised to send me the items in 3 weeks. But it's two month passed now, I have not received the items. What shall I do? Is it fake? Please suggest what shall I do?

I do not believe India Today Book Club may have resolved problem.

I have ordered for 4 nos cds and free gift of Reebok watch, I have received the CDs as on Invoice date of 31-07-09. and till date I have not received my gift.
Please do the needful

Free gift — book order

I have orderred books through order no. OGA[protected] dated 17 aug 09 of amount of rs.999/-against this purchase i am eligible for free reebok sunglasses offer. so please send me my free gift as early as possible.

India Today Book Club — not received free Reebok Classic Watch worth Rs 2599

I ordered a set of 4 International Bestsellers with free gift of a Reebok Classic Wathch of cost Rs. 2599 under order no. OGA[protected] dated 20-Aug-2009 .

They send me the set of 4 International Bestseller but not the free gift.

The Invoice No. is ORA[protected], membership no. ITBC0992134 .

I punched the required data at their website on 27th Aug 2009, i have not received any gifts.

When I talk to customer care which is always busy they say ' Our System is not updated'.

Manish Gupta

your service is very bad and very very poor.

Please note that I have bought 4 international best seller books for Rs.499/= from you but the actual discounted cost is Rs.399/= you have taken Rs.100/= extra. More over the free gift of reebok watch is yet to ordered due to your site is not accessible. This all seems to be you are cheating the customer. I can't compromise anymore.
Kindly call and get my free gift as you said without any further fees or charges.

contact the concerned person for your queries:



Vivek Gaur,
CEO, Competent House,
F 14 Connaught Place, New Delhi 110 001.
Tel:[protected]
Email: Vivek Gaur’s Office [protected]@intoday.com
Website: http://www.indiatodaybookclub.com/?

India Today Book Club — NOT DISPATCHING GOODS

Dearsir,

I would like to draw your kind attention regarding INDIA TODAY BOOK CLUB, which is a company of INDIA TODAY group, runs on-line offers for various product and services, among such offers for SAMSUNG TOUCH PHONE+REEBOK WATCH+HOLIDAY& AIR TICKET for RS 9498/which I paid them thru My ICICI BANK CREDIT card on 24/08/09, but till date they have not despatched my goods also giving some fake reason and buying time.They had given me booking id no:[protected].
my payment details as below
AMOUNT: RS 9498/
ICICI BANK C C REF :74477489236018344041027
CREDIT A/C : LIVING MEDIA INDIA TODAY
DATE : 24/08/09

I would like to drag this company before court of law and should give them a good lesson so they will refrain in future from such type of cheating business.
Thanks and regards

somesh datta
no 10 21st street t g nagar nangannalur
chennai
600061
[protected]

They had a massive break down, sometime in July. That's why their sytem is not getting updated. Technicians have been working day in night out to fix the problem. Pl bear with them. I have been doing so for my Order no : OGA[protected] and Booking ID no.[protected] for last 9 months and 3 months respectively