Indian Oil Corporation [IOC] Complaints & Reviews

I am a customer of your Indane Gas Distributor having office at near Hinoo Sewa Sadan Hinoo, Ranchi with customer no.13904.I am an employee of State Bank Of India presently posted as Deputy Manager at Zonal Office, Kutchery Road Ranchi.Sir, Since inception, when I had taken connection with the said distributor I am suffering from mental agony due to harassing attitude of Indane Gas Distributor at Hinno.Sir I was provided gas connection with 2 cylinders facility On 12.01.08 but since inception they are creating lot of troubles for supplying LPG gas cylinder. Despite booking cylinders for nearly one and half month before on 11/08/08, I was not supplied LPG cylinder till date now my 2nd cylinder is also get empty . what can I do sir even they are not entertaining telephone request for booking the gas, so I myself have to go for booking the gas.
Sir, my family is very small one with my wife, 2 years old kid and old aged mother. Sir being a single male member of the family I have to take care of all the needs of my family and being a Bank employee with tight time schedule it is not possible now and then for me to move around the Indane Gas Distributor office for booking and getting a LPG cylinder.
Despite that I visited the concerned office on 25/08/08 and 09/09/08 but I was told that there is shortage of gas, they harassed me and told cylinder will be supplied to your home till evening but till date neither cylinder was supplied nor they are entertaining my telephone now my 2nd cylinder is also empty Sir if there is shortage of LPG supply, Sir kindly make a enquiry with the said distributor about no LPG is supplied to the customers who has booked the gas for home delivery since 11/08/08.
Sir, I am suffering lot of mental pressure due to behavior of the staff of Indane Gas Distributor at Hinoo, Sir this is not the first case that I am helpless in getting a LPG cylinder, since inception I have to eat humble pie for the same. This is evident with the enclosed copy of booking and delivery receipts.

Date of booking Date of supply
26/03/08 02/04/08
26/04/08 16/05/08
25/06/08 31/07/08
11/08/08 Not supplied till date
09/09/08 Booked as my 2nd cylinder is also empty


Sir considering the alarming situation, I humbly request you to look in to the matter seriously and take action against the concerned and help to recover from such situation for me and also for the people who are facing such a similar situation.. for this I will be very grateful to you.





Yours faithfully,


Neeraj
Deputy Manager, Sbi Zonal Office, Ranchi
Hno.D404, Sri Baidyanth Apartment, Hinoo
Shukla Colony, Ranchi, jharkhand
phno.[protected]

Dear Sir

Though the State Govt. of Tamilnadu has declared that No ration card is required for LPG still the Indane Gas Agency located in Perambur (Near Don Bosco Hr. Sec. School) demands the same.

When one of my uncle called them up over phone and stating that Govt. declaration in the media he was a given a rough reply "phona vaiya" hang-up it up.

So what is the real meaning of this, still consumer are at the mercy of these petro companies when this will come to an end.

Regards

J Prabhakaran

Dear Sir,
I am currently having a LPG connection through Indian Oil's Indane Dealer, M/s. Sabi Gas Agencies, Ayanavaram, Chennai. Previously in Tamilnadu one should have ration card to book for refill even if they have a LPG connection. This is as per the government requirement.

I had shifted my residence from Gujarat to Chennai and I was not having ration card at Gujarat. Because of the non availability of NOC from Gujarat, Tamilnadu Civil Supply department is not accepting my ration card application and I do not have a ration card. Because of the non availability of ration card M/s. Sabi Gas Agency is refusing to supply me a refill.

But recently Tamilnadu government had removed the requirement of ration card for the LPG booking and had allowed many other documents like telephone bill to be used as address proof. I am ready to provide any other documents like telephone bill but still M/s. Sabi Gas is insisting on ration card and refusing to supply me a refill. Is there any way to resolve the issue.

MY CONNECTION NO. IS M-19707 AND REQUESTING TO VERMA GAS AGENCY, MANDAWALI, FOR DBC. AT PRESENT THEY ARE GIVING NEW CONNECTION, BUT NOT GIVING DBC TO EXISTING CONSUMER. PLEASE HELP ME. I HAVE TWO KIDS AND WE ARE FACING PROBLEM WHEN GAS END. MY CONTACT NO. IS- [protected].

DELAY IN GAS REFILL DELIVERY. ON DEMAND NOT SHOWN/GIVEN THE COMPLAINT/SUGGESTION REGISTER TO REGISTER MY SUGGESTION.
WAITING LIST IS SUPERSEEDED/NOT BEING ADHERED TO WAITING LIST. LIST NUMBER VIOLATED.
BOARD CONTAINING THE APPELLATE AUTHORITY IS PARTIALLY CLOSED BY THE CABIN DOOR.
ARROGANT REPLY WHEN ASKED.
THE ABOVE NORMS PRESCRIBED BY ESSENTIAL COMMODITIES ACT IS NOT AT ALL FOLLOWED AND UTTER DISREGARD TO THE ABOVE.

I've applied for a new connection in Jodhpur park, Kolkata 2 monthns back. In the meantime I had to shift from Kolkata, West-Bengal to Silchar, Assam for professional reasons.Just one week back my new connection was offered to me in Kolkata, but at the same time the agency is ignorant to transfer the connection over to Silchar which I badly require over here to settle family over here.I need to transfer the connection within 5 days just after the puja holidays since I;ve to rejoin my job at Silchar.
Please Help to know me how I can transfer the connection over here.

sir

my indane gas consumer number is 38711, when i book for the cylinder they will ask us to book for the cylinder only after completion of 21 days from the date of delivery of the 1st one. always i will be booking my cylinder with Bhagyanagar gas agency in vidyanagar. when i register for my cylinder they will give me answer that the cylinder will be delivered after 12 days or 15 days as they wish but it will be delivered only after 25 days after continuous daily request and follow up. this is not for one month but every month the same problem. but the other agencies in that area they get it within 7 days. i facing a lot of problem with this bhagyanagar gas agency. the staff also will not response correctly. i except some action on the agency will be taken by you early. thank you

venugopal

Dear Sir,
our customer id no is 25094 registered in chandra gas agencies at ambattur. sir we had only one cylinders connections at ambattur o.t in chandra gas agency. sir we lost our cylinders five years back in a critical situvation. sir my father is a tailor, since there is no cylinders we suffering a lot. we are unable to purchase kersoene in which the rate are too high. we are ready to pay the fine for the lost of cylinders. but your agent are not ready to accept any fine or issue a another cylinder. we request for the second cylinder but they are not providing us. sir please help us in this situvation. Please issue us the second cylinder orelse please collect the required fine for the lost cylinder and provide us a cylinder. orelse please cancel our cylinder so that we would pay the reputed fine.

sir please help us, we have no other way, if your company didn't help in this situvation.

ruth juliet

I have a connection from Secular Gas service . At the time of allotment I was alloted 1 cylinder citing that the second cylinder would be alloted very soon. Its been 15 months that the second cylinder has not been allotted and I am forced to hustle and bustle everytime the running cylinder is over. I am being told that DBC (god knows what does it mean) is closed and new allocations are on hold. please get it resolved ..

Today at the time of replacement of new cylinder when we going to switch on huge leakages from the joint of regulator & cylinder.From the morning No. of times complaint lodged to our dealer DURGACHAK GAS SERVICE, HALDIA-721602. PH[protected].Still nobody turn here. There is no other alternative. Shop is also closed now.It is a perineal problem with this dealer. There is a lot of booking problem. Phone is always kept engaged there. No body can access the phone.Pl. arrange to sort this matter immediately.We have forced to take food from out side.
Regards
Amit Basu
[protected]

Dear Sir,
I am emplyee of BHEL-PS WR Nagpur and working in Bhilai site.
I have taken a single cylinder of LPG gas connection on 03.06.06 from kawas (Surat) conn. no[protected], consumer no-264004 (HP GAS)
my transfer was being to NTPC Vindhyanagar (distt. singrauli). I have given a application for extra double cylinder but not getting there. now I am posted to Bhilai and transfer my gas connection from Vindhyanagar to Bhilai on 20.08.08, Bhilai Indane consumer no 337333 DISTRIBUTOR is "ABHIYASH INDANE " Neharunagar near Krishna public school.Bhilai (Ph. No[protected], 2290999) I gave a application to his for extra double cylinder. but he refused for given double connection. he is telling that now a day, extra double cylinder is not giving.

(Akhilesh dubey)
Mob- [protected],
Indane consumer no.- 337333
Qtr. no- B/235, ST No- 6, Smriti nagar, Bhilai

Dear sir,
For New LPG connection, pls give the details how to take new connection in Gudgaon (Harayana)
thanks and regards,

Rajneesh Singh Chouhan
[protected]

I have been regularly facing this problem from our indian gas dealer who books the gas in our name and doesn't give it to us rather they do sell it to the shop keeper or to any othe person who pays them little extra.in simple words we can say they are doing unethic practice.

please resole this issue.

My connection details:
Connection no:4066
Dealer name: Prachi agency.cutack
Name :shubhawati devi gupta
rajaram colony, qrt no- 4.junuspatana.
ranihat canal road.cuttack-orissa

I have recently shifted to Hosur with ration card transfer.
Its quite new for me "Gas agency tells us to wait for 25 days from the date of last delivery of Gas cylinder". They also take maximum of 10 days to deliver. I am really suffering without cylinder for atleast one week time, though I have two cylinder connection. This clause was not at all applicable while I was in Chennai.

There is a difference in Date of billing and delivery. Also the cylinder delivery boy takes an additional amount of Rs.25/- to deliver the cylinder. If the boy delivers 20 cylinders per day with 25 working days would earn Rs.12500/- pm (Rs.150000 pa) extra on his income apart from salary, which is unaccounted.

I think the concerned authorities should have a strict discipline on this.

Ram Mohan J

The system of Gas Booking followed now for us in Indane, Haldia is that you can book only 21 days after the last delivery of gas cylinder.
I had booked my cylinder on Aug 18, 2008 and given the Booking No. as 49.
Till date after one month of booking, the gas cylinder has not been delivered, in spite of repeated reminders and follow ups.

Jaijyoti Dhar
Consumer # 11728.
Indane Gas,
Indian Oil Corporation,
Haldia Township,
Haldia,
West Bengal.

Dear Sirs,

I am a lecturer in Govt. college, Nellore. Recently, I came to NIT, Trichy to do my P.G, under department sponsorship. We surrendered our Indane Gas Connection at Nellore and went to Muthumani Indane Gas Agency, R-sector, BHEL Township, Trichy-620014 with transfer papers. This gas aggency is insisting for "Local Ration Card". We are having NELLORE ration card. Since we are going to stay in Trichy, only for 2 years, we don't want to surrender our Nellore Ration card to obtain local ration card.

Can any one suggest a way forward?

Thanks & Regards

Dear Sir,

On Sunday the 31st August morning while changing the gas cylinder of Indane we found that the new (sealed and full) cylinder was dangerously leaking.After refixing the regulator
and making sure that it clicked in to place also the moment we switched the regulator on we found that
the new cylinder was indeed defective and leaking.We promptly removed it, capped it and kept it in an open balcony.

We tried invain to get any help from the emergency service provider on tel No.27801123. The
person who graciously picked up the phone informed us that we should contact our dealer only.
Even though we tried to explain that it being a Sunday the dealer would not be available he
pleaded helplessnes, repeating that only our dealer would have to attend to the gas leakage.
With great hopes we tried the Indane dealer's (M/s anupama Gas Agencies) two phone nos,
[protected]/[protected] but with no response.

Then we tried the interactive phone No 1260, where surprisingly there were no glicthes and
lodged our complaint about the gas leakage and were given complaint No.1.We also booked for
a new cylinder on the same interactive phone and after checking ours and dealer references the
system confirmed our booking with booking ref no.1.

The whole of Sunday and Monday no one turned up to set the leakage right or take away the
leaking cylinder.Our efforts to contact the dealer or the emergency no came to a nought as either
the phones were continuously engaged or ringing with no one to respond. And we have no way of
checking if the complaint on the interactive phone has been attended to by any one.
There is no system of confirming the booking by the dealer either.

God forbid if there were to be a real danger and emergency should we depend on these undependable
services or send an SOS SMS to GOD?

I am myself, Asha sharma, Consumer Number - p13568, H.No.b-361, bengali colony, sant nagar, Burari, delhi-110084

I am getting Gas Supply from "parul gas service", plot no.1, hardev nagar Nagar, jhroda, delhi - 110084. From the last 5-6 years whenever I am trying to book through Phone, getting message that Number is busy, by luck if it connects, then they will not attend the call. After booking also I am getting gas after 12-15 days only. Previously I made a complaint through ur official website. But there is no response. Really iam feeling VERY BAD about ur INDANE Gas Agency Service. If it continues like this... I will give excellent free publicity to the Public who is known or unknown about INDANE GAS. It may not effect ur business, but i do as well as i can... through Media(being a Media Person).

Recently i booked Gas on[protected], they said "within 07 days u will get it". I have waited until[protected], the 07th day I went by 11 AM. Again they said "it will take 2 more days". I have asked "then why did u say 10 days", replied... It will take 2 more days sir... and misbehaved . Tell me, i[censored] r in the same place "How do you feel"? Please think in that way... i[censored] r unable to solve the problem. Then please let me know

I am really disappointed due to this consumer service of "parul gas service pvt ltd" Gas Agency of sant nagar, Delhi. You are requested to kindly look into this & do the needful at the earliest.

Thanks & Regards,

Asha sharma

I BOOKED A REFIL ON 3RD SEP 2008 WITH ABHIL GAS AGENCY ROHTAK EXTN COUNTER MEHAM DISTT ROHTAK AGAINST BOOKING NUMBER 1047. MY CONSUMER NUMBER IS 015751. TILL NOW I HAVE BEEN AWAITING FOR REFILL. WHILE CALLING ON PHONE [protected] WITH THE EMPLOYEE OF THIS GAS SVC, THIS MAN SAYS WRONG NUMBER AND DISCONNECT THE PHONE. AS A RESULT OF WHICH THE EMPLOYEE OF THIS AGENCY ARE HARRASHING THE CUSTOMERS. IN VIEW A PROMPT SUPPLY IS REUIRED AND NECESSARY ACTION IS REQUIRED AGAINST THEM.

UMESH VERMA
PHONE [protected]

Dear Sir,
I am getting Indane cooking gas supply through the distributor "Cooking Gas Agency, Malavia Avenue
I street, Thiruvanmiyur, Chennai". MY COSTUMER ID IS 66095 & Plot no E87, door no 23, 30th cross st, Anna colony, Besant nagar, Chennai-90 I have booked gas cylinder on 5th sep 2008. still today (14th september-2008) i have not recieved the refill cylinder. I have 3 years old kid in my house . Iam following up every day through phone no one is picking up the phone for an hours. Iam fed up with the service. Please take action to provide us refill cylinder as soon as possible.