Indian Oil Corporation [IOC] Complaints & Reviews

I have been trying to book gas cylinders on phone. The telephone line installed even if it rings, is not attended during booking period, i.e. upto 4.00 pm and after that the persons concerned pick up the phone, and says to book it the next day. This is happening for the last two occasions and this time for the last 3 days I have been trying to book since 20th March, 2009. The agency name is DOMESTIC GAS SERVICES, SECTOR 'O', ALIGANJ, LUCKNOW. The phone number is[protected] the only number on which booking is done.


N. Mohan
+[protected]
ID: [protected]@sify.com
narayanan.[protected]@sahara.co.in

Indane Gas


Gas Delivery

Complaint Rating:
Company information:
Reporter
Utah
India

Dear Sir,

This is regarding the delay in deliery of domestic gas. We have been facing this problem for quite a long time. Since after 2 months of booking, the gas agency is not delivering the refill cylinder.

This issue was there for last two or three years and the entire village people are suffering due to the negligence of the gas agency.

Could you please help us to resolve this issue.

Shilma Gas Agency.
Parappanangadi
Chettipadi.P.O.
Malappuram Dt. Kerala
Ph :[protected]



Regards,
Udaya Bhasker
Mobile - [protected]

Consumeer No: 6466

Hi

I stay at Vaishali, Ghaziabad (U.P.). I am trying to get a new LPG connection. But to whomsoever distributor I went everybody is insisting me on buying a new chullah from them along with the new connection when I already have a chullah at my place. They told that no new connection can be provided if I do not buy chullah from them. It will cost me arround Rs. 1200 extra. Please let me know what to do.
Distributors are :

BS INDANE GAS SERVICE
1139 ARTHLA, MOHAN NAGAR
SAHIBABAD, GHAZIABAD,[protected]

CHANDERNAGAR GAS SERVICE
SHOP NO.UG-38
AMRIT PLAZA, SURYA NAGAR
GHAZIABAD[protected]

Yadu Indane gas
Link Road, Sahibabad
[protected]

Dated: 23 March 2009
To

Mr. B S Giridhar
Delhi State Office, Indian Oil Corporation Ltd(MD),
2nd Floor, World Trade Centre, Baber Road, New Delhi-11001.
[protected]@indianoil.co.in
[protected]
Sir,
Please refer to my earlier applications whose copies are enclosed hereunder for your reference, regarding non issue of LPG cylinder to me against my no 17671.
I am highly greatful to you for taking pains and intrest in my case, but I am sorry to mention that inspite of your kind instructions M/s Veer Jyoti enterprises are not issuing the LPG cylinder.
It is therefore requested that some drastic action may kindly be taken against M/s Veer Jyoti enterprises so that I may get my LPG cylindet regularly in time.
Thanking you
Yours faithfully
R.S.Sharma
1st Floor,
A-37 Sanwal Nagar,
New Delhi
Ph.[protected]
CC to: Mr. V K Verma, Indian Oil Corporation Ltd.(M.D.),
Indane Area Office, Delhi 2nd Floor, World Trade Centre Babar Road, Barakhamba Lane New Delhi - 110001.
[protected]@indianoil.co.in
[protected]
________________________________________________________________________________...⇄
Dated 07/02/2009

To
Mr. B S Giridhar
Delhi State Office, Indian Oil Corporation Ltd(MD),
2nd Floor, World Trade Centre, Baber Road, New Delhi-11001.
[protected]@indianoil.co.in
[protected]

( URGENT )
Sir,

Please refer to my earlier application (copy hereunder this application) sent to you 58 days ago ( two months approx.) regarding non issue of LPG cylinder to me by Veer Jyoti Enterprises. Opp. Panchsheel, Joseph Tito Marg, New Delhi 110017. Tel. No. 26493784 and 26494108.

I am highly greatful to you for taking pains and intrest in my application, but I am sorry to mention that inspite of your best efforts I am not getting the Gas supply.

I am making request in a day or two but now they are saying that my account has been declared dead by the Veer Jyoti Enterprises.
So I am not able to get he LPG Gas Cylinders.

It is humbly requested that kindly interveen in the matter so that I may get my Gas Supply by 09/02/2009.

A line of action highly be appreciated


Yours faithfully
R.S.Sharma
1st Floor,
A-37 Sanwal Nagar,
New Delhi
Consumer No: 17671 and 21455

Ph.[protected]
CC to: Mr. V K Verma, Indian Oil Corporation Ltd.(M.D.),
Indane Area Office, Delhi 2nd Floor, World Trade Centre Babar Road, Barakhamba Lane New Delhi - 110001.
[protected]@indianoil.co.in
[protected]
________________________________________________________________________________...⇄
(Copy of previous complaint letter hereunder)

Sir,

It is to inform you that before the connection of Indraprastha Gas Ltd. I was getting my LPG cylinder from M/s Veer Jyoti Enterprises, Joseph Broz Tito Marg, opposite Panchsheel, New Delhi 110017. My consumer No. 17671 and 21455.

I was superannuated on 31/03/2008 (AN) from central Govt. service and I was to surrender my Govt. Quarter No. 138, Sector-1, Sadiq Nagar, New Delhi on 31/07/2008. On 26/07/2008 I have requested to M/s Veer Jyoti Enterprises to issue a LPG cylinder for cooking food as i was to get disconnection for Indraprastha Gas Ltd. and to obtain the no demand Certificate to surrender the Govt. Quarter and I had to remain in the Govt. Quarter till 31/07/2008. but no LPG cylinder was issued to me. I was informed by M/s Veer Jyoti Enterprises that they have the orders from Govt, not to issue LPG cylinder to Sadiq Nagar New Delhi as there is a Indraprastha Gas connection avilable.

On 12/09/2008 I personally went to the office of M/s Veer Jyoti Enterprises and I handed over the written application for change of address from Govt. Quarter no 138, Sector-1 Sadiq Nagar to A-37, First Floor, Sanwal Nagar, New Delhi-110049. along with a photocopy of surrender certificate of Govt. Quarter. I also requested for issue a LPG cylinder, but they did not issue.

On 03/11/2008 I have again made the request to issue a LPG cylinder but they ordered me to attend their office alongwith copy of surrender certificate of Govt. Quarter, as according to their record I am residing in Sadiq Nagar and they did not issue the LPG cylinder, with the result I am facing harassment and I had made alternative arrangement from my relatives.

It is humbly requested that necessary investigation may kindly be made and a line of action may be highly appreciated.

Thanking You

Yours faithfully
R.S.Sharma,
A-37, First floor,
Sanwal Nagar,
New Delhi 110049.

Ph.[protected]

we have booked new connection from ratnasheela indane gas agency katangi distt- balaghat, but manager and their staff forcing as to purchase hot plate from teir agency and for which they are charging 1850/- rs . and total connection charges for single cylinder connection 4250/-. however we purchased hot plate from other shop which is costing about 800/- and they charged 3200/- for new connection as they have cheated as and 1000/- taken extra for which they have not given any bill
so concerned official are requested to take immediate action.

minesh meshram

I AM THE CONSUMER OF COOCKING GAS SERVICE PROVIDED BY INDANE (INDIAN OIL CORPORATION). MY GAS CONNECTION DETAILS ARE AS FOLLOWS...

CONSUMER NO.: B18092.
NAME : AKASH SHUKLA
AGENCY: INDANE
BHEL GAS
SHOP NO.: 17, SECTOR 3 SHOPPING CENTRE, BHEL
RANIPUR HARIDWAR.

I HAVE BOOKED THE GAS CYLINDER ON 01.08.2008 AND IT IS DELIVERED TO ME ON 19.08.2008.I USED THE CYLINDER TILL 21.03.2009 WHEN I PUT A REQUEST TO BOOK THE GAS ON 21.03.2009, THE BOOKING STAFF OF BHEL GAS(INDANE GAS AGENCY IN BHEL HARIDWAR), RANIPUR HARIDWAR INFORM ME THAT THEY HAVE DEACTIVATED MY CONNECTION BECAUSE OF THE RULE OF MAXIMUM BOOKING DAYS OF 3 MONTS . AFTER WHICH THEY USED TO DISCONNECT THE GAS CONNECTION.

THE AGENCY IS PROVIDING A SINGLE BARREL CONNECTION. WHICH MEANS THAT WE CAN BOOK THE GAS ONLY WHEN OUR CYLINDER IS FINISHED.

MOREOVER THEY DID NOT INFORM BEFORE DEACTIVATING THE CONNECTION.

NOW IN THIS SITUATION NITHER I HAVE THE GAS NOR THEY ARE BOOKING IT. AND TO REACTIVATE THE CONNECTION THEY ARE SAYING IT WILL TAKE ANOTHER ONE WEEK. NOW IT IS A HELL OF A JOB TO USE OR CONTINUE THE SERVICE OF SUCH A SERVICE PROIDING COMPANY.

DUE TO ILLOGICAL RULES OF INDIAN OIL GAS CORPORATION AND DISMANAGEMENT IN THEIR BOOKING STATIONS CONSUMER LIKE AS ME ARE FACING A LOT OF PROBLEMS.

SO IT IS REQUIRED TO MODIFY THE RULE AND ALSO INFOM THE CONSUMER BEFORE DEACTIVATING ITS CONNECTION.

NOW I WOPULD LIKE TO ASK THE INDANE WHY I SHOULD NOT BREAK MY RELATIONS WITH THEM?

Dear sir
I have Requested a new conection in 20th sept.08 & Strugle for that up till 18th march.Now they agree for provide me that conection with Ugly Gas Stove, 1 sylender, regulator, safty pipe & A book @ Rs.4000.But i Don`t want to purchase Gase Stove from theire.I want to purchase that from market As per company norms .Please Resolve the sme @ priority base .

Adress of agency Regards
captn.Rakesh Gas Agency poonam kaushik
Director name Mr.Rajesh Sharma 14, hari nagar maholi Road mathura.
Near Bajrang Dharm Kanta [protected]
Maholi Road Mathura U.P.west 281004
mobile no. of director or manager [protected]

Dear Sri/Mam,

I Have subscribed for indane gas connection details of which are given below
consumer id is 31053
Agency Shirdi Sai Koramangala (Bangalore)

I am always facing the problem in delivery of Gas cylinder, even if booked 3-4 days before i am not getting the supply also when we are calling them they don't pick the calls.
It has become tedious task to get the cylinder, I am running out of cooking gas and when called the agency no one picked the call, finally in the 2nd half (3 PM) they picked the call and when I asked for status they said they will deliver only next day and said why you did not call before for which I told that I kept trying but none picked the call. The behavior of the person(his name Chandrasekhar) was very rude. i said if this is way you are treating your customers and not giving on time delivery then I need to go to consumer forum for which they said you go to consumer forum and do whatever you can do, we don't care.

Seems these agencies have no fear of consumer forum and people like us suffering like anything. can you Pl suggest ways to teach a lesson and put penalty on them

Namitaa

I am Manju Mishra, Consumer No. 017331 dt.20.05.2005. I have a Indane Gas Connection through
the agency Seva Fuel, Nimta, kolkata - 700 049 Tel. no.[protected]. I had applied for the double cylinder through Reg. no. 1054. Now I am facing the problem because my children are so small. In this situation pl. inform me that what to do to get double Cylinder.
Thanking you,
Manju Mishra
Subhas Pally
Nimta
Kolkata - 700 049

i am a lpg consumer in nagpur, the gas connection is in the name of my mother viz.sakina shabbir husain, the connection is with M/s. Dhurve Gas Agency, Nagpur and my subscriber number is DG/3681, last time i took the lpg cylinder on 19/07/08, and after that as for 3-4 months my place was closed due to some personal reasons and now when i return back to nagpur and applied for lpg gas cylinder on 22/02/2009, the distributor refused to give the cylinder stating that the gas connection is dead and asked to give in writing an application with copy of original document of gas connection. i wrote an application and enclosed the copy of documents as instructed to me and submited it on 23/02/09 with the distributor & he assured me that the gas connection will be activated in 15 days, later on after the lapse of given time of 15 days i visited to his office 3-4 times and asked about the matter but the office staff did not gave a satisfactory reply stating that the application is forwarded to the regional office and yet not processed.
you are therefore kindly look into the matter and do the needful as earliest as possible

Dear Sir / Madam,

This is second time, I am lodging a complaint about enormous delay happening in supply of LPG. We have a domestic gas connection with Thachampilly Gas Agencies, Wadakanchery, Thrissur Dist. Kerala. This connection is in the name of my mother aged 70 retired from Southern Railway and my family comprises me, my wife our 2 small kids and parents. We both are working and my parents are retired. We leave for office morning at 8.30 am.

We have booked a cylinder on 19.01.09 and till date, we have not recieved the same. Whenever we try on their 2 landphone numbers, it is getting contineous engage tone. Once I have sat down in for 30 min at a stretch to acces them but in vain. Even if you get them on-line, the people who pick up the phone will be vey arrogant and rude and it was seeming that you are calling them to avail a free cylinder or some free service. As you know, if the service we deserved to get, are not getting, obvisouly any one may get annoyed and when we ask them - why this delay always...? without responding to this, they simply disconnect the phone, which is a real insult to an annoyed customer.

I am also working in a cusotmer oriented company calls Reliance Life Insurance as a Branch Manager and when we come across to such a filthy treatment from people who responsible... just tell me, how will we respond.

Today (19.03.09), exactly after 60 days from the date of booking and even after almost 18 - 20 min contineous trial on their phone, I got them on line and intimated to them that I have a small baby at home and my parents are aged, please try to deliver one Cylinder. To this, I got response that my turn will come in next week only and if you so desparate, just come to their office and if it is available I can take delivery of cylinder from their godown, which is about 1.5 km away from their office. Then I took a leave and gone to their office, where I have found a croud of about 60 plus customers gathered infront of their office. Few of them got the bill printed and have been asked to go their Godown to take delivery of cylinder. After almost 1 hr waiting infront of their office, one girl has told me that stock has been over and you just call on tommorrow to confirm whether they have any fresh load has come.

Now, please advise me what has to be done in this regard. As I told you I am working in a Insurance Company and we are standing in March. I have already taken a leave on today and tommorrow also I have to try my luck to get a cylinder, thats even after having booked for more than 60 days.

Please do resolve this issue on a war-foot basis to carry a good impression about a company, which has been awarded a "superbrand" in the country.

Regards,

Shaju Chacko
[protected]
[protected]

Sir,

I have a/c of Domestic LPG at M/s Anirban Gas Agency, Laketown, Siliguri. I have siingle cylinder a/c of No. AN-0479. Every month the agency is taking the advannce booking after 10-12 days of the delivery
of the last Cylinder. Then iit is taking at least 35-40 days to deliver the same. Even some times it delivers the other consumers but due date of my cylinder have passed.
Is it possible to run with single cylinder for a family having 4 Members for 35+10=45 days ? On the other hand the Tea stall, Fast food stall are getting evry now and then the domestic LPG cylinder.

Is there any solution to get rid of this problem ? Have you any good reply of this complaint ?

With regards.

Dipankar Ghosh
Lake Town, Siliguri
West Bengal

Sir,
This is Gutta raj kumar from gudivada, krishna district, andhra pradesh.I have been using INDANE GAS CONNECTION. we were told that we can book for a refill cylinder only after 21 days of delivery of the cylinder.when we book, we will never know when it is going to be delivered..The dealer name is Sai Suvarna agencies, gudivada. this kind of arrangement is particularly inconvenient for people who are employed. why people have to wait for 10 to 15 days after booking for a refill cylinder. the details of the company are not even put for display. we cannot even make a complaint or get a clarification from the Indane gas company, in issues of difficulties. I am able to get 8 cylinders per year. which are insufficient for us.
Phone NO:[protected]

sir/madam
m/s milind gas agency, washim, Maharashtra,
is only gas distributer in washim which is district place.

just like me others also want new gas connection but owner refuses to accept application for waiting list for new connection. he say govt imposed ban on new connection.

but he gave new gas connection in black for rs10000/-

in this way he harassing the consumer as he is only one gas agency in the city.

i request you plz look into the matter & do needful in this matter.
thank you.

KOI MUJHE BATAI, MAIN KAHAN JAUN?

CONSUMER NO. 46448- SHRI NIWAS GUPT
DISTRIBUTOR: 177183 - S.M.ENTERPRISES, ARA, BIHAR[protected]

I MADE COMPLAINTS EVEN THRU EMAIL IN LAST 5 DAYS AND ALSO ON[protected]INDANE, PATNA, PATNA OFFICE DIRECTED TOWARDS PROP. OF S.M.ENTERPRISES[protected] THEN DIRECTED TO MR.GAURAV MAURYA[protected] OFFICER OOF INDANE. HE ADVISED TO SUBMIT COMPLAINT ON TOLL FREE NO WHICH IS ALWAYS BUSY. I AGAIN TRIED TO TALK TO MR. MAURYA BUT HE DID NOT TURN UP AND SWITCHED OFF HIS MOBILE (17.03.2008 TIME 03.45P. APPROX.).
I AM STILL UNABLE TO BOOK AND GET REFILL OF MY INDANE. MAY BE I HAVE CHOSEN THE WRONG PATH WHEN I CHOSE INDANE AS A PARTNER TO MY KITCHEN. BUT NOW PL HELP ME TO GET RID OF THIS SITUATION.
SANDEEP KUMAR S/O SH. SHRI NIWAS GUPT
PNB CIRCLE OFFICE ARA BIHAR[protected],[protected]

I have a gas connection registered in the name of my father since 25 years. Due to such long time, the original papers got misplaced. After my father expired, I sought transfer of ownership. But they refused to do that without the original papers. Also they are not acepting the booking for gas. We are being harassed to no extent.

Sir,
Sub:: Consumer No. 34724 Thru Apna Bazar, Ajmer

This is to inform that I booked my Gas cylinder on 14/2/09 vide booking No. 4653 and the supply was recd. on 14/3/09. The supplier is taking the booking after 21 days of supply which make this waiting period for 52 days (31 days+ 21 days).
I would be greatful if the matter is taken up and supply is made proper.

thanks and regards

To,
The Area Incharge, Bhilai, Durg,
Indane Gas Distributor,
Indian Oil Corporation.

THE GAYATRI GAS AGENCY, RISALI, BHILAI, DURG (CG) HAS CHANGED THEIR GAS BOOKING BSNL TELEPHONE NUMBER 0788_2293030 ...BUT HAS NOT BOTHERED TO INFORM THEIR CUSTOMERS OF THIS CHANGE. For last 3 years, the BSNL has allotted the same number to my residence.

Big Number of Gas booking calls have made MY / MY FAMILY MEMBERS life MISERABLE attending to unwanted public calls.
BSNL has no method of stopping this harasment.
I can not change the Tel.number as it is a lifeline number for my ailing patients through prescription/and other hospital related documents...for last 3 years.As a doctor, I am committed to attend to all the calls

Inspite of several requests to M/s Gayatri Gas Agency, RISALI, Bhilai, The Gayatri GAS agency has not bothered to take any step in this direction.
The Gas Agency can simply rubber stamp the "Domestic Gas Consumer card" with the telephone change information to solve the problem within a month or two...but the high headed owners are least concerned about consumers/others.I understand they need pressure, and you have the power to help me out, and to stop such recurrences in future through a polcy decision.
Your help is solicited so that I am able to serve the people better.Thanks

Dr Anjali Sethi,
[protected],
0788_2293030 (Resi)
[protected]@gmail.com

R/Sir
I am facing the problum of lpg gas cylinder from[protected] Due to transfer of my gas connection From Moradabat ( UP) to Utrola Dist Balrampur (up) they are not issue me my gas connection before 3 month I am Contact the Gas officer on Mobile Phone no [protected] but no responce of my problum
please solve my problum
Thanking you
Rakesh Kumar Bharti
c/o Bajaj Hindusthan Sugar&Industries Ltd.
village Itaimaida
Post - Sriduttgang
Dist. - Balrampur (up) Mob. [protected]

I had a connection in Lucknow vide consumer No 449827 and subscription Voucher No 2467902 from M/s GAS & GADGET, Mahanagar, Gol Market.

My papers have been Lost in transit and i have no support from company to help in sorting the issue and Give me new connection in Ahmedabad.

Please help