[Resolved]  Indusind Bank — Blocked My Debit Card Without Any Intimation

I used your ATM on 22.07.2012 at Indusind Bank South Avenue Mall Jabalpur. When I was making the transaction there was a power cut, and your ATM was switched off. Note that my card was inside the machine there was no UPS backup available for the same. I lost my card. Note that it was not my fault or machine fault it was fault of your bank that there was no UPS BACKUP Available. I am doing Banking with many Pvt Banks but never came up with such issue that ATM don't even have a UPS backup. For same I contacted there Office at Shastri Brij Jabalpur. I met Mr Piyush, executive banker at same branch he didnt even listened to my problem and said that cant be replaced. The problem is not that i lost my card My Bank Gives Back a new card in less then 5 days but the issue is if a customer is comming to there branch he can be prospect customer and bank give no response to him/her. That was shocking. I deal with many bankers in rural segment as I am in a tractor company no one gives such poor service. I am raising this issue for other customers who may face the same problem again and will be treated again by same executives of same BANK. And please atleast arrange a UPS or a Power Backup Device for your ATM's because if this thing continues everyday in Jabalpur customers like me will loose cards and suffer. Thats and advice which can help you to grow a UPS will cost additional 5000 Rs to Bank, But it can bring business more then that.

My debit card has been blocked without any reason. Please active that as soon as possible. Contact me if possible.
My contact no- [protected]

Today 29th December 2018 unable to withdraw money from atm I called cust care... He says my debit card is blocked. I have not given any request to block my old ATM card.. I was told that I will be able to access the ATM card untill 31 st Dec when I visited the nearby branch for change of address. There was no intimacy about my atm card being blocked. The cust care executive in the call was rude and was interrupting repeatedly and was not letting me speak. It is not a toll free call and the call disconnected after 8 minutes of nonsense because of low balance. I ve to sleep hungry today and suffer the following days because of the irresponsible behaviour of the bank and its employees. It is a salary account which I ve been using since 2014. I have been facing a lot of problems from the beginning. No sufficient ATMs, no proper intimacy or sms about the amount that get deducted. I had complained before about it but of no use. If called cust care for enquiry abt deduction it is lengthy tolled call and then 50₹ plus charge for calling n enquiring abt the deductions. I am closing this bank account very soon. Indusind Bank.
- Sunil Kumar S - Ph No: [protected]