IndusInd Bank Complaints & Reviews

One of my cheque for IRS. 2067 has bounced in the bank due to my negligence because i was in hospital. I have remitted the amount in the same month before the other due for vehicle loan. Now they have levied me IRS. 467 as
cheque bounced penalty.

DearAll, I suresh Vithal Barne Account holder (A/C No[protected] of your bank wants to log acomplaint against my Mortgage Loan (application no[protected]. I had appllied for a mortgage loan of amount Rs 2 crore and submitted few required documents along with 6 crossed blank cheque to my branch few months back.Now i donot want to go ahead with this loan because of competative rate of intrest offerd from other bank and i informed my bank also regarding the same.After this also bank has deducted Rs1.2 lakh from my a/c on 30 March 2014 towards my loan processing fee which is supposed to deduct from customer's loan amount.I gave a call to your customer care department thrice for my refund, there also i faced problem giving all the details and finally the peerson informed me that it will take another few days and provide me ref no 22560946, 22396291, 22451987. My question to bank is how a bank without submitting the LOD (list of documents ), ITR, bank statment, can dedeuct loan processing fee from a my account directly without informing me after repetative reminder to bank not to go ahead with this loan. It is really dissapointing that the bank take so long to refund my deducted processing fee amount. I, request, you to look into this matter seriously and try to refund my deducted money at earliest. My email id is [protected]@yahoo.co.in

Sirs, I am a senior citizen customer of your Velachery branch in Chennai city with my cus. ID given as 10274059. I have two F.D’s opened last year for which the interest accrued for the period 1-4-2013 to[protected] was stated as Rs 9604.29, as per the statement dt[protected], given to me at your branch. I had also given the form 15H on[protected]itself for the Asst. year 2014-15, as I am not an assessee my annual income being below the taxable limit of 2.5 lakhs as a senior citizen. To my surprise, however, I received Form 16 A, which is normally applicable to cases for which TDS was applied.In this statement, it is stated that Rs 1218.31 was paid in the last quarter of 2013-14 and the tax deducted was NlL.I don’t know how Form 16A was prepared for me, when the interest accrued was less than Rs 10, 000 limit and besides I had given also Form 15 H as admissible in my case!!1When approached, the branch could not explain this nor the basis for the figure of Rs 1218.31 mentioned in it!! The new manager, who recently took over, was arguing that the limit of Rs 10, 000 includes also the S.B interest since your bank is paying higher interest of 5.5 to 6 % on SB accounts as compared to 4% else where.his made me realize that here lies the catch for giving higher interest to SB accts here.This argument was all the more surprising, since it is widely believed that SB interst is tax free up to a limit of 10, 000, what ever be the interest rate given to SB acct holders in difft banks!!! I need your clarification on this .In my case, I don’t have S.B acct also here wit me as first holder and so the question does not arise still.But it wartrants clarification from you as it affects many investors of your bank if the branch manager;s statement is correct I thought it fit, to raise these issuess to more experienced persons in your bank to clarifyas to (1)How, inthe first place this Form16A was raised in my case AND (2) Do you endorse that the limit of 10.000 for applying TDS at banks includes also SB interest or only interests on term deposits in then particular customer ID!!! I had a similar experience earlier also at this branch and my complaint then also raised to you on this platform was simply forwarded to the then manager again, who is ofcourse not there now.He was repeatedly asking me if he can close the complaint, as he was not in a position to correct the mistke then.Finally I had toaccept closing that RD acct for good but withsome loss to me!! . Every time a customer raisesa complaint, it is not against an individual branch ora manager but more to know the remedy to a problem experienced and it will be helpful both to the customer and the bank, if it is seriously looked in to!!! From this background experience, I may ask again-Will you please enlighten me on the issues raised aboue?. Though I m advised at the branch to ignore the Form 16A, as no TDS is shown on it, yet it is worth knowing facts as Form 16A is essentially a TDS crtificate and when there was no TDS involved, filling the form in such cases and sending it to customer separately does not arise at all.Obviously, since it is incometax return filing time for IT assesses using Form 16A figures in it, I am anxious to know what I should do in this situation.please look in to such issues seriously to avoid d a repetition of such mistakes by the concrned groups ofpeople in the bank itself, as i feel this is wrongly projected to NSDL eitherat the banch level or outside!!! I will expect anearly reply please. Thanks. …Kanaka Durga pamula. ...

On 27 th june mr bakshi who is having 3 savings bank and fds for more than 24 lacs for the last several yrs went to bank to get 2 drafts made out from sons sb a/c ( my son siddarth bakshi met with an accident and has wounds on his right hand which bank staff noticed.)the bank dealing lady told me that the signs are not teliying than i had to call my son who was not in a position to walk a step. In the meantime when i requested ms priya the operation manager about this episode she came out on me and said i can close all our accounts most happily in fron of other customers suddenly another old age customer mr singh who was listing my conversation from outside told me that he had already closed his a/c and moved to yes bank a stone throw from your branch, on 28 th when my daughter aashita bakshi who is also having sb a/c in y0ur br visited br to operate a locker at 2.15 pm and requested the operation manager lady to let her operate the locker she again misbehaved with my daughter in front of your staff. For these i have already filed complaint with mr dhiraj and gupta on very same dates but i suppose they are also giving soft corner to operation manager lady. On 29th i took up these matter with my rwa meeting about misbehave by the lady everybody told me that the bank services are not good and better to close the a/c. Everybody told me that whenver you visit br you find a new staff member handling your account and the bank br is just like a fish market.Now i want that action sho
Uld be taken against the operation manager otherwise we will be closing all our accounts alongwith fd s by 1 st july 2014. Thanks c c rwa c5d block

As per your statement dated 18/06/2014, the available credit limit on my Credit Card No.[protected] is Rs.17, 269.86. I have not used the card since 18/06/2013. Today I put through a transaction for Rs.48/- favouring Bharti Airtel Ltd for availing concessional Tariff Charge on my pre-paid mobile. To my utter surprise, this transaction was declined by the Bank. Please look into this matter urgently and validate this transaction under advice to me. Incidentally, I put through a call to your designated contact No.[protected] at 1.56 pm today to get the matter clarified. After gathering the details from me, the officer informed me that there was a "mismatch in the available amount". I could not make any sense out of that statement. Thereafter I was put on hold for over 12 minutes, after which the line was disconnected without offering me any assistance.

hi ma'am/sir my name is govind choure i want sms alert on my mobile of my transitions. my mobile is [protected] and my a/c no.[protected] and my debit card no. is[protected] pls regester my mob. no. regards govind choure [protected]

HI,

This is Sankara Narayanan One Mr Palani is now going to join your bank in Chennai in sales team, he was already dismissed from HDFC Bank due to cheat the customer but now he is going to Join in your bank .

It has been confirmed by him, and he also misusing your bank Name and continue to cheat the customer

As i am in to finance profile i am very interest in concern of all Bank

Please take Care of this issue

His Phone No is [protected] and [protected]

I have an existing salary account in Indusind bank, kazhakuttom branch. I have submitted my check book along with my atm card inorder to close my account on jun 03 2014, but still now Jun 13 2014 nothing will happen. I think the employees are not capable for doing that job .I have made so many call with the bank and they told me that "Please wait for an hour" every time, But nothing will happen . So please take this as common notice such that from in my opinion is that no body can open bank account in indusind bank at Kazhakuttom branch.

I, m sandip dey from vill baluhati, po baluhati, dist howrah, state west bengal, .I opened a bank account raghunath pur branch t n mukherjee road hooghly wb . Opening amount deposited dated 08/5/2014 amount rs .5200/ - . Account opening sms sending mobile no [protected] .Sending date 25/05/2014 a/c no is 1000***25570 sms wise .But no any document send in my house (Document is cheque book, atm card, well come letter .) dated 10/06/2014 .Your branch relationship officer mr sanjay ray do not any quoperation to me .I opened this a/c for a loan parpose. Because your personal loan offer against previous loan amount completely paid time to time (Loan no wch01110h, latter no. 323021, latter date 21/03/14) . Mr .Sanjay ray promiss that quoparate to me . I offended your branch s poor service . I want this a/c is closed and withdrawn this amount . If you didn, t no any action within three days .This complain to cunsumer foram. For your pour service.

hello my self harshida piyush kariya i have taken a new two wheller loan an from indusand bank
and loan ac num is GRR139884
i have taken loan on 25th april and our bank executive told me u r first instalment
due on 21 st may 2014 and i have alrady bal in my saving ac in kotak bank
but first installment on date not debit and instalment comes on 7 th june 2014 so that day my balance
nit there in ac i thinking...

Hi, I am Sadakathullah Khan. I own a credit card with Indusind bank. First time I delayed in making the payment but did pay them. My bad I paid Rs.300 less For the amount of Rs.300 these bank people tortured me a lot over the phone. They forced me on not paying the amount online as I always do and wanted to send someone home to collect the payment. I use to get frequent calls from [protected], [protected]. I clearly told those people that I am in a meeting now and can’t talk to them. Despite of the fact they continuously called me upon me not answering the call. In the meeting my phone in vibration mode going crazy in my pocket. This was the best mental torture that I ever had. There was a person who called me and wanted me to send some screenshot of my bank page after logging in. I said I am not going to share any screenshots but he became angry and forced me to send the screenshot. I did not send anything to him and rejected it. This is real crazy. Please stop giving me mental pressure and torture like this. I have a good credit history of paying on time. I had a miss once and this mental torture is too much I request to listen to all the conversations that the bank made to me regarding payment and take appropriate action against each one of them. My card number: 4412 xxxx xxxx 2005 Regards Khan

i am opened account my choice number via online in coimbatore branch, and transfer as first deposit money 25000 rupees, on 21st may, 22nd may the bank person came to home collect needed document, said within six days you will get the cheque and debit card etc.. after ten days i am get . after i am call him on 2nd june, then he said the cheque will get by tomorrow, after few hours i am get sms alert your account opening document receive you get the all related document within six days, its mean that person only send the document after i am call him on 2nd june, then i am send him sms this is very bad you just send the document today only, then he not any reply, then i am mail to the bank they also not reply correct.today i get the email there is issue on my name, think after 13 days they got the name problem they are eat my money 25000. there is no any issue, he dont like i am open account online that is the issue. today i am call him he said there is issue, i told him give my money back he said its may be you get via dd or other way, any way tomorrow i am going to the lawyer file the complaint via consumer court, to get my money back.my advice please dont open any accoun t with indusind bank

Dear Ms / Sir, I have A/c No 0014-Z[protected] at your Sector 8, Chandigarh Branch I am receiving SMS daily informing my combined balance as on date. On 18.03.2014, I was informed thro' SMS that my combined balance is 63, 237.06 whereas, surprisingly, next day i.e 19.03.2014 I got SMS that my combined balance is 60, 866.92 without any transaction I lost Rs 2, 370.14 I visited your branch on 27/28th to understand the reasons. I have been informed this has happened due to some internal operational problem and would be sorted out immediately. Moreover I was informed that my account is INACTIVE. I submitted all necessary documents and withdrawn Rs 5000.00 to make my account ACTIVE During this period, I tried to withdraw thro' ATM card but could not retrieve my ATM card from the ATM M/c as I got message as UNAUTHORISED user I again visited the branch and got to know my account is still INACTIVE account My request is to recover Rs 2, 370.14 and to activate my account V M Vasishta

Sir, I am BasuDeb Roy, taken car loan for indigo car number : WBO4F3225 from the person Vivek Thakur, Indusind bank, Kolkata branch on Aug 2012 for 4 years. Its 1st installment was 13940 rs. and remaining 46 installments of 13610rs. This all installments are given in cheque. 22 advance blank cheques already given to your bank. First 5 installment was fine but at 6th installment they charged 13800 without informing me thats why cheque is bounced (because of this my reputation was degraded and 400 rs bounce fine is also charged). When I ask Vivek Thakur about this 400 rs then he assured me that he will adjust it by 200 rs in 2 months. Then on march 2014 I asked loan statement for my IT file then I came to know that approx 1800 rs overdue is there. About this when I talk to Vivek thakur but he did not reply me. On 26th may 2014 he called me to ask for cheque bt there was one cheque remaining with him when I asked him about it he said it was gone to chennai by mistake. When I went to his office to ask about overdue ten he said and accepts that it is there technical problem so the cheques arrived late and there is overdue of amounts.For all this why I am harrased so much, this overdue is because of there mistakes so why should I pay for this..? So I want to complaint please see the situation and reply me..

Iam Jaisheel.M from Hyderabad with Loan No ECS D-INDUSIND BANK INSTAL-5851804, i have completed 23 installments sucessfully, last month i've called up the officials for certain department for my NOC certificate and my loan details, they asked my number and name as i provided, they said they will get back to me ASAP, but i didnt received any of the call from bank officials for my queries. Post on 24 i received a call from [protected] for payment of my EMI and check bounce charges. I said iam not ready to pay the check bounce charges, but i will pay only my Last EMI on Rs 2573/-. please take necessay action

Hi,
My Name is Neil and I had taken a bike from the honda show room in Adyar, Indus bank had provided me a loan out of which I had put in 12000 my self. In a week the bike stopped working and when I had contacted the showroom regarding this many times there was no response, I had refused to pay my loan as there was no support from both the banks side and the showrooms side in fixing my problem. Now they have contacted me and are asking me to pay for 3000 and get the bike repaired and also to pay the loans with the late fee. I have refused the same.

Respected Sir, I have open a Demat Account in your Prince Anwar Shah branch in Febraury 2014 through Vishal Kapur . But up to now i am not get Welcome Kit . I have got the pin of Atm but no welcome kit. Whenever i call your employee Vishal & Nirmal never pick up the phone . Before opening the account they treat well but after opening the account they give very very much poor service. What did i do I don't know ? Kindly take serious action about it Thanking you Rajesh Ranjan Mb. No.-[protected]..

In November 2013 i have registered a request to close my account and indusind bank wanted me to some lean amount of 800. I have paid 800 and after that due to their system problem they have not closed because the account lean is again increased and again i havee paid some 500 from my account. after everythin done they turned up after 2 months and wanted me to pay 1500 for last time to close my account again its a lean and i did that. Till date the account is not closed and the lean amount increased again to 541 rs. Really a poor IT backend they have and no good softwaree control they have to monitor these things. I don know how these people are running the big bank by keeing these poor system that directly affect customer. My branch is cominbatore Account datails are given below Acc Number:[protected] Customer id: 10668000 I am sure being with this bank is unwannted trouble

Sir, I made a shopping on 4/1/2014 for Rs 2665.00 for which the payment due date is 25th february, 14 but due to non existance of branches of your bank neither the vicinity of my residence nor near my work place. Again on 1st March, 14 I have utilised the card for Rs 531 for which the payment date is not due yet. But your customer care department has informed me that late payment interest would be charged on this Rs. 531.My question is that why the interest would be charged on the amount for which the payment due date is not yet been over. Even the clarification of the current payable amount has not been given to me. But as a customer I have the right to know the details of the charges. please send me the details of the calculation of the due amount under the above card immediately to enable me to make the payment without any doubt. Thanks & regards, Nilay Maitra

hi i have taken personal loan of amount rs. 5.7lakhs from indusind bank.and the money is disbursed in my account. i was in constant touch with the bank employee amit chauvan . and he promised me that he will send me scan copy of agreement before amount disbursement . but till date ( after 2 weeks ) i havent received any agreement yet. i am constant calling amit and dropping him email regaridng scan copy of agreement but he is not picking up my call and not replying any mail. wat should i do in this scenario. my personal loan account no. is [protected]