IndusInd Bank Complaints & Reviews

I had a fixed Deposit with Indusind Bank for Rs.5 lakhs. When I was returning to Dubai last year, two people from the bank approached me and got me to sign some forms purportedly relating to my account, but I later found that they have been debiting my account with Rs.1 lakh towards THREE INSURANCE POLICIES each for Rs.20 lakhs. If anyone has a similar experience from Indusind Bank, please email me at [protected]@gmail.com and share your experience. Thanks. Felis Leo

I've a current account and they had deducted some money saying service charge and non-maintenance of minimum balance and later they promised that it was their mistake hence the money will be reverted soon. I waited for 3 months and till date have received nothing but fake promises. I've dropped a complaint into RBI hope they address the matter or else I will have to forget the reversal amount and close down the account.

25-12-13

My Husband Mr.R. Vandhia Devan who was a borrower of vehicle loan in Coimbatore branch bank become seriously ill on[protected] and was admitted at KMCH Coimbatore and underwent brain surgery on 17-12-13. He was kept in ICU and the fact was informed to Bank Manager Mr. Vasu Devan promptly. The loan dues pain regularly except delayed in payment during last three months, Bank Manager sent the collection Boy Mr.Kathir to check the ailing patient (My Husband) at ICU without my knowledge although I have present before ICU, collection Boy at the instant of Bank Manager was able to reach my Husband at ICU without my notice and had long argument / discussion over the outstanding dues.
This action of collection boy caused panic in the mind of my Husband and His Health deterioted further severely. Further He was kept under ICU for longer duration till 24-12-13 and his recovery from surgery extended. I would like to get reply from you for the following
1. Is it correct to torture a patient who is kept in ICU at critical stage after Brain Surgery?
2. How such unethical behavior towards a loan borrower from your bank who pain most part of dues regularly?
3. Who gave the right to your Bank Manager to keep my Husband’s Life at risk and made to suffer mentally and financially?


In this regard you treat it as my affidavit that any further damage / detoriation of my husband’s health will be held responsible by your Bank.


Mrs.G.Hepsiba Sumitha,
Guarantor & Wife of R. Vandhia Devan.
[protected]@yahoo.co.in

Without informing me, my savings account no[protected], with Seethammadhara Branch, Visakhapatnam was debited by Rs 393-26 continuously for seven months, from Jan 2013 to July 2013, a total of Rs 2752-82, towards AMB charges. On my depositing adequate amount, they stopped debiting my account.( Had they informed me, earlier it self, I would have deposited adequate amount in to my account.) On my request by letter they assured me that the amount will be re credited into my account.
It is six months, but the amount has not yet been credited.I have gone to the Branch, more than ten times, reminding them.But the officer concerned gives lame excuses.
I request you to refund the amount debited, at an early date.
Thanking you,
K.LakshmanRao, International Member, Amnesty International, London
Kranthi Towers, Flat -T-3, Seethammadhara, Visakhapatnam-530013, AP, India
Mobile-[protected]
[protected]@gmail.com
.

Dear All, I want to highlight the fact of How Indusland bank officials are operating & working in Hyderabad when processing the two wheeler loans . I have taken two wheeler loan from Indusland bank in the Month of October -2012 from Honda Showroom in Somajiguda Hyderabad. Following events followed right from me approaching them for quote and till purchasing the bike. 1. I have made an inquiry with Honda Showroom in Somajiguda Hyderabad and finalized the bike Honda CB Twister -Drum/ Electric start model. 2. The quotation which was given to me at the showroom for onroad price is 56, 608/INR. They have suggested me to go for Loan as i asked them about EMI option. 3. The Executive ( Jehangir) who approached me from Indusland Bank showed me about the down payment & EMI option for purchasing the vehicle. Total Onroad cost of Vehicle- 56, 608 INR Downpayment Made: 22, 406 INR Financed Amount- 34, 406 The EMI that was agreed was about 2, 000 INR per month as agreed and total duration was for 2 years. Intitially after everything was done and processed and to my surprise the file did not get closed for almost 2 months and i was never initimated of following hidden charges & misrepresentation of the total loan amount. According to their statement given to me recently, Following is their hidden & extra charges: 1. Processing Fee: 2. Documentation Fee: 3. Personal Insurance( which was never opted again) Fraudulently there was an agreement made on my behalf showing that i have financed the amount of 39, 500 INR from the Indusland bank where in the amount was 34, 400 ONLY as per my agreement which i have singed and receipt. According to the receipt and documents given to me: Total On road cost of price: 56, 606 Down Payment Made: 22, 306 Finance Amount- 34, 400 They have added additional 5100 amount in the loan amount which have never been agreed in writing with the official or the bank. The Officials of indusland bank in Somajiguda Branch has fraudulently manipulated the information to process the file and put on additional charges on my account. I request all the concerned senior authority of the Bank to look in to act of deception & forgery by their officials and putting the burden of extra payment on behest of the client. I wanted to foreclose my loan however because of this manipulation & fraud, i have dropped my intention of foreclosing the loan and henceforth will stop the payment towards the EMI & take up the matter with Consumer Court. Thanks and Regards, Khurram Mahmood Mob: -0091-[protected]

DEAR ALL, THIS IS IN THE REFERENCE TO OUR LETTER ( ATTACHED HERE WITH ) AND MY FREQUENT VISIT TO YOUR BANK IN THE SPAN OF 06 MONTHS BUT NO ACTION IS TAKEN AGAINST IT TO BRIEF YOU IN DETAIL I HAVE A ACCOUNT IN YOUR BANK IN THE NAME OF DREAM HOLIDAYS ACCOUNT NUMBER[protected] SINCE LAST 02 YEARS I A REALLY REPENTING THAT I OPENED ACCOUNT IN THIS BANK AT THE START WAS TOLD BY THE PERSONS WHO CAME TO OPEN ACCOUNT MR- SANJAY AND MR NITIN...

Dear Sir, This is for your kind information, i was bought the Honda Activa vehicle contract No: (TCT05944H) Indusind Bank on 21.10.12 at mode of Installment basis . first i was paid of RS 18.500 on initial amount, then i was paid the amount of Rs 2135 last 21.10.12 to 21.07.13onwards. due to my family problem i am not the paid due amount of last 3months . i was informed to babu also i will pay coming month end 30.11.13 the 4month payment of Rs 2135*4 at same please request this and he as no response . Suddenly today morning 06.11.13 Indusind bank persons babu & Suresh come to my home, he told come to tambaram office pay the 3month due and collect the vehicle . but i was told i don't have i will give 2 month due know (04.11.13) and then coming 20th i will pay another 1 month please Excuse . but they not at all response my words and without my permission taken the vehicle and runway from home. I was gone to tambaram office but he not accepting the two month payment and he wants total due amount RS 27, 156 + Vehicle Tow Charges & legal charges Rs 4500 = Total Rs 32, 156 payment give within one week otherwise vehicle sold some other party . what about i was paid payment of Rs 18, 500 initial & Rs 2135* 10 month due amount . Please do the neeedfull for this issue . We are in middle class we wants justice Regards, Selvamani.

I got my vehicle loan with Indus Ind Bank since 2012 and paying Rs 1000 in addition to my loan amount for the next year vehicle insurance. They have not renewed my vehicle insurance on time and when I called them to enquire about this, I didn’t get any proper response from the bank so I renewed my vehicle insurance on my own. There was a delay payment for a month if something had happened to the any one ( Vehicle and Third Party) who will be responsible for same, the indusind bank people are so pathetic and their customer service is really awful. - Prabhakar

Dear Sir,

This is for your kind notice that I will file a police complaint with this trail mail . Because your bank officer of khanna branch trying to make me a fool from last three year,

I have your resolution mail for my money but no body ready to resolve my complaint .
This is my last mail to your bank .

Thanking you.
Charandavinder Singh






Me
To [protected]@indusind.com
15 Jun

----- Forwarded Message -----
From: CHARAN DAVINDER SINGH <[protected]@yahoo.in>
To: "puri.[protected]@avivaindia.com" <puri.[protected]@avivaindia.com>
Sent: Monday, 17 December 2012 10:54 AM
Subject: Fw: 'IndusInd=[protected]'

Sir Jee,

I was visit your patiala branch dated 03-12-12, But till I did not get any satisfactory answer by you company.

Thanking You.

Charandavinder Singh

----- Forwarded Message -----
From: Reach Us <[protected]@indusind.com>
To: "[protected]@yahoo.in" <[protected]@yahoo.in>
Sent: Monday, 11 June 2012 5:26 AM
Subject: RE:'IndusInd=[protected]'

Dear Mr. Singh,

We refer to your E-mail dated May 15, 2012 received through [protected]@indusind.com regarding Insurance Policy.

At the outset please accept our sincere gratitude for the time taken and efforts made by you, in sharing your concerns with us.

We would like to inform that your policy will be cancelled and the amount will be refunded within 15 to 20 working days.

We request your patience and co-operation in the interim.

Please feel free to write to us if you require further clarification.

Yours Sincerely,

Mukul Nair
IndusInd Bank Limited
Note: Please click here to refer the revised Schedule of Charges for your account effective May 1, 2012.
For urgent queries/Card loss reporting please contact our Phone Banking on[protected] OR[protected].

IndusInd Bank will not be liable for any transactions processed prior to the card being reported as lost.

IndusInd bank presents banking at your fingertips! Transact and experience the freedom of banking at your convenience with IndusInd Bank’s internet banking and mobile banking services. To know more please call us at[protected].

Website : www.indusind.com
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from:santosh jawahar lal gupta
mumbai 400060
mob :[protected] indusind s/b a/c[protected] malad west branch
complaint registered with customer care 17839608 dtd 10/10

dear sir,
i desposited chq to indus ind atm dtd 07/10/13 evening 7 pm ( M/s.
Bright Auto, HPCL Outlet Safed Pool, Kurla-Saki Naka Road, Sakinaka
HPCL Outlet, Mumbai - 400072 )
usually this must have credited to my a/c dtd 08/10/13 as this is
transfer, which did not happen & credited to my a/c dtd 10/10/13 (2
days after)
against this chq i had issued 5000 chq to my other bank a/c SBI, which
is dishonoured just 1/2 an hour before crediting 37800 to my a/c
this is completely fault of indusind.
Customer services had confirmed me not to deduct any dishonour charges,
However tdy they debited t
Cheque Issued Return Charge
393.26
This was banks mistake why I should be penalized, pls request them to roll back the amount deducted from my a/c

Santosh gupta
[protected]/[protected]

Der sir, I have withdraw the amount of 50000 from Indus ind bank atm which is located in Toli Chowki Hyderabad.I came to know out of that one 500 note is fake at the time of dipositing the money in Hdfc bank. When I approached the Indus ind bank regarding this the response is poor. They are not even ready to take the compliment also.

I got my IndusInd bank creditcard recently, after receiving it I spent an amount of 600, after my first purchase my card was blocked by their internal team without notifying me. Later they even sent my monthly bill for Rs. 1300+ which includes card joining fee aswell. I have made the payment on time. Whenever I call they toll free number these guys ask me all details for security reason which I appreciate. But later what I get to hear is My card has been blocked by their internal team and under investigation whether it should be released or not, they need 4 wroking days time.

The sad part is they bought 4 days time from me for the 4th time, which is like almost a month I am following up with them each time I get the same answer. I got frustated and asked them to cancel my cared, but the answer I got is they will not be able to cancel my card as its under investigation.

So at EOD, I cant use a paid card also I will not be able to cancel it and keep paying monthly charges. For reference. My card number is: 4412 XXXX XXXX 0004 and its a VISA Platinum with 2.43 L limit.

Could any authority from IndusInd Bank creditcard department look into this issue ASAP.

You can contact me at: [protected]@gamil.com or call me on [protected]

I raised concern with Indusind bank as per trailing email and through phonebanking with respect to fraudulent transaction o[censored]SD 241 dollar (Rs Rs 14,703) being done in favour of Entropay, London on 19th June 2013 for /- at 13.02 Pm.

Thereafter, I have been trying to reach your Dispute Resolution Team for last one month, but unfortunately, your Service /Phonebanking Team never connected me with Dispute Resolution Team. I never received call back from Dispute Resolution Team with respect to fraudulent transaction done with my card. This is my worst experience with any private bank ever.

One day i received email that I am supposed to pay for fraudulent transaction.

Concern :- You have made conclusion as per attached document suo-moto without
involving me in investigation which is not acceptable to me. I should be provided following details :-

a. What is the nature of fraudulent transaction, whether purchase of goods, purchase of sevices, payment of bills etc.

b. Where has transaction happened? Since transaction is denominated in USD and its in favour of Entropay London, it has taken outside India which can be easily validated from IP Address of computer from which transaction has taken place. I can prove that I was physically present in my office and was imparting training in the presence of senior leadership i.e Directors or Vice President at the time transaction happened. I have not been involved in proving my point of view and innocence.

c. If transaction is for purchase of goods/services, have you got address from Merchant where goods/servces have been delivered.

Indusind bank is a fraud

Dear Team,

I wish to raise a complaint against IndusInd Bank - Credit Card for the huge ransom of Rs.14,868 for a delay of a day in making payment that to because of an untoward mishap in the family and then after even getting an assurance from their staff, they refuse reverse the charges.

Below is the email which details out the entire history of the complaint. Request you to look into this matter at the earliest as they are continuously charging huge interest on a day to day basis.

The email ids which I have been interacting - cards.[protected]@indusind.com, premium.[protected]@indusind.com and shashank.[protected]@indusind.com

I hold the credit card - [protected] since last few years and ever since the card has got shifted to your organization it has been a mess and a problem for me.

For Nov 2012, the due date of payment was 23rd November. The bill amounted to 11230. Due to personal mishap, I was out of town. I tried going on the internet to make and online payment but unfortunately due to the ICICI server being down, my payment got delayed by one working day and I made the payment on Monday, 26 Nov 2012.

In the Dec bill, I see late payment fees and interest charge of Rs. 3041.45. I was surprised and I immediately reached out to the care, where I was given an assurance that this penalty charge would be reversed provided, I make the full payment of the Dec 12 bill amounting to Rs.79147.

I believed your customer care team and made the payment expecting for a reversal in the month of Jan. But it was not reversed. I kept making multiple calls to the customer care but was always misdirected. I made it very clear to them unless until the penalty was not reversed, I will not make the payment for Jan 2013 bill. I was then advised by your customer care to make the payment for the transactions made for the month and not pay off the penalty charges. So i finally made the payment on 14 Feb 2013.

Since then I have been going from pillar to post and have been given false assurances. Somebody by the name Sunil from the collection / credit team had called and had assured that he would resolve this issue. I kept reaching out to that number[protected] for the longest time and got no response.

Honestly I was very happy and satisfied in the Deutsche days, but have to upfront to let you know since the time it has been taken over by IndusInd, it has been very disappointing.

I have been a holder of this credit card since the Deutsche days and have been having this card for over 5 years with an efficient track record.

The waiting time for a customer to reach to a customer care executive is over 15minutes and with this kind o[censored]nprofessional treatment towards such a long holding customer with huge credit bills is totally uncalled for; that to for a delay of just a single working day.

I am not going to make such a huge ransom of Rs.14868 for a delay of a day in making payment that to because of an untoward mishap in the family and then after even getting an assurance from your staff that they would reverse the charges. Either we resolve this issue or I will be forced to go the consumer court and file a complaint against your organization and you should also understand that I have been making my payments always on time.

I am Rajender. My Lone Number :- ABZ02341R. I have taken a loan from indusind bank for two wheeler purpose. i have to pay every month EMI : 2750 INR. i submitted ECS form to bank for direct credit to indusind bank. But some checks bounce i paid for that each extra 400 INR. now i cleared everything. Now i called for NOC but they are additional charge asking like Communication Exp, Travel Exp, Bank Exp. Total total 24 months i paid. when i am taking the loan they did say any thing like this charges. now they asking me.
please help me in this

I have my saving/salary account at Indusind Bank at Prabhadevi branch the bank i have sufficient amount to clear a Post dated cheque but bank has deducted rupees 500 from the account therefore the cheque has been bounced even after the cheque became bounced the the bank further deduct rupees 400 from the said account. therefore i suffered lot of problem. there is poor service of the bank. bank is cutting the pocket of the customers.




Regards
Jitendra Chaturvedi
Cell [protected]

I have purchased a New hero Honda Supelendor on Vehicle Loan with Indusland bank on 20 easy installments

i have paid every installment with the cheque bounce penalty of 455 RS

But in the installment history it is showing only 14 Installments with the penalty i have paid.

My dealer took extra money from me and now remaining bal is 2100INR but is asking for 5000 RS for last installment.

Please look in to this matter serious he comes daily to my parents and thretens them that he will take a legel action

Please help me .

Sir,

My name is Pasumarti Narasinga Rao . Iam working in INDUSIND BANK LTD in Vijayawada Branch vide Insurance No[protected].

i will submit documents and family photos in Vijayawada,gundala Branch in 3 months later, But not received my ESI Card. Please help me . who will contract of wright person. Please provide the Esi Card. Please do the needful . My mobile no is [protected].

thanking...

Dear Sir/Madam,
​
SUBJECT: NAME & ADDRESS correction to get NOC as HYPTHECATION with INDUSIND bank was completed.

I am RUDRA JAGAN MOHAN VIDYA SAGAR bearing the Vehicle NO: AP28CF5172 (PASSION PRO), which was on HYPOTHECATION of 18 months with INDUSIND Bank, KPHB, Hyderabad, and the same hypothecation was completed in October 2012 as I paid all the 18 months EMI of 2059 rupees everymonth since the month of MAY 2011 to October 2012.

And when I completed all the EMI's in October 2012, and met the representatives of INDUSIND bank in the month of November 2012 to get my NOC, which is located in REMEDY HOSPITAL lane, KPHB, they said that instead of my Name and Address it was mistakenly mentioned wrong name and address in the bank database. And upon my frequent or dialy meeting with the representatives to correct it and mention my NAME & ADDRESS in their Bank Database to get the NOC.

But since November 2012 till date i.e., 6 months completed but the issue is same, my name and address is wrong in their database. I even showed the proofs of bank statements and AP Transport website page in which it is mentioned by my name. But nothing happened till now and still i am convinced that today or tomorrow it will be resolved.

Though I paid all EMI's through my ICICI Bank and for which I do have the proof of bank statements and even in the website of AP TRANSPORT DEPARTMENT it is clearly mentioned the below details which are mine i.e., REGISTRATION NO: AP28CF5172, PASSION PRO, OWNER NAME: RUDRA JAGAN MOHAN VIDYA SAGAR, Engine No: HA10EDBGD35247, Date Of Registration: 26/05/2011, Chassis No: MBLHA10EVBGD01235, Financier NAME: INDUSIND BANK LTD. Apart from these also in my RC-REGISTRATION CERTIFICATE it is clearly mentioned my name same as R J M VIDYA SAGAR & Address: 630/A, PHASE 1, ALLWYN COLONY, KUKATPALLY, HYDREABAD-500072.

After all these even the INDUSIND Bank representatives couldn't solve this issue and for that reason each day i need to be cautious with traffic police as because if they caught me I dont i dont have the NOC to show them.

Please do the needfull and request you to solve this issue by consulting the INDUSIND Bank, Kphb, Hyderabad people for Name and Address correction. The contact Number of the INDUSIND BANK Landline number is : [protected].

Please contact me for any information on below mentioned contacts:

Contact No of INDUSIND Bank, KPHB, hyderabad is : [protected].

Thanking you,
SAGAR RUDRA.


Please find the attached proof of AP TRANSPORT DEPARTMENT website
where my VEHICLE NO : AP28CF5172, PASSION PRO, is registered on my
name RUDRA JAGAN MOHAN VIDYA SAGAR. And for your reference even i had
attached my RC in which my name is Registered.

Please kindly resolve the issue, as in your bank INDUS IND for
HYPOTHECATION, instead of my name and address, someone's name and
address is mentioned.

Kindly resolve it and make it on my name as i do have all proofs like
bank statements of EMI which was paid from my personal account & RC
which is registered in AP TRANSPORT on my name which i am attaching
for reference & also AP TRANSPORT website page where its clearly
mentioned that it is registered on my name. And any further proofs if
required please feel free to ask me.

Kindly do the needful as soon as possible as its been long since
waiting from November 2012 to till date.

Hi,

Hi Sir/Madam,

I, Harpreet Singh Sethi, had Deutsche Bank Credit Card # [protected] and was paying everything on time till I lost my card and went abroad for official purpose.

It had a credit card limit of Inr 10,000 and i didn't even use my card and now I am receiving calls from the collection department and they are harassing me a lot. One of the person visited my home and threatened me and my.


They are asking me to pay Inr 54,000 which doesn't make sense if i have not used it even though it is 5.5 time of credit card limit.

I took his ID card and noted his details-:

Name-: Manveer SIngh
Company-:Enlist Management Consultant LTD
Employee ID-: IBL0044


The person calling me is Prem Singh who is harassing me a lot and exploiting my personal life by calling at my office and my relatives however I am available on the phone and email ( [protected]@rediffmail.com)

The number from which he usually calls me is[protected]

I would like to request you to please take care of the issue and ask bank people to talk to me directly. Also, I registered a compliant over the phone couple of days back and reference no. for the same is 03915.

Hope to hear from you soon.

Thanks in advance for the help.



Regards
Harpreet Singh

Email Id-: [protected]@rediffmail.com