Indian Oil Corporation [IOC] Complaints & Reviews

sir,
I went to fill petrol in my bajaj wave of Rs 200/- . I found out that the meter reading was not zero it showed Rs.40/- .I insisted on zero . the person at the petrol dispenser got angry . he called the 3 goons at the dispenser still i insisted on the zero . then he reluctantly made the counter zero but knowingly spilled the petrol outside the mouth of the petrol tank . This got me angry and I told him to fill the petrol properly . He told me to take whatever is given .I tried calling the manager but he was not available . I insisted either compensate for the petrol spilled or to let me register a complaint as my tank indicater was showing petrol of almost just 1.5 litre. So the local goons of the petrol pump started hitting me and slapped me . To my dismay i paid Rs. 200/- and had to run from there . i hope strict action would be taken against them .I would like to know the type of action taken .
rahul mahajan
[protected]

Non Booking of Gas Cylinder
Sub Gas Connection No 1238 Parmveer Gas Service Bathinda
I have been trying to book my cylinder for the last one month on telephone but I am unable to contact any of their numbers. Either the phones are ringing or busy. As well as the helpline no are also no responding
Please get my complaint solved immediately and arrange to get the gas booking done. The agency is not giving proper service for the last so many days.
Thanking you.
Rabinder Kumar setia

House No 213, Model Town, Phase-1
Bathinda

Respected sir,
I, consumer no:K3963 , is attached to Mini Gas Agencies,Kundara,Kollam district (distributor's code no:117700) .I have booked for LPG refill cylinder on[protected] under booking no:6207.Till date[protected] they have not supplied LPG.I came to know that customers who have booked on[protected] have received their cylinders.Everyday they are saying "tomorrow we will supply".This is the case for last 9 months.Also they are not issuing the bill.I am residing 1.5km from the gas agency.
So I kindly request you to take necessary actions.

Yoursfaithfully,
Ambika ,
Mukaluvila veedu,
Kanjiracode,Kundara PO,
Kollam.PIN 691501
Ph:[protected]

Dear Sir
Reference is made to my Gas Connection consumer No : 25758 from Sabu Gas Agency(CODE 4597453),s.p 4/41-1 rose nagar,sreekaryam,Trivandrum Phone No :[protected].
Since long I am not getting the filled cylinders in time .Whenever I used to contact the said agency it has been informed that always they are facing shortage of gas cylinder supply. Normally it will take 45days 50 days to get the filled cylinders .But with 6 member family I facing lot of difficulty to meet these gap. Now a days Indian Oil Corporation started on line booking seems to be commendable. But non delivery time if I book for cylinder ever after getting the confirmation the same is not reflected in Gas Agency register . You are requested to take this as a compliant and take needful solutions.

Dear Sir/Madam,

I have booked my cylinder on 12.10.2010 but the cylinder delivered on 02.11.2010. At the time of booking they are telling we will put cylinder after 15 days from the booking date. As per their statement they have to put cylinder on 26.11.2010. I asked that delivery man why you have not put cylinder for me, he said he already put my cylinder to someone else, if you want cylinder immediatly you pay 100 rupees extra I will put now itself. Asking my rights itself I have to pay extra money to get cylinder. I told that man I will give complaint he said do whatever you can as very cool. After that I called to that agency and said your delivery man is telling like this. They not even worried they themself supporting to that cylinder person.

They replied to my neighbour's also same as what I said above.

Kindly take necessary action on the Agency and that particular person

My consumer number is 20363 (D. Srinivasan)
Neighbour Consumer No. 2524 (G. Kauveri)
Neighbour Consumer No. 5205 (S.Ponni)


Regards

Srinivasan D
Sr. Engineer,
Audco India Limited
Manapakkam,
Chennai - 600089

Agency Name & Address:

Sivasankar Agency
Kunrathur Road,
Porur
Chennai - 600116

Dear Sir,

I am ALKA HARIDWAJ. I am from nagpur(maharashtra). I want to know about new connection rule because my connection was terminated as i did not book gas cylinder for 6 months. Now when ,i am renewing the connection they are insting to "BUY THE APRON ".I am paying the inspection charge rs 70 . should i take the apron. Is this is compulsory from the company.

. Please inform me as soon as possible and if it is not compulsory to take apron. Tell me what further action should i take . TO whom RTI appliction should be submited as they don't provide the correct information & miss behave on the time of inqury

Sir

i refill my Gas cylinder from JRS GAS LINKS, No:29/76,Kamaraj salai,sasthenkarai Road,Colachel-629251,Kanyakumari Dist,Tamilnadu. IVRS Code No: 2026.I have Booked one gas refilling today(02.11.2010) Morning. But the Agent side was not respond properly. Just ask the customer no only. i tell the number. then they tell ok. Booked and cut the phone call. They didn't tell me the details when they give me the cylinder.so i call them again. but there response was very bad manner. they used bad words. and tell me it will take more than one month to give a cylinder. otherise no chance.notonly that they charge the cost of refilling was also different to one house to another house(Even both houses are be in a same place).Their Delivery Man Is also behave very bad manner.So kindly cancel his agency rights. otherwise we people are treated very bad manner by them.

I AM SUBCRIBED TO INDANE FROM NARAIN GAS SERVICE AND BOOKED FOR REFILL ON 09.10.2010 BUT TILL DATE I HAVEN'T RECEIVED REFILL. MY CONSUMER NO. IS 32445. ON 28.10.2010, I HAD REMINDED THEM THAT I HAVE NOT RECEIVED REFILL AND I WAS PROMISED THAT I WILL BE GETTING IT ON 29.10.2010. ON 29.10.2010 I HAVEN'T RECEIVED IT AND THEN AGAIN I ENQUIRED ON 30.10.2010 AND WAS PROMISED TO SUPPLIED WITHIN AN HOUR BUT TILL DATE I HAVE NOT RECEIVED IT.

Dear Officer,
Myself Mr. Bishwin Shah resding at Mansa dist-gandhinagar,gujarat. In out city I am the customer of Parth lpg Gas Agency for LPG Cylinder. My Customer No is DG15602. My complain for Parth Gas Agency is I could not get LPG Cylinder on time. As i had received last cylinder on 19/09/10 & New request given on 23/10/10. Till date I have not received cylinder .
as per IOCL rule's parth gas agancy can not maintain any register for booking of gas cylinder.
As per IOCL rule's parth gas agency can not deliver new refill lpg bottle after booking of 21 day's.

Thanks

Regard,
BISHWIN SHAH
[protected]@gmail.com
[protected]@kalpatarupower.com
mobile no-91-[protected]

Dear sirs,
I have an LPG connection registered at Vijay gas agency, Pammal, Pallavaram, Chennai. My consumer number is- 58771. I had booked for a cylinder on 15 Oct 2010, & my booking number is 10279. Today after 18 days I am still told that it will be delivered shortly. The next excuse after this will be that my address is not valid. This takes another 3 days of shouting at the agency owner. Is it not possible for your corporation to reign in such dealers who do not care for your customers. It has been alleged that it is quite a lucarative business to sell domestic gas to hotels by certain gas agencies.
You may therefore find it satisfying to look into such dealers as there may be some validity and will definitely result in an improvement of image of the corporation if you desire to do so for customer satisfaction.
Thanking you
Col.Anil Ram

Dear Sir,

Sub.: Gas Connection No.01523 - Shanti Indane
WZ-427 sadh nagar, gali no.18K palam colony new delhi -45

I have been trying to book my cylinder for the last 3-4 days, but I am unable to contact any of their numbers. Either the phones are ringing or busy. 24 hour booking no. as well as the helpline nos. are also not responding.

Also whenever i call indane gas office in Palam[protected],[protected] nobody picks up the phone but when i go to that office they say we are so busy that we can not pick up the phone...although i find the two concerned ladies gossiping with each other without paying attention to the customers...& 2nd thing is they take so long to deliver the gas the always say because of short supply it is not being delivered i am sure they sell gas in black ... i hereby request the concerned authority/officer to look into the matter in person...
Thanking you,

Yours faithfully,
Krishan Kumar
Rz2772-m Raj nagar-II Palam colony

We are the victims of Brindavan (INDANE) gas agency, BHEL(Medak Dist). We have been suffering every time when we book the gas. Currently holding the single connection, with which we are able to cook only alternative month due to gas delay by agency.

They never deliver on time and also very very poor response from them. The phone numbers are always engaged and if connected they will say that the gas will be delivered next...

I Asha Jain, Cust. No. 16805 booked cylinder on 14/10/2010 at 14:40pm
& booking No. is 242.
I have made remind call so many time but not received Gas Cylinder so far.
Tell me where I can do Complained about that.

I thing I want to ask you can I take Cylinder without Recipt ??
2 times your Delivery Boy came to my home with
Cylinder but he had not carry any Recipt. Tell Me What to do ??

this letter is to inform u about the disrepectful behaviour n unpleasant way of communicating by a telemarketing representative name"BHUSHAN" working under the distributor for iocl named "INDUSTRIAL LUBE SPECIALITIES" panvel branch.we m/s MULTI LUBE CO. kalamboli navi mumbai have been selling and promoting iocl products for years but never expected such kind of behaviour.it goes like this on 27th october 2010 at around 1:30pm we were just getting ready for lunch and i received a call from this person named "BHUSHAN"representing "INDUSTRIAL LUBE SPECIALITIES" informing me that my payments for the month of may 2010 are due n i should handover the cheques today itself to their representative.it sounded as if i m talking to some henchman of some scary mafia.since it has always been our policy to make the payments on time it was the most hurting thing for me,keeping my food aside i firstly told my staff to bring the file for that particular month to my desk and i was taken aback and felt deeply hurt seeing that all the payments for that month were made on time.on realizing this i wasted no time and redialled the same number and provided him with all the cheque details.after giving him all the details i told him that it is their work to make all the entries n cross check them and not just to dial the customers no. and harress them.the biggest shock was when i asked him that since it was he who was mistaken so it becomes his moral duty to apologize,but he said that it was not his mistake and he will not apologize under any circumstances and he banged the phone down.after which i contacted the sales representative for our region MR.DEEPAK SHELAR, even he din't give me a satisfactory reply and kept on saying that there was some discount structure problem,and even he din't have the courtesy to apologize.

working with iocl we always felt proud and confident but never expected such kind of behaviour from a person who is associated with the company.i still personally feel that i deserve an apology from this person or his
incharges since we were accussed of something which we were not wrong at all.respect is a thing which takes years to earn and
should never be taken for granted.we at multi lube co. have full faith in companies policies so i request you to do take some serious action on this because at the end its iocl's name which will be tarnished.
thank you.









m/s MULTI LUBE CO.

shop no. 49A, BIMA complex,

kalamboli,navi mumbai410218.

phone no.[protected]

cell no. 0 [protected]

SIR WITH WARM REGARDS Imanish kumar podar consumer no. 20104 not supply gas ontime but selling it in open market. sir so therefore i request you to take strict action against those blacker. gas distributor name barabati gas. and contact no.0671_2312675

Dear sir,
I would like to bring litigation against M/S pooja Gas Service (ph:[protected]),
My consumer no: is 216/26
Thrikkakkara kakkanad Ernakulam .The agency does not deliver of gas cylindre
after booking within two weeks. I had booked on 4/10/2010 But the agency
telling that the gas cylinder will issue on next month 10/11/2010
Isincerly request you taken necessary action.If not I will loose confidence on I OC administration.
Thanking you
Rajani V.R
[protected]
[protected]
Attach

booked gas of consumer no. 25001 in the name of Ajay Kumar on 14th oct 2010 but not delivered so far and also now not responding on phone

SIR, MAIN LAXMANGARH SE HU.MAINE DVC CONNETION KE LIYE DOCUMENT DEPOSIT KARWAYE THE.LEKIN AAJ TAK NA TO DVC CONNETION MILA AUR NA HI DOCUMENTS RETURN KAR RAHE HAI. AAP JALD SE JALD KOI INVESTIGATION KARE. MATHURAM CHEJARA

dear sir
My consumer no. 20907. I booked the gas on 11 oct 2010 from rudrapur gas service rudrapur uttrakhand , but as on 27.10.10 I am not received the cylinder yet,
When I contacted the concerned person he asked that I will get it after 15 days & can not give home delivery.
Agency not give home delivery .
Pls look into this at earliest & hoping that strict action will be taken against this complaint positively
Thanks

Umesh Chandra Suyal
Alas visas road near sagar kalra atta chakki Jagtpura rudrapur udhamsingar Uttrakhand Ph. [protected]

Dear Sir,

I am retail consumer of IOC vide consumer no. 25236 registered with Gemini Enterprises, Najafgarh, New Delhi. I have booked cylinder for delivery on 15.10.2010 vide booking no. 302. Thereafter I have made complaint for non delivery of cylinder on 21.10.2010 but till today no action has been taken. From the last six months I am facing same problem. Some time the cylinder is delivered at my address about 1 month late in the past, which is creating very trouble for me. Please do the needful and take necessary action against my complaint

Thanking you

Yours truly



Tun Tun Poddar

Consumer no. 25326

Plot No. 20, Gali No. 10

Jai Vihar Extension Phase-III

Behind Arjun Park, Najafgarh

New Delhi -110043

Tel.: [protected]