Indian Oil Corporation [IOC] Complaints & Reviews

I have booked online refill on 25th August 2012 with reference number is 4632078. Right now we didn't received any delivery to my residence. Thereafter I have called to agency. As per policy my earlier booking date is 3rd August 2012, my due date is 24th August 2012. She told me that we have not complete 21 days. my docket no. is 619870 .

Indane Domestic Gas — Refusal for booking & Delay in Delivery

Sir,
I am a cosumer of Indane Cooking gas, residing in Nagpur (Maharashtra). Previously I had booked on 13/11/2008 for cylinder & delivered on 25/11/2008. Now today (05/12/2008) when I visited to distributer for booking, refusing for booking, saying booking can be registered after 21 days from delivery date. And in general gas is delivered after 12 to 15 days, after reminiding 2 to 3 times personally. Worker are not attending phone call.
My connection no. KG-24494
Full Address of Distributor-
Karuna Gas Agency
Indane Distributor
32, Surendra Nagar, West HighCourt Road,
Nagpur - 440 015
Phone[protected], 2239154
Sir, look into the matter & instruct accordingly.
Thank you.
G.A. Suryawanshi
Laxmi nagar, Nagpur

Indane Gas Service — misbehaviour & poor service

i am customer of hari singh gas service rz-914kirari road prem nagar nangloi my consumer no-34132 sir the behaviour of staff & owner is too bed they gives abuses to customer wwithout any reason. nobody attend to customer and the laungage of staff & owner is also too bed.service quality of agency also too bed.my address is b-110/d gali no.-4 prem nagar -2 nangloi

From
T.Ayyavu
S.I of Police(Retired)
Door No 2/270A, second street,
Anna nagar, Malumachampatti
Coimbatore-641021.
To
The Divisonal Managar,
Indane gas corp

Dear sir,
I am retired SI residing in the above address and (my customer no 16709). I have been not supplied the gas cylinder properly in each and every month from the dealer Mr.Manimuthu, uma gas service in kinathukadavu at coimbatore dist and no proper response from the owner and the staff of the office and also come to know that they are misusing in supply.
Please take necessary action for proper supply.
yours faithfully
(T.Ayyavu)

IOC — non delivery of gas cylinder

I applied for a gas cylinder on February 5, 2009 through your Saltlake Gas Agency (IA-260), Sector-3, Saltlake, WB. My consumer number is 11785 (DBC[protected] in the name of Kartik Ta. After several visit and phone calls to the agency, I am wondering how come this inefficient, irresponsible agency is working under a prestigious, award winning company like IOC. May I suggest you to take care about my gas cylinder delivery immediately and maintain your reputation.
May 22, 2009

IOC — non delivery of gas cylinder

sir

my consumer no is Q5515 and i have booked a gas cylinder in 06 oct 10 but till date same not delivered to me . on asking there is no satisfied reply given by the agency.
request direct the gas agency (priya gas agency Kottayam ,Ettumanoor) to look the matter and make delivery as soon as possible .

Sir,

My consumer number is 70467 and I have booked the cylinder in 21st Apr 11 but till date same not delivered to my home.On asking there is no satified reply given by the agency and also i went 6 time s to he agency they didnt properly answered.The agency(Sridhar gas agency alandur, Chennai-16)
Request direct the gas agency to look the matter and make a delivery as soon as possible.

I have book my riffle on date[protected] received the massage foe generating bill no-1530 on 04-06-11 but, i have not recived cyl till date, also no telephone no- of sales officers, address of company display by distibuter also not attained the phone . please take the needfull action

my consumer no. PNE-1961

consern dealer- punit nayan gas agency police colony anisabad patna
consumer address- Shambhu Nath 348 Purnendu nagar P.O.-Phulwari sharif Patna

Sridhar Gas Agency-No — Non delivery of cylinder

I am residing at Adambakkam.My gas customer number is 70467.I have booked the cylinder 30 days before.Still we are yet to get the refill. We are borrowing cylinder from Neighbours.

So please Resolve the problem at the earliest.

Dear Sir/Madam

Sub: non delivery of cylinder
our ref: Consumer no.32362 name: P.Venkateswara Rao, Mobile No. [protected]
Your Ref: No.369356 dt.7.7.2012 and Ref: No.372004 cash memo.4037 dt.10.07.2012

With refernce to the above, I booked refil cylinder on 07.07.2012, You have snet sms as culinder has been delivered vd cash memo 4037, but so far we have not received and we awaiting desperately for the same. pl expidite same at the earliest possible.

Thanking you,

Yours faithfully,

P.Venkateswara Rao
H.No.5-4-6
near Bus Stop
Bhavani Colony
Rajendra nagar
Hyderabad-500 030.

THANKS

This is hard to beleive that there is such rule that booking will only be possible after 21 days because it is not like this inDelhi where my brother lives. Please help

Dear Sir/Madam,

The M/s.Bindu Indane Gas Service (at Bugrasi & Simbholi) is regularly violating all laid down Rules & Regulations regarding Distribution of LPG Cylinders to its bonafide Consumers. They are blacking the LPG Gas regularly. They have never supplied the cylinder at consumer residence. They are not using deliver truck for deliver the LPG Cylinders. As per the rules of LPG distribution Rules 2001, they are cheating with all consumers by saving the investment of transportation charges of cylinders. If I am not wrog, they are saving Rs.8/- per cylinder because all cylinders are booking by customer at their premises and they are lifting themselves. They have not bothered of any educated person who know the Rules and Regulation settled by the Oil and Gas Regulatory Authority established pursuant to the Oil and Gas Regulatory Authority Ordinance, 2002, when he want to interduce them regarding the Rules, they threatend and infrom that contact with IOCL officers, they can not do anything. They say HAMAM ME SAB NANGE HAI. (No control of their language.) The way of treatment seems that the conusmers have done the big mistake to get the GAS connection from said Gas Agency. We have been completely faild to understand that why the IOCL distributing GAS DISTRIBUTION LICENCE to this type of dishonest person. It should be for honest person.
Further, lots of aligations had earlier and complaints had been lodged against said Agency. One Police Complint had loged in Bugrasi Police Station against said Gas Agency for stolen of LPG Gas Cylinders by themself. The record is avialabe in Bugrasi Police Station. They are not honest person who are running this Agency. They are doing unethical business and violating all Rules & Regulations of distribution. Several complainst have been loged to the concerned departments but most regretfully and unfortunately, I beg to inform you that no positive steps have been taken by the concerned authority or departments.

You are requested to kindly take some stringent steps/measures against the said distributor against regularly violating all laid down Rules & Regulations regarding supply/distribution of LPG Cylinders to the consumers.

Your prompt action and co-operation in the matter would be highly appreciated.

Thanking you,

Your Sincerely,

Arun Chaudhary
Delhi
[protected]

To,
The Managing Director,
IOC Ltd, Bamuni Maidan,
Guwahati-781021

Subject : - Request to provide the sufficient LPG cylinder to run the Mess of Vidyalaya –reg.

Sir/Madam,

With reference to above cited subject, I would like to request to bring your kind notice that, ours is “Residential co-educational Institute” run by Ministry of HRD, Govt. of India, where the 200 students of district & staff are staying in the campus. In our institute the lodgeing & boarding facilities are being given free of cost by Govt. of India.

At present the vidyalaya having 10 LPG connections, as per our requirement consumption of 30-35 cylinders are required in a month to prepare meal for 3 times in a day & to provide boiled drinking water.

Earlier we were getting the required quantity of cylinder from “Ruina Indane Gas service, Haflong, Dima Hasao, but recently the gas agency denied supplying the required quantity of cylinders due to their administrative difficulties.

Hence, you are requested to give the necessary instruction to supply the required cylinders to vidyalaya as a special case.

Thanking you,


Yours faithfully,


(R.S.Chandanshiv)
PRINCIPAL
Copy to –
1. Hon.Dy.Commissioner & Chairman, VMC, JNV, Dima Hasao-
for kind information & favourable action
2. Area Manger, Indian Oil Corporation, Nagaon, Assam
3. Ruina Indane Gas service, Haflong, Dima Hasao- for kind information.

Sir,

I am the consumer for indane lpg gas more than 10 years Ms Nath Traders, Zamrud pur, G K-I, New Delhi til date lpg gas not delivery within 4 to 5 days from the booking date, I have already booked lpg gas on 29.09.2011 booking no. 4532934 till date not delivery & al so pickup telephone tel no.65093257

pls corection in booking system & delivy lpg gas within 4 to 5 days all consumer

Rgds

Deepak Jena
Mob-[protected]
Consumer no. 26789

very bad service

Very bad service and my SMS received amount 748 delivery boy getting amount 790

IOC LPG — NOT RECEIVED GAS CYCLENDER ON TIME

I AJAY KUMAR HOLDING LPG CONSUMER NO. 007219, DABWALI (HARYANA) OF M/S HARYANA GAS AGENCY (EXTENTION COUNTER) DABWALI (HARYANA ), SIR I BOOKED GAS ON DT. 18.02.09 AND TILL DATE i.e. 16.03.2009 I HAVE NOT RECEIVE GAS CYCLNDER WE HAVE CALEED THE AGENCY EVERY DAY THEY ARE TELLING ME NEXT DAY YOU WILL RECEIVE CYCLENDER BUT TILL DATE WE HAVE NOT RECIVE . KINDLY DO NEEDFULL & SIR I RECEIVE LAST REFILL DATED 21.01.09

Indian Oil — Not delivering the LPG Gas cylinder

I have booked a gas cylinder 20 days before, from Ranie Enterprises (44, Perumal Nagar, 2nd Street, Madipakkam, Nanganallore. Chennai-61). While booking the cylinder, they said they will deliver it in 13 days. Now it is 20 days and when I checked with them, they say that, the delivery boy couldn't find us in the address given and they have returned. But for the past 1 year they are delivering the gas in the same address as given to them. How-come they couldn't find the address THIS time?

Last time, when the boy was taking the gas inside my house, because of his carelessness, he made some damages in my house. I complained that in the agency. I think, because of that, the boy is taking revenge on us. (Or the 'agency' might have sold it in the black market, as it is common.)

Whatever it is. I want the gas cylinder immediately. The agency, or the boy is not supposed to torture the customer for their ego.

Please make arrangements to deliver the cylinder. Because, my cylinders are empty.

I hope Indian Oil Corporation will take necessary steps at the earliest.

My customer number is 40125.

I am customer of Nangal Gas Service of punjab State. I booked my gas refil cylinder on 19/4/10 through help line servie Nie tech Phone No.[protected] and not recerved gas til today My consumer no. is NG-23849
JIT RAM

I am customer of INDANE gas service M/s Shri Radha Govind Gas Agency, 9/171, sham block, Kailash Nagar, Delhi-31. My consumer no. is 1267 having double cylinder connection.
Istead of my repeated request for refill of LPG cylinder from last 15 days
but not delivery in this time why? & distributors always one ans. not cylinder for me.
distributors tell me every booking. booking time is 25 days. if you mind, I am wrong. then check my distributors refilling booking statements. my contact no. [protected]

I am a customer of INDANE gas service M/s Deepganga gas agency, Ramnagri mod, Ashiananagar Patna. The agency never response on telephone, as i am Sub-divisional engineer and always working in different sites it is very difficult to go the gas agency.Kindly solve my problems as there is no other male member in my family. THANKS.

Indane Gas — delay refill of Gas

Dear Sir/Madam,
I am customer of indane gas my conumer No.32010 Kanpur Gas & Allied agency, The Mall, Kanpur.Dist. and their telephone no.[protected]. I have booked for refill on 18.03.2009 but till now they have not supplied a refill. at the time of booking they were told me to send refill in 8 days but 21 days over but not send a refill till now and also they were not giving a proper reply. Booking for refill also they will book for refill 21 days after sending the cylinder and 15 dasy to supply the refill totally the customer has to receive refill in 40 days. so i am requesting you to Book my complaint as well take some strict action on that agency.

Your prompt action will be highly appreciated

plz booking gas indiane agency name sidhartha enterprises consumar no 17770

Indane Gas — Delay for Gas Refilling

Dear Sir,

I am staying in Gandhinagar, Gujarat. This is to put to your notice that I have been facing the problem of refilling my gas cylinder every time I book it. As per the rules laid down for the dealers I hope that the refill should be made within 2 days from the day of booking, but still nothing is being done even after days beyond the limit. I hope to see some positive action from your end at the earliest.

Regards,

Manmohansinh Chauhan.

Indane Gas — REFILL OF GAS

I HAVE BOOKED REFILLING OF GAS ON 9-AUGUST-2009 AND DEALER TOLD ME THAT DELIVERY WILL BE MADE AFTER 7 DAYS WHICH IS CAUSING INCONVENIENCE, BECAUSE I HAVE SINGLE CYLENDER.

CONSUMER NO: AK2175
DISTRIBUTOR's CODE: 217876

Indane Gas — refilling

dear sir,
I booked through telephone no 1260 of inden gas service on 25.08.09 and get serial no 3 . but not yet get refill cylynder till date. so i bookd again on 21.09.09 and get sirial no 1.

so what about sirial no 3 i dont have any cylynder .
kindly look inti the matter sympathically.

thanking you,
your's faith fully.

pranab kumar samanta
mob.no. [protected]
baruipur gas consumer no - 25383

I want to get better service

Indane Gas — refilling of gas

Dear sir,
my consumer no is 07445, Distributor no 27466070, Nitin Gas Agency Yavatmal M.S.
we have refilling problem since last so many days. distributor made rule to go for booking after 21 days.he speaks very arrogantly. everytimes for single refilling we went 5-6 times.sir since last three days we r making food on oven. i am requesting u, please do needful

Indane Gas — refill gas

sir, i am arun,gas servise is very bad after booked 3 4 weeks late gas delivery.my c.no.4072 sreekrishna gas agency vazhakulam muvattupuzha.so pls help us.

Indane Gas — refill

Dear Sir,

My name is jagmohan and i live in Najafgarh. I have cylinders of Indane gas and my booking office is Shanti gas in Palam Colony. i have booked the cylinder for refill last week but nobody from their office has come uptill now. the Phones lines always kept busy when we try to complain again through phone. So please sir help us out as we in big problem. We have to eat the food of Restaurants which is not good for our health..
Please sir take a rapid step to make us free from diseases.

respected sir
we are consumer for gas at vadodara gujarat.since 6 months the gas connection stopped and asking for nomination formalities . sothat we already given all document affidevit but your dealer yaju inden not making formalities & without any reason stopped delivery for bottle its very dificult to convince this people now what reason these is become delay .my father expired and i given death certificate, affidevit pl. ensure the complition and start the service immediate . to stop an essential needs is an indian offence.

soham noshir gai

Indane Gas — DELAY IN DELIVERY OF REFILL

I HAVE BOOK MY INDANE GAS ON 5 FEB 2011 VIA IVR. MY INDANE GAS AGENCY NAME IS FLAME CENTER, SOUTH PATEL NAGAR MARKET NEW DELHI .MY CONSUMER NO IS 12962. BUT AFTER THE TWO WEEK REFILL IS NOT DELIVER TO ME PLEASE TAKE SOME ACTION ON THIS COMPLAINT.


REGARDS
NAVEEN RATHORE
[protected]

Sir,
I had booked refill gas by online on 13th Nov.2011 and my booking reference no. is 288259. More than 25 days gone i had received refill gas from the Gas Agency.
What can I do now?

Indane Gas — Delay of Refill Gas

Dear Sir,

My name is Syed Usman. My Gas Agency name is Nethaji Gas Agency, Seven Wells Street, Chennai-1. I had booked refill gas on 13th Nov, 2011 and booking reference is 288259. More than 25 days booking refill gas i had not received any message from the Indane Gas. I am very much disappointed. Please take steps to deliver the refill gas in 3 days.

Thanking you,

Syed Usman

dear sir my refill booking no 211394 on 27/4/2012 cylinder delivery nor recivec still 18/5/2012

dear sir my refill booking for consumer no 16991 and booking reference number is 272716 on 04/11/2012

I'm a sunscriber to Yadu Indane Gas, D33, Site -4, Sahibabad Indl. Area, Ghaziabad. No one is attending to Gas leakage compliant.

Please look into this.

Ananta Pati,
70, SF, PKT-1, Sector -7,
Ramprastha Greens,
Vaishali, GHZ.

IOCL/Indane Gas — Gas Cylinder Leakage

My Supplier is Yadu Indane Gas. The compliant for leakage in the cylinder is not being registered by anyone.

Complete Address:
70, SF, PKT-1, Sector-7, Ramprastha Greens,
Vaishali, Ghaziabad

Please look into the same.

Regards,

Ananta pati

IOCL / Indane Gas — Leakage in Gas Cylinder

I'm a sunscriber to Yadu Indane Gas, D33, Site -4, Sahibabad Indl. Area, Ghaziabad. No one is attending to Gas leakage compliant.

Please look into this.

Ananta Pati,
70, SF, PKT-1, Sector -7,
Ramprastha Greens,
Vaishali, GHZ.

IOCL / Indane Gas — SUPPLY DELAY

Dear Sir,
I Mr.K.SAHADEV/GAS CONSUMER NO-S 18715 of Sambalpur,Orissa.My Gas dealer was M/S LIPI GAS.I booked for gas on[protected].They replied within two to three days I will get Gas.I have one cylinder.Can I get another cylinder?Till now I did not get Gas.When I called two days back for Gas they assured to get on the same day.Their tel no[protected] always shows busy.Somewhere they are mishandling their tel-no to show like that.If really that much busy why don`t to arrange another no from there or Gas dept.I need answer the reason for this delay.Also I need a tel no to assist for customers.

Thanking you sir,

With Regards

sir my consumer no is14439, i booked gas in sampally gas agency .they did not send the cylinder. this is not the first time always they dont send the cylinder weeks together. if i enquire they r saying cylinder is already dispatched. what is happening i am not able to understand ... are the delivery boys senlling cylinder in black?????please respond to my compliant my cell no is [protected]

indian gas cylinder re filling — re filling of indian gas cylinder

i am a consumer of indian gas my consumer no is 42183 , i have booked cylinder for re filling on 7.02.2010 at Raghu gas , khansha road , gurgaon, its code no - 103836 but up till date not delivered by gas supplier after repited follow up. it should be supplied with 7 day after booking.
no one is taking intrest in his office.

if you will ask for cylinder to be a new road chap customer then he will tell you the cylinder is available by Rs 900/

i want to say that he is selling gas cylinder in open market and not suppling to consumers.

please help me

what we would like to do.

regards

ashok pradhan
[protected]

Rose Gas Agency, Adambakkam is poor in serving the customer as whenever We want to book the Gas All time we find they used to keep the phone lines busy. I am trying to book a gas cylinder for the past one week but till now i am not getting the line. Please try to understand the customer difficulty. They are having four lines. all the four lines are always busy.

Kindly take up the matter seriously and do the needful

I am Bindhyachal Singh from Baroda, My con. no. 02118, I had booked the gas on 04.01.2011 and had been told that I will be given delivery in 10 day, but when I contacted to agency on 15.01.2011 I was roughly told that it will take another 3 to 4 days. When I contacted on 17.01.2011, I was told that next day only it will be delivered and phone was put down with a bulling answer. But they delivered on 17.01.2011. The most surprising thing was that the delivery challan contains the date 13.01.2011
Now, respected sir, I want to know - after delivery agency people taking 21day for booking, then 10 days verbal intimation by them for delivery and actual delivery is taking place almost after 14 days. But a gas bottle is not servicing us for 35 days - can you advice what to do in this case? May be a solution for this problem? Because I am totaly disagree of this system if it is structured by govt. My mail id : [protected]@rediffmail.com; kindly give your solution.

SHIVA SHANKAR AGENCIES, INDANE GAS SUPPLIERS, CHENNAI-P ORUR-SHIVA SHANKAR AGENICIES

They take 50 days to supply the Gas Cylinder to the consumers. They are selling the cylinders in black for double Rate to hotels and brokers. They are neglecting consumer's queries. They are not picking up the phone while trying to register a cylinder. They are cheating the consumers and TOTALLY SHIV SHANKAR AGENCIES, PORUR, CHENNAI. INDANE GAS SUPPLIERS ILL TREATING & IRRITATING THE CONSUMERS IN A HARSH MANNER

WILL INDANE GAS TAKE NECESSARY ACTION IMMEDIATELY, PLEASE ?

INDANE GAS DELAY IN RE FILLING — INDANE GAS DELAY IN RE FILLING

The service from SUDHEENDRA INDANE GAS AGENCY - Hennur Rd - Bangalore is becoming very worst day by day. I have booked a refill on the 19 April 2011. As on today 26th April 2011, I have not received the refill & when I contacted today, They are telling that it will take 5 more days time and they say that IVR Booking is not valid it will only come by next 5 days and you have to book again

Many of the time it is noticed that even after billing date, only after 5-7 days only they are delivering the Cylinder to our home. Now a days it is very difficult to get them over telephone & if we get them with great difficulty, there has been no courtesy to even listen to our grievance & they just slam the phone and no proper answer given.

If Indian oil is concerned over customer satisfaction they better do some thing about such issues. Least I request them to educate their staff on how they need to address the customer problems.
I had also requested them to change my gas agency.they sy its not posible
Inspite I have also pesornaly seen in few places like sultan playa and manornpalya they sell gas at 65 rs per kg they also have autorikshaw refilling unit for which I have seen they utilize small residential cylinders which is ment only for resident use
I have seen few cops collecting daily Money (roll call )
My customer ID is 31913 in the name of MUMTAZ. If any of you knows any other the Indane complaint mail id or contact no, pl let me know.

Regards,
ANIS

indian oil.indane gas booking cylinder refilling — booking cylinder refilling

sir/mam, today i try to book gas cylinder(refilling) at my gas agencies satyam but they refuse to book before 21 days. is it a rule of indian oil ? plzlet me know.but i read in patrika news paper that you can book at any time ok.praveen shrivastava consumer no 53305 mob.no [protected].ok

Gemini Enterprises gas services — LPG cylender not yet supplied

I have booked my Gas connection but till date the LPG cylender not yet supplied. Telephone line are always found busy, if some time bell is ringing the did not lift the reciever. I am required cylender urgently. Please instruct to agency to supply immediate.

it is absolutely right that the did not deliver supply upto ten days after booking date and never response the customer telephone. the issue mey please be taken in the knowledge of concerned higher authority and also vigilance department as they sell gas in black to unauthorise customer.

have booked my Gas connection but till date the LPG cylender not yet supplied. Telephone line are always found busy, if some time bell is ringing the did not lift the reciever. I am required cylender urgently. Please instruct to agency to supply immediate and the bahaviour of supplier boy is very bad contact me iediate ( [protected]

WE ARE from NAGLI DARI EXTENSION, BAPROLA, NAJAFGARH. NEW DELHI 110043. and my gas agency name is
GEMINI ENTERPRISES.(tehsil najafgarh new delhi-110043) which is situated at Najafgarh. this si authorised gas agency of INDANE (indian oil) in the state of new delhi of Indane.WE ARE indane gas customers we all booked the cylinder in after every 20 days but distibuters worker dont recieve phone and they says do complain by computer but if we complain on computer they does deliver LPG cyliender.if we tried on phone they does not recieve, if we go there they says don't come because WE CAN ONLY GIVE ONE GAS CYLIENDER IN 40 DAY THIS IS RULE.

sir i have no any idea about that we are all belong from middle class they also sayswhy don't you all purchase black gas cylied of LPG in 700 of rupees from us sir what is this they aslo mis behaving .

our gas agency address :- GEMINI ENTERPRISES of indane (INDIAN OIL)
next to tehsil, najafgarh . New Delhi 110043
ph.[protected], 25323860, 25325655.
TIN NO [protected].

our residential area address we are consumer:-
house no 90 to 225 nagli vihar extension, gali no 3 and 4. near shiv chowk.
Baprola . nagli dairy. najafgrah. new delhi 110043.

sir kindly solve our problem as much as earlier because we have complaint so may times but they does not solve our problem, even they are all says complaint do any where " tum hamara kya bigard loge" HUM 40 KYA 60 DIN ME EK CYLIENDER DENGE JAO JAHAN COMPLAIN KARNA HAI KARO.CHAHE HEAD OFFICE ME YA CONSUMER COURT ME.
JYADA BOLOGE TO CYLIENDER HAMAESHA BLACK SE HI KHARIDANA PADEGA". HUM DELIVER NAHI HONE DENGE.