Indian Oil Corporation [IOC] Complaints & Reviews

Indane Gas — no responsible

sir my name lotus kumar mohapatra ,worked at cuttack for marketing manager, i stayed bbsr,khandagiri,dumduma. i cooked by me.so gas new connection for indane gas still 2-3 months so they are no letter or no response please help me

I want to know the rate for insurance of gas connection done by indane .

Indane Domestic Gas Cylinder — non booking of gas

our supplier Japneet Enterprises, godown no. 1, opp. Model Town, Delhi- 9, code no. 9107207 is in practice of not receiving the phone since last four months. when contacting personally they say that there phone are perfectaly working and it is me who is not calling and booking. it is really very difficult for me to go to the agency every time to book the gas. my costomer no is jp18289. kindly look into the matter and help me out.and insure that they should not adopt such practice to hassle the consumer. 8808

Indane Gas — non delivery of gas cylinder even after many days of booking.

we have booked for a gas cylinder since 24th Dec 2008.
we have our gas connection with Kleen gas, kharavela nagar, Bhubaneswar.
My costumer no. is 10352.
Inspite of several reminders we are yet to recieve the cylinder and over that the officials have stopped recieving the phone calls and are asking us to get the gas ourselves.
we have heard them speaking on telephones of some misscalculations in the selling of gas cylinders which we assume are illegal.


please look into the matter...
yours faithfull,
manasi jena.

indanegas — UNABLE TO CONTACT THE LOCAL AGENCY

I am a resident of Chittoor, Ernakulam. Now-a-days I am not able to contact hte Gass Agency _SURY GASS, Vaduthala - over phone. Though there are to telephone numbers I am not able to get none of them for the past few days and hence am unable to book the gass. The above said numbers are contieously getting engaged. My consumer No. 40966. Kindly let me have an alternate number to contact the gass agency or anyother alternate arrangement to do the booking.

Hope to get a quick and favourable response from your end.

Padmanabhan

Indane Gas — Non-delivery of cylinder even after 14days of booking

My consumer No. is T 18042 with Cooking Gas and Appliances, Block BD, Sector I, Salt Lake, Kolkata. I booked a refill cylinder of indane gas on 29/08/09 with your call centre (Tel No.[protected] vide Booking no. 1825 dated 29/08/09. When the cylinder was not received till this afternoon the concerned dealer was contacted and he said that they have not received any such booking order. Matter be kindly looked into and an immediate action be taken so that I may receive the cylinder by today and am saved of great inconveience.
Shall be thankful if action taken is communicated to me.
Ajoy Kumar Das

Indane Gas — gas not delivered even after 14 days of booking

i have booked my gas on 13th april but still on 27th april it is not delivered. i can't complain to indane gas as no such facality is available by them.i can just WAIT

Indane Gas — Non delivery of gas for 14 days

Sir, I had booked for Indane Gas on 5th of July, 2010 on IVRS No.1260. Till date the gas has not been delivered to us. The Agency name is : M/s Surjeet Fuel Depot. Sec-10 R K Puram, New Delhi. Tel.No.26175544. My consumer no. is22907.

Kindly take quick action.

thanks

SK Nair
71 Sector 6 R K Puram, New Delhi

Non availability of gas cylinder even many days after booked date and non responsible behaviour of gas agency workers.
Respected concerend persons,
Being a responsible citizen of this country, i want to draw ur kind attention towards the irregularities and malfunctions in gas delivery system of an indane gas agency M/s"VIJAYA KANNA AGENCIES, VAELAR COMPLEX, 13 UDUMALAI ROAD, PALANI, DINDUGUL DISTRICT TAMILNADU" Code 133025, .
Agency is booking cylinders after 30 days of previous delivery and giving due date of additional 20-25 days.but even on due date or even after that, they are not providing the supply .On enquiring, they simply(always) give excuse abt the gas transport that gas lorry has not been arrived yet.
so.the consumers booked for different dated gets accumulated over next and next day..and even then rnot provided gas recipts.And when they provide receipts after many days., , the date of recipt will be booked date nomatter how old it is.
when asked abt delivery date and time, they give next day timing of 7 a.m. while they themselves open their office at 8 a.m.So wts the fun of booking system.Rather it shold be FIST COME.FIRST SERVE basis.
when i tried to contact the owner of agency to tell our problem, he usually not available and the workers in agency tells that they have no powers and they cant do anything and usally says" u can do whatever ucan"
so, wts the fun of running the gas agency i[censored] cant manage it properly
SO, I REQUEST ALL THE CONCERNED PERSONS OH IOCL TO DO THE NEEDFUL IN ORDER TO PROVIDE JUSTICE TO THEIR VALUABLE CUSTOMERS as soon as possible
thanking u

i agree with what you say it happens all over india especially in chennai tamilnadu u can see this happening in every gas agency we too expericed and still experienching the same problem til now from our gas agency(shoba gas service, chennai)we hav been waiting for 25 days from the date of booking and 50 days from date of delivery of the previous ful cylinder.Our concerned government officials and concerned ministry is keeping mum on this matter, we cant expect a justice in this matter with this kind of response from our government.they need to take a quicker n swift response on this issue .

Indane Domestic Gas Cylinder — Non delivery of Gas Cylinder after 25 days of booking

Dear Sir,

We had booked a Cylinder refill from Indane, through phone booking and the consumer number is 2638. The booking was done on 08.06.2011 and the booking number was 219524 and the cash memo was 3090. On checking the status over phone, it says that the delivery of cylinders booked till 08.06.2011 is happened. We had not recieved the refill till date.

On verifying with our agency, Reshmi Gas, Trippunithura, today we learn that they have shortage in staff, due to some leave and the same will be delivered in coming two days. Initially they were not picking the phone and after continous effort, a lady picked the phone and informed the same. They also say that, even though booking online, we will have to call the agency for prioritising the delivery.

Kindly let me know how much days it will take for the company to deliver the refill on booking over phone, directly to Indane. If it is less than 25 days, I doubt some cheating is happening from the part of the agency by diverting the refills, because for the last several months, we are getting the delivery only after 4 weeks or 5 weeks time after booking the same.

indanegas — no delivery after 14 days

sir i booked my lpg cylinder 2sep 2011,,,yet 16sep there are not deliver .........my house no 76/16a tehsil complex dhuri.........we talk manyyy time dealer he say it will deliver shortly but not deliver .........dealer sold it in black marketing ,,,,,,,,,,,,,,,,,,,agency name[protected]venus gas agency dhuri(148024).......my booking no is 852 so take some hard action .........i[censored] also not take action we will go consumer court..

sir
I am also sfferer.I am an IOC gas consumer.I have my consumer number 948 with Magadh Gas Agency near Kurji bridge Patna.Last time I book for a cylender I got it after waiting for 3 months.Whereas the cylenders are avaiIable though blackmarketing. I comlained thrice to the GM Marketing, IOC, Patna.But they are also not much effective.this time I booked on 18/9/2010 with 61 delivery serial No. in the passbook but after passing more than a month this time again I am running form pillor to post to get a filled up cylender.The public distribution system people cannot dare so much without involving top officials.

ioc/gas cylinder — delay in supplying gas cylinder

I , UNNIKRISHNA PILLAI a smart customer of your company and was registered with an agency namely Quilon Gas Agency. It is highly pathetic of your company that most of the consumers registered with your company is suffering a lot by making delay in serving the gas cylindres for there needs.Rumours behind this problem is mainly the sale through the back doors of the agencies and its regular case which is hearing daily and many cases were reported to the police station also
More over my problem is that i booked for my cylindre on the last month of Nov 16th but till today they were not giving a possitive response to my approch. so please take an appropriate disission to my matter otherwise ill be constrained to move to the consumer court for my grevience

I am a consumer of IOC LPG since 1972. I booked my LPG for refilling on 8th JUne 2011 vide my booking No.[protected] Through my Mob. to booking No. Mob.[protected].
My consumer No. is BP. 964 and my distributer is Babarpur Gas Service Kabir Nagar Delhi. I am sorry to write that i have not recieved my refill cyllander till today ie. 24th june 2011.
It is not happening this time it is the routine of every time after booking the lpg. I have also complaint many time to Area manager also but no use.
With Thanks.
R. S. Gautam

i am a consumer of Noble Indane Gas, Bhubaneswar, Odisha & my consumer No. 06098. I booked one refill on dated 09.05.2012 and ref no 204475. After 11days i have not received my refill still now. i also talk with your sales officer Mr. Sahu about the refill but he told me it will take 15 to 20days. Pls kindly advise to the distributor to supply the gas as soon as possible. my both refill already exhausted.

prarthi 14/03/2009 ko gas connection ke liey security deposit kiya aur kewal book diya gaya jo already mujhe transfer ke samay diya gaya tha oose par new consumer no. post kiye, SV nahe diya gaya kaha gaya ki baad me diya jayega, abhi tak nahi diya gaya, kahate hai 2 yrs bit chuke hai, oos samay jo staff ise banaya tha ab nahe hai, nahe mil raha hai, aap FIR lodge kar dijiye, aur Affidevit dijiye, saath saath connection lete samay gas lighter, ka paisa bhe jama karwaye abhe tak nahe diye kahte hai jo uprokt me varnit hai.
kripya duplicate SV issue karwane ka kirpa kare.
praarthi sada abharee rahega.

Gas Agency: M/s Kasi Gas Agency, Rathyatra, Bhawani Maarket, Varanasi UP.

Candidate: Prem Kumar Jha Q.No. 736/H DLW Varanasi. UP
Consumer No. 17795

I have booked online refill on 25th August 2012 with reference number is 4632078. Right now we didn't received any delivery to my residence. Thereafter I have called to agency. As per policy my earlier booking date is 3rd August 2012, my due date is 24th August 2012. She told me that we have not complete 21 days. my docket no. is 619870 .

Indane Domestic Gas — Refusal for booking & Delay in Delivery

Sir,
I am a cosumer of Indane Cooking gas, residing in Nagpur (Maharashtra). Previously I had booked on 13/11/2008 for cylinder & delivered on 25/11/2008. Now today (05/12/2008) when I visited to distributer for booking, refusing for booking, saying booking can be registered after 21 days from delivery date. And in general gas is delivered after 12 to 15 days, after reminiding 2 to 3 times personally. Worker are not attending phone call.
My connection no. KG-24494
Full Address of Distributor-
Karuna Gas Agency
Indane Distributor
32, Surendra Nagar, West HighCourt Road,
Nagpur - 440 015
Phone[protected], 2239154
Sir, look into the matter & instruct accordingly.
Thank you.
G.A. Suryawanshi
Laxmi nagar, Nagpur

Indane Gas Service — misbehaviour & poor service

i am customer of hari singh gas service rz-914kirari road prem nagar nangloi my consumer no-34132 sir the behaviour of staff & owner is too bed they gives abuses to customer wwithout any reason. nobody attend to customer and the laungage of staff & owner is also too bed.service quality of agency also too bed.my address is b-110/d gali no.-4 prem nagar -2 nangloi

From
T.Ayyavu
S.I of Police(Retired)
Door No 2/270A, second street,
Anna nagar, Malumachampatti
Coimbatore-641021.
To
The Divisonal Managar,
Indane gas corp

Dear sir,
I am retired SI residing in the above address and (my customer no 16709). I have been not supplied the gas cylinder properly in each and every month from the dealer Mr.Manimuthu, uma gas service in kinathukadavu at coimbatore dist and no proper response from the owner and the staff of the office and also come to know that they are misusing in supply.
Please take necessary action for proper supply.
yours faithfully
(T.Ayyavu)

IOC — non delivery of gas cylinder

I applied for a gas cylinder on February 5, 2009 through your Saltlake Gas Agency (IA-260), Sector-3, Saltlake, WB. My consumer number is 11785 (DBC[protected] in the name of Kartik Ta. After several visit and phone calls to the agency, I am wondering how come this inefficient, irresponsible agency is working under a prestigious, award winning company like IOC. May I suggest you to take care about my gas cylinder delivery immediately and maintain your reputation.
May 22, 2009

IOC — non delivery of gas cylinder

sir

my consumer no is Q5515 and i have booked a gas cylinder in 06 oct 10 but till date same not delivered to me . on asking there is no satisfied reply given by the agency.
request direct the gas agency (priya gas agency Kottayam ,Ettumanoor) to look the matter and make delivery as soon as possible .

Sir,

My consumer number is 70467 and I have booked the cylinder in 21st Apr 11 but till date same not delivered to my home.On asking there is no satified reply given by the agency and also i went 6 time s to he agency they didnt properly answered.The agency(Sridhar gas agency alandur, Chennai-16)
Request direct the gas agency to look the matter and make a delivery as soon as possible.

I have book my riffle on date[protected] received the massage foe generating bill no-1530 on 04-06-11 but, i have not recived cyl till date, also no telephone no- of sales officers, address of company display by distibuter also not attained the phone . please take the needfull action

my consumer no. PNE-1961

consern dealer- punit nayan gas agency police colony anisabad patna
consumer address- Shambhu Nath 348 Purnendu nagar P.O.-Phulwari sharif Patna

Sridhar Gas Agency-No — Non delivery of cylinder

I am residing at Adambakkam.My gas customer number is 70467.I have booked the cylinder 30 days before.Still we are yet to get the refill. We are borrowing cylinder from Neighbours.

So please Resolve the problem at the earliest.

Dear Sir/Madam

Sub: non delivery of cylinder
our ref: Consumer no.32362 name: P.Venkateswara Rao, Mobile No. [protected]
Your Ref: No.369356 dt.7.7.2012 and Ref: No.372004 cash memo.4037 dt.10.07.2012

With refernce to the above, I booked refil cylinder on 07.07.2012, You have snet sms as culinder has been delivered vd cash memo 4037, but so far we have not received and we awaiting desperately for the same. pl expidite same at the earliest possible.

Thanking you,

Yours faithfully,

P.Venkateswara Rao
H.No.5-4-6
near Bus Stop
Bhavani Colony
Rajendra nagar
Hyderabad-500 030.

THANKS

This is hard to beleive that there is such rule that booking will only be possible after 21 days because it is not like this inDelhi where my brother lives. Please help

Dear Sir/Madam,

The M/s.Bindu Indane Gas Service (at Bugrasi & Simbholi) is regularly violating all laid down Rules & Regulations regarding Distribution of LPG Cylinders to its bonafide Consumers. They are blacking the LPG Gas regularly. They have never supplied the cylinder at consumer residence. They are not using deliver truck for deliver the LPG Cylinders. As per the rules of LPG distribution Rules 2001, they are cheating with all consumers by saving the investment of transportation charges of cylinders. If I am not wrog, they are saving Rs.8/- per cylinder because all cylinders are booking by customer at their premises and they are lifting themselves. They have not bothered of any educated person who know the Rules and Regulation settled by the Oil and Gas Regulatory Authority established pursuant to the Oil and Gas Regulatory Authority Ordinance, 2002, when he want to interduce them regarding the Rules, they threatend and infrom that contact with IOCL officers, they can not do anything. They say HAMAM ME SAB NANGE HAI. (No control of their language.) The way of treatment seems that the conusmers have done the big mistake to get the GAS connection from said Gas Agency. We have been completely faild to understand that why the IOCL distributing GAS DISTRIBUTION LICENCE to this type of dishonest person. It should be for honest person.
Further, lots of aligations had earlier and complaints had been lodged against said Agency. One Police Complint had loged in Bugrasi Police Station against said Gas Agency for stolen of LPG Gas Cylinders by themself. The record is avialabe in Bugrasi Police Station. They are not honest person who are running this Agency. They are doing unethical business and violating all Rules & Regulations of distribution. Several complainst have been loged to the concerned departments but most regretfully and unfortunately, I beg to inform you that no positive steps have been taken by the concerned authority or departments.

You are requested to kindly take some stringent steps/measures against the said distributor against regularly violating all laid down Rules & Regulations regarding supply/distribution of LPG Cylinders to the consumers.

Your prompt action and co-operation in the matter would be highly appreciated.

Thanking you,

Your Sincerely,

Arun Chaudhary
Delhi
[protected]

To,
The Managing Director,
IOC Ltd, Bamuni Maidan,
Guwahati-781021

Subject : - Request to provide the sufficient LPG cylinder to run the Mess of Vidyalaya –reg.

Sir/Madam,

With reference to above cited subject, I would like to request to bring your kind notice that, ours is “Residential co-educational Institute” run by Ministry of HRD, Govt. of India, where the 200 students of district & staff are staying in the campus. In our institute the lodgeing & boarding facilities are being given free of cost by Govt. of India.

At present the vidyalaya having 10 LPG connections, as per our requirement consumption of 30-35 cylinders are required in a month to prepare meal for 3 times in a day & to provide boiled drinking water.

Earlier we were getting the required quantity of cylinder from “Ruina Indane Gas service, Haflong, Dima Hasao, but recently the gas agency denied supplying the required quantity of cylinders due to their administrative difficulties.

Hence, you are requested to give the necessary instruction to supply the required cylinders to vidyalaya as a special case.

Thanking you,


Yours faithfully,


(R.S.Chandanshiv)
PRINCIPAL
Copy to –
1. Hon.Dy.Commissioner & Chairman, VMC, JNV, Dima Hasao-
for kind information & favourable action
2. Area Manger, Indian Oil Corporation, Nagaon, Assam
3. Ruina Indane Gas service, Haflong, Dima Hasao- for kind information.