Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir,

My Indane Gas connection with Anbu Agency, Arumbakkam,Chennai 106.
Consumer No. 26098. Last 10 days, Lakhs of times I called their in 4 of their
numbers. Always recorded message is coming and not picked up their phone. Please book the gas and warned them to take the phone and provide
email facility, and sms facility to the consumer to book the gas.
Thanking you,
with regards,
s.karthick jaikumar
[protected]

OUR CONSUMER NO. IS 10126.WE HAD BOOKED INDANE GAS 15 DAYS BACK AT SRI SORNA INDANE GAS AGENCIES,VIKRAMASINGAPURAM.BUT THEY ARE DELAYING TO DELIVER THE CYLINDER.THEY ARE NOT IN TIME TO DELIVER.

Whom So Ever It May Concern

Consumer No.P19249
Name of the Consumer: B.Vijayalakshmi
H.No.11-4-347, Chilkalguda, Secunderabad-61, A.P
Agency Name: Padma Gas Agency, Warasiguda, Secunderabad-500061, A.P

This is to inform you that, we have booked for Indane Gas Cylinder on[protected], we haven't received the gas cylinder till today i.e.20.10.2010. The gas agency neither attends our calls nor responds properly when we go personally. Please help us.

I have a connection of Domestic Gas having connection number TSV 14821 since 20 years. Service Station is Registered in the name of TAJ GAS SERVICE, DELHI GATE, AGRA. Phone:[protected], 2553613.
Sir/Mam, I am not getting proper supplies according to the booking of Refill Gas Cylender in time. Instead of current supply I am getting the Refill Cylender not before 30 to 35 days. And also nothing has been done from IOCL office Sanjay Place, Agra, when reported there.

Kindly, resolve this matter as soon as possible.
I will be highly obliged,
Thanking You,

Ajay Rangila
R/O, 9/12- Bagh Muzaffar Khan,
Agra.
Ph: [protected]

This is something really serious. Sarvatra Gas Agency ( Brahma Nagar,Kanpur) is creating a nuisance to the customers by delaying the delivery of cylinders. A cylinder is never booked before 21 days and delivery is furthermore delayed to 15 to 20 days or even more.These cylinders are openly available in black market. Every person suffer this problem. This gas agency service is very bad.
Every person not satisfied this agency service.

Dear sir,

i want to transferred the gas connection from sagar to bilaspur . but here agency people (VERTIKA GAS AGENCY NEAR JARHABHATA ) were denighing to provide us any conection.
while we want to take our existing connection . i have provide them noc from privious agency but still not getting propper respose from them.

could you pls inform me that exactle how much time it will take to transfer ant connection from one city to another city.

BEST REGARDS
MANJU VISHWAKARMA
[protected]
BILASPUR

Ref.:- Consumer No.00151 under 'Pandua Indane Service' ( Code No.[protected], Station Rd. , Pandua , Hooghly , W.B. ,India .

Respected Sir,

With ref. to the above, I one of the most senior citizen , hereby inform you that , We are two retired school teachers ( husband & wife ) residing in our house , (having aged 78 and 69 years respectively) , one of the proud customer of 'Indane' .
But unfortunately, very unwanted situation occurred in our daily life created through Pandua Indane Service .The fact is ....
that, We have received our last Cylinder on 03.09.2010 ;
that, on 2nd Sept. our 2nd cylinder became empty ;
that, Pandua Indane Service refused to book against 2nd cylinder before 18.09.2010 ;
that, it was booked on 18.09.2010 ;
that, today it is 19th. October , 2010 , no cylinder has been delivered till now ;
that, In the 1st. week of Oct. they said that "the cylinder will be delivered within a very short time" ;
that, in the 2nd week of October they said "it will be delivered tomorrow"....then .."today " ,
that, in the 3rd. week of October they said ".your booking has been cancelled" and the cause is unknown to them .
How strange the matter is.
It is not easy to us to go frequently and daily twice/thrice to the Indane Office , as we are old and we have no other member in our family . Mostly, they talk unauthenticated matters which has no base , Viz., "you can't book now even if your cylinder is empty " ,.... "Your booking has been cancelled", ... if we ask why , the answer comes "we don't know" ...etc. and they are used to talk only verbally without black & white proceedings. In this connection it is important to mention that within August,September & October , we didn't leave our home for anywhere .

I'm sure that you will take necessary steps against harassing this senior citizen having no other person in the family for help and if possible, any special measure for the old aged persons .
Your kind cooperation is earnestly solicited .
And lastly, I would like to request you to be kind enough to take necessary action by which we would have not to face further this type of 'scheme' / victimised in any way in future , as being a complainer.
Thanking you ,
Yours sincerely,
Jagadindra Kumar Bhadury , Nirodgarh,Pandua,Hooghly. Phone:[protected].

Hi Sir,

This is with reference to the above mentioned subject, we hold our LPG connection with Indane which is again served by Sree Ma kirupa Gas Agencies who have their office at Shop No:11, R-30, "A" TNHB Complex, Spartan Nagar, Annanagar West Extn - Chennai - 101.

We are not getting proper response from the frontliners who pick up our call - at times they even abuse at customers who walk-in to enquire / shout for the delay. There is no proper customer service forum in entirety. There is a manager/owner lady who walks into the office at 12PM everyday - customers are made to wait until she comes and then customers have to request for urgent cylinder requirement.

Frontliner customer enquiry desk agent who picks the call at times places the customers on long hold and wantedly make the customers to disconnect the line. Why there is no proper disciplinary action taken on these kind of agencies? Why should the public suffer?

They have sufficient stocks, they delay the household consumers and sell the stocks for Rs. 650 per cylinder to the hotels and other known or influential people - normal layman or middle class people suffer because of back door sales by the staffs.

Our consumer number is 4499 - its in my dad's name - Mr. F. Jones
we received our earlier supply on 17th September 2010 and booked for a new cylinder on 30th September 2010, for which we are supposed to get the supply on 8th October (21 days from the receipt of earlier supply). But till today 19th October 2010 we are not supplied with any cylinders by the agency. 32 days from our earlier supply. our cylinder got exhausted on 13th October 2010 and we called them to inform -agency didnt bother to supply yet.

We made alternate arrangements by borrowing cylinders from near and dear ones for Rs. 600.

I request the offices to make the agencies deliver the gas within the the specified date and time and be professionals enough to handle the customers properly.

Also need a compensation for the delay, for indulging us to spend extra cost in borrowing and contributing mental trauma and agony in following them up every time.

Dad is a disciplined retired central government employee and he needs rest and peace of mind, rather this guys contribute tension and pressure every month.

Kindly take necessary action and revert.

Thanks Regards,
Solomon Jesudoss Jones

I want to bring this into the kind notice of this forum; that despite booking for Refill of my LPG connection from Indian Gas on 1-Oct-2010 through tele booking, but still it has not been refilled. Meanwhile i had booked again at 8th October 2010 giving details of my previous Refill request but Alas!! still the refill is not done.
I am not facing this delay in Refilling of LPG for the first time. Everytime i make a complaint through email to IOCL officers but its all in vain. Furthermore i never get a Response through helpline line number or local GAS distributor.
It is a matter of Shame for IOCL that even after having a reputation of such a great PSU, its consumers' are in pathetic state and very dissatisfied.
Kindly look into this matter . It will be a big help to me
Thanks and Regards
Rajesh Kr Chavda

there is abnormal delay in gas delivery at Malka gas service at bareilly.every month 6 to 7 days late delivery.

DEAR SIR,
I HAVE BEEN ISSUED A NEW GAS CONNECTION ON 4th OF OCTOBER,2010 BY PAYING TOTAL COST OF RS 3700 TO VAISHNO GAS AGENCY,ORDELY BAZAR VARANASI .BUT TILL TODAY,i.e., 16th OCTOBER,2010, I HAVE NOT RECEIVED A NEW GAS CYLINDER.MY CONSUMER NUMBER IS 25217.

THEREFORE IN THIS CONTEXT I WOULD LIKE TO REQUEST YOU TO LOOK INTO THE MATTER AS SOON AS POSSIBLE.

REQUESTER
MR. SUJEET KUMAR DUTTA
S-25/204-G-2,PRATAP NAGAR TAKTAK PUR,VARANASI-221002
MNO.-[protected]
MAIL [protected]@gmail.com

Dear Sir,
Very poor LPG gas delivery from the Gas Distribution Agent M/S Pushpagiri Agencies, Nalanchira, Trivandrum Kerala. My Bill No is 9245; Customer No: 1111 8881. It's more than a month we had booked one cylinder and till now it's not delivered. The problem they are saying is that road is blocked as highway development works are going on. But when inquiring in office the reply is that the bill and cylinder are already dispatched. So where is this cylinder gone if it's not delivered to us? Does it vanished into air? It's 100% sure that the cylinder in our name is distributed to other private persons for more tips and commissions.
Sir, Please look into this matter very seriously and take necessary action.

Regards
Kiran C C
For
M. C.Decaky
CST No: 1111 8881

I AM AN IOC LPG CONSUMER AND MY CUSTOMER No.34984 & DISTRIUBUTOR IS GANESHA GAS AGENCIES. I AM COMPLAINING THE LEAKAGE OF LPG FOR ABOUT ONE MONTH TO THE AGENGY BUT NO ACTION TAKEN BY THEM. THEIR PHONES OF THE AGENCY IS ALWAYS ENGAGED AND EVEN IF WE GET SOME SOMETIME THEY DO NOT LISTEN THE SERIOUSNESS OF THE PROBLEM OR COMPLAINT. WE HOPE THAT YOU WILL TAKE UP THE MATTER AND RESOLVE PROBLEM.

sir
i am Mr.K.R.Bhardwaj live at jhulkadam sakti in janjgir dist. Here we are pay 357 Rs indane gas to home delivery rate+30 Rs to riksha charge in godown. why godwon distance of six K.M. to sakti.But we are not meeted to home delivery service to here all public without powerful person.Here all time available indane gas for powerful person' hotel and black marketing by agent and Ms/r panchmukhi indane gas sakti . all service person live at our coloney whose full day on our duty. only ladies person live at home. so reason her not time taken for gas.If we are taken then two or three C. L. missed for one time cylender.
please sir i hope to you that you are definitly action to my complain.
thanks sir

Sir / Madam,

Sub: Delay of delivery and cheating

Our Agency Name - Rajith Agency, Thiruvottiyour, Chennai-19. Ph:[protected],[protected].
Our Gas No. is 2244, Name: C. Thulasi, Residing at No.78, 1st Floor, III Street, Bharath Nagar, Ernavoor, Chennai - 57. Mobile: [protected].

We have only one cylinder, every month we have booking of 50 days once, but our agecny was also delivery cheating, We are also in our home, but she is tell was door lock, door lock, address incomplete, every month this problem is very torchal, please help us, and change agency pls...

Thank you,
Menaga.C
[protected]

i have observed that phone when we are calling at gurukrupa agency karelibaug for gas cylinder delivery or any complain we have to call for 2 to 3 days or we have to go personely after getting a time from our busy schedule.

i understood that phone remain locked when there is large phone call but you must increase call line that is not a big problems for u.

Dr. vipul gurjar,[protected]

Respected sir
I applied a conection to freedam gas agency loni ghaziabad.Agency manager Mr. Sharma give me paper of new conection this paper show that
Cylinder Category no Rate Amount
14.5 1 1250 1250
PR 1 150 150

Total 1400.Rs
is paid and said cylinder deliverd to home in 3days 7days after 10days i calls to phone and asked person said after 1months booked gas then deliverd cylinder ok after 1month i booked and 10days deliverd he said empty of cylinder his want i said this is my new number cylinder deposit paid this is paper he said you cont.agency next day i want and asked he said if you want empty cylinder you give monye more or other then you booked 2nd cylinder of this number
mr. sharma and agency staff have not good behave to me, agency gun-man also bad behave . please take the action immedeately


Sunil pal Freedam gas service delhi saharan pur road loni gzb
[protected]
cn:4456307 ( MR.sharma and all staff talk all consumer very
very very very very abusefull)

Dear Sir,

I am consumer (Customer No. D-10865) with M/s Dadri Gas Services, Charkhi Dadri, Haryana. The agency has made a rule to return the same serial number cylinder which was issued earlier. I just wanna know whether there is any rule of company to return the same cylinder which is being issued. Pls make me clear regarding this.

With Regards
Rajbir Singh

Respected sir,

This is Suraj Shyam from wipro Technologies Banglore.I just wants to help in corruption free india. So i wants to logg complaint.

Complaint :We took Gas from Indane Gas and the amount is 2835/- and the Receipt of Rs 1400/-.Bill Date is[protected] adn Bill No [protected].And also a lady working in Kanhangad branch(Kasaragod/KERALA) .She dont know how to Behave with the customer.

Again i wants to inform to the concern person that gas service is selling the cylinders are in black to the hawkers and to hotels persons in front of the customers and there the customers are standing in queue for having delivery but not providing to the regular customer. So the customers are very rude with this kind of behavior of the agency.

I think that whatever the matter which i have written above will thr officers going to handle with care and will reply me soon with positive feedback and i hope that the rti officers will not do as sales area officers are doing. If so then where is justice?
So please i again request all of the officers sorry if i have maked any mistake in the complaint but whatever i understands i have written and forwarding. If my right is correct then please i should get some needful information.

you can contact through by phone [protected]

Thanks and regards.
Suraj S

my consumer no. is 002661 , SV No. 385063 . Earlier i have complained against indane gas agency- shridhar gas agency , kankavali. But after giving assurance by shridhar gas agency that he will take booking and give home delivery of refilled cylinder, i am returning my complaint against this agency. Hope this agency will do as they say and give the service in time.