Indian Oil Corporation [IOC] Complaints & Reviews

I had booked for an LPG on November 2, 2010 with Poppat Jamal & Sons, Egmore. They ahd informed me that it would take 10 days, when I had called them on Nov 13, they said it would be delivered on Monday Nov 15, but when I had called them today they say it would take another 10 days. I am really exhausted about this. When enquired they say the loads have not come and there is a demand. My previous refill was done on Sep13 2010. I had enquired with Indian Oil Head Office they said that I should have received it. Please advise.

REgards
Priya
[protected]

DEAR SIR/MADAM SUBJECT[protected] INDANE GAS CYLENDER IS NOT GIVEN WITHOUT OFFICE FEE WANT TO SAY THAT I AM AN COSTEMAR OF INDANE GAS .MY COSTMER NO.IS B24078.THESE ARE TRANSFER FROM ALLAHABAD ,RAM KRISNA GAS SEVICE TO JAUNPUR,M.BADALAPUR INDANE GAS,BADALAPUR JAUNPUR. AFTER 60 DAYS ,MANY TIMES RETURN THAT OFFICE, THEY SAID YOU PAID 1910/RS WITHOUT ANY CASMO.WHEN I ASKED WHY ? THEY ARE CALCULLATED 390/RS OFFICE FEE, 170/RS GAS PAIPE,347/RS REFILLING. 1000/RS SECURITES. THE OFFICE IS GOVERNED BY ONLY TWO PERSON WHICH ARE UNMANNERD AND TASKED WITH ABUSSING.ALSO SAID NO ANY PERSON IN THIS OFFICE.I AM "ALL IN ALL".NO GIVEN ANY RESPONSBLE CONTACT NO. SO I TRABULE /SUFFERING WITH MENTALY DISTURBED.SO KINDLY REQEST SIR ATONCE SOLVED OUR PROBLEM.

I am an indane gas consumer in ernakulam district at alwaye. Consumer No 1409 . Our gas agency is Bindu gas agencies, Alua. I have booked a gas through online booking number 1260 , 2 months back. But bindu gas agencies have failed to supply gas till date. I have two cylinders , but they are not refilling after a lapse of 2 months.hence 2 cylinders are empty for the last 2 months, Bindu gas supply gas at an intervel of more than 2 months. hence I have to suffer a lot.
kindly look in to the matter
Abdul Azeez K.A
Kuzhikkattakathuttu house,
Kuttamassery
Aluva 5

hi sir,
we want to draw your attention to the service provide with your dealer in our city is not proper...management as well as basic needs for proper security is also absent on the sight...
some management problem are as follows-

1-construction is not proper
2-services are very poor regarding to the petrol products
3-availability of only extra mile petrol
4-absence of safety precaution
5-basic need such as drinking water ,air checking ,toilet and lights.are not provided and accessories such as generators are also not available....

so we hope you will take some action so your service will be more reliable to the consumer....HOPE FOR POSITIVE RESPONSE....

Regards,
ADV.H.V.Santan([protected])
S.D.Pande [protected]
and people from MAHUR

respected sir
fom last 2 years i am trying to take 1 connection from the indane gas agency but they are not ready to listen him always they said to us that connection in closed if you want connection please pay some extra money please do need full work for me

It is impractical to book a gas cyclinder with SHREE CHELLA AGENCIES,Muthalamman Koil St,Selaiyur,Chennai-600073.The telephones are not answered generally.When we go directly and book,they do not accept the booking and ask us to book after 20 days.Even after twenty days,the same story is repeated.Only after around 45 days the cylinder is delivered.However we see that they are distributing the domestic 19Kg cylinders to all tea shops and road side fast food joints regularly and infact,they store the distribution cylinders in such places on road side and tying with a chain against theft.Its a shame that IOC issuing false statements in news papers stating that there is no LPG shortage and no need for wait 25 days.Why IOC is promoting their product by false prpoganda as -24x7 days booking etc etc?First of all they should publish their complaint cell no and the address of the officer who is suppose to readdressal(The Name and Phone no. displayed in the distripution pont is always rubbed off or disfigured)

Dear Sirs,
My name is P.R.Mohan, staying in Kattupakkam, Chennai-600 056. My Consumer No.23761. Gas Agency Name ANBU GAS INDANE AGENCY, Arumbakkam, Chennai-600 106. Phone:[protected],[protected] and Mobile No.[protected].
I booked my gas cylinder on 22.10.2010, after 26 days of my previous cylinder received. Today 14.11.2010 till the time I had not received the LPG Gas Cylinder. It means after 24 days from the date of booking ,the Gas Cylinder still not Supplied. Whenever I am asking, the answer is delay due to heavy load. So there is a minimum gap of supply of Cylinder is almost 45 days to 50 days. (The previous cylinder we received on 26.09.2010, and after 50 days we waiting for our next Cylinder). We do not know what we have to do.
So we are requesting please take an immediate action regarding this matter.
Regds-P.R.Mohan (My mobile No.[protected].)

The Indane Outlet called 'Sai Seva Enterprises' in Vasant Kunj B1, New Delhi is full of monkeys.

1. They always keep their phones off the hook and one always needs to go and personally book a LPG cylinder.
2. They are rude and unhelpful, especially the 2 ladies sitting in their office.
3. They have a facility called 'for working couples the delivery is available beween 4 to 6pm' but they still refuse to deliver LPG cylinder after 5pm even in the next Block B2.
4. They never offer instant help regarding LPG refilling
5. They are lazy and dont entertain their customers properly.

This must certainly be the worse Indane Outlet in Delhi offering such poor services and they are certainly tarnishing the image of IndianOil company.

Angry customer
Location: B2, Vasant Kunj, New Delhi

Sir,

We are subscriber of Indane Gas Connection.

Consumer No: 2182
Consumer Name: A.L Varghese

Consumer Address: c/o K.A Tellas
Kalloor House
Kaitharam P.O
North Parur
PIN - 683519

The agency - SARATHY GAS AGENCIES, Kandarandeveli, Cheriyappilly, North Parur, Ernakulam is NOT properly supplying Gas cylinders to us. We have COMPLAINT to the nodal office at Ernakulam, so betterment in the problem. We are doing the booking on time.

Some unsolicited comments are also hearing that they are a good contender for BLACK MARKET.

Please do take some steps to get us the cylinder at regular intervals


Thank you
sincerely,

Aby Tellas

am facing very bad service from radha krishna indane distributer which is located in wanwadi

pune.( my consumer number RK 10952)..

I had booked a refill on 1st novenber 2010 and booking no- is 117. Afer november 10th also i

didnt recived the cylinder..

The problem is not created by distributer, its created by the delivery boy..

Delivery boy told me that he came to my house and no one was ther in my house.(delivery boy mob

no-[protected])

That statement is wrong, since i cant see any sticker in my house door and i checked with my

security , he had confirmed me no one came from indane to my home.
More over all time my mom is avialble in the house.
The delivry boys lied to me and he cancelled my booking, now i am struggling with out Cooking

gas...


Today 12th november i made a call to radha krishna indane distribute[protected],[protected], and

they told me my booking is canncelled and they booked a new one (bookid id 2094)

I do have small baby , i am unable to provide prpoer food my baby.

i am not sure when i wil get the refill.

please help me.

NARESH KUMAR LUNIA
SHREEMA APARTMENT
FLAT NO.302 BLOCK-B
14 SHIB CHANDRA CHATTERJEE STREET
BELURMATH (HOWRAH) 711202

INDANE GAS CONSUMER NO.29387

Today i want book my Gas cylender refil into Modern Gas Agency Bally(Howrah) but he do not take booking gas cylender and say to me your connection have cancelled.

So i dont understand for reason for gas connection cancelled. Kindly I have a empty cylender. I could not doing cooking in my house

Please help me and give to order urgently supply a gas cylender to me.
Thanking you

Yours faithfully
Naresh Kumar Lunia
[protected]

sir I am Jabir tk, I booked for a indane lpg cylinder on 07/11/2010 as booking no.1678,at our dealer Vishruthi gas agency at feroke Ph. 2482007,2485007. until this date we can't get the cylinder. so kindly do the needfull, Thanking you. Jabir .Tk

note: any information please send my email; [protected]@gmail.com

Respected Sir/Madam,

We have taken two new lpg gas connections from SITAL INDANE GAS SERVICE,LONGOWAL CODE-242981.We have booked connections on 04/10/2010 and 08/10/2010 . we are suffering since then and we do not get any connection yet.The distributor forced us to buy LPG GAS STOVE and other acessories alongwith the connections.When we refuse to take the gas stove they misbehaved with us and talk with us rudely.Please aware us about the minimum time interval b/w refillings and the time period of home delivery after booking.Also distributor refused to accept any residense proof except raction card.Please give us the solution for this problem of all customers as soon as possible. we would be very thankful to you.
Suresh kumar
booking NO-354
Mb. No. [protected]

its regarding a new LPG connection. an authorized distributor of indane in govindpuri told me that you have to submit following document for a new gas connection:---
1. my identity proof
2. rent-agreement copy
3. land lord electricity bill copy
4. land lord voter id card copy
5. stamp from post office.

As per company rule we have to submit any one of the copy for new gas connection then why this distributor asking me for this.

Plz look upon this and do the needful

sir/madam,

I am a indane gas customer. i have registed for 2nd cylinder on 23rd august'10 but till now i have not got the same. when ever i contact the distributor(jalpaiguri distt central cooperative consumers stores ltd) they told me that they are not getting cylinders from indane for 2nd cylinder(DBC). pls help i am facing lot of problem due to only one cylinder.

I BOOKED CYLENDAR FOR REFILLING ON 20-10-10 ACCORDING TO SR NO. 1992 IN BOOKING REGISTER. GAS CONNECTION NO. 24178
EVEN AFTER 20 DAYS I HAVE NOT RECEIVED MY REFILLED CYLENDER. SO EVEN AFTER 40 DAYS I HAVE NOT RECEIVED MY HOME DELIVERY.


RAMINDER SINGH
BAGHOWAL COLONY
MUKERIAN

COMPLAINT AGAINST FOR THE DELAYED DELIVERY OF THE CYLINDER REFILLING MORE THAN 18 DAYS

WITH DUE RESPECT I WANT TO SAY THAT I AM A CONSUMER OF YOUR GAS AGENCY SUNCITY INDANE GAS SERVICE IN JODHPUR (RAJASTHAN), 11TH CHOPASANI ROAD. AND GAS CYLENDER CONNECTION NO. IS 7916 NAME IS GOPAL DAS BANG.
AND 2ND IS GAS CYLENDER CONNECTION NO. IS 10956 AND NAME IS KANHEYA DAS RATHI.

MY NAME IS SUNIL KANSARA. I HAVE BOOKED A GAS DELIVERY FOR THE DELIVERY ON DATED 25/10/2010. BUT THEY NEITHER SEND ME ANY DELIVERY AT TIME NOR GIVE ME SATISFACTORY ANSWER ABOUT THAT. I HAVE TRIED MANY TIME ON PHONE FOR DELIVERY BUT THEY ANSWER THAT TODAY YOUR DELIVERY WILL BE SEND TO YOU BUT THEY DIDN’T SENT. I AM IN VERY MUCH TROUBLE.AND SOME TIME THEY BUSY THEMSELVES PHONE AND WHENEVER I CALL AND ASK ABOUT MY DELIVERY THAN THEY SAID THAT U HAVE NOT BOOKED. TELL ME IS THIS TYPE OF ATTITUDE IS APPROPRIATE WITH THE CUSTOMER?

PLEASE DRAW YOUR KIND ATTENTION IN THIS MATTER. I WILL BE THANKFUL TO YOU

We've booked Gas refill on 26-Oct-2010 (prior week of Diwali) and was told to be delivered by 4 days. However this didnt happen and we waited for 10 days and rang them up on 8Nov, to check the status. To our surprise, we were told that there was no booking done on 26-Oct and a fresh booking will be taken as of today.

The customer service representative didnt even have courtesy to close the call properly, and abruptly discconected...

The abovesaid retail Outlet’s lavatory is without water supply for the last about 20 days. The reason cited is snag in the motor. The matter was complained to the sales officer Mr. M.K. Sinha also, but to no use.

I again visited the outlet yesterday on 4.11.10 and found the lavatory without water supply. I approached Agency’s manager on duty, but he behaved rudely. He flatly refused to provide me the complaint book on demand. He even asked me not to visit his petrol pump. The board containing Sales Officer’s phone number was missing and was lying in his office. The manager proudly challenged me to approach to whomsoever I wanted.

This shows the audacity with which the gentleman can present himself to a customer.It is pertinent to mention here that earlier the air on the Outlet was also made available on my complaint to the Sales Officer. This shows that the Outlet is not intended to provide basic and mandatory facilities to the visitors.

I request for appropriate action against the defaulting Outlet.

sir my name is kapil dev s/o amrit lal resident of ward no. 5,near O.B.C bank,lehragaga distt.(sangrur)-148031,pb.
There is moonak indane gas service in our town.
my customer no. is BL21437.i have booked the gas cylinder on 16/10/2010.till this date i have not received the gas cylinder.
we have already complainted about this to Mr. Sunil Kumar patiala region and he used to abuse us and misbehave and your customer care service[protected].they have given me the complaint no which is 48175 on dated 29102010.
please look in to the matter and do the needful as soon as possible.