Indian Oil Corporation [IOC] Complaints & Reviews

Sir,
The second cylinder booking is taken up strictly after 25 days from the date of receipt of previous cylinder for our domestic LPG users. On booking the cylinder is supplied after 15-20 days .
We usually consume one cylinder in 30-35 days duration.But this booking after 25 days and delay in supply after 20 days takes a period of 45 days in between. I hope the second cylinder option is to meet our continuous LPG requirement. But we are in a pathetic position to beg about for cylinders in this gap of 10-15 days period.This greivance must be kindly taken into consideration and bring relief to we home makers not able to avail a provision of second refill gas cylinder intended for it.

Yours sincerely,
Shanthi.P
Bibikulam, Madurai-2

Dear Sir/Mam;

This is to inform you that M/s Sulabh Indain, Phulwarisharif is not supplying gas cylinders properly on time.
I have booked cylinder on 15/4/11 & till date not supplied me cylinder after given several time reminder over phone & at his counter.

So you are requested to do the needful to improve his services to avoid the problems facing by us in kitchen.

I take this opportunity to inform you that I have LPG connection # 9756 with Shri Darshan Gas Service, Pallavpuram, Meerut. The behavior of the personnel and staff of the gas service is highly objectionable. The customers are being harassed like any thing. The gas is delivered after at least 15-20 days of booking that too after continuous pursuance. Some times it takes even longer. The next booking is done only after at least 21 days after the delivery. Practically one cylinder is delivered in the minimum of about 40 days. That too by making numerous phone calls to the agency. It is also important to note that 80-90% of the times the phone is not received at all either by the agency personnel or the owners. The working hours of the agency are 10:00 AM to 04:00 PM with lunch from 01:00 to 02:30 PM (to discourage the bookings and deliveries).
I made numerous phone calls every day since then and was promised delivery the next day all the times but till date I did not receive the delivery of gas cylinder. I have made all out efforts at the agency as well as owners’ level but failed as nobody is ready to listen. The gas is being sold in plenty by the hawkers of the agency @ Rs 600 per cylinder or more.
Kindly take suitable measures so that the above problems may be resolved at an early date and Govt. Officers like me are not harassed.
Also please inform the following:
(1) After how many days of booking, the gas cylinder should be delivered?
(2) After delivery of the gas cylinder, what is the minimum period required for the next booking?
(3) What should be done or where to approach in case the agency does not follow / listen regarding (1 & 2) above?
(4) What should be done or where to approach in case of mental harassment regarding (1& 2) above?

Dr. R. P. Mishra
Scientist
PDFSR, Modipuram
Residence: OH-200 Pallavpuram – II, Meerut – 250 110, U.P.
Ph: [protected]

TO,
THE IOCL
SUB- COMPLAINT AGAINST JANAK GAS SERVICE, AGRA DISTRIBUTOR
DEAR SIR,
I AM (JAIPRAKASH) APPLICANT OF NEW GAS CONNECTION IN JANAK GAS SERVICE MR. AMIT SHARMA DEMANDED ME 5000/- TO ISSUE NEW CONNECTION THEN I WILL COMPLAINT IN TOLL FREE NO IOCL LAST SATARDAY AND MY COMPLAINT NO. 107190, THEN MY COMPLAINT FORWARD TO MR. AMIT WITH IN WEEK HE GIVEN ME THREATS SOME IRRELAVANT PERSON AND 1-2 LEADERS OF B.S.P MY CONTRACT NO. IS [protected] AT THUSDAY THEN I WILL CALL IT WHAT A PROBLEM THEN HE TOLD ME VERY IRRELAVENT SENTENCE IN FATHER AND MOTHER AND SAY I WILL NOT GIVEN GAS CONNECTION DO ANY

Hello Sir/madam,

My name is Mrs.R.[protected]@Selvi and my booking number is 15442 in Tillai Gas Company puducherry. I frequently have a problem in delivery of gas.Since my family consist of 6 members a single gas is not sufficient for our family and whenever i ask for the another gas they are delay in delivering gas and whatever we try to ask the company they are requesting to meet the manager and the manager is not responding us properly and the manager says that they will not book the cylinder before 21 days of previous delivery and even after booking the cylinder they are delaying for another 10days for delivering the cylinder and i am getting cylinder for more than a 30days.And i am struggling with this problem and i need to know the remedy for my problem.

I have booked for my Indane gas supply through IVRS on 15 April 2011 and my ref. No. is 201306. There is no supply of gas so far and none answers when i dial on the toll free complaint in the last 15 days. Gas supply agency says, they do not know and i should contact complaints only. Can you please help me to talk to them and to get the supply quickly? We are suffering without gas.

Regards...............R.Rukmani

Mo: +[protected]

Dear Sirs, / Madam,
I have a gas connection , consumer no. 12564 in the name of myself (R. Prakash).at"SAKAMBARI NIWAS", H - 82, 1st floor,Ganga Street, HIG Block, TNHB, Ellis Nagar, B1 Road MADURAI - 625010., The Distributor is Vijay Gas Agencies Palanganatham, Madurai-3.. Till the connection was with this agency, i had no problem. They were customer friendly. The reason also because of my booking patterns/records speaks about my usage pattern.

When I contacted them today, they said my connection has been shifted to Pandian Gas agencies . I need to take all my records, i.e., Subscriber voucher, ration Card, id proof, etc. to the new dealer i.e. pandian and after their process only i will get further supply. (PANDIAN GAS AGENCIES is KNOWN for ITS NOTORIOUS unfriendly to consumer/customer in the past and that was the reason, at one point of time, the distributor was changed. It is a really foolish decision to change a distributor who is far away from the current distributor.

My complaint is that IOC Cannot just like that shift to a Dealier without any valid reasons. and even if they decide to do so let the consumer kept informed in prior and do all these activities.
secondly, Since I have a DBC connection, no other fuel is made available by this sweet government !!!. just because the Central govt. is at the mercy of the state govt. for their support, freebies will not be questioned by anybody and i had to suffer without any fuel and had to keep hungry till my gas connection comes. Now this period is a vacation period, it is quite natural that families shift /go on tour for the vaccation and papers as required will not be available that easily because of the mobility. The original documents are kept very safely that it is not approachable / available with care takers at the home / children., & not only that , this is purely an internal affair / an administration problem of IOC, which could very easily be sorted out by way of getting all the details shifted from the existing dealer to the new dealer.
My wife and my younger son is out of station, I 'm on the job most offen on tour. only my elder son is available and his final year degree exams are going on. At this juncture, no fuel is there. This will have impact on his studies. WILL IOC COMPENSATE FOR THIS LOSS ???. what is the damage because of some too smart , over intellegent officer / s, taking has to be thought off.

Please always see from the consumer point of view and IOC and other government agencies should work on service orientation and not on profit orientation. This policy of course had to come from the top ie the central govt. , The central & State Govt. are only to be blamed for their such poor policies, who indirectly encourage / tax the natural system by way of forcing the common people to relay on trees, etc. which has got serious impact on the global warming.

Please make use of a subject / topic / tool called STATISTICS , which will help IOC to fix this problem. I get the reply from IOC that due to the state govt. freebies, the paid consumer is made to suffer. why is it so ?.
Please arrange to supply the refill immediately or make alternate arrangement to supply fuel. The IOC Had infact taken huge deposits before supplying the fuel and it is IOC's responsibility to give the best services to it GUNIEUNE customer like me.

Thanks N Regards, R. Prakash.

Sir, I have Indane LPG connection from M/S FOL Depot Jalandhar Cantt, Today suddenly regulator was burst when gas is on and lid of the regulator fill down on the earth due to gas pressure. I am going for replacement of the same from the said Gas Agency. They refused to replace the same on free of cost. They taken Rs 150/- and replaced with old one. It is not our fault without any negligence, why they taken Rs 150/- after confirmation of Area Manager. Please advise me as per rule and also give telephone number of Area Manager Jalandhar.

Thanks & Regards

Karnail Singh

Dear Sir/Madam
I am an Indian LPG Customer with consumer no is 81918. I am having an problem with the Indian LPG distributor i.e, my gas cylinder does not deliver on time to my home, it may take nearly ONE month to arrive. Recently i have booked an cylinder on[protected] but still now it has not arrived.This problem i am facing every time when ever i have booked the cylinder. Even after so many times calling to the distributor also nothing has been changed. If i talk to the distributor they say that "we have already billed & sent you the cylinder". Plz take some action on this.

sir
I am Sanjay patsariya has L.P.G Gas connection no 17072 . I have booked cylinder on 28/04/2011 to Goyal Gas (LPG) agency Dabra Distt Gwalior , but till date no delivery is made. sir, they are blacking the cylinder and given 7 or 8 cylinder per year(Not 12) . When i asked them about delay they told me the delivery problem from company. They just give the ridiculous answer to irritate me. he delivers cylinder to marriage occasion on very high cost[protected] per cylinder) in black.
sir please take necessary action against them

sanjay patsariya
LPG Gas connection No 17072( Indane Goyal Gas Agency Dabra)
Dabra Distt. Gwalior, Madhya Pradesh
mob. No. [protected]

Distributor Information
Name:Goyal Gas Service
Address : jawahar ganj dabra distt. Gwalior
Contact No.[protected]

1. Dear Sir,

I want a new connection, but distributor say to me new connection are close, and my documents are not submitted, but I have third time deposit my doc. I want to know the rate for new connection and what are the document to be submitted
1. Voter ID card
2. Driving License
3. Pan Cards
4. Bank Statements
So I request to you please reply to me, my id and my No
[protected]
New Delhi-110041

Dear sir,
I had booked gas on a normal procedure of calling the rani gas agencies directly and received a booking no, after 20 days the new centralized system was introduced, i again booked via this and got the booking no, i received the sms promptly saying it will be delivered immediately, and now it says it is delivered. i went to the distributor and asked him he is trying to bully us and sent us back saying it will come tomorrow, but i received sms saying delivered today , but till now i had not received. my consumer no is 25596, my boking no is 205998 with cash memo 18076. is the system implemented to streamline the problem or ?????. we had taken permissions and leave to our office and hired an auto to check with the distributor in this hot summer season, is it all necessary for such a simple need, for 350 rupees gas i had spent so much. now my gas is over i had to buy from hotel three times a day daily.
please take immediate action

I AM A CONSUMER OF IOC LPG GAS CYLINDER IN BOKARO STEEL CITY,SECTOR-4, JHARKHAND. MY CONSUMER NO IS 25727 IN THE NAME OF
MRS.MANJU SHARMA. MY SUPPLIER OF LPG GAS IS SAMARJEET MEMORIAL AGENCY LOCATED IN CITY CENTRE, SECTOR-4,
BOKARO STEEL CITY.I HAVE BOOKED GAS CYLINDER ON 13/04/2011 AND DESPITE OF REGULAR EFFORTS SAMARJEET MAMORIAL AGENCY IS NOT
DELIVERING THE CYLINDER TO MY HOME .EVERYDAY THEY ARE GIVING NEW EXCUSES AND I GOT DEEPLY FRUSTATED WITH THEIR EXCUSES AND I HOPE IOC BEING A REPUTED AND TRUSTED AGENCY WILL TAKE MY COMPLAIN SERIOUSLY AND WILL DO THE NEEDFULL.PLEASE HELP ME OUT
FROM THIS SITUATION.

YOUR"S FAITFULLY,
MANJU SHARMA.

New gas connection
I registered new Indane gas connection in agency...after three month they sent resiter post to me...but I didnt receive that letter because at the time Iam not in home...so letter is returned to the agency...after that I asked that agency...they told once that letter is returned then we cant give gas connection so u go and register in another agency....

Now what to do?...Can I get that gas connection?...please help me...

Delay in supply of gas cylinder refill

I made a request for gas cylinder refill on 18th February 2011 and till now i.e. 05th May 2011, the gas agency Aparna Indane Services, Puduppariyaram, Muttikulangara (PO), Palakkad, SAP Code 118428,Phone No.[protected] has not yet delivered the refill. It has already been 78 days that I have booked for the refill. For the last 40 days when I am enquiring, the agency is intimating that it will be delivered today and now more than 78 days have been lapsed. Kindly do the needful.

Details are as under:-

Customer's Name : E.O.Varghese.
Consumer No. : 18752

Distributors Name : Aparna Indane Services Puduppariyaram
Muttikulangara P.O, Palakkad.
SAP Code:118428

Respected Sir,

I on 02/04/11 at around 12:00 in the noon went to refill my motor cycle no. UP-75 D 4042 to your IOC Petrol Pump dealer at Sector-105 Noida. I asked the petrol boy to fill the petrol worth Rs. 200/=. They don’t even provided receipt of my purchase. After 4-5 hrs my bike started bubbling and some problem with its starting. Yesterday I took it to the mechanic and asked him to check it. He thoroughly checked the bike and proved the fact infront of my eyes that the tank was having more than 2/3 part of water along with the petrol.
I have lodged a complaint (No. 95446) on 04/04/11 against IOCL Petrol Pump dealer at Sector-105 Noida that it is supplying water with petrol, on IOCL web portal. I have clearly mentioned in my complaint that I have not been provided with any cash-memo receipt on demanding it. On 06/04/11 Mr. Surinder (Mob. No. +91-[protected]) from IOCL petrol pump called me and shown interest to meet me. On 07/04/11 I met him in the reception of my University. He also tried to bribe me to withdraw complaint. During this time Mr. Manoj Jayant, Dy. Manager (Retail & Sales) (Mob. No. +91-[protected], E-mail: [protected]@indianoil.co.in) talked to me on phone and explained me the mechanism of storing and delivering of fuel at RO in details without admitting the mistake committed by his petrol pump dealer. Thereafter, I got a consolation message from IOCL on its portal that your complaint has been rectified and customer is satisfied. I was totally unsatisfied by their reply. Nobody contacted me thereafter.
I again lodged a fresh complaint (No. 99017) on 13/04/11 as a reminder to my previous complaint showing my dissatisfaction. In this regard Mr. Vivek Garg, Sr. Manager (Retail & Sales) (Mob. No. +91-[protected], E-mail: [protected]@indianoil.co.in) contacted me and met me on the same day. He also went with me to the motor bike mechanic to identify and cross check the damages caused to my bike because of the adulterated petrol. He was totally satisfied with the issue and found that my complaint was genuine. He mailed me on 16/04/11 and asked a few queries like time at which I reached the filling station, distance between the filling station and my residence, time, day and date when my bike started giving problems, distance between my residence and garage of the motor bike mechanic and the total loss I have suffered along with the copy of the bill which the motor bike mechanic charged from me.
I replied back all queries in time. Since then I mailed him 3-4 times regarding the status of my complaint but he did not reverted. I called him for the same he told me that I have submitted my investigation reports and moreover, now the matter is with Mr. Asim Tiwari, Sr. Manager (Retail & Sales) (Mob. No. +91-[protected], E-mail: [protected]@indianoil.co.in) and you will definitely get some decision by 21/04/11.
Since then I have not received any mail or phone call from any IOCL official; 10 days have already been elapsed. I called Mr. Asim Tiwari regarding my matter he replied me that since there is no evidential document (cash memo receipt) with you we can’t help you out. Although, I have initially mentioned in my complaint no. 95446 that I have not been provided any cash memo receipt from the side of the petrol pump dealer on demanding it. The final decision on the matter is still pending and on every phone call I am asked to wait for one more week for final decision. What I personally feel is that IOCL is making every possible attempt to safeguard its petrol pump dealer. Otherwise I would have got the final decision long back. I am helpless now and seeking your help for proper investigation in the matter and fair judgment. Kindly acknowledge my letter and oblige.
Thanks and Regards-
Prashant Shukla
Research Scientist
Amity Institute of Advanced Research and Studies- Materials & Devices
E3 4th Floor
Amity University
Sector-125
Noida-201303 (U.P)
INDIA
Mob: +91-[protected]
Email: [protected]@gmail.com

Dear sir,

I am 35 year old consumer of Indan gas against costomer no. 2119. last week I have transferred my conncetion from M/s RAM GAS AGENCY, Bahadurgarh to M/s COOKING CENTER, Rishra my home town as I am returning after taking retirement from my services from BAHADURGARH [HARYANA]. Sir, I have submitted my termination voucher no. [protected],PAN CARD for ID proof and papers of Mutation certificate for Residential proof.

But the management of M/s Cooking centre are not accepting my application. At age of 65 I am continue going to the agancy for my application and every time coming empty hand.

Kindly look into the matter and help me to get rid of the situation.


RANJIT KUMAR BANERJEE

Subject: gas delivery and booking problem

My name is Deepak satbhaya 76/301 Racekors park airport road rajkot. And my gas connection no. is 23504 In atul gas Agency astron cinema road rajkot.
Sir last two years we are facing a problem with our gas booking and delivery they are not given proper answer with us. So What can I do sir pl… pl replay me . I am waiting for your ans.They are not given proper ans and misbehavior with costomer

Respected Sir,

I, hereby, want to complaint against the Indane Gas service provider. This is against "Vassan Gas agency, Bhikhiwind Road,Chhabbal, Tarntaran. (Punjab)

My Complaint is listed below:-

Sir, From the last few months I always booked my cylinder through my cellphone last couple of months I am facing so much trouble. they always gives me the message that your cylinder has been booked but I never recieve the cylinders. Even sometime it gives the message that your cylinder has already been booked. I have raised this issue with my service provider which is "Vassan Gas Agency". but they always neglect that and when I go to their office and complaint them about the service they dont even open the door of the office. Its not even me there are several customer those who have a same complaint that Vassan Gas Agency staff dont respond. The Same Problem has face to Govt. High & Elementry Schools of Gandiwind Block.

Sir, Would like you to please take an action against them so that they can provide the good services to their customer and atleast they should open the door of the office.

For your kind information my consumer number is SB 3576.

Rampal (H.T.) Govt. Elementry School, Shukarchak, Block Gandiwind
[protected]
Kasmir Chand (C.H.T.)Govt. Elementry School, Gandiwind
[protected]

Dear Sir,

Iam Registered With M/s K-2 International 255A Pocket 'N' Janta Flat Sarita Vihar|
For Suplly Of Indane Gas. My Consumer no. is 43439. But While booking Through IVRS Or Sms ,It Is Replied That your Consumer No. Is Wrong. Iam trying to Booking Gas Manualy With the dealer For The last 60 days but The booking is not done. I Have Consulted My Agency & They Fail to Solve the problem . Kindly Sugest How can I book my gas By my consumer No. 43439 By Phone At centralsed booking centre Of Indane In Delhi

THANKYOU
Badshah Khan
[protected]