[Resolved] Iocl / Indane Gas (Lpg) — Subject:- Complaint against M/S Lata Gas Agency regarding poor service quality and behavior

[Resolved] Iocl / Indane Gas (Lpg) — Subject:- Complaint against M/S Lata Gas Agency regarding poor service quality and behavior

H hari kumar singh from Mathura, Uttar Pradesh

Indian consumer complaints forum Respected sir we are the regular customers of Indane gas cylinder(LPG) supplied by M/S lata gas Agency, Bareilly We want to bring your kind attention to the following issues: (1) Generally cylinders are booked after 21 days after previous issuance of cylinder. But M/S lata gas Agency, Bareilly books after 30 days and delivers the cylinders after15 days of booking that is total 45 days between two filled cylinders. The cylinder can glow a stove for 20 days for the family of 5-6 members only. If we make complaint about these irregularities they reply that this is company’s order. (2) If we ask for cylinder for M/S lata gas Agency, Bareilly hawkers they use to say cylinder is available at the cost of Rs 500/-, which is legally a black marketing by M/S lata gas Agency, Bareilly. (3) The booking slip of M/S lata gas Agency, Bareilly the telephone No. is given that is (office[protected], (Godown[protected] but it is always busy and they use to say that phone is out of service. But the real situation is that they plug out the telephone wire always. As we are government employees we cannot leave our office for gas booking during working hrs. In this situation the customer is not able to book the gas by telephone. When ever we raises above issues at office M/S lata gas Agency, Bareilly the persons misbehaves and uses abusive language and use to say that if you are not satisfied by our services then you can disconnect your connection from here and take the service from other gas agency. But due to area restriction and service not provided by any other agency we are bounded to get poor services provided M/S lata gas Agency, Bareilly Earlier also gas agency were seized due to black marketing and irregular services. We hope that you may take disciplinary action against M/S lata gas Agency; Bareilly so that customer can avail better services that is very purpose of your company IOCL Address of M/S lata gas Agency, Bareilly Copy to: - Honorable Minister of Petroleum, Oil And Gas M/S lata gas Agency M/S lata gas Agency 3-4 Tandon Market, Ram Vatika, D.M Bareilly Sahajahapur road D.S.O, Bareilly Bareilly. (office[protected], (Godaun[protected] Truly yours H.K.Singh (Consumer No.L31485) Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Firoz B. Faridi

from New Delhi, Delhi

Dear Sir,

I visited many times to Babarpur Gas agency in East Delhi to take a new LPG connection but they alwasy say that booking for new connection is not open. so you contact after some time. I want to know that really booking is not open. And also that when it will be open. Please tell me.

Thanks
Firoz B. Faridi

sreejapalakkandy

from Pune, Maharashtra

lindane — POOR PERFORMANCE OF AGENCY

Hi,
I am consumer (Consumer No. 7025) of Indane Gas agency and availing facility of Indane gas (domestic) trhough " SREE MUTHAPPAN GAS, PATHIRIYAD, MAMBARAM, KANNUR, KERALA,, telephone No.[protected]" since last four years. The agency code no. 117751 and hold by Shri Dinesh KK.

Though I am holding double cylinder facility and used to book well in advance, the agency always alert me that inability of the filled cylinder. But it was seen that the agency used to sell the filled cylinder on black as well as in accordance to the intimacy of people attached them.

Further, the agency used to charge extra amount of Rs 25 per cylinder although my residence is falling within 1 km from the shop/godown of the aforesaid agency. Though the agency hold telephone booking facility, they never attend on telephones. Even on physical booking and delivery of gas cylinder, it was observed that I was in receipt of the bill of another customer which indicate the malpractices carried out by the agency.

I obtained the gas connection somewhere in 2000 from Kohima, Nagaland and is being transfered in accordance to the posting of my husband. Now the Agency has asked for production of ration cards and the purpose of production of such document was not known and aware to me. As i expressed about my position and frequent transfer and posting of my husband in different locations in every 3-4 years, I hold a unit of the ration card of my parents only.

Further,as far as my little knowledge and belief, " a ration card shall not be used as documents of identity as per Public Distribution System Control (2001) order".

In short, I want to convey the authority that
1. The performance of the aforesaid gas agency is very poor.
2. The agency boost the black marketing through the back doors and provides extra benefit the the unauthorised persons.
3.Telephonic booking is not performed by the Agency
4.Delivery of the gas within 1 km is charged at Rs 25 per cylinder by the agency.
5. The Agency did not frame any time for delivery of the the filled cylinder from the date of booking
6. Agency used to harass the customers by way of asking the unnecessary documents.

Sreeja Palakkandy
[protected]

sc1970

from Noida, Uttar Pradesh

I AM FULLY AGREE WITH THIS COMPLAINT AND DUE TO BAD PERFORMANCE OF LATA GAS AGENCY HIS DITRIBUTORSHIP MUST BE CANCEL FOR HELP OF CONSUMERS