[Resolved]  Jet Airways — Cancelled Ticket amount not refunded

Jetlite Airways — Compensation for cancelled flight

I had a confirmed ticket for Jetlite flight No. 162 from Lucknow to Delhi on 3rd September (PNR No. J78LN). They call me up the day before the flight i.e. 2nd September, and tell me that the flight has been cancelled and that they have made alternate arrangements in another flight at a timing which i cant make it to. The tell me that either i will have to take the flight (which i can no way do) or they will give me the cash back. I have another flight to catch from Delhi next day morning. So its important that i have to reach Delh on 2nd September night itself. So i had to catch another flight (Kingfisher Airlines) and spend about Rs. 1000 extra on the ticket. Is there any way i can get the compensation from Jetlite airways.

Jetlite Airways — refund of Cancelled Ticket

Date: 03.01.2009

The Manager ( Customer Service )
Jet Lite Airways
Kolkata.


Sub : Refund of Rs. 7140.00 against your refund voucher no. [protected] of dtd.
19.03.2008

Dear Sir,

This is to inform you that I have purchase 2 nos. Air tickets of Jetlite for Mumbai to Kolkata on 16.03.08 by charging my CITI Bank credit card and the said tickets were cancelled through telephone on 19.03.08 vide cancellation no. 602216 dtd. 19.03.08 at 12.53 hrs.

Please note that the said cancellation was confirmed by your office over Telephone indicates the refund voucher no. [protected] of Rs. 7140.00 which is to be credited to my account. Unfortunately till date it has not credited and this was confirmed by CITI Bank vide their mail dated 26.12.08.


In view of the above I would request you to kindly check it at your end and inform me the facts immediately. I do not want to be harassed any more. I will also claim the interest if the same is not yet credited.


You can also mail my detailed statement to my mail ID [protected]@indcon.org

Thanking you


Dipankar Banerjee
20/C/3, D.P.P.Road
Kolkata- 47
(m[protected]

This is an electronic generated document do not require any signature.


Copy to CITI BANK

Jetlite — Confirmed Ticket cancelled by jetlite without information

Hi

we had booked ticket with JETLITE more than 1 month in advance. However 2 days before the journey date, we are informed that the ticket is cancelled. No information of this was provided to us. This is an transactation error from JETLITE however there is no positive response from them. Even the contact details of web transaction team is not made available to discuss the case. As a customer we are just informed the ticket is cancelled.

This attract the reputational and financial loss to us, however there is no response from JETLITE team.
PNR No - CDIPFX, CCAPFV, OEIMVF

Jetlite Airways — Not keeping the settlement

I am going to put an awesome harassment by India’s one of the premier Airlines, which harassed us to such an extent which is just unimaginable, which also caused me so many of losses. The Story begins from Port blair Airport (Veer Savarkar Airport). I with my wife (newly married) had gone to Port blair through Jetlite Airways [Jet Lite (S2) 319] on 28.12.08 from Kolkata. I had taken leave from my organization till 04th Jan’09. We did not face any problem in the outward journey, and the journey was very comfortable.
We were to return from Port Blair to Kolkata on 03.01.09 [Jet Lite (S2) 320]. The tickets numbers are[protected] &[protected] in the name of Mr. Vikash Anand & Mrs Smriti Anand. The departure time was scheduled at 11:50 hrs from Port Blair and arrival time at Kolkata was 14:05 Hrs. Keeping this in my mind I had taken reservation in Sealdah Rajdhani Express (PNR #[protected], Ticket #[protected] by paying 1200 extra to the reservation agent for getting confirm berths, whose scheduled departure time from Sealdah Jn. was 16:40 on the same day. When we reached the Veer savarkar airport on 03rd Jan, it was announced by Jetlite that the Flight is delayed and they have no idea about its arrival time at Port Blair. I was scared that, we can miss the train. So I told my Brother at Kolkata to cancel the ticket and get another reservation for 04.01.09. Again we paid 1200 extra to get the confirmed berths. So I got the reservation in Sealdah Rajdhani Express for 04.01.09 (PNR #[protected], Ticket #[protected]. Lastly Flight arrived at Port Blair at 15.00 Hrs and Check-in had started at 13.30 Hrs. When I reached the counter for getting my boarding pass, I was asked for Identity card as I was having e-ticket. I showed my Official I- card of Indian Oil Corporation in original, and my PAN card also. Then they asked for my wife’s Identity card. I was not having her I-card. They regretted straightaway that we can not board the flight. Lastly I found Assistant Commandant (CISF) who had earlier worked at Panipat Refinery ( where I am working currently). After some queries he was ready to issue my wife’s identity with his signature and stamp. Then also they were adamant not to issue the boarding pass. I kept running here and there for any kind of assistance from any responsible authority. Lastly I showed them the boarding passes we had for Kolkata to Port blair issued by Jetlite only. Then also they did not allow. Finally three families ( 09 persons) of similar case were held not to board the flight.
After flight left at 03:30 pm, we came to know that earlier some Flight was cancelled by Jetlight and to accommodate those passengers in next flights they were doing such harassing activities to other passengers. In spite of arranging some other alternative Flight they chosen the simplest way to get rid of their problem- Transferring their problems to Innocent Passengers.
Anyway they arranged some accommodation and Dinner for we 09 persons in such a Hotel whose condition was worse than miserable. Some snaps of Room No.-303, Hotel Palika Palace is being attached herewith. We were taken back from Hotel to airport in Auto Rikshaw (Snap attached with my luggages).
Next day, i.e, on 04th Jan’09. They had no any problem with my wife’s I-Card. They did not check even my I-Card, and we boarded the flight very easily. Again, this day also the flight was late and I had to get my reservation in Sealdah Rajdhani Express on 04.01.09 cancelled. I again told my brother to to get the reservation in Sealdah Rajdhani Exp for 05.01.09 and again we had to pay Rs 1200 extra to get the confirmed berths. We got the reservation for 05.01.09 ( PNR #[protected], Tkt #[protected]. When we reached Sealdah Rly Stn. on 05.01.09 to board the train, we found the train was cancelled. We got that reservation charges refunded and again booked the reservation in Sealdah Rajdhani Exp for 06.01.09. We again paid Rs 1200 extra the travel agent for getting confirmed berths. Finally we were able to board the train on 06.01.09. All these series of problems, I would blame Jetlite airways from beginning. End of story has not reached yet.
I would like to ask Jetlite management to answer and pay the losses mentioned below:
1) I was to resume duty on 05th Jan’09. I resumed it on 10th Jan’09. Reason was that Oil sector PSU officers association had called strike from 07.01.09. I arrived my place on 07th Jan’09 at 05.30 pm. If you are absent on the day when strike has started, I was not in a condition to join the duty. Strike continued till 09.01.09 evening. So I joined my duty on 10.01.09. I had planned whole of my travel taking strike into account, as we had already received the strike notice well in advance. After facing so many of difficulties in resuming my duty, I had to take 05 more earned leave from my organization (IOCL). 05 days leave means Rs 4000/- loss. Who is responsible and who will pay this loss to me?
2) I incurred Rs 3680 extra for getting reservation after so many cancellations of my train reservations. Besides my brother took such a pain that he was also not able to perform his duty for 03 days. Who will pay all these?
3) We were not of such a low level persons that we had been accommodated on 03.01.09 in such a mean level Hotel, and we had to travel by Auto Rikshaw. At least Jetlite can not provide such a mean quality service. I must claim Rs 25000/- against such a mean service by Jetlite.
4) All the Jetlite officials we faced at the Veer savarkar airport were behaving so rudely so rudely, that one can not think of it even in dreams. They were talking with us in such a tone, that, we were their hostages, not Elite Passengers. The lady manager was telling she cant do any help regarding I-Card. Next day they allowed easily to board. When I asked to let me talk to any higher authority who can take any decision, she told rudely “Humlog yahan Jhakk marne ke liye baithe hain kya”. No one was wearing any Name plate with the uniform. When I asked her name she replied “ I don’t think it necessary to give my introduction to you.” Did we pay for this type of behavior from Jetlite. I must claim Rs 10, 000/- for this type of misbehavior in place of welcome.
I had lodged my complaint with Consumer’s forum on 11.01.09. The same was forwarded by Consumer’s Forum to the concerned, but till date I did not receive any reply from Jet Lite.
I am eagerly waiting for your reply and fair redressal of this complaint.

ON 4TH MAY, 09 I BOOKED EIGHT NOS. OF JETLITE TICKETS (CONFIRMED)TO & FRO KOLKATA-ANDAMAN VIDEPNR NO.PBUOCR & CKVRLR THROUGH YATRA.COM.PAYMENT WAS MADE FOR Rs.48753.54 THROUGH SBI CREDIT CARD.ON 20TH SEPT, 09WHEN ALONGWITH MY FAMILY ARIVE AT KOLKATA AIRPORT FOR BOARDING JETLITE INFORM ME THAT TICKETS BOTH TO & FRO HAS BEEN CANCELED WITHOUT INFORMING ME EARLIER WHERE MY FULL ADDRESS/TEL. NOS. ARE AVAILABLE WITH YOU.. I BECOMES HELPLESS.DURING PUJATIME NO RAIL TICKETS ARE AVAILABLE & ALL AIR TICKETS WERE HIGH RATE.AS A RESULT WE WAIT TILL 28TH SEPT, 09 TO RETURN TO GUWAHATI.NOW WHO WILL RESPONSIBLE FOR MY MENTAL/PHYSICAL/FINANCIAL HARRASMENT.WHO WILL REFUND MY MONEY.WHO WILL BEAR MY UNNESSARRY WASTAGE OF MONEY FOR STAY AT KOLKATA FOR 10 DAYS+ TO & FRO KOLKATA-GHY AIR FARES.
WANT A GOOD RESPONSE FROM YOUR SIDE

ON 4TH MAY, 09 I BOOKED EIGHT NOS. OF JETLITE TICKETS (CONFIRMED)TO & FRO KOLKATA-ANDAMAN VIDEPNR NO.PBUOCR & CKVRLR THROUGH YATRA.COM.PAYMENT WAS MADE FOR Rs.48753.54 THROUGH SBI CREDIT CARD.ON 20TH SEPT, 09WHEN ALONGWITH MY FAMILY ARIVE AT KOLKATA AIRPORT FOR BOARDING JETLITE INFORM ME THAT TICKETS BOTH TO & FRO HAS BEEN CANCELED WITHOUT INFORMING ME EARLIER WHERE MY FULL ADDRESS/TEL. NOS. ARE AVAILABLE WITH YOU.. I BECOMES HELPLESS.DURING PUJATIME NO RAIL TICKETS ARE AVAILABLE & ALL AIR TICKETS WERE HIGH RATE.AS A RESULT WE WAIT TILL 28TH SEPT, 09 TO RETURN TO GUWAHATI.NOW WHO WILL RESPONSIBLE FOR MY MENTAL/PHYSICAL/FINANCIAL HARRASMENT.WHO WILL REFUND MY MONEY.WHO WILL BEAR MY UNNESSARRY WASTAGE OF MONEY FOR STAY AT KOLKATA FOR 10 DAYS+ TO & FRO KOLKATA-GHY AIR FARES.
WANT A GOOD RESPONSE FROM YOUR SIDE

Jetlite Airways — Ticket cancelled

HI,

I had booked my tickets from Hyderabad to Kolkata for Deepawali Occassion more than 70days before the date of departure (which is 15th Oct 2009), hoping to have a hassle free journey back home.

But some 30-40 days advance of jouney date i found the flight (S2 512) no more availiable for booking tickets. I reluctantly called the call center and inquired about the flight status, they informed that there is no official confirmation whether the flight is cancelled and ask me to wait.

I constantly kept on checking the flight iternery but nothing helpful was availiable. Also each time the call centre person ask me to wait. ( I realised shortly that most of them are not trained and lack information). Now just one week before the departure the company sends me a mail stating that the flight is cancelled and also there is no direct flight option availiable.

Please advice me the course of action which i should take coz the fare now cost around 9K.

Jetlite Airways — Loss of my precious mobile during travel by Jet Lite Flight No S2 391 on 28 October 2009 Delhi to Dibrugarh

Loss of my precious mobile during travel by Jet Lite Flight No S 2 391 on 28 October 2009 Delhi to Dibrugarh
29October,2009
To,
The Manager, Jet Lite (India) Ltd
Domestic Airport
Delhi,
Subject: Loss of my mobile during travel by Jet Lite Flight No. S 2 – 391 on 28.10.2009 (Delhi to Dibrugarh)
This is to bring into your notice regarding loss/ Stolen mobile of mine during travel by Jet Lite Flight No. S 2 – 391 on 28.10.2009 (Delhi to Dibrugarh).
Name: Surender Kumar
Ticket No:[protected] date:[protected]Seat No. : 26 A)
Luggage No.: 0705 S2455530 (One Bag)
Departure from Delhi: 9:55 A.M. Arrival at Dibrugarh: 1:35 P.M.
To my utter surprise and disbelief (shock), I found that my mobile was taken out from my luggage bag.
The mobile having model no E63 Imei no. [protected]
I was more shocked and displeased when the Jet Lite Security Supervisor and Jet Lite Administrative Staff at Dibrugarh Domestic Airport had straight away refused to put any sort of help to me. They simply told, send us E-mail.
Hence forth I am putting an SOS appeal with request to your esteemed authorities that please take an immediate enquiry on this “Shameful Incident” and if possible, please arrange to return my precious mobile from the actual CULPRITS.
I do hope that proper justice will be given to me and I shall be pleased with that. If I don’t get justice, I shall be forced to put up my issue before the further higher authorities. In that case I shall have a second thought for boarding Jet Flights.
Hoping for an appropriate course of action from your office.
Surender Kumar
KV,ONGC,Nazira
Distt. Sivasagar, Assam
Contact No. [protected], Email: spgarg.[protected]@gmail.com

WHO IS THIS GUY FROM EASEMYTRIP WITH CHALLENGE, I BOOKED 3TICKETS THROUGH EASEMYTRIP AROUND 2-3MONTHS BACK.EVERYTHING WAS FINE. BUT AFTER ONE DAY(WHAT I REMEMBER) AT 2:00AM SOME ONE CALLED ME SAID THAT YOU TICKET HAS BEEN CANCELED DUE TO NO AVAILABILITY. WHEN I ASKED FOR MY MONEY THAT GUY SAID WITHIN 24HRS I'LL GET IT. BUT IN NEXT FEW DAYS I MADE MORE THAN HUNDRED CALLS(STD AS BECAUSE THAY HAVE THEIR OPERATION ONLY IN DELHI) TO CUSTOMER CARE, AND FUNNY PART EVERYONE'S ANSWER WAS DIFFERENT AND WAS ESCALATING TO SOMEONE WHO NEVER COMES TO OFFICE IT SEEMS.SOMEONE TOLD ME THAT I'LL GET MONEY BUT NOT THE CREDIT CARD CHARGE, MY QUESTION IS FOR WHAT THAT CHARGE I DID NOT RECEIVE ANY TICKET. INSTEAD OF TICKET HOW MUCH HARASSMENT I RECEIVED THAT I CAN'T SHOW OVER THIS SITE.

AND BECAUSE OF THIS HARASSMENT ONLY I DID NOT PROVIDE MY DETAILS, BUT IF YOU DIG YOU COMPLAIN BOX YOU CAN EASILY FIND MY DETAILS.

SO I SUGGEST BEFORE CHALLENGE (MAKING SOMEONE FOOL) PLEASE GO THROUGH YOUR COMPLAINT REGISTER(IF YOU HAVE).

Jetlite — flight ticket found cancelled

I went to the airport with my baggage and luggage to travell from Imphal to Delhi on 3rd july'10 only to find my ticket get cancelled. This is realy a miracle. I feel their office staffs did this. They cancelled the ticket and they sold the seat at a higher price when the date of travel is near. we book the ticket almost 20 days before the shedule date.


somorendro

Jetlite Airways — Amount Transferred without your knowledge

Dear Sir,
This is to inform you that on 10th July 2010 I tried booking an air ticket from Mumbai to Coimbatore through online booking. But unfortunately I couldn't book as it showed an error after entering the amount in the transaction details. I too logged out thinking that the amount has not been transferred. I didn't receive any flight ticket. But to my shock, when I saw the bank statement today (06.08.2010), the amount of Rs.11486/- was transferred once and an amount of Rs.11708/- was transferred 5times to the account[protected]. The total amount transferred is Rs.70026/-. So I request you to transfer the amount to my Account No. : [protected] immediately.

--
With regards,

P.Chami,
Director,
Hindustan Moulds And Dies Private Limited,
SF 90/3, Athipalayam Road,
Chinnavedampatti Post,
Ganapathy,
Coimbatore - 641 006.
Ph :[protected] ;[protected]

Jetlite Airways — issuing two tickets for one seat

this is to draw your attention towards the extreme inconvenience which my mother and i went through while traveling from Srinagar to Mumbai on jet lite flight number S2 0105 seat number -14A and 14B on 26/05/2011. when we boarded the plane to my surprise there were two people already sitting on our seats . when we approached the air hostess she told us to sit on some other vacant seats, but there was no vacant seat . so we asked her again where to sit and why we should sit on some other seat when we have our seats booked well in advance .to that she shouted on my old mother and started arguing .after this she made us to sit on seat numbers 23A AND 23B but this was not the end of it . when we reached Delhi
other passengers from delhi boarded they came to us and asked us to vacant the seats as those were their seats at that time another flight persor came and asked us to sit somewhere else he made us to sit on two seats far away from each other and after some time asked us to get up when other passengers claimed that it was their seat.this confusion was going on for about 25 minutes, which caused my sick mother [age-63yrs] and myself tremendous mental agony.i want to ask jet airways how can they be so careless how can they issue two tickets for one seat? i want my complaint to be redressed immediately.

Jet Airways — Refund of cancelled ticket

I had booked air ticket from Jetlite on 13 Nov 2011 the booking was cancelled but amount of ticket has already been deducted from my account which not had been refunded yet so please help me.

Jet airways is pathetic. I know lot of such complaints and the same happened to my parents too. These guys didn't intimate regarding cancellation till the time my parents reached airport. They missed the connecting flight from Delhi as well.

Till date the refund is not done and the follow up queries are transferred from one department to other for refund.

No two thoughts why indigo and other airlines are growing in customer satisfaction and these guys are doomed.