Indian Oil Corporation [IOC] Complaints & Reviews

Indane Gas — not booking of new additional cylinder

I submit to inform that i am having indane gas connection with one cylinder bearing no 28054 since 1998 and i requested to book one new additional cylinder so that it will be easy in future course of time the M.M. Enterprises, Hyderabad is ignored to book new additional cylinder, he is just telling to come after three months and after completion of three months when i approached he is telling to come after another three months, he is not bothering the customer who are the backbone of the company. i there fore request the concerned authorities to issue necessary instructions to book one additional cylinder at early date and further my sugession is that those who are having one cylinder, after booking the filled cylinder should be issued with one or two days which will be more help full to the beloved customer.

Indane Gas — Additional New Gas cylinder

These gas agencies do not entertain new gas connections or additional gas cylinder requests for residential consumers who have residing in the same locality for more than 30+ years. As the gas is currently registered against my father's name. I wanted another gas connection to our house as the number of family members have doubled ever since I'am married and also have kids. Please address this issue to the earliest so that I can cook and live happily ever after...

These people are vulnerable and steal gas from the cooking cylinders reducing the capacity.

R/sir

With due respect I want to draw your kind attention towards the problem that I have applied for new gas connection at Babar Gas Service Gali No. 3, C 3/4, Kabir Nagar in the month of October 2008.At the time of booking I have submitted all the necessary documents. But after lapse of more than 04 months I have not get my gas connection till date. I have contacted to the Manager of the agency agency but he not gave any satisfactory reply to me. You are requested to look into the matter and issue necessary directions to the Manager of the agency to issue me a new gas connection earliest.

Thanking you,

Lalit Mohan
House No.20/E, Hari Om Gali
Babar Pur, Shahdara, Delhi-32
Phone No.[protected]

Dear Sir,
I have alredy sent my consumer no-K 05827 through sms on mobile no [protected] at 08.00 am on 01.10.2010 as per your direction.But because of absence of confirmation system, I am not in a position to know wheather it is booked or not.For your knowledge, there was such system in Greater Noida for few days, in which after sending sms (consumer no) to the given mobile no, one used to receive sms immediately, indicating, booking serial no and probable date of delivery.Why this system became dead within few days, I don't know?You are requested to kindly solve my problem.Also I request you kindly create a transparent system.
A.K.SHRIVASTAVA
C-247, FIRST FLOOR
GAMA-1, GREATER NOIDA
MOBILE NO-[protected]

i am really fade-up about your services, 20days before i booked my gas over (voice mail system) telephone no.[protected], till today i have not received gas and funny thing is today again i book my gas, there are no facility to mention anything, like it already booked etc.today again i got a docket no. sorry to say, i tried to contact over mobile no.nobody picked the ph There should be a manual contact no, where people communicate their problem.

Same problem is being faced by me, 3 times after complaing at Indane website, it was resolved. (Connection 00863A, Rajeev Srivastava, Gama-II).

Hi,

This is absolutely ridiculous. I am also trying from last two days on IVR but unable to book !! No one is replying on the contact number shared and IVR always Says Unable to process your request !!

Can any one Help !!

there is great shortage of gas cylinders told by the gas agency owner. they are using very rough language with our consumers also.when some one contact they say what can i do shortage is from back end. but i[censored] see they sell cyclinder in black market. and in black the price is half more then the actual price. pls check. the government official knows all but they close their eyes. i think some thing is sure between govermnent official and gas agency owner.

sir,
my consumer no is 0760 of kharela indane gas kharela (mahoba) UP.as per the orignal rate of cylinder is 297.95 rs.with home dilivery.but here the rate of cylinder is 315-425 at the agency.i had also recived a recipt of rupees worth 319.95/-. sevral times i make a complaint into charkhari,jhansi & lucknow.but there is not any responce of that complaints. i also have not recived any cylainder
since 12 june 2007. i asked many time for cyliander but the amswer was that gas is not available while it was readly available in blackmarket by the kharela gas supplier
i want to bring this fact to the notice of appropriate INDANE authority for looking into the matter and take immediate action and enquiry for the black marketing done by the gas supplier. I hope for immediate action agains the supplier.
rajeh kumar gupta
business man
mangli bazar kharela
dist mahoba UP
mob no. [protected]

smt. Kashmiri w/O SH. shri Man Singh resident of h.no-893/9b muneem colony, Muzaffarnagar. A LPG customer of Muzaffarnagar gas service, Perkash chowk distt.- muzaffarnagar (u.p.) and my consumer no- is 27377. i have booked for refill on 8th july. and found dly. on 7th aug. that is so late. now in muzaffarnagar very artificial shortage of LPG. made by distributor, b' coz if you wanna refill without booking you pay 600=00 rs. or more you found it and if you are consumer of LPG then you will wait for two or three month and his wander name is jagmohan he have 20 lpg silender her home so please please look this matter & solve the problem. thanks

Respected, sir/madam
my name is sonashir rakshit([protected]) i live in siliguri state west bengal, i m a customer indane gas followed by d franchise kanchanjungha gas service, wel my complaint is d company is makin black marketin in gas n we d common pupil r helpless wit there arguments n wenever i reqest 2 tak wit d mnagement m badly thrown ot of d office n misbhaved me.
so please kindly take attention of my complain n i hope 4 d fast result.
THANK u

my resi.c/7 26 yumna vihar north east delhi my near gas amrith gas services no alot new connection me i request indane gas please alot new connection thankyou

This complaint is against Rudauli Gas Service in town Rudauli of Distt.Faizabad. My Booking No's is [protected] dated 07/12/2009 but i did not received the receipt and documents yet. I have paid all amount and access too. I knows from out side resources that my documents are given already to another person which is through totally wrong methods. How can i check our connection number. In Rudauli there is a huge crises of Indane LPG and it is created by the staff of the agency because of black marketing. Agency staff is hand in gloves with black marketers and i can not rule out the possiblity of area staff of the I.O.C. being invloved in it. At times fully loaded truck of gas cylinders, whose supply for Rudauli is diverted touts and there at the distribution point people keeps on waiting without being informed. More so, the staff of the agency also misbehaves with the customers specially the manager is very abusive.

Please take this matter seriuosly as it is directly ralated to public interest and it is also damaging the image of the company. Kindly check my booking/ connection number and inform me as soon as possible.

Tariq Rasheed
S/o, Mr. Abdul Rashid
RUADULI Cell no. [protected]

To, Date: 05/02/2011 The Executive Director (LPG),
Indian Oil Bhavan,
G-9, Ali Yavar Jung Marg,
Bandra (East), Mumbai
Tel:[protected]
Email: [protected]@indianoil.co.in

Kind Atnn:- Mr. Satwant Singh Ji Executive Director (LPG)

Dear Sir,
With reference to above subject that I Tariq Rasheed S/o, Mr. Abdul Rashid had a booking no. [protected] dated 07/12/2009 but not received documents yet. I paid Rs. 4000.00 on time of booking but not get cash receipt. The concerning person said that the receipt will come from Gorakhpur office, and then we will provide you. During this period I asked my receipt and documents many time but only false commitment and take more Rs. 670.00 recently before one week but not given any cash receipt by Rudauli Gas Service. At last I have paid more amounts so far but only on forged expectation for my complete LPG kit and Documents also.
Therefore, I need to know about my LPG connection status urgently and must be call for my complete LPG kit and documents and please justify with me.
Anticipating a favorable reply.
Thanking you,


Applicant

Tariq Rasheed
S/o, Abdul Rashid
Rudauli, Faizabad.
Booking no. [protected]
Mobile: [protected] / [protected]
E-Mail: t.[protected]@rediffmail.com


C.C. to
(i) G.M. (Rudauli Gas Service)
(ii) Indian Oil Corporation Ltd, Corporate Office, 3079/3, J B Tito Marg, Sadiq Nagar, New Delhi – 110049, :[protected]

all faizabad circle agency are theif specialy shanti gas harria had frod customers doing every frod all is due to bjp leader pratush vikram who use bribes to save no proper work

There is a serious problem about gas cilinder black marketing at dhakuakhana sub division of lakhimpur district assam

Dear Sir,

I have applied for new gas connection (Running Sl. No 20877) from Sukhdev Vihar Gas Service (Address-12 CSC DDA MARKET, SUKHDEV VIHAR, DELHI-25 on dated 21/09/2011, he insure me that you will get new connection after 2 or 2 and half month.
But till dated near about 5 months have spend I have not received any type of letter for this regards, I was go to agency (Sukhdev Vihar Gas Service) they say whenever new connection will be available then you will be informed and they demand Rs 4000/- for new connection.

Sir, I want to know actual cost of the same, where I will found it.

Due to this I am facing lot of problem, I have not old connection, and newly I have separated with my family so I have much needed a new gas connection. Please do the needful. ([protected], [protected])

Lal Babu Thakur N-31/abul fazal enclave Mobile No. [protected]

United — New Connection

Hi,

I am trying to get new Connection from United Gas Agency, Sahibabad, Ghaziabad. I have all the legal Documents. I am Roming for connection since last 1 year and each time the person sitting on desk responds for No New connection available.

I know they are doing the same by making Black Marketing.

If you can provide any help then please help for the same.

Thanks.

UNITED GAS AGENCY ARE OWN BY GOONDAS.THEY FIGHT WITH CUSTOMER AND APPROXIMATELY 90% OF THIER GAS CYLINDERS ARE SUPPLIED TO RESTURANT AND DHABAS AT RS 500-600 PER CYLINDER.
THEY SAY BOLDLY" WE SALE TO DHABAS, KOI UKHAR NAHI SAKTA KUCHH BHI"

Respected Sir,

I am a user of Indane for LPG and my Distributer is UNITED GAS AGENCY RAJENDRA NAGAR SAHIBABAD GHAZIABAD UP.
My complain is they are taking one week to distribute the sylender after booking date.
They are sailing gas in black every day some of the persons are coming in agency and buying 10-15 sylender approximately 500-600 rupees without any connection.
If you want to catch them I can help you, this is really true and they said to customer get your gas after one weak or after 10 days.

This is the process of this agency.

Kindly take it seriously.

If you require any further assistance please call me at-[protected].

Dubey Indian Oil Gas agencies — Late delivery of LPG filled Cylinder

Dear Sir,
with due regards I want to book a complaint against Dubey Gas Service 64 Ellora Enclave, DayalBagh Agra, UP.
SAP Code-153675.
I am your customer against
SV No. 0069240
Consumer No. 17612.
I booked for refill on 15/10/2008 and expected date was 20/10/2008, but after repeated reminders also we have not received the filled cylendertill date(30/11/2008). Dubey Gas Services supplies cylender after taking out some gas.
I have also posted a complaint against it to Sanjay Place office of Indian Oil Gas, but they have ignored the complaint which I filed.
I request you to kindly look into the matter and do the needful.
Thanking you
Best Regards
RAj Kumar Saini
35A, Adanbagh Extention(payal Enclave)
Dayalbagh, Agra, UP
ph.no. - [protected]

not home delivery.DBC above one year.refill above 20 day's on booking.

Indian Oil Corporation LPG Section — Customer Services

I have booked following gas cylinder as detailed below:-
Ajeet Mehta Consumer No.22422 Booking No.6116 dated 20-03-09
Varsha Mehta Consumer No.00607 Booking No.6117 dated 20-03-09
with Raigarh Gas Service RAIGARH (C.G.). So far I have not received
any supply against these bookings. This situation remains almost all the time.
Kindly help and advise further.

Thanks.

Yours' friendly

Ajeet Mehta,
Darogapara,
Raigarh

Indian Oil — non issue of cylinder

dear sir in indore city sundaram gas service does not supply to us our booked cylinder after passing of 25 days they are selling cylender in black in open and real user is in trouble

Hi Sir,
Domestic Gas Connection of Indane with Koodathai Gas Agency[protected], Tamarassery, Chunkam
My consumer no.16610(VIncent, Thalayad)
Even we are facing the same kind of issues...They are not booking the gas on time or not giving the booking number. Last two months they are not delivering the gas cylinders in our area. We have raised many complaints in Applette tribunal, but till date nothing happened.

Please take necessary steps to fix this issues.

I AM ALSO FACING THE SAME PROBLMS. IF IT WAS OF ANY UNION, IT WILL BE SOON SOLVED. WE THE COMMON PEOPLE DON'T HAVE UNION...THAT IS WHY THIS IS HAPPENING...

MY NUMBER- 32454, SARA, KAZHAYIKKAL, KODIYATHOOR

Indane Gas Cylinders — DELAY OF CYLINDER DELIVERY AND IRRESPONSIBLE RESPONSE TOWARDS THE CUSTOMER

Sir,

I am the consumer of Indane Gas bearing consumer No.: 27126the supply of refill of cylinder through MADHU GAS AGENCY, SHANTINAGAR, BENGALURU. I have a practice to book for the refil of cylinder with dealer direclty over the phone. After many telephonic attempts it says the number dosenot exist i personally go and book but even after 4-5 visits the cylinder is not delivered its real troublesome for me to keep travelling so far so many times. I requested to accept booking on phone but again when i try to book through telephone its same no change . the clerks have a bad attitude towards customers. The management is corrupt. On advice of one of our well wisher I start the booking for the refill of cylinder through computerised Toll Free No. 1260 of Indane Gas. I suprised to note that the delivery of refill of cylinder were become more late in comparision with direct booking with dealer. I stongly condempt the attitude and request the higher authorities to take the complaint against the system and practice of the dealer. Further i request to acknowledge my complaint and rectify earliest possible. My present booking No. 295 Dated: 19-05-08, personally through dealer. I Hope to get the delivery of refill of cylinder immediately.

GURU GAS COMPANY — LATE DELIVERY OF GAS CYLINDER

DELIVRY WAS TO BE MADE WITHIN 15 DAYS OF REGISTRATION , BUT DERIVERY WAS NOT MADE WITHIN THE STATED TIME , AND THE REASON ASKED FOR THE LATENESS WAS OVER DEMAD. THIS HAD LED TO SEVERL PROBLEMS.

Indane Gas — delay in delivery & accepting booking by phone

sir,there is no time for common people,they give delivery to a person whom they know or if they took cylinder twice in a day by giving more mony than the origial price,they took almost 31-35 days to deliver the cylinder.when some one book the riffile by mobile ,the actually booking made after
5 days.sir i just want to say if they deliver riffile in time by giving equal impotance.....

so, please take some necessary step so that we get relife as soon as.
thanking you for taking the complaine.
have a great future for indian gas........................

Indane Gas Cylinders — PROBLEM IN GAS CYLINDER BOOKING

I have indane gas connection with GURU KRIPA Gas Agency who caters to DLF and gurgaon.This gas agency has provided with two phone nos[protected] and[protected]. But contacting these both no is a nightmare as they are always busy and if phone rings no body is picking up the phone.

we are in urgent need of the cylinders please do needful.

Regards,
Mitesh

Indane Gas — not issuing the paper

its approximately 6-8 months.....i applied for a gas connection.....he gave the connection....but regulator is old...and he don't gave us the papers of connections......so,pls do something for this problem......thanks

Every pump in India displays the name of the concerned sales officer with mobile No. You can call him over the phone and tell your complaint. Complaint register is available round the clock at any petrol pump. Get it from the manager/supervisor and write your complaint with all your contact details including mobile No. You will be contacted soon by the company sales officer or dealer. Don't forget that you are writing the complaint in a right way, what I mean is do not add cosmetics (write only what has happened ).

Dear sir,
I am from bihar and my consumer no. is 2679. 17 days before i ordered for home delivery of LPG gas. but still their is no service or any reply from the distributor side.
my distributor's code is 69131051. So please sort out this delay and do something for your consumers.
regard
Radheshyam Dubey
dist.-west champaran
bihar
pin-845455

BOOKING AND DELAY IN SUPPLY OF GAS CYLINDER.

I am a resident of 28/22 Welcome Colony, Anna Nagar Western Extn., Chennai-600 101
Tamil Nadu and my consumer #:18372. One M/S. GANESH GAS AGENCIES, Mogappair Road, Anna Nagr Western Extn., Chennai-101 and they didn’t issue a Domestic Gas Customer Card since 1998, we do not know their CODE Number and address. Their phone nos.are of 26562006 & 26562007.

For the last couple of years, I am facing problems of delay of refill gas cylinder supply. Whenever I book second cylinder, the persons who are attending calls said that they will book only 21days after receipt of last refill and then again 10 days for the receipt of cylinder after booking. So total 31 days and some times more than that. From Daily News paper we read as “you need not wait for another 21 days and more for refill gas. Could you please clarify that any rule prevailing now to book another refill only after 21 days?

I booked refill cylinder after 21 days, i.e., on 11.10.2010 but so far no reply from their end and they said it will take another couple of days to supply.

In this juncture, I request your benign office to take proper action and ensure that all your valuable customers not to face any hardships from the said agency at all times.

I would request you to transfer my connection to M/S.MARUTHI GAS AGENCIES, 1/1, Welcome colony, Anna Nagar Western Extn., Chennai- 600 101 which is adjacent to our place.

Thanking you

Yours faithfully
M.DAMODARAN
Mobile.No.[protected].

Sir,
I am a bonafide customer of Indian oil corporation gas bearing consumer no.51979 through the authorised distributor pattammal gas agency,mudichur road,west tambaram. I had booked for a cylinder on 08/02/2011. However the same has not been delivered till today instead of repeated reminder to distributor .my waiting no is 5210.It seems that for those who booked on 12/2/2011,they have got the delivery.there is also no proper response from the customer sevice and other authorities of Indian oil gas.Am sufferring without cylinder.My daily activities like cooking are disturbed to a great extent. Further, I have also make a complain to state incharge through e-mail on today.

Therfore, you may please help me in this mater.

Dear sir / madam
It is with great agony I draw your kind attention about your Gas Dealer OM GAS AGENCY at Ranjhi Jabalpur (MP).
I the undersigned is working as Non Gazetted Officer in Directorate General of Quality Assurance under Govt of India, Ministry of Defence at SQAE(A) & LPR Khamaria, Jabalpur. I have permanently transferred from Central Proof Establishment, Itarsi to SQAE(A) & LPR Khamaria, Jabalpur on 01 Oct 2011. My residential address at Jabalpur is as under:
Y Raja
H.No.2447, Amar Nager
Ambedkar Ward, Ranjhi
Jabalpur (MP) - 482005
I have placed my all Gas transfer related papers along with my ID and Address proof papers to OM GAS Agency, Ranjhi, Jabalpur on 10 Oct 2011 with hope that I will get my 02 Cylinders + regulator as soon as possible. Several visits have already made by me to OM GAS Agency, Ranjhi, Jabalpur but till date I have not received cylinders and regulator. Every time they told me that vehicle has not come yet, now December has come. On 03 Dec 2011 I have again visited OM GAS Agency, Ranjhi, Jabalpur A/N their staff told me that vehicle has not come yet, but from my some neighbours I come to known that they have distributed gas on 03 Dec 2011. I again went to OM GAS Agency, Ranjhi, Jabalpur on today (ie 05 Dec 2011) now again they are saying that when next vehicle comes we will provide you the same. Now this is totally unbearable for me because I have joined my work place on Oct 2011 along with my family and now December has come and I have not got the basic things here.
I can hardly believe that a department like yours which is reputed for its efficiency should be taking so much time in doing needful. I am quite hopeful that you will take a prompt action and oblige.

Y Raju

Sir,
I am a bonafide customer of Indian oil corporation gas bearing consumer no.9585 through the authorised distributor Rajajipuram Gas Service, Lucknow. I had on line auto booked for a re-fill cylinder on 22/02/2012. My Booking number is 261827. However the same has not been delivered till today instead of repeated reminder to distributor ., Therfore, you may please help me in this mater.

Somnath Chakraborty
[protected]