Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir/Madam

This is to bring to your notice, a very unfortunate and ridiculous activity which is being performed by the Indane gas cylinder delivery persons. Whenever a Indane gas cylinder is delivered by the delivery person and payment is done, the delivery person do not give back the remaining change, for example on the receipt the final amount mentioned is 342.50 rupees and if we (consumer) give 350 rupees, delivery person is supposed to give back the change of 7.50 rupees which they don’t do, upon asking the change the response has been very rude. In other case if the consumer gives the correct amount i.e. 342.50 rupees, they fight with consumer for the remaining 7.50 rupees and when they don’t get what they did fight for; they use non-social language and leave the doorstep.
I would like to quote here some of the response of delivery person which I personally faced:
1. This the amount (the so called 7.50 rupees) of hard work we have done in bringing your cylinder from ground floor to 2nd floor. (Such a ridiculous response, aren’t they being paid for the service they are doing but just for a small amount they are ready to scold the consumer. We know how each penny is being earned no one give us even a single extra penny in our offices for doing our work, then who the hell are these people to ask for this extra amount)
2. Tell me your name... we shall see you later. (As if they are not employees of a prestigious company but came as a leader of some anti social group)

On top of all this, the most unfortunate and painful thing is that when this incident was informed to the nearest Indane gas booking service office, NO ACTION WAS TAKEN TILL DATE and even today the same thing happened on delivery of the gas cylinder at my home.

If this complaint service really works and our words are being taken to the concern persons, On behalf of all the consumers I would like to put a humble request to the Indane Gas company to please look into this matter as your service man have become white collar "gundas" (Hindi word for anti social guy), who are just forgetting that their bad behavior is making their company's consumer loosing interest in the service being provided.


Hope to see a proper response.

Regards,
Indane Gas Consumer

we are the customer of gas agency named MAGADH INTERPRISES,address is infroint of kurji math ,kurji pul, patna-800010,ph no is [protected].my consumer no-705.on date[protected] we informed the agency for refilling of cylinder. till date[protected] we don't have the delivery.it is very common problem also the cylinder weight is always 2 to 3 k.g less.the manager behaved very rudely when we reminded him for delivery.he is envolved in blackmarketing of cylinder .even when we go for the cylinder he refused and told that there is no cylinder avialable,come on next day.they randomly give the service of home delivery.we often use to go to the godown.in fromt of the needy consumers he used to give the delivery to the vendors but not to the consumers.the are involved in refilling of samall cylinder from the one big cylinder for household delivery.

Dear Sir,
I had booked my Gas with my LPG distributor " Sringeri Enterprises" Sec-7 Gurgaon, pls do needful for faster delievery.

My Consumer No. is = 3842262


Warm Regards
Ashish Gupta

Dear service provider,
I am a LPG Indane Gas customer with Sphurthy Gas Agency, (Indane Distributors,1-8-140/2, Near Rly. Stn.,Temple Alwal, Hyderabad, Secunderabad ) and my consumer number is 1911226. I have booked for a refill over phone. They replied that they will distribute with in 10-15 days. But after 2 weeks when I made a call to them they replied it has delivered and told me to contact driver who is supplying the cylinder if not delivered.
When I called again and again more than five times then they told within two days they will supply. But till now they did not supplied.
My 2 cylinders are empty due to abnormal delay, but they are not ready to hear anything and they are dealing very badly.
Please look in to the matter immediately other wise told me to transfer my service provider. Now I am searching for other option that where the services is good.
This is the think not only happen for me but my friends are also facing the same problem with same agency.
Please take necessary action as early as possible other wise peoples will loose credibility with Indane gas.

Thanking You
Regards

Astha

My consumer number is 26886. I booked refill on 24-07-10. On 29 th when enquired on phone he told me to send it by next day. On 30 th evening when I contacted on phone he told me that it will reach by 9-30 mng. Again I contacted at 1.30 and the gentleman replied that he does not have light in his office. he says that he can not tell when it will come.
Please see if some thing can be done.
Thank you.
DN SHUKLA

Dear Sir/ Madam,
This is to bring into ur kind notice that the cylinder of Indane Gas are coming under weight. Ur deliveryman does not have any kind of weighting machine while it came to my notice that deliveryman must have weighting machine.
Furthermore there is a lot of black marketing that too through ur own staff members.
Kindly look into the matter seriously and do the needful.
Thanks

I had received an Indane LPG cylinder on 21.04.10. But when I lifted the cylinder to connect to LPG stove 3 days ago, I realized that it was light.When I checked the weight, it was empty. It is still sealed. When I contacted the distributor, he sent a person to check it. He checked the cylinder and opined that nothing can be done because 4 months has already passed since the receipt date. It is still sealed and empty.

late booking of gas clyinder from the gas agency dealer of "GANJ-MURADABAD" in district UNNAO
in UP because he is busy in black marketing of gas clyinder very frequently.
my email id is "[protected]@gmail.com" and my contact no is :"[protected]"
I request to you please solve my problem.
I am very thankfull to you.
thanku sir....

The Consumers’ Legal Protection Forum (CLPF) has issued a 15-day deadline to the State Food and Civil Supplies Department and the IOC to take action against the LPG distributors who are allegedly looting consumers by violating the Liquefied Petroleum Gas (Regulation of Supply and Distribution) Order, 2000.
The CLPF recently submitted a complaint letter to the IOC general manager and the director of State Food and Civil Supplies/Consumers Affairs, seeking strong action against the erring LPG distributors. In the letter, CLPF chief coordinator Ajay Hazarika and administrator Subashmohan stated that according to the Liquefied Petroleum Gas (Regulation of Supply and Distribution) Order, 2000, LPG distributors had not deducted Rs 8 from the total price of a cooking gas cylinder when it was collected by a customer himself

i had booked a new connection at maa durga indane gas service,gomti nagar, lucknow , about five months back. two months back when i visited them they told me to get a self stamped regitered envelpoe,the same was given to them. three months have passed and they have not issued any offer letter to me,despite telephonic reminders.theysay non availabilty of regulators/ cylinders . i feel as i do not want to purchase a hotplate from them, they do not want to issue me a gas connection. till date they have not even informed me the new connection booking no to me,PLEASE INTERVEVE AND HELP.
PRATAP SINGH,2/311 VASTU KHAND, GOMTI NAGAR, LUCKNOW
TEL [protected]

Dr Sunandha Kumari Merry Home Mukkola P0 695044 Trivandrum,customer No: 8027 SASTRI GAS SERVICE Distributor code 50554298

we have booked gas cylinder on18th June 2010 booking No:3511 They Have no delivered the cylinder till this day

Sub: Forcing customer to pay extra charge per cylinder at the time of delivery

Dear Sir / Madam,

This has the reference to the above mentioned subject I Smt Kamala Pal a consumer of LPG vide consumer no. 28874 would like to inform you that I had taken a LPG connection for my domestic purpose from M/s. Gas & Novelties of 171, G.T. Road, Ballavpur, Serampore, Hooghly an authorised distributor of Indian Oil corporation. In this regard I would like to inform you that I have been using this connection for the last few years and l observed that the delivery boy of this distributor namely Sri Kartick Pal has taken extra money from the customers at the time of delivery. Recently I have taken delivery a LPG cyclinder as on 29.07.2010 and at the time of delivery the above said delivery boy claimed for Rs. 375/- though he has provided a bill of Rs. 365.45 paisa only. When I asked him for which purpose he has claimed the extra cost he replied that the price of LPG has increased recently and he dosen't have any interest to answer my question and he will withdraw the cylinder from my house if I not supposed to pay the extra money. Also I have been threatened that any thing might happen at any time in future inside my kitchen.

As far as my best knowledge is concerned the price of LPG i.e. Rs. 365.64/- is including of delivery charge but inspite of that the delivery boy has claimed for extra money also I'm living with my family in my house and who will take the responsibility if any incident would happen inside my kitchen infuture as this delivery person has already threatened me in this regard earlier.

As I'm getting such poor service from this distributor, requested to investigate the matter on the priority and start the services as given earlier, otherwise failing of which we shall be constrained to take recourse to Consumer Forum in the interest of justice.


Thanking you.

Yours truly,

kamala Pal

Dear Sir,
I am counsumer of Indan Gas. Consumer No.30987 - Gas Agency - Agarwal Gas, Jamshedpur.
It is observed that the gas agency is not lifting the telephone or always showing busytone.
The agency is also supplying the Gas in 15-20 days and it is regular behaviour.

Vijay Kumar,
A-2, BSNL Officers complex, Kadma, Jamshedpur

I want to take a gas connection but whether Indan or HP gas all dealers are asking to take the gas stove as it is cumpolsory.But as i have already one i don't want another stove.I want to know whether it is compulsory? It is really shocking for me.We are helpless.Please help us and guide us in this matter.
Prasanta Pradhan
Burla,Sambalpur.
Orissa-768019

The nearest gas agency to above address is M/s Virendra Enterprises, Opp.Bus Stand, Bahadur Garh, Haryana.I have taken a TV from Annapurna Gas Agency,AF Stn Avadi,Chennai-55 for Bahadur Garh(Haryana).On 29 Jun 2010 I have gone to Virendra Enterprises and requested for gas connection on TV but he refused give gas connection till he gets verification of my TV.As I submitted my TV to said Gas Agency and the same was received on 09 Jul 2010.On same day I approached to the said Gas Agency for my connection as I was to leave for my duty station but he told me to give authority chit to anybody. So I wrote an authority chit on the name of my wife and next day she approached to agency office for gas connection but agency owner is not attending her by giving date and time again and again till date.

Being a defense soldier's wife she has been harassed by Virendra Enterprises and made to run pillar to post for gas connection. Therefore I request you Sir to take necessary prompt action against Virendra Enterprises and instruct /order to said gas agency for immediate issue of gas connection so that I can discharge my duties peacefully.
Thanking you in anticipation.

Yours faithfully
Sgt J Singh

Sir
I have filed an application U/S 6(1) of right to information act to Sri Lakshmi Venkateswara gas Agencies , Kansukur, Prakasam (Dt)on 23/03/2010 for otaining information relating to gas connections with numbers and addresses of the consumers by way C.D and i requested gas distribution procedure circulars fro the comoany as well civil supplies dept. But i have no information from the said agent . I have also filed an another application under the provisions of RTI-Act to the D.S.O to direct the said agent to furnish information requested for by me . PIO of District Supply sent information available in his office directed customer service and the agent to furnish information to me . But the said agent has not furnished any information to me and he did not give any answer to me . So i request yu to kindly direct that agent to furnish the information requested for by me.
Petluri Murali D.M.E,B.A,LL.B
Advocate social worker,
Kandukur,
Prakasam (DT).

I am customer of Inden with Customer NO:10823. And our gas agency name and contact no. are "KIRTI GAS SERVICE" (telephone No[protected] and[protected]. I faced some problems from this agency which mentioned below.

1. The agency providing faulted cylinders.
2. We also faced misbehavior from service man who came to solve that fault.
3. They forced to change our regular gas pipe which is ISI marked, and they also giving threats to stop our cylinder supply if we don't change our gas pipe and all that.

so please help us against such dull service and cheating.



Customer: Nitin Shah
Mobile no: [protected]

We have booked our Gas Cylinder at m/s Coockwel Gas Distributor Sarabhaa nagar Ludhiana on 6th july 2010, but till 26th july we are unable to recieve our gas cylinder inspite of several reminders on telephone . Distributor is doing false commitments of supply every time. Some times they iinsist us to take the delivery of our own. W e are unable to collect the gas cylinder from the godown of this gas agency. Please take the quick action against gas agency for their irresponsible attitudes.


Sincerly
Jagjit Singh Nagpal
Consumer no: 26062

Sir,
This is inform you that i am a gas consumer at Chhatarpur gas Agency for that 10 years and regularly facing the monopoly of gas agency distributor there are certain following complains which are continuously torturing me for a long time
After booking for refilling cylinder I get the cylinder in 10 to 30 days and more got the last refilled cylinder on 15.05.2010 currently they booked the cylinder on 21.06.2010 and i still wondering for the cylinder and they are booking for some undue advantages.
i never get the home delivery of cylinder instead have to get the cylinder from agency go-down which 4 K.M. away from the city and they get the full charge of home delivery.
The distributor force to get the gas in black if there is a slight crisis as they are doing in present.
When a Consumer Asks for anything regarding guideline or norms. they always mis behave him.
The above are not only my problems these are all of others too.
So please do enquiry immidiately all the things given above requested with a hope that consumer satisfaction and service is above all.

Thanking You.

Your Sincerely
(Shakil Ahmad)
Consumer no.-014360 (Indane Gas)
Rani tlaiyya mastan shah colony CHHATARPUR
Distt. CHHATARPUR (M.P.)

Dear Sir
We are residing at Aashiana Colony Lucknow and Our Indane LPG Gas Supplier is AAR DEE Gas Service Jail Road Bangala Bajar Lucknow.The AAR DEE Gas Company has supplied us LPG Gas on[protected] against our booking vide their Cash Bill no-8768 and customer Id no-RD-10299.The cylider at the time of Delivery was weiged and it was found 30Kg..After a week the LPG Gas was exausted and it was found that only 2Kg. Gas was there and the rest the entire Quantity ie 28 Kg exluding the weight of Cylinder is Water.Immediatly the issue was taken up with Supplier who in turn replaced the LPG Gas Cylinder.and inform us that this water filled Cylinder has come from Refinery We would like to know at what stage the cylinder has been filled with water instead of Gas .This is a serios matter needs proper inquiry.
Thanking You,
K.R.Anand