Indian Oil Corporation [IOC] Complaints & Reviews

I son moji ram nehru park barahi road hno. 24/400 .i hv a gas connection frm ram gas service R-2187.i made a complaines on[protected] frm my cell no [protected] on their landline no[protected] n 236044.owner n staff member of this organisation hv a very rude even worst behaviour towards their coustmer.
i made acomplained in january.after tht they gave the suply.plz gave us the solution on our email si that we will not face this problem again.
thanks for ur concern.
[protected]@gmail.com

HOME DELIVERY OF LPG CYLINDERS
CONSUMERS FORUM TAKES DISTRIBUTORS TO TASK

GUWAHATI,July29- The Consumers Legal Protection Forum (CLPF) has demanded immediate steps to repay the amount taken by the LPG dealers from the consumers against home delivery, in all those cases where consumers are made to collect their cylinders from the dealers godowns etc.
The CLPF said in a statement here that it been receiving complaints from LPG consumers located in various parts of the State that they are made to collect their cooking gas cylinders from the dealers godowns etc places at their own cost. However the dealers are not remitting them back the amount of Rs 8 taken from them against home delivery of each of the cylinders.
The dealers are refusing home delivery of the cooking gas cylinders on various pleas. But they continue to charge the consumers the amount of Rs 8 against home delivery of such cylinders.
The failure of the dealers to make home delivery of the cooking gas cylinders has also resulted in the growth of large black market of LPG cylinders throughout the State.
The matter was taken up by the CLPF with the Indian Oil Corporation Ltd (IOCL) Authorities and the Director of Food and Civil Supplies on occasions. But so far none of these authorities has taken any step to redress the grievances of the consumers, alleged the CLPF.
It needs mention here that the State has at present 253 LPG distributing firms. Of them, 228 are connected with the IOCL, 16 are connected with the Bharat Petroleum and nine are connected with the Hindustan Petroleum.
There are around 20,37,000 LPG consumers in the State and of them 19,37,120 are linked with the IOCL, 70,000 are linked with the Bharat Petroleum and 30,000 are linked with Hindustan Petroleum.


( PUBLISHED IN THE ASSAM TRIBUNE ON 30th JULY 2010 )

use consumer help line number [protected]

I am holding Consumer No.PLP-9455. Previously I was getting LPG supply from the Civil Supply H.P. Govt. Gas Agency,Palampur but they have refused to supply the gas and advised to me to book the same at Palam Gas Agency for the reasons not known.So that
I booked a LPG gas on 22.7.2010 (Booking No.1003 ) at Palam Gas Agency. But inspite of personal visits with that office for three times and also telephonic requests, the agency failed to supply the Gas till date. Kindly instruct to the Agency for early supply of Gas. Thanking you.

Sir, I booked to refill cylinder with Laxmi Gas Agency, Etawah 10 days before but so far no delivery of cylinder to me. It is causing dhardship to me. Inspite of repeatedly phoning to agency, they are not paying attention. How to make them work properly is a matter of concern. Pl help. My consumer no. is 27951 with Laxmi gas Agency Etawah (An Indane gas distributer).

my cunsumer no-39907, name-manohar prasad
dealer-mohinil gas agency, iit chowk,delhi-17

i have connection of indane.....
on 14/04/10 i hhav had given application for second cylinder.at that time they replied to come after couple of month...
when visited the agency they told me there is no stock....
next visit they replied to come for cylinder but denied later saying....need to show letter sent by the aggency
next visit they told once we deliver the leteer and incase u didn't receive...no mtter come we will issue the cyinder...
next visit-we cant give u the cylinder..pls go n inquire the post office for letter..
visited several times post office ..but there i get to know no any such letter is cam till the date..

these r the few vistits i mentioned.....the count is more..
the best part is that the customer ...whose serial nos are after mine..got there connections...

now what i should do....

On the 2nd of August 2010, approximately 11.30am a very serious situation occurred. This involved a gas regulator provided by Dhuri gas agency (Indane) Rambag Dhuri being blown up and destroyed into lots of many pieces being scattered everywhere, which could of caused of real harm and caused a serious injury. On many times I have tried to contact the local gas agency on the 2nd, 3rd of August and today the gas agency is the Dhuri gas agency (Indane) on the telephone number on 227313, and I have had no contact with them as I have not been able to get in touch due to no-one picking up the phone. As I am a very old aged person and not well as I am ill, I have not been able to meet them in person.

We need the regulator that they have provided to be checked and replaced for the gas cylinder, as you will probably know that the gas cylinder will not function at all without a regulator.

I would appreciate if you could sort out the problem a.s.a.p

Address - Balwant Rai
Near Tata Tower
Dharampura Mohalla, Near Sugar Mill
Dhuri
Pin Code - 148024

Contact Number: [protected]

Thanks

Balwant Rai - Consumer Number (6000)

I am a customer of Indane Gas AGENCY IN SOJAT CITY.THEY ARE NOT SUPPLYING GAS REGULARLY.WHENEVER THEY ARE ABOUT THIS THEY DO NOT RESPOND PROPERLY AND IF THEY ARE CALLED BY PHONE THEY DID NOT PICK UP THE PHONE ALSO.I M GETTING MENTALLY HARASSED BY THIS KIND OF BEHAVIOUR ..I WANT TO BRING YOUR ATTENTION IN THIS REGARD.....KINDLY PAY ATTENTION TO THIS.
MY DETAILS ARE:-CUSTOMER NO.-18561
CARD SERIAL NO.-358978
SV NO[protected]
TEL NO:[protected],[protected]

Sir,

I got connection in kelambakkam in the year Jan 2005 and now just my wife got transfer in kanchipuram so thatmy whole family shifted to kanchipuram. I need transfer for my LPG connection to kanchipuram. For that i approached Besant nagar Vijay Gas Agency for transfer. They told to bring deposit voucher. I lost that voucher so they tolf to get Notary certificate of 80rs. I submited that also but my cylinder and regulator has been taken to kanchipuram. i dont to handover in chennai. I need some alternate solution for my transfer of my LPG.

Dear Sir/Madam

This is to bring to your notice, a very unfortunate and ridiculous activity which is being performed by the Indane gas cylinder delivery persons. Whenever a Indane gas cylinder is delivered by the delivery person and payment is done, the delivery person do not give back the remaining change, for example on the receipt the final amount mentioned is 342.50 rupees and if we (consumer) give 350 rupees, delivery person is supposed to give back the change of 7.50 rupees which they don’t do, upon asking the change the response has been very rude. In other case if the consumer gives the correct amount i.e. 342.50 rupees, they fight with consumer for the remaining 7.50 rupees and when they don’t get what they did fight for; they use non-social language and leave the doorstep.
I would like to quote here some of the response of delivery person which I personally faced:
1. This the amount (the so called 7.50 rupees) of hard work we have done in bringing your cylinder from ground floor to 2nd floor. (Such a ridiculous response, aren’t they being paid for the service they are doing but just for a small amount they are ready to scold the consumer. We know how each penny is being earned no one give us even a single extra penny in our offices for doing our work, then who the hell are these people to ask for this extra amount)
2. Tell me your name... we shall see you later. (As if they are not employees of a prestigious company but came as a leader of some anti social group)

On top of all this, the most unfortunate and painful thing is that when this incident was informed to the nearest Indane gas booking service office, NO ACTION WAS TAKEN TILL DATE and even today the same thing happened on delivery of the gas cylinder at my home.

If this complaint service really works and our words are being taken to the concern persons, On behalf of all the consumers I would like to put a humble request to the Indane Gas company to please look into this matter as your service man have become white collar "gundas" (Hindi word for anti social guy), who are just forgetting that their bad behavior is making their company's consumer loosing interest in the service being provided.


Hope to see a proper response.

Regards,
Indane Gas Consumer

we are the customer of gas agency named MAGADH INTERPRISES,address is infroint of kurji math ,kurji pul, patna-800010,ph no is [protected].my consumer no-705.on date[protected] we informed the agency for refilling of cylinder. till date[protected] we don't have the delivery.it is very common problem also the cylinder weight is always 2 to 3 k.g less.the manager behaved very rudely when we reminded him for delivery.he is envolved in blackmarketing of cylinder .even when we go for the cylinder he refused and told that there is no cylinder avialable,come on next day.they randomly give the service of home delivery.we often use to go to the godown.in fromt of the needy consumers he used to give the delivery to the vendors but not to the consumers.the are involved in refilling of samall cylinder from the one big cylinder for household delivery.

Dear Sir,
I had booked my Gas with my LPG distributor " Sringeri Enterprises" Sec-7 Gurgaon, pls do needful for faster delievery.

My Consumer No. is = 3842262


Warm Regards
Ashish Gupta

Dear service provider,
I am a LPG Indane Gas customer with Sphurthy Gas Agency, (Indane Distributors,1-8-140/2, Near Rly. Stn.,Temple Alwal, Hyderabad, Secunderabad ) and my consumer number is 1911226. I have booked for a refill over phone. They replied that they will distribute with in 10-15 days. But after 2 weeks when I made a call to them they replied it has delivered and told me to contact driver who is supplying the cylinder if not delivered.
When I called again and again more than five times then they told within two days they will supply. But till now they did not supplied.
My 2 cylinders are empty due to abnormal delay, but they are not ready to hear anything and they are dealing very badly.
Please look in to the matter immediately other wise told me to transfer my service provider. Now I am searching for other option that where the services is good.
This is the think not only happen for me but my friends are also facing the same problem with same agency.
Please take necessary action as early as possible other wise peoples will loose credibility with Indane gas.

Thanking You
Regards

Astha

My consumer number is 26886. I booked refill on 24-07-10. On 29 th when enquired on phone he told me to send it by next day. On 30 th evening when I contacted on phone he told me that it will reach by 9-30 mng. Again I contacted at 1.30 and the gentleman replied that he does not have light in his office. he says that he can not tell when it will come.
Please see if some thing can be done.
Thank you.
DN SHUKLA

Dear Sir/ Madam,
This is to bring into ur kind notice that the cylinder of Indane Gas are coming under weight. Ur deliveryman does not have any kind of weighting machine while it came to my notice that deliveryman must have weighting machine.
Furthermore there is a lot of black marketing that too through ur own staff members.
Kindly look into the matter seriously and do the needful.
Thanks

I had received an Indane LPG cylinder on 21.04.10. But when I lifted the cylinder to connect to LPG stove 3 days ago, I realized that it was light.When I checked the weight, it was empty. It is still sealed. When I contacted the distributor, he sent a person to check it. He checked the cylinder and opined that nothing can be done because 4 months has already passed since the receipt date. It is still sealed and empty.

late booking of gas clyinder from the gas agency dealer of "GANJ-MURADABAD" in district UNNAO
in UP because he is busy in black marketing of gas clyinder very frequently.
my email id is "[protected]@gmail.com" and my contact no is :"[protected]"
I request to you please solve my problem.
I am very thankfull to you.
thanku sir....

The Consumers’ Legal Protection Forum (CLPF) has issued a 15-day deadline to the State Food and Civil Supplies Department and the IOC to take action against the LPG distributors who are allegedly looting consumers by violating the Liquefied Petroleum Gas (Regulation of Supply and Distribution) Order, 2000.
The CLPF recently submitted a complaint letter to the IOC general manager and the director of State Food and Civil Supplies/Consumers Affairs, seeking strong action against the erring LPG distributors. In the letter, CLPF chief coordinator Ajay Hazarika and administrator Subashmohan stated that according to the Liquefied Petroleum Gas (Regulation of Supply and Distribution) Order, 2000, LPG distributors had not deducted Rs 8 from the total price of a cooking gas cylinder when it was collected by a customer himself

i had booked a new connection at maa durga indane gas service,gomti nagar, lucknow , about five months back. two months back when i visited them they told me to get a self stamped regitered envelpoe,the same was given to them. three months have passed and they have not issued any offer letter to me,despite telephonic reminders.theysay non availabilty of regulators/ cylinders . i feel as i do not want to purchase a hotplate from them, they do not want to issue me a gas connection. till date they have not even informed me the new connection booking no to me,PLEASE INTERVEVE AND HELP.
PRATAP SINGH,2/311 VASTU KHAND, GOMTI NAGAR, LUCKNOW
TEL [protected]

Dr Sunandha Kumari Merry Home Mukkola P0 695044 Trivandrum,customer No: 8027 SASTRI GAS SERVICE Distributor code 50554298

we have booked gas cylinder on18th June 2010 booking No:3511 They Have no delivered the cylinder till this day

Sub: Forcing customer to pay extra charge per cylinder at the time of delivery

Dear Sir / Madam,

This has the reference to the above mentioned subject I Smt Kamala Pal a consumer of LPG vide consumer no. 28874 would like to inform you that I had taken a LPG connection for my domestic purpose from M/s. Gas & Novelties of 171, G.T. Road, Ballavpur, Serampore, Hooghly an authorised distributor of Indian Oil corporation. In this regard I would like to inform you that I have been using this connection for the last few years and l observed that the delivery boy of this distributor namely Sri Kartick Pal has taken extra money from the customers at the time of delivery. Recently I have taken delivery a LPG cyclinder as on 29.07.2010 and at the time of delivery the above said delivery boy claimed for Rs. 375/- though he has provided a bill of Rs. 365.45 paisa only. When I asked him for which purpose he has claimed the extra cost he replied that the price of LPG has increased recently and he dosen't have any interest to answer my question and he will withdraw the cylinder from my house if I not supposed to pay the extra money. Also I have been threatened that any thing might happen at any time in future inside my kitchen.

As far as my best knowledge is concerned the price of LPG i.e. Rs. 365.64/- is including of delivery charge but inspite of that the delivery boy has claimed for extra money also I'm living with my family in my house and who will take the responsibility if any incident would happen inside my kitchen infuture as this delivery person has already threatened me in this regard earlier.

As I'm getting such poor service from this distributor, requested to investigate the matter on the priority and start the services as given earlier, otherwise failing of which we shall be constrained to take recourse to Consumer Forum in the interest of justice.


Thanking you.

Yours truly,

kamala Pal