Indian Oil Corporation [IOC] Complaints & Reviews

Sir
This jabez pratheep .c.gilbert giving a complaint regarding the delay in delivery of domestic gas to my house .my consumer no is 34041, i booked a gas on 26/4/2010 they told that it will take 7 days but it was not delivered ,then they told it will take another 2 days but again we did not recieved it ,so again i called my gas agency deepa gas agency ( puirasawalkam) but they tell that due to the delay in load they wew not able to deliver and it will take 1 more day .this is what happend to me , i dont know whether they are telling the truth or not .but when we enquired about them . the others say that they sel it for black upto 550/ cylinder for commercial purpose .please do look into this too. so that they will supply gas to the consumers on time without any delay.

Sir,
i would like to know if the booking of a refill of domestic gas cylinders for dbc holders is after 21 days of delivery. The gas agency here i.e. M/S Robertsganj Gas Agency takes about a week to 10 days to deliver a refill and that too a customer has to go to there godown which is 3-4 kms away it is very difficult to get the delivery as one has to take leave from work. They also do not offer 'cash & carry' rates to consumers. Please look into the matter and please let us know the rule position for booking.
Thanks
AP Sharma
Mob. No. [protected]

Dear All ,

I am a Indane Customer ,Bearing Regd No : 8369 ; I have booked my gas online and I have received a confirmation for the same as well , I have booked online because they have started this online booking facility not not picking phone at all when i call them ; I am with swapna gas agency in hyderabad.

Let me tell you how baised the staff is ,They do not take booking request of illerate people even if it is genuine request for booking they say "there is no gas till one month come after few days" ;looks like front line staff is facing mental problem...

I have informed them that my gas is booked and It was not delivered on time they checked there records and said online booking is not working so your booking is not done and they booked it now and then it will come after 12 days.....I went at 11:00 Am to their office ...I did a night shift As i work for an MNC ...I was feeling completely dizzy & i almost would have fallen down...This is completely mental harassment....Please Please someone look into this issue with HIGH priority ....

Regards
INDANE unhappy customer...

P L Gas Agency are our authorized distributors of domestic cooking gas. Normally they take over three weeks to supply the cylinder after the booking has been made.The point I wish to highlight is their cash memo bears the date on which the booking has been made and not the delivery date which it should rightfully and legally bear. The cash memo indicates that the booking and the delivery date is one and the same. This leaves a lot of scope...

Dear Sir,

I am Ashish Mittal. I have a diesel car. My complaint is against Dilip Singh & Co. it is your authorized refill center based in Gangapur city. They mix Karocin in Petrol and Diesel. It is in main city and on easy approchable location, that's why many people including me feel easy to purchase petrol & Diesel from there. I feel regular mileage down in my car and bike. Today my car could not start and I call the mechanic for that. After checkup we found there is Karocin mixed in Diesel. Pls check up as your good will is down heard for that. Other brands and there dealer provide good quality. Pls take action as soon as possible.

Ashish Mittal
[protected]

Sir,

I am a consumer of Indane gas. My distributer is M/S KLEEN Gas,Kharavelanagar,Bhubaneswar.My consumer no is KLG/2713.I had booked for refill cylinder on 7/4/2010 and booking serial number is 1854.In spite of my several visits with a request to supply me a refill cylinder against my booking,they have not yet supplied the same to me till date. The diffculties due to non supply of refill cylinder are known to everyone o[censored]s.It is needless to explain more.
It is our humble request to look into matter which act we shall be highly obliged to you.

Sir,

My name is S.Prasad Babu (cell:[protected]) and I am trying to get a new Gas connection for last 5 months and got fed with the process they are having. Initially when enquired for new connection they informed that if I buy a Gas stove they will provide the connection within 10 workin days, Since I already have a Gas Stove I didn't opted that option. else they will send a Mechanic for inspection.

After several follow ups they sent a Mechanic after 40 days and I have submitted the receipts given by the Mechanic to the Distributor PRASANNA GAS AGENCIES situated at Korattur (contact number[protected], 26253252,[protected] and they registered for new connection and informed that they will send a registered post and I need bringback the registered post. But they didn't send any letter again I have followed up for several times then they sent a letter after 20 days.

This time the POST Man without delivering the letter he simply wrote Insufficient Address and returned back.

When I contacted the agencies they told they yet receive the letter from the post office and you can come after a week and you can pay the security deposit. Today when I went there they informed that we will send the letter again in registered post you pay us Rs.25 towards register post charges. I have paid and come back. This is where I am standing in getting a new GAS Connection.

I would like to know are these AGENCIES where created to help us the Public or to make us to struggle like the one which I am facing.

I kindly request the authority of INDIAN OIL Corporation look into this issue and help me in getting a new GAS Connection.

Indane Gas Complaints - Blackmarketing of Gas cylinders
View all Indane Gas complaints
Indane Gas
Posted:[protected] by Pawan Kumar Send email


Blackmarketing of Gas cylinders
Sir,
their is a lot of inconsistency in the delivery of cylinders.
Gas Agency : PRIYANKA GAS SERVICE , HINDAUN CITY PIN - 322230
Always they are keep on telling us their is shortage

1 MONTH BOOKING DLAY CYLENDER

of supply, we can not do anything.
They are doing the Blackmarketing of cylinders per day.

Please take some strict actions against this, otherwise people will take the violent action them.

Complaint against NABAJYOTI GAS AGENCY Hatigarh Chariali, Geetanagar Road, Guwahati

Ref: Consumer No. 16767 Cyl. Sl. No. 646681(encl. attachment)

Dear sir,

I am to lodge the following complaint against the above mentioned Gas Agency for your kind information and necessary action.

That sir, the said Gas Agency had delivered a full cylinder on 01/04/10 in my house against payment of Rs. 325.00 (Three Hundred Twenty Five) only which is higher than the amount fixed for the same.

When the Gas cylinder was connected for use for cooking purpose on 05/05/10, it was, therefore suspected that the cylinder might have been filled up with water. I, therefore, brought the cylinder to the agency for replacement.

The Agency replaced the cylinder by giving me another cylinder but charged extra Rs. 200.00 (Two Hundred) against which they refused to give cash memo for this additional payment. When I stressed for issuance of a Cash Memo for this extra amount, there was severe exchange of words between me and the Agency men (Hussain by name) who misbehaved me with bitter words. As a result I did not accept the new cylinder.

The old cylinder is still lying in my house without use.

You are, therefore, requested kindly to take necessary action in this regard.

Yours faithfully,

Pramathesh Talukdar
House No. 02,
Dhrubajyoti Path,
Ambikagiri Nagar,
R.G. Baruah Road,
Guwahati-781 024,
Assam
[protected]®

Dear Sir,

I am an Indane LPG Customer and my Customer No. 10011 from M/S Ravichandra Gas Agency. Every time I am facing the problem, booking the LPG Refill and the personnel attending the phone call are very much un-friendly in taking the booking. Since my residential area doesn't fall into their services of providing the Home Delivery of LPG Refills, every time I had to collect the same.To avoid this problem, I asked them to change the Agency to M/S Jai Gurudatta Gas Agency.I was asked to consult M/S Jai Gurudatta Gas Agency. On contacting the Jai Gurudatta Gas Agency, they were keep on postponing the date to take my application/representation. Before last month i.e; in february' 2010 on inquiring from the Ravichandra Gas Agency, I was informed that the Godown is going to be shifted to our near by area and hence we will be getting the Home Delivery of LPG Refills.

But to my dismay, again when I had booked for LPG Refill on 26 April' 2010 vide my Booking No. 8329 and waited till date, expecting to get a Home Delivery, today on inquiring from the Ravichandra Gas Agency personnel, I was asked to visit the agency and collect the Refill in person.On asking the reason, I got an un-friendly answer, stating that they don't know the reason and if I need it, i should collect it in person.Request, inquire into the matter and ensure the timely Home Delivery to the consumers and see that their unfriendly behaviour towards towards customers is stopped henceforth.

Thanks & Regards,

DGK Murthy
# 8-1-71,
Behind Sai Baba Temple Lane,
Prashanthinagar Colony,
Khanapuram Haveli,
KHAMMAM - 507002
Ph :[protected]
Cell : [protected]

Cheating at IOCL,NH24 Mayur Vihar...Please avoid going to this petrol pump.They dont give the correct amount of fuel.Moreover everyone there is involved in it and they are also not scared of calling police.They are big cheaters and also their manager is involved in it.Avoid going to this petrol pump as far as possible.Manager is Suresh there and he is also involved in all this cheating.

I am a consumer of Indian OIl Corporation,Indane Gas.My consumer no. is E-27536 of Eureka Gas Service Panditwari Dehradun.I have booked a gas refill on 7.4.10.After about three weeks and repeated requests agency is not supplying the same.Pl. help
Shashi Paul
Dehradun

We are staying in indirapuram ghaziabad.we were told our gas dealer is M/s Jadu Gas Agency Shahibabad Industrial Area.The behaviour of the agency is very rude.They complel the consumbers to buy cooking stove compulsorily from them.There is total anarchy.May IOCL independently look at this complain and rectify.

(Santanu Mukherjee)

SIR,
I AM K.KOTI REDDY RESIDING AT 318-1215,DHARAVARI THOTA,ONGOLE AND MY CONSUMER NUMBER IS 9832.I GET THE "INDANE"FROM "SRI BALAJI INDANE GAS AEENCIES",ONGOLE.THESE GUYS NEVER LIFT THE PHONE FOR BOOKING AND MOST IRREGULER IN DELIVERING THE CYLENDERS.KINDLY ACT AND TAKE NECESSARRY STEPS.
REGARDS,
KOTI REDDY

I,SANKARAN UNNI MENON,CONSUMER NO:-15531,WITH IOC [THROUGH DISTRIBUTER SREEGURUVAYUR INDANE SERVICES]REGISTERED VIDE NO:-[protected] DATED 02/02/2009 DOC TYPE [SL69A(SINGLE TO DBC) WITH REMARKS [SL69A WAITLIST
-.5]. BUT TILL DATE DBC FACILITY IS NOT RELEASED TO ME.NECESSARY STEPS TO RELLLEASE DBC IS REQUESTED FOR.

This is in respect to my gas connection (Commercial 19kgs) for which i had been requesting refill for past one week. From 17th April to today 28th April.

Ideally this kind of connection should be addressed immediately and it was expressed to me on my first call that the same will be delivered in a day or maximum by next day. However, it has been more than 7 working days that i had been requesting to deliver the refill at my house address and no action has been taken till date. To mention additionally people delivering seek extra money for gas delivery appart from the billed amount and if not given they abnormally delay in delivery the next time gas is ordered.

I had been getting the following responses for my calls:
1. There is no stock available
2. Please come and pick it up
3. Currently there is no delivery at your area.

My connection No. is: 56307

Address of Gas Agency:

Rajalakshmi Natarajan/ Geetha .N
Shree Chella Agencies
4, Muthalamman Koil Street, Selaiyur, Chennai - 600073
Ph No.:[protected], 22397537, 22394261

I had written to the following email ID's also but mails bounced back stating that they are not active:

[protected]@yahoo.com, [protected]@hotmail.com

Respected sir,
My Customer No. = 1034256 and My Name is Mr. S.R. Nandy, from Last 8 days the gas dealer is not giving me the refill cylinder even after so many phone calls and personnaly meet to him, but no response from the GAS DEALER. at BHUJ.

We are requested to you please look in the matter and please give me the refill cylinder on following address immidiately.

Mr. S.R. Nandy
Plot No.- 36/B,
Near Bhavik Apartment& Acrod Hospital,
Mundra Road, Bhuj
Mobile: [protected]

Regards

S.R. Nandy

My consumer No 00386, Dealer is Vir Gas Agency at West Mambalam, Chennai 600 033. I booked for a Refill on 27th March 2010. Generally, no proper response for telephone calls. Till 20th April, told it is in waitlist. Then, but told when contacted around 22nd April, that deliveryboy came but house was locked and hence not delivered. Of course such bluffing is usual and it is their practice perhaps to divert the cylinder elsewhere and give one reason or the other. Fact remains we are employed and could make ourselves available when they assure delivery. Subsequently in our periodically follows-up when checked, they told that delivery would be given on a particular date after 5 p.m. positively. Anticipating delivery, came and waited with no result. Similar is the situation four times, in fact applying leave etc and staying in the House and even confirming availability telephonically also. But no delivery. Then made a compliant to Cell, who intervened but no effectiveness on 26th. On 27th again contacted the Cell and the Area Officer for asolution. Even then there was no definite assurance of delivery. However, after repeated pleadings, finally delivered the cylinder, without proper challan for signature and return.

The points are (1) why deficiency in service (2) why challan not brought (perhaps previous one misused) (3) while they said till 25th April one time house was locked, on 26th morning when call from Cell poured in, said twice the door was locked, which is not true (4) I take cylinder once in 80 days, and apprehend misuse of my quota resulting in for such delay (5) generally very rude in attending phones or giving the probable date of delivery (6) have to make number of calls every time incurring additional money (7) Seems NO proper control on Dealers and/or their workmen 8) Today's The Hindu paper corraborates the fear in my mind, a true position.

Why NOT
- IOC introduce booking, follow up and delivery prospects of cylinder through internet like in Banks, Railways etc; and
- Investigate this harrassment to the customers,
to protect the name and fame of IOC towards its social responsibility/obligations?

N.VISVANATHAN CELL [protected]

Sir
I received my last on 09/03/10 and thereafter till now not received the cylinder delivery from Sanganer Gas Agency.

My Consumer No. is 10102 and had booked the cylinder one month back but not received the cylinder despite of several reminders and personal requests to the delivery man.

Kindly intervene in the matter.

Thanks& Regards
( Neera Gupta)

Kindly refer to my complaints dated 03/04/2010 to you had hardly any effect and remedy; it is futile and ridiculous.