Indian Oil Corporation [IOC] Complaints & Reviews

Booking date 8-Aug-10
gas not receive last 22 Day.

Consumer No’s=03744
Mob: [protected]

Indane Gas — worst service of agency

I am having gas connection of Indane No. is 13258.The agency M/s. D P Tharore & Company Ansari Road Darya Ganj Delhi 110002 does not pick the phone for gas booking.Most of the time we have to contact personally. We have to try again and again on phone. Also the delivery person does not bring weighin machine inspite of reminding every time.

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It's true they have worst service.

Yes the phone is out of service

yes i agree My name is P .Ananthakrishnan B9 36/163 East Mada Street tiruvanmiyur chennai-4 Consumer no 4468 i have booked gas on 11-6-10 even after 18 days gas refill not received

I agree and it is unbelievable that in this day and age they manage to get away with such severely deficient service. I booked my cylinder over a month ago. They said it would take 2 weeks for delivery but over a month later, it has not come. The lines are almost impossible to get through, and the attitude when you do manage to get through is rude and brusque and they put the phone down before you have even finished talking. I am confident that they keep their phone lines off the hook as you get the "subscriber is busy' message any time of the day or night you call. (have tried even late night and early morning to check. )
What is the solution ? Who can be asked to intervene in this matter ?
Kuki Ravindran.
consumer no 70329

I booked a cylinder on approx. 19th Oct' 2010 and was told to wait 2 weeks for delivery. After 2 weeks, not having received the replacement, I tried calling and had to dial for days (!) before I managed to get through. (The line is CONSTANTLY busy/ off the hook)
On telling the lady I hadnt received it, I was put on hold for ages and then the lady came back on the line to say I would have to wait a few more days. It has been over 10 days since then, and still not replacement cylinder.
I find it unbelievable that in this day and age they manage to get away with such severely deficient service. Over a month (and counting) to deliver a cylinder, the lines are almost impossible to get through, and the attitude when you do manage to get through is rude and brusque and they put the phone down before you have even finished talking. I am fairly confident that they keep their phone lines off the hook as you get the "subscriber is busy' message any time of the day or night you call. (have tried even late night and early morning to check. )
What is the solution ? Who can be asked to intervene in this matter ?
Kuki Ravindran.
consumer no 70329

Indane Gas — worst services in everything

To,
Directorate of Indane gas

subject: continuously remind for worst service of paradise enterprises
Agency address
Paradise Enterprises
Sher Afghan Baradari, Chandni Chowk Delhi

Dear Sir,
Paradise Enterprises agency does not work this area properly. I remind you that this agency always black marketing and worst in old Delhi area but I think there is no responsible person who solved this problem. The does not booking the gas on phone and gas delivery in 15 to 20 days. The agency worker sold the gas in black in this area mostly.
I request you please if you are a responsible in your job plz watch this agency and solved the problem of this area customers.
Thanking you

worst agency

Indane Gas — nonsense service

Such an idiotic service, executive is not attending the phone at all, then for what the hell they are keeping the phone in front end. I am deeparani.s no.6791 kannagi nagar okkiyam thuraipakkam, chennai - 600097
mob no: [protected]. kindly call me if this msg reach you.

SIR,
IAM SUING GAS FOR MANY YEARS.IN KOLLAM DISTRICT, CHATHANOOR MOHAN GAS AGECY.CON.NO.24381.BUT ON[protected] MY CONNECTION CHANGED TO A NEW AGENCY WITHOUT MY CONCENT OR KNOWLEDGE CONSUMER NO-3143.I AM WORKIN IN NSS HS MADAVOOR AS TEACHER FOR THE LAST 27 YEARS.ON CALLING TO MOHAN AGENCY THEY TOLD THAT MY CONNECTION CHANGED TO KALLAMBALAM, INTHIRUVANTHAPURAM DIST., KERALA.
I BOOKED THERE ON 9/12/2010.BUT YET NOW THEY DIDNOT DELIVERED.THEY ARE IN BUSY FOR SELLING NEW CONNECTION WITH STUAU.SO THAT THEY WILL GET A LOT OF MONEY.PLEASE TAKE NECESSARY ACTION TO GET IT PROPERLY OR CHANGE IT INTO OLD AGENCY.THEY TOLD ME TO COMPLAINT THE HIGHER AUTHORITIES WHILE I AM CALLING TO THE NUMBER([protected]) ON 13/12/2010/11.15 AM.
G.K.SANKARAN NAIR(HSA, NSS HS MADAVOOR)
MADAVOOR-PALLICKAL .P.O.,
NEAR NSS HS MADAVOOR.
THIRUVANANTHAPURAM DISTRICT.
KERALA.PIN-695602, PHONE-[protected],
EMAIL- [protected]@gmail.com

mini gas kundara — gas leaked

Respected sir
we got a new lpg cylinder and on yesterday while connecting the cylinder to the stow the was a huge leak.will you replace this cylinder.i hope you would take this in consideration and replace this cylinder.
thanking you
yours faithfully
LEELA DAVID
DANU VILLLA
CHEMMAKADU P.O
PERINAD,KOLLAM,KERALA

sharif hussain booking na- 10506 agency dikshit gas agency deda market khichri pur delhi 110091 cansumer no- 49998 sir mene 19/4/2011 ko gas book kiya tha par inhone mere ghar par gas ki delivary nahi ki h ap se nivedan h ki jad se jad delivary karvade thanks from;sharif hussain 26/497 trilok puri delhi 110091 call no [protected]

Dear Sir,
I am consumer of ioc gas since 1972. Now a days my distributer is Babarpur Gas service. KABIR nagar Delhi. I have booked my cyllander for refilling the gas on 8th Jun.2011 vide my booking no.[protected]. Through my mob. to gas booking mobile no. [protected].

It is a matter of sorrow that till today ie. 24th Jun. 2011 I have not recieved the refillng gas cyllander. It is not only this time but it is the matter of every time after booking the cyllander.

Conection No. BP..964
Distributer:- Babarpur Gas Service
Kabir Nagar Delhi.

R. S. Gautam

Respected Sir,
I am consumer of IOC since 1991.Now a days my distributer is Mini Gas Agency, Kundara, Kollam, Kerala. I have booked my cyllender for redilling the gas on 10 Aug 2011 and also my sister booked same day.
It is a matter of sorrow that till today ie 02th oct 2011 I have not recieved the refilling gas cyllander . It is not only this time but it is the matter of every time after booking the gas cyllender .

My consumer No : 43329(T R Krishnan, Nellippallil veedu, Nellimukku (PO), Kuzhimathicad, Kollam
My Sister consumer No 40492 (Rajasree, Thiruvathira, Nellimukku, Kuzhimathicad, Kollam, Kerala

We submit the number -D23661 as on dt-22.2.12 through Nanak enterprizez Darbhnga Bihar For gas selendar supply. But we did not get the supply til now.

iam a consumer of ioc gas at chennai.my dealer SABHA INDANE GAS AGENCIES - PH NO[protected], 22248424 at Nanganallur is not responsds properly. i have booked gas 37 days back but not delivered so far . on a previous occasion also had experienced similar kind of problem. this problem happened to me so many customer also have the same problem. Yesterday he brougth cylinder with leakage condition. We not accepted takeback bring new cylinder. today we asked when you bring the cylinder. He told us you never get the cylinder .please look into my complaint and do the needful . my consumer no is 50748.
thanking you
with regards
V.SRIDHAR
[protected]

indane LPG cylinders — non delivery of cylinders + sale in black

Sir

My consumer no. is R6474 which is in the name of Mr. Shankar Lal Agarwal. The name of your affiliated agency where i m registered is "Rajendra Gas Agency" in Ambabari, Jaipur

As per your norms, the cylinder should have been delivered in 2 days. But its a normal practice of the agency to deliver the cylinder in 7-8 days. However, this time the cylinders are being dispatched after 15 days from the date of booking to all consumers. The reason given by the agency incharge is that their is a shortage of supply in cylinders from your part.

However, i have noticed through the newspapers that you have clarified that there is no short supply from your part.

On 20 November, 2007 i booked for a LPG cylinder. The booking no. is 87297. As per the agency, the due date for supply of cylinder is 6 december, 2007. But i havnt received my cylinder till today (7 December,2007 i.e. after 17 days from the date of booking). When asked from the agency incharge no satisfactory reply was given.

I have also observed many irregularities committd by the agency.

Many times while booking i have noticed that the person booking the cylinders use to keep the phones hold. It creates problems for the people who cant get the booking done by coming to the place of agency because of any reason. Also, it creates problems if any person have any query n want to contact through phone.
Also, no one answers on the customer care no. provided in the refil slip. So there is no place to file complaints against the agency.

I have even noticed that the agency do not give the booking no. to the customers on their own will. The booking no. is given only when asked by the customer. In case, the customer forgets to ask the no., the cylinder booked is sold out in black & when asked by customer later, he is told that the cylinder was not booked.

Yesterday i saw that a person got his cylinder booked & when he asked for the refil slip, the person booking the cylinder said that their is a power cut so they cant print the refil slip n give it to him. That person went thereafter n forgot to take the booking no. I noticed that there was no power cut at that place & the slip was generated few seconds after that person left the place.

The name of the agency have also been quoted in newspaper many times for irregularities commited.

I request you to take some serious action against the agency & please provide feedback to me otherwise i have to take legal action against you & the agency.

My gas distributors codeno.1067 chennai.i have booked for lpg gas cylinder refill and confirmed from the agencies that i will receive my cylinder on 4th april.But i could not received, but the distuributer said he dispatched the cylinder on 4th april .I suspect they delevered to somebody else insted of me.I request u kindly look in to the matter

indane LPG cylinders — not refunding of money in TV

I was customer in M/s. Devi gas agencies Cuddalore. I got shifted to vellore. When I approached Devi gas agencies regarding transfering they said you have to surrender both cylinder and regulator. So I surrendered the same. They issued a Termination Voucher. At that time I've asked about the money they said that money will not be given. You have to just handed over this voucher to the agency which is near to your place.

When I went there for registering this connection in vellore thay are asking money for the same. I told all the details but in vellore they are telling that you have to pay the money.

Then I enquired in Cuddalore devi gas agency they are telling that I've received the money. But thay issued only TV and not taking any voucher signature regarding refunding of money.

May I request you to please interveine in this and help me to get back my amount.

Indane Gas — gas cylinder not deliver

Sir,
I had booked a gas cylender with khan enterprises jhendewalan on March 6 2011.
My consumer no. is 21803. Till date, the same is not delivered to me. When I call to the agency to enquire about it, they not pick the phone. Please take necessary action.

Indane Gas — GAS CYLINDER NOT DELIVER

DEAR SIR /MAM

I HAVE BOOKED MY CYLINDER ON DTD: 15/04/2011, MY CONSUMER ID IS: 125524. BUT NOT DELIVER TILL 19/04/2011 18.30 pm.
THE GAS AGENCY NAME IS MS SOUTH DELHI ENT, 19,BASRUKAR MKT, MOTI BAGH NEW DELHI-110021

PLS SOLVE MY PROBLEM AND ARRANGE MY GAS TILL TIMELY


THANKS & REGARDS
VIJAY KUMAR
PH: [protected]

Gas booking done on 27/06/2011 for consumer number-30060 through Indane online refill gas booking (no.-9857). Cash memo number-9866 generated on 27/06/2011. Received sms that the gas cylinder has been delivered on 2nd july 2011 but till now no gas cylinder has been delivered against consumer number- 30060 at my registered residential address. Kindly do the needful.

Biplob Kumar Dey
G-1265(FF) Chittaranjan Park, New Delhi-110019
Consumer number- 30060 (Kalkalji Gas service- distributor for Indane)
Registered mobile number- [protected]
Alternate mobile number- [protected]

Indane Gas — gas cylinder not delivered

Dear sir
This is M. Damodaran from annanur, chennai

I am having a Consumer No. 24808 with the M.V Enterprises GAS Agency,phone no
[protected], 16a N.M road, avadi chenni 600054

I booked for Gas cylinder and got message that the cylinder has been delivered on 29/11/2011
but the cylinder has not been delivered to me till date since it has been more than 20 days.
Its happening many times

Pls do take immediate action.
Thanking you

Regards

M. Damodaran

I have Indian Oil Corporation LPG connection (Indane Gasa). My present agency is M/S Ragavendra Gas Agency, Avadi, Chennai - 54. My consumer No is 22192. I have booked my refill cylinder 23 Oct 2008 till today I have not got my cylinder despite repeated reminders. They are giving false promise to supply the gas immediately. When I try to contact over telephone mostly the phone gets engaged not because of busy telephone but they put the receiver aside. and when we get chance to speak the reply is not proper and they say " sending today''.

So Please look in to the matter and request you to please take necessary action immediately and ensure that they supply the gas to me immediately . It is requested that suitable action as deemed fit may please be taken against the gas agency and also the gas agency may also be checked frequently by the Indian Oil corporation to avoid further inconvenience to the consumers of Indane GAS users.

P Thangaraju
505, Poompozhilnagar
Avadi, Chennai - 62

lindane — Late Delivery of Gas

My present agency is M/S Ragavendra Gas Agency, Avadi, Chennai - 54. My consumer No is 27021. I have booked my refill cylinder 04.11.2008 till today I have not got my cylinder despite repeated reminders.When I try to contact over telephone mostly the phone gets engaged. and when we get chance to speak the reply is not proper and they say " sending today''.

So Please look in to the matter and request you to please take necessary action immediately and ensure that they supply the gas to me immediately . It is requested that suitable action as deemed fit may please be taken against the gas agency and also the gas agency may also be checked frequently by the Indian Oil corporation to avoid further inconvenience to the consumers of Indane GAS users.

S.babu
No 1/2 Type II O.C.F Qts, Giri nagar,
Avadi,
Chennai-600054

Indane Gas — late delivery, black marketing

respected sir/madam,
i am a customer of swantatra gas agency, civil lines, kanpur (u.p) (indane L.P.G.). i have booked my lpg cylinder 3weeks ago, but till date i have not got the delivery of my cylinder. they dont even pick up the phone during the working hours, which creates a lot of trouble for people. thety are also involved in black marketing of cylinders. I therefore, request you to please look into the matter, and get it solved as soon as possible, my customer no. is 24433
Thanking You

Indane Gas — Black Marketing and Delivery

Dear Forum,

My father booked Indane Gas from a distributor in Sonarpurby the name of Sonarpur Gas Service on 13th March 2012. Today is 03rd April and still no sign of Gas. When we go to the disyributor theu say it will take one more week... And it is the same story with all the consumers here. And we all know that we are not going to get in one week as well. From my reliable sources we came to know that the distributor are doong black marketing of Gas. Plase lpok into the matter and perform a thorough audit on them. Please help us.
My consumer no. is 20713.

Thanks and Regards
Devendu Das

SIR,
WE HAVE BOOKED ON 27/12/2014 FOR GAS CYLINDER BUT THEIR IS NO DELIEVERY OF CYLINDER TILL TODAY AND THEIR MANAGER SAID THAT WE CANT GIVE YOU CYLINDER

I BOOKED MY GAS CYLINDER ON 24 MARCH 2015, BUT STILL (06.04.2015) CYLINDER IS NOT DELIVERED.

GAS AGENCY - DIKSHIT GAS SEVA, EAST DELHI

APPLICANT - FAISAL AHMAD
MOBILE NO. [protected]
CONSUMER NO. 26118

I BOOKED MY GAS CYLINDER ON 21 MARCH 2015, BUT STILL (06.04.2015) CYLINDER IS NOT DELIVERED.

GAS AGENCY - SRI KRISHNA SAI INDANE GAS SERVICE, KANPUR URBAN

APPLICANT - UMAKANT TRIVEDI
MOBILE NO. [protected]
CONSUMER NO. 2517

Sir,
i would like to know if the booking of a refill of domestic gas
cylinders for dbc holders is after 21 days of delivery. The gas agency
here i.e. M/S Robertsganj Gas Agency takes about a week to 25 days to
deliver a refill and that too a customer has to go to there godown which
is in market it is very difficult to get the delivery as one has to
take leave from work. They also do not offer 'cash & carry' rates
to consumers. Please look into the matter and please let us know the
rule position for booking. Details- gas booking date 5-3-2014 but till date not received...

Thanks
Ravi kumar jain
Mob- [protected]

DEAR SIR,

SUB : COMPLAINT AGAINST GAS DISTRIBUTOR VIDE DISTRIBUTOR CODE NO.99041388 OF DANKUNI GAS DISTRIBUTOR.

I HAVE BOOKED GAS ON 15/02/2010, VIDE CASH MEMO NO.6361, THOUGH THE GAS SUPPLY DATE IN MY AREA IS ON 23/02/2010, I HAVE NOT YET RECEIVED THE GAS TODAY ITSELF. THIS TYPE OF PROBLEM IS FACING IN OUR AREA REGULARLY. THE DISTRIBUTOR IS NOT IN A POSITION TO LISTEN THE PROBLEM OF THE CONSUMER. TODAY I.E. 20TH MARCH,2010 ONE CARRIER NAMELY "PROSENJIT" KNOCK THE DOOR FOR GAS SUPPLY WITHOUT HAVING THE BOOKING SLIP. WHEN ASKED FOR THE CARRIER SAID THAT THE SLIP WITH THE DISTRIBUTOR. I IMMEDIATELY RUSHED TO DISTRIBUTOR TO ASK WHETHER THE BOOKING SLIP WITH THEM OR NOT. THE DISTRIBUTOR NOT LISTENING THE COMPLAINT ONLY GUARD THE CARRIER TO SAY THAT THE WHOLE RESPONSIBILITY REFERRED TO ONLY CONSUMER AND NOT CARRIER. KINDLY LET ME KNOW WHERE IS MY FAULT.

Kleen Gas, Bhubaneswar — Non Supply of Refill

I have booked for refill cylinder on 19.08.2010 with KLEEN GAS, UNIT-III, BHUBANESWAR. Till date I have not been supplied the same. No body is responding the telephone and when we go to the office of the Gas agency, it is found closed. How can I get my refil ?

The dealer is not accepting fresh booking of refil within 15dys of refil supply, which is normally supplied at a span of 20-25 days, means a consumer cann't get a refil before 34-40dyas even though he might be having a double cysinder connection. Why ? Is there any fixed rule for this ?

Sir,
I applied for new Indane gas connection in West Mambalam on 15th Nov. 2008. At the time of application, they told that within one month you will be getting the connection, but till now(5th Feb. 2009), i didn't get my new connection. Whenever i ask for the reason, they are telling that there is no stock of regulator. Thats what it is delayed. I am not sure whether this is the fact. So, can any one please help me.

Sir,
I have applied for new Indane gas connection in Erragadda Hyderbad on 25th Dec. 2008. At the time of application, they told that within one month you will be getting the connection, but till now i.e 19th Feb. 2009, i didn't get my new connection. Whenever i ask for the reason, they are telling that there is no stock of regulator. Please help me with this.

Thanks & Regards,
Kiran Reddy
[protected]

indanegas — delay in gas getting

Sir, I am the consumer of indanegas. our booking date is 5.8.2009 but after 35 days we cannot get gas. then we reqused again , our gas agency inform that again one week they giving our gas. We want immediate gas for our purposes. our consumer no 3624 .Sir , So please take suitable action for this complaints.

To Whom It May Concern:

I would like to register my complaint against Mithila Gas Agency, Sector 19, NOIDA who is the nominated agency of Indan Gas.

I have applied for new connection in the month of March 2009 and completed all the required formalities and still struggling to get connection.

I have visited at least 50 times to the agency but every time I have been asked to wait because some one from agency will visit my home than they will issue a new connection or pay some extra money.

Since I don’t have any gas connection I have to buy gas from black market and have to pay extra money every month.

I don’t understand where and how should I make a complaint to get new connection faster without paying any extra money (donation).

Best regards,
Nitesh Kumar
Z-405A
Sector 12
NOIDA – 201 301