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[Resolved]  Kaya Skin Clinic — wrong consultation and promises made by Kaya staff at the time of enrollment

My name is Divya Gupta and i wants to file a complaint against Kaya Skin Clinic-Salt Lake, City Center Branch,and Alipore Branch, Kolkata where more than one anda half year back, I was enrolled for permanent unwanted hair removal of my Chin and a package for Acne, Pimple and its spots removal. Its been more than one and a half year I have taken there services but whatever promises they had promissed at the time of taking those packages.Now when I asked them that I have invested around Rs.25,000/- as well as one and a half year time, but i have not got the results which were promissed to me at the time of taking these packages.

Now they are simply not ready to help me after investing so much money and time and infact they want me to buy more other services from them, and when i said that first you give me the result for what I have invested so much of money and time with you. They simply refused to give me further any service.

Kindly help me with same. and let me know what further i can do, to recover the worth of my money and time which I have paid to Kaya Skin Clinic.

Thanks and Regards,
Divya Gupta
Complaint marked as Resolved Aug 14, 2020
Complaint comments  6 CommentsShareTweet


I m 30 year old & i want to make my skin very soft, Fair & clear with shine glow
Dear Ms. Gupta,

Thank you for highlighting your concern and hope the recommendations given by the doctor during your meeting on 30th Jan'10 has met your expectation of Kaya services.

Please feel free to contact us for any assistance at [protected]

Warm Regards
Anne Kurian
Service Quality - Kaya Ltd.
Bigning of this year I went to Kaya medical clinic in Abu Dhabi with slight pigmentatation on my face and neck. They advised me to take chemical peel. Once I did the peeling. They told me to go there after 2 weeks. After the peeling I felt severe burning on my face. But I thought it will give good result. After 2 weeks I gone there and docter advised don't do today. Then after my face and neck became more darker and my skin looks like burned. How much mental tention I am facing now. I called them they are not taking serious because this is my face.
This year bigning I went to kaya medical clinic in Abu Dhabi with mild pigmentation on neck and face. They advised chemical peel once I did. This`make my skin more darker and burnt like . They are cruel hearted people they deny their mistake.
A free consultation is really not the answer. It's like going to a very fancy restaurant and finding a bugs in your food and the chef says these things may happen and they have it covered in their legal disclaimers.
Other horrible things like misinformation by Kaya Skin Clinic dermatologists, over the top claims by Kaya skin clinic staff and downplaying the our complaints as individual "hormonal" results, as 'diagnosed', without any test results, by more than 2 dematologists (including Dr. Farida Mody, Kaya Skin Clinic Napean Sea road Branch Mumbai and another male dermat i met on my 12th sitting at the Peddar Raod branch of Kaya Skin Clinic) is unfair and you'll should be closed down. All my friends have had bad experiences with Kaya Skin Clinics particularly for laser hair removal. If it doesnt work after 12 sittings, you'll should have a refund policy. And then you'll can go bankrupt paying us back and close down for the good of all.
hi i am swetha i am 30 years old i want to take a skin treatment for my face please advise me with good suggestion as my face looks like 50 at the age of 30years first please help me with free consultation and then the charges and with is how many days will my skin gets good looking

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    Kaya Skin Clinic Phone
    1800 209 5292
    Kaya Skin Clinic Address
    23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093