[Resolved]  Kaya Skin Clinic — Poor Services

Dear Regional Manager,

I would like to highlight an unpleasant experience that I have had at the Kaya Clinic, Kamla Nagar.

I am a regular customer of Kaya and have taken numerous services in past. This time when I have taken an open package of 4 sittings of Intense clarity under Kaya scheme, I was absolutely unsatisfied with my first sitting. After doc recommendation, I had taken GP instead of intense clarity and did not find any difference to my skin.

I had reported this to the Kamala Nagar clinic yesterday, 22 Jan. The manager of the centre came across to be very unprofessional as no satisfactory answer was given. If the GP is meant to not give instant results than it should have been clarified to the customer in the initial discussion itself and this has happened when i have reiterated that I am taking this package for a weeding and need instant results.

The manager of the centre - Nidhi came across to be very aggressive and has displayed unpleasant body language, she walked out of the room even when I was talking, she was loud and did not cater to the redresses satisfactorily.

The lesson of customer service needs to be arranged even before you think of getting into a customer service industry. My intention of writing this mail to you is to bring my 2 concerns to your notice -

1) Wastage of my money in my first sitting, with no effective results
2) Unpleasant behaviour of your Kamla Nagar clinic Manager

I want urgent action or money back.
Warm Regards,
Swati Gadodia

Here i want to mention my experience with A'bad Kaya. When i first went to kaya they checked my skin and told me that i should take their ASR treatment. i told that it is difficult 4 me to come on week days i can come on sundays.I clearly mentioned to doc that i get pimples regularly. I dont know the doc listened or not. they convinced me that i should go for ASR. so I had paid for 4 sessions. After that when i went for 1st sessions they told me that as u have pimples now u can't take ASR.I asked them why you havent said that when i was paying. They told me that u should go for some peel. Then go for ASR. So that indirectly they said pay some more. As i was scared of peels so I said i want ASR or money back. The answer was very bed. Then we agreed that i should take 4 sessions when i dont have pimples on skin. i told them that it might happen that i dont have pimples on my skin on friday and if i take appointment for sunday, pimple can occurs on sunday. As u dont serve without appointment and charge more for breaking it. They told me that u can take appointment on saturdays and come on sunday. now when i call on saturdays they say that they are not free. they just trap the customers and then continously ask about different treatments which probably they don't need. They have docs but they are totaly inexperienced. Instead of that it is better to get skin treatment from some good dermatologist. I have very good experience with my dermatologist.i regret that i went to kaya.

Hello
I want the contact number of kaya skin clinic which are in a'bad at C.G.Road

They are really cheat in rajasthan they had done same with me NEHA a receptionist i think she is 10 th pass merely doesn't know how to behave with customers

DONT GO TO KAYA...THEY ARE AWEFUL, DOCTORS ARE PATHETIC...

Kaya Skin — Complaint

Horrible horrible service.

Not a single skin problem has been cured.I spent 35000 on a couply of treatments taken from the WORST CLINIC IN THE WORLD KAYA and I feel so angry and upset that nt a singtle skin problem of mine has been cured.

My mail is just to stop the other ladies from wasting their money in this Pathetic clinic where hey harldy have any knowledge about the skin problems.The dostors only for the benefit of their particular brank attract the customers and reach their target of maximum number of clients and ultimately ruin the skin of customers.

I want to say only one point if you cant cure a skin problem atleast dont ruin the earlier skin that we had.

Because of the pathetic and harmful products my skin has become dark and is now totally damaged.

There Hospitality is good but doctors are not good.Avoid going there. Better take Homeopathy and have some patience. it will surely work but take longer time to show effects.

Hey,

I also have been going to Kaya Skin Clinic and there are no results that can be seen. Let me advice you to go to a Doctor. I had a lot of pimples when I was in college. I went to a doctor and he helped me. After 5 years, when I noticed mild pigmentation, I went to Kaya Skin Clinic... and it was a big big mistake.. they suck... they are polite but the results are pathetic... i wasted 10 grand. DO NOT GO TO KAYA... GO TO A DOCTOR.. A REAL DOCTOR

I can not agree with you more. kaya is a big swindle they take money from you up front give you no service there is no record of the sessions that you undertake. They took 1, 20, 000 from me dint give me a bill after a lot of fight they did issue one without mentioning what services. now after 8 months when i go back they tell me all my sesssions are finished . except for 1 lazer and 3 back or arm shine. where before i had taken a break they told me i had 3 lazer and 9 backshine+armpeel sessions.

They know how to cheat customers by their sweet talks. Money makers never ever go to kaya they are the worst ...Hate them

Even Kaya service at chennai adayar is also very very bad.. At the time of registering for a service they will promise u lots of complimentary stuffs and once u pay the money, they will say they never made those promised it might be a misunderstanding... so make sure to make them write it on ur sheet... Its only till u pay they will act good .. Very cunning ppl... I still have to wait to see any results even after 3 sittings ...

I stronglyagree with you all, i went through the same. They will be helpful only till they get the money from us, after that they will not respond the way theu use to. I just hate their service... PLEASE DONT GO TO KAYA... they just know to milk your money... Take care ALL...

Dear Ms. Lodha,

With reference to your review we sincerely regret the dissatisfied expereince with Kaya and would like to help address the same.

We value you as a customer and would appreciate if you could please share your contact details at [protected]@kayaindia.net to take this forward.

Look forward to hear from you soon

Warm Regards
Kaya Skin Clinic Team

i was planning to visit kaya 4 my pigmentation treatment...now after reading these comments im a little doubtful...

i went for mesoglow treatment as suggested by the dermotologist in kayaclinc in Indiranagar, Bangalore branch, based on my skin condition. This treatement which i undergone for 5 sessions left my skin so pathetic, it increased acne & skin buring problems. When i went again regarding this problem, dermotologist again suggested me to undergo some more expensive medication treatment ( glycolic peels + microdermabrasion ) which ended spending hell lot of money, but without any useful results. My skin became dark with acne problems. Before consulting Kaya, my skin was OK..but after that it lost its actual face. But good thing about clinic is there products are good to use but little expensive. But never take medication treatment suggested by them. ITs my personal experience.

I was planning to goto Kaya for Acne scars treatment...but after reading all these...I am confused what to do...? If Kaya really does like thease...request you guys to gimme any good contact..who is not cheat...!
you guys can message me..[protected](bangalore).

I saw results in the intial sessions, after the 4th session my skin became very sensitive to sun. I dont know what to do now, even if i spend 10 min in sun my skin gets so dark that it is easily visible to all.

oh my goodness...good i went thr this site...i was planning to go there for pimple treatment :-(

kaya skin clinic is as they rip of[censored]r money and provide u pathetic services...i was taking the laser treatment and as i handed my money to them.they r least bother and even burnt my skin badly doing laser treatment in south ex branch.they say that we cant do anything apart from saying sorry even there manager which they told me anubhuti didnt know how to do what as every1 is unprofessional and untrained and gave me some pain killers only.my burnt marks are still there and no1 even bother to call later on as well.this i am takling abt southex branch where evry1 is untrained and unprofessional but as i already paid to them..its like i am ripped off it i am feeling like i am ripped off and got nothing and on top of i have got burnt marks on my skin.
now tell me what to do and how to file a case against them

thanks to all o[censored] guys ...u guys really helped me out..i was planing to have a skin treatment as i have a black spot on my face..but by reading these, I am sure i wont go to KAYA...yeah it reallly suck...anyhow i appreciate all o[censored] guys, for giving us a way for not getting mugged up by some STUPID CLINIC...

i was thinkin of takin hair treatment...give me suggestion