[Resolved]  Kaya Skin Clinic — Poor Services

Thank you guys for ur comments..i was planning to go to kaya..afterreading these, guess i should change m mind..guess its better going to a good dermetalogist

I had the same experience with Kaya. The tested my skin and suggested a treatment and charged me the entire money upfront. But once the treatment started, their attitude was very lackdaiscal. They would come up with some excuse or the other - that I had pimples, that I had a keloid, whereas all these were checked, told and noted by the dermatologist during the consultation services.
Repeated complaints to them yielded no results, other than calls saying that they are extremely sorry. If you are sorry, take actions to rectify...but no, no such efforts seemed forthcoming.
Completely agree with the above reviews and would sincerely advice anyone against going there. I for sure will never again!!

This is a Complaint I would like to make to the Kaya Management regarding a Very Bad Customer Service I have come across Twice now with the staff at Kaya Sharjah, UAE

In February once and one in May.
In February - I had a appointment for chin laser (maintainance), the appointment was booked on a date i dont remember for around 11:30am, a phone call confirming the same was done prior to the day too - however, on the day of the appointment when reaching to Kaya Sharjah, i was told the machine was not working since the day before evening, and no one cared to give me a call and inform me, got to know this only on arriving at the clinic, on asking why they didnt inform me a lame excuse was given that the phone number is the system is mentioned wrongly - how can that be when they gave me a call to confirm the appointment ?

Secondy incident happened recently on May 27th - I had called Kaya after two months informing that the growth on my chin is visible and woudl like to take an appoitment for maintaince session again. Shamshauddin gave me an appoitment for 26th May 10:00am, on reaching there the phillipene lady tell me she cant do the session as its only been 2months and maintainance happens every 6months, upon telling her, it dosent matter i dont mind doing the session, she just wouldnt do it and told me to wait till the doctor could come - now it was 30 mins past the appointment waiting - no sign of the doctor and i walked off from there, cos it was just waist of my time - I drove all the way from Dubai for this appoitment, and was disappointed with this kind of service. On asking the lady why didnt Shamshauddin tell me over the phone that the appointments could be seeked only after 6months for maintainance, as i had no idea about this, only after the phillipino lady told me on 26th May 2012. She gave me an excuse that the system has been changed so they didnt have the details - then how come she knows that my last session was 2months back and that some Caroline had done by last session and Caroline should have informed me about this the last time that maintainance sessions must be done after 6months - which means she was lying saying the system has been changed...

These are two occasions i visited Kaya and both the times went back unhappinly due to lack of training of staff in handling customers and customer information.

KAYA managment please give a professional training to your staff, and keep them (all) well informed about the clients details and inform the client prior to them coming all the way to the clinic and going away disappointed.
Now i have voiced this to you, hope you take action against these and many situations that many have come across, but you may not have known as no one must have reported this.

Kaya in India (mumbai) is very well organized and well informed about each and every patient and the Doctors are very polite. I found that the kaya doctor in Sharjah is a bit harsh and unpolite with clients. A litlle politeness would be appreciated on seeing the client, whether we are new or come from other nationalities ..

Hope the Management can provide a good feedback on this message to them.

Awaiting your humble response stating the action taken.

Thanks everyone. I was planning to go to Kaya for Laser Treatment. But after hearing all this I will not go

Hope the Management can provide a good feedback on this message to them.

Awaiting your humble response stating the action taken.

Hey Thank a ton guys!! I was thinking to go for skin lightening treatment to Kaya.. Now I am definitely not going there...
Can anyone suggest any other place for this treatment?

Hi I had gone to Kaya for a peel sessions and the results are quite visible.The staff also was polite but they did make u wait for about 20 mins even though u have fixed the appointment.

I was planning to go for underarm laser treatment at Kaya but most of the comments are giving bad reviews and quite scary.So im rethinking now .Is there any better clinic for laser treatment for hair removal ??? Please help guys.

Thanks everyone for your feedback. I was planning to go to Kaya. Now I decided not to..

I had visited Kaya at Vashi near ICICI Bank..they are just cheat and nothing else..I had snapdeal voucher for consultation and peel off session.. I took appointment on phone and went there..they were all smiley and welcoming untill they knew I have voucher.. they immediatly started excusing that they cant give an appointment..I went again after few days with prior appointment..again they did the same.. one of gal there said to go to Kaya at Inorbit Vashi..there after seeing my voucher told me that doctor is not availale and simply told me to spend 18000 for some peel off treatement..they are pathetic..really...Never ever visit Kaya...

HI,

EVEN AT ANOOS JP NAGAR BANGALORE IS VERY BAD, U WILL GET ALL WRONG COMMITMENTS FROM THE TECHNICIANS, MONEY MINDED PEOPLE WIT BAD SERVICE...RAGHAVENDRA

I purchased some products for pimples and i spended Rs.3500 on products and whn i used those products n now m getting so so many pimples all pver my face .. bcoz of dat products and when i have called them thry said plz dont use the night cream.. i have done the same n bt nothing has been changed.. now i dun noe what to do wid dat bloddy products .. :'(:'(

dont ever visit kaya for skin lightening ... i went for d same case n they gave some day n nite creams n a face wash now got new problem of pimple wid those creams ... plz dont waste ur money on kaya clinic or kaya skin products

Wow!! So many Negetive reviews have saved my money, my skin and my life!! Thank you so much everyone.. i had fixed an appointment for tomorrow but i am definitely not going. Although i was realy excited about it but after hearing a negetive review from one of my friend i searched online and out of 100 reviews that i must have read there are hardly 2-3 that were good reviews and those too seemed FAKE!
I request all those who have lost their money, time and skin, please raise your voice and make this clinic shut down ASAP.
STAY AWAY From KAYA...Its all MOH MAYA :P

Horrible services...you never get the same what they promise.They are frauds and inexperienced doctors. KAYA SKIN CLINIC Deserves to be banned all over India ...big mistake of life visiting kaya skin clinc.

I had gone to kaya skin clinc aundh branch in Pune. The consultant suggested me three types of treatment for the pigmentation in my skin . The total cost was coming up to 30000 something . So i thought of taking only one treatment and go for others when i get a feel that its working on me. Anyways I took gycolic peel treatment which had six sessions of 20 minutes each. After the third session only i started getting marks or break outs on my face. I consulted the doctor and she suggested me to go for an aloe vera massage before applying the peel but it didn't improve and made it worse. After this treatment i got 4-5 spots on my face which was easily visible. When i consulted the doctor again she was making me feel as if all the marks were there on my face before the treatment and gycolic peel treatment had nothing to do with it. She made all lame excuses.. Finally i discontinued and now this treatment has still some effects on my skin. I have started getting more pimples and it leaves a mark after it has gone. Before the treatment i had a clear skin, main problem was pigmentation. After this treatment i have got 14-15 marks on my face and sometime it really frustrates me. I would suggest everyone not to join kaya in any case. They just know to make money. Please don't encourage them by joining kaya. They have just open a clinic with all the facility but the people there are useless . They don't know their job.

i took the chin laser session from kaya new delhi(southex) branch and they have burnt my skin. I have got all ulcers on my chin.
The service is really bad. some time they do not give appointment or some time their machine is not working. And worse thing every time you go for session the staff is different including doctors.

oh my godnesss thank so much for these feed backs given by u guys i will inform everybody my friends and everybody not to use Kaya

Dear Regional Manager,

I would like to highlight an unpleasant experience that I have had at the Kaya Clinic, Kamla Nagar.

I am a regular customer of Kaya and have taken numerous services in past. This time when I have taken an open package of 4 sittings of Intense clarity under Kaya scheme, I was absolutely unsatisfied with my first sitting. After doc recommendation, I had taken GP instead of intense clarity and did not find any difference to my skin.

I had reported this to the Kamala Nagar clinic yesterday, 22 Jan. The manager of the centre came across to be very unprofessional as no satisfactory answer was given. If the GP is meant to not give instant results than it should have been clarified to the customer in the initial discussion itself and this has happened when i have reiterated that I am taking this package for a weeding and need instant results.

The manager of the centre - Nidhi came across to be very aggressive and has displayed unpleasant body language, she walked out of the room even when I was talking, she was loud and did not cater to the redresses satisfactorily.

The lesson of customer service needs to be arranged even before you think of getting into a customer service industry. My intention of writing this mail to you is to bring my 2 concerns to your notice -

1) Wastage of my money in my first sitting, with no effective results
2) Unpleasant behaviour of your Kamla Nagar clinic Manager

I want urgent action or money back.
Warm Regards,
Swati Gadodia

Thanks a lot for your suggestions guys...I was planning to go to kaya for laser hair removal...but now I regret for wasting 500 bucks for consultation charge :( I was about to finalise yesterday but thank god I read these reviews before... thanks once again

Thank you so much for you all... I was in a idea to go kaya for acne free and glowing skin.. Now i understood about those money eaters..