[Resolved] Kaya Skin Clinic — RUined my skin just before wedding

deepshikha.kant

Address:

Gurgaon, Haryana

Dear Sir/Madam,

My wedding is in next 10 days. I went to Kaya for Pre-Bridal service package which they hype so much & then lured me towards the service for about Rs.6.8K/-. My first session was on 04th Nov'10. The dermatologist gathered all the details, I specifically mentioned at least 5 times that my skin is very sensitive & I just want to get very mild facial done & no experimentation. They reassured me & practiced something called a " LACTIC PEEL" which my skin could not tolerate. I kept telling while taking the treatment that my skin is burning & I cant bear it. But according to them it was a normal phenomenon & burning sensation occurs. I got red rashes first on my face while in clinic to which they responded that it's a positive signal & the skin would reveal better results.
I went back home (it took about 30min.), I looked at mirror & cried in horror, 40% OF MY FACE WAS BURNT COMPLETELY WITH BLACK MARKS ON MY ALREADY FLAWLESS SKIN. It gave me such psychological shock that my state was traumatic. My engagement is next week on Sunday & the wedding 2 days after that, I still have those marks on my face due to which I am not even able to go out, I am under complete trauma & shock for which I am gonna sue this Kaya Skin Clinic. When I went to them 2nd day cos next day was Diwali & they were closed, they themselves were scared & prescribed some medicines. I am under medication now for no fault of mine & I am not gonna spare these fake people. I am completely distressed. They just ruined my happiness & charm of marriage & I'll make sure they face the brunt.
I need a legal advise on this case as I want to file case against Kaya Skin Clinic - Gurgaon. I have taken the pictures of my face with burnt scars on it & have the bills supporting the package they sold me.
Please help me.

Thanks & Regards,
Deepshikha Kant

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Kaya Skin Clinic Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Ms. Kant,

Deeply regret the unfortunate incident and experience at kaya. Request you to please share your contact information and the clinic visited to take this matter forward.

Please be assurred all necessary expidited action will be taken to ensure a quick resolution.

Looking forward to hear from you soon

Warm Regards
Kaya Skin Clinic Team

sm0218

from Mumbai, Maharashtra

Dear Kaya Clinic Team,

The kind of advertisement you guys do and actual responses of the people varries to a large extent. When a customer/ client go to such big brand they expect 1st class service and satisfaction. Now i have enrolled and paid advance of 7K for some facial and i am keeping my fingures crossed that i get the satisfaction.

Hearing words like cheaters is unacceptable for a brand like you, if you don't take action ASAP i doubt you guys would be able to sustain for long in such manner.

Pls do self review whether your docs are actually providing right advise.

Goodluck.

PavithraHareeshL

from Ernakulam, Kerala

Team, I visited the Kaya Clinic in Chennai adyar branch on Aug 15th for Laser trail for underarms for rs.85. I really liked the service though it pain for an extent. And the representative there was explaining all the services provided here. I was so much interested and opted for pain free laser for RS.30k and made the payment on the same day. And then the itchiness and red bumps started in my underarms over night. The next day morning it really looked like rashes and I was not comfortable to go thru the laser for full body. I called the center and informed about my uncomfortableness and asked for refund of my amount. They asked me to visit the clinic once again to get a doctor's advice. That was a bad conversation with the doctor. The doctor was not ready to listen to what I was explaining, but he was very much trying to brainwash and asking me to undergo the pain free laser. I denied straight and now waiting for them to open a complaint for me. I am not sure why you people are very much fond of customers until getting money. But after getting the money, when i am not ready and wanted the refund, there is no sign of any steps. That's my hard earned money, please do consider. I need my 100% money back. Please do needful. Don't make me to visit your clinic again and again for no reason. I am not sure if this complaint is going to reach the right wars as well. Team, please do needful, I hope you understand my situation.

Shriya Maini

from Noida, Uttar Pradesh

I too had a horrible experience with the staff at Kaya Skin Clinic promenade Vasant Kunj - I was sweet talked into a package for 70, 000 INR by one Ms. Ashneet who said that only 6 sessions would be required for each of the 8 body parts suggested. She however, stressed that I make bulk payment of Rs. 70, 000/- advance straight away, at the bengining. When I expressed my reservations thinking I haven’t even taken a trial session, the lady staff categorically told me over the phone that I told you we take full advance or you could pay in instalments, which she NEVER explained to me. She was aggressive and rude and being a lawyer, I think I got saved and good sense prevailed on me that I didn’t opt for their package and they also didn’t push me again, once I blatantly refused! There are a lot of other good options in the market so pls do not compromise with their reduced rates and attractive sweet talks, which are only aimed at inducing you to part with your hard earned monies!