[Resolved]  Kingfisher Airlines — FLIGHT DELAYS

Address:

Nizamabad, Andhra Pradesh

FLIGHT DELAY on sunday January 16 2011:
IT - 2473 Hyderabad Chennai Duration Airline PNR CLPQYN Total Duration:1 hrs 40 min
Depart:08:30AM Sun 16 Jan 11 @Rajiv Gandhi Intl Airport
Arrive:10:10AM Sun 16 Jan 11 @Chennai Intl Airport

IT - 2911 Chennai Tiruchirapally Duration Airline PNR LRZNWH Total Duration:1 hrs 15 min
Depart:11:45AM Sun 16 Jan [protected]@Chennai Intl Airport
Arrive:13:00PM Sun 16 Jan [protected]@Tiruchirapally Airport

I live in United States and I planned my travel one month before and purchased tickets in advance. I choose Kingfisher airlines due to its convenient service offered from Hyderabad to Trichy and also total duration I will spending to reach TRICHY will be 4 hrs 30 minutes(8:30AM - 13:00PM) inlcuding connection time. I was travelling with my grand parents who are aged 90 and 84.

Flight IT- 2473 Hyderabad to Chennai was delayed in Hyderabad until 12:00PM, so we waited at the gate for 3 hours and 30 minutes. In mean time, when we enquired about flight delay the Kingfiisher services agent informed us that as IT-2473 is delayed due to technical issues and also they are not sure when this flight will be available. And we further enquired about our connecting flight IT - 2911 then the agent informed us that we wont be able to board IT-2911 as it is schduled to depart on time(11:45AM), so they informed the only available flight to reach TRIClHY will be 9:30PM flight operated by Kingfisher Airlines and changed our boarding pass from Chennai to Trichy for the 9:30PM flight(at this time no complementary service was offered nor they considered the age of my Grand Parents).

We boarded the flight IT-2473 and reached Chennai by 13:30PM, while unloading the passengers from IT-2473 the Airhostess announced that passengers travelling to TRICHY to be remain seated in IT-2473 as the same flight will be departing to TRICHY. We enquired about our continuation journey to TRICHY the Airhostess and the Kingfisher official at Chennai aiport informed us we cannot continue in the same flight as our boarding pass is changed for 9:30PM flight so we have to get down the flight and wait for 9:30PM flight. Inspite of our continuous requests Kingfisher officials neither considered age of my grand parents they forced us to get down of the IT-2473 and stranded us at the aiport for 9 hours.

Even the IT-4343 flight that is scheduled for 9:30PM was delayed until11:45PM and by the time we reached Trichy it was 1:10AM(next day January 17 2011).

If the Kingfisher operated the flights as per shceduled departure our travel time would have been 4 hours 30 minutes, however due to Kingfisher's irresponsibility, misguidance and poor customer service our airplane travel has become a nightmare with total travel time of 16 hours and 40 minutes(Jan 16 2011 8:30AM - Jan 17 2011 1:10AM).

Please take neccesary action against Kingfisher Airlines, let us know if any additional information is required from our end.

Thanks,
Kavitha N