Kingfisher Airlines Complaints & Reviews

Sir,

I have travelled along with family from Lucknow to Delhi in kingfisher flight with following details. The boarding pass of my son is lost some where. I am working as dy general manager in NTPC and i was travelling on official travel for transfer movement. For claiming reimbussment from company, i require duplicate boarding pass immediately. Kindly do the needful .

details

Date of travel : 07.06.2010
flight No 3654 kingfisher
crspnr QN7DJM/1G
ticket no [protected]
Name MUKESH KUMAR

please send the scanned copy to the email and send the hard copy to the following address by courior

M.PRASANNA KUMAR
QTR NO C-74
DEEPANJALI NAGAR
NTPC-SIMHADRI
VISAKHAPATNAM
PIN 531 020
ANDHRA PRADESH

M.PRASANNA KUMAR
[protected]@ntpc.co.in
[protected]@yahoo.com

Myself and wife had planned to go to Kathmandu so we booked two return tickets on Internet with the help of " Make My Trip.com" ( Travel Agent ). We reached IGI Airport at 11:45 am fromGurgaon where we are resiiding at present.We showed the tickets at the entrance where our PAN cards were checked and we were allowed in. After some time we reached the Kingfisher counter and stood in line. When we reached the counter and showed our tickets we were asked to show our Passports/Voters identity cards. We showed our PAN Cards to the person at the counter. I was then told that we will not be allowed to board if we do not show the Passports/voters cards. We were shocked as we had brought PAN cards & Driving License only. The person at the counter then asked me to report to Air Port Authority for any consideration.I immediately rushed to the person whom I was referred to. The lady heard my case and replied that she was unable to help and we could not board the flight ( Departure time : 1. 20pm ) By then time had lapsed and it was not possible for us to get the Passports from Gurgaon.
I even told the persons concerned that why were we allowed to enter the Airport without passports. The persons checking the tickets at the entrance should have told us that no one could board any flight without apassport/voters ID card.
Finally, the tickets had to be returned immediately at a loss of Rs 7600/ & all the arrangements made at Kathmandu for a period of 4 days. Moreover the harassment & humiliation we went through was unbearable.

Dep date : 15th Jun 2010
Return : 18th Jun 2010

PNR Number : Z9SAK8 ,

Name of Passengers
1. Sameul Huck male 58yrs
2. Naiyara Huck Female 52 yrs

Contact # [protected]

I booked an airline ticket from Chandigarh to Jammu online on 04th April 2010. Ticket reference no PNR-FAZIZJ. The ticket was cancelled by me same day and cancellation voucher was emailed to me after a fortnight when I called them on their toll no[protected] as well as lodged complaint on [protected]@flykingfisher.co.in. The Ticket refund No is[protected]. However, despite repeated mails they have not refunded my money. Instead they ask for card details and other information just to delay the things. Whereas Mr Vijay Mallya is busy in investing money in different sports activities, his airline has become bankrupt and is holding on the money of hapless customers.


Thank you for your further correspondence to us. We regret for the delay in our response to you.

With reference to your email, we request you to kindly provide the expiration date of the credit card number ending with 0138 to enable us process the refund.

We look forward to your response.

Best Regards,

Siddharth Jadhav
Guest Commitment
Kingfisher Airlines


----- Original Message -----
From : om.[protected]@sbi.co.in
To : [protected]@flykingfisher.com
CC :
Sent : 21 May 2010 11:46:22:000
Subject : Non receipt of refund for cancelled ticket

Dear sir,

Still the refund not been credited. My SBI card No. xxxx xxxx xxxx 0138. An early action is solicited.

O P Kakroo

Dear Mr. Kakroo,

Thank you for your further correspondence to us dated 05th May 2010.

We regret for the disappointment caused to you due to the delay in obtaining the refund against PNR # FAZIZJ. With reference to the same, we request you to kindly provide the full credit card number that was used to confirm the booking to enable us to investigate the matter and assist you accordingly.

We look forward to your response.

Best Regards,

Siddharth Jadhav
Guest Commitment
Kingfisher Airlines

"This message (including any attachments hereto) is confidential and intended solely for the addressee(s). If you are not the intended recipient and receive this message in error, please delete it and immediately notify the sender by replying to this message immediately. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited and may be unlawful. The internet cannot guarantee the integrity of this message. Kingfisher Airlines Limited and/or its affiliates/ subsidiaries/ employees are not liable for the improper transmission of this message nor any damage sustained as a result of this message."

----- Original Message -----
From : om.[protected]@sbi.co.in
To : [protected]@flykingfisher.com
CC :
Sent : 05 May 2010 16:46:30:000
Subject : Non receipt of refund for cancelled ticket

Dear sir,
REFUND ON BOOKING NO PNR # FAZIZJ
I regret to point out that the below mentioned refund is yet to be credited to my credit card account although more than a month has lapsed. It is strange that airline of the stature of Kingfisher is resorting to unfair practices of blocking customer funds for such long periods and has made me to rethink about booking of tickets with your airline. Before I am compelled to take further action, I hope you will track the status of my refund and advise.

O P Kakroo


Dear Mr. Kakroo,

Thank you for your correspondence to us dated 21st April 2010.

With reference to your email, we have checked the records against PNR # FAZIZJ and can confirm to you that the booking has been cancelled and a refund of INR 4449 has been processed to the original form of payment on 04th April 2010. The refund reference number for the same is [protected] and the amount reflects in the next credit card statement from the date of refund. We therefore request you to kindly check with the concerned bank regarding the same. Please find attached the refund receipt for your reference.
We look forward to welcoming you onboard Kingfisher Airlines.

Best Regards,

Siddharth Jadhav
Guest Commitment
Kingfisher Airlines

--- Disclaimer --- The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group. ---

The Astt. VP of Kingfisher airlines does not know what is happening in his department and he makes loose comments to the Gold Card Members of Kingfisher airlines

As a Gold card member I am allowed to be at counter 30 minutes before the departure time. I was well in time say 35 minutes before departure. The dark completion lady refused to check-in with dirty looks.

I was then assisted for booking at another flight after paying the penalty charges of 750/-. So far so good. There after when I came back to Delhi and approached the management for this lapse,Gaurav Rathore, Assistant Vice President, Quality and Guest Commitment wrote the following reply :

Dear Dr. Prakash,

Thank you for your email of 20 January apprising us of your recent experience
with Kingfisher Airlines when you traveled between Delhi and Hyderabad
on 18 January. I appreciate your loyalty as Gold
Tier member of King Club and note that you have frequently flown with
us so that you could experience the high standards of our service and
hospitality; thank you for your patronage.

I am however concerned to learn of your disappointment when on checking
in for your flight at Delhi Airport you had to be reissued a boarding
pass despite having availed of our web check-in facility. I
am aware that guests who have web checked in need to get their boarding
passes stamped at the check-in counter, which is a CISF requirement;
please accept my regrets for any inconvenience caused in this regard.

I note you had a disappointing experience on your return flight as well, when you were unable to board your flight IT 803 from Hyderabad as you arrived late at the Check-in Desk. I appreciate your chagrin as you felt the staff at Hyderabad Airport failed to provide you with appropriate assistance in the given situation.

Dr. Prakash, you would be aware that check-in
staff has a set of pre-flight procedures that has to be strictly
followed several minutes in advance; this includes security checks by
CISF or police personnel at Airports, random secondary checks by the
airline operator and subsequently the actual boarding procedures. This
necessitates closure of the check-in counter 30 minutes prior to
departure. While staff is encouraged to exercise their
discretion and do all possible to assist guests attempting to take a
flight, unfortunately on this occasion any
action to accept you on the flight at that stage would have affected
the flight departure and inconvenienced other guests already on board.

That said, I am aware that you were subsequently rebooked to travel on IT 3803 with no extra charges levied. Your feedback has nevertheless been taken up with the staff at Hyderabad;
the importance of ensuring that all guests are treated with courtesy
and consideration has been reiterated, so that we consistently deliver
the quality of service that is a hallmark of Kingfisher Airlines.

Thank you once again for writing to us despite your disappointment. I
hope you will allow us the opportunity to regain your confidence as we
look forward to welcoming you on board our flights again.

Yours sincerely,

Gaurav RathoreAssistant Vice President

Quality and Guest Commitment Kingfisher Airlines

The concern here is that a senior person of his stature in an organization does not get or is not being informed the real fatcs and figures and he replies on incomplete information.

1. The boarding pass says 30 minutes before departure and he also says so, but I was refused 35 minutes before departure.
2. He says that the new ticket was issued with any extra charges, when I was issued another ticket after paying Rs. 750/-, which is already on record.
3. If he has respect or consideration for Gold Tier member, then he would have made some compensation as a good gesture of his position, but he more acted as a clerk, reason was his language of reply.

I never knew Mr. Mallya has such caliber of top management in his organization. really a shame for him and his organization.

People please read this with this in mind that you may not expect any relief from them. This is how they grow to this height, like the old Sahukara system.

Dr. Sunil Prakash

It was an excellent aircraft for the journey no doubt from Dubai to Bangalore and to Mangalore on the 8th March 2010 Flight no. IT046. I was traveling with my family seat no. 3A, 3B and 3C respectively.

It was the first horrified journey experience in my 18 years of traveling with different airlines and this happened when I travelled in your airline for the first time. The food served on board had a RUSTED METAL NAIL in the non-veg dish(rice pulao) which even broke a piece of my tooth with great pain, I realised the standard of your 5 Star service of your flight.

Immediately this incident was reported to cabin crew airhostess and chief steward hostess Miss ADITI and Miss NEHA respectively. Then have seen and checked the METAL NAIL in the dish served and have promised me that the same will be referred to the ground staff for further investigation and report the same to me. Now it is more than 22 days since the complaint was lodged to the staff on board and I was told that the one of the senior staff member will contact me with the details provided with complaint and non of them have contacted me till date.

I hope with this mail you will take necessary action and contact me regarding the incidence. Let me know why should not I report this to the MEDIA when you have not responded ?. And also lodge a complaint with DNATA on my return to Dubai along with copy to the press media.

Now I am really afraid to travel with your KingFisher Five star airline.

Regards
Yathish Kumar Attavar
Mobile No : [protected]
Email ID: [protected]@hotmail.com

Hi to all those who fly with Kingfisher,

This is my recent and worst experiences dealing with Kingfisher airlines. In short “Never fly - The Choice is Simple”

I booked tickets for my family from Melbourne to Mumbai. All went well until Singapore by Qantas. Good on you Qantas! At Singapore my family were to board by Kingfisher at 10:15 by IT30 to Mumbai which conveniently connected to another airline to Goa. Kingfisher rescheduled the flight to 17:55. The changes greatly affected my family e.g. The hotel booking at Singapore was just for overnight stay as they arrived the previous evening. Now had to be extended, reorganise the whole logistics and other indirect impacts.

Having got the information early, I started to contact them. Firstly, searching for their customer contact number from Melbourne was unsuccessful. 1800... number didn’t work. After much trouble I managed to get hold of their number through google search. However, I was treated like a football. I had to call various offices e.g. Bengaluru, Pune... and finally after a long wait came a response. At first, I was happy and had some hope from Kingfisher. Guess what! “Sorry Sir, we can’t do anything about it as there is only one flight for the day from Singapore to Mumbai” and end of conversation. Well as a customer, aren’t Kingfisher suppose to take accountability for all the inconveniences caused? Nothing happened, after several to and fro emails, I get an email from Kingfisher as below

“Dear Mr. ....,

Thank you for your email of 18 February, regarding your experience when you and your family are scheduled to between Singapore to Mumbai; we regret the delay in reverting to you We welcome feedback from guests and appreciate that you have chosen to write to us.

We note your feedback regarding the change in schedule of your flight IT30 from Singapore to Mumbai and can understand your disquiet as you have a connecting flight to Goa on another airline. At Kingfisher Airlines, we are committed to adhere to our flight schedules; in fact it is a key indicator of our Quality Commitment, and something we strive to achieve. Yet, despite our efforts, there are times when operational exigencies or infrastructural constraints make reschedules inevitable.

Your feedback was investigated; the flight in this instance has been rescheduled due to operational reasons. We understand that such rescheduling may impact the travel plans of guests and in the given circumstances, our staff will do all possible to alleviate the inconvenience caused to guests. In view of this schedule change, we understand that the Reservation staff have offered you the best possible alternative options; we regret if the same have not met your expectations.

While we can appreciate your sentiments, we regret our inability to comply with your request for any compensation. In doing so, you can be certain that no discourtesy is intended.

We look forward to welcoming you and your family on Kingfisher Airlines.

Yours sincerely,
....”

Such a lot of garbage in their responses above. They don’t care mate! Their poor performances will only affect their image and costs travellers like me with unexpected expenses. In this instance the inconveniences has costed me over $670 (direct cost). Why on earth should we wear these additional expenses? It's unfair and we expect Kingfisher to pay for the consequences. They are not at all taking the accountabilities or responsibilities of the situation. Very unprofessional services in the Airline sector especially on International sector.

I wonder how many customers like me have to go through all this trauma on a regular basis. I pity those who are treated worst on domestic flights. Good luck to Kingfisher airlines!

I am totally a very unsatisfied customer. Not a customer of Kingfisher Airlines ever:(

To all those out there, I would appreciate your comments and support. Thanks!!!

I am a resident of Lower Parel. The footpaths which lead to Curry Road Station are in a very bad condition. They have narrowed the footpaths to widen the road fr motorists bt the pedestrians are inconvienced by it. Only a single line of pedestrian is able to walk on it. There is so much crowd whn passengers frm curry road station go towards lower parel and people who want to go from lower parel to curry road station are unable to do so. Request you to please widen the footpath to its original size nd also repair it completely. Or i[censored] could tell me whom i shd complain. Any particular site or tel no.

Dear Madam/Sir,

My name is Gautam Viswanathan. I had the extreme misfortune of having to travel by Kingfisher Airlines from Mumbai to Bangalore on 06Feb2010 (Saturday) by Flight number IT-0103. My wife and twin daughters aged 18 months accompanied me on this extenuating trip.

Due to fog in Bangalore the take off was delayed by almost two hours (scheduled time of departure being 09:15 am).

While enroute there was an announcement that the flight would be redirected to Chennai since the Bangalore runway closes for maintenance between 12:30 pm and 3 pm.

We landed in Chennai at around 1 pm and were asked to wait in the aircraft itself for security reasons. No refreshments were served except on take off at 2:30 pm when cookies were served.

With two infants in hand and no arrangements for food for any of the passengers, this trip has caused extreme mental agony. An airline of the stature of Kingfisher should have atleast budgeted for the scheduled maintenance at Bangalore and planned the take off accordingly. I refuse to accept that the airline couldn't have arranged for adequate refreshments for all passengers, especially when the flight time coincided with the lunchtime.

My kids were inconsolable and my wife and I had a tough time maintaining their equanamity in these circumstances. I wish to therefore register a formal complaint against the airline management while equally mentioning that their air hostesses were very courteous and helpful and did the best they could under the circumstances.

Yours truly,
Gautam
GAUTAM VISWANATHAN

Dear Sir,
Myself is a silver card holder of Kingfisher airlines FFP No XXXXXXXX. This letter is a complaint regarding the guest care and handling by the airline officials including the flight commander, air hostesses and the ground personnel. I was flying IT 3635, PNR: XXXXXX from Delhi to Lucknow on 22nd January 2010. The flight was delayed by 1 hr 15 minutes due to weather conditions and after it took off and flied to lucknow, we were told that we are returing back to Delhi.

The issues and concerns for this flight are:
a. Commander Sanjeet of the flight announced pre-departure that the weather conditions at Lucknow are below our minima but still he flied to Lucknow. If he was apprehensive of landing at Lucknow why did he waste 2.5 hours of people's time
b. On return to Delhi we were neither told by the air hostesses as to what next steps may be possible nor served any snacks
c. When we arrived at Delhi, we were held up in the flight post taxi and stoppage for 15-20 minutes on the pretext that the commander is talking to the ground staff and when we will disembark all our worries would be taken care of very professionally.
d. When we finally reached the arrival lounge, the duty manager Gagan Pahwa was not able to make us understand as to what can be done, what would be the options for us and on top of it he misbehaved with many passengers. Overall, this guy lacks management skills, conflict resolution skills and handling people skills. He kept on creating confusions and thus caused escalation in the chaos that ensued at the airport.
e. Our baggages arrived not less than 45 minutes late despite many o[censored]s having tagged it as priority
f. The accomodation arrangement till our next arrangement was done only when we debated with him and that costed all o[censored]s around 45 minutes delay. The accomodation arrangements are pathetic where in we had to stay double in one room. Imaging sharing your bed and the blanket with someone you are completely unknown. The accomdation was initially done at Hotel Loh Mod but he shifted all o[censored]s to some smkall sub-contracted hotels like Era and Opera at Mahipalpur. Imagine the pain of having to drag your luggage to another hotel when you thought that the uncomfort of 4.5 hours is finally over.
The whole experience is so bad that I may term this as worst day of my life courtesy Kingfisher airlines.

Truly frustrated and utterly disappointed at the unprofessional behaviour of such a reputed institution.

Indeed it was a kingfisher experience......which i would have to try hard to erase from my memory.

Anup Singh

Pune staff ( Mr Makarand , Ms Swapana) has not cooperated to avoid the accident of my baggage with partially opened shutter on Belt.
My Baggage ( with Red color handle with care TAG) was having a camera (costing in seven digits)

Inspite of my humble several request :

1. stop Belt and open the shutter
2. stop the staff outside - not to put my box on belt
3. Allow mt person to collect the baggage personally or
4. Ask your person to handover my baggage personally

Both has abused me and asked me not to shout and assured me that they will settle the claim upto Rs 50,00,000.00 ( Fifty Lacs) on same day

Ultimately My box met with accident in front of all o[censored]s.

I found both of them as shameless
I found damage of outer cover & packing Box costing Euro 500.00.
Luckly My camera is safe.

Pune non cooperative ( negative attitude) Kingfisher staff are

1. Ms Swapana
2. Mr Makarand

Over all they are spoiling reputation of Kingfisher Airlines ........
and enjoying there life at the cost of Kingfisher ...

I am expecting proper action against them please....

I booked a flight of kingfisher from chandigarh to indore via delhi. I was to be shifted into a connecting flight from delhi and was given a boarding pass upto indore from chandigarh itself. The flight from chandigarh got delayed and these people told me that i will miss the connecting flight and so to decide whether i want to board the flight or not. They did not provide any other flight or even any stay in delhi and told me to book another flight for the next day. They did not give any sort of refund as well.

I was bound to travel to Delhi from Pune with your flight IT-3153 departing at 11:30 am from Pune, which unfortunately got delayed to 11:55 am. I had checked in at 11:15 am. At the counter I was given my ticket through my Pnr, i proceeded for security check followed by the check in. The staff present at the Kingfisher airlines counter Miss Shalaka refused to check me in, the reason being late check in. The flight had been delayed and i pleaded for being checked in but to my dismay i was not allowed to travel. The manager Mr. Makrand tried controlling the situation by using words like “iska samaan bahar phekdo” and “get out”. He used abusive language against my elder brother who tried talking to him about the reason for not being allowed to travel. He would just not listen to us, and avoided talking to us for quite a long time. We were asked to purchase a new fresh ticket for which i declined. Later when we threatened to use legal action against them they suddenly changed their behaviour and offered to put us on a next flight and asked to pay the difference amount for the ticket. Since im a very faithful customer of your airlines i agreed and ive booked my tickets for early morning that is the 8th of Dec. I would request you to please compensate me with the problems ive faced. This incident has made a dent in the image my family and friends carry in their minds about flying with Kingfisher. If it would have been my fault in any way the i would have been refused from even travelling with the next flight.

Hope you will look into the matter and take the necessary directives against the responsible manipulative personnel. I hope you will get back to me regarding the same.

Sir,

I have cancelled a ticket as per the details given below. As per the
rule, I should have got a refund of the cancelled ticket after
deducting Rs 750/-. I should have got Rs 5279/- but I got Rs 3229/-
only. Ms Satinder Kaur who was on duty at ticket counter Delhi Airport
refused to pay me the due amount and paid me only Rs 3229/-. I have
already made three visits to your airport counter and connaught place
office where I met Ms Manju, Ms Harleen Bakhshi and Mr Gagan but even
after much efforts I could not get the refund and these visits have
given me a mental and physical harassment.


Date of Cancellation[protected] Oct 2009

Name of passenger[protected]D.N.BHOMBE

Sector[protected][protected]Pune---Delhi

Ticket no[protected][protected]

Contact No[protected]----[protected] / [protected]

Address[protected]-------- House NO-110, Type IV, NSG
Campus, Manesar,Gurgaon
Haryana-122051.

The correspondence detail with kingfisher airlines is copied below for your reference please.

Regards

D N Bhombe
________________________________________________________________________________...⇄
Dear Mr. Bhombe,

Thank you for your correspondence to us dated 23 November 2009.

We are in receipt with your refund request. With reference to the same we would like to inform you that the matter has been forwarded to the concerned team for necessary review and the same is currently being looked into.

We request you to please grant us some time and we will revert to you soon.

Best Regards,

Shilpa Choudhary
Guest Commitment
Kingfisher Airlines

"This message (including any attachments hereto) is confidential and intended solely for the addressee(s). If you are not the intended recipient and receive this message in error, please delete it and immediately notify the sender by replying to this message immediately. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited and may be unlawful. The internet cannot guarantee the integrity of this message. Kingfisher Airlines Limited and/or its affiliates/ subsidiaries/ employees are not liable for the improper transmission of this message nor any damage sustained as a result of this message."

----- Original Message -----
From : bdevidas.[protected]@gmail.com
To : [protected]@flykingfisher.com
CC :
Sent : 23 Nov 2009 00:00:00:000
Subject : Refund of cancelled ticket.

Dear Manager,

I have cancelled a ticket as per the details given below. As per the
rule, I should have got a refund of the cancelled ticket after
deducting Rs 750/-. I should have got Rs 5279/- but I got Rs 3229/-
only. Ms Satinder Kaur who was on duty at ticket counter Delhi Airport
refused to pay me the due amount and paid me only Rs 3229/-. I have
already made three visits to your airport counter and connaught place
office where I met Ms Manju, Ms Harleen Bakhshi and Mr Gagan but even
after much efforts I could not get the refund and these visits have
given me a mental and physical harassment. Now the only option
available is to contact the consumer court in case I do not get the
remaining amount of refund within a week.




Date of Cancellation[protected] Oct 2009

Name of passenger[protected]D.N.BHOMBE

Sector[protected][protected]Pune---Delhi

Ticket no[protected][protected]

Contact No[protected]----[protected] / [protected]

Address[protected]-------- House NO-110, Type IV, NSG
Campus, Manesar,Gurgaon
Haryana-122051.

WITH REGARDS
FROM
D N BHOMBE,
BLACK CAT COMMANDO
NATIONAL SECURITY GUARD

I book the ticket of King fisher Airlines. Flight no IT 3633, Flight date- 30 May 09,PNR no - LPGRJX from chennai to Port Blair. After travelling i don't have the ticket with me. The Travel agent who has booked the ticket closed his agency and gone to Tamilnadu. I want to claim my money from my company. For that i need the Ticket of my travelling but unable to get the ticket. Pls help me out and solve my problem of getting the ticket on King fisher website.

Hi,

I am really very disappointed with service of Kingfisher airlines.

On 17th October, I received the call from Kingfisher airline customer care (Pune office) that my flight (Jaipur to Bangalore – IT 107, Reservation Code; NGFRLA, Date of travel: 20th October 2009) has been cancelled and asked me to either get the refund or book the flight for 22nd October and that phone rep is also not courteous and not even giving me the time to think.

Finally they agreed to change the booking for connecting flight for same day i.e. 20th October which is from Jaipur to Delhi and than Delhi to Bangalore with waiting period of 3 hrs and flight is in early morning at 6:30 AM. Anyway I decided to take this option as I need to reach Bangalore on 20th October due to some urgent work.

Later, on 18th October I came to know from my cousin that he is travelling with the same flight for which I got the cancellation call i.e IT - 107. I contacted the Pune office and talk to Mr. Hafeez and he told me that cancelled flight is reinstated and I cannot get the booking in that flight as all tickets are already booked for it. I was very surprised to know that how it can be possible as Airline should call me on the reinstating of the flight also in the similar way as they called me on the cancellation. I asked the same question with Mr. Hafeez also but he could not able to answer and gave me some 800 number to log the complaint there.

On contacting 1-800 number , I spoke to Mr. Santosh and he apologize for the whole incident and told me that he can try to get the tickets in the IT-107 if there is any cancellation otherwise I have the option of connected flight only.

Now the question is why I was not informed when the flight was reinstated? This is really not expected from the Kingfisher airlines which are known for its service.

Because of all this mismanagement of the airlines I travelled on 20th October early morning 6:30 AM to Delhi and than wait in Delhi for 3 hrs and than came to Bangalore at 1:00 PM. Also I was travelling with my pregnant wife and 7year old daughter.

After this incident I have decided to never travel with Kingfisher and also tell everyone about your services. What I suspect is that your airlines sold my tickets at the higher prices.

Please see the original ticket details given below:
Issue Date : 28th July 2009
Reservation Code: NGFRLA
Travel Date: 20th October 2009
Departure: Jaipur
Arrival: Bangalore
Airline: Kingfisher Airlines IT 107
Passengers: Neeraj Badaya, Mamta Badaya and Tarisha Badaya

This has reference to PNR JPTAQC.

I had a booking of Kinfisher flight from Bangalore to Chandigarh(B'lore to Mumbai & Mumbai to

Chandigarh) dated 18th sep. I got this booked on 19th July through Yatra. On 18th Sep, I boarded

the flight from B'lore and reachedMumbai.While Checking in at Mumbai Airport i got astonished to

knw that Kingfisher had cancelled that flight.

When I visited Kingfisher reception counter their representative took it very casually n she told me

that the ticket has been cancelled and the same was informed to Yatra n even refund has

been sent for the same to Yatra.

In Nutshell, she passed buck fully to the Yatra. She didn't even care to help me.As a result in hurry I

had to book Air India flight worth Rs 6129 n i.e also upto Delhi.. When I contacted Yatra

people they informed me that they haven't recvd any sort of communication regarding

cancellation of tkt from Kingfisher n at the same time they haven't recvd any refund so far.

I was supposed to reach Chandigarh at 5 pm but i reached Chandigarh around 12am all bcoz of the

mess created by Kingfisher. Whats the benefit of getting Kingfisher airline tkts booked 2 months

back when they don't even bother to inform the passenger abt the cancellation of the

flight? I incurred a gud loss of money n time bcoz of Kingfisher's indifferent attitude toward customer

delightment and retention.Request u to help me in getting the compensation for my time & money.
Rgs
Deepak
[protected]

The following journey was undertaken by me. The fare details was not printed on my e-ticket, kindly provide the same as I have to claim from my organization.
Sector - Delhi - Ranchi, Date of journey - 01.06.2009, Date of booking - 30.05.2009
Reservation No. - 45NNU6, Flight No. IT 3335
e-ticket No.[protected] Smt. Bhagmani Devi,
[protected] Shekhar Kumar,
[protected] S K Pandey &
[protected] Smt. Aruna Pandey

Thanks in anticipation of your early reply,

S K Pandey

PNR- HSGZVX
NAME- DR.B.K.GUPTA
JOURNEY DATE- 20/04/2008
JOURNEY FROM- CHENNAI
JOURNEY TO- LUCKNOW VIA DELHI
FLIGHT NO. - IT 0231 AND IT 0653
BAGGAGE REF. NO. - IT 137143
ADDRESS- House No. 20A, TAGORE ROAD, In Front of SAHNI
Market, KANPUR CANTT. KANPUR PIN 208004 (UP)
CONTACT NUMBERS- [protected]RESIDENCE) [protected](CELL)

Dear Sir,
Inspite of filing the case in the court of CONSUMER FORUM at Kanpur court I am deprived of the justice. I am writing this letter to you because I know that my problem would be resolved once you take up the case seriously enough.
Vide reference details mentioned above, I would request you to kindly extend your cooperation in recovering the losses incurred while traveling in Kingfisher Airlines from Chennai to Lucknow via Delhi on 20th April 2008.
At about 1855 hrs on 20/04/08 when I was on the flight IT 653 bound to Lucknow, suddenly the airhostess informed me that one of my baggage which was through check in from Chennai to Lucknow is found open, torn and damaged from one side and the contents are falling out of it. She asked me to get down the plane and identify the luggage. I was really shocked to see the state of my damaged bag and requested the supervisor checking the boarding passes of the passengers to assist me in opening the bag and confirm whether all the belongings inside were safe or not. But surprisingly, the supervisor on duty refused to cooperate and replied that for such a small reason the flight cannot be detained. He further asked me to board the plane which is ready to takeoff at 1905 hrs. and settle the issue at Lucknow airport.
I was mentally tensed and was anxiously waiting to reach Lucknow as soon as possible. On reaching Lucknow airport at 2010 hrs. the ground staff / representative of Kingfisher airlines informed me that the identification of my damaged bag on the belt is that it is wrapped in black polythene carry bag. At the airport, I wrote a complaint letter with the details of the items missing from the bag and handed over to Mr. Deepak, Supervisor Lucknow Airport. It is worth mentioning that the total weight of both my luggages when handed over at Chennai airport was 20 kg but on delivery at Lucknow airport was found to be only 19.3 kg. The Property Irregularity Report Sr.no. SQ: 1 dated 20/04/2008 at 2100 hrs. which was issued to me by Mr. Deepak, Supervisor Lucknow Airport clearly states the damaged and open condition of the baggage as found on the conveyor belt at Lucknow Airport.
It was unfortunate and was a bitter experience and the sad end of the story which started happily with Kingfisher Airlines from Chennai at six in the morning persisted cheerfully in the Kingfisher’s lounge in the afternoon at Delhi airport and again continued with pleasure at seven in the evening in the flight to Lucknow but depressingly ended at ten in the night at Lucknow airport and I reached my home at Kanpur by road disappointedly and disheartened at midnight.
I contacted at least five times in the Customer care no. [protected] but the response was unpleasant and not satisfactory. I am sorry to say that till date the authorities of Kingfisher Airlines have not even taken the pains to communicate about the status of my complaint leave aside talking about the recovery of losses and pilferage.
I am sure that this letter would be taken seriously and sincerely by the authorized representatives of the Kingfisher airlines who endeavor in establishing long term customer relationship and strive for customer satisfaction and make every effort to enhance the delight of the customer and would help the undersigned and facilitate in recuperating the losses and compensate suitably for the damages at the earliest.
Thanks
Basant
(Dr.B.K.Gupta)
August 26, 2009

I have been flying in Kinfisher airlines since it has been launched. and i am a frequent flyer in the airline

I have been a proponent of the services despite the obviously falling standards in your service over the last two years. Initially travelling in Kf was fun . However at the current moment, I will have to say that it lags clearly behind Jet which I fly when my company books tickets.

Since i had made the unfortunate mistake of being a frequent flyer in your airline, I normally book my personal flights through Kingfisher

We had just gone through a personal tragedy and my mother was to go back to Calcutta. Wanting her to go through a comfortable journey, I had booked the kingfisher flight (IT 603 ) despite several cheaper options being available. The idea was that my mother would have a journey which was not troublesome. However I was shocked when I receive an SMS today informing me that the flight has been changed to a kingfisher red flight.

I do not think that is fair or correct. It is not possible for me to get a flight now on jet which was the other alternative. I think this behaviour smacks of cheatting and downright fraud . If the flight was mentioned as Kingfisher red flight i would not have booked it for the price which you had charged me for . In my opinion you do not have the right to do this to consumers

The company call center came back and said you had the right to change the flight. How would I have got the same fare available a day ago just 5 hrs before the flight

My problem is that since this is a monopolistic market, the airline can chose to get people to pay full fare and then downgrade them which is ridiculous

Hello,



This is to highlight an incident happened to me on 17th July 2009 with regards to my flight from Pune to Delhi flight # ( Kingfisher Red

Flight #3151)

Flight was originally scheduled at 11:30AM IST from Pune Airport, however I got a confirmation SMS from booking authority that flight is rescheduled at 11:55 AM IST (departure time was confirmed from the airport).



Because of heavy traffic I reached airport at 11:40. Of my surprise at that moment flight has departed before the revised departure time.

This is issue was not addressed by Kingfisher official sitting at the Kingfisher counter and no alternatives were suggested for that.



I had to catch a flight from Mumbai to keep my appointment (which anyways could not happen due to travel time from Pune to Mumbai).



My concern is around the SMS that I received informing the delay (i.e. 11:55 AM IST) and the actual take off time (i.e. before 11:40 AM IST). This is a clear case of miscommunication which caused inconvenience in terms of meeting my commitment and also the additional cost incurred to take other flight.



I would appreciate if this issue is addressed with appropriate actions. Also would like to receive further updates on this.



Regards

Abhishek Kumar Rai

[protected]