Kingfisher Airlines Complaints & Reviews

Sir,
I had booked a ticket online in Kingfisher and subsequently cancelled it on 7.9.11. They said that I would get the refund within 5 working days. But I am yet to get the refund. I have made frentic STD calls to the airport and Call centre but to of no avail. NOBODY IS PROPERLY RESPONDING TO MY QUERY.
The details
Name: G.Brindha (Mobile No.[protected])
Journey from : Kochi - Chennai
Ticket No.[protected]
The irony is in the Home page of Kingfisher (flykingfisher.com)the Chairman, Vijay Mallya says that he personally takes everything. Even I have mailed to him also.
How to approach this problem? In which Consumer Court I should file a case? Pl.advise.
with regds,
gbrindha
[protected]

I am regular commuter and always keep flying in domestic and international flights. Recently , I have travelled in Kingfisher Airlines flight# IT 0025
from Delhi to Bangkok and IT 0026 bangkok to Delhi. This was the worst flight I ever had with kingfisher A red carrier being used for an international flight was a surprise further to deepen the pain the seat allotted was defung and its recliner was not working now imagine a 4.5 hr flight with back straight in an international premium flight ,on request they had no eye shade and a pathetic food to offer specially selected for the customers by worthy M D and made by the best chef available which I would never expect to be served , the food on the return flight was even pathetic and very substandard they had nothing to offer in juice and the drinks were served with pathetic food to save on the cost and service on a four hour flight as if it was a one hr flight

I strongly protest for this service being given and making us travel a low cost airline at a price of a premium flight I could have got the same flight at half the price given to you in some other carriers

Now I would strongly demand for refund of my money and an apology for delivering such a bad experience and disturbing my business trip

----- Original Message -----
From : [protected]@rediffmail.com
To : [protected]@flykingfisher.com
CC : [protected]@flykingfisher.com
Sent : 06 Sep 2011 09:43:00:000
Subject : Check-in

Dear Sir,

Subject: Denial to Check-in Flight Number IT-158 Airline PNR IPHUAT on September 4, 2011

I had to catch connecting flight of Kingfisher number IT-158 Airline PNR IPHUAT from Delhi to Pune while coming from Patna by Air India flight AI- 410.

I reached the Kingfisher boarding counter at terminal 3 of Airport at Delhi at 11.10 hrs on September 4, to board the flight number IT-158, scheduled to leave Delhi at 11.55 hrs.(ticket attached).

My luggage was weighed by the check-in counter girl and thereafter she intimated me that boarding is closed and I cannot go by this flight. I produced the flight delay certificate of Air India (Copy Attached) coming from Patna to Delhi by which I had travelled to Delhi to catch my connecting Pune flight from Delhi. But no consideration was given by your staff namely Kirti and she rudely behaved with me. On my request to accommodate me in another Kingfisher flight from Delhi to Pune at 16 hrs or in any other Kingfisher flight to Pune, she flatly refused and demanded me to pay in excess of Rs.16,000/- without adjusting for the payment made by me earlier for my booked and confirmed flight in IT-158. I was put into great duress because of this and I got stranded at the Delhi Airport indefinitely. At long last, I had to further spend Rs.10,435/- to purchase the ticket of Air India to Pune (boarding Pass attached). Due to this delay, I missed a very important meeting at 3 pm in Pune because I could reach Pune at 7.35 pm.

This in no way befitting to the reputation of Kingfisher Airlines in which the passengers are misbehaved, harassed and literally cheated without any fault. Since I am deeply hurt by the undisciplined act of your staff and so called denial to board my booked flight causing me lot of trouble and mental as well as financial harassment, I am writing you this mail to take strict action both remedial and corrective in the above mentioned case. Would appreciate your revert to this mail.

Thanks,
Gita Jha,
Cell Number [protected] / [protected].
Clover Highlands, NIBM Road, Kondhwa,
Pune-411048.

Dear Ms Jha,

Thank you for your email sharing with us feedback of your scheduled booking from Delhi to Pune on 4th September. Firsthand feedback from guests is indicative of the performance of our airline and we appreciate that you have chosen to write to us.

We are concerned to learn that you missed your flight and appreciate your chagrin as your flight from Patna with an alternate airline was delayed. While staff is required to do all they can to assist guests attempting to take a flight, it may not always be possible to do so, as staff has to complete a set of procedures well before the flight departure, and counters have to be closed 45 minutes prior to flight departure. Infact before closure of the counter the staff are required to make all efforts to trace the guests including making announcements and combing the check-in counter to identify if guests are travelling in the said flight.

The matter was investigated; the check-in counters were kept open for a few minutes past the scheduled closing time that day. Regrettably, by the time you arrived, the pre-flight departure processes had already been completed and there was not enough time for you to board the flight. Any exception at that stage could possibly have resulted in the flight missing out on the departure slot, leading to an indefinite delay, and consequently inconveniencing all other guests.

To minimize any inconvenience in such situations, the staff assists guests with alternate travel arrangements where possible or offers a refund as applicable. Rebooking on the next available flight is permitted by paying the rebooking charges and applicable fare difference. We note your chagrin with the re-booking fare quoted to you at the Delhi Airport. We would like to inform you that at Kingfisher Airlines, we follow a dynamic fare policy, where the fare levels fluctuate depending on the number of bookings made/anticipated on a particular flight. This allows us to offer a special fare for tickets booked several days prior to the actual date of the flight. In general, the closer you arrive to the date of travel, the higher the fares.

We are informed that the staff quoted the re-booking and fare difference for the next flight as per the current avail, however the same was unacceptable to you and you chose to travel on an alternate airline. We can assure you that the fare quoted was correct and was in line with our dynamic fare policy. We request you to contact your travel portal for the refund of the applicable amount for your travel from Delhi to Pune.

From what you have mentioned, we note however that you felt that the staff could have been more sympathetic in their approach, and regret not meeting your expectations. We have shared your feedback with the concerned team for review, so that we can enhance our ability to assist guests in such situations and to ensure that guests enjoy the seamless hospitality that is the hallmark of Kingfisher Airlines.

We endeavour to ensure that guests enjoy their entire experience with us and thus appreciate your feedback to us, as well as the opportunity to address this aspect, for improvement. Despite your present sentiments, we hope you will allow us an opportunity to welcome you onboard our flights again.

Yours sincerely,



Louella Cabral
Guest Commitment
Kingfisher Airlines
A UB Group Company


"This message (including any attachments hereto) is confidential and intended solely for the addressee(s). If you are not the intended recipient and receive this message in error, please delete it and immediately notify the sender by replying to this message immediately. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited and may be unlawful. The internet cannot guarantee the integrity of this message. Kingfisher Airlines Limited and/or its affiliates/ subsidiaries/ employees are not liable for the improper transmission of this message nor any damage sustained as a result of this message."

I had booked my air tickets from Goibibo flight site, for Pune to Chandigarh Sector which is connecting kingfisher flight travelling date on 11-Sept-2011 with PNR:-
BPUPQS and Tickets number is:[protected] Schedule time is following
Airline Flight Booking Date Source Destination Travel Date DepTime
Kingfisher IT157 July 27, 2011 Pune New Delhi Sept. 11, 2011 14:35


Kingfisher IT2639 July 27, 2011 New Delhi Chandigarh Sept. 11, 2011 17:25


But when I reached to Pune Airport before schedule time, what kingfisher person told us that your flight is already departed because your flight is prepone at 11:00 AM on 11-Sept-2011, they told us they are trying to contact us, but we don't get any call, any message or any mail from kingfisher side, because usually I get a message, if any changes in schedule. After so many words and discussion they given us another flight at 6:00pm on the same date from Pune to Delhi and next day for Delhi to Chandigarh ( I respect for that ). Now I am trying to cancel the second sector flight for today date which means Delhi to Chandigarh, because I don't have so much time to travel according to Kingfisher airlines, I tried to contact with airlines, but they are not able to provide me proper solution, from travel agent side I already requested for cancellation, but from kingfisher side I need proper solution and second sector refund amount.


PS: Old age passenger lost one day and another travelling booking and so much harassment. Please provide me proper solution and amount which airline going to refund with proper reasons.

Dear Sir/Madam

My Company Kingfisher Airlines Ltd has submitted the form for withdraw my PF money to my bank account. Form submitted in April 2011, My PF account number is MH/47573/11580, but I did not received my provident fund money.

My Bank Account is[protected] and Bank Name is "ICICI Bank Ltd" Branch is: Andheri Koldongri Branch, Mumbai..

if i logged in to http://www.epfindia.com/ClaimStatus_New.html- it always displays "Your Claim Is Approved Payments Under Processing!" When does this display or why the status doesn't change ?
If any problem in my form or any clarification, please inform me.

Therefore, you are requested to consider above said problem, and withdraw my PF money to my bank account as soon as possible.

Yours trully,

Nagaraj R
+91-[protected]

Dear All,

I would like to share my worst experience with kingfisher airlines. i was suppose to travel today (29.08.2011) from Dubai to Bangalore for Eid Celebration but due to unprofessional call center of Kingfisher Airlines and worst ground handling executives (Indian lady with specs) we were unable to fly due to excess baggage. Although, we were advised by the call center executive plus the local travel agents that the baggage allowance is 40 + 7. when we reached the kingfisher counter we were cheated by the ground handling executives saying the baggage allowed is only 30+ 7 a worst service given by a Indian lady with specs (she is not fit for service industry. She said the counter will close at 9.30 pm, due to my excess baggage i had to low down my luggage and went back to counter at 9.10 pm she refuse to allow us by telling that the counter is closed, i was very much angry because she lied to me that the counter will close at 9.30 she replied saying that was tit for tat (because i shouted on her regarding the baggage allowance in the beginning)

Syed

[protected]

Hi i have booked three tickets from New delhi to visakhapatnam connecting hyderabad on 17 Jul 2011.After reached Hyderabad due to some reasons i cancelled ticket from hyderabad to visakhapatnam. The kingfisher officials said that the refund amount will be refunded to booking agent but the agent said that there is no credit in his acount. So pl take action as considerable and favorable action pl.
Flight No from New delhi to Hyderabad is IT 0802 & from hyderabad to Visakhapatnam is IT 4491
Journey date - 17 July 2011
Ticket Nos[protected],[protected] &[protected]
Pnr No - 1A-8MZV4T
Booking agent- Hindustan Tours and Travels
Agent Email [protected]@gmail.com
Waiting for a revert from your end on Priority.
Thanks & Regards-
Anil Kumar
(M) [protected] , Emai - ani.[protected]@gmail.com

Respected Sir/Madam,

With due honor, I am Ms Papun Bhattacharya of Kolkata ( Proprietress of M/S Swastik Engineers,Kolkata ,Transport contractor of Kingfisher Airlines Ltd ) being a lady transport operator at city kolkata since long and extending transportation service to the Aviation Industry from DECCAN days , I would like to inform you that , myself and my staff members are suffering since our livelihood had been snatched by the corrupt official of Kingfisher Airlines Ltd for not paying them the bribe amount which was reported immediately to their seniors but the same was fruitless as they are still continuing aggressively and I am force to illegally leave/stopped/standby the service along with my 30 numbers of car with out due notice period .

It is a normal practice at Airlines Admin Department ,NSCBI Airport,Kolkata to initiate corruption by taking money regularly from vendors , where I objected / refused strongly to entertain them who else are supported by some high officials of your Mumbai Airlines ,HO.

Sri Brijendra Pandey , who was Admin Head of Kolkata along with Sri Ravi Krishnamurty,who is transport head of Airlines, destroyed my business and all my 30 nos of car , in which 5 nos Ford Fiesta is brand new are stranded and around 40 nos of employee / family are now starving , reason not bribing the personnel of Kingfisher Airlines .

The Airlines corrupt staffs are taking advantage of their post and directly asking money from the vendor. They have made it a culture to call the vendors at the Guest House, where all illegal transaction and activities done, which is known to everybody and which is ridiculous.

It may be noted that Sri Brijesh Pandey & Sri Rabi Krishnamurty who used our cars almost for their personal purpose which is unauthorized and forceful which caused shortage of cars. Again under the approval / guidance of Sri Brijesh Pandey , Kingfisher Airlines,Mumbai counterpart Sri Ravi Krishnamurty visiting Kolkata for some so called official work who showing much interest to visit a lady ex employee house frequently and on 07.11.2010 Sri Ravi Krishnamurty had availed our car around for 6 to 8 hours for the same place , the car number was WB 25 B 7719 (Ford Fiesta) Driver Sri Dinesh Kr Jadav who told us the incident of AYESHI (entertainment). These are the reasons for shortage of cars frequently sometimes and this all km are not been adjusted.

During the visit of Sri Rajib Suri ,CAO Administration Mumbai, who called me being a lady transporter at 12.30 am at Guest House , Sriram Nagar, Kolkata , And I was asked to buy new Cars by Sri Rajib Suri accordingly on first phase ,we bought 5 nos of Ford Fiesta by availing a loan/investing a amount of Rs 30 lacs ,after a couple of days, suddenly Sri Ravi Krishnamurty informed me by over phone at 6.57 pm on 7th April 2011 ,where he asked me to stopped /halted our services from midnight on 7th April 2011 by violating the agreement clause with melafied intention , in spite of having 2 months termination notice period in our agreement , if they at all thought of the termination issue.

It is very surprising that Sri Bijendra Pandey and Sri Ravi Krishnamurty controlling the corruption dealings / illegal relationship (Women) with the hopefully consent of Sri Rajib Suri ,where Sri Rajib Suri remains silent spectator after complaining the details by me personally to him at the NSCBI Airport , Kolkata on 18-19 th March ’11 during his departure time at Mumbai .

More over Sri Brijesh Pandey who was in charge of the COURIER service of your Airlines is to be checked thoroughly whether any nuisance fraudulent activities is done by him or not .

We are in deep trouble now and seek your kind intervention, as the repayment of the cars already started and all our cars are kept standby along the staff/supervisor at the Domestic car parking lounge at NSCBI Airport, Kolkata, because of no termination letter been served to us till date, and our agreement still is in force up to 31.12.2013.

At present Kingfisher Airlines , so called corrupt officials have taking services of the one BLACK LISTED/TAINTED Vendor (M/S Indus Transporter) at Kolkata against SOME PERSONAL BENEFIT by violating the rules and regulations, whom they have stopped/terminated the services earlier during the year 2010 before our joining (21.09.2010) because of gross irregularities, fraud and false documentation/excess billing in the run km, the same were noticed/reported by the Audit Department team (UB Group), headed by one GM Audit. I understand at those periods some Airlines officials had also left from the service due to those fraudulent deals.

This tainted vendor extended his service with 7 to 8 nos Tata Indigo ( old inferior quality) cars in comparing to our fleet of Ford Fiesta with a lot of complaint of timely drop & pickup by the users , I am in doubt that whether all the complaints are reaching at higher authority's end or not for Captain/Cabin Crew & Ground/Commercial Staff operation. Moreover this vendor using the cars of different individuals for your ground staff service which is not a valid condition in the transportation contract. We remind that one of your lady employee was expired due to accident at Kolkata under the same tainted transport vendor.

This tainted black listed vendor of Kolkata base takes the name of Sri Praful Patel and Sri Sahhnaz Hussain (Both in aviation Ministry)and do whatsoever he likes & also threats in the name of ministers .

Very recently we heard that Sri Ravi Krishnamurty ,transport Incharge of the Airlines ,sending some mails/making phone calls to the user deptt like ground service , security, Inflight in Kolkata , not to send any complaint mail other then him to save the tainted vendor against the bribe and entertainment. Sri Brijesh Pandey is the architect along with Sri Ravi Krishnamurty who all are playing all nuisances for their personal benefit. It is very surprising that Airlines admin /transportation deptt at HO Mumbai been sold of in the hand of a black listed tainted vendor of Kolkata , as if they are not getting their monthly salary from the KFA .

After knowing of all this factors, Sri Ravi Krishnamurty and Sri Brijesh Pandey approve the BLACK LISTED/TAINTED transporter with special initiative & with the consent of Sri Rajib Suri CAO Administration Mumbai for the service at Kolkata and against which hopefully very handful of transaction been made. Currently transportation of ground staff with Captain / Cabin Crew are at mess in Kolkata Airport for your Airlines.

We came to know from the sources that many more complaints mails regarding timely drop/pickup & clubbing, driver slept on the way , due to constant duty with different Airlines without rest , are not reaching to the highest level in spite of sending by the user who ever may be, where safety/security conditions of staffs /occupants are concern, but the same are suppressed for vested interest of the corrupt officials.

We want genuine justice; this kind of culture can’t be accepted in any civilized world.

I need your suggestion against this deals with me by Airlines corrupt employee for their personal benefit .As we are a small business men in compare to Airlines volume.

You are once more requested to look into the matter and justify our statement/submission and advise me accordingly for our survival.

Thanking You.

With Best Regards
--


--
Mrs Papun Bhattacharya
Proprietress
M/S Swastik Engineers
Kolkata-700059

+[protected],+[protected]
+[protected]O)

Ref;Kingfisher Airlines reservation No;GHUAJV
Flight ticket MAA-BLR-DUBAI for MOHAMMED IQBAL and Dr NUSKY MUMTAJ was canceled for journey on 05 JUL 2011 well in advance but the refund has not been made as yet.

TICKET NO;[protected] PASSENGER NAME- IQBAL/MOHAMMED MR
TICKET NO;[protected] PASSENGER NAME- MUMTAJ/NUSKY DR

Kindly arrange to get the refund from KINGFISHER AIRLINES LTD at the earliest.
Thank you.

My recent experience with Kingfisher has been worst and I think everyone should be made aware of the "Kingfisher Experience". I had my return flight IT7 to London on 5 June 2011 from Mumbai. Soon the aircraft departed Mumbai airport I was hoping to enjoy the personalized in-flight entertainment system and top quality programming content from around the world you have onboard that will create an environment to cherish. But its not exactley true to whats said on the chairmans message board - " Welcome to world without passengers".

The seat where I was sitting had a video screen tucked away with a lock to release, I tried my best to release the lock but the lock was jammed and I was unable to move it. So I had to seek the flight attendents help to release it for me and get it started. He came and released the lock, I was happy that everything was happening without any worries, but my happiness didnt last long. The Video screen was not working so he said that it needs to be resetted and would request someone to reset it, so I patiently waited for him to reset the screeen before he disappered in the dark.

I waited for some time more before requesting him again later to have a look into my screen but he said that looks like its not working and couldnt do much about it (It was like he knew that screen was not working and was pretended to get it started). I requested him to swap /replace me to a different seat where I could watch something, as its wasnt a short 1-2 hours journey, but it was a 9 1/2 hours lenghty journey and you dont expect to be just sitting in your seat for 9 1/2 long hours and do nothing. I was there, seating on my seat watching the BIG WHITE BOARD in front of me, while everyone else was relaxing and enjoying their entertainment. I dont know how to explain, but it was like a MENTAL TORTURE for me, sitting there for 9 1/2 hours doing nothing and watching other passangers enjoy themselves. It was like a punishment given to child to stand facing the wall for doing something mischevious. Try it to belive it.

Kingfisher Airlines has failed to gain my trust and loyalty on this occassion and I dont see myself flying this award winning airlines again. This was definately not an world class or five star experience I had and unlike other airlines I was treated like a passanger and not like a Guest. My flight experience was like never before and some of their commitments have been missed or fallen short of meeting my expectations.

I had booked an online ticket for Kingfisher airlines from Lucknow to Mumbai (PNR no: IIGTPO) for flight at 09:30 am 26 Dec-2010 to get my onward flight Mumbai to Doha (Gulf air) at 17:15 hrs.
When I tried boarding in Lucknow airport, Kingfisher airlines staff asked for credit card which was used to book ticket as the booking was done using my brother credit card, so I show him copy of credit card (blackout CVV no)+ authorization letter signed by my brother. But airlines staff did not accepted it saying that they need to verify both front and back side of card and cancelled my booking and insisted me purchase new counter ticket worth INR 12000.00. Later I any how managed to get copy of card from my brother via email at around 09:00am and shown them the copy of card but they insisted me to forward the email to their personal email ID which is [protected]@yahoo.com and priyanka.[protected]@flykingfisher.com considering my helpless situation they forcefully forward the email with credit card front and back side with cvv no their email.
Later at last movements around 09:15 am they give me boarding I informed them several times to ensure that my checked baggage is loaded to air craft so that I can get my onward flight. The Kingfisher airlines staff every time ensured me that ok it is loaded to aircraft and I will receive in Mumbai. Any way I landed Mumbai on time at 11:30 am.

SCENE NO.2

When I arrive Mumbai by around 1130 hrs I was shocked to see that my baggage was not in conveyer belts. On noticing this I approached to Kingfisher ground staff who started giving me excuses. When I inform them that I have another flight from Mumbai to Doha by Gulf Air at 1715 hrs on the same day i.e., 26 Dec 2010 and I should arrive 3 hours advance for boarding, they started giving me assurance to arrange my baggage by 1530 hrs and explain me that they will speak with Gulf Air to manage late boarding. Unfortunately I did not get any baggage at 1530 hrs and atlas one flight arrived at 1630 hrs and I got my baggage by around 1645 hrs (approx) as a result I lost my Gulf Air flight no GF65 at 1715 hrs which result me a loss of Qatar Riyal 729.00 = IRS 9112.00 (approx). The embracing things at Mumbai airport arrival was: 1) frequent false commitment by ground staff to arrange my baggage and managing boarding to Gulf Air. 2) Morning shift staff finished duty without handing over my issue to afternoon staff. 3) Afternoon staff was not aware of inconvenience caused to me. 4) Very bad and unprofessional behavior and approach towards passengers, of both morning and day shift staff. 5) At all time I observed that the Kingfisher staff was trying to push me out of airport and get rid of problems rather than helping me. Later I purchased a counter ticket of Emirates Air from Akbar travel worth INR 13900.00 (emirates flight from Mumbai-Dubai-Doha at 2230 hrs) and arrive Doha on 27 Dec 2010 at 0230 hrs instead of arriving Doha by Gulf Air on 26 Dec 2010 at 2125 hrs.

Later I filed online complain in Kingfisher airlines and get some correspondence but no effective solution to this problem and inconvenience caused to me.

Please find below series of email conversation between me and kingfisher airlines.

Regards'

Mohammed Ishraq
+[protected]
+[protected]

Dear Ms. Neha,

With reference to series of trailing email I did not receive any further correspondence from your end which questions professionalism of kingfisher airlines.

Regards

Mohammed Ishraq
+[protected]
+[protected]

----- Forwarded Message ----
From: hayat nizami <[protected]@yahoo.co.in>
To: [protected]@flykingfisher.com
Sent: Tue, 25 January, 2011 4:50:33 PM
Subject: Re: Issued: 315175: Check-in

Dear Neha,

Thanks for your reply, My mobile no +[protected] is working 24x7 may be during my duty hours it may be out of coverage area any way please note down my alternate no +[protected]. I am very much comfortable if you call me any time between 09:30 AM to 11:30 PM (India time).
Due to any reason if my mobile is out of coverage area then I prefer you to call me after 04:30 PM (India Time)

Regards'

Mohammed Ishraq
+[protected]
+[protected]

From: "[protected]@flykingfisher.com" <[protected]@flykingfisher.com>
To: [protected]@yahoo.co.in
Sent: Tue, 25 January, 2011 4:30:22 PM
Subject: RE: Issued: 315175: Check-in

Dear Mr. Ishraq,

Thank you for your further correspondence to us


We have been trying to get in touch with you on[protected]; however we are unable to get through. Kindly advise an alternate contact number and a convenient time so that we may speak with you.

We look forward to your reply.

Best Regards,

Neha Bora
Guest Commitment
Kingfisher Airlines


“This message (including any attachments hereto) is confidential and intended solely for the addressee(s). If you are not the intended recipient and receive this message in error, please delete it and immediately notify the sender by replying to this message immediately. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited and may be unlawful. The internet cannot guarantee the integrity of this message. Kingfisher Airlines Limited and/or its affiliates/ subsidiaries/ employees are not liable for the improper transmission of this message nor any damage sustained as a result of this message.”

----- Original Message -----
From: [protected]@yahoo.co.in
To : [protected]@flykingfisher.com
CC :
Sent : 15 Jan 2011 00:45:17:000
Subject : Check-in

Dear Neha,

Any update on below issue?

Regards'

Mohammed Ishraq
+[protected]





From: "[protected]@flykingfisher.com"
To: [protected]@yahoo.co.in
Sent: Sun, 9 January, 2011 10:04:10 PM
Subject: RE: IssueID : 315175 : Check-in

Dear Mr. Ishraq,


Thank you for your further correspondence to us.

Your comments have been forwarded to the concerned team and the matter is currently being looked into.

We would request you to give us some time and we will revert to you soon.


Best Regards,

Neha Bora
Guest Commitment
Kingfisher Airlines


"This message (including any attachments hereto) is confidential and intended solely for the addressee(s). If you are not the intended recipient and receive this message in error, please delete it and immediately notify the sender by replying to this message immediately. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited and may be unlawful. The internet cannot guarantee the integrity of this message. Kingfisher Airlines Limited and/or its affiliates/ subsidiaries/ employees are not liable for the improper transmission of this message nor any damage sustained as a result of this message."

----- Original Message -----
From : [protected]@yahoo.co.in
To : [protected]@flykingfisher.com
CC :
Sent : 08 Jan 2011 16:57:40:000
Subject : Check-in




Type of Feedback :Grievances
Subject :Baggage Handling
Name :Mohammed Ishraq
Email add :[protected]@yahoo.co.in
Phone :+[protected]
Comments & Suggestions :Dear Mr. Malya & Miss. Neha, First of all I would like to pay thanks for your call on my previous complain (ID 315175) With reference to my previous complain (ID 315175) and telephonic conversation with Miss. Neha (Manager Chairman's Office in Mumbai) I would like to notify you about my swcond horrible experience on arrival at Mumbai airport. As i informed you earlier regarding my horrible experience at Lucknow airport which turned disaster for me in Mumbai arrival causing Incontinence, Delay, frustration and money loss because o[censored]nprofessional way of baggage handling and false commitment by ground staff. The issue is when I arrived Mumbai by around 1130 hrs I was shocked to see that my baggage was not in conveyer belts. On noticing this I approached to Kingfisher ground staff who started giving me excuses. When I inform them that I have another flight from Mumbai to Doha by Gulf Air at 1715 hrs on the same day i.e., 26 Dec 2010 and I should arrive 3 hours advance for boarding, they started giving me assurance to arrange my baggage by 1530 hrs and explain me that they will speak with Gulf Air to manage late boarding. Unfortunately I did not get any baggage at 1530 hrs and atlas one flight arrived at 1630 hrs and I got my baggage by around 1645 hrs (approx) as a result I lost my Gulf Air flight no GF65 at 1715 hrs which result me a loss of Qatar Riyal 729.00 = IRS 9112.00 (approx). The embracing things at Mumbai airport arrival was: 1) frequent false commitment by ground staff to arrange my baggage and managing boarding to Gulf Air. 2) Morning shift staff finished duty without handing over my issue to afternoon staff. 3) Afternoon staff was not aware of inconvenience caused to me. 4) Very bad and unprofessional behavior and approach towards passengers, of both morning and day shift staff. 5) At all time I observed that the Kingfisher staff was trying to push me out of airport and get rid of problems rather than helping me. Later I purchased a counter ticket of Emirates Air from Akbar travel worth INR 13900.00 (emirates flight from Mumbai-Dubai-Doha at 2230 hrs) and arrived Doha on 27 Dec 2010 at 0230 hrs instead of arriving Doha by Gulf Air on 26 Dec 2010 at 2125 hrs. One more thing with reference to my previous complain regarding forwarding of my email with copy of credit card attached from my inbox to Kingfisher airlines staff's personal and official emails. Please note the email ID on which the email was forwarded is (FYI) [protected]@yahoo.com and priyanka.[protected]@flykingfisher.com. As I understand that either Airlines or any one does not have right to keep someone else credit card copy for their records and doing it forcefully by understanding someone’s helpless situation. And this is illegal too. May I have an assurance that my credit card will not misused by Kingfisher airlines staff or any friend or relative of Kingfisher concerned staff. I request you to investigate this issue and take action against such irresponsible employees to prevent any possible further incontinence to any passenger and to keep a good name in competitive market. I request to compensate me for incontinence, frustration, and Time & money loss due to Kingfisher airlines. Looking ahead for your positive response. Regard's Mohammed Ishraq

I traveled from Pune to Delhi in flight IT 151 from Pune to Delhi on 10 May 2011. During this my baggage was badly damaged. After talking to ground staff they said they will give me claim but will take 3 days but unfortunately I had to travel to Hong Kong the same night and hence the I was unable to stay in Delhi for 3 days. The ground staff gave me an option to take the claim after I return from international trip and get the claim contacting the concern ground staff of Kingfisher Airlines after arriving in India and giving them the number of the filled claim form.
I started an email thread with Kingfisher Airlines customer care to get the details of the claim but customer care is showing no sign to give me the baggage claim.
Below are the email threads with the Kingfisher Airlines Customer care executive "Rahul"

================================================================================...⇄
date Tue, Jun 21, 2011 at 9:21 PM
subject RE: IssueID : 373827 : Baggage Handling
mailed-by flykingfisher.com

Dear Mr. Rathod,

Thank you for your email to us dated 20 June 2011 and for taking the time to fill in a Feedback Form on your flight IT 151 from Pune to Delhi on 10 May 2011. We apologise for the delay in our response.

We note your disappointment with the handling of your baggage when you flew with us. At Kingfisher Airlines, we attach a great deal of importance to the efficient and careful handling of guest belongings and regret that this was apparently not your experience on this occasion. We thank you for your feedback and have shared the same with the team.

While, we do our best to ensure that guest baggage is handled efficiently; we would however like to state here that in the course of normal handling, luggage may endure minor scratches or dents which are a part of wear and tear. To address such issues, we have a system in place at the arrivals counter where a Property Irregularity Report (PIR) can be raised; based on the PIR filed, our team will assess the situation and resolve the same as per set guidelines. We understand that the bag was evaluated which endured normal wear and tear. We would like to inform you that like all major airlines, we do not accept liability for conditions that result from normal wear and tear. We have shared your feedback with the concerned Guest Services team and assure you that we are reviewing our baggage handling procedures to eliminate the possibility of recurrence of such instances, so that guests enjoy the seamless service that is the hallmark of Kingfisher Airlines.

We apologise for any disappointment caused and hope you will give us the opportunity of welcoming you on-board Kingfisher Airlines.

Best Regards,

Rahul Shewale
Guest Commitment
Kingfisher Airlines

[protected][protected]
to [protected]@flykingfisher.com
date Thu, Jun 23, 2011 at 12:44 AM
subject Re: IssueID : 373827 : Baggage Handling
mailed-by gmail.com

Hi Rahul,

Thanks for sharing the information related to luggage handling.
For you and your team below are the points discussed with the PIR team at Delhi Airport.

1. My Luggage (American Tourister) is damaged badly.
2. My Luggage was checked thoroughly by the Kingfisher Representative.
3. After thorough evaluation the decision was taken to give me claim for the luggage.
4. I was asked whether I will be staying in Delhi for min. 3 days if so then they will provide the solution for damage.
5. I was traveling to Taiwan the very same night and hence I didn't opt for that solution.
6. Next, I was asked to fill the form to write the grievance for the luggage and take the number (066303)
7. After filling the form they said that when I will come back in India (i.e. in Mumbai) I will be getting the claim for the luggage by just stating the number filled in the form. I was happy to get a satisfactory answere.
8. After receiving the information I left the airport and KF counter.

Now, after keeping faith in your team member communication and after sending a reminder email I here from you that it was a minor damage and it will not be taken care. Its just very strange to here conflicting statement from two different teams.

If you think my luggage was having normal wear and tear, hence I am attaching pics of my luggage with the email for getting more better picture on the situation of my luggage.

I hope this email will add some more light to the problem to be get it solved.

Thanks & Regards,
Gaurav Rathod
[protected][protected][protected]
date Tue, Jun 28, 2011 at 9:15 PM
subject RE: IssueID : 373827 : Baggage Handling
mailed-by flykingfisher.com


Dear Mr. Rathod,

Thank you for your further email to us. We apologise for the delay in our response.

With regards to your feedback, we would like to inform you that your comments have been forwarded to the concerned team and the matter is currently being looked into.

We would request you to give us some time and we will revert to you soon.

Best Regards,

Rahul Shewale
Guest Commitment
Kingfisher Airlines

[protected][protected][protected]
date Fri, Jul 1, 2011 at 9:27 PM
subject RE: IssueID : 373827 : Baggage Handling
mailed-by flykingfisher.com


Dear Mr. Rathod,

Thank you for your further email to us. We apologise for the delay in our response.

We regret your continued disappointment with the handling of your baggage when you flew with us. While, we do our best to ensure that guest baggage is handled efficiently; we would however like to state here that in the course of normal handling, luggage may endure minor scratches or dents which are a part of wear and tear. We have had re-investigated the matter and have been informed that the bag was evaluated by the Airport Staff which endured normal wear and tear and also note that the same was informed to you by the staff. In context to the same, we would like to reiterate to your that like all major airlines, we do not accept liability for conditions that result from normal wear and tear.

While we do appreciate your sentiments; we regret that we would be unable to comply with your request for any compensation. In doing so, you can be certain that no discourtesy is intended. We can also assure you that we abide to the Conditions of Carriage which are also recorded on our website www.flykingfisher.com

We apologize once again for the disappointment caused and we hope you will give us the opportunity to regain your trust in us.
- Hide quoted text -

Best Regards,

Rahul Shewale
Guest Commitment
Kingfisher Airlines
[protected][protected]----
date Sat, Jul 2, 2011 at 7:43 PM
subject Re: IssueID : 373827 : Baggage Handling
mailed-by gmail.com


Hi Rahul,

I have looked into your email and am trying to understand why there is a contradiction in the statement of the team giving me support now in email and the team who evaluated my luggage at the Delhi Airport.

If those personals had given me a statement that "If I stay in Delhi for 3 days then they will compensate my luggage", What do you mean by this statement?

Secondly in your email you said "luggage has endured minor scratches or dents which are part of normal wear and tear".
If you and your team have looked at the photographs sent in previous email and your ground staff which has already seen the luggage in person at airport then my question is "Do you think that is a normal wear and tear of the luggage".

Third point to state, I have very specifically written in the previous email the conversation happened between me and your Airport ground staff that they will compensate if I am in Delhi for 3 days or I will get compensation after I reach India in Mumbai after 3 months of my International Business Visit. My question here is why was I said the above lines by your ground staff that time and now you say that the information falls in non-compensation claim.

At one hand ground staff team was ready to give the compensation and now you say they informed me it was normal how is that possible.

So would like you and your team to revisit the claim procedure and do let me know what are the end result.
Along with the result for my records can you give me your terms and condition for compensation where in I can distinguish between normal wear and tear of a luggage and not normal wear and tear of the luggage. So that I can compare with my luggage in which category it falls.


Expecting a better co-operation on the situation.

Thanks & Regards,
Gaurav Rathod
[protected][protected]-----
date Tue, Jul 5, 2011 at 11:39 PM
subject RE: IssueID : 373827 : Baggage Handling
mailed-by flykingfisher.com


Dear Mr. Rathod,

Thank you for your further email to us dated 02 July 2011.

We acknowledge the receipt of the details and would like to assure you that your case has been forwarded to the concerned team and the matter is currently being looked into.

We request you to give us some time to revert to you.

Best Regards,

Rahul Shewale
Guest Commitment
Kingfisher Airlines
[protected][protected][protected][protected]
date Sun, Jul 10, 2011 at 9:30 PM
subject RE: IssueID : 373827 : Baggage Handling


Dear Mr. Rathod,
Thank you for your further correspondence to us. We do apologise for the delay in our response.
With regards to your email, we have re-investigated the matter with the concerned airport and have been informed that the bag was evaluated which endured normal wear and tear and also note that a feedback form was filled for the same. We would like to inform you that like all major airlines, we do not accept liability for conditions that result from normal wear and tear. We do regret if you felt misinformed and upset with the handling of the entire situation. Please accept our apologies for the inconvenience caused to you on this occasion.
In case you have any relevant documents to this effect issued by the airport, then you may provide us with a scanned copy to enable us to investigate accordingly. In the absence of any such documentation, we can only reiterate that we would be unable to accede to your request for any compensation. In doing so, you can be certain that we mean no discourtesy.
We look forward to being of assistance to you.
- Hide quoted text -

Best regards,
Rahul Shewale
Guest Commitment
Kingfisher Airlines


I hope this email is read by senior executives of Kingfisher Airlines and a proper action is taken for my complaint.

Waiting for your response.
Gaurav Rathod

I have got my flight rescheduled from IT3415 -5:00pm to IT 3417 -9:00pm on May 13th, 2011 from Bangalore to Pune (PNR- IEYYXF, Ticket No. 090 [protected] 6). I was charged a fare difference of Rs. 1400 + Rs. 750 (Rebooking charges).

Rebooking charges has been charged twice on my credit card
Transaction reference id as appearing on my credit card ...

a) 13/5/2011 - 75140681135064652107727 - Rs. 750
b) 13/5/2011- 75140681135064652102504 - Rs. 750

I informed Kingfisher Airlines customer service about the same. They asked me to send them a copy of my credit card through email on "[protected]@flykingfisher.com" which I did on May 23rd, 2011 and again on June 2nd, 2011. After June 2nd, 2011 I have send multiple reminders to know if Airlines has taken any action but I have not yet heard from them.

[protected] Forwarded message[protected]
From: Madhav Bhatia <[protected]@gmail.com>
Date: Mon, Jun 13, 2011 at 4:49 PM
Subject: Re : cancel the E-Ticket Number : 090 [protected]
To: [protected]@flykingfisher.com


To,

KingFisher Airlines,
Pune.

Dear Sir,

Kindly Ref. to our talks, kindly cancel the E-Ticket Number : 090 [protected] , Passenger name :Gurprit Singh Mata.

Send me the charge for the cancellation, how much refund amt, and how this amt. shall be refunded.


Passenger Name Type Airline PNR E-Ticket Number
Madhu [censored]aldas Bhatia Adult JYMQQK 090 [protected]
Naileshkumar Ishverlal Bardolia Adult JYMQQK 090 [protected]
Gurprit Singh Mata Adult JYMQQK 090 [protected]


Further, kindly let me know if E-Ticket no. 090 [protected] Passenger Name - Madhu [censored]aldas Bhatia - return flight from Hangzhou to Mumbai can be changed from 23rd June,2011 to 26th June,2011. What will be the charge? send us all details please.

Best Regards,

Madhav Bhatia.
Mobile no in china :0086 - [protected].

Following are my flight details :

PNR : KXEQRJ

flight no : IT0336

flight from srinagar to mumbai at 13:03 to 17:55

Passenger names :
Master Tushar Zaveri
Mrs Ankita Zaveri

I had called up your customer executive dated as on 8th june to
rectify an error printed on my ticket that is they have printed Master
Tushar Zaveri as the passenger name instead of Mr.Tushar Zaveri,he is
63 yrs old!!!

I am denied this rectification saying it cannot be done by your
airline and this is a non refundable ticket I am not ready to bear any
consequences and problems at the airport for such a lame excuse given
by your company.

I had faced a similar problem with go-air airline and they rectified
and made the changes within 2 mins.I fail to understand although i am
calling you a month and a half in advance why cant i be helped.I
regret buying a ticket of kingfisher today for making me go through
this problem when it should be solved instantly.

Considering srinagar airport authorities are very strict i donot wish
to have my father who is a senior citizen go through problems.

Please revert at your earliest with the necessary changes made in my ticket.


Regards,

Tejas Zaverii
Economic Times - Senior Executive
+91 [protected]

This is regarding the Travel fro Leh to Delhi and Delhi to Bangalore through Kingfisher Airlines.

IssueID : 363655

Name Gangadhar / HariniM(As displayed in Boarding Pass)

PNR no. HDI JQP

Flight no. IT 3352
Date 22 May
Dep Time : 10: 45

Baggage details:

Name: Gangaadhar/HA
22MAY IXL 7011B0 IX-HRB

IT 212 BLR
IT 3352 DEL

Three important GRIEVANCES to be mentioned here :

a) No proper procedure followed from one place to another place for baggage safety.
b) Flight was delayed for 2.50 hrs but no on-time updates for passengers.
c) Even knowing flight is delayed it was not updated in the monitor which was to be displayed and also announcement of GATE changes was not done until we could find and check with your airlines Representative.

As per Airlines, checked in on-time for security and baggage scan.

Cleared the security check and I stood to collect Boarding pass with baggage to transfer.

We were three friends, who had 3 suitcase and 3 hand bags along with a cover of shopping materials which was most available, so total 7 baggage

I was informed that we need to send all 7 baggage through checkin were 3 were suitcase and other 3 were hand bags with some materials (each which were just not more than 3 KGs) and we were not allowed to carry along with us as it is special rules in Leh due tight security check which we did abide by the rules of your Airlines.

BEFORE THE BAGGAGE COULD BE SENT IN I DID INFORM YOUR AIRLINES CUSTOMER REPRESENTATIVE THAT WE NEED OUR BAGGAGE'S SAFE BACK AS WE WERE NOT AWARE WE NEED TO SEND ALL OF THEM THROUGH CHECKIN INCLUDING THE COVER BAGGAGE.

She did promise everything will be safe and we will get our things safe back but it was not true.

But unfortunately I got my COVER BAGGAGE fully torn and dismantled were I got the sweater but not carpet which I feel is done intentionally or carelessness of handling the baggage. I have lost CARPET which I shopped of worth of Rs 20,000/- It is strange that even after me specifing to your representative that it is available can I take along with in Aircraft(not more than 3 KGs) but was not allowed in Leh but I trusted customer respresentative and handed over my baggage but got to know that we cannot trust this Airlines anymore.

When asked the King Fisher Airlines respestative in Bangalore she informs me that we are not suppose to send cover baggage into Checkin which indeed I did check in Leh with King Fisher Airlines respestative where at Leh they did not specify any such procedure but instead were informed will be take care but when back I saw my available material is missing in the cover baggage.

PLEASE DO FIND OUT AND GET MY BAGGAGE BACK AND CANNOT LET GO MY AVAILABLE MATERIAL BECAUSE OF CARELESSNESS OF YOUR AIRLINES.

I need the carpet back or I need to the money to be reimbursed.

It is CARPET from Srinagar and I have mentioned my Name and address in Blue Marker.

G.Harini
No. 32, 3rd Cross, S G Palya, Ventakeshware Layout,
DRC Post, BLR- 560029.

All o[censored]s believed that Kingfisher was the best Airlines but it turned out to be the worst due to experience which I have faced on 22nd May and also some of the passengers.

Hope this email to be taken on Priority and will be actioned at the earliest.

Awaiting your positive response.

Regards,
Harini

I was travelling back to Sri Lanka on the
4th of December in Kingfisher air lines and due to my FRRO not
being extended, my ticket was cancelled in Chennai. Ground staff of
Kingfisher airlines gave said that since it's nothing to do with the
flight , they will refund the whole amount of the ticket.They gave me
an official document which I have attached here, assuring that they
will refund my ticket money which comes to almost 10,000 rupees.And
they said that they will return the money through my agent. But when I
checked with my agent, they had returned only 552 rupees which was the
tax.I am extremely disappointed in Kingfisher, and hope that you will
see to this matter.

my reference number : [protected]
PNR Number : IT-CTAZVD
Flight Number : IT232

my email [protected]@gmail.com

KINGCLUB MEMBERSHIP NO:[protected]

I HAVE CONFIRMED FROM KINGFISHER CUSTOMER CARE STAFF ABOUT QUANTITY OF LIQUOR TO BE CARRIED IN DOMESTIC FLIGHTS.THEY TOLD THAT ONE CAN CARRY 5LTR (5000ML (i,e 5LTR) / 750 ML (i,e 1 BOTTLE) = 6.6 BOTTLES IN DOMESTIC FLIGHT.
ON 26 MAR 2011 (IT 3632 PNR GXMULJ & TICKET NO[protected] I WAS CARRYING 6 BOTTLES OF LIQUOR FROM PORT BLAIR TO CHENNAI. AT BAGGAGE SCREENING SECTION OF KINGFISHER ONE STAFF (NAME - BINNY) TOLD ME I CAN CARRY ONLY 2 BOTTLE OF LIQOUR AND REST OF THE BOTTLES I HAVE TO DISPOSS THERE ITSELF.I TOLD HER THAT I HAVE CONFIRMED FROM KINGFISHER CUSTOMER CARE. BUT SHE ARGUED AND USED VERY BAD LANGUAGE AT AIRPORT INFRONT OF EVERYBODY.SHE WAS TELLING THAT "YOU WILL MISS THE FLIGHT OTHER WISE DISPOSE THE BOTTLES".HALF AN HOUR I TRIED TO MAKE HER UNDERSTAND. LASTLY I ASKED OTHER PASSENGERS (I WAS SEEING THEM FIRST TIME) FOR HELP AND THEY AGREED TO HELP. I DISTRIBUTE 2 BOTTLES TO TWO PASSENGERS. I ALWAYS PREFER TO FLY WITH KINGFISHER AIR LINES BUT THIS TIME IAM VERY MUCH DISAPPOINTED.
SUBMITTED FOR YOUR KIND CONSIDERATION.

Dear Sir/Madam,

I am Chandan Kumar Singh.I was booked my ticket through "make my trip".
There are following details of booking:

Kingfisher Red IT 3433 - Hyderabad (HYD) to Kolkata (CCU)
Travel Date - Tue, 10 May 11, 20:35 hrs
PNR No: BOKJOF

But due to some reason Kingfisher Red canceled that flight and they booked my ticket in different flight on same date on morning "8.00 AM". But i am not comfortable on that time. Then i talked to one of customer care executive of Kingfisher Airlines. They suggest me if you are going to cancel the ticket then
cancellation charge will not be applicable and you will get 100 % of refund.Because Kingfisher Airlines are not deducting any amount as per our discussion with customer care executive.After that i canceled my ticket through "Make My Trip" official web site.But "Make My Trip" deduct total 950 Rs.(700 Rs. for Base fare and 250 Rs for Make My Trip Charge).
Then why make my trip is going to apply cancellation charges.
When i talked to customer care executives of "make my trip" on that time they told to me this 700 Rs is deducted by Airlines (as base fare) not make my trip, and he told to me you can contact to Kingfisher Airlines customer care.
Again i talked to Kingfisher Airlines then they replied same, We are not deducting any amount in your case please contact to "Make My Trip".

Please forward my complaint to Kingfisher airlines and/or do the needful. Thanking you in anticipation.

Thanks & Regards
Your Customer
Chandan Kumar Singh
Mob No. [protected]

Hi

This was the most embarrassing thing that happened to me while travelling in kingfisher IT3434.PNR#DIWULS

I paid for 2 non-veg meals while booking my ticket online (see the attachment) but on air I was denied for the same. The cabin crew was very rude (Chitralekha & one more lady). She kept arguing with me that I did not pay for any non veg meals. I gave her my boarding passes & she checked & said again that I did not pay. It was a matter of sheer embarrassment for me.

I had to purchase 2 meals on board & had to shove off Rs 400 from my pocket.

I contacted the kingfisher counter in Shamshabad airport & spoke with Mamata. She said my money would be refunded. She made me sign a feedback form & took Xerox of my boarding passes

I am especially upset cause I know I paid for it & it shows up in the ticket

I do not think an airlines like Kingfisher can be so careless about it

I need my money refunded & want some action to be taken asap

Regards
Tulika Mitra