Kingfisher Airlines Complaints & Reviews

Respected Sir,

My PF NO: MH – 47573/2886, I was working with a Kingfisher Airlines from[protected] to[protected] at Ahmedabad as a ground staff. I had submitted my PF form within a month after my resignation but they had query that PF document not signed by me.

They asked for my residence address.

I was send my residence address through email and also talk so many time to Mr. Imran Saiyad and Mr. Parvez at head office of Kingfisher house at Mumbai. They reply me that your PF is under process.

But still I haven’t recd it. Could I know the status of my PF settlement. When i will received my PF...? Pls help me in this regard.

Regards,
Kiran R. Udhwani

Kingfisher Airlines – Very high Reschedule / Cancellation Charges

Had a very bad experience recently with the Kingfisher Airlines while rescheduling the tickets. It was done 10-15 minutes after the initial booking and that too for 3 no of tickets for adults.
The rescheduling charges were Rs750 per ticket. When I said that I would rather go for a cancellation, I was said that the charges remain the same. I had to, very unwillingly, swipe of my card for this additional Rs2250 just like that. Would have accepted that with the lapse of time, may be at least an hour, but 10-15 minutes is actually not acceptable.
Besides, the customer care is always unreachable at the our of need.

Biswarupa Borthakur
Chennai

My fligt from Amritsar to Delhi was cancelled due to low visibility at Amritsar on 27th December, 08 and full refund was written on my eticket and i was told to get it cancelled at Delhi Airport since it was an eticket. The ticket PNR no. is PLHHEB. I was told at the counter at Delhi Airport that you have to get the ticket number than only refund process can be started and they have given me the site address as www.[protected]@flykingfisher.com which is not opeing. I request you to kindly look into the matter and help me to get the refund of Rs.6000/- only.

thx
Chandra Shekhar

UNAUTHORIZED TRANSACTION ON THE CREDIT CARD
BY AIR DECCAN AND REFUND OF MONEY AGAINST
CANCELLED TICKET NO 8187110


Dear Sir,

1. I am writing this letter to seek your assistance for refund of money after taking all necessary actions which finally went in useless efforts.

2. I have booked Air Deccan ticket no 8187110 on 25 July 2008 though their customer case number by Parveez Ahmed from Lucknow to Mumbai dt 25 Oct 2008.

3. While making payment I tried with my ICICI credit card No. thrice for payment of fare difference of Rs 2151/-. But transaction could not process. Finally I gave payment through my Citi Bank credit card
4. On getting the statement I found that Rs 2151/- has been debited from my both credit card accounts, that is ICICI and Citi Bank. I informed ICICI call centre and was told that if Air Deccan doesn’t claim the amount within 21 days, it will be reverted back to my credit card account. But after 21 days when I gave a card to customer care number, I was informed that amount has been claimed by Air Deccan.

5. I have done complaints to customer care number of ICICI Bank, Kingfisher Air Lines and Air Deccan. But nothing has been done till now. After getting calls from Ms Ruby, Ms. Konika I forwarded email with scanned copies of both statements to your customer care but nothing has been materialized.

6. After that I got cancelled above mentioned ticket on 21Sep 2008. For which Rs. 4750/- was to be refunded to my credited card and I have been informed that it was processed on 01 Oct 2008. But it is still not credited to my account.

7. I am again requesting you to look in matter because I am fed up with Kingfisher Airline . I have never seen such careless attitude of any service provider. It is really disturbing for a customer to wait such a long time to get his refund back.

8. I hope you will understand my problem and will help me in getting my money back Rs. 2151.00+ Rs. 4750.00 = Rs.6901.00. .

9. A hard copy was even sent to CEO Mr. Mallya and other Heads of airlines by post.

10. An early action is anticipated.

The Chairman/CEO
Kingfisher Airlines Ltd.

Dear Sir,

I had been a regular customer of yours as I undertake my travel using your airline always. The courtesy and response shown by your staff on board and at airport are the catching points which forces one to prefer private airlines over the old master Indian Airlines .

However today's incident has actually shattered the iconic image of your airline in our minds . Today I had been traveling vide your kolkatta – Mumbai flight No. IT 514 – Seat No. 18C and to my surprise despite additional security checks today at kolkatta airport involving your officials also, there was one passenger in row 17 who had boarded the flight and was excess drunked and could smell also as was sitting near to him .

Immediately after 30 min since when flight had started, the subject passenger, well dressed in suit and age group around 30-35 yrs, started shouting and within few minutes undressed himself taking out his shirt completely and also walked naked ( upper half ) upto the first seat of executive class . During the next 2 hrs, I along with other travellers had to carryon the disturbing journey and was expecting that once the flight lands, the passenger should definitely be handed over to police custody for indecent behavior .

After the flight landed I along with other passengers were evacuated and was waiting to collect my luggage . Just that moment I saw the person proceeding towards exit door of airport along with his hand baggage but moving with vibrating steps as was still under drunk effect .

This casual treatment from a pioneer airline was never expected which claims to give high profile customer satisfaction .

I think this journey has opened my eyes and horizon as to why old players and public sector airlines like Indian Airlines/ Air India are still superior since they don't cover the mistakes and take stern action over issues which are assigned maximum priority .

To garner volumes, private sector airlines do ignore and try to hide such indecent behaviour of customers .

Such examples will definitely re-occur considering casual approach to problem as witnessed today .

I think this would have been my last journey by your airlines expending 9000/- for an uncomfortable journey and culprit being allowed to go scot-free .

Even public sector companies like Indian Oil, if found that their customers ( retail outlets ) are undertaking adulteration, the same are banned and operations closed .

Private players like you need to take lessons from your public sector counterparts .

A very sorry state of affairs indeed .

My Police verification was done two weeks back at Viveknagar Police Station, Bangalore. Even now when I checked at the Regional Passport Office web site, the status is showing as "the police verification is not been recevied yet, check with local police police station". Hence I would like to know if any further proceedings required from my end so that the verification papers move to the next step from police station.

I really dont understand why the police station staff concerned with the passport verification dealings are still delaying in proceeding further even though they are fed well with illegal perks.

It was a lengthy run around to get the verification done even though they were fed well along with the required documents.

Kindly advice

TO THE CONCERNED,
THIS IS TO BRING TO YOUR NOTICE THAT OUR OFFICE TELEPHONE LINE[protected] IS DEAD FOR MORE THAN 30 DAYS AND NO ONE FROM YOUR DEPARTMENT SEEM TO BE BOTHERED INSPITE OF REGISTERING A COMPLAIN THEY HAVE PROVIDE A COMPLAIN NO TOO 02118 DATED 19NOV08...WE ARE REGULARLY HAVING PROBLEMS WITH THE BSNL LINES ALWAYS, IF THIS CONTINUES THEN WE WILL HAVE TO OPT FOR A PRIVATE PLAYER ON THIS REGARD WE HAVE 4 LINES WITH YOU.

WE HAVE NO OTHER OPTION THAN THIS TO DO...NEEDING URGENTLY YOUR REPLY ON THIS REGARD.
YASMEEN
6/5 NORTH HUZUR ROAD
NEAR CODISSIA TOWER
COIMBATORE 64018

I had a confirmed ticket NSKZCL for Hyderabad from Delhi on 3rd Nov by IT 0812 AT 15.15. I reached the airport well in time, and I stood in the queue for check in for more than 30 mins. When I reached the counter I was told by the person that my flight had been cancelled. I was also told two BLATANT LIES, one that I had been sent an email about the matter and that they had tried to contact me on my mobile which was switched off. This was at 14.00. They told me that an alternative flight would be arranged. At 14.30I was told that Spicejet 15.00 flight had seats available. I was doubtful whether I could get tickets 30 mins before departure. They assured me I would. I had to go to Terminal IB which was a twenty minute walk. NO help was provided other than a man to push the baggage cart. Obviously Spicejet would not sell a ticket 10 mins before departure time. Finally, on my own, I got a Jetlite flight at 18.30. Another passenger Mr.Bharat Narang suffered the same fate. I wish to express my total contempt for the despicable people running and staffing that airlines and I wish civilized behaviour permitted me to use stronger words, Mr.Mallya.

I had booked for a kingfisher flight from Bangalore to London for December 20th 2008 on my wife's name thru Kingfisher online where i hold an account in Kingfisher website.
I very appropriately entered all details of the passenger, in this case my wife's name, her passport number, meal preference, seat preference, etc; and used my citibank credit card to pay.
After the payment went through, the confirmatioin of the e-ticket indicates my name as passenger instead of my wife's name.

This is a system error and i have been raising this issue in the last couple of days via emails to various kingfisher email address and have not got a response. I have escalated this to the chairman of kingfisher as well.

This is a return ticket between Bangalore and London and i do not wish to cancel this. My only request is to have the passenger name corrected to the appropriate passenger name.

I have been refused correction, refund, cancellation. I have been asked to forget the 35, 000INR i paid by the Kingfisher customer care

Hello,

Deccan Airlines PNR #: 8342431
Corresponding kingfisher PNR: CRNMGH
Corresponding ticket numbers got from executives:[protected],[protected],[protected]

I had booked three tickets from Bangalore to Pune for the 28th of September. I cancelled these tickets on the 25th of September, 2008. I was initially told that I would see the amount credited to my account after 8 days. When I did not receive the refund, I called "customer care" after 10 days. I was told that it would take atleast 15 days.
So I waited for 15 days. Again when the amount was not refunded I called the customer care. They told me that it would take a month and gave me a story about the migration from Deccan to Kingfisher being the cause of the delay.

I wrote to [protected]@kingfisher.com. For every mail I received the same stale reply, "we are investigating your case". I also wrote to the "chairman" who flaunts his good times reputation on his website and gives a whole big yarn about him being concerned about feedback. There was no reply. Obviously, the "chairman" has people to answer his mails for him but even they did not bother to reply.

If this is cheating, this is the lowest form of cheating that a person of the chairman's status can resort to. He should pick people who have the same status to play such games with, not people who put their hard earned money and misplaced trust in his airlines.

If there is someone from kingfisher staff with a conscience reading this mail, please look into the problem and do something. I am anyway trying to see what I can do further.

Regards,
Smitha Ratnam.

I had 2 credit vouchers from the Deccan Airlines and I had booked a ticket for myself from Delhi to Chennai for 31st August 2008. This booking was done on phone on the Deccan Delhi no [protected] which means it was not done through any third travel agency.

I called on 29th August to cancel this ticket but I was told to call back as there was a problem in the system.
I called again post lunch and I was put on hold for so long that I had to disconnect the call.

On 30th August 2008, at about 11 am I called up again and spoke to Ms.Anupama and she cancelled my ticket and told me that the cancellation charge would be Rs.750 plus 5% would be deducted from the base fare as per Kingfisher new Policy, so the total amount deducted would be 750+110 = Rs.860.00 and the balance of Rs 4725.00 will be refunded in my credit card account which ends with 1671.
After few minutes exactly at 11.29 am
I received a confirmation sms from Kingfisher Airlines
stating that my PNR no BINMRV on Kingfisher Airlines has been cancelled.
I still have that sms with me in my cell.

On 8th Sept 2008, I checked my credit card account and there was no refund in that card so I called up the Kingfisher Airline helpline no and asked about the info about my refund and Spoke to one Ms.Laxmi (Executive) and she told me that the ticket was surely cancelled on 30th August 2008 but Anupama (who had cancelled the tkt) did not file a case of the refund which was totally strange thing to be told to the customer and it clearly showed the cheating intentions of the Airline staff as Kingfisher enjoys making money by cheating.
I asked for a supervisor and spoke to one told me that there was some technical issue so the case will be filed now and then it was filed by Ms. Laxmi on 8th Sept 2008 and she gave me the case no as 194799.
I was also told that it will take 10 days again for the refund to be in my credit card account.
I also wrote a mail to Rupali on 8th Sept 2008 for the same but did not get a reply from her side nor did she pick up my calls at any time.
I received a mail from Shilpa Nathan from the id [protected]@flykingfisher.com on 10th Sept ’08 saying that the refund was delayed due to system up gradation but the case has been sent to the concerned dept. for action.

On 18th Sept 2008 at about 4.55pm I called up again for the same problem as I had not received the refund by that moment.
Ms.Sarita (executive) took the call and she told me due to some reason it will take another 10 days for the refund.
I was connected to Sangeeta (floor Supervisor in Pune office) on my request and she said she would escalate the issue to Revenue Dept and I would definitely get my refund in another 10 days and if at all the refund did not reflect in my card account by 28th Sept 2008 then I should call again for the same issue and ask for her.

As usual and expected from the famous fraud Kingfisher Airline, there was no refund even after that.

On 29th Sept 2008, I again called up the helpline at 09.30 am in Pune and asked for Sangeeta but she was not there so Shiju connected me to Varsha (floor Supervisor).
I asked her about my refund case and she also said that my refund was being shown processed with the
Reference no[protected] and maybe it is a delay as it was a travel agency booking to which I told her that I had called Deccan to book the tickets over phone as vouchers CANNOT BE REDEEMED ONLINE OR THROUGH A TRAVEL AGENCY.
Then she said she will speak to the revenue dept (you) and give me callback with the update in few hours but there was no call from her.

At 2.20 pm I called again and spoke to Varsha and she said that she has not received any reply from your side (revenue dept) and she needs more time and by 4.30pm she will definitely give me a call for the update.

At about 5pm in the evening I called up again and asked for Varsha or Sangeeta to which I was kept on hold for few minutes and then I was informed by Monika(executive) that they both are working on my case and Varsha will call me back but I never received any call from her or Sangeeta.

Then again at night at 9.20 pm I called again and spoke to Sangeeta for my case and I reminded her about our conversation on 18th Sept 2008 to which she said she had told me to wait for 10 business days and not just 10 days which is complete lie but any how she should listen to her call for refreshing her memory as if it was 10 business 10days then how could she give me the date as 28th Sept 2008.

She told me that Eshwar Singh is the HOD Revenue dept who has the case and the delay is from his side. When I told her that I know you from my previous cases and if you remember I had met you in June 2007 for my refunds in your office.
She told me that I should contact you directly to solve my issue.

I called up again today morning 30th Sept 2008 for the status and spoke to Varsha and she gave me a completely new story that as per the KINGFISHER POLICY THERE WILL BE NO REFUND TO MY ACCOUNT
which again shows the efficiency of the fraud and cheat staff of KINGFISHER AIRLINE who gives all sort of stories every time you call for your problem.

Varsha gave me your office no as[protected] which was again wrong info from a supervisor as this no is Bangalore booking no and not your office no who in turn gave me another no[protected] as your no to which I called so many time but no one answers this no.
Then I had to call again and got your cell no as[protected] to which I have called so many times but you do not pick my calls which again shows how efficient you are.

I have been writing the complaints to the corncerend depts but no one is serious to give a reply and all they want is to make merry on other 's money by cheating.

Dear Sir/Madam,

This is regarding the cancellation refund with kingfisher airlines and its been 70days till now I have not got a refund for amount fo 5250Rs. Below is the complaint details:
1.Tickets booked for Vizag to Tirupati on 10th Aug 2008.
2.Cancellation Placed over a phone on 10th Aug 2008 (and call center agent confirmed through a mail that I will be eligible for refund of 5250Rs within 14 business days)

However as of today its more than 2 and half months and still I did not get my refund back on my ICICI credit card though I have been charged interest on the card. I have made several attempts to find out why I did not get my refund till now through phone and email and no one even has courtesy to respond to my mails.

I am really sick and tired of running behind them as I cant leave my work and run around their offices.

So need some help with this case.

Thanks
Santosh
Hyderabad

I had booked three tickets on Airdeccan for my family to fly from shimla to delhi for Rs.20247 on the 18/07/2008. The flight was cancelled by the airlines and they advised they would refund the full amount within 7 Days.The Reference.No. given to me for the refund was189210. From 18/07/2008 till date(14-Oct-2008), i still havent got back the refund yet. Whenever i approach them they only keep giving me new dates but not the refund. I have aslo written mails to the higher authorities inclduing Vijay Mallya but to no resolution till date. Can anyone advise me on the procedure for filling a case against them?

I bought a air deccan ticket from pune to delhi on 11th aug.But as the flight was delayed more than 2 hrs, i preffered to take the refund of the ticket as per their policy.
I was assured to get my refund back in 10 days. And now its more than 2 months that i haven't recieved my money back.
Every time i call the concerned depatment, they falsely assure me that its being processed and will get the refund in 2 days. But this has happened at least 15 times, but still no progress.

This has left me in no choice but to feel frustrated.Can anyone let me know how to approach consumer court, so that i can get at least my money back.

Hi,
I had booked a ticket with deccan airlines having the ticket no 8239761 from Delhi to Bhubaneswar for Aug12-2008.
I cancelled the ticket and got a reference no 188594.
Every time i call up the customer care they say the refund is processed but it will take another one week.This is been happening and still i've not got my refund.

Can someone help ?

Best Regards
Sambit Mishra
Senior Technical Leader
Aricent Technologes.
Gurgaon.

I have purchased a ticket from Mumbai to Bhuvneshwar to travel by
>Kingfisher airlince, this ticket was booked by one of the travel agents
>& I was clearly given the Kingfisher airlines ticket with meal
>preference on it.
>When I reached at Mumbai airport of Kingfisher terminal I was surprised to
>know that this flight is operated by Deccan & not by Kingfisher, by
>the way for same Deccan flight the ticket was costing appx Rs 4700, &
>for the same flight I was offered the ticket of appx Rs. 7043.00 .
>When I reached Kingfisher terminal I was surprised to know that flight is
>of Deccan which is from other terminal & travel time is appx 30 min
> from one terminal to other.
>Anyhow I managed to board the flight-
>1) No Meal was served as the meal preference was clearly mentioned on the
>ticket.
>2)No where on ticket it was mentioned that flight is operated by Deccan.
>3)For Deccan flight I have to pay higher fair as I was given the
>Kingfisher ticket.
>I have written the mail to Kingfisher & I received the reply from
Kingfisher officials.
This is totally unethical business practice I am sending you the advance
copy of the complaint & filing the compensation/case shortly on
Kingfisher.
Your Immediate action will be appreciated.
Regards,
Mukesh Dubey

I had booked my flight on KF Airlines (the so called friend / king of good times) for Indore to Pune (9th July 2008 - 12.20 dep). The same was cancelled (for no reason) and I was not given any other option but to take the refund. However, the same was not the case for all customers and some were offered flight to Mumbai. However, when I called up they refused to listen and said that I had accepeted their offer for refund so they cannot do anything. So, I had to book on my own a Air deccan flight to Mumbai and planned to take a bus fom Mumbai to Pune.

Now, few days later they again schedule the 9th July flight with INR 450/- more cost and without informing all the customers, some customers were given the ticket at old prices. And usual I was given the same explanation that my money is refunded.

Because of their lust for making just INR 450/- extra money my entire plan to travel with friends have been spoiled and despite so many complains (website/phone) no one in KF is even bothered to correct the mistake from their side.

Regards
Rahul Jalan

Dear sir

for the past 3 days the following telephone line is dead[protected] which is important number given to our business associates.
we have filed a complain on 198 and have got a docet no 318. nobody from bsnl has turned to check it so far.if this is the kind of service provided, sorry then we hold 4 lines and we will have to cancel all the 4 bsnl telephone lines..

For spencers Travels
Kingfisher airlines
coimbatore-Tamilnadu
ph:[protected]//2215067/

Kingfisher Airlines announced their new Partnership with Vogue India magazine on 12th March 2008. In the promotional offer, they sent out communication that with 2, 000 King Miles, 1 year subscription Vogue India magazine can be taken up. However, later they sticked to the point that 10, 000 King Miles are required in King Club account. Despite sending them numerous communications and their original offer details, they didn't bother to do anything.

How can a company like Kingfisher change their terms and conditions so dynamically to fool around people.

On 26th Jan. ‘08 I took the flight no IT-653 to Lucknow in the evening for a weeklong meeting of my company there. And on return i took the flight on 2nd Feb. ‘08 back to Delhi. Unfortunately out of the 2 checked in baggages from my side, I was able to retrieve only one from the conveyer belt & the other one got lost. When I reported this matter to their ground staff they were able to tell that it has been probably taken away by a passenger who had a similar strolly. Upon asked that how could they allow passengers to leave the airport terminal without checking their baggage tags, i got a reply that these days nobody takes others luggage. Very surprising they are ignoring such an imp matter of security. Their ground staff encouraged me to take with me the other persons strolly. Unfortunately neither the ground staff has made any efforts to get in touch with this person whose name is Mr. K. N. Katiyar & he's traveled with a lady & an adolescent boy. Unfortunately because of this event now I’m forced to take leave from my work, as I’m based in Chandigarh & stayed back in Delhi waiting for a response from the airlines company or reverse contact with that individual. Also my strolly, which is in that person’s possession, has very crucial & imp things a list of the same is already prepared by me. After writing a mail to them I got a follow up call and they told me that the passenger details like residence address & mobile no. Also cannot be confirmed as he's been issued a ticket without these details by the travel agent.
I’m now totally frustrated & don’t know how to end this deadlock, as I’m now slowly & gradually buying what I’ve lost in that strolly. It’s costing me money & agony both.
Need some genuine advise as to how do I go about getting compensated.