Kingfisher Airlines Complaints & Reviews

I feel pitty to write this mail to you, but now I have been
dissappointed from your Airline Service.
Recently two instances happened which ruined my complete holiday and
make me felt disgusted to travel with your airlines.

a. On the flight to Delhi - Goa, Goa - Mumbai -Delhi on 3rd Jan 2011,
I had been harresed multiple times and my schedules were changed
without proper information and the inconvinience caused during the
transit.
I have an infant and child, with my spouse I was made to wait for
hours on the hotline number for re-scheduling my flight which was
earlier going through Hydrabad transited through Mumbai. All this is
bearable.
b. My Suitcase was badly handled and a tag so manupilated as to show
that all damages have been undersigned by myself. No compensation have
been given to me at the airport in Delhi for any damages.
c. On deboarding the plane I was not given the Baby Pram commiting
that this would be provided at the conveyer belt, my wife and myself
had to carry our sick baby nearly 400 Mtrs before we could reach
Kingfisher counter at T3 Terminal (IGI International) on de-boarding
the plane at 6.10 PM Flight 309 Mumbai to Delhi.
d. At the Kingfisher counter we were refused any service by Amit ( on
site Manager) on 3rd Jan 2011 and rest of the staff at 8.30 PM. We
really had to struggle badly to get some commitment from the staff to
support and trace our Baby Pram, which is still untraceable and no
response has been provided till now, high level reluctance shown.
e. I have been giving calls to this number and talking to Shweta (whom
I could reach on [protected] or[protected] she with other staff members
were very disrespectful and told me multiple times today to call after
4.30 PM when Amit comes to the counter who is the owner of our Problem
Ticket. After 4.30 PM nobody picks up the call
All this has given us real pain and very, very bad service while
travelling with Kingfisher. I pledge with four other members from my
family not to travel with KINGFISHER airlines any further and we
bycott all your services!!

Hope after reading this you would also think twice to carry your luggage.

Cheers, A

Ashutosh Sharma

Cheating by Kingfisher reservation staff at Lucknow

It was quite surprising to note that executive / management staff of Kingfisher airlines at Lucknow airport counter is indulging in cheating passengers by taking more money than they are supposed to take and not issuing proper receipt.
This incident occurs on 27th Sep.’10 when the President of Consumers Forum a gold card member of Kingfisher approached their reservation counter for change for his ticket from 26th to 27th Sep.’10. First a lady came into the picture and then case was transferred to Mr. Vineet who informed that he is getting an approval from their head office by email. After a wait of 10 minutes he informed that a sum of Rs. 2000 is to be paid towards the difference of amount.
The undersigned offered to pay through the credit card to which he informed that this cannot be paid through credit card and has to be paid in cash only. A question was raise to this effect but he pacified and convinced that the system will not accept credit card. Since the flight was to take off in a short wile and there was not much time to haggle, the amount was paid and the revised ticket was issued without any mention of the difference of amount paid in cash. No receipt was also issued. On the return when this matter was raised to the customer care of Kingfisher they informed that as per their record, only Rs. 800 has been charged against this change of date and no where it is reflecting that Rs. 2000 had been charged.
Since then and till now customer care been informing that no reply is coming from Lucknow office. Emails and fax copies sent to the chairman, MD and other management board members o[censored]B Group also have not been responded back.
Now the whole machinery of Kingfisher airlines is silent on this issue, we do not know if any action has been taken against this gentleman for cheating the passenger. This complaint is being posted here to alert the consumers to be careful with the staff of Kingfisher airlines as one does not know how many of such gentleman and gentle ladies be leaching out money from the passengers/ consumers.
This is evident from the fact that the management board, the HR department and the customer care does not find themselves empowered to get the right details and punish the culprit, thus tarnishing the image of organization. This also reflects on the organizations lenient view about their staff.

Dear readers be cautious with Kingfisher staff

Dear Sir,

I am Meena Shah from Ahmedabad. I had booked 2 Kingfisher airline tickets from Mum to Chennai on the 31st De 2010 via internet.

I have received my booking pdf from Kingfisher airlines but in the file, it mentions Chhatrapati Shivaji International Airport as my departure, whereas I am flying within India.

It just so happened that I checked my tickets and was confused about the departure.

Hence I called the Kingfisher airlines no. and after trying thrice and wasting about 1 hr to confirm with them about the departure. Finally one of their customer executive responded and said the boarding is from Domestic airport.

This is absolutely not acceptable about the system flaw they are having which could lead us to miss our flight.

They have to admit that its a mistake from their side and rectify it.

It has cause me inconvenience and my time has been wasted and confirm with them about the departure.

Internet booking is to make life easier and not to waste more time about the confirmation.

Regards,
Meena Shah
[protected]

I had flight on Monday(27/12/2010) from Delhi to Pune (IT 152) and I reached the airport on time and even then I was denied my boarding pass and checkin. The most ridiculous and annoying thing was that the kingfisher member took the ticket print out from me and my id proof then he even informed me that only middle seats were available and then all of a sudden in the middle of precessing my request he said, "Mam, You wont get a boarding pass now". i was asked to talk to the supervisor there who was a lady with minimum ettiquettes and who was terrible to talk to.
They deliberately went on loitering and kept on behaving miserably saying that you should have come 1.5 hrs before. and I personally found the lady super-visor extremely horrible! she was not at all paying any attention to my concern and went on doing other work and still delayin. I wasnt given any cogent reason because of which I was denied boarding and misbehaved.
I am sorry to say but then the staff (especially the supervisor) misbehaved a lot with me.I was mentally harassed and asked to leave immediately and cancel my booking. Not even a single attempt was made to accomodate me in some other kingfisher flight and instead i was asked to go out, cancel my ticket and try for some other airlines..
Is this the hospitality that Kingfieher Red Airlines promises its customers? I would like to raise this concern even to Hon Vijay Mallya and I want an explanation to it. If they didnt allow me to board the flight they should have made some other arrangement for me which they didnt and my ticket was cancelled sharp at that time when the flight departed.
what is this? I feel that as I was a girl passenger, so i was harassed this much.
I want an answer and an apology note from kingfisher red airlines.
Dipika Malik
29/12/2010

My nephew Mr.Supratik Roy, businessman and a resident of Pune Maharashtra, travelled from Mumbai to Bangkok by Kingfisher on the 20th December and returned to Mumbai by flight no IT064 on 24th December 2010. After more than one and a half hours after clearing immigration at Mumbai on the morning of 24th December he and some fellow passengers were informed by the ground staff that their checked baggage had been off loaded at Bangkok itself in order to accommodate some 65+ large screen TV sets and other electronic equipment which were being imported by person(s) travelling in the same flight, at the instruction of their "higher authorities". My nephew Mr.Supratik Roy was categorically assured by the said ground staff that his bags bearing Tag Nos IT 064370/1 would be delivered at Pune airport the same evening (24th December). The bags contain business related papers of vital importance, apart from all his good clothes.
Baggage bearing Tag Nos IT 064370/1 are still not delivered at the time of writing this complaint about 48 hours after arrival of the said flight no IT064 in spite of regular follow up.

His phone number is[protected]

In this connection the following points are material:

1. Passengers were told of the baggage off loading more than five hours after departure of their flight from Bangkok
2. No specific information about the misplaced baggage is available with any luggage handling ground person at Mumbai as also the Kingfisher station in charge in Pune
3. No one from Kingfisher made a single call to him in the last 48 hours since detection of the incident explaining the true state of affairs and he is completely in the dark and running from pillar to post
4. The Original baggage tags have since been admittedly replaced by the airline with ”transit” baggage tags and the list containing old baggage tag numbers and their corresponding new numbers was not made available
5. No one in Kingfisher could provide the phone number of any senior official of luggage handling.
6. No escalation Matrix is available anywhere in the public domain to take the matter up with any higher authority of Kingfisher
7. The Kingfisher toll free helpline could not provide any information on the matter
8. The luggage handling ground persons at Mumbai when contacted over phone from Pune at 7.05 pm on 25th December informed the caller that their duty hours are from 9 am to 7 pm and that they would not attend to any queries after 7.00 pm.
9. While issuing the Lost luggage Form at Mumbai airport on 24th December the ground personnel did not fill in any serial number/file number in the space provided, thereby making it impossible for anyone to use the tracking mechanism independently


I wonder if this is the normal/ standard state of affairs now a days with Kingfisher Airlines.

There is no telephone number of any senior official of

Hello Sir,
This a shame for our country for its consistantly changing rules and regulations, that never reach the citizens, I AM HURT FOR THE PLIGHT OF THE PUBLIC FOR THE DISGRACE OF ORGANIZATION SUCKING PEOPLES BLOOD.whom are always robbed of their pockets for changing consequences. These rules are made by the govt and between airlines that never reach the citizen the airlines was lying saying that the govt ( RTA of india) has passed a rule to stop check in 40 minutes prior take off, and i was in by 5.15 and had 45 minutes left for check in according to the below Given Flight details.Then the airlines said i was ten minutes late, because the flight timings were changed to 5.50 am and neither intimated by the airlines or travel agent either by email or sms, 60 other people along with me were denied with the same reason, the airlines is just ripping of innocent people hard earned money, I hope Kingfisher Management and the Indian Govt will look into this issue by refunding the full amount as they did not care to rebook the tickets for another day.

Sector: Bangalore (BLR) – Poona (PNQ)
Flight Details
Airline PNR No. Flight No. Departure Arrival
BJWEWU Kingfisher Red
IT-3409 Bangalore (BLR)
6:00:00 AM
17 Dec 2010 Poona (PNQ)
7:20:00 AM
17 Dec 2010
#pavan.[protected]@wipro.com

Dear Sir/Hi

Sub: Denial of flight ticket reimbursement for missed flight

This is to bring to your august notice that myself, named Satya Bhushan Nanda, had purchased a New Delhi-Bangalore air ticket from Kingfisher Airlines, for my journey dated 14th Nov 2010 (PNR #: FKGGCX) to Bangalore from New Delhi. The ticket was booked through the TPA, yatra.com, using their online portal (reference #: [protected].), the ticket being booked on 31 Aug 2010.

However, the airline changed its operations from the existing Terminal 1D to the new Terminal 3 around the same time and I was not alerted of this change in departure logistics either by Yatra or by Kingfisher – there were no customer calls, SMSes, emails etc. to this effect.

The airline in question, claim that they had been intimating passengers through mass media like print (newspapers) and TV which is not a convincing reply at all, as they would have all my contact details and should have spared no efforts in communicating their plans (refer: change in operations logistics) to passengers like me and I know for certain this created hassles not only for me but for many more who had to give their flights a miss owing to lack of/no information update from the airline in question.

I request you to kindly investigate this matter and help me in this regard.

Thanking you
Satya Nanda
e:mail: [protected]@rediffmail.com

Hi, This is Dilli Thummala currently residing in UK, I had a booking made for Kingfisher airlines from London Heathrow to Chennai via Delhi before 3 months for myself and my 1.5 years old son for 3rd Dec and return on 28th Dec 2010, and I have clearly mentioned that I would want to book the ticket if we have the Baby bassinet available as it will be difficult for my son to travel without Baby basinet and Travel agent confirmed that Baby basinet is available. On 24th November The Travel agent informed us that Kingfisher had cancelled the Delhi to Chennai connecting flight and was given the option of Delhi to Mumbai and Mumbai to Chennai connecting flight, I have told the travel agent that I'm not happy with this as I can't change 2 flights as I'm travelling with a infant. and Travel agent said he will speak to Kingfisher to change routing via Mumbai ie London to Mumbai and Mumbai to Chennai, and Travel agent confirmed that routing has been changed but there will not be Baby basinet available. I was not Happy to travel with infant without baby basinet as it will be very difficult for my son without basinet and I have asked travel agent to book for Baby basinet, Travel agent spoke to Kingfisher but they said its not avilable and they can't help it.then I have called Customer care of Kingfisher on 25th November and and have spoken to executive named 'Manoj' and explained the whole situation and mentioned first of all I'm not happy with routing change because I had some other plans in Delhi during the break and they are not providing the Baby basinet.The executive mentioned they can't help it as they don't have any baby basinets and tehy said baby basinet is extra service that they are providing and they can't guarantee that to all the reservations. and he is mentioned that he doesn't have any options to help me out. I have asked for cancellation of tickets and compensation towards my new fare balance as I'm booking the tickets before a week of travel. he said they don't have such policy and they can't help it. I have asked him to connect me to the Manager whom I can speak to and get the authorisation, and he mentioned that The supervisor is busy and I have to call back after an hour and I have requested him to call back as it took 45 minutes to go through this process and explain the scenario, if I have to call back I have to do teh whole process again. but the executive mentioned they don't have outbound calls so he mentioned I have to call back. after some time I have called back and after being in quee and explained the whole thing to the executive he connected to his manager Mr. IMRAN and he mentioned that they don't have baby bassinets and they can't do any help with this, and the discussions went and I have asked for bassinet or refund with the compensation of fare difference. Mr Imran was shouting at me saying he can't help it and they don't have any authorisation to do anything and have asked me to write email to [protected]@kingfisher.com, but I only have a week to travel and can't write email and wait for the response. and Mr Imran was blaming Travel agent for changing the routing and he is asking me to speak to Travel agent. How can a travel agent be blamed for airlines flight cancellation. and Mr Imran was so rude during the conversation and was not treating the customer properly. I was totally upset with the process Kingfisher had and customer care executive Mr Imran. I would like to complain about the handling process and get the compensation of 185 £ which I have to pay extra because of Kingfisher airlines mistake.

Kind Regards
Dilli Thummala

I had cancelled my Kingfisher Airlines travel ticket on 1st November 2010.

PNR : JKJRFS
Ticket No:[protected]
Sector : Lucknow-Delhi-Mumbai

I was told by the call centre executive that the refund will be credited to my account within 5 working days.

I have been following up for last 18 days now by calling up numerous times. Everytime I am told by the call centre that it will be 5 working days. Till date I have not received the refund.

I am very upset on this. I have also sent e mail to [protected]@flykingfisher.com but no response.

I seek the help of consumer forum to get my money back.

B Sengupta
[protected]

Sir,

I booked round trip flight tickets for me and my family as per the following itinerary on 14th September, 2010

Booking Reference (PNR): DKBDQU

Flight Departure Arrival Duration Class of Service Status
========================================================
IT3411 BLR CCU 02:30hrs Kingfisher Red Confirmed
24 Dec, 2010 24 Dec, 2010
07:00 09:30

IT3415 CCU BLR 02:30hrs Kingfisher Red Confirmed
01 Jan, 2011 01 Jan, 2011
15:00 17:30

I got this deal for Rs.21,348/= and I was very happy that I am all set to go to my native during the holidays. Just casually, I wanted to check the ticket prices today (12th November, 2010) and found that there is no Kingfisher flight to Kolkata at 7 AM in the morning. Being worried, I immediately called up the Kingfisher booking center[protected] to confirm my bookings. To my surprise and shock, the call center representative (Abdullah) told me that these two flights have been cancelled long time back. The airlines has decided to cancel the flights without bothering to inform customers who have confirmed bookings on the same flights. The representative was very rude and never apologetic. Rather, he reminded me that as per the airlines policy they have done their bit by transferring my tickets to another flight IT3431 which is a hopping flight starting at 6:20AM without even informing the customer. When I asked him if he knows whether I would at all like to go by this flight, he arrogantly told me to cancel the tickets if it does not suit me. He did not want to listen to me and said that if I have any complaints I should send an email to [protected]@flykingfisher.com or [protected]@flykingfisher.com.

My questions are,

1) If the flights have been cancelled long time back, why didn't the airlines inform the passengers who had already purchased tickets in this flight?
2) Fortunately, I enquired about the flights on the net. Otherwise, I would have gone to the airport on 24th December at 7AM in the morning. What would the airlines do with my reservation then?
3) Now that I have to purchase a new ticket at an elevated price, who is going to pay for this extra money? Is Kingfisher going to bear the extra cost?
4) There should be some mechanism of penalizing these airlines companies for their high handed behaviour and don't care attitude about the customers.

Thanks,
Bijitendra Mittra

Hi

Booking with ingfishre is a blunder. The org is a bunch of rouges and dishonest people. They canccled the flight IT -3149 booked on 30th Aug for 3rd Nov from Mumbai to Lucknow. Now they have no flights available and give losuy solutiosn to travel on 31st Oct'10 or 5th Nov'10. Finally I get a flight two days late after more than a dozan calls and chasing them around for more than 16 hrs. The flight option is 2 days late and I'm forced to spend a night in Delhi Stranded at airport just because I decided to book this stupid airlines.

I've spoken to Selma, Shaan, Vinod, Arun, Chistopher, Vijay but nobody seems to have an answer except repeating that they will get back when they have a confirmation. two days have passed and the gusy are sleeping on it. They promise to call back but nobody calls. It takes 30-45 minutes to get through on their IVR system and that also a acll has to bemade from mum to Bangalore or Gurgaon.

Then one Mr. Puneet decides to confirm the flight of a friend of mine who was also booked on the same flight and when the flight got cancelled, he was booked for 3rd and 4th even when he called later than I did so they have unfair system of que and booking.

Also when you finally do get through Kingfishers useless IVR systeme after 3-45 min their executive shang up without any solution. 5 mins back Vijay just did this.

I've written 5 mails - 3 mails through emails and 2 on their website. The mails are given below but nobody has responded. My due flight is on 3rd Nov'10 at 19.30 hrs and this drama has been going since yesterday morning (30th Oct'10) from 9.30 am but there is no solution os far (31st Oct'10 - 4 PM).

I would strongly recommend you all to not to travel by this lousy and unfair airlines.

Regards,

Munish

From: Munish BHamoriya <[protected]@yahoo.com>
To: [protected]@flykingfisher.com; callcentre.[protected]@flykingfisher.com
Cc: Munish Bhamoriya <[protected]@yahoo.com>
Sent: Sat, October 30, 2010 7:19:27 PM
Subject: Fw: Ref Call No. 17369764. Fw: Your service stinks and is useless specially when the flight has been cancelled due to your internal problesm - Why should I suffer for your useless systems

Hi Useless Customer care service

Does anybody read or bother replying to any mails forget alone taking any
corrective actions.

It's the worst service I've scene. Not a single acknowledgement whethere the
complaint has been heard even forget if its going to be addressed.

I'm still waiting for my problem to be addressed and chasing Arun, Vinod, Shaan,
Selma etc. etc at your Blr call center[protected]. You guys seem to be on
a Roman Holiday.

You guys need to be taken to courts or given a trail by public.

Thanks for nothings and being deaf ears.

Regards,

Munish







----- Forwarded Message ----
From: Munish BHamoriya <[protected]@yahoo.com>
To: [protected]@flykingfisher.com; callcentre.[protected]@flykingfisher.com
Cc: Munish Bhamoriya <[protected]@yahoo.com>
Sent: Sat, October 30, 2010 2:06:25 PM
Subject: Ref Call No. 17369764. Fw: Your service stinks and is useless specially
when the flight has been cancelled due to your internal problesm - Why should I
suffer for your useless systems

Dear Unknown and not bothered identity

Your system has degraded to new level.

When I first called and managed to get through after umpteen minutes of waiting
and almost a dozen calls I spoke to "Selma" around 9.30 am and she'd said that
she will call me back with the confirmation of new bookings - (Mumbai at 23.00
hrs ,IC 623 on 3rs Nov'10 reaching Delhi at 00.55 Hrs on 4th Nov'10 and the
leave for Lucknow on IT 3651 at 7.25 hrs on 4th Nov'10 reaching Lucknow at 8.30
am).

Selma had promised that she will call back withing 2 hrs but she did not bother
call back. She also gave me the no.[protected] to call up and register a
complaint after 11 am. When I called around 12.30 pm nobody answered the no. It
just shows the callous and lackadaiscal attitude and approach of your airline to

the problems created by itself for its customer.

When I didn't get any call back I called again around 1 pm and finally managed
to get through the blr no.[protected] after waiting for 20 minutes and spoke
to Shaan who gaian asked me to repeat the whole story and put me on hold and
came back with the lousy excuse that someone will call me, when I pushed and
howled then I was connected to Shaan who again said that the will call me back.
When I gain insisted then I was connected to floor manager - Arun who after
debating with me for 30 min has promised to call back by 6 PM. I dont expect any

call and confirmation from a useless airlines like yours.

People lie and fail to keep to commitmets which you guys yourself committ to.

Arun stated that he couldn't find a booking for me for the flight at 7.25 am
from Delhi to Lucknow when the same flight has been confirmed to a another
friend of mine flying from Mumbai who had called you guys at 10.30 am. What sort

of nonsensical system is this that for a single person (and my friend is also a

single person) who call later than me at 10.30 am while I called at 9.30 am you
can confirm his flight but not mine.

On top of it Arun has offered useless and impractical solutions of traveling on
31st Oct'10 or traveling on 5th Nov'10. next time when Mr.Mallya has to
celebrate Onam or Ugadi mabe he can also do it 1 week ahead or 1 week later or
still beter when he wants to have Kingfisher he can wait for 2 days and have it
later.

I'd booke dthis on 30th Aug'10 well in advance as per a planned booking and now
if you guys decide to cancel it and cannot find me a booking then its your
problem, I'll find a booking for myself on the same dates and you agree to pay
the amount for the same. It's your problem that I'm in this meass.

If I don't find a solution to this problem by 6 om when Arun has promised (if
Primise means anything to you guys) I'll be forced take legal action and also go

public with this.

Regards,

Munish


----- Forwarded Message ----
From: Munish BHamoriya <[protected]@yahoo.com>
To: [protected]@flykingfisher.com
Cc: Munish Bhamoriya <[protected]@yahoo.com>
Sent: Sat, October 30, 2010 10:56:25 AM
Subject: Your service stinks and is useless specially when the flight has been
cancelled due to your internal problesm - Why should I suffer for your useless
systems

Dear Mr. Mallaya (If it ever reaches you as claim and I'll come to know about it


basis the result I get if any at all)

Your service sucks & stinks and is worse than a municipal corporation.

Kingfisher Airlines - Harsh and Hard Hitting like country liquor enough to leave


you with a hangover and headache. Is there something called taste, smoothness or


consumer experience. It's all about the "Kick" that you get.

My flight IT 3149 on 3rd Nov'10 was cancelled and the I get a toll free no on
mobile to call (whoever designs this doesnt know that toll free nos cant be
called from mobile) then when I call your nos[protected]the no is busy
for more than 30 mins) and when someone comes online they cannot help and ask me


to go to airport. Then the Blr nos.[protected] is answered after almost 1 hr
on hold. In between I got connected but it isn't audible. Noone answers the no.
[protected].

Then the only option I'm given is a flight which flies from Mumbai at 23.00 hrs
(IC 623 on 3rs Nov'10) reaches Delhi at 00.55 Hrs on 4th Nov'10 and the leave
for Lucknow on IT 3651 at 7.25 hrs to reach at 8.30 hrs on 4th Nov'10. The
option has no stay option and I'm forced to be stranded at the airport for 6 hrs


and 25 min for no fault of mine to be punished to have sleepless night at
airport because of having made the "mistake of choosing " Kingfisher" to fly".
Even vague low cost carriers offer stay option if time is more than 3-4 hrs and
specifically if its in dread of night. Not to miss that I'll change the terminal


also on my own. All because i made the decision to fly "King of good times" and
this is how I'll have a good time on Diwali - Courstey mR Vijay mallaya and his
king of good times - Kingfisher airlines.

For a co who's CEO claims to look into things personally and claims in inflight
videos that he treats guests as if they're his own personal guests at his home
the service offered specially when the flight has been cancelled is a far cry.
To add to it having only one option again for a co that has its CEO as a MP in
the world's largest democracy is like offering communism. How do you expect
someone to take the option of to be stranded on the airport for one full night
without offering any stay. The flight was booked in advance and its your problem


that its getting cancelled, plz get a way of handling the situation and
definitely do not keep people on hold for 1 hrs across os and locations. It
stinks. Is this the way Mr. Mallya treats his personal guests in his home or
lets says Siddartha is treated.

There are cancellations and problems everywhere but this is the worst example of


handling a situation making a consumer go through 1 hr of being put on hold or
being told to go to airport or being given a toll free no ([protected],
[protected]) via sms on mobile when one cannot call these nos from mobile. The
least you could do is create a dedicated no or option for
cancellations/rescheduling where a consumer doesn't have to wait for 1 hr. Not
to mention that the option of being stranded on airport for the night without a
stay option is also no option.

Your behavior and customer service has ensured that I do not have Kingfisher
Airlines as the preferred airline at all in future and never to fly it again.
Also I must tell my friends and ref group about this and tell them not to fly
KF.

I dont expect any solution or answer as I've not got any solution when I calle
dyour nos.

Thanks for providing nothing.

Regards,

Munish

I had made booking on Kingfisher flight IT3146 (Indore to Mumbai) for November 7th, 2010. I had made this booking in September 1st week.

On October 25th, I received a call from Kingfisher airlines saying that the flight has been cancelled. I've never heard of something like this. How can these cancel a flight in the peak holiday season and expect their passengers to make alternate arrangements ?

The rates on other carriers are almost 3 times of what they were, when I had made this booking. Before these cancel the flight, they should consider all these apects. In spite of asking a dozen times, I was only told that the flight has been cancelled due to "Operational reasons". I can understand a last minute technical snag or operational issue, but how can an operational issue occur 13 days in advance ?

This is to inform you that I had been traveling yesterday from Hong Kong to Mumbai via Kingfisher Airlines ( Seat No. 24 H Economy Class) and experienced worst behavior by its crew on board specially by air hostesses named Mayuri, Tejal and Mamta kataria.

Behavior of Miss Mayuri has been rude with me in past as well and it was for third time that she behaved in such rude manner.

Behavior and language of these ladies were highly racial and they misused their rights on board and discriminated me and my fellow female passenger by serving us with guest disturbance notices without appropriate reason and refused to take any complaint from our side.

I have sent an online feedback to Kingfisher airlines in this regard.

However, I request you to take appropriate actions to stop such racist behavior by crew members on board.

Best Regards

Satish Budhrani

Hi

I had booked 2 Return flights with Kingfisher from Hyd to Del. PNR Nos PGVBIA and PNR No. FRJZPN.
Both flights from Hyd to Delhi were canceled by Kingfisher. They did not accomodate me in an alternate flight at the same time and neither gave me any open tickets on request. I ended up paying a lot more for alternate flights as I had to book flights just 2 days before actual flight dates whereas I had booked my kingfisher flights much earlier.

I had to constant call me but there was no response from their side and they did not care about any alternate arrangements. I am seeking a compensation for the additional charges i had to pay due to flight cancellation and the harassment and trouble faced.

Nitin Jain
+91-[protected]

I have boarded the return flight from Bangkok on 06.10.10 at 16.30 hrs.My seat no was 12F.The journey began with the message from Mr. Maliya stating that the cabin crew should treat the passengers as a guest at his residence. To my misfortune I was accompanied by a cabin crew named Sylvia who was extremely rude in delivering her deliverables.

I have just asked her to help me in folding the T.V.screen while the flight was taking off, she smiled at me sarcastically and did the needful. She was with all her laughter with two passengers sitting right infront o[censored]s discussing about her personal life,likings,etc.

Did I expect little more from the Sylvia? Correct me if I'm wrong!

Hi

On 29th October I tried to book a ticket online for 2 people from Hyderabad to Nagpur, however in the last moment the transaction showed error and the tickets did not get booked. I checked that my bank account was debited of the ticket value of Rs 9038. On contacting Kingfisher call centre they informed that the amount will be refunded in 48 Hours, however it was not done, I have mailed to [protected]@flykingfisher.com
and [protected]@flykingfisher.com as per the process and provided necessary details, however I havent recieved any acknowledgement from them.

I am attaching the bank statement which shows the transaction which was done

Best Regards
Parthosarathy Das
[protected]

Hi

I Booked my Return Trip from Mumbai to Chandigarh for date : 21 August 2010 and 29 August 2010, on 8th july 2010, from Kingfisher Flights.
thier details are:
Flight Information Summary
Airline booking number: IHEEUM
Passenger:SHUBHI JAIN

Mumbai (BOM) To Chandigarh (IXC)
Airline:KINGFISHER AIRLINES (IT)
Flight Number:IT 3601
Departure Terminal:1DO
Class:Economy
Departing:12:50 Sat 21 Aug 2010
Arriving:15:20 Sat 21 Aug 2010
Arrival Terminal:no arrival terminal info available

Chandigarh (IXC) To Mumbai (BOM)
Airline:KINGFISHER AIRLINES (IT)
Flight Number:IT 3602
Departure Terminal:no departure terminal info available
Class:Economy
Departing:15:50 Sun 29 Aug 2010
Arriving:18:20 Sun 29 Aug 2010
Arrival Terminal:1DO

This flight is booked as an E-Ticket


On 21august when I reached airport to take my flight as per my reservations, I was told that flight have been cancelled and they cant help it.

When I asked them to book next available flight , or either refund my money, they clearly refused to do it.
And said We are not responsible. The lady manager at airport was abusing me and shouting on me when I forced her to provide me either of two.

Then on a heavy argument They provided me a flight to Mumbai delhi- and they said from delhi they will provide me another flight to chandigarh.
As had no other option so I got agreed to it, abd boarded the mumbai delhi flight.
But when I reached Delhi, and asked the lady Anupama the manager of kingfisher airlines @ delhi domestic arrivals, she said she cannot provide me any flight neither he will refund the fare only she can provide a cab, which was alsonot upto the standards.

I asked her to put same in writing but she did not rather he behaviour was much more abusing and commanding.
I did paid for Air travel and was forcibly made to travel through Road.
Even the retrun flight was cancelled, that was also not informed on asking and arguing they provided me the alternative.
here the itenery summary:
PNR : JJZXTO

DateFlight NumberFromToClass
29/08/2010IT 4636CHANDIGARH DELHIE
29/08/2010IT 0310DELHIMUMBAIE
21/08/2010IT 0305 MUMBAIDELHIE


Even wen a 2 hrs flight was made the travel into 20 hrs then also i was not even provided with water or food, I suffered a lot.

And till now I registered the complain bt no action has been taken Kindly help me on this.

It's been 43 days since we lost our baggage!

On 27 May 2010, we booked a Berlin-London-Delhi return ticket for 17 July 2010 on Make My Trip. The Berlin-London leg was operated by British Midlands(BD846). My partner checked-in her luggage all the way to Delhi airport. She flew Kingfisher (IT021) from London to Delhi and on arrival realised that her baggage had gone missing. So we filed a Property Irregularity Report (PIP - DEL1810706 / Luggage tag LH106562) at the airport itself and the Kingfisher executives said that they will send the bag across to our next destination which was in Spiti Valley !! Knowing that is not going to happen considering the difficulty even for us to reach the remote part of India, we told them to handover the luggage to our friends in New Delhi.

The PIP report was acknowledged by an executive called Amit Soni / code - 6089 / mobile number +91.[protected]. He suggested that we also call up BMI, which we did. BMI said, the ground handling in Berlin is done by Lufthansa, so requested us to call them. We did that too and Lufthansa employees were quick enough to check if there were any un-claimed luggage in Berlin TXL. None! So they suggested that we should claim compensation from Kingfisher for the delay / lost and Kingfisher can in turn claim the same from Lufthansa.

Except for once, there wasn't a single call / email from Kingfisher to update us about the lost luggage. During our working holidays, we were most of the time calling them for details and irrespective of the reference number, every time we had to repeat the same story again and again much to our anguish.

Since nothing much was happening other than all the time we spend on phone talking to Kingfisher executives, we decided to write a senior officer in their Mumbai office who asked us to report everything as it happened in an email to him. He acknowledged the email over phone, and said he has ordered an enquiry for the lost baggage. He also added that the moment he has an update on the baggage, his office will call us back. Now on this 43rd day, we still haven't heard from anyone.

On 7th August, 2010, I happen to be on another domestic flight of Kingfisher where I wrote about the above incident in the feedback form they distributed. Surprisingly, that worked and I got a call from their customer care office asking me if I have received the baggage or not! Interesting. This was followed by an email from Krunal Suryawanshi - Guest Commitment King Fisher. So I spent next two days talking to these guys (have to admit that they were prompt in calling back, but with no news on the bag, but reminded that the responsibility stays with British Midland and we should call them!). They suggested to write to [protected]@flykingfisher.com with the scanned copy of PIP report. We also kept a cc to [protected]@flykingfisher.com and the senior officer referred earlier in Mumbai office.

The attachment wouldn't go through and all emails bounced back. Later we sent emails with all the information on a separate email, for which we still haven't received any response. Last week, I complained on twitter @flykingfisher and today I got a direct message "Regret yr exp.If not yet resolved pl write with dtls incl PNR/Flt/dt of travel to [protected]@flykingfisher.com to enable addressal of concern"

How many more emails do they want me to write to the same email id that doesn't even care to respond? So I tweeted on the following handles.

@flykingfisher baggage lost 43 days ago. Still no news, no compensation. shame on you Kingfisher. Till I get my bag u will see my post here

@TheVijayMallya for last 43 days I have been trying to get a response from ur staff 4 the lost luggage. It's a shame we hv 2 reach u 4 help!

I don't know if this is going to help. But I have decided to write every single day to these two twitter-handles @flykingfisher and @TheVijayMallya.

travelled by indian airlines from trivendrum to bangalore and due to delay by indianlines missed connecting kingfisher flight from bangalore to vijayawada.despite request and protest at bangalore airport i was forced to pay extra amount(4 tickets).informed crew at trivendrum and chennai(i a flight via chennai) about my connecting flight and requested to inform kingfisher airlines .for no fault suffered heavy loss .sent complaint by PROFESSIONAL COURIER VIDE RECEIPT NO MCL 41819.NO REPLY TILLDATE

I, Mr PKS BHATTY had booked a ticket on Kingfisher Airlines to travel from Lucknow To New Delhi from Lucknow through Travel Agent 'Great value Travel' Avadh Bazar,Hotel Clarks Awadh,Lucknow on 20 Feb 2009.The Travel agency had issued an invoice indicating the Flight , Ticket & AirFare details. Subsequently I Travelled on the booked ticket on 23 Feb 2009 .The Details Of My Ticket are :- Ticket No [protected] ,Flight No IT 205,Total Fare Rs 9625/- .Since I am a Central Govt Employee there is a requirement to CLAIM the amount since I was on Valid Govt Duty.Hence, I had preffered my CLAIM through Departmental Channel (Comptroller of Defence Accounts ,Pune).However due to audit requirements I had been informed by CDA(o) Pune, that the ticket is required to be submitted since Invoice is not permissible in AUDIT. ACCORDINGLY I APPROACHED THE KING FISHER Airlines Customer Care But Regretfully they have said that a Duplicate Ticket / Certificate cannot be issued since they do not have the Data available to establish that I had Travelled on their Airlines.The complete Details of the Flight,Ticket No, Airfare & Boarding pass had been provided to the Airlines but inspite of that they are unable/unwilling to assist me on the issue resulting in my Claims not being passed by Authorities causing Unwanted Financial Loss to me. It is Requested that through the medium of Your Good Offices KINGFISHER Airlines be Directed to issue me with a duplicate ticket or a Certificate to enable me to prefer the long outstanding claim and obviate further Harrasment at the earlist please.