[Resolved]  Kotak Mahindra Bank — Non Maintenance charges

Hi,

I am holding a SB account with KG Marg New delhi. The bank account has been opened by Kotak securities people as Zero balance account and now the bank have charged me Rs.3400/- in last one year as non maintenance of balance. I didn't get any prior intimation from the bank for shifting of Zero balnce to Non zero balance account. This is very unfortunate for a customer

Sanjeev Saraf.

I have this Kotak Bank AC : 0XX2011XX1X58 since Sep 2007. This was given to me as ZERO Balance AC when I opened a Life insurance policy with KOTAK Life Insurance ( Policy # 007XX691 ) which is inforce now till Sep 2017.

Branch guys in Hyderabad promised me that this Kotak Bank AC will be a ZERO Bal Ac till the same period ( Sep 2017) and I was enjoying the services till June end of the month. Suddenly without any prior notice or information ( No SMS or mail received ), this Kotak Bank AC was turned to a normal AC and I was charged with Non Maintenance charges. I feel that this is very unfair to a customer like me who is using your bank services since 2 yrs without any issues.

I have already called the Customer care and lodged a Complaint #[protected] Floor Escalation Manager Lalith from MUMBAI) and he promised me that it will be reversed from the branch end as this is a genuine request made by me.

Expecting a call back from your end and also the reversal of the amount at the earliest. Please do the needful

I would also like to point out the same. I have opened ACE account with Kota on may 2008 and it has been told to me that this will be zero balance account for the Life Time but without any prior notice in my this month statement a sum of 1400 ruppes has been charged. My relationship manager told me that charges will be reveresed but now when I am trying to contact her she is not picking up the call.

Branch name - BanSankhari, Bangalore
Name of the relationship Manager - Rachana Sahoo

Customer Care is also hopeless, I have called 7/8 times but there is no response. This issue has to taken care with high priority otherwise the consequence will be really serious.

Vicky, please get in touch with ur home branch mgr and I am sure heshe should be able to help you with the issue.

I had to solve my problem in the same way.

Regards,
Pradeep

I am also facing the same problem. That too when I am having the required minimum balance in the account. Had visited the bank personally three/four times but no response. I spoke to the so called incharge or manager level person of the branch but no response.

One of the worst services from this kotak bank.

My account is with Lavelle road branch.

Dear Customer,

We would like to inform you that the charges you refer to are levied as per the general schedule of charges, available on our website as well as in all our branches. Please visit the link below for details:

http://www.kotak.com/bank/common/sa_fees_charges.htm

We assure you that these charges are not arbitrary and information is shared with our customers in accordance with RBI regulations. Request you to please write back to us with your account number at solutions.[protected]@kotak.com to investigate further and provide you a detailed explanation on the same.

Assuring you of our best services at all times.

Regards, Kotak Support Team

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Hi,

I am having sallery account with Kotak Bank and they have deducted NMC to the tune as shoen below. At the time of opening the bank acc no information about any kind of charges was given to me and since then i have been levied NMC charges every quarter. Details of the same are given below. In case you need any more information please let me know.

Details of charges:

161205 DR CHRG NMC F[protected]
161202 DR CHRG MIN B[protected]
161202 DR CHRG MIN B[protected]
161123 DR CHRG BI FE[protected]

Hi,

I am having sallery account with Kotak Bank and they have deducted NMC to the tune as shoen below. At the time of opening the bank acc no information about any kind of charges was given to me and since then i have been levied NMC charges every quarter. Details of the same are given below. In case you need any more information please let me know.

Details of charges:

161205 DR CHRG NMC F[protected]
161202 DR CHRG MIN B[protected]
161202 DR CHRG MIN B[protected]
161123 DR CHRG BI FE[protected]