Kotak Mahindra Bank Complaints & Reviews

Dear Users,

I have a Kotak SunMaxx Solar Water Heater purchased in 2007. The Dealer whom I met to purchase the product was so sweet and interested that he left no stones unturned until the sale was complete. It was not too long before the unit started causing problems. The first service call was awesome, on dot and sincere.

But the story took a turn when the problem recurred not too long after the problem was...

I had taken a vehicle loan from Kodak Mahindra Ltd in April 2009 (No:CF5141500) and paid all the installments. Due to the internet problem of the Vysya Bank Tirur, there was a delay of few hours in cheque encashment and the amount was paid by CASH as per their instruction within few days..After the completion of the installments I had called to their office twice to send the clearance certificates, but there was no positive action from their side. If there are any dues in my account they should have informed me so that I could have cleared it immediately. But without doing so they have abused & irritated me by sending a threatening legal notice through SA Associates Bangalore. This is very very UNFAIR.
I dont know to which address I should send the overdue interest mentioned in their letter
Regards. V.P.Vasu
"Vasantham" Thunchan Road
Tirur 676101
[protected]

Hi, I have a kotak bank account and the person had conme to me stating that they would be offerring me a zero balance account. But after two years they started deducting the money stating non maintainance of balance charges for every quarter without informing about the same. After complaining the customer relationship manager, the person told me that the offer was only for two years but this wasn't mentioned anywhere neither the same was communicated to me. The customer reltionship manager asked me to give an application and then he will get the amount reversed but till now nothing has been refunded.

I request everybody please do not go for Kotak Bank in any case.

Can anybody tell me how to deal with this kind of cheating??

Thanks in advance
Pratap

Due to being unemployed, i have not been able to make a payment on my Kotak CC for the last 3 months. Which was within my Protection plan. Prior to which for a period of nearly a year, i maintained perfect record with them.

About 2 weeks ago i recd a call from on their collection teams regards payment. I told them to call me a week after that.

I guess i made a mistake of being honest with them, and telling them that i have all intentions of paying back the amount i owe (< 25000).

Since, then a female calls me up everyday and harrases me asking all kinds of questions regards my income, employment, so much so that i told them clearly that i shall deal with the bank directly and not through her.

last week, on tue-thurs i was called nearly 250 times. After me telling them i could not speak to them then.
This included continuous calls from the number [protected]/36 from 1030 in the morning to about 1245. Without a break.

the same has been started today, with me answering and telling the lady (??) that I have contacted the bank directly. (which i have documentary proof of).

I have recd atleast 25 calls today from that number after speaking to them thrice.

Is there a course of action i can take against them? This has to be within the legal definition of 'harassment'.

one of the executive of katak life insurance company has taken my blank cheque of rs.1,68,000/- for company policy and he has withdrawn from my account from icici bank with out my information.my self om prakash lochar my mobile is +91-[protected] & my address is H-114,DETA TWO ,GREATER NOIDA.
THE CONCERN IS ICICI BANK IS NOT GIVING ME THE PROPER ADDRESS OF THIS GUY DUE TO I AM VERY MUCH TENSCED & VERY WORRIED.

Dear Sir,

I have purchased 200 lts Solar water heater by model "SUNMAXX 200 LPD from Kotak Urja dealer at Mysore by name Sri Kotak Systems dated[protected] vide invoice no 1036.

Right from day one the its having the perinial problem of leakage and presurre. In this regard the dealer has sent his service person and rectified. But again its having the same problem. Now when I contact the dealer i was told...

I used my Kotak Mahindra Bank ATM on 04.04.10, at Union Bank Of India ATM, tried to withdraw Rs.4000/-, but after processing the same, ATM machine showed some error and screen god blank. When I checked my account details after few days, there was a debit of Rs.4000/-, its been more than 3 months now, but Kotak Bank is not supporting to get my money back, as per their records the transaction has successfully made, where as i have checked daily journal entry o[censored]nion Bank ATM of that particular day, which doesn't show any transaction of mine.

Now Kotak Bank officals are in no mood to help me get my money back. I am in helpless situation

Dear madam/ sir,
This is Ajay Kumar Singh,regarding my foreclose of Kotak Mahindra Prime Limited car loan which was yet not updated on CIBIL..As per Loan agreement no : CF/4828660 Which was on the name of Mr.Ajay Kumar Singh. I am still waiting for updation on CIBIL for foreclose of my car loan with KMPL.
So I request you Please do the needful thing as earliest possible.


Thanks & regards

Ajay Kumar Singh
([protected] /[protected])
E MAIL :[protected]@rediffmail.com

Ref: Policy No[protected] Client ID[protected]

Dear Sir,
We wish to bring to your kind notice that the company agent has encashed a cheque of RS 10000 from us fraudlently by misrepresenting the facts of the policy sent to us. We are surprised what he told during meeting that was entirely averse in the policy received by us. We feel that the agent has misrepresented the original things of the policy and misguided us and got a cheque of RS10000 from us which we feel he have encashed for getting his commission from the company and nothing to do with the customer. He assured us RS 3.00 lack insurance and double the money after 3 years but in policy the cover is for RS1.00 lack and the money will be repaid after 20years which is all against what is told by the agent. We have already send three letters to your Mumbai office but surprisingly they never bothered to reply even a single letter. This is our last request to your office before going to media against company's modes opreandi to exploit the people by misrepresenting misguiding the people.
We hope that we will be refunded RS 10000 + interest @ 24% till date + RS50000 towards inconvinence caused to us due to the agent of your company before we should approach to IRDA and Consumer court and to local police station for making fraud with us by the company agent.
Your early reply will be appreciated.

Yours faithfully,
Komal preet kaur

I got a at par cheque from 3rd party for a amount of Rs. 9667/- of Kotak Mahindra Bank.
When i deposited teh same in my SBI a/c i got a credit of only Rs. 4667/-.
For the first time i have seen a single cheque getting partially cleared. Neither bank is ready to help me on this. I have all the details of the cheque.

Can any one help me or guide me please call me on [protected].

Dear sir/ Madam,
i have open a saving account with kotak mahindra bank at moradabad branch my a/c no. is [protected] in the name of Hushsham nabi khan....
My account opened by employee Mr. shailendra saxena along with this account he has done my insurance policy..with a commitment of that my account will be convert in zero balance account and no need to mantain this account with balance....
which insurance policy Mr. shailendra has done ..my annual premium is 30000/- and monthly mode 2500/- ...i have deposited approx 68000/-...but my value of this policy is now 31000/- aprox...but. mr shailendra saxena committed that after 3 years i will get 120000/- aprox return of this policy....
Now bank has charged non mantinance charge in my account as well as i will not get sufficiant return from this policy not even my actual principal ammount...

kindly look into this matter as provide support ...

Name : Hushsham nabi khan
email ID: khan.[protected]@rediffmail.com
cell no. [protected]

Refer agreement No:-CF-3530463 dated 26 Oct 2006.
I have not received any statement till date I have been paying my emi on regular basis through my bankers.
I also want you to note the change of address
Sudhir Patra
A-154A(GF)
GreenWoods City
Sector-45
Gurgaon.
Mob-[protected]

I faced an issue with This Kotak Credit Card and have wrote a mail to address provided in their website.
copying the same here for the benefit of rest of the people.


I am glad that i am cheated with less amount :-)

--- On Wed, 7/28/10, Subramanian<[protected]@yahoo.com> wrote:

From: Subramanian<[protected]@yahoo.com>
Subject: Hard Time on using your Kotak Card.
To: [protected]@kotak.com, [protected]@kotak.com
Date: Wednesday, July 28, 2010, 4:40 PM

Hi Team,

I have faced an issue in which my card was debited for a amount of Rs.65.51 on 5/7/2010. which i didn't make any payment or so.

When i called customer care, one guy disconnected the phone after explaining the issue, then i called again, another guy responded properly and helped locking my card.

Also he said since it was online transaction he wouldn't be able to help and asked me to raise a dispute on this and i need to wait for 45 days to get results.

It's not an issue, what happens after 45 days?
I get details and if someone else have used my card credentials (i wonder how they got it), i have to file a CyberCrime case against him with the details provided by Kotak.

And i have to follow up to get my money back and its waste of my time and energy.

This issue is consistently happening in Kotak Cards, i have seen lot of such cases in consumercomplaints and also one of my friend is also an victim due to this.

I am writing to you that, this is happening only because of some traitors within your organisation.
Unless you peel them out, this issue wouldn't stop and you will obviously loose your credit card customers.

I am also posting this in Consumercomplaints.in for the benefit of rest of the people.

My CRN: 31082443

Note:
Today i am glad on locking the card and saying good bye to Kotak Credit Cards.

Thanks,
Subramanian

Sub :- No Due Certificate of my loan[protected]Jayeshbhai Mansukhbhai Bhalala

Dear Sir/Madam,

A personal loan was financed from your office vide agreement no.STL-90913, Agreement Date.29-June-07, Loan Amount-48208

All dues regarding my above said had already been cleared as per schedule since 01/07/2010.

I have no idea about your baranch location in surat. Tha branch from which i had taken loan is already closed. As my all due have been paid i am in need of No DUE CERTIFICATE AND LETTER OF CLOSER OF EMI FACILITIES IN OUR BANK

It is herby requested to issue the same at the earliest possible.




Sincerely yours,

Jayeshbhai M Bhalala

Email: [protected]@gmail.com

This is with regards to a policy that was issued to me on Dec 24, 2009. The policy was sold to me fraudulently by misrepresentation of data/facts. I was contacted by Miss Anu, who presented her as a representative of ABN Amro Bank (RBS), with which I’ve been holding a Personal Loan worth 249000. She had a fair idea about the loan account I was holding with the bank as she knew that only a few installments were pending on that account.
She told me that if I get this policy, I will be sanctioned an OD account from ABN Amro worth 5 lacs at a very low interest rate of 10.5% p.a. When asked that why the company requires me to get this policy, she said that the company would pledge this bond against your loan to secure the amount. She also said that this was a special offer for all the loyal customers of ABN Amro bank. Since she knew so much about my account, I never doubted her that she could be a fraud.

I accepted the offer after her continuous perseverance. She kept in continuous touch with me after I gave her the cheque for good 10 days. I kept on inquiring about the OD account, but she said that since the loan amount was pretty huge, it generally takes some time.
After a few days she stopped taking my calls. Her phone was either switched off or went unanswered.
I then called up ABN customer care dept. to inquire about my OD account. They told me that there was no such offer in place and nothing with this regards was under process.
I lodged a complaint at RBS and also called up Kotak Mahindra Customer care in the month of February 2010, to complain regarding the same.

Since then I’ve been lodging several complaints in the customer service department of Kotak Mahindra, but in vain.
In a recent conversation with Mr Rahul Sharma of Kotak Mahindra, login Dept, I asked him for the name and address of the agent who received a commission on my policy. I’m very sure that it is easy for the company to track this person as the company must have issued a draft or cheque of commission to this person.

I’m in need of money and this fraud has caused a lot of monetary loss as I’d made commitments expecting the sanction of the loan. I’m nt in position to pay further premium on this policy.

All I want from Kotak Mahindra is cancel my policy and return me the amount (Rs 30000) that I’d paid against the same.

Also as a renowned insurance company it is your duty to track such fraudulent people and save the dignity of your concern.

I’ve also been told that such agents of Kotak Mahindra have sold several such policies by making fake promises all over Delhi. This is going to tarnish the image of your company.

Also the knowledge of my ABN Amro loan account to your agent is a great matter of concern. Its breach of my privacy, to which that person is legally liable and since that person is agent of your company Kotak Mahindra is also liable for the same.

I hope the above mentioned complaints would throw some light on fraudulent policy selling, taking place in your company.

Please look in to the matter and cancel my policy to return me the amount in full.

Thanks
Prashant Ajmera
[protected], 27014877

Policy Details
Policy holder: Prashant Kumar Ajmera
Name of Insured: Mihir Ajmera
Policy no. 01822837
Date of commencement: 24.12.2009
Premium: 30000
Cheque dated 15/12/2009
Cheque no: 009616

Supposed name of agent: Ms Anu
Mobile no of the agent : [protected], [protected]

Hi Team,

I regret to inform you that my kotak credit card has been blocked. I feel to say I don’t know when it’s blocked but day before yesterday I went Restaurant city gate in thiruvanmiyur. I have balance in my card its 2368.38 rupees as per my current statement. So I gave my card after we had our lunch to barer they try to swipe the card twice but he simply came with me and said your card will not work. I was really shocked and tensed too. And also I was really very ashamed with my surrounding and office colleagues. Here before I didn’t face this type of issues. This is the first time am facing this big issue. It’s really very hurting to us. Suddenly I went back that hotel and I contacted your customer care nos. that system generation voice also said you have balance Rs. 2368.38 so I quit the phone line and again I entered that hotel and I argued with the manager and I ask them to swipe the card once again he was tried and said card is not working. But thank god I have another card to do my payment. Otherwise I ashamed more. I called up to your customer care and spoke to your team regarding this issues they simply said your card has been temporarily blocked but I asked the reason regarding that but they didn’t provide any proper answer.

Without any standard instructions to the customer how you blocked the card…..?

Can you please give me the explanation regarding this? Last 2 years am using your card every month I am trying to paying my bill before my due date. Lots of times I had a bill promptly but some times I missed I sincerely apologize.
Seriously I didn’t understand your formula. Last month I received a statement for Rupees 26,078.77 and also I had a payment for rupees 26,100 in two partial. On 30/06/2010 – 7000/- Rupees & 08/07/2010 – 19,100. Am I made any mistake for these partial payments? I received some funds so if I have that cash in my hand I simply spend for some others. So obviously I plan to pay the partial bill before 1 week to end of my due date and make a second partial before the due date that is the same I was executed. Some customer is waiting until the due date to make a payment but I am not interest to that. That’s why if when I received the cash I had a payment.
After my payment will credited in my account then only I stared to use my card again and also I received my current statement and am going to pay that amount before my due of 7th. So before this instance I don’t know why you block my card without any standing instruction to me.

1) Did you receive my last payment…?
2) Without paying my previous bill am I used your card…..?
3) I didn’t received any late payment charges or any over due charges in my current statement

Without this above issues my card has been blocked. If you are think if I am not a good customer to you then why you approved the card? Am not doing any fault here. Activate my card as much earlier. Once if I get some valid answer from your side then only I am going to pay the next bill.

Without my card activation surely I tell you I never make my current payment and also I mentioned my details for your ref.

I am getting calls from kotek mahendera bank regarding the payment. I told them that i have lost my job and i need some tme to make the payment as am in a very bad positiob . i am married my wife is an house wife and my father is the only person who is running the whole family now, he is running a small printing business and i am helphing hime as i dont have any other job. I have explained the situvation to the person who is calling use. And even my father told hime that he will arrange some amount and requested hime for the settlement. but the agent is using very very bad language about my father and mother and he is also telling me that he will take me and kill me if i dont make the payment. i am very scared as my father is a patient and wat will happend if some thing goes wrong. Please help me sir please, as we are facing many problems in our house due to this issue. I request you sir to please help me because i am scared of my father health.

A lady called Mahi called from tel no [protected] repeatedly despite refusing her interest in the promotional calls regarding Kotak Mahindra bank and despite letting her know that my number [protected] is registered with do not disturb registery. She kept on calling again and agian for 25 minutes until i kept the receiver of the phone aside

I applied for a loan for a Honda City Car VAT in May 2010 and got approved for 85% of the amount. So I went and paid the advance of 50,000 and booked the car.I am working in a company in Hyderabad, I had to go to US on some assignment.Thats when the loan agents started giving us lots of problems. They told me if I leave India then they cannot disburse the loan. Even after repeatedly pleading with them that this is part of my job responsibilities that I travel different countries, they started harrassing us. I also informed them that my base is in hyderabad and that I will be paid in indian currency only. I even asked them to inquire with my employers. After 3 months of going thru the stress of applying for the loan, they have been treating us like beggers.Subsequently they harrased me and my family so much that we had a file a complaint at Mumbai office. When they came to know of the complaint , they became threatening. I would like to file a law suit against them. I would be grateful if anyone , gives me advice on this.

Thanking you

PN

i am having saving a/c with kotak bank..on 12/07/10 i went to ghatkopar(e)branch in mumbai for cash withdraw..it took my 30 minitus for cash withdraw..

on cash counter cashier girl was doing 3 jobs accepting cash ,paying cash ,making entry of transfer cheques..only one person for this 3 work..many people was waiting for there turn..after complaining to manager i got my cash withdrawls...i don't understand why this bank...