Kotak Mahindra Bank Complaints & Reviews

Refer agreement No:-CF-3530463 dated 26 Oct 2006.
I have not received any statement till date I have been paying my emi on regular basis through my bankers.
I also want you to note the change of address
Sudhir Patra
A-154A(GF)
GreenWoods City
Sector-45
Gurgaon.
Mob-[protected]

I faced an issue with This Kotak Credit Card and have wrote a mail to address provided in their website.
copying the same here for the benefit of rest of the people.


I am glad that i am cheated with less amount :-)

--- On Wed, 7/28/10, Subramanian<[protected]@yahoo.com> wrote:

From: Subramanian<[protected]@yahoo.com>
Subject: Hard Time on using your Kotak Card.
To: [protected]@kotak.com, [protected]@kotak.com
Date: Wednesday, July 28, 2010, 4:40 PM

Hi Team,

I have faced an issue in which my card was debited for a amount of Rs.65.51 on 5/7/2010. which i didn't make any payment or so.

When i called customer care, one guy disconnected the phone after explaining the issue, then i called again, another guy responded properly and helped locking my card.

Also he said since it was online transaction he wouldn't be able to help and asked me to raise a dispute on this and i need to wait for 45 days to get results.

It's not an issue, what happens after 45 days?
I get details and if someone else have used my card credentials (i wonder how they got it), i have to file a CyberCrime case against him with the details provided by Kotak.

And i have to follow up to get my money back and its waste of my time and energy.

This issue is consistently happening in Kotak Cards, i have seen lot of such cases in consumercomplaints and also one of my friend is also an victim due to this.

I am writing to you that, this is happening only because of some traitors within your organisation.
Unless you peel them out, this issue wouldn't stop and you will obviously loose your credit card customers.

I am also posting this in Consumercomplaints.in for the benefit of rest of the people.

My CRN: 31082443

Note:
Today i am glad on locking the card and saying good bye to Kotak Credit Cards.

Thanks,
Subramanian

Sub :- No Due Certificate of my loan[protected]Jayeshbhai Mansukhbhai Bhalala

Dear Sir/Madam,

A personal loan was financed from your office vide agreement no.STL-90913, Agreement Date.29-June-07, Loan Amount-48208

All dues regarding my above said had already been cleared as per schedule since 01/07/2010.

I have no idea about your baranch location in surat. Tha branch from which i had taken loan is already closed. As my all due have been paid i am in need of No DUE CERTIFICATE AND LETTER OF CLOSER OF EMI FACILITIES IN OUR BANK

It is herby requested to issue the same at the earliest possible.




Sincerely yours,

Jayeshbhai M Bhalala

Email: [protected]@gmail.com

This is with regards to a policy that was issued to me on Dec 24, 2009. The policy was sold to me fraudulently by misrepresentation of data/facts. I was contacted by Miss Anu, who presented her as a representative of ABN Amro Bank (RBS), with which I’ve been holding a Personal Loan worth 249000. She had a fair idea about the loan account I was holding with the bank as she knew that only a few installments were pending on that account.
She told me that if I get this policy, I will be sanctioned an OD account from ABN Amro worth 5 lacs at a very low interest rate of 10.5% p.a. When asked that why the company requires me to get this policy, she said that the company would pledge this bond against your loan to secure the amount. She also said that this was a special offer for all the loyal customers of ABN Amro bank. Since she knew so much about my account, I never doubted her that she could be a fraud.

I accepted the offer after her continuous perseverance. She kept in continuous touch with me after I gave her the cheque for good 10 days. I kept on inquiring about the OD account, but she said that since the loan amount was pretty huge, it generally takes some time.
After a few days she stopped taking my calls. Her phone was either switched off or went unanswered.
I then called up ABN customer care dept. to inquire about my OD account. They told me that there was no such offer in place and nothing with this regards was under process.
I lodged a complaint at RBS and also called up Kotak Mahindra Customer care in the month of February 2010, to complain regarding the same.

Since then I’ve been lodging several complaints in the customer service department of Kotak Mahindra, but in vain.
In a recent conversation with Mr Rahul Sharma of Kotak Mahindra, login Dept, I asked him for the name and address of the agent who received a commission on my policy. I’m very sure that it is easy for the company to track this person as the company must have issued a draft or cheque of commission to this person.

I’m in need of money and this fraud has caused a lot of monetary loss as I’d made commitments expecting the sanction of the loan. I’m nt in position to pay further premium on this policy.

All I want from Kotak Mahindra is cancel my policy and return me the amount (Rs 30000) that I’d paid against the same.

Also as a renowned insurance company it is your duty to track such fraudulent people and save the dignity of your concern.

I’ve also been told that such agents of Kotak Mahindra have sold several such policies by making fake promises all over Delhi. This is going to tarnish the image of your company.

Also the knowledge of my ABN Amro loan account to your agent is a great matter of concern. Its breach of my privacy, to which that person is legally liable and since that person is agent of your company Kotak Mahindra is also liable for the same.

I hope the above mentioned complaints would throw some light on fraudulent policy selling, taking place in your company.

Please look in to the matter and cancel my policy to return me the amount in full.

Thanks
Prashant Ajmera
[protected], 27014877

Policy Details
Policy holder: Prashant Kumar Ajmera
Name of Insured: Mihir Ajmera
Policy no. 01822837
Date of commencement: 24.12.2009
Premium: 30000
Cheque dated 15/12/2009
Cheque no: 009616

Supposed name of agent: Ms Anu
Mobile no of the agent : [protected], [protected]

Hi Team,

I regret to inform you that my kotak credit card has been blocked. I feel to say I don’t know when it’s blocked but day before yesterday I went Restaurant city gate in thiruvanmiyur. I have balance in my card its 2368.38 rupees as per my current statement. So I gave my card after we had our lunch to barer they try to swipe the card twice but he simply came with me and said your card will not work. I was really shocked and tensed too. And also I was really very ashamed with my surrounding and office colleagues. Here before I didn’t face this type of issues. This is the first time am facing this big issue. It’s really very hurting to us. Suddenly I went back that hotel and I contacted your customer care nos. that system generation voice also said you have balance Rs. 2368.38 so I quit the phone line and again I entered that hotel and I argued with the manager and I ask them to swipe the card once again he was tried and said card is not working. But thank god I have another card to do my payment. Otherwise I ashamed more. I called up to your customer care and spoke to your team regarding this issues they simply said your card has been temporarily blocked but I asked the reason regarding that but they didn’t provide any proper answer.

Without any standard instructions to the customer how you blocked the card…..?

Can you please give me the explanation regarding this? Last 2 years am using your card every month I am trying to paying my bill before my due date. Lots of times I had a bill promptly but some times I missed I sincerely apologize.
Seriously I didn’t understand your formula. Last month I received a statement for Rupees 26,078.77 and also I had a payment for rupees 26,100 in two partial. On 30/06/2010 – 7000/- Rupees & 08/07/2010 – 19,100. Am I made any mistake for these partial payments? I received some funds so if I have that cash in my hand I simply spend for some others. So obviously I plan to pay the partial bill before 1 week to end of my due date and make a second partial before the due date that is the same I was executed. Some customer is waiting until the due date to make a payment but I am not interest to that. That’s why if when I received the cash I had a payment.
After my payment will credited in my account then only I stared to use my card again and also I received my current statement and am going to pay that amount before my due of 7th. So before this instance I don’t know why you block my card without any standing instruction to me.

1) Did you receive my last payment…?
2) Without paying my previous bill am I used your card…..?
3) I didn’t received any late payment charges or any over due charges in my current statement

Without this above issues my card has been blocked. If you are think if I am not a good customer to you then why you approved the card? Am not doing any fault here. Activate my card as much earlier. Once if I get some valid answer from your side then only I am going to pay the next bill.

Without my card activation surely I tell you I never make my current payment and also I mentioned my details for your ref.

I am getting calls from kotek mahendera bank regarding the payment. I told them that i have lost my job and i need some tme to make the payment as am in a very bad positiob . i am married my wife is an house wife and my father is the only person who is running the whole family now, he is running a small printing business and i am helphing hime as i dont have any other job. I have explained the situvation to the person who is calling use. And even my father told hime that he will arrange some amount and requested hime for the settlement. but the agent is using very very bad language about my father and mother and he is also telling me that he will take me and kill me if i dont make the payment. i am very scared as my father is a patient and wat will happend if some thing goes wrong. Please help me sir please, as we are facing many problems in our house due to this issue. I request you sir to please help me because i am scared of my father health.

A lady called Mahi called from tel no [protected] repeatedly despite refusing her interest in the promotional calls regarding Kotak Mahindra bank and despite letting her know that my number [protected] is registered with do not disturb registery. She kept on calling again and agian for 25 minutes until i kept the receiver of the phone aside

I applied for a loan for a Honda City Car VAT in May 2010 and got approved for 85% of the amount. So I went and paid the advance of 50,000 and booked the car.I am working in a company in Hyderabad, I had to go to US on some assignment.Thats when the loan agents started giving us lots of problems. They told me if I leave India then they cannot disburse the loan. Even after repeatedly pleading with them that this is part of my job responsibilities that I travel different countries, they started harrassing us. I also informed them that my base is in hyderabad and that I will be paid in indian currency only. I even asked them to inquire with my employers. After 3 months of going thru the stress of applying for the loan, they have been treating us like beggers.Subsequently they harrased me and my family so much that we had a file a complaint at Mumbai office. When they came to know of the complaint , they became threatening. I would like to file a law suit against them. I would be grateful if anyone , gives me advice on this.

Thanking you

PN

i am having saving a/c with kotak bank..on 12/07/10 i went to ghatkopar(e)branch in mumbai for cash withdraw..it took my 30 minitus for cash withdraw..

on cash counter cashier girl was doing 3 jobs accepting cash ,paying cash ,making entry of transfer cheques..only one person for this 3 work..many people was waiting for there turn..after complaining to manager i got my cash withdrawls...i don't understand why this bank not able to give service as per banks goodwill...

Most respectfully I want to say that I am holding an account in ORIENTAL BANK OF COMMERCE, PREET VIHAR A/c No. [protected]. On Friday, 25/06/2010 I went to withdraw cash from KOTAK MAHINDRA BANK ATM, JAIL ROAD at 16:08 afternoon. I punch amount Rs. 6000/- to be withdrawn but I only received Rs. 2500/- and the machine show TRANSACTION DECLINED CONTACT BANK. I told the guard sitting up there that I only received Rs.2500/- and he said that machine has gone out of cash. I checked my balance right there and shocked to see that machine showing cash withdrawl of Rs. 6000/-. I waited for three days but the remaining amount is still not refunded in my account.

Please look forward to it and take necessary action as soon as possible.
Yours Faithfully,



Ram Gopal Aggarwal & nbsp;A/c No. – [protected] Address- 139, New Lahore Colony, Shastri Nagar, Delhi – 110031 Contact No. – [protected], 2207738

Respected sir,

Myself Jai singh from village abusar, jhunjhunu district is an agriculturist now and a retired

army person. I have invested Rs. 24000/- in an insurance plan of kotak life insurance

company named Super advantage plan. The policy was issued on 12 april 2010 & policy

number is 01963624.I received this policy bond on 28th April 2010 and when I read about

conditions and various charges of this policy I decided to freelook this policy bond. I sent

back that policy bond to the kotak life head office mumbai with my written request to free

look this policy as soon as possible on 28 april 2010 through speed post.

But after some days when I call to the customer care of kotak life insurance they told me

that my request has been rejected bcz i request to freelook this policy due to economic

reasons and now the freelook period is over so we are unable to follow your request. I got

shocked as they did'n't intimateme during the freelook period that my free look request is

rejected.If they gave me the information on time I will sent them the request again on time.

Now I am helpless and the freelook of this policy is still pending and the bond is also not

sent to me till date by the company. I want to freelook this policy right now as the premium

paying term is more than my premium paying capacity and this plan is not suitable to my

requitements and this is impossible for me to surrender this policy in the very 1 st year .

Please do the needful to this matter .

Thanks & Regards

Jai singh S/o Bhinwa Ram

Village - Abusar

Distt.- Jhunjhunu.

Mob.- [protected]

To
1. The Manager / Branch Manager,
Kotak Mahindra Bank
15, Park Street Kolkata-700016
Apeejay House,

2. Branch Manager
Kotak Mahindra Bank
1, Asutosh Chowdury Avenue
Ballygunge Kolkata-700019.


Re: Cancellation of Application for Credit Card which I have not received and cancelled
my Fix Term Deposit No [protected] being Customer Relationship No: 24514241

Sir,

With reference to the above I Arshad Hossain of 42/5, Jannagar Road Kolkata -700017 having a Saving A/C being No: [protected] at Kotak Mahindra Bank at 1, Asutosh Chowdury Avenue Ballygunge Kolkata-700019.
That in the month of March 2010 a person namely Baban Saha Contact No ([protected]) represented by Ms Rim of having her Contact No [protected] request me for a Term Fix Deposit of amount Rs 25000/- ( Rupees Twenty Five Thousand) on pretext of issuance of Credit Card against the term Deposit with in the 15 days of the executing of term deposit and as such I have done so. Xerox Copy of Form for your kind perusal.
That after a lapse of considerable period I continuously made a toll free call in regards to Credit Card wherein I have been instructed that my address is mismatched or my date of Birth is not matching thereafter I visited my Bank and met with Soubhatri Mukherjee (Branch Relationship Manager) on[protected] and request her to cancel the application for credit card as well my fix term deposit in reply she said that I need to update my address and date of Birth and as such I handed over my Passport for the same. Thereafter she stated that a credit card has been issued against term deposit but it has not been deliver to you as because the card has been returned back due to improper address and she have update my address and date of Birth and assured that the credit card will be reached to you with in 7 working days.
On several times I contact to the customer care service (Mr Rahul) on[protected] being request no[protected], again with Ms Naina on[protected] being request no :[protected]. But no solution has been made till yet and I have continuously harassed by the staff / management of the Bank.
In the premises stated above, I request you to cancel my credit card & refund my Term Deposit amount in my saving account instant failing I have no other alternative but to move a competent court of law for relief and remedies which please be noted.
Thanking you, yours faithfully

Arshad Hossain


Note : Neither they released my fix deposit payment nor they issued a credit card against my fix deposit till date

Non-delivery of Kotak Credit Card

I applied for kotak card, and after the approval i received one massage from kotak card, the card was despatch on 28-05-10 and ref no. AWB [protected] by EXPRESS IT COURIER.

Till date they are no able to deliver my card at my office.

The copurier company is very lazy, plz do somthing

Pankaj Chawla
Vikas Puri, New Delhi-18

Agreement No- CF-4043964
even spoke to your officer Soman Neoge from collection department and asked him same instead answering my queries he bluntly said that will I make the payment or not in a threat tone. He didn’t disclosed any information neither he provided me any breakup. (agreement attached)



I AM AGAIN PUTTING MY GREVIANCE HOPE I WILL GET THE ANSWER>

I Sandip Singh client of your esteemed company via loan agreement number 4043964 wish to bring to your information that there are malpractices happening in your organization, I am mental harassed due to this ill practice of your organization.



I was approached by your sales representative for the loan few years back, I believed in your brand and the customer relationship factor associated with BRAND Name KOTAK Mahindra and did the mistake of availing the loan.

I wish to bring to your information that incident which took place there after.



· Only contact person I knew was your sales person and he left your organization few moths after providing me the loan. This lead to utter confusion about the next person I should correspond to. I didn't receive any further correspondence which could state about your Kolkata address or the contact person name who I can contact for any information.



· I acknowledge that few of my cheque got bounced for which I have receive call form your organization stating that I have to make the payment. I have always asked to your tell caller (official on phone) that what is the extra amount I have to pay for my dishonor cheque. But your tell callers always stated that I will be contacted later for this currently I just have to pay the installment amount, which I always did.(Kindly check your teli-caller taped calls you will have the proof of my request) I have always paid the amount, never tried to differ of delay the payment knowingly and tried to have my financial image clean.



· I was never been contacted for the amount (fine) which I have to pay on my cheque bounce though I mad request to your teli-callers. Neither had I received any correspondence during my loan tenure about the extra amount or penalty or interest which is accrued in my account.



· Today 05th of June 2010 I have received a call form one of your officials asking am I interested in getting the NOC form the company on giving my affirmation he stated that I to pay Rs.5000+ for getting the same. On asking what it is due against as I have cleared my account he stated this is late fine and interest charged on my account.



Please State why none of your official asked me to pay the late fine along with the installment if that being the case.? Why prior to today I didn't had any official correspondence / communication stating that this amount is accrued and I need to pay it of on urgent basis. Why the fine was left to build to this disproportional amount without providing any information to the client.



Your organization is charging interest on late payment till date where as I could have easily paid the late interest along with the installment if informed during the period.



I believe this is a practice which a company of yours can do without, this might be happening to the other clients too. I believe this may hamper and dampen your image as financial company. This is a practice done by local money lenders that to they keep the client informed.



I believe you will understand my grievance and try to improve your information system and client relation ship, and will charge which should be just and fair.



I am not telling to cancel all the charges but to take the charge which is on the fair ground.



I believe you will come up with the answer which will justify your company stature. I am eagerly looking forward to your positive response as soon as possible.

Branch : Sec-14 Branch,Gurgaon-12201 Date :[protected]


Name of customer : RAJAT GUPTA

Type of Account : Savings Savings / Current / Term Deposit / Demat / Loan A/c Others

CRN No : 30226671

Account Number/Loan A/C No : [protected]

Contact No.

(Office No) - N/A

(Resident No) -[protected]

(Mobile No) - [protected]

(Email) - rajat.[protected]@yahoo.com


Details of the Grievance / Complaint:

Hello,I would like to inform about the pathetic servies of the Kotak Mahindra Bank that is really pathetic in the terms of servies.I am a corporate customer of iYogi Technical Services and the first time I filled the account opening form on 10th May'10 and till date the account is yet not activated and also I am following up with the bank representitive Mr.Ashish Bhanot and firstly he told me that your account form got rejected because the picture is not clear in the pan card.So I have given the document again on 24th May'10 and got the commitment that it will be activated by 30th or latest by 1st May,10 but after that again account was not activated and some how my salary got transfered into that account by my company but was not able to withdraw .And then I again tried to contact Ashsih but he didnt pickup my call.I tried his phone no. more then 100 times,then I contact the relationship manager Ms.Amit Ahluwalia on 4th May'10 and she told me that you need to fill the new form and provide the ID proof again and it would be activated within next 2 days means maximum by Monday but the same thing happend that its not activated,then again I contacted to the same lady and came to know that they didnt get the form from my company's HR department and also told they will get the form by tuesday evening from my company's HR and will forward for the processing.And now today on Wednesday 10th may She told me that they have got the form from the HR and will be forwading for processing the A/C and hope it will get actiavted by Saturday morning but when i again contacted with my company's HR department they told me that they have no idea about the bank form and there is no such form for that.And also my salary in that account is just showing but of no use as I cant withdraw the account for my use and because of the all the fake commitments and the pathetic & poor services I am still facing the issue of calling here and there not knowing what is the truthand cant withdraw my salary from the A/C till date as a case o[censored]rgency to pay my debts .
So,Please look into the issue and give the resolution ASAP.Hope for the positive response from your department.
For any further enquiry please contact me on my mentioned mobile number .Thank You


Regards
RAJAT GUPTA
Signature of Customer

Hi Dear,
I have taken a Kotak life insurance policy of "policy number 1850091" in the month of January 2010. I got the receipt of my first premium, paid by me although till date I have not received my policy documents.
When I have enquired (2-3 times) the same with Kotak-customer care executive, I got a reply that Kotak has sent the policy document on my permanent house address which has been collected by some other person. And I don't know any person with that name. In my house, nobody has received those documents.
Since I have not received my Kotak policy document, I can not be a legal policy holder.

Since last 2 months i had been continuously doing the follow up with one of the account manager of Kotak to get me the duplicate copy of my policy but he is not taking this matter seriously and never give the satisfactory answer to get this work done.


Please help.

Thanks,
Sandeep Rawat

I have a savings account (A/c No. [protected]) in Kotak Mahindra bank. Since January 2010 the bank has deducted around Rs. 2500 from my account as Non-Maintenance Charge.

I had opened the account under a promotional offer for the employees of the company. A representative of the bank persuaded me to open the account on the grounds that it will be a zero balance account. All I had to do was make an initial deposit which I think it was Rs. 20,000.

In Jan I noticed that around Rs. 825 was deducted from the account. When I called I was told that the promotional offer of zero maintenance was only for 1 year and that the status of the account has been changed to one requiring a maintenance of a minimum average. Since then around Rs.2500 has been deducted from my account.

This was done without informing me. I never received any letter or call from the bank stating that the account status has been changed and that I have to maintain a minimum average balance.If they had informed me beforehand I would have maintained the minimum average balance like I do in case of my other bank accounts.

I have called them multiple times and even spoke to a representative from the Bandra branch (where my account is), but to no avail.I request you to please intervene and help in closing this issue.

Thanking you

Sreejith S. Pillai

A/c No. [protected]
email: pillai.[protected]@gmail.com
mobile: +91-[protected]

I have a policy with you in the name of Veena Madhu vide policy no.0437167 and This is a policy and i paid the 60000/- in the policy, In the march some person called from your company Mr Anil Mehta from Delhi (may be branch Sector 80) and he said that your policy is growing well and now your fund in the policy is rs 112000/-, but actual fund is Around 70000/-

He convince for the one more policy 15000/- yearly of Kotak Mahindra bank and then he send some person at jaipur my home he signed some document from me and after some days policy comes of SBI and now he is not picking the phone and i called from another no. then he said that i will change the mode from half yearly to yearly.
And now he is not picking the phone and replying.

Details of the person
Anil Mehta
Branch manager
Kotak Mahindra Life insurance
Sec 80 brach
Delhi
"As he said"

Help me out the matter
Veena Madhu
[protected]

I had applied for a Kotak Credit card after a lot of bugging from the customer care of the bank. I submitted my Pan card xerox along with with a passport photo to the bank executive.

From the date of submission of documents I started checking the status online and it always showed "Being Processed". After two weeks I called up the bank's customer care onyl to know that my application has been rejected.

I demanded a reason for the rejection but the bank's executive said that the verification process failed whereas I didnot get any verification calls or anyone in person to verify my details. He politely said that I receive an apology letter from the bank's side.

The private banks are doing their whims and noone takes any steps for the same. I request someone with authority to curb these menaces from these banks so that common man like me doesnot get harrassed.

respected sir,
I,Randeep Sharma,having kotak credit card no.[protected] used last time on 13th day of feb 2010 and the transaction amount is Rs.622.20 for the same i recieved statement from kotak bank on 2nd march 2010 where as due date for payment is 10th march 2010 so for the same dropped a cheque no.600243 dated 6th march 2010 of ICICI Bank at kotak mahindra bank branch of defence colony branch where as in next month when i recieved statement from kotak bank they put a late payment fee of Rs.500/- when i complained the same at their call center they told they take up this complain and revert back but they didn't and when i again enquired about the same they told me deposit Rs.102/- until this issue resolved so i handover Rs.102/- on 18th april 2010 to their representative against a receipt no.0247700 and book no.0009908 subsequently when i recieved this month statement they put again late payment fee and the amount is Rs.1000/-now so i again enquired it with their customer care they told me they are taking my complain and let me know and after few days i got call from the bank and they are telling me about my dues.
Please help me to understand from them are they facilitating their customer or they making money by creating a problem for their customer.
Your due action is awaiting please help.