Kotak Mahindra Bank Complaints & Reviews

I had submitted this complaint on Policycomplaints.com who redirected me to IRDA. The IRDA for no reasons rejected my complaint and asked me to go to a consumer court. IRDA was horrible with their service. here are the details of my complaint:
I had taken a Kotak Mahindra Life Insurance Policy No. 00509503 from Pune, Branch, on 1.11.2006. Yearly Premium was Rs 50000/- to be paid quarterly Rs 12,400/-, for a term of 3 years(Total 12 premiums). I had paid 6 Premiums regularly totalling Rs 74,400/- , after which due to financial problems I could not pay the remaining premiums. On visiting Kotak Mahindra Life insurance branch, Pune, on 30th October, 2010, I was told that the policy has been foreclosed on 30th April 2010, so nothing is payable to me. This was a rude shock to me. During the last 2 years, neither I received any letter to my postal address nor any email from them regarding the foreclosure of the policy. Frustrated I contacted their Grievance Officer, and the Officer too confirmed that nothing is payable to me. The authorities have been very rude to my complaint and I have not even received a reply to my complaint.
For your information, I quote below a clause from their own policy booklet.
” If the policy is not revived within the aforesaid perod of 2 years the policy shall cease and surrender value if any, shall be paid after end of said period or on the expiry of third policy anniversary, whichever is later”.
As per the terms and conditions of the policy contract and as stipulated by the insurance regulatory and development Authority vide circular No.032/IRDA/Act/Dec-2005 21st December 2005, if the policy is not revived within the minimum revival period as mentioned in the policy contract, the policy will be terminated at the end of the revival period and surrender value if any will be payable at the end of the revival period or on completion of 3 policy years which ever is later.
Going by the above clause, they are bound to pay my money after deducting their administrative and other charges.
I would be grateful if you kindly look into it and help me get my money back at the earliest.
Thanks
Prabhat

Also, please have a look at the link: http://policycomplaints.com/life-insurance-complaints/kotak-mahindra-insurance/f...⇄ Where I talk about everything that has happened on this complaint. I would like to know the procedure that I should adopt now.

this has with reference t kotak life insurance yamuna nagar.
it has come to notice that branch manager is playing with the company in scheme of bring a friend & recruiting the sm of his own choice & then getting that lodged in bring the friend & get theundue beefits. ( in his thrust of getting the refereal scheme benefits he is notallowing any sm to retain in the industry for more than 3 months.

also at the time of recruiting of sm taking from him the policies in advance & book thos in other sms of his choice & then later on claiming the commission benefits.

also the fact to be noted is that why itis only his team members Re the only ones to leave the kotak life insurance due to branch managers irresponsible behaviour of taking undue benefits.

may be this is not god for the Kotak group in yamuna nagar branch.

Service request Number: 1-[protected], Deposit Number: [protected]
It would be surprising for all o[censored]s to know that you cannot withdraw the money from the bank whenever you need it!
I opened a term deposit about 390 days ago, which got matured on 13/09/2011. The maturity instruction on this deposit was to transfer both principal and interest to my saving account. But the bank has not followed my instruction and auto renewed it for another 390 days. I say OK and request them to premature close it using phone banking, I got a response that you should visit branch for premature closure. I say OK.
On 14/09/2011, I have given a written request to premature close the deposit and transfer the amount to my saving account as I have already issued a high value cheque on 13/09/2011 keeping in mind that the maturity value will automatically come to saving account.
Today, three days have been elapsed but still the term deposit is not closed by the bank. I have never seen such a slow operational model.
Do you know why the bank has auto-renewed my deposit on maturity i.e. 13/09, it is because the bank has placed a lien on my account. May I know why the bank has placed a lien on my term deposit since last 390 days even though I have not taken any loan or credit card? The bank is saying that you had aqua card against a deposit. It is just to clarify that the card had been surrendered well before 390 days from now. Important thing is that the card had been surrendered and the associated deposit is also closed 390 days before. So there is no relation between the deposit that has been auto-renewed and the card that has been surrendered well before this deposit is open. So how the bank can put a lien on this deposit and renew for unlimited times. Don’t you call this violation of banking rule?
Now I am looking for forums to complain about it so that Kotak bank will learn how to do banking.


Meenakshi

SIR

I HAVE ALREADY LODGED COMPLAINT FOR MY BROTHER IN LAW TWO POLICIES NO 01288267 AND01288731 FVG RAJ KUMAR AND SAPNA.THE COMPLAINT IS DUE TO NON REFUND OF PROMISED AMOUNT

BUT TILL THEN I HAVE NOT RECD SATISFACTORY REPLY AS YOUR STAFF IS MANUPLATING THE THINGS AND TRY TO CONVICE IN WRONG WAY.

PLEASE DO THE NEEDFUL AS MY BROTHER IN LAW IS NOT GOING TO ACCEPT NEARLY 96000 WHEN HE HAS PAID 1.50 LAC IN THREE YEARS.
I AM HIS CA ALSO AND HE IS MY REAL BROTHER IN LAW.ONE MAIL I HAVE RECD THAT YOU WILL CORROSPOND WITH HIM BUT HE HAS GIVEN ME RIGHTS TO TALK TO YOU AS HIS CHARTERED ACCOUNTANT.

YOU DO NOT COMPEL US TO APPROCH TO SEBI OR IRDA FOR LOOSING SO MUCH AMOUNT IN THREE YEARS AND CUSTOMER IS MISGUIDED BY YOUR COMPANY.WE MINIMUM REQUIRE THAT OUR BASIC AND ACTUAL AMOUNT MUST BE PAID BY YOUR COMPANY IF NO PROFIT IS GIVEN.AS PER CLAUSE OF THE POLICY YOU HAVE WRITTEN TO PAY 110 PERCENT OF 100 PERCENT PREMIUM.WHERE IT IS.IS IT JUSTIFIED TO KEEP THAT AMOUNT IN 10TH YEAR AND CUSTOMER IS LOOSING IN ALL NINE YEARS.IT IS VERY INJUSTIFIED THAT YOUR COMPANY IS KEEPING FIRST YEAR PREMIUM IN ALL IN ADM. CHARGES.HOW IRDA CAN APPROVE THESE TYPE OF SCHEMES.

PLEASE REPLY A SAP

REGARDS
CA SURINDER GUPTA
FCA
[protected]

Dear Executive

I had an Trinity Account with Kotak Mahindra Bank (Saving A/c +Demat A/c)
A/c No. [protected] Ref No. 21039051 ..

Which has been closed by me since last more then 2 years but i m still receiving sms and emails about penalties and negative balance in my account so i kindly request kotak mahindra bank to look into the matter seriously i already lost more then Rs.2000 as penalty and i am still receiving sms and emails regarding my minus negative balance in my account which has already been closed by me since long time almost 3 years .i request kotak mahindra bank to look into the matter and solve my problem and take proper actions.
with regards
Prashant Rathore mobile no.[protected]

Sir,
This is in ref. to my policy # 01894571 dtd 22/02/2010; this guys are complete cheat and i had followed up with Mr.Shetty (Mob. [protected]) Sales Manager for Kotak at Churchgate, but instead of listening to me he is offering me with new plan, when i told him that i wanted to get a good return from this plan, he asked me to come down to his office nd speak on a cup of tea for new plan..........
Whole Kotak team is a cheat, all they do is trick consumers in buyin their stupid plans..
Following are the name of people involved;
Manoj Kothari [protected]
Hemant[protected]Churchgate #).

I would like people be warned off this people, too dangerous for our money!!!

myself kailash chand goyal, i want the statement in regular basis .
policy name :- KOTAK FLEXI PLAN - 2 ( REGULAR )
policy no. :[protected].
client ID :[protected].
email. :- [protected]@yahoo.co.in
mob. - [protected]

I hav purchased kotak smart advantage (UIN 107L043V01) before 3 years with annual premium of Rs 15, 000/- and total amount paid is Rs 45, 000/- so please let me know what is present of value of my policy. Satish Bhatt
please let me know on my EMail [protected]@gmail.com
UserID OM 21653 Policy No.01635601

Dear, sir / madam
I (smarti sagar) working in company Pratibha industries ltd. And my salary account in Kotak mahindra bank mumbai. And my A/c no.[protected]
from this account the bank has deducted the amount Rs-1495 dt-26.05.11against CPP with out informing me. I have never apply for CPP.

regards

Smarti Sagar
[protected]

I am an employee of Kotak Mahindra bank. This is not my real name for obvious reasons.
The Bank management has send a mail yesterday asking employees to come to office on 15th August,2011 and treat it as a normal working day.
This is in violation of regulation which prohibits companies with non-essential services to work national holidays.
I just want to bring this to your notice so that such actions should not go without notice.

Sir one of your person Mr Deepak had come to me for opening a current account with an assurance of over draft facility. Account was opened and after repeated complaints he gave me a offer letter of 4.00 lakh dt 26/05/11 and in return had taken signature from me in many forms. Cheques of more than 5.00 lakhs has also been taken by them as security as it was written on the offer letter. But till today neither any amount has come to me nor they have returned me my documents and cheques. I have not operated my account because I had already told them that I would operate only after OD account is activated.
So I request you to take strict action on them so that they wont have courage to cheat anyone else. I had visited your Majestic branch for the same but even after assurance from Mr Jha nothing has hapenned till now.
Hope you will settle the issue and wont force me for other action.

my mobile no noted is incorrect.correct no is [protected].adviser is not contacting me,i need switch over.

I had a Car Loan with Kotak Car Finance - CF 1857857 which was closed last year after payment of all dues.

My account is closed now but they did not update the CIBIL records, so I was having a lot of trouble. When I requested for a duplicate NOC, they asked me to pay some 1000 bucks, visit a branch (they have only 1 branch in NCR which is about 50km from my house) and sign an indemnity after printing it on stamp paper to get an NOC. I am shocked, other banks give you NOCs without any trouble or charges.

They asked me to come to the branch and pay 1100/- for a statement of account!!! Other banks give this for free. I requested them to email it - they refused - this is unbelievable.

I have had a totally disgusting experience. Stay away from them

Dear,
I have registered my Number in DND befor 7-8 Months.
and from the last so many days i am receiveing so many SMS and Calls from the Marketing company.
today (30/7/11) i Have received Call from kotak for Saving account Schemes.

I just have asked that "From where you get my number as this number is registered in DND." so they have replied me "We have Govt. approved contact list" so...

This is the worst service given by Kotak mahindra Banking.charges for all online transactions is more. the customer support is so bad we need to call 1000 times. and there is no response.

Plz go thorugh the below mails, I am facing lot of problems from the beginning, when I visit sector-14, branch gurgaon and request for opening a saving account. its almost 15-20 days I havn;t received my pin no. yet, not any executive call me regarding. I wrote lot of mail but nobody help met out regarding this. I have't face this kind of problem from any bank till now. Kindly help me out.

Rajesh Kumar
[protected]


Dear Concern,

Kindly go through the forwarded mail. How many times your bank will be apologies for the same. Iam very unhappy with the services of your bank.

Regards
rajesh kumar
[protected]


----- Forwarded by RajeshKumar Bhardwaj/GGN/BHARTI-AXALIFE/IN on 07/22/2011 10:06 AM -----
"Service Bank //Kotak /Bank" <service.[protected]@kotak.com>
06/23/2011 08:37 AM
To
<RajeshKumar.[protected]@Bharti-axalife.com>
cc

Subject
RE: Query- Appl. No.[protected] Saving account application






Dear Mr. Rajesh Kumar,

Thank you for writing to us.

With respect to your query we would like to inform you that we have forwarded your details to the respective branch and we have arranged for an officer to contact you and provide requisite information at the earliest.

The reference number for this query is 1-[protected].

Assuring you of our best services at all times.

Regards,

Shilpa Gupta
Customer Correspondence Team



From: RajeshKumar.[protected]@Bharti-axalife.com [mailto:RajeshKumar.[protected]@Bharti-axalife.com]
Sent: Wednesday, June 22, 2011 1:27 PM
To: Service Bank //Kotak /Bank
Subject: Query- Appl. No.[protected] Saving account application


Dear Concern,

I have request for a saving account from your bank, in Sector-14, Gurgaon branch on[protected] , along with all necessary doucments(verified originals, a cheque of Rs. 10000), its almost 8 days, and I haven't received any verification call regarding this. I visit 2-3 times to the branch, but didn't received any sufficient reason regarding this. The staff told that there is a misshaping has done with the guy who is the responsible for the verification. is this a sufficient reason?? Iam really not satisfied with the services. Request you to kindly reject my application and refund my Cheque ASAP.





Thanks and Regards
Rajesh Kumar
[protected]This e-mail is intended for the exclusive use of the addressee and
others authorised to receive it. It may contain confidential or legally
privileged information. If you are not the intended recipient, you are
hereby notified that the use, disclosure, dissemination, distribution or
copying of this email and/or any of the attached files is strictly
prohibited.

If you have received this communication in error, please destroy
the e-mail and notify the sender immediately by a return email.

Bharti AXA Life Insurance Company Limited is not liable for any
improper and/or incomplete transmission of the information contained in
this communication or for any delay in its receipt or for any damage
caused by malicious alteration by any third party.

Bharti AXA Life Insurance Company Limited does not control the content
of the emails and as such does not verify the correctness, accuracy or
validity of the message. Any views or opinions presented are solely
those of the author and do not represent those of Bharti AXA Life
Insurance Company Limited, unless otherwise specifically stated. While
reasonable effort has been made to ensure this message is free of
viruses, opening and using this message is at the risk of the recipient.

DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the
addressee only. The recipient if not the addressee should not use this message if erroneously
received, and access and use of this e-mail in any manner by anyone other than the addressee is
unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise
control or ensure or guarantee the integrity of the text of the email message and the text is not
warranted as to completeness and accuracy. Before opening and accessing the attachment, if
any, please check and scan for virus.
----- Forwarded by RajeshKumar Bhardwaj/GGN/BHARTI-AXALIFE/IN on 07/22/2011 10:06 AM -----
"Service Bank //Kotak /Bank" <service.[protected]@kotak.com>
06/25/2011 07:55 AM
To
<RajeshKumar.[protected]@Bharti-axalife.com>
cc

Subject
RE: Ref. No.- 1-[protected]






Dear Mr. Rajesh Kumar,

At the outset please accept our sincere apologies for the inconvenience caused to you.

With respect to your query we would like to inform you that we have forwarded your details to the respective branch and we have arranged for an officer to contact you and provide requisite information at the earliest.

The reference number for this query is 1-[protected].

Assuring you of our best services at all times.

Regards,

Shilpa Gupta
Customer Correspondence Team



From: RajeshKumar.[protected]@Bharti-axalife.com [mailto:RajeshKumar.[protected]@Bharti-axalife.com]
Sent: Friday, June 24, 2011 4:10 PM
To: Service Bank //Kotak /Bank
Subject: Ref. No.- 1-[protected]


Dear Shilpa,

today, i visit the gurgaon branch and talk to the executive. The executive told that there is some misconfussion and my veriification is not clear and by monday it will be clear. but when on[protected], I have visit the branch your bank executive (mr. vikram singh) told me that my verification is clear and my customer relaionship no. will be send on my mobile no. thorugh sms. I dont't knwo what is happending and why the statement of your banks employees are diferent. My cheque of rs. 10000 has been clear on[protected]. (south indian bank, cheque no. 649545). Request you to kindly look into the matter as is almost 11 days. The big thing is that I havn't received any call from your bank regarding my complaints. This is the poor service ever I have face with the bank.


"Service Bank //Kotak /Bank" <service.[protected]@kotak.com>
06/23/2011 08:37 AM

To
<RajeshKumar.[protected]@Bharti-axalife.com>
cc

Subject
RE: Query- Appl. No.[protected] Saving account application









Dear Mr. Rajesh Kumar,

Thank you for writing to us.

With respect to your query we would like to inform you that we have forwarded your details to the respective branch and we have arranged for an officer to contact you and provide requisite information at the earliest.

The reference number for this query is 1-[protected].

Assuring you of our best services at all times.

Regards,

Shilpa Gupta
Customer Correspondence Team





From: RajeshKumar.[protected]@Bharti-axalife.com [mailto:RajeshKumar.[protected]@Bharti-axalife.com]
Sent: Wednesday, June 22, 2011 1:27 PM
To: Service Bank //Kotak /Bank
Subject: Query- Appl. No.[protected] Saving account application


Dear Concern,

I have request for a saving account from your bank, in Sector-14, Gurgaon branch on[protected] , along with all necessary doucments(verified originals, a cheque of Rs. 10000), its almost 8 days, and I haven't received any verification call regarding this. I visit 2-3 times to the branch, but didn't received any sufficient reason regarding this. The staff told that there is a misshaping has done with the guy who is the responsible for the verification. is this a sufficient reason?? Iam really not satisfied with the services. Request you to kindly reject my application and refund my Cheque ASAP.





Thanks and Regards
Rajesh Kumar
[protected]This e-mail is intended for the exclusive use of the addressee and
others authorised to receive it. It may contain confidential or legally
privileged information. If you are not the intended recipient, you are
hereby notified that the use, disclosure, dissemination, distribution or
copying of this email and/or any of the attached files is strictly
prohibited.

If you have received this communication in error, please destroy
the e-mail and notify the sender immediately by a return email.

Bharti AXA Life Insurance Company Limited is not liable for any
improper and/or incomplete transmission of the information contained in
this communication or for any delay in its receipt or for any damage
caused by malicious alteration by any third party.

Bharti AXA Life Insurance Company Limited does not control the content
of the emails and as such does not verify the correctness, accuracy or
validity of the message. Any views or opinions presented are solely
those of the author and do not represent those of Bharti AXA Life
Insurance Company Limited, unless otherwise specifically stated. While
reasonable effort has been made to ensure this message is free of
viruses, opening and using this message is at the risk of the recipient.

DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the
addressee only. The recipient if not the addressee should not use this message if erroneously
received, and access and use of this e-mail in any manner by anyone other than the addressee is
unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise
control or ensure or guarantee the integrity of the text of the email message and the text is not
warranted as to completeness and accuracy. Before opening and accessing the attachment, if
any, please check and scan for virus.

DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the
addressee only. The recipient if not the addressee should not use this message if erroneously
received, and access and use of this e-mail in any manner by anyone other than the addressee is
unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise
control or ensure or guarantee the integrity of the text of the email message and the text is not
warranted as to completeness and accuracy. Before opening and accessing the attachment, if
any, please check and scan for virus.
----- Forwarded by RajeshKumar Bhardwaj/GGN/BHARTI-AXALIFE/IN on 07/22/2011 10:06 AM -----
"Service Bank //Kotak /Bank" <service.[protected]@kotak.com>
06/26/2011 12:26 PM
To
<RajeshKumar.[protected]@Bharti-axalife.com>
cc

Subject
RE: Ref. No.- 1-[protected]






Dear Mr. Rajesh Kumar,

This has reference to your mail dated June 25, 2011.

At the outset please accept our sincere apologies for the inconvenience caused to you.

We wish to inform you that we are currently in the process of investigating the matter and the same will take some more time. Your patience in the matter is highly solicited.

The reference number for this query is 1-[protected].

Assuring you of our best services at all times.

Regards,

Priya Meshram
Customer Correspondence Team


From: RajeshKumar.[protected]@Bharti-axalife.com [mailto:RajeshKumar.[protected]@Bharti-axalife.com]
Sent: Saturday, June 25, 2011 4:21 PM
To: Service Bank //Kotak /Bank
Subject: RE: Ref. No.- 1-[protected]


Dear Shilpa,

havn't received any call from your bank. kindly do it on ugent basis otherwise kindly reject my application.


"Service Bank //Kotak /Bank" <service.[protected]@kotak.com>
06/25/2011 07:55 AM

To
<RajeshKumar.[protected]@Bharti-axalife.com>
cc

Subject
RE: Ref. No.- 1-[protected]









Dear Mr. Rajesh Kumar,

At the outset please accept our sincere apologies for the inconvenience caused to you.

With respect to your query we would like to inform you that we have forwarded your details to the respective branch and we have arranged for an officer to contact you and provide requisite information at the earliest.

The reference number for this query is 1-[protected].

Assuring you of our best services at all times.

Regards,

Shilpa Gupta
Customer Correspondence Team





From: RajeshKumar.[protected]@Bharti-axalife.com [mailto:RajeshKumar.[protected]@Bharti-axalife.com]
Sent: Friday, June 24, 2011 4:10 PM
To: Service Bank //Kotak /Bank
Subject: Ref. No.- 1-[protected]


Dear Shilpa,

today, i visit the gurgaon branch and talk to the executive. The executive told that there is some misconfussion and my veriification is not clear and by monday it will be clear. but when on[protected], I have visit the branch your bank executive (mr. vikram singh) told me that my verification is clear and my customer relaionship no. will be send on my mobile no. thorugh sms. I dont't knwo what is happending and why the statement of your banks employees are diferent. My cheque of rs. 10000 has been clear on[protected]. (south indian bank, cheque no. 649545). Request you to kindly look into the matter as is almost 11 days. The big thing is that I havn't received any call from your bank regarding my complaints. This is the poor service ever I have face with the bank.
"Service Bank //Kotak /Bank" <service.[protected]@kotak.com>
06/23/2011 08:37 AM


To
<RajeshKumar.[protected]@Bharti-axalife.com>
cc

Subject
RE: Query- Appl. No.[protected] Saving account application












Dear Mr. Rajesh Kumar,

Thank you for writing to us.

With respect to your query we would like to inform you that we have forwarded your details to the respective branch and we have arranged for an officer to contact you and provide requisite information at the earliest.

The reference number for this query is 1-[protected].

Assuring you of our best services at all times.

Regards,

Shilpa Gupta
Customer Correspondence Team







From: RajeshKumar.[protected]@Bharti-axalife.com [mailto:RajeshKumar.[protected]@Bharti-axalife.com]
Sent: Wednesday, June 22, 2011 1:27 PM
To: Service Bank //Kotak /Bank
Subject: Query- Appl. No.[protected] Saving account application


Dear Concern,

I have request for a saving account from your bank, in Sector-14, Gurgaon branch on[protected] , along with all necessary doucments(verified originals, a cheque of Rs. 10000), its almost 8 days, and I haven't received any verification call regarding this. I visit 2-3 times to the branch, but didn't received any sufficient reason regarding this. The staff told that there is a misshaping has done with the guy who is the responsible for the verification. is this a sufficient reason?? Iam really not satisfied with the services. Request you to kindly reject my application and refund my Cheque ASAP.





Thanks and Regards
Rajesh Kumar
[protected]This e-mail is intended for the exclusive use of the addressee and
others authorised to receive it. It may contain confidential or legally
privileged information. If you are not the intended recipient, you are
hereby notified that the use, disclosure, dissemination, distribution or
copying of this email and/or any of the attached files is strictly
prohibited.

If you have received this communication in error, please destroy
the e-mail and notify the sender immediately by a return email.

Bharti AXA Life Insurance Company Limited is not liable for any
improper and/or incomplete transmission of the information contained in
this communication or for any delay in its receipt or for any damage
caused by malicious alteration by any third party.

Bharti AXA Life Insurance Company Limited does not control the content
of the emails and as such does not verify the correctness, accuracy or
validity of the message. Any views or opinions presented are solely
those of the author and do not represent those of Bharti AXA Life
Insurance Company Limited, unless otherwise specifically stated. While
reasonable effort has been made to ensure this message is free of
viruses, opening and using this message is at the risk of the recipient.

DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the
addressee only. The recipient if not the addressee should not use this message if erroneously
received, and access and use of this e-mail in any manner by anyone other than the addressee is
unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise
control or ensure or guarantee the integrity of the text of the email message and the text is not
warranted as to completeness and accuracy. Before opening and accessing the attachment, if
any, please check and scan for virus.

DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the
addressee only. The recipient if not the addressee should not use this message if erroneously
received, and access and use of this e-mail in any manner by anyone other than the addressee is
unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise
control or ensure or guarantee the integrity of the text of the email message and the text is not
warranted as to completeness and accuracy. Before opening and accessing the attachment, if
any, please check and scan for virus.

DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the
addressee only. The recipient if not the addressee should not use this message if erroneously
received, and access and use of this e-mail in any manner by anyone other than the addressee is
unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise
control or ensure or guarantee the integrity of the text of the email message and the text is not
warranted as to completeness and accuracy. Before opening and accessing the attachment, if
any, please check and scan for virus.
----- Forwarded by RajeshKumar Bhardwaj/GGN/BHARTI-AXALIFE/IN on 07/22/2011 10:06 AM -----
"Service Bank //Kotak /Bank" <service.[protected]@kotak.com>
07/19/2011 11:22 AM
To
<RajeshKumar.[protected]@Bharti-axalife.com>
cc

Subject
RE: Account no. [protected]






Dear Mr. Kumar,

We thank you for writing to us.

With reference to your query, we wish to inform you that you request for New Debit Card Pin has been forwarded to the concerned department for processing. Once the same is regenerated and dispatched you shall receive the same in 8 working days from the date of dispatched.

The reference number for this query is 1-[protected].

Assuring you of our best services at all times.

Regards,

Siraj Sayed
Customer Correspondence Team


From: RajeshKumar.[protected]@Bharti-axalife.com [mailto:RajeshKumar.[protected]@Bharti-axalife.com]
Sent: Monday, July 18, 2011 12:17 PM
To: Service Bank //Kotak /Bank
Subject: Account no. [protected]


Dear Concern,



I have my new account with your bank with A/c no. [protected]. I have recevied my bank kits along with debit card 15 days back. Still I havent received my card pin no. yet. Kindly do the needful on urgent basis.



Thanks and Regards

[protected]Rajesh Kumar
This e-mail is intended for the exclusive use of the addressee and
others authorised to receive it. It may contain confidential or legally
privileged information. If you are not the intended recipient, you are
hereby notified that the use, disclosure, dissemination, distribution or
copying of this email and/or any of the attached files is strictly
prohibited.

If you have received this communication in error, please destroy
the e-mail and notify the sender immediately by a return email.

Bharti AXA Life Insurance Company Limited is not liable for any
improper and/or incomplete transmission of the information contained in
this communication or for any delay in its receipt or for any damage
caused by malicious alteration by any third party.

Bharti AXA Life Insurance Company Limited does not control the content
of the emails and as such does not verify the correctness, accuracy or
validity of the message. Any views or opinions presented are solely
those of the author and do not represent those of Bharti AXA Life
Insurance Company Limited, unless otherwise specifically stated. While
reasonable effort has been made to ensure this message is free of
viruses, opening and using this message is at the risk of the recipient.

DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the
addressee only. The recipient if not the addressee should not use this message if erroneously
received, and access and use of this e-mail in any manner by anyone other than the addressee is
unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise
control or ensure or guarantee the integrity of the text of the email message and the text is not
warranted as to completeness and accuracy. Before opening and accessing the attachment, if
any, please check and scan for virus.
----- Forwarded by RajeshKumar Bhardwaj/GGN/BHARTI-AXALIFE/IN on 07/22/2011 10:06 AM -----
"Service Bank //Kotak /Bank" <service.[protected]@kotak.com>
07/21/2011 08:31 PM
To
<RajeshKumar.[protected]@Bharti-axalife.com>
cc

Subject
RE: Account no. [protected]






Dear Mr. Kumar,

At the outset please accept our apologies for the inconvenience caused to you.

We would like to inform you that we have raised the query to your home branch and have arranged for an officer to contact you and provide the requisite information.

The reference number for this query is 1-[protected].

Assuring you of our best services at all times.

Regards,

Murtuza Suratwala
Customer Correspondence Team


From: RajeshKumar.[protected]@Bharti-axalife.com [mailto:RajeshKumar.[protected]@Bharti-axalife.com]
Sent: Tuesday, July 19, 2011 11:31 AM
To: Service Bank //Kotak /Bank
Subject: RE: Account no. [protected]


Dear Syed,


request you to kindly let me as a customer what is my fault? why should I suffer always? Iam facing these kinds of problem with the beginig. I never face such kind of problems with any bank.

Regards
Rajesh


"Service Bank //Kotak /Bank" <service.[protected]@kotak.com>
07/19/2011 11:22 AM

To
<RajeshKumar.[protected]@Bharti-axalife.com>
cc

Subject
RE: Account no. [protected]









Dear Mr. Kumar,

We thank you for writing to us.

With reference to your query, we wish to inform you that you request for New Debit Card Pin has been forwarded to the concerned department for processing. Once the same is regenerated and dispatched you shall receive the same in 8 working days from the date of dispatched.

The reference number for this query is 1-[protected].

Assuring you of our best services at all times.

Regards,

Siraj Sayed
Customer Correspondence Team




From: RajeshKumar.[protected]@Bharti-axalife.com [mailto:RajeshKumar.[protected]@Bharti-axalife.com]
Sent: Monday, July 18, 2011 12:17 PM
To: Service Bank //Kotak /Bank
Subject: Account no. [protected]


Dear Concern,



I have my new account with your bank with A/c no. [protected]. I have recevied my bank kits along with debit card 15 days back. Still I havent received my card pin no. yet. Kindly do the needful on urgent basis.



Thanks and Regards

[protected]Rajesh Kumar
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control or ensure or guarantee the integrity of the text of the email message and the text is not
warranted as to completeness and accuracy. Before opening and accessing the attachment, if
any, please check and scan for virus.

DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the
addressee only. The recipient if not the addressee should not use this message if erroneously
received, and access and use of this e-mail in any manner by anyone other than the addressee is
unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise
control or ensure or guarantee the integrity of the text of the email message and the text is not
warranted as to completeness and accuracy. Before opening and accessing the attachment, if
any, please check and scan for virus.

My self bhadresh champaklal sheth and I also join with kotak life insurance as advisor agent befor three years. Kotal life insurance company has provied me a ZERO BALANCE A/C in kotak bank so In kotak bank I have opened a saving bank a/c number [protected] in sept 2008. Till today i working with kotak life and my last comm credited in a/c on 13/4/2011.
Kotak bank has debited in my a/c Rs 827.25 on 1st july 2011 for non maintenance charges. so i go to my branch and give complain.Bankers say in your a/c last three month no comm cr in your a/c so bank has chang your a/c in 5000 mainten bal. in statement april 13 2011 I have received comm and till date i joint kotak life. second thing bank has no inform me for chang my a/c level and branch parson say you have close a/c bank has not return charge. In last three years My a/c activiti bank see and any tranjection complain inform my.Branch has No need for reputed costomer because I agree with balance mainten if bank has give refund of this charge. so i close my a/c.but .I complain in head office of kotak bank. Head office person say your a/c tr in april 2009 catagary. So you have not received refund but kotk bank chit me with tranfer my a/c catagatry i claim refund of dr my a/c charges So Bank has give me refund of bank charges by D.D.. in favour my name.and send my postel address

Bhadresh Champaklal Sheth
Plot No 1010/2
Sector 2/d
Gandhinagar-382002
Gujarat
Mobil Number -[protected]

Thanking You

Very much disappointed with Kotak Bank service, to active a beneficiary we have to call more than 10 times to the customer serivce. Earlier they had a smooth system but now the system they have for beneficiary activation is very bad. We are in to travel and tour business it is very difficult to wait more time for getting the benificiary activation.

Several times we tried using phone banking system to activate beneficiary but after all the efforts phone got disconnected. No proper system and nobody there to help, always they tell system have some problem
Hope they will have a smooth system for the customers very soon. otherwise we are planning to close this account.

they have lots of other hidden charges, several times we have contacted the Branch for help but no response..

Ref: Kotak Opportunities- Growth Mutual Fund Folio No.1849706/58.

I had requested for redemption of my above mentioned SIP on 22.06.11. On 25.06.11 I received a mobile alert from TD-Kotak stating that the said SIP has been redeemed and the proceeds has been directly credited to my account. But the amount was transferred through NEFT only on 05.07.11 after 10 days. But the transaction got rejected and the funds were returned since my name mentioned in the beneficiary field by the sender of the funds was incomplete( It was mentioned as Kollengode Narayanaswamy instead of Kollengode Naryanaswamy Jyothi). The rejection memo received from our bank is attached for your reference.

I regret to say this but it is a mistake on part of the sending bank that the funds got rejected. Please transfer the funds back to my account by mentioning my full name " Kollengode Narayanswamy Jyothi".
I had sent a mail to [protected]@kotak.com on 06.07.11, but no response received till now.

Dear Sir,

I am having saving bank account with ICICI Bank. I withdrew money from Kotak Mahindra Bank ATM ( Which is at Living Style Mall, Jasola Vihar, New Delhi)on 24th June 2011 around 9.45pm -10pm and less cash was disbursed.

There were 2 transactions:

1) I withdrew 10K and 7.5 K was disbursed. I usually don't count money so I kept this money.
2) I withdrew 6K and 1 K ( 2 Notes of 500) was disbursed and then I was shocked and got suspicious. I then counted my previous transaction and that money was 7.5 K only.

So basically 16000 INR was debited from my account and I got only 8500 INR and I incurred loss of 7500 INR without any fault of mine.

I raised the issue with ICICI Bank immediately. Now They are saying that Kotak Mahindra bank has told them that transactions were successful. Transaction may be successful but less money was disbursed. I also made a complaint to the security guard present in ATM. He also told me that this has happed in that ATM many times and I will get my money back. For verification, they can also check footage from their camera which is installed in ATM.


But It seems Kotak Mahindra and ICICI Bank are not honest enough to give my money back which I deserve. Please help me in getting my money back.


Thanks,
Vivek Srivastava
[protected]