| Address: Gurgaon, Haryana |
I submitted a form to close my investment account at Sector 14, Gurgaon Branch on 02, Feb, 2011 and I was told that it will be closed within 4 working days. I asked for acknowledgement but I was not given any acknowledgement, as the request form does not have one. On 08, Feb 2010, I called Kotak Customer Service to know the status. However, it was still not closed and I was given the service request number stating that the branch would contact within 24 to 48 hours. As I expected, I did not receive any call from the branch within the stipulated time (turn-around time). Therefore, I called on 11 Feb 2010 (12:00 noon) to know the status, the account was still not closed, which infuriated me. Therefore, I insisted to speak to a Supervisor but no supervisor was available on the phone. Either they must be relaxing or they have too many complaints from the customers to handle. I was promised that a Supervisor would call me within 2 HOURS. As a gesture of bad business, I did not receive a call. Eventually, I called the same day at 8:00 PM and I got the same response; a/c not closed. Additionally, I was told that the branch tried to contact me and they have no request for closure of account at branch. In their words, for some unknown reasons I was lying. Customers always lie according to the Kotak bank. However, it is to be noted that my phone was ON and whole day I received calls and messages from other people. A big lie from the branch. All are habitual liars; the Customer service Rep, the Manager, the branch. The next day the Branch Manager, Neha, called me and gave me the same story; no request received at branch. She requested me to submit another request an this time they would give me a receiving. I was not convinced and rejected her request since I had done my part of Job. I do not have time visit these liars and see there faces. They could have taken an exception and closed the account after so much chaos. However, she bluntly told me that she could not go ahead and oblige by my request to close a/c. The worst customer service I have experienced in my life. I vow to never do business with them. I have forwarded request to their Nodal Officer and do not expect much. However, i will not spare these guys and write to Banking Ombudsman soon.
Aug 13, 2020
Complaint marked as Resolved 
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