Kotak Mahindra Bank Complaints & Reviews

There has been persistent spam calls from

[protected]
[protected]

they keep giving missed calls and this has been going on for many days.

When i called them back they disconnect the call .

Kotak Mahindra Life Insurance — Bond not received

Sir,
I request your Firozepur branch 18 May 08 open policy. but policy bond not received. This branch manager say to delhi office send your policy. Pl confirm my bond

Please send my policy stastus, following are my policy details.

Policy No. 01187136
C/ID?No. 51809978


Thanking You

I got a call from 39164500 on 23 July & also on 25th July when i called back got no reply, call was always disconnected

[protected]
[protected]

today i got 19 missed calls from thease nos. and this has been going on for many days.I am getting blanked calls and missed calls from these numbers.WhenI called them back they disconnect the call .Please suggest what to do.

I think they are trying to see if the number is active or no by giving one/two rings. Could be a way to find out active and inactive mobile nos. for telemarketing... This could be automated also i think. Worst part is regulatory bodies (govt. and pvt.) and watch dogs do not take any actions against them. They are just non biting, barking dogs...and when you call them by these names these thick skinned people feel offended.

yes, these insurance telecallers are very annoying.
i get calls from this no : 39164500 everyday and even today 4 missed calls and thrice i answered the call however it got disconnected after 15 secs.
feeli like killing these .
i work in night shifts and these [censored]s disturb my sleep in daytime.

If possible please get me address of this call center.

[protected]


Yesterday I got call from this number.When I called them back they disconnect the call .Please suggest what to do.I am already launched this complaint before 136 days ago(for[protected]
[protected].After that again this is started yesterday 21/03/2010.
I know this call is from kotak mahindra Insurance.If this will not stop I may take strong action against kotak by another way(media or political way) .

Kotak Mahindra Life Insurance — mis sell

My Policy No. Is 00831591. When I had taken the policy the Kotak Life Insurance sales person had told me that this policy is a one time payment plan with money guarantee. After 3 years I received a letter (attached) from Kotak Life Insurance stating that my policy is in lapse mode due to non payment of premiums. The letter also stated that the surrender value if any would be payable at the end of the revival period or on completion of 3 policy years whichever is later.


I was completely shocked to read the letter as i was told by your sales person that this policy is a one time payment plan due to which i had paid a sum of Rs. 95000 as the first payment. I fail to understand that even a company like your stature can also misguide the customers.

Dear Mr Arora,

This is with reference to your complaint; we would like to inform you that we have replied with the complete details for the complaint raised.

For further queries, please feel free to contact our Client Service Desk on[protected] or write to us at kli.[protected]@kotak.com.

Regards, Kotak Support Team

i have not recieved any reply from Kotak Life.

Regards
Sunny Arora

Kotak Mahindra Life Insurance — contract paper

i have purchage a life insurance from kotak mahindra life insurance of rs 15000/- per year , i pay first premuim by chq on dated 21/08/2009, but i m not receve any policy contract up to date, so i m unable to pay premium without policy contract, so plz refund my payment with interest

Dear Sir/Madam,

Reference to your below mail, we would request you to please confirm on your policy number post which we will be able to check on the same.

We would request you to please write to us on [protected]@kotak.com, whereby we can take it forward for resolution.

For further queries please feel free to write to us or contact our Client Service Desk on[protected]Toll Free)|

Regards, Kotak Support Team

Almost same is my case. About four months have passed and I have not received Policy document in the name of my wife Mrs. KIRAN MANOCHA till date. I gave a Cheque for Rs. 70000/- (Deena Bank Faridi Bldg.Lal-Bagh Lucknow) credited to KOTAK LIFE account on 28 th march 2011. When I contacted your Lucknow office about three weeks back they told me that Policy Document will be delivered within next ten days.Till date i.e. 23rd July 2011 there is no communication from your office.Verbally I was informed that they have booked the complete amount to three year payment plan (for information it is submitted that I requested SALES PERSON Mr. SANTOSH To book only Rs.50, 000/- to single payment plan and rest amount to some other plan to get relie[censored]nder sec. 80ccf ITACT, but it appears he with some wrong motive did some mischief and got entire amount booked stated above to a different plan).Matter may please be checked at at company's end immediately so that I may not suffer any further LOSS of any type.

Regards
Tilak Kumar Manocha

this is too harrashment condition. i agree with that.

Even I have the same problem due to my being a salary account with a previous company and they closed it since the bank needs me to keep atleast 5000 minimum balance if it is not a salary account anymore.

to.
the manager
kotak mahindera bank
credit card department.

sub:- please check my application

i would like to tell you that my name is deepak and my contact no is-[protected]. father name- shree naval kishor, and address is-6155/4, block no-1, devnagar, karol bagh, new delhi-5, mother name-laxmi devi, date of birth-24 september 1980, i have applied for credit card in your bank but i am not getting any responce from you that what are you doing with my application and request. please give me responce for my application. i know that you are lounching new credit card with great features that i need like 2.5% wavired in railway reservation and many great features please issue me these credit card

thanking you

deepak
[protected]

Kotak Mahindra Bank — Fraudy bank

Kotak Mahindra bank is a fraudy bank.All you people stay away from tha bank.My company took a limit from that bank in exchange of a security of our house and they did fraud with us, didnt paid us the money, added new conditions in the agreement and now they are not giving us back our home..Kotak Mahindra Bank sucks...Stay away...

Hi, Greetings to everyone,

I am one of the employee of kotak mahindra bank as a DRA-collections of stpl&csg for hyderabad branch from past two years.
and my performance is very good suddenly 5th of Dec. my manager was terminated me from service without any reason. when i asked about the experience letter he didn't given anything.
I don't know whom to talk about this matter, now iam helpless.
I don't know what is the reason about terminating?
I am a poor person, it will effecting me and my family also, and i dont know what i will do...
If anyone helping me please let me know immediately... i will give my email id is [protected]@rediffmail.com.

regards,
...

Receiving calls from[protected] . telecaller name is RAMA. She is offering credit cards without documents. I disagree to apply.That's why she is calling to my number continusly from this landline & torturing me like anything.

I request whoever is the incharge, Please take her calls in observation and take severe action . please sack that lady.

File a complaint in the consumer court also ask compensation for mental agony

Hi,


As we have opened a family account we were informed that it is family
account only one particular member has to maintaim balance on the
average base & orther don’t have to maintain any balance till 1 year
this was inform to us by Ex Sales Manager Mr Mahesh Joshi he confirmed
us that he has forworded the doc to backend but there was some mistake
at the time entry due to which u have been charge but wen evered we
call to to know the schme it showed us zero balance account .. But
still we all members has been charge NMC within a year which was truly
incorrect on your part . we have made several complaints to customer
care also to branch manger of Andheri lokandwale to Ms. Shalu in
writing but still not got any kind of positive feedback .As I have
been receive calls from relationship M but after the calls no
response abt the whole case

Kishore kumar Chegu

CRN No 16935391 Account : [protected]

Moble no : [protected]

Dear Pratap Pillai,

I am writing you this mail on the inconvenience I have been facing from your Kotak Credit Card. The query goes as below:

I made a purchase of Rs.16986 and Rs.1836 on 2nd November and 5th November 2008 respectively. I called up the customer care and asked them to convert the Rs.16986 transaction into 3 EMI’s as this is a feature with the Fortune card I have got from the Kotak family. I made the first payment of Rs.5662 and Rs.1836 together: i.e. Rs.7498. After this, I received the second statement for Rs.Rs.11324. I called up the customer department and asked them why they asked me to pay the two EMI’s altogether. They said Sir, this is a mistake and you can do the second EMI payment: i.e. Rs.5662 and then the thris EMI the next month. I did the payment of Rs.5662. I also received a reversal cheque as mentioned in the statement CHEQUE NO. 138271. I called up the customer care department and asked the same. They said its been a fault from the Billing Department and you are not required to pay any late payment. Then, I received the third monthly statement for Rs.6365.71 which included Rs.5662 of the EMI and Interest charges (Rs.276.29) + Service Tax (Rs.77.42) + LATE PAYMENT FEE (Rs.350) = Rs.703.71
I called up the customer care and asked that when you said that you have a 3 months EMI plan which doesn’t asks for any interest charge or processing fee, why have you asked me for that, also, why I have received a Late Payment fee for? The customer care department told me that actually, last month by mistake they asked you for the two EMI’s altogether and you did only one payment, so that is the issue which arises. I said and regretted that this is your problem, not mine. They disconnected the phone.
Then, I went to Kotak Bank, Sector-18, Noida for the Complaint. I was entertained by Ms. Jaskaran Kaur and after I provided the details to her, she said that this is a problem from the Bank end and I took up this case seriously and will look after it. She also asked me to call the customer care department and notify them pone more time, I did the same again.
Now, the amount has gone up-to Rs.2000.00
I just want to know from your end that is this the service you are providing your customers. This is not the first Credit card I am using. Its not a matter of Rs.703.71, it’s a matter of FRAUD. I have been complaining a lot many number of times, but all in vain.

I do not understand why you are bussing your customers by saying EMI’s AT NO INTEREST AND NO PROCESSING FEE. ONLY ON YOUR KOTAK CARD

The Collections department guy use to come at my home place every alternate day and bugs, these people don’t know how to talk, they bug my parents. ENOUGH IS ENOUGH.

You have to take this issue seriously as now it’s a limit. You have to take action or else, I being a customer, would like to inform you that I will be pulling the whole KOTAK into court as well as into NEWS as well.

Think about your service and also if this happenes with you. Your BANK has such a BAD note with me that I would really wish to GOD your bank should close and sealed.

I would like to receive the response to this on a PRIORITY within 48 hours; else, I will launch the COMPLAINT as I have replies to my mails from the KOTAK SERVICE as well.

Kotak FORTUNE credit card
Complaint Numbers:

As on 23rd April 2009:[protected]
As on 4th March 2009:[protected]
As on January 2009:[protected]
I am enclosing the emails as well to your email address.
I NEED A REPLY ON PRIORITY

Thanks
Bhaskar Sinha
[protected]@gmail.com

Reference number for this query =[protected].
Following is given my problem in detail .I have asked to service.[protected]@kotak.com . i.e. a residential address of an a/c holder at Gurgaon brach, who scamed me . But reply came that my request is forwarded to Gurgaon Branch .

Sir, may i have an e-mail id of Gurgaon branch.

Since, I believe that Kotak bank is international bank well electronic stalished with a core banking .
MAY IT NOT BE POSSIBLE TO FIND RESIDENTIAL ADDRESS OF A CUSTMOR . ?????????

You are requested to kindly make me available residential address of a fraud custemer, or a contact e mail id of Gurgaon Branch ..
Thanking you...!!!

YOUES TRUELY,

Dr. Hiran Das Mahar Assistant Professor Department of Botany
Govt. P G. College Ambikapur, C . G . 497001 . India

[protected]@yahoo.com

Following is given my problem in detail .I

--- On Fri, 7/3/09, Service Bank //Kotak /Bank <service.[protected]@kotak.com> wrote:

THANK YOU KOR YOUR This REPLY .
From: Service Bank //Kotak /Bank <service.[protected]@kotak.com>
Subject: RE: Address of A/C holder. Account Number: [protected]
To: [protected]@yahoo.com
Date: Friday, July 3, 2009, 10:34 AM


Dear Dr. Mahar,



At the outset please accept our sincere apologies for the inconvenience caused to you.



With reference to your query, we would like to inform you that we have raised the issue at his home branch for having the same checked and have arranged for an officer to contact you and provide requisite information.



The reference number for this query is[protected].



Assuring you of our best services at all times.



Regards,



Tilakraj S. Shetty

Customer Correspondence Team




[protected][protected][protected][protected]

From: hirandas mahar [mailto:[protected]@yahoo.com]
Sent: Wednesday, July 01, 2009 11:41 PM
To: service.[protected]@katak.com
Cc: Client Service Desk //Kotak/Insurance
Subject: Address of A/C holder. Account Number: [protected]

Ref:-

(1) Deposited an amount at your Branch dated June 22, 2009.

(2) Natwest Bank;s statement dated June 29, 2009, 2:12 PM

Dear Sir,

I have a honor to inform you that this A/C holder seems to be a cyber fraud .

He has many names, Many e-mail i. d . and maks fool to public .He used the his false namesand e-mail i. d . of (1) coca cola company, (2) Natwest Bank plc U.K and

(3)High court, Manchester .



By using First fraud name Dr. Christin of coca cola company he announced cocacoka draw award GBP 100, 000/ Then using Send fraud name Dr. Jashua Larry of Natwest Bank plc U.K He assures that your award GBP 100, 000/ is deposited in bank A/C and due to high amount fund release order is required, to send it India, for it contact Barr.Frank Meller, which is his third fraud name .



Sir, L am his victim and paid at your Branch INS 25, 000/ as a fee of krank Meller, then he demanded INR 85, 000 in the name of money transfer charge of Natwesnk Bank .Then I visited to Natwest Bank’s wavesite, then real- Natwest bank’s officers confirmed me that I am made a victim, and they suggested me to file a complaint to police authority and Cyber fraud enquiry cell providing it’s form .

Sir, I am going to follow it, It is possible that Police or judiciary officers may come or call to you Address of A/C holder.. Account Number: [protected]
Account Name: ANJAY SINGH The receipt of paod INR 25, 000=00 is in attached file and



My important mails are given following, also, The massage of by real-natwest bank.after their enquiry.



Hence you are highly requested to provide me his address..





Thanking You,



waiting for your reply ….



Your’s Faithfully

Dr. H.. D. Mahar, Dept. Of Botany

Government Post Graduate College Ambikapur


[protected][protected][protected][protected][protected]-
fals name & i.d.

By e-mail:Dr.[protected]@yahoo.co.uk congratulated me writing me “May 1, 2009 10:50 PM ) “I recieve your email, My advice to you is to comply with the bank and do what the bank ask you to do to enable them deliver your fund to you without any more delay ok. i promise you that this is real is not fun you must surely get your wining prize.”
E-mail: [protected]@yahoo.co.uk

[protected][protected][protected][protected][protected][protected][protected]
FALSNAME AND id 08 June ‘09 Barrister Frank meller (THE PRINCIPAL ATTORNEY) 44 Green Park Lane, Liverpool, L12 4JJ - United Kingdom. Email: bar.[protected]@yahoo.com Tel: [protected] wrote me : “

. The total sum £300 of consultation and Oath/Legalization Fee will be paid to the Commissioner for Oaths before the Fund Release Order will be given to me.So you have to complete and return the form below with your full details for re-confirmation, ”, Full Name, Address: Mobile No: Country: Amount Won: I can send the Legalization fee to us via: 1-Money Gram Transfer2-You can deposit the fee in our correspondent account in your country. Yes

[protected][protected][protected][protected][protected][protected][protected]FAL...⇄ NATWEST BANK
From the Natwest bank
Thursday, June 18, 2009 10:50 PM

From:

This sender is DomainKeys verified

"Natwest Bankplc" <[protected]@yahoo.co.uk>

View contact details

To:

"hirandas mahar" <[protected]@yahoo.com> Dear Dr. Hiran Das Mahar



Barr. Frank Meller is complaining that he has been sending to you his correspondant account and you are not co-operating so i request him to foward it to me. below are the account information



Bank Name: KOTAK MAHINDRA BANK

Branch : Gurgaon (Haryana)
Account Number: [protected]

Account Name: ANJAY SINGH



300 GBP IN CONVERSION IN INDIA RUPES 25, 000INR currency

please try and make this payment lets finish this your transaction once and face our work here



Dr.Joshua Larry









[protected][protected][protected][protected][protected][protected][protected] REAL BANK'S STATEMENT:





--- On Mon, 6/29/09, ~ Feedback (NW OnLine Banking) <#[protected]@natwest.com> wrote:


From: ~ Feedback (NW OnLine Banking) <#[protected]@natwest.com>
Subject: RE: NatWest.com Personal - Enquiry/Comment
To: [protected]@yahoo.com
Date: Monday, June 29, 2009, 2:12 PM

Dear Mr Mahar,

Thank you for your message received via the feedback section of the
natwest.com website.

The scenario described is consistent with advance fee fraud and it
appears that you are the intended victim. Advance fee fraud is a well
known scam that originated in West Africa and in its simplest form the
fraudster will offer to facilitate the receipt of a sum of money or
loan, providing a fee is paid in advance to cover certain expenses and
fees. Documentation with false letterheads are always presented as an
attempt to authenticate the transaction. I have attached a link to the
Metropolitan police website that explains this type of fraud in more
detail - http://www.met.police.uk/fraudalert/419.htm

We recommend that you cease all communication with the individuals
concerned, report the matter to your local Police and urge you not to
send any money if requested to do so.

We would like to thank you for taking the time to bring this matter to
our attention.

Yours sincerely

K Gill
E-Messaging Team

National Westminster Bank Plc, Registered in England No. 929027. Registered Office: 135 Bishopsgate, London EC2M 3UR.
[protected][protected][protected][protected][protected][protected][protected]MY ASKING

--Original Message-----
From: [protected]@yahoo.com [mailto:[protected]@yahoo.com]
Sent: 24 June 2009 19:57
To: ~ YRCSC - QAA AS
Subject: NatWest.com Personal - Enquiry/Comment
Importance: High

This email message originates from the Personal section of the
natwest.com website.
Please reply to this email message within 2 working days.
Name:Mr. Dr.Hiran Das Mahar
Address:Government post graduate college Ambikapur C G
India 497001
Email:[protected]@yahoo.com
Phone: 091-[protected]
Age:46 years

Existing Customer:No

Enquiry regarding: Customer Relations NWOLB


My Enquiry/Comments are:
Your Highness... madam / Sir,
I have won cocacola mobile draw 2009, GBP one hundred thousand.
Dr.Jashua Larry informed me that it is deposited under a security
account(Escrow Account). Then Dr.Larry wrotr me to contact Barr. Frank
Meller for fund release order from High court, Barr. Frank Meller taken
From me INR 25, 000/and provided fund release order. Now Dr.Jashua Larry
wrote that money transfer charge INR 85000/deposite, also wrote that on
30 june the prize money will be returned .
It was not informed me preor to the payment of court fee INR 2500/ .Now
my INR 2500/has gone. After this I am not in the position to pay INR
85000/.I have requested to Dr. Larry, that please be deducted INR 85000/ from
the prize money GBP one hundred thousand. and rest amount be please
transfered in to my A/C(which he/she already has along with idetyproofs)
Dr. Larry told that he will table at meeting then will decide what to do.
Your Highness..!!!INR 85000/ is my three month salary here in India . I
am not in the position to pay it ...
Hence honorable chief exicutive officer and honorable directtor are
highly requested to kindlybe deducted INR 85000/ from the prize money
GBP one hundred thousand. and rest amount be please transfered in to my
A/C. I will be grate full to the Natwest Bank plc ...


Thanking U.
waiting for your kind reply...
your's dear
Dr.H.D.Mahar ( India )

wer

Dear sir,
I am highly disappointed with your banking services. Please read carefully about my case because through this mail I am giving you a time period of one week i.e. for the date 27/10/2009 to take necessary action against your employee and also giving me a compansation otherwise then after I will go to consumer forum for the case matter. I have sufficient documentry proof to show the matter at forum.
The case matter:
===========
1) The date of 25/09/2009 your sales employee Mr. Ramesh Kumar (Employee Code: 22819 Branch: Lajpat Nagar) has came to my office for opening my saving account. He had offered me for "Zero Balance Account" and a credit card with that account. He had asked me for my ID proof, Address proof and also the initial cheque of amount Rs. 10000/- (Ten thousand only). I have submitted all the concern documents as well as the cheque (Cheque number: 005976, Bank: ICICI Bank) of same amount. He told me, I will receive the SMS on my mobile number [protected] within two to three working days as a confirmation about the account opening process.
2) On the dated 6/10/2009 the amount of Rs. 10000/- was debited from my account towards the account opening initial balance. From the date till now I have not received even a single messages form your bank regarding my account opening process and from the same day to till now, the mobile of Mr. Ramesh Kumar was found in switch off mode.
3) After enquired a lot from my side to your bank and also a lot of other employees of your bank I knew that my account was not opened so for. Mr. Jackob (Team Leader, Mobile number: [protected]) told me that I should again submit a form of dual signature. While the same I have submitted already, I was again submitted it to Mr Vipul (Mobile number: [protected]) "both are of your employees" on dated 13/10/2009.
4) After completion of all formalities from my side I did not know under what circustance Mr. Jackob has informed me that Kotak bank is neither giving me a "Zero balance account" nor the credit card and I should to maintain minimum balance of Rs. 10000/- balance in my account. And then after my account form is rejected (I don't know why?). He told me that they are arranging form bank side to return my cheque amount of Rs.10000/-
5) After making a lot of call from my side, on the dated 20/10/2009 your bank have refunded me my amount through the banker's cheque number 005471 from the Karol Bagh branch.
=====================>>>>>
Now the point is that; is it not the lack of services for consumer?
How can your bank may have my fund of Rs. 10000/- for a such long period of time (15 days)?
Why not bank resopnce me back regarding my account processing while bank shows hurry to take Rs. 10000/- from my account?
How is it become possible that, Mr. Ramesh Kumar give me the receipt of form number "[protected]" while after my approach bank have return me back the xerox of my form whose form number is "[protected]". How would it differ?
This is really a case of cheating and fraud then why not I have to lunch a FIR to police station regarding the cheating and fraud? and why not I have to go to consumer forum?

Please do needful as soon as possible. If required I can give you xerox copy of all dcouments i.e. receipt, form number, cheque and other documents.
Regards
Shashank Srivastava

Hi Rakesh,

Is this ur salary account?I not then minimum balance needs to be maintained.
I am not sure of what the banker had commited, however as a customer u too should be aware of certain facts.Is'nt it???

Dear sir,
Most respectfully and humbly i would like to inform you that i am a employee of pinnacle honda chandrani group of company. i have applied for three time for opening my corporate account, but till today i did not get any response correcdtly from kotak mahindra bank. i could not understan that wht the hell they are doing to open my account. they each & every time done a little bit mistakes in which i am effected and due to wrong information when they were filling the form i dont know how they are filling the information form.

Under this circumstance i did not get my cheqe book & atm card till now.but i have received my pin code.if they can send me the pin code.. so what are their neglisence towards work. my CRN no is[protected]

So if you help to come out from this conclution i will be realy oblised to you..

Thanks & Regards
Md Iqbal
96, dilkhusha street, kol-17
[protected]
pan no-aasp13863m

it is correct, i too feel the same with kotak bank and their high-handedness silly behavior. for my, kotak smart adv policy they never got delivered and after, literally fighting, they had issued duplicate policy. then now no reminders for second year policy pay . inspite of raising my issue they send mail asking for sorry. but no further course of action sugested..
james
e mail: [protected]@yahoo.com

These are some private banks in India who believes in feudalistic theories .
They have forgotten that there is law and constitution in India .
Kotak bank is one of them .
We should bring in law of court .

dear sir,

im m tejeswar rao my account no...[protected]/ from bhubaneswar(orissa).
and i invest a life insurance policy no...00911124 i want totaly policy details and stetment.
please give me kotak life polcy detail statement send in my adderes.
m tejeswar rao, flat no -b16/shree villa appartment near radhika towr, bhubaneswar
It is my request you that, please send me as soon as possible.
regards
M Tejeswar Rao
a/c no-[protected]
plicy no[protected]

Kotak Bank as a banker has started Fraud business.
I am wondering to know how can an Indian Bank has started such fraudlent business.

They are imposing condition on LIFE TIMEZERO BALANCE SAVINGS accounts ?

Why RBI is silent ?

Why GOI is silent ?

Why all customers of Kotak bank is not moving to Supreme Court ?

This is a very serious and grave matter.

RBI should immediately take drastic action against Kotak Bank as they are openly started fraud business.

Still now Kotak Mahindra Bank unappologistic, they are deducting money illegal ways.
No reply from their side.

It is their robbery in daylight.
Kotak Bank officials have to reply.

They are not beyond law, not beyond constitution.

The very same happened with me.. In addition to this.. I maintained the quarterly balance, on 10th Dec my Car EMI got debited and balance went low. The movement the balance went low they again deducted the called low maintenance charge!! :(

I complained 2 time before but they do not bother to follow-up and they denied that the executive said the above! :( I hate this bank..

I Wish my car loan gets over soon and I close my account from this DAMN BANK! :(

dear sir.

my name is atul and the customer value no is 35291681. And date of birth is 12/06/1988.and mother name is mrs. kamlesh garg. i have submitted the documents 1 month before for opening the salary account in gurgaon branch. but the ac is not opened till that date.I talked the kotak emplyee many times but they deny/neglect me many times and said '"GOLD DEBIT CARD" will be provided after a week. but now i have recieved a confirmation for ac opening. but not for debit card. Tell me that if I recieved that kind of service how can i stay with u. Please reply me soon otherwise i will change the bank.

atul
[protected]

YES. They are the worst. they do not have any processes in place and just like to harass people!

KOTAK MAHINDRA BANK is the WORST BANK EVER i visited and interacted. There is absolutely no professionalism, no qualified personnel who can understand customer grievances. I pity all the customers who have been banking with Kotak Bank, particularly Mumbai branch.

Not Able to Change Phone Number

Cannot Change Phone Number details through one's login. Security reason is just a lame excuse.

From: Muralidhara, Shashidhar
Sent: Friday, April 11, 2008 10:18 AM
To: ' ([protected]@kotak.com)'
Subject: Please Help

Hi ..
To whom so ever it may concern..

My name is Shashidhar, I had applied for a personal loan from Kotak Mahindra, after 4 weeks of running around I was today told that the loan was cancelled due to the cheque bounce in the Citi bank Sividha account, where I have a personal loan, the Citi bank ECS happens on the 1st of every month and my salary also gets credited on the same day, the ECS is rejected every month due to the same reason.

In the early days I contacted Hema ([protected]) a rep from whom I applied for a loan, after the documents were submitted the very next day I spoke to her, after that there was no communication from the Kotak dept, either the call went unanswered or was cut off, then finally Hema told me that she has left the job and to follow-up I needed to contact her ‘Team Lead’ Vishaw ([protected]) who said that the ‘credit manager’ needed to speak to me so that the loan can get approved, after 48 working hrs there was no reply from Vishwa, he never picked the call .. after calling him from a land line he answered the call and blindly said I needed to contact Chetan (not sure who we has) on [protected] for any further clarification, Chetan needed my Citi bank loan statement and was told that the details were not given before (the loan a/c number was provided to Hema earlier), after sending the statement over the e-mail there was no further communication from Chetan too, after repeated follow-up I was told that the file was rejected as there was cheque bounces and the call was cut,

Both Hema and Vishwa were told that the loan was required to close the Citi Bank loan and they were ok with the option, Chetan who does not know how to speak to the customers on the final call was speaking to someone next to him without muting the phone and I quote ‘ it’s the same customer who is abusive and threatening, I will tell him that the loan is rejected’

I understand that it’s difficult to get a loan with the cheque bounce seen in the statements, but after giving clear information to why the bounce is seen I think it’s the rep’s courtesy to speak on normal tone to the cust, I also understand that due to the frustration for 4 weeks with no or less communication I too would have spoken rudely .. but is that not a customer’s frustration ??

Is there any way some action can be taken regarding the ‘agent’s .. I am writing this mail with hope of not getting a loan but some kind of satisfactory action been taken against the agents..

~ Thanks and Regards,
Shashidhar M ~

From :
Mohd Parvez Khan
8/9 Ajeet Ganj Colony T.P. Nagar
Kanpur
Mobile No. [protected]
E-mail [protected]@yahoo.co.in
To,
The Manager
Kotak Mahindra Bank
17/3B, The Mall
Meghdoot Hotel Building
Kanpur

Sub: Amount handover the Mr. Santosh Srivastava (Location Head Sales) for opening for Zero balance account.

Sir,
We regret to inform you that I have handed over a sum of Rs 10, 000/- (Ten Thousand only) to Mr. Santosh Srivastava Location Head (Sales) on 14/03/2009 in spite of repeated reminders and personal meeting with Mr. Santosh Srivastava the money could not be deposited with Kotak Mahindra Bank by Mr. Santosh Srivastava till date for opening of zero balance account.
I have come to know from the staff of your Bank that Mr. Santosh Srivastava has left the job with your Bank without depositing money with your branch. In this situation my money is blocked and I am a looser of Rs Rs 10, 000/- (Ten Thousand only).
Kindly look into the matter and realize my money from Mr. Santosh Srivastava immediately so that I may be able to open zero balance account with your branch I am highly obliged if the matter is solved on urgent basis.

Regards,
Your faithfully
Mohd Parvez Khan
for information and necessary action at your end.

I WANT TO FOR CLOSED MY PERSONAL LOAN MY PERSONAL LOAN AC NO IS 1773560 I HAD TAKEN LOAN OF 512356 AND MY EMI IS 19975 ON THE NAME OF VIKRAM METAL FORGING PLEASE GIVE ME THE FINAL AMOUNT OF LOAN FOR COLSED OTHER WISE PLEASE CALL ME ON THIS NUMBER [protected]/[protected]

BOND — FOR OTHER BANK

sir,
i am request for extra 1 bank provide in our city Roddam.alreay one bank running but more problems for deposits and with draws in the bank because more peoples in the transaction the rural village(Roddam).so kindly support extra new bank arrange immediatly.




thanking you

I have my own complaint for imposition of penality of Rs 300/- plus Service tax thereon for the cheque dropped by the third Party who has has not singned the cheque. The peon of the cheque holder dropped the instrument into their DropBox and they got the chance to collect the penality (money) which they are always awating.I have informed thrice in writing to the branch in sectro -9, chandigarh but they are sitting on it to take any decsion, but assuring that we are sending mail to higher authorties and wait for the decision. they seems tb be First cousin of Lehmen Brothers.

I HAVE A HOME LOAN 94820 IN THAT AFTER THE RISE OF INTEREST RATE TO 14.5% MA EMI JUMPED TO 14754 FROM 10682 I PAID RS225000 WITH A REQUEST FOR REDUCING MY EMI(AFTER SELLING MY WIFE'"S JEWEL AND BORROWING) AFTER 20 DAYS THEY TOLD THAT THEY SHOULD PAY ADDITIONAL RS9000/- TO REDUCE MY EMI. IF THEY HAVE TOLD EARLIER I WOULD NOT HAVE PREPAID RS.2.25 LACS. THIS IS VERY CRUEL UNJUST TO A SINCERE BORROWER. HOPE U WOULD TREAT BORROWER LIKE ME IN GOOD MANNER AND REDUCE THE EMI SO THAT THE LOAN DONOT FALL AS NPA.MY ONLY QUESTION IS THAT THEY SHOULD HAVE TOLD ME CLEARLY THAT I HAVE TO PAY EXTRA CHARGES TO GET MY EMI REDUCED. ALONG WITH THE MONEY I HAVE GIVEN A WRITTEN REQUEST FOR REDUCTION IN MY EMI. MY A/C IS AT KMB LTD EGMORE CHENNAI.PL DO THE NEEDFUL TO REDUCE MY EMI WITHOUT CHARING ADDTIONAL CHARGES

i heard that kotak bank is in trouble, so be careful all and it is advise if some one is keeping lots of money at kotak, must draw and transfer to some nationalized bank asap'

i have availed a home finance loan from kotak mahindra almost 3 months back, i have still not recd the home loan kit . i have tried to call kotak infinite times ( on following nos : 66782307, 66782320, 21 ) these are answered only by coincidence . i have also availeda home loan protection plan which was foorced on to me ( they said it is compulsory otherwise loan will not be sanctioned, which is a restrictive trade practice ) and paid a premium of 21 K rs, i still not recd receipt of the same and hence could not avail tax benfit this year, even for a paltry document like pricipal and interest statment for the year, i was required to go to their branch near vakola mumbai 2 times ans was made to wait for almost 2 hrs before being attended . they are least bothered about the agony theirt customers are made to go thru .before being associated with them i was banking with HDFC, they did not give me a chance to complain for 3 yrs ( jut to tell that it is not in my nature to complain ) . i hate myself for opting for kotak home finance . My details of home loan are ( acc no : 2132050 ), MY CONTACT NO IS : [protected] ), I ALSO KNOW THAT no body will even bother to read all this , but iam only taking a chance that some cutomer may read this and deter from opting for kotak mahindra, i also know that i have made a lot of spelling errors while writing this complaint, but i am not in a mood to go for spell check,

Hai,
I am Saravanakumar my personnel Loan is approved beform one month but till now no process get done. I didn't get my personnel loan i contact to the office in Parrys chennai. But i didn't get prompt reply. Just i want to know is it possible to give me loan or not . After that i can proceed my self with other banks.


Thanks & Regards
G.saravanakumar
Mobile : [protected]
9/14, Rajammal Street
Shenoy Nagar
Chennai-30

I Ragini Pandey VLCC employee is holding a/c no [protected] of your bank (Kotak Mahendra Bank). I had done shopping at Vishal Mega Mart at Rajouri garden With my card. The charges are made twice(card used by the vendor twice in first transection card had not oprated but in second transection card had been debited0 .Please give me the mini statement of my a/c.Please send details as earliest.

thanks

To, Date:[protected]
Kotak Mahindra prime Ltd.
Vinay Bhavya complex
1 st, . floor—cst Road
Kalina – santacruz ( E)
Mumbai—40 098

Kind attn. Mr.Amit Mohan


Sub:-- Clarification of sanctioned Loan amount against Car finance.
Reference:- Agreement no.—CF—4688335dt. For Rs.1, 36, 000/--

Dear Sir,

Kindly clarify the following.

1} Loan amount sanctioned & paid Rs. 1, 36, 000/- -- Rs.one lac and thirty-six thousand
only and paid to SAI Motors—Mulund accordingly Sai Motors confirmed about said
amount.
2} Agreement showing Loan amount paid to me Rs. 1, 51, 000/--which is Not correct.
Pl. send me copy of cheques issued Rs1, 51, 000/- to SAI Motors
3} PDC collected for Rs. 5454/-- as against Rs.4711/-- for 36 months.
4} Total amount through PDC being paid Rs.1, 96, 344/-- as against 1, 69, 596/--.
5} Rate of interest Not shown, which is required Legally.
6} How come extra amount for Rs.15000/-- is added as paid amount is Rs.1, 36, 000/--

Is this policy of your organization to collect money without clarifying to customers on
Papers?? What is the legal benefit & loss to me?
I am overburden by paying this extra EMI hence this need to clarification on paper.
I request you to kindly clarify above query & return back my extra money being
Collected from me.

Thanking you
Kk sharma

Dear sir,
Kindly send me the details o[censored]r branch address @Gwalior ( MP).
Recently I hv trasferred from MERRUT to GWALIOR.

REGDS.

Mnaoj

This charges were rectified later on.

RESPECTED SIR

I VIKAS AGGARWAL HOLDING AIC NO.[protected] OF YOUR BANK ( KOTAK MAHINDRA BANK) TODAY I USED ATM MACHINE OF CORPOATION BANK AT SHALIMAR BAGH .WHILE WITHDRAWING RS 100/- UNFORTUNATELY ATM DEBITE RS 3000/- AUTOMATICALLY .BUT IN REALLY I HAVE NOT RECD. ANY RUPEE.

SO IT IS REQUESTED TO U PLZ CR MY 3000/- AT EALIEST

REGARDS

VIKAS KR AGGARWAL

[protected]

AIC NO [protected]

CARD NO.(8 DIGIT[protected]

I Have pd instalment for nov month by dd no 519010dt 20/11/09at your kalina office on 20/11/09. still your collection agents harasse me on phone and use rubbish language, In spite of paying dues these people ask me several quetions. please stop this harassement . I got phone calls from phone no [protected].
Please look into the matter