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Kotak Mahindra Bank Complaints & Reviews

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M
Mukesh Sharma
from Dehra Dun, Uttarakhand
Apr 1, 2008
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Subject – Complaint Regarding The Document Transfer of the Car

Sir

We Financed our Car Model Name WAGON-R – Lx. With the Reg. No. UA07 L 8881 in the year Oct. 2005 withthte Loan A/C no. A3301027 from the Kotak Car Finance from your Dehradoon Office.
The Car was in the name of my Fathe Sh. Mahesh Chand Sharma with the complete correspondence address as under.
Sh. Mahesh Chand Sharma
S/o. Late Sh. Hukum Chand Sharma
37, Ghosi Gali, Opp. Shiv Mandir,
Paltan Bazaar, Dehradun.

My Father Sh. Mahesh Chand Sharma Expired on 27th April 2007, the Death Certificate of which was given in the office along with an application. The Bank A/C (Karnataka Bank) in his name has been closed after his death. We already discussed the issue with your Local Office & Company’ Representative that the Legal Formalities regarding the same should be sorted out. But no one responded from your Local office.
This was the case on 12th June 2007.

Further I requested them to return all the previous cheques (of my father’s a/c) issued by my father Sh. Mahesh Chand Sharma and Transfer the documentation in the name of my Younger Brother Mr. Navneet Sharma.
This was the case on 22nd July 2007.

Further we continued to issue them the new cheques on their request signed by my younger brother Navneet. The reason they gave was that it might take some time to fulfill the formalities on the issue.
Also we requested them to return our previous cheques (issued by my father) but they (the local office) continued to send the cheque signed by my father for clearing.
As the A/c was closed (due to his death) the cheque was dishonoured and the same was debited and charged to my Loan A/c.

Nothing was done to rectify the problem. Neither the cheques were returned nor the documentation was transferred in my brother’s name.

Meanwhile we continued to give them the fresh cheque duly signed by the brother Navneet. Every time just the consolation was made from the local correspondent and that too at the time of receiving the payments.

Till today the problem is the same. This time I didn’t issue them the cheque for the month of March. The problem is I can’t even go for the Insurance Claim as the documents are currently in the name of my father.

I do have all the documents and applications with me in the record.

Please do the needful

Regards
Mukesh Sharma
S/o – Late Sh. Mahesh Chand Sharma
37, Ghosi Gali,
Paltan Bazaar Dehradun.
Loan A/C no. A3301027
Car Reg no. UA07 L 8881.
Wagon R – Lx
Phone –[protected], [protected], [protected].
Aug 14, 2020
Complaint marked as Resolved 
Even I have the same problem due to my being a salary account with a previous company and they closed it since the bank needs me to keep atleast 5000 minimum balance if it is not a salary account anymore.
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    Vishwas Sharma
    from New Delhi, Delhi
    Mar 18, 2008
    Resolved
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    Dear Sir/madam,

    As per subjuct, I, Vishwas sharma A/c no. [protected], Opened with kotak mahindra bank, the account opening time your reperntative Mr. Prashant Saini, Asst. Manager, Mobil no. [protected], told me that, this account is zero balance account, there is no any charges by bank. He is insure that for the same. But now bank was charged me minimum balance maintenance chareges. I am trying to contract with Mr. Prashant Saini, on mobile & at the branch but he is not pickup any calls & not meet at branch. I am also request in CP Branch (New Delhi-110001) for the reverse the charges. But yet no any response by bank, Bank say me that this account is not zero balance account, it means Mr. Prashant make the froud on behalf of kotak mahindra bank. I am maintaly hareshment by this period. I am also mail to costmur care service on line but there is no any response I have the responsce no.[protected] by costmer care service.

    It is my request you that, please reimburse all the charges in my account as soon as possible as per your reprentative Mr. Prashant saini commited with me at the time of accout open.

    thanks & regards.

    Vishwas
    Aug 13, 2020
    Complaint marked as Resolved 
    to.
    the manager
    kotak mahindera bank
    credit card department.

    sub:- please check my application

    i would like to tell you that my name is deepak and my contact no is-[protected]. father name- shree naval kishor, and address is-6155/4, block no-1, devnagar, karol bagh, new delhi-5, mother name-laxmi devi, date of birth-24 september 1980, i have applied for credit card in your bank but i am not getting any responce from you that what are you doing with my application and request. please give me responce for my application. i know that you are lounching new credit card with great features that i need like 2.5% wavired in railway reservation and many great features please issue me these credit card

    thanking you

    deepak
    [protected]

    Kotak Mahindra Bank — Fraudy bank

    Kotak Mahindra bank is a fraudy bank.All you people stay away from tha bank.My company took a limit from that bank in exchange of a security of our house and they did fraud with us, didnt paid us the money, added new conditions in the agreement and now they are not giving us back our home..Kotak Mahindra Bank sucks...Stay away...
    Hi, Greetings to everyone,

    I am one of the employee of kotak mahindra bank as a DRA-collections of stpl&csg for hyderabad branch from past two years.
    and my performance is very good suddenly 5th of Dec. my manager was terminated me from service without any reason. when i asked about the experience letter he didn't given anything.
    I don't know whom to talk about this matter, now iam helpless.
    I don't know what is the reason about terminating?
    I am a poor person, it will effecting me and my family also, and i dont know what i will do...
    If anyone helping me please let me know immediately... i will give my email id is [protected]@rediffmail.com.

    regards,
    ...
    Receiving calls from[protected] . telecaller name is RAMA. She is offering credit cards without documents. I disagree to apply.That's why she is calling to my number continusly from this landline & torturing me like anything.

    I request whoever is the incharge, Please take her calls in observation and take severe action . please sack that lady.
    File a complaint in the consumer court also ask compensation for mental agony
    Hi,


    As we have opened a family account we were informed that it is family
    account only one particular member has to maintaim balance on the
    average base & orther don’t have to maintain any balance till 1 year
    this was inform to us by Ex Sales Manager Mr Mahesh Joshi he confirmed
    us that he has forworded the doc to backend but there was some mistake
    at the time entry due to which u have been charge but wen evered we
    call to to know the schme it showed us zero balance account .. But
    still we all members has been charge NMC within a year which was truly
    incorrect on your part . we have made several complaints to customer
    care also to branch manger of Andheri lokandwale to Ms. Shalu in
    writing but still not got any kind of positive feedback .As I have
    been receive calls from relationship M but after the calls no
    response abt the whole case

    Kishore kumar Chegu

    CRN No 16935391 Account : [protected]

    Moble no : [protected]
    Dear Pratap Pillai,

    I am writing you this mail on the inconvenience I have been facing from your Kotak Credit Card. The query goes as below:

    I made a purchase of Rs.16986 and Rs.1836 on 2nd November and 5th November 2008 respectively. I called up the customer care and asked them to convert the Rs.16986 transaction into 3 EMI’s as this is a feature with the Fortune card I have got from the Kotak family. I made the first payment of Rs.5662 and Rs.1836 together: i.e. Rs.7498. After this, I received the second statement for Rs.Rs.11324. I called up the customer department and asked them why they asked me to pay the two EMI’s altogether. They said Sir, this is a mistake and you can do the second EMI payment: i.e. Rs.5662 and then the thris EMI the next month. I did the payment of Rs.5662. I also received a reversal cheque as mentioned in the statement CHEQUE NO. 138271. I called up the customer care department and asked the same. They said its been a fault from the Billing Department and you are not required to pay any late payment. Then, I received the third monthly statement for Rs.6365.71 which included Rs.5662 of the EMI and Interest charges (Rs.276.29) + Service Tax (Rs.77.42) + LATE PAYMENT FEE (Rs.350) = Rs.703.71
    I called up the customer care and asked that when you said that you have a 3 months EMI plan which doesn’t asks for any interest charge or processing fee, why have you asked me for that, also, why I have received a Late Payment fee for? The customer care department told me that actually, last month by mistake they asked you for the two EMI’s altogether and you did only one payment, so that is the issue which arises. I said and regretted that this is your problem, not mine. They disconnected the phone.
    Then, I went to Kotak Bank, Sector-18, Noida for the Complaint. I was entertained by Ms. Jaskaran Kaur and after I provided the details to her, she said that this is a problem from the Bank end and I took up this case seriously and will look after it. She also asked me to call the customer care department and notify them pone more time, I did the same again.
    Now, the amount has gone up-to Rs.2000.00
    I just want to know from your end that is this the service you are providing your customers. This is not the first Credit card I am using. Its not a matter of Rs.703.71, it’s a matter of FRAUD. I have been complaining a lot many number of times, but all in vain.

    I do not understand why you are bussing your customers by saying EMI’s AT NO INTEREST AND NO PROCESSING FEE. ONLY ON YOUR KOTAK CARD

    The Collections department guy use to come at my home place every alternate day and bugs, these people don’t know how to talk, they bug my parents. ENOUGH IS ENOUGH.

    You have to take this issue seriously as now it’s a limit. You have to take action or else, I being a customer, would like to inform you that I will be pulling the whole KOTAK into court as well as into NEWS as well.

    Think about your service and also if this happenes with you. Your BANK has such a BAD note with me that I would really wish to GOD your bank should close and sealed.

    I would like to receive the response to this on a PRIORITY within 48 hours; else, I will launch the COMPLAINT as I have replies to my mails from the KOTAK SERVICE as well.

    Kotak FORTUNE credit card
    Complaint Numbers:

    As on 23rd April 2009:[protected]
    As on 4th March 2009:[protected]
    As on January 2009:[protected]
    I am enclosing the emails as well to your email address.
    I NEED A REPLY ON PRIORITY

    Thanks
    Bhaskar Sinha
    [protected]@gmail.com
    Reference number for this query =[protected].
    Following is given my problem in detail .I have asked to service.[protected]@kotak.com . i.e. a residential address of an a/c holder at Gurgaon brach, who scamed me . But reply came that my request is forwarded to Gurgaon Branch .

    Sir, may i have an e-mail id of Gurgaon branch.

    Since, I believe that Kotak bank is international bank well electronic stalished with a core banking .
    MAY IT NOT BE POSSIBLE TO FIND RESIDENTIAL ADDRESS OF A CUSTMOR . ?????????

    You are requested to kindly make me available residential address of a fraud custemer, or a contact e mail id of Gurgaon Branch ..
    Thanking you...!!!

    YOUES TRUELY,

    Dr. Hiran Das Mahar Assistant Professor Department of Botany
    Govt. P G. College Ambikapur, C . G . 497001 . India

    [protected]@yahoo.com

    Following is given my problem in detail .I

    --- On Fri, 7/3/09, Service Bank //Kotak /Bank <service.[protected]@kotak.com> wrote:

    THANK YOU KOR YOUR This REPLY .
    From: Service Bank //Kotak /Bank <service.[protected]@kotak.com>
    Subject: RE: Address of A/C holder. Account Number: [protected]
    To: [protected]@yahoo.com
    Date: Friday, July 3, 2009, 10:34 AM


    Dear Dr. Mahar,



    At the outset please accept our sincere apologies for the inconvenience caused to you.



    With reference to your query, we would like to inform you that we have raised the issue at his home branch for having the same checked and have arranged for an officer to contact you and provide requisite information.



    The reference number for this query is[protected].



    Assuring you of our best services at all times.



    Regards,



    Tilakraj S. Shetty

    Customer Correspondence Team




    [protected][protected][protected][protected]

    From: hirandas mahar [mailto:[protected]@yahoo.com]
    Sent: Wednesday, July 01, 2009 11:41 PM
    To: service.[protected]@katak.com
    Cc: Client Service Desk //Kotak/Insurance
    Subject: Address of A/C holder. Account Number: [protected]

    Ref:-

    (1) Deposited an amount at your Branch dated June 22, 2009.

    (2) Natwest Bank;s statement dated June 29, 2009, 2:12 PM

    Dear Sir,

    I have a honor to inform you that this A/C holder seems to be a cyber fraud .

    He has many names, Many e-mail i. d . and maks fool to public .He used the his false namesand e-mail i. d . of (1) coca cola company, (2) Natwest Bank plc U.K and

    (3)High court, Manchester .



    By using First fraud name Dr. Christin of coca cola company he announced cocacoka draw award GBP 100, 000/ Then using Send fraud name Dr. Jashua Larry of Natwest Bank plc U.K He assures that your award GBP 100, 000/ is deposited in bank A/C and due to high amount fund release order is required, to send it India, for it contact Barr.Frank Meller, which is his third fraud name .



    Sir, L am his victim and paid at your Branch INS 25, 000/ as a fee of krank Meller, then he demanded INR 85, 000 in the name of money transfer charge of Natwesnk Bank .Then I visited to Natwest Bank’s wavesite, then real- Natwest bank’s officers confirmed me that I am made a victim, and they suggested me to file a complaint to police authority and Cyber fraud enquiry cell providing it’s form .

    Sir, I am going to follow it, It is possible that Police or judiciary officers may come or call to you Address of A/C holder.. Account Number: [protected]
    Account Name: ANJAY SINGH The receipt of paod INR 25, 000=00 is in attached file and



    My important mails are given following, also, The massage of by real-natwest bank.after their enquiry.



    Hence you are highly requested to provide me his address..





    Thanking You,



    waiting for your reply ….



    Your’s Faithfully

    Dr. H.. D. Mahar, Dept. Of Botany

    Government Post Graduate College Ambikapur


    [protected][protected][protected][protected][protected]-
    fals name & i.d.

    By e-mail:Dr.[protected]@yahoo.co.uk congratulated me writing me “May 1, 2009 10:50 PM ) “I recieve your email, My advice to you is to comply with the bank and do what the bank ask you to do to enable them deliver your fund to you without any more delay ok. i promise you that this is real is not fun you must surely get your wining prize.”
    E-mail: [protected]@yahoo.co.uk

    [protected][protected][protected][protected][protected][protected][protected]
    FALSNAME AND id 08 June ‘09 Barrister Frank meller (THE PRINCIPAL ATTORNEY) 44 Green Park Lane, Liverpool, L12 4JJ - United Kingdom. Email: bar.[protected]@yahoo.com Tel: [protected] wrote me : “

    . The total sum £300 of consultation and Oath/Legalization Fee will be paid to the Commissioner for Oaths before the Fund Release Order will be given to me.So you have to complete and return the form below with your full details for re-confirmation, ”, Full Name, Address: Mobile No: Country: Amount Won: I can send the Legalization fee to us via: 1-Money Gram Transfer2-You can deposit the fee in our correspondent account in your country. Yes

    [protected][protected][protected][protected][protected][protected][protected]FAL... NATWEST BANK
    From the Natwest bank
    Thursday, June 18, 2009 10:50 PM

    From:

    This sender is DomainKeys verified

    "Natwest Bankplc" <[protected]@yahoo.co.uk>

    View contact details

    To:

    "hirandas mahar" <[protected]@yahoo.com> Dear Dr. Hiran Das Mahar



    Barr. Frank Meller is complaining that he has been sending to you his correspondant account and you are not co-operating so i request him to foward it to me. below are the account information



    Bank Name: KOTAK MAHINDRA BANK

    Branch : Gurgaon (Haryana)
    Account Number: [protected]

    Account Name: ANJAY SINGH



    300 GBP IN CONVERSION IN INDIA RUPES 25, 000INR currency

    please try and make this payment lets finish this your transaction once and face our work here



    Dr.Joshua Larry









    [protected][protected][protected][protected][protected][protected][protected] REAL BANK'S STATEMENT:





    --- On Mon, 6/29/09, ~ Feedback (NW OnLine Banking) <#[protected]@natwest.com> wrote:


    From: ~ Feedback (NW OnLine Banking) <#[protected]@natwest.com>
    Subject: RE: NatWest.com Personal - Enquiry/Comment
    To: [protected]@yahoo.com
    Date: Monday, June 29, 2009, 2:12 PM

    Dear Mr Mahar,

    Thank you for your message received via the feedback section of the
    natwest.com website.

    The scenario described is consistent with advance fee fraud and it
    appears that you are the intended victim. Advance fee fraud is a well
    known scam that originated in West Africa and in its simplest form the
    fraudster will offer to facilitate the receipt of a sum of money or
    loan, providing a fee is paid in advance to cover certain expenses and
    fees. Documentation with false letterheads are always presented as an
    attempt to authenticate the transaction. I have attached a link to the
    Metropolitan police website that explains this type of fraud in more
    detail - http://www.met.police.uk/fraudalert/419.htm

    We recommend that you cease all communication with the individuals
    concerned, report the matter to your local Police and urge you not to
    send any money if requested to do so.

    We would like to thank you for taking the time to bring this matter to
    our attention.

    Yours sincerely

    K Gill
    E-Messaging Team

    National Westminster Bank Plc, Registered in England No. 929027. Registered Office: 135 Bishopsgate, London EC2M 3UR.
    [protected][protected][protected][protected][protected][protected][protected]MY ASKING

    --Original Message-----
    From: [protected]@yahoo.com [mailto:[protected]@yahoo.com]
    Sent: 24 June 2009 19:57
    To: ~ YRCSC - QAA AS
    Subject: NatWest.com Personal - Enquiry/Comment
    Importance: High

    This email message originates from the Personal section of the
    natwest.com website.
    Please reply to this email message within 2 working days.
    Name:Mr. Dr.Hiran Das Mahar
    Address:Government post graduate college Ambikapur C G
    India 497001
    Email:[protected]@yahoo.com
    Phone: 091-[protected]
    Age:46 years

    Existing Customer:No

    Enquiry regarding: Customer Relations NWOLB


    My Enquiry/Comments are:
    Your Highness... madam / Sir,
    I have won cocacola mobile draw 2009, GBP one hundred thousand.
    Dr.Jashua Larry informed me that it is deposited under a security
    account(Escrow Account). Then Dr.Larry wrotr me to contact Barr. Frank
    Meller for fund release order from High court, Barr. Frank Meller taken
    From me INR 25, 000/and provided fund release order. Now Dr.Jashua Larry
    wrote that money transfer charge INR 85000/deposite, also wrote that on
    30 june the prize money will be returned .
    It was not informed me preor to the payment of court fee INR 2500/ .Now
    my INR 2500/has gone. After this I am not in the position to pay INR
    85000/.I have requested to Dr. Larry, that please be deducted INR 85000/ from
    the prize money GBP one hundred thousand. and rest amount be please
    transfered in to my A/C(which he/she already has along with idetyproofs)
    Dr. Larry told that he will table at meeting then will decide what to do.
    Your Highness..!!!INR 85000/ is my three month salary here in India . I
    am not in the position to pay it ...
    Hence honorable chief exicutive officer and honorable directtor are
    highly requested to kindlybe deducted INR 85000/ from the prize money
    GBP one hundred thousand. and rest amount be please transfered in to my
    A/C. I will be grate full to the Natwest Bank plc ...


    Thanking U.
    waiting for your kind reply...
    your's dear
    Dr.H.D.Mahar ( India )
    wer
    Dear sir,
    I am highly disappointed with your banking services. Please read carefully about my case because through this mail I am giving you a time period of one week i.e. for the date 27/10/2009 to take necessary action against your employee and also giving me a compansation otherwise then after I will go to consumer forum for the case matter. I have sufficient documentry proof to show the matter at forum.
    The case matter:
    ===========
    1) The date of 25/09/2009 your sales employee Mr. Ramesh Kumar (Employee Code: 22819 Branch: Lajpat Nagar) has came to my office for opening my saving account. He had offered me for "Zero Balance Account" and a credit card with that account. He had asked me for my ID proof, Address proof and also the initial cheque of amount Rs. 10000/- (Ten thousand only). I have submitted all the concern documents as well as the cheque (Cheque number: 005976, Bank: ICICI Bank) of same amount. He told me, I will receive the SMS on my mobile number [protected] within two to three working days as a confirmation about the account opening process.
    2) On the dated 6/10/2009 the amount of Rs. 10000/- was debited from my account towards the account opening initial balance. From the date till now I have not received even a single messages form your bank regarding my account opening process and from the same day to till now, the mobile of Mr. Ramesh Kumar was found in switch off mode.
    3) After enquired a lot from my side to your bank and also a lot of other employees of your bank I knew that my account was not opened so for. Mr. Jackob (Team Leader, Mobile number: [protected]) told me that I should again submit a form of dual signature. While the same I have submitted already, I was again submitted it to Mr Vipul (Mobile number: [protected]) "both are of your employees" on dated 13/10/2009.
    4) After completion of all formalities from my side I did not know under what circustance Mr. Jackob has informed me that Kotak bank is neither giving me a "Zero balance account" nor the credit card and I should to maintain minimum balance of Rs. 10000/- balance in my account. And then after my account form is rejected (I don't know why?). He told me that they are arranging form bank side to return my cheque amount of Rs.10000/-
    5) After making a lot of call from my side, on the dated 20/10/2009 your bank have refunded me my amount through the banker's cheque number 005471 from the Karol Bagh branch.
    =====================>>>>>
    Now the point is that; is it not the lack of services for consumer?
    How can your bank may have my fund of Rs. 10000/- for a such long period of time (15 days)?
    Why not bank resopnce me back regarding my account processing while bank shows hurry to take Rs. 10000/- from my account?
    How is it become possible that, Mr. Ramesh Kumar give me the receipt of form number "[protected]" while after my approach bank have return me back the xerox of my form whose form number is "[protected]". How would it differ?
    This is really a case of cheating and fraud then why not I have to lunch a FIR to police station regarding the cheating and fraud? and why not I have to go to consumer forum?

    Please do needful as soon as possible. If required I can give you xerox copy of all dcouments i.e. receipt, form number, cheque and other documents.
    Regards
    Shashank Srivastava
    Hi Rakesh,

    Is this ur salary account?I not then minimum balance needs to be maintained.
    I am not sure of what the banker had commited, however as a customer u too should be aware of certain facts.Is'nt it???
    Dear sir,
    Most respectfully and humbly i would like to inform you that i am a employee of pinnacle honda chandrani group of company. i have applied for three time for opening my corporate account, but till today i did not get any response correcdtly from kotak mahindra bank. i could not understan that wht the hell they are doing to open my account. they each & every time done a little bit mistakes in which i am effected and due to wrong information when they were filling the form i dont know how they are filling the information form.

    Under this circumstance i did not get my cheqe book & atm card till now.but i have received my pin code.if they can send me the pin code.. so what are their neglisence towards work. my CRN no is[protected]

    So if you help to come out from this conclution i will be realy oblised to you..

    Thanks & Regards
    Md Iqbal
    96, dilkhusha street, kol-17
    [protected]
    pan no-aasp13863m
    it is correct, i too feel the same with kotak bank and their high-handedness silly behavior. for my, kotak smart adv policy they never got delivered and after, literally fighting, they had issued duplicate policy. then now no reminders for second year policy pay . inspite of raising my issue they send mail asking for sorry. but no further course of action sugested..
    james
    e mail: [protected]@yahoo.com
    These are some private banks in India who believes in feudalistic theories .
    They have forgotten that there is law and constitution in India .
    Kotak bank is one of them .
    We should bring in law of court .
    dear sir,

    im m tejeswar rao my account no...[protected]/ from bhubaneswar(orissa).
    and i invest a life insurance policy no...00911124 i want totaly policy details and stetment.
    please give me kotak life polcy detail statement send in my adderes.
    m tejeswar rao, flat no -b16/shree villa appartment near radhika towr, bhubaneswar
    It is my request you that, please send me as soon as possible.
    regards
    M Tejeswar Rao
    a/c no-[protected]
    plicy no[protected]
    Kotak Bank as a banker has started Fraud business.
    I am wondering to know how can an Indian Bank has started such fraudlent business.

    They are imposing condition on LIFE TIMEZERO BALANCE SAVINGS accounts ?

    Why RBI is silent ?

    Why GOI is silent ?

    Why all customers of Kotak bank is not moving to Supreme Court ?

    This is a very serious and grave matter.
    RBI should immediately take drastic action against Kotak Bank as they are openly started fraud business.
    Still now Kotak Mahindra Bank unappologistic, they are deducting money illegal ways.
    No reply from their side.

    It is their robbery in daylight.
    Kotak Bank officials have to reply.

    They are not beyond law, not beyond constitution.
    The very same happened with me.. In addition to this.. I maintained the quarterly balance, on 10th Dec my Car EMI got debited and balance went low. The movement the balance went low they again deducted the called low maintenance charge!! :(

    I complained 2 time before but they do not bother to follow-up and they denied that the executive said the above! :( I hate this bank..

    I Wish my car loan gets over soon and I close my account from this DAMN BANK! :(
    dear sir.

    my name is atul and the customer value no is 35291681. And date of birth is 12/06/1988.and mother name is mrs. kamlesh garg. i have submitted the documents 1 month before for opening the salary account in gurgaon branch. but the ac is not opened till that date.I talked the kotak emplyee many times but they deny/neglect me many times and said '"GOLD DEBIT CARD" will be provided after a week. but now i have recieved a confirmation for ac opening. but not for debit card. Tell me that if I recieved that kind of service how can i stay with u. Please reply me soon otherwise i will change the bank.

    atul
    [protected]
    YES. They are the worst. they do not have any processes in place and just like to harass people!
    KOTAK MAHINDRA BANK is the WORST BANK EVER i visited and interacted. There is absolutely no professionalism, no qualified personnel who can understand customer grievances. I pity all the customers who have been banking with Kotak Bank, particularly Mumbai branch.

    Not Able to Change Phone Number

    Cannot Change Phone Number details through one's login. Security reason is just a lame excuse.
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      A
      ANUP SONI
      from Mumbai, Maharashtra
      Mar 13, 2008
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      REPOSSESSION BILL CLAIM

      SUBJECT : PENDING BILL CLAIM

      RESPECTED SIR,

      wE ARE REPOSSESSION AGENCY FOR GUJARAT, YOUR COMPANY MANAGER MR. SUMIT BASU WAS CALLED ME ON MY MOBILE AND HE WAS TOLD ME WE HAVE TATA FINACE CAR/CV DEFAULT CASES FOR GUJARAT, THEY WAS TOLD ME THAT TIME I WILL SEND YOU A DEFAULTER DATA ON YOUR MAIL ID AND THEY SEND ME A DATA FOR GUJARAT AND RAJSTHAN.

      HE WAS TOLD ME FIX REPO RATE 30,000/- RS. CRAIN CHARGES...
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      M
      manoj sawant
      from Mumbai, Maharashtra
      Feb 12, 2008
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      Dear Sir / Madam,

      I am Manoj sawant applied for Personal Loan from Kotak Mahindra Bank on a assurance given by Executive of Kotak Mahindra Mr Vijay ( Team Lead Services Pvt Ltd Andheri) that i will be given loan at 15% reducing balance interest & 1.5% towards processing fees and without any Hidden charges.

      I have submitted all the necessary document as per the requirement of the loan with blank cheques signed.

      After processing i got SMS on 30th Jan -2008 that my loan has been sanctioned and disbursed vide chque no 034339 for Rs 97,557.00 this was not handed over to me or posted to my residential address the Bank have directly deposited into my account i have personally called Mr.Sumit enquiring about the Interest rate & service charges is not what was promised to me i.e. Interest rate was agreed to 15% & service charges was agreed to 1.5% further i had instructed them not to disburse the loan as the same was not acceptable at 18% but without considering my request & without my approval for the same they have directly deposited in my account i didnt expect such Fraud service from an reputed bank.

      I am in constant touch with the Kotak Mahindra Bank Personal Loan Dept. Ms Madhavi Dhote & Key Accounts manager Mr. Kartik Subramaniam to cancell my loan over the phone and also through mail and the bank official has accepted their mistake and agreed to return all my documents but all my efforts didnt get the favourable response till today none of the bank official has come to my office or approached me for return of the document i am ready to hand over the cheque or transfer through net the loan amount disbursed to me immediately on receipt of my all documents as i have lost my faith on Kotak Mahindra Bank .Further I shall not be responsible for any reason of whatsoever.

      Now i am thinking to lodge complaint with Consumer Court and hand over the cheque amount to the court doe to no response from Kotak Mahindra Bank Loan department.


      With Regards
      Manoj sawant
      Mobile No [protected] , [protected]
      Aug 13, 2020
      Complaint marked as Resolved 
      From: Muralidhara, Shashidhar
      Sent: Friday, April 11, 2008 10:18 AM
      To: ' ([protected]@kotak.com)'
      Subject: Please Help

      Hi ..
      To whom so ever it may concern..

      My name is Shashidhar, I had applied for a personal loan from Kotak Mahindra, after 4 weeks of running around I was today told that the loan was cancelled due to the cheque bounce in the Citi bank Sividha account, where I have a personal loan, the Citi bank ECS happens on the 1st of every month and my salary also gets credited on the same day, the ECS is rejected every month due to the same reason.

      In the early days I contacted Hema ([protected]) a rep from whom I applied for a loan, after the documents were submitted the very next day I spoke to her, after that there was no communication from the Kotak dept, either the call went unanswered or was cut off, then finally Hema told me that she has left the job and to follow-up I needed to contact her ‘Team Lead’ Vishaw ([protected]) who said that the ‘credit manager’ needed to speak to me so that the loan can get approved, after 48 working hrs there was no reply from Vishwa, he never picked the call .. after calling him from a land line he answered the call and blindly said I needed to contact Chetan (not sure who we has) on [protected] for any further clarification, Chetan needed my Citi bank loan statement and was told that the details were not given before (the loan a/c number was provided to Hema earlier), after sending the statement over the e-mail there was no further communication from Chetan too, after repeated follow-up I was told that the file was rejected as there was cheque bounces and the call was cut,

      Both Hema and Vishwa were told that the loan was required to close the Citi Bank loan and they were ok with the option, Chetan who does not know how to speak to the customers on the final call was speaking to someone next to him without muting the phone and I quote ‘ it’s the same customer who is abusive and threatening, I will tell him that the loan is rejected’

      I understand that it’s difficult to get a loan with the cheque bounce seen in the statements, but after giving clear information to why the bounce is seen I think it’s the rep’s courtesy to speak on normal tone to the cust, I also understand that due to the frustration for 4 weeks with no or less communication I too would have spoken rudely .. but is that not a customer’s frustration ??

      Is there any way some action can be taken regarding the ‘agent’s .. I am writing this mail with hope of not getting a loan but some kind of satisfactory action been taken against the agents..

      ~ Thanks and Regards,
      Shashidhar M ~
      From :
      Mohd Parvez Khan
      8/9 Ajeet Ganj Colony T.P. Nagar
      Kanpur
      Mobile No. [protected]
      E-mail [protected]@yahoo.co.in
      To,
      The Manager
      Kotak Mahindra Bank
      17/3B, The Mall
      Meghdoot Hotel Building
      Kanpur

      Sub: Amount handover the Mr. Santosh Srivastava (Location Head Sales) for opening for Zero balance account.

      Sir,
      We regret to inform you that I have handed over a sum of Rs 10, 000/- (Ten Thousand only) to Mr. Santosh Srivastava Location Head (Sales) on 14/03/2009 in spite of repeated reminders and personal meeting with Mr. Santosh Srivastava the money could not be deposited with Kotak Mahindra Bank by Mr. Santosh Srivastava till date for opening of zero balance account.
      I have come to know from the staff of your Bank that Mr. Santosh Srivastava has left the job with your Bank without depositing money with your branch. In this situation my money is blocked and I am a looser of Rs Rs 10, 000/- (Ten Thousand only).
      Kindly look into the matter and realize my money from Mr. Santosh Srivastava immediately so that I may be able to open zero balance account with your branch I am highly obliged if the matter is solved on urgent basis.

      Regards,
      Your faithfully
      Mohd Parvez Khan
      for information and necessary action at your end.
      I WANT TO FOR CLOSED MY PERSONAL LOAN MY PERSONAL LOAN AC NO IS 1773560 I HAD TAKEN LOAN OF 512356 AND MY EMI IS 19975 ON THE NAME OF VIKRAM METAL FORGING PLEASE GIVE ME THE FINAL AMOUNT OF LOAN FOR COLSED OTHER WISE PLEASE CALL ME ON THIS NUMBER [protected]/[protected]
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        M
        Manjunath V.R.
        from Delhi, Delhi
        Jan 28, 2008
        Resolved
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        To
        Kotak Mahindra Bank,
        Bangalore.

        Dear Sir,

        I am Manjunath. One month back I applied for a personal loan with you. The next day itself, your executive came and took all the documents including my Citi Bank Cheque Leaves for processing. Then, your unprofessional executives dropped the cheque to Axis Bank (UTI) where I do not even have an account. Then they kept on lying that they have deposited the cheque to Citi Bank, and until today I have not got my personal loan.

        The funniest thing about your bank is your system generates an SMS saying "Congratulations, your loan has been sanctioned, and the Cheque No XXXXX deposited in the bank, but it only has 5-digit numbers where a Cheque normally has 6-digit numbers.

        Please consider this complaint as a high priority and do the needful.

        Phone number of the executive of your bank (I think he is a fraud) as well as my phone number will be made available upon request.

        Regards
        Manjunath
        Aug 13, 2020
        Complaint marked as Resolved 

        BOND — FOR OTHER BANK

        sir,
        i am request for extra 1 bank provide in our city Roddam.alreay one bank running but more problems for deposits and with draws in the bank because more peoples in the transaction the rural village(Roddam).so kindly support extra new bank arrange immediatly.




        thanking you
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          A
          ANAND .S
          from Pune, Maharashtra
          Jan 17, 2008
          Resolved
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          I have been at the receiving end of KOTAK ADAYAR's unfriendly customer attitude for around an year and a half now.They had promised a ZERO BALANCE ACccount while the account was opened but have been continually debiting around 700 rs every quarter for NON MAINTENANCE Charges. The last quarter's debital was even funnier because the NON MAINTENANCE Charges were levied when I had 20% over and above the minimum required balance-for a normal account.
          The customer representatives at KOTAK ADAYAR are avaoiding my calls , refuse to answer my emails and generally refuse to keep up even the basic opening promises. I feel I am dealing with an organization that does not know the meaning of Customer orientation at all.the bank has shown no steps in trying to resolve this issue over the past year and I am fed up from running from pillar to post.
          regards
          anand
          Aug 13, 2020
          Complaint marked as Resolved 
          I have my own complaint for imposition of penality of Rs 300/- plus Service tax thereon for the cheque dropped by the third Party who has has not singned the cheque. The peon of the cheque holder dropped the instrument into their DropBox and they got the chance to collect the penality (money) which they are always awating.I have informed thrice in writing to the branch in sectro -9, chandigarh but they are sitting on it to take any decsion, but assuring that we are sending mail to higher authorties and wait for the decision. they seems tb be First cousin of Lehmen Brothers.
          I HAVE A HOME LOAN 94820 IN THAT AFTER THE RISE OF INTEREST RATE TO 14.5% MA EMI JUMPED TO 14754 FROM 10682 I PAID RS225000 WITH A REQUEST FOR REDUCING MY EMI(AFTER SELLING MY WIFE'"S JEWEL AND BORROWING) AFTER 20 DAYS THEY TOLD THAT THEY SHOULD PAY ADDITIONAL RS9000/- TO REDUCE MY EMI. IF THEY HAVE TOLD EARLIER I WOULD NOT HAVE PREPAID RS.2.25 LACS. THIS IS VERY CRUEL UNJUST TO A SINCERE BORROWER. HOPE U WOULD TREAT BORROWER LIKE ME IN GOOD MANNER AND REDUCE THE EMI SO THAT THE LOAN DONOT FALL AS NPA.MY ONLY QUESTION IS THAT THEY SHOULD HAVE TOLD ME CLEARLY THAT I HAVE TO PAY EXTRA CHARGES TO GET MY EMI REDUCED. ALONG WITH THE MONEY I HAVE GIVEN A WRITTEN REQUEST FOR REDUCTION IN MY EMI. MY A/C IS AT KMB LTD EGMORE CHENNAI.PL DO THE NEEDFUL TO REDUCE MY EMI WITHOUT CHARING ADDTIONAL CHARGES
          i heard that kotak bank is in trouble, so be careful all and it is advise if some one is keeping lots of money at kotak, must draw and transfer to some nationalized bank asap'
          i have availed a home finance loan from kotak mahindra almost 3 months back, i have still not recd the home loan kit . i have tried to call kotak infinite times ( on following nos : 66782307, 66782320, 21 ) these are answered only by coincidence . i have also availeda home loan protection plan which was foorced on to me ( they said it is compulsory otherwise loan will not be sanctioned, which is a restrictive trade practice ) and paid a premium of 21 K rs, i still not recd receipt of the same and hence could not avail tax benfit this year, even for a paltry document like pricipal and interest statment for the year, i was required to go to their branch near vakola mumbai 2 times ans was made to wait for almost 2 hrs before being attended . they are least bothered about the agony theirt customers are made to go thru .before being associated with them i was banking with HDFC, they did not give me a chance to complain for 3 yrs ( jut to tell that it is not in my nature to complain ) . i hate myself for opting for kotak home finance . My details of home loan are ( acc no : 2132050 ), MY CONTACT NO IS : [protected] ), I ALSO KNOW THAT no body will even bother to read all this , but iam only taking a chance that some cutomer may read this and deter from opting for kotak mahindra, i also know that i have made a lot of spelling errors while writing this complaint, but i am not in a mood to go for spell check,
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            P
            Preethi
            from Delhi, Delhi
            Jan 10, 2008
            Resolved
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            Do not fall for this scam - kotak mahindra personal loan

            I was approched by one of the field executives representing Kotak Mahendra for a personal loan. I submitted all the documents required in the matter of a weeks time. After this is what got me really thinking "If i took the right decision by choosing kotak mahendra as the company I want to deal with".

            I was asked for some specific set of documents by the field executive first, which was promptly submitted. Later I...
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            A
            Amandeep
            from Gurgaon, Haryana
            Oct 21, 2007
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            This is to inform you that Myself Amandeep Arora, 4-65-A Shivaji Nagar, Gurgaon-122001, one of your non valuable customer with A/c No[protected] has been charged Rs 56. -- For twice in this month without any proper justification from neither your helpdesk & nor from your very ruthless and non cultured (who don’t even know how to talk) executives that deals in this sort of problems. its not the matter of amount, it’s the matter of standard that the company claims to be.
            It is that on 13-10-07 I withdrawn Rs 7000 from the atm u have just installed in our company name Omniglobe international,231 Udyog Vihar, Phase-IV Gurgaon and I came to know the balance to be 7071 before withdrawal. I wanted to know about the cheaque clearance of Rs 6000 so I requested a mini statement that I got printed from your machine showing last 7 or 8 transactions and I was shocked to see that I have been charged rs 56. -- On 6th of this month and today too. for that I made a call at your helpdesk [protected] number which is again not working in night for the last 2 weeks or more(as I go in night shift so I came to know) so I called it again from my home in morning and I talked with CCE named Sonia & registered a complaint number SK03.
            Now just before I am writing this I received a call from [protected] at around 3.45 pm[protected] but unfortunately I don’t remember the name of person speaking & I am very sorry to say that person seriously needs soft skill training as he should learn how to talk to the customers, at least to the customers who are part of corporate clients. he just called me and said that u must have wrongly pressed the button for full statement that you would receive at your mailing address and if you haven't received any then I would send you or collect it from our branch, when I told him that I haven’t made any such request as I don’t want any such statement and I have just received a mini statement from the machine for which I have requested then he said no no we don’t have any mini statement request in our machine and it is for the complete statement that u would receive at your mailing address and later he said ok we have that mini statement request (after I told him the path to reach that) but still I have wrongly pressed the complete statement request and that I will receive. (He was just sticking on the term that no u have pressed wrongly). I asked him ok if I make a request for complete statement would I be receiving it at machine then he said no then I said but I had received at machine so it is clear that I requested mini statement and there seems to be problem in the machine programming but he was still sticking on no no and when I told him that ok I think I am this much educated to differentiate between the mini statement and complete statement then he said ok the charges that has been debited cannot be reversed so he just cut down the call.

            After that I tried to call back that number but no one picked.

            Now tell me Is this the way that these persons are trained to solve the problems. I am very sorry to say that this is very harmful for you if their are any more persons sitting in, as this not helping to improve the business in any way. And I think I don’t need to tell in this competitive world in which their are many brands trying to get different customers once the faith of client is gone you can never get him back as it is with me.

            I am ICICI & Centurion Bank of Punjab subscriber for the last two and half years and have never faced such problem, but here in just 3 months you see.

            Now you see i am part of HRD of my organization and if I mail this to my organization heads and the different departments and just paste the printout of this outside your ATM location in our company I don’t need to tell the business loss you are going to face from our organization as I guess we have given you app 1000 A/c's from our company.

            I hope you take care to do the needful acts .

            Regards
            Amandeep
            [protected]
            [protected]@rediffmail.com

            Hoping to receive a reply soon...
            Aug 13, 2020
            Complaint marked as Resolved 
            Hai,
            I am Saravanakumar my personnel Loan is approved beform one month but till now no process get done. I didn't get my personnel loan i contact to the office in Parrys chennai. But i didn't get prompt reply. Just i want to know is it possible to give me loan or not . After that i can proceed my self with other banks.


            Thanks & Regards
            G.saravanakumar
            Mobile : [protected]
            9/14, Rajammal Street
            Shenoy Nagar
            Chennai-30
            I Ragini Pandey VLCC employee is holding a/c no [protected] of your bank (Kotak Mahendra Bank). I had done shopping at Vishal Mega Mart at Rajouri garden With my card. The charges are made twice(card used by the vendor twice in first transection card had not oprated but in second transection card had been debited0 .Please give me the mini statement of my a/c.Please send details as earliest.

            thanks
            To, Date:[protected]
            Kotak Mahindra prime Ltd.
            Vinay Bhavya complex
            1 st, . floor—cst Road
            Kalina – santacruz ( E)
            Mumbai—40 098

            Kind attn. Mr.Amit Mohan


            Sub:-- Clarification of sanctioned Loan amount against Car finance.
            Reference:- Agreement no.—CF—4688335dt. For Rs.1, 36, 000/--

            Dear Sir,

            Kindly clarify the following.

            1} Loan amount sanctioned & paid Rs. 1, 36, 000/- -- Rs.one lac and thirty-six thousand
            only and paid to SAI Motors—Mulund accordingly Sai Motors confirmed about said
            amount.
            2} Agreement showing Loan amount paid to me Rs. 1, 51, 000/--which is Not correct.
            Pl. send me copy of cheques issued Rs1, 51, 000/- to SAI Motors
            3} PDC collected for Rs. 5454/-- as against Rs.4711/-- for 36 months.
            4} Total amount through PDC being paid Rs.1, 96, 344/-- as against 1, 69, 596/--.
            5} Rate of interest Not shown, which is required Legally.
            6} How come extra amount for Rs.15000/-- is added as paid amount is Rs.1, 36, 000/--

            Is this policy of your organization to collect money without clarifying to customers on
            Papers?? What is the legal benefit & loss to me?
            I am overburden by paying this extra EMI hence this need to clarification on paper.
            I request you to kindly clarify above query & return back my extra money being
            Collected from me.

            Thanking you
            Kk sharma
            Dear sir,
            Kindly send me the details o[censored]r branch address @Gwalior ( MP).
            Recently I hv trasferred from MERRUT to GWALIOR.

            REGDS.

            Mnaoj
            This charges were rectified later on.
            RESPECTED SIR

            I VIKAS AGGARWAL HOLDING AIC NO.[protected] OF YOUR BANK ( KOTAK MAHINDRA BANK) TODAY I USED ATM MACHINE OF CORPOATION BANK AT SHALIMAR BAGH .WHILE WITHDRAWING RS 100/- UNFORTUNATELY ATM DEBITE RS 3000/- AUTOMATICALLY .BUT IN REALLY I HAVE NOT RECD. ANY RUPEE.

            SO IT IS REQUESTED TO U PLZ CR MY 3000/- AT EALIEST

            REGARDS

            VIKAS KR AGGARWAL

            [protected]

            AIC NO [protected]

            CARD NO.(8 DIGIT[protected]
            I Have pd instalment for nov month by dd no 519010dt 20/11/09at your kalina office on 20/11/09. still your collection agents harasse me on phone and use rubbish language, In spite of paying dues these people ask me several quetions. please stop this harassement . I got phone calls from phone no [protected].
            Please look into the matter
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