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Kotak Mahindra Bank Complaints & Reviews

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Updated: Nov 7, 2025
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Kotak Mahindra Bank reviews & complaints page 229

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P
prateek1783
from Chennai, Tamil Nadu
Sep 16, 2010
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disable of 2 way sweep for FD

Address: Raipur, Chhattisgarh

Dear sir,

i have my current a/c named VINAYAK ENTERPRISES at kotak mahindra bank civil lines, raipur
the bank provide us a 2way sweep facility for transfer of my money to term deposits and give Fixed Deposit's interst in it.
i had enabled this facility in my account and it was going well for more than a year then one fine day this facility is disabled without my prior information ....
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zeeshan.sumrani
from Mumbai, Maharashtra
Sep 13, 2010
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Address: Mumbai Suburban, Maharashtra

Dear Sir,

I had applied for a Kotak Trump Gold Credit card last month. The bank had emailed me a special invite for the same and I had filled out the relevant forms also on their website. But after that there was no response for 2 weeks. After that I got a call from the bank representative verifying the various details. But again there was no further communication.

Today when I called up on their helpline, they again took my details and told me that they cant issue me a credit card. Because I work for an NGO which is not listed in their private companies database. Also, I do not have any other banks credit card, so they cannot issue me a credit card.

My grievance is that why didn't the bank take this into account before sending me the invite? Also, as a person having a very strong credit history can I not get a credit card in this country just because I work for an NGO?

My application meets all the other criterion mentioned by the bank except the listing of the company.

Please support!

Thanks,

Zeeshan
Aug 13, 2020
Complaint marked as Resolved 
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    PREM KUMAR jha
    from Patna, Bihar
    Sep 10, 2010
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    Address: South Delhi, Delhi

    WE TAKE A LOAN VIDE FILE NO CF 4252072 AND CF 4252020 FOR RS 21456,WE CLEAR ALL PAYMENT,ONE CHEQUE BOUNCED AND WE ALSO PAID RS 500 AS BOUNCING CHARGES,AT LAST COMPANY CLOSE THIS LOAN AND ISSUE A NEW LOAN VIDE FILE NO CF5737982.WHEN OLD LOAN IS CANCEELED THEN WE MAKE A STOP PAYMENT OF OLD CHEQUE AS PER MR PARTHA CHATTEJEE EMPLOYEE OF KOTAK PRIME,AFTER SOME TIME MR CHAWLA COLLECTION AGENT IS DEMANDING RS 2300 AS PENALTY AND ALSO HARRASHED ME ALWAYS ,KINDLY REGISTERED A COMPLAIN AGAINST KOTAK PRIME COMPANY.AT LAST VERY BAD COMPANY KINDLY TAKE NECESSARY ACTION AND WAIVED MY CHARGES.
    MY MOBILE NO [protected]
    Aug 13, 2020
    Complaint marked as Resolved 
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      sunilmsharma
      from Rajgarh, Madhya Pradesh
      Sep 10, 2010
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      Address: Barwani, Madhya Pradesh

      To,
      The manager,
      Kotak Mahindra Bank Ltd.
      Indore.
      Subject: - Harassment by sending non-existing accounts statement.
      Ref: - loan agreement no: CV-672058, CRN No. [As mentioned in your letter] 1596627

      I regret & condemn you to state that,
      1. I have borrowed the above reference loan for a TATA TIPPER on 26-MAR-2004.
      2. The tenure was 35 months & the last EMI was due on 25-APR-2007, and the same has been paid by us
      on 31- JAN -2007 by cash vide receipt no TCR 530342 [ temporary cash receipt, collector MR.GURJINDER.]
      3. No amount was due or payable on that date; neither has been asked to us.
      4. Since 31st JAN ' 2007, no communication for demand of any balance payable by us has ever been communicated by any mode till date.
      5. At the time of payment of last EMI, the statement showing Rs.0.00 has been shown to us & being said that the same will be sent to you by post and never been sent.
      6. on 30th- AUG - 2010, im in receipt of a bank statement claming Rs.176, 236.55 outstanding in above referenced account as a debit balance.
      7. it has caused a sudden mental shock and harassment to me , and as Iam a cardiac patient , the letter caused a great torture to me.
      8. I have borrowed one more TATA TIPPER after this one from KOTAK itself & that too has been finally paid & the entire loan amount has been paid by us & we have the RECEIPTS of all payments.
      9. After receiving the letter, I have immediately reverted to your TOLL FREE no.[protected] & they have redirected me to your Indore branch & they have assured me to look into the matter & call back, but never responded back.
      10. Iam finding mysel[censored]nder a deep shock & mental torture caused by your illegal and indecent acts.
      11. Mean while I have requested , even by writing letters regarding issue of NOC for the same vehicle, but every time the bank has assured me that the file is in our Mumbai office & it always takes time , but u don’t worry , we will dispatch your NOC as soon as we get it from Mumbai head office.
      Im enclosing the receipt of the payment of last EMI,
      & i request you to look into the matter seriously; any further correspondence will enforce me to take the matter to hon. court of law to get justice & the compensation for defamation and mental harassment caused by you and the whole responsibility has to be bourn by you.



      SUNIL SHARMA, DATE. SEPT, 9, 2010
      46, JAWAHAR MARG,
      BARWANI. [ M.P.]
      Aug 13, 2020
      Complaint marked as Resolved 
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        N Jalesh
        from Delhi, Delhi
        Sep 9, 2010
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        Address: Vadodara, Gujarat

        Dear Sir

        This has in reference to the Auto Loan I have taken from Kotak Mahindra Prime Ltd.
        bearing my contract no: 4643286.

        It may Please be noted that I had been paying EMI's regularly thru ECS but suddenly there was change in our Bankers. I had requested the Local staff of KMPL about this and they said that this facility is managed by our HO. Since than there is now communication from their end. Time and again I have been telling the local staff who comes for Collection of payments at my place. Today I have been served with an Arbitration Notice by them. I just fail to understand why this notice. Yes I do agree that there are 2 EMI's outstanding as of now & the same is also aware to the regional collection manager Mr. Pradeep Vyas . Even Today I spoke to him about the same and in-turn he informs that I cant do anything in this regards as the same is handled by our HO.

        I now seek your help & advise on the same on the occasion. It may please be noted that the loan is still on & there are 20 EMI's still to go. Look forward to hear from you soon in the matter. My contact points are: Email: [protected]@gmail.com & Mobile nos: [protected].

        Thanks & Regards

        Jalesh Nilkanth Baroda
        Aug 13, 2020
        Complaint marked as Resolved 
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          J
          jeevagarments
          from Bengaluru, Karnataka
          Sep 8, 2010
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          Address: Coimbatore, Tamil Nadu

          I had taken a vehicle loan from Kodak Mahindra prime Ltd by loan agreement No:CF4353749 and paid all the installments. After the completion of the installments I had called to their office twice to send the clearance certificates, but there was no positive action from their side. If there are any dues in my account they should have informed me so that I could have cleared it immediately. But without doing so they have abused & irritated me by sending a threatening legal notice through SA Associates Bangalore. This is very very UNFAIR.
          Please not that we have not even received any single notice or a phone cal from bank.

          Kindly contact further to the below.
          B.Ramanujam
          Managing Director.
          Jevagarments(p)ltd.
          Ph:[protected]
          emai: [protected]@jeevagarments.in
          Aug 13, 2020
          Complaint marked as Resolved 
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            prema27
            from Morjim, Goa
            Sep 6, 2010
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            Address: Jorhat, Assam

            I HAD APPLIED FOR REDEMPTION OF MY KOTAK EMERGING EQUITY SCHEME GROWTH WHICH I PURCHASED ON 30 MAR 2007
            1000 UNITS FOR 10000/-

            WHEN I APPLIED FOR REDEMPTION ON 10 MAR 2010 I WAS TOLD THAT REDEMPTION MAY BE DONE AFTER 31 MAR 2010 .

            AGAIN ON 13JUL 2010 I APPLIED FOR REDEMPTION THINKING THAT MY REDEPTION REQUEST IN MAR WAS NOT HONOURED . I DIDNOT RECEIVED ANY INFORMATION TILL 6SEP 2010 . WHEN I ASKED FOR STATEMENT I FOUND THAT MY STATEMENT SHOWING REDEMPTION IS ALREADY DONE IN THE MONTH OF MAR 2010 AND PAID VIDE CHEQUE.

            I CALLED UP KOTAK MUTUAL FUND OFFICE GAU AND TALKED TO MS ELDORA DAS WHO TOLD ME THAT MY CHEQUE WAS RETURNED DUE IMPROPER ADDRESS WHEREAS I HAVE GIVEN MY PERMANENT ADDRESS . NOW WOULD LIKE TO KNOW WHO WILL PAY INTREST FOR ALL THIS MONTH FROM MAR TO SEP 2010 7 MONTHS.

            AWAIT YOUR RESPONSE.

            PREMA SHERPA
            Aug 13, 2020
            Complaint marked as Resolved 
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              S
              sharmaraghuvir
              from Imphal, Manipur
              Sep 4, 2010
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              Address: Delhi

              I bought a policy of kotak life insurance (Policy No.[protected] in the name of myself (Raghuvir Sharma) in the month of jan 2009. I recived the policy on 2/2/09, but there were many personal detail was wrongly written on the policy certificate without my consent. I sent the policy back to the head office (Kotak Mahindra Life Insurance, 9th floor, Godrej Coliseum, Behind Evrard Nagar, Sion(east) Mumbai) on 6/2/09 by registered post of Indian postal. The policy was delivered within grace period to kotak life insurance, But they told that we did not recieved the policy. I complaint the postal department in response postal department isssued my certificate that policy had been delivered on the obove address. The premium of this policy has been deucting from my bank a/c by ECS. Now, I am telling them i[censored] can't cancel my policy atleast isssue me a duplicate copy of certificate. Whatever they have adviced me to do, I have done everything. Now, they are telling me you have to pay 800 penalty charges for issue of duplicate copy.
              But there was no fault from myside. Why shall I pay for this.

              PLEASE HELP ME.

              YOURS FAITHFULLY
              RAGHUVIR SHARMA
              B2-14, PHASE IV
              AYA NAGAR
              NEW DELHI
              PIN 110047
              MOBILE: [protected]
              +1 photos
              Aug 13, 2020
              Complaint marked as Resolved 
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                narender_72
                from Dehra Dun, Uttarakhand
                Aug 30, 2010
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                Address: Central Delhi, Delhi

                I have resigned from Kotak Life Insurance in May 2006 and I have submitted FOUR TIME my PF from in Delhi ( Ambadeep Bldg.) office but I am very surprise that I have still not getting any kind of responce from any office ( from PF/Kotal life ) whenever I tried to contact Kotak Ambadeep office in HR deptt. every time they did not give me satisfactry answer. Last time I deposit the PF form on May 2010 along with cancel cheque but still I am waiting for their responce. I am regularly trying to contact their HR deptt. but no one is comming on Phone.

                My Employee Code was : OM3189 - Grade SP-2
                Last working day was : 06.05.2006
                PF No was : MH/45187/3177
                Email Id : [protected]@rediffmail.com

                Please try to short-out my problems.

                Regards
                Aug 13, 2020
                Complaint marked as Resolved 
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                  salilnanal
                  from Mumbai, Maharashtra
                  Aug 26, 2010
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                  Address: Mumbai City, Maharashtra

                  My name is Salil Bhalchandra Nanal i have been cheated by an agent name mr vishal thakkur saying tht he is frm sion9east) head branch of kotak life insurance he had promissed me a refund on my old policies which ver in a laps mode he told me to invest rs 1,75000 in a super advantage plan which was un affordable to me after repeted calls he or his collegues did not respond so i went to kotak life building at sion(east) mumbai there i came to know tht i was cheated and taken for a joy ride
                  please look in to my case and help me get a refund on my new policies which was wrongly sold to me the police nos are 02058684 dated 20/07/2010 and 02021046 datd08/07/2010 pls help me in this matter

                  THANK YOU
                  Aug 13, 2020
                  Complaint marked as Resolved 
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                    Address: Maharashtra

                    Ref : Car loan agreement no. CF - 4859582

                    Dear Sir,

                    Pl. find attached herewith the scanned agreement copy

                    In agreement it is clearly mentioned that, EMI is due on 10th of every month.

                    But then also kotak Mahindra has presented PDCs on 1st of every month & withdrawn money from my account on 2nd or 3rd of every month. Money was withdrawn 7 to 8 days earlier than the agreed date.br...
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                    sreeks
                    from Mysore, Karnataka
                    Aug 23, 2010
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                    Resolved

                    Tank leaking problem

                    Address: Mysore, Karnataka

                    Dear Users,

                    I have a Kotak SunMaxx Solar Water Heater purchased in 2007. The Dealer whom I met to purchase the product was so sweet and interested that he left no stones unturned until the sale was complete. It was not too long before the unit started causing problems. The first service call was awesome, on dot and sincere.

                    But the story took a turn when the problem recurred not too long after the problem was...
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                    vpvasu
                    from Calicut, Kerala
                    Aug 22, 2010
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                    Address: Malappuram, Kerala

                    I had taken a vehicle loan from Kodak Mahindra Ltd in April 2009 (No:CF5141500) and paid all the installments. Due to the internet problem of the Vysya Bank Tirur, there was a delay of few hours in cheque encashment and the amount was paid by CASH as per their instruction within few days..After the completion of the installments I had called to their office twice to send the clearance certificates, but there was no positive action from their side. If there are any dues in my account they should have informed me so that I could have cleared it immediately. But without doing so they have abused & irritated me by sending a threatening legal notice through SA Associates Bangalore. This is very very UNFAIR.
                    I dont know to which address I should send the overdue interest mentioned in their letter
                    Regards. V.P.Vasu
                    "Vasantham" Thunchan Road
                    Tirur 676101
                    [protected]
                    Aug 13, 2020
                    Complaint marked as Resolved 

                    KOTAK MAHINDRA PRIME LTD — Over due interest

                    I have taken car loan and all the installments were over two years back. There was no communication any about Overdue interest. One fine day , I got lawyer notice to pay the same. This is unfair. Bank authorities should contact me and get it cleared
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                      pratap_pv
                      from Mumbai, Maharashtra
                      Aug 20, 2010
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                      Address: Mumbai City, Maharashtra

                      Hi, I have a kotak bank account and the person had conme to me stating that they would be offerring me a zero balance account. But after two years they started deducting the money stating non maintainance of balance charges for every quarter without informing about the same. After complaining the customer relationship manager, the person told me that the offer was only for two years but this wasn't mentioned anywhere neither the same was communicated to me. The customer reltionship manager asked me to give an application and then he will get the amount reversed but till now nothing has been refunded.

                      I request everybody please do not go for Kotak Bank in any case.

                      Can anybody tell me how to deal with this kind of cheating??

                      Thanks in advance
                      Pratap
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      I faced exactly same problem. Even penalty was deducted from my acc. for 2 months. I closed the acc. Indeed bank indulges in such awful, unfriendly activities. In fact their relation mgr. charged me some few hudred Rs to open demat acc, but later bank refuged to open the acc. saying the R.M. represented wrrongly.
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                        M
                        manassengupta
                        from Mumbai, Maharashtra
                        Aug 16, 2010
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                        Address: Mumbai City, Maharashtra

                        Due to being unemployed, i have not been able to make a payment on my Kotak CC for the last 3 months. Which was within my Protection plan. Prior to which for a period of nearly a year, i maintained perfect record with them.

                        About 2 weeks ago i recd a call from on their collection teams regards payment. I told them to call me a week after that.

                        I guess i made a mistake of being honest with them, and telling them that i have all intentions of paying back the amount i owe (< 25000).

                        Since, then a female calls me up everyday and harrases me asking all kinds of questions regards my income, employment, so much so that i told them clearly that i shall deal with the bank directly and not through her.

                        last week, on tue-thurs i was called nearly 250 times. After me telling them i could not speak to them then.
                        This included continuous calls from the number [protected]/36 from 1030 in the morning to about 1245. Without a break.

                        the same has been started today, with me answering and telling the lady (??) that I have contacted the bank directly. (which i have documentary proof of).

                        I have recd atleast 25 calls today from that number after speaking to them thrice.

                        Is there a course of action i can take against them? This has to be within the legal definition of 'harassment'.
                        Aug 13, 2020
                        Complaint marked as Resolved 

                        Credit Card — Irresponsibility

                        It is really becoming very boring and unacceptable when the matter comes to HDFC Credit card. My wife has applied for a GOLD Credit Card from Salt Lake, Sector - V, Kolkata branch around 1 month before.
                        > 3-4 days back she has got a call from HDFC. The executive was telling that the card
                        has been approved and will be dispatched soon.
                        > But yesterday when my wife has called up HDFC Credit Card helpline[protected], they
                        were telling that the card has been declined for wrong address.
                        > Again today they are telling that the card has been declined, but reason can not be
                        told over phone.

                        Now my question is for a single card why there are so many contradicting
                        comments??????? What has actually happened to the card and why??? If you are not able to
                        provide card to customers, then why are you influencing customers to apply?????

                        And the most important thing is that this is not the first time I am facing this issue.
                        Long back when I had applied from the same branch, I also faced the same issue. Nobody
                        from the branch could help me and ultimately after a long try I had to get the card
                        completely in my own effort.

                        So is it the problem with the branch or something else?????????????????? This is not at
                        all acceptable that customer will continue applying for Credit Cards and all the cards
                        will be declined.

                        Kotak Credit Cards — Irresponsible

                        I request the balance transfer amount of 54000/- from kotak bank credit card to icici bank credit card on 24 July 2009. They have taken a request and sent the D.D with sms. Actually this D.D has to reach me within 7 working days. It has to come to my address #370, 6th 'A' cross, 29th main, B.T.M. 2nd stage bangalore. My office hours are 9 AM to 6PM so i was not available in house. They have sent the D.D by Express It courier. Express It courier people did not called me. After 10 days(4th of august) i called kotak credit card regarding i did not received the D.D. Then Kotak customer care said it was return back to bank, by saying it is because of door lock. I said without intimate( at least one call ) how it is returned back. Then he said again he will send the D.D. I said O.K. I got the sms your will recieve the D.D. with no. After 3 days i went to express it courier office and i asked about kotak D.D. Then he found that and given me. I scolded that people plz just give me a call before sent back. Then i deposited that D.D. in Icici bank. They sent for the clearance to kotak card they stopped the payment for D.D. I called kotak cards regarding this then they said it is canceled. They is no request for the D.D. and saying neglect that sms.

                        I have charged with 250 for D.D. return, and also payment date is over i have to pay interest charges.
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                          om prakash lochar
                          from Mumbai, Maharashtra
                          Aug 14, 2010
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                          Address: Ghaziabad, Uttar Pradesh

                          one of the executive of katak life insurance company has taken my blank cheque of rs.1,68,000/- for company policy and he has withdrawn from my account from icici bank with out my information.my self om prakash lochar my mobile is +91-[protected] & my address is H-114,DETA TWO ,GREATER NOIDA.
                          THE CONCERN IS ICICI BANK IS NOT GIVING ME THE PROPER ADDRESS OF THIS GUY DUE TO I AM VERY MUCH TENSCED & VERY WORRIED.
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          Hi,

                          We are sorry to hear about the problem. We have made a note of your mobile number and will contact you soon to address your concern.

                          Regards,
                          ICICI Bank Customer Service Team.
                          Hi,

                          We request you to write to [protected]@icicibank.com with the subject line as UID 651512 with your 16-digit account number as we are unable to contact you.

                          Regards,
                          ICICI Bank Customer Service Team.
                          I am your customer & i have your kotak super Advantage plan(UIn-107LO58V01) . My policy number is 02006684 and client id is 53802695.
                          At the start of policy i have given 5 thousand rupees by cheque but after that i have not paid any single installment .So please rewart me what is my require amount to pay premiums and where i can fill it.
                          My cell no also chenged and new nomber is [protected].
                          So please guide me for same.


                          Thanks & regards.
                          Tushar Bhanudas Baviskar
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                            Manuel.Bablu
                            from Bengaluru, Karnataka
                            Aug 13, 2010
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                            Resolved

                            leakage and pressure / Solar heater

                            Address: Mysore, Karnataka

                            Dear Sir,

                            I have purchased 200 lts Solar water heater by model "SUNMAXX 200 LPD from Kotak Urja dealer at Mysore by name Sri Kotak Systems dated[protected] vide invoice no 1036.

                            Right from day one the its having the perinial problem of leakage and presurre. In this regard the dealer has sent his service person and rectified. But again its having the same problem. Now when I contact the dealer i was told...
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                            Kishore Sharma
                            from Ahmedabad, Gujarat
                            Aug 13, 2010
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                            Resolved

                            Address: Ahmedabad, Gujarat

                            I used my Kotak Mahindra Bank ATM on 04.04.10, at Union Bank Of India ATM, tried to withdraw Rs.4000/-, but after processing the same, ATM machine showed some error and screen god blank. When I checked my account details after few days, there was a debit of Rs.4000/-, its been more than 3 months now, but Kotak Bank is not supporting to get my money back, as per their records the transaction has successfully made, where as i have checked daily journal entry o[censored]nion Bank ATM of that particular day, which doesn't show any transaction of mine.

                            Now Kotak Bank officals are in no mood to help me get my money back. I am in helpless situation
                            Aug 13, 2020
                            Complaint marked as Resolved 
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                              ajay kumar 151
                              from Chennai, Tamil Nadu
                              Aug 12, 2010
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                              Address: Mumbai City, Maharashtra

                              Dear madam/ sir,
                              This is Ajay Kumar Singh,regarding my foreclose of Kotak Mahindra Prime Limited car loan which was yet not updated on CIBIL..As per Loan agreement no : CF/4828660 Which was on the name of Mr.Ajay Kumar Singh. I am still waiting for updation on CIBIL for foreclose of my car loan with KMPL.
                              So I request you Please do the needful thing as earliest possible.


                              Thanks & regards

                              Ajay Kumar Singh
                              ([protected] /[protected])
                              E MAIL :[protected]@rediffmail.com
                              Aug 13, 2020
                              Complaint marked as Resolved 
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                                Komalpreet kaur
                                from Pune, Maharashtra
                                Jul 31, 2010
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                                Resolved

                                Address: Chandigarh, Chandigarh

                                Ref: Policy No[protected] Client ID[protected]

                                Dear Sir,
                                We wish to bring to your kind notice that the company agent has encashed a cheque of RS 10000 from us fraudlently by misrepresenting the facts of the policy sent to us. We are surprised what he told during meeting that was entirely averse in the policy received by us. We feel that the agent has misrepresented the original things of the policy and misguided us and got a cheque of RS10000 from us which we feel he have encashed for getting his commission from the company and nothing to do with the customer. He assured us RS 3.00 lack insurance and double the money after 3 years but in policy the cover is for RS1.00 lack and the money will be repaid after 20years which is all against what is told by the agent. We have already send three letters to your Mumbai office but surprisingly they never bothered to reply even a single letter. This is our last request to your office before going to media against company's modes opreandi to exploit the people by misrepresenting misguiding the people.
                                We hope that we will be refunded RS 10000 + interest @ 24% till date + RS50000 towards inconvinence caused to us due to the agent of your company before we should approach to IRDA and Consumer court and to local police station for making fraud with us by the company agent.
                                Your early reply will be appreciated.

                                Yours faithfully,
                                Komal preet kaur
                                Aug 13, 2020
                                Complaint marked as Resolved 
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