Kotak Mahindra Bank Complaints & Reviews

Hi,

It has been over 6 months when i opened an account with Kotak Mahindra Bank. My CRN is 14898445. While opening an account (Last week of July’07) I was told by the bank executive Tarun Arora, that “as I have opted for the TRINITY account so as per the offer of the bank I’ll have to maintain zero balance in my account”. I got impressed with the offer and have submitted my document for the same on 28thJuly’07.

When i received the welcome kit for the same on 28th Aug ’07 I was shocked to read that I have to maintain a minimum balance of Rs 10, 000/- per quarter.

At the very next moment i contacted bank executive, and have droped a mail at [protected]@kotak.com to reply of which customer care peaple told me to contact bank personals.

In a written mail to me from Tarun Arora (bank executive of Kotak) admitted that the account is zero balance and assured me that you'll never be charged for it.

And now its over 6 months, Every quarter they are impossing fine on me for non maintainace of account balance, in this 6 months i have mailed them several times, and have personally contacted Mr Venkat Vinod, bank manager of Hyderabad Madhapur branch.

But still, nothing fruitful from there end, its just a clear case of fraud, I request you please have a look at it.

Thank you,
Jitan


So I request you to please look into this matter and get it resolved at the earliest.



Just FYI- I’m not in any case going to maintain the minimum balance of Rs 10, 000/-.

i open a account in kotak mahindra bank and still and i not get my ATM card, checkbooketc.what i only got is my passwords and nothing else.plz help me to tell then how i borrowed the money from the bank.

I am doing job in Delhi High Court as Stenographer, i want to secure my future thats why i joined your Company as premium holder, I take a policy of Rs. 20, 000/- from Kotak Mahindra, but one of the agent of your Company i.e. Mr. Kartik & a Branch Mananger of New Friends Colony, Delhi, both are fraud, they cheated me, i take this policy on 18th April, 2008, still i have not got the reciept of this policy, and i got the information that Mr. Kartik is a deciever.

i have personally contacted Mr. Bhalla Branch Manager, New Friends Colony, Delhi, several times bt he is also cheater.

Mr. Kartik is not the agent of your company, he is just simple employee, he have no license, Branch Manager knows this thing. he is also involve in this matter.

when i told to Mr. Bhalla that plz return my money coz i am salaried person, thn he given me a cheque of Rs. 4000/- on 08/07/2008 bt cheque was bounce coz o[censored]nsufficient funds.

when i told him again for this purpose, then he ignored me.

this is not the way; and one thing which is very important that this cheque in the name of Ms. Komal Garg, and i got the information that komal Garg was the agent of your company, and the license of komal Garg is used by Mr. Kartik, it means they use dublicate sign of komal Garg. its just a clear case of 420, (fraud, cheating) plz i want my money. I request you please have a look at it.

Kotak Mahindra Bank — Kotak not returning my money

On October 6, 2008 i tried to take out 1900 Rs from HDFC ATM in my delhi office.It said the "service is temporarily unavailable".After that when i tried to check the balance at kotak Atm it said Rs 1900 are already deducted.

Since then i have called the customer care for around 6-7 times and each time i was told to wait for 45 days which i did without any problem.It was last to last time when i called up customer care an agent named Manish told me that my money would be credited by 24-25 november 2008.today its 27th november and the money is still not credited!!!

This time i called up Customer service again and an agent named Nihal told me that "Sir, it may be that u would not get the money because, usualy, it doesnt takes so much time to credit the money in these cases.So i am forwarding the query to the concerned department"

I have already waited for 50 days.my money is stil not credited.It is my hard earned money.what a pathetic bank is this.i m really frustrated with this bank.Can any 1 in this world help me???????

Dear sir,
my Bal.is 650.00 in my account, acc no.is [protected]. i tried out to withdrow the amount less then my actual bal.availabale in acc. but transction was not successfull, ATM showing ansufciatant Bal.(148.00) i have withdrow 100.00Rs.[protected] now its showing 48.00 availabale in account. but there not clarification my 500.00Rs, ur requested PLZ. to the need full.
Thanks, and regards.
JITENDER KR. GAUTAM
A/C-[protected].

i am khurshid my account no is [protected].

my account is allredy closed last 26/11/2008.
but some rupees in my account .
i have personally contacted Service Manager([protected]), and also talking with Ms Neha(4131000 Ext No 121 and 126), Gurgaon Branch, Haryana, several times bt no body response till now.

So I request you to please look into this matter and issue me my check at the earliest.

Thanks,
Khurshid
[protected]

I HAVE 2 ACCOUNTS - SAVINGS AND CURRENT IN KOTAK MAHINDRA BANK, THEY HAVE ACKNOWLEDGED MY CLOSURE OF LETTER ON 02.01.09 FOR WHICH I HAVE THE PROOF - BUT TILL DATE THEY HAVE NOT CLOSED MY ACCOUNTS, WHEN COMLAINED ON CUSTOMER CARE THEY NOW TELL ME TO CLEAR THE DEBIT BALANCE IN THE ACCOUNT FOR WHICH THEY HAVE IMPOSED NUMBER OF CHARGES - AND THE DEBIT BALANE HAS COME TO 6 TO 7 THOUSASND - I DONT UNDERSTAND THE REASON FOR NON CLOSURE OF ACCOUNTS ONCE THE CLOSURE LETTER ACCEPTED IN ORIGINAL BY THE BANK - PLZ SOLVE MY PROBLEM

VIKASH BANSAL
[protected]

cheking balance acount

Kotak Mahindra Bank — ATM Card Not Issued

Dear Sir/Madam,

I opened a current account in kotak mahindra bank before 2 months but till now I am waiting for ATM Card, I called many times but never get any positive response from bank. please do some thing for me.

Dear Sir/Madam,
This is to inform you that i have taken a personal loan from your bank(238399).but due to some unavoidable circumstances(only reason is i have lost my job) there is outstanding of 3 emis.But still i am trying to pay everymonth my dues whatever may the situation lying with me.There is nothing as such which shows negligencies on my part.But i am getting abused by one of your collector Mr. Bappa Saha(#[protected]) each of everymonth from the begining whose immediet manager is Mr.Rabin Paul sitting at Kotak mahindra bank Park street br.This person visit my home night at 10, 10-30 pm.This is for your kind information my both parents are sick.They cant even walk, specially my mother she is accute nervul patient(This is known to your person).Last month Mr. Bappa Saha wnt to her when nobody at the home and made abusive language against her, tell me i am taken loan if i am defaulter then what to do with my parents.I repeatedly told your person that leave me for this month and i will pay all your pending emis with in next two months so that there is at per with the bank's paper.
If you want you can check the conversation between me and your person, Sir/Madam if you find any language or word which shows negetive on my part please let me know i am giving you words or in writing whatever decission you people take i will follow that.But for God name stop abusing me or do something so that me and my family dont get abused by your men.
I am writing after so many days as i was thinking your person is doing your his job only, but this is not the way.

Please do something as he has given me thretning that he will be sitting at my home from tomorrow morning and he can do anything whatever he want(from the ph no[protected] at 16:10)

Thanks
Sourit Roy
[protected]

I was also promised of ZERO BALANCE SAVING ACCOUNT by Mr. Piyush Sharma (My Relationship Manager) when i opened my TRINITY account with Kotak. I verified with him many many times verbally before proceeding further and he assured that it will be zero balance account.

When I got my welcome kit, it was written in that i will have to maintain Average Quarterly Balance of Rs. 10000.00 However, this obligation was waived for the time-being!!! And just after passage of a couple of quarters, Bank intimated me via my Quarterly Bank Statement that now onwards i had to maintain an Average QUarterly Balance of Rs. 5000.00 (The tone of writing was such as if they were obliging me by reducing my Average Quarterly Balance from Rs. 10000.00 to Rs. 5000.00, whereas the fact is:
"They Promised me of ZERO BALANCE ACCOUNT and now they fraud people are asking for a minimum balance of Rs. 5000.00... I could not do anything as all promises (though they were sworn for thousand of times by my RM and other bank executives) were verbal.

Thnx a lot Buddy...

You have saved me from opening a trinity account with Kotak bank.

I am sure, bank will take notice that if they cheat one person, then it surely affects its customer base.

I have been also cheated by kotak bank and levied the AQBL charges .
Prashant Sinkar [protected]

please send to balence my account no.13677115

Sir I have made the transaction on[protected] in Karnataka Bank Atm I Made the transaction but I didn’t recived my money from the Atm so ia have given the complaint and I have filled the Charge Back request form it is over on[protected] but till now I didn’t recived my money so please wil u tell me when can I get my money back its an urgent

Sir I have made the transaction on[protected] in Karnataka Bank Atm I Made the transaction but I didn’t recived my money from the Atm so ia have given the complaint and I have filled the Charge Back request form it is over on[protected] but till now I didn’t recived my money so please wil u tell me when can I get my money back its an urgent

I am to state and submit the sorry state of affairs and high handed attitude of Kotak Mahindra Bank Ltd., and narrating it in short that me and my father who is now 76 Yrs had taken loan from Kotak mahindra Finance Ltd in the year 1995 for a period of 3 yrs and paid security deposits for which security deposit receipts were issued by K.M. Finance Ltd., in 1998 we communicated to the authorities that since our loan was coming to an end we would like to settle the loan by deducting the balance payable amount if any from our security deposits held by you and pay us the balance remaining amount and issue us the statement of accounts so that we are not defaulters on account of the loan that we had taken.

Inspite of settling the account we were shocked to hear from the K.M. finance company officials that there were no security deposit amount with the K.M. finance company, we produced our security deposit receipts held by us, which they started ignoring. As a result and to put pressure on us we were asked to pay our balance instalments or face the consequences and resultant the finance company impounded our vehicles and imposed one lakh as repossing/penalty charges alongwith our instalments, we immediately under protest paid the demanded amount and got our vehicles released. Since the finance officials were reluctant in settling the matter, we took up legal recourse in Bombay City Civil Court wherein the Hon, ble court passed in our favour Decree Order's for its compliance in 2008 which was subsequently served on Madam Sheetal of the legal dept of Kotak Mahindra Bank Ltd., but am sorry no action is yet taken on this order. We had also visited your office a number of times at Vinay Bhaviya Complex, CST Road, Kalina, santacruz, Mumbai and meet the officials and sent emails accordingly. Hence we seek your help and indulgence and appeal to you through this forum to please intervene and get us our justful dues.

Regards,
Ranvir Singh

Dear sir/Madam,
This is to inform you that on 26th july 2008. i deposited amount 6000/- Rs in cash in bhiwandi branch againt monthly instalment of (Rs 1879/-) as two wheeler loan that is to be deducted from on 5th of every month from my account, but to my surprise the amount has not been creadited to my account till 6th aug 2008. this i came to know when i received a call from the bank that there is no amount in my account and i had to pay fine along with the monthly instalment for that month. I called the accountant of that branch about the matter, he regrets me and told that it was due to his fault the amount was not credited to my account and he also assured me that he will refund the money of Rs- 450/- which i had paid as fine along with the instalment.
since then i am in regular follow up to that person every time he assure to refund the amount of fine but nothing has been done till date more over its going to be more than one year for this matter. so irequest you to please look into this matter and refund me my money at the earliest.

Dear sir/Madam,
This is to inform you that on 26th july 2008. i deposited amount 6000/- Rs in cash in bhiwandi branch againt monthly instalment of (Rs 1879/-) as two wheeler loan that is to be deducted from on 5th of every month from my account, but to my surprise the amount has not been creadited to my account till 6th aug 2008. this i came to know when i received a call from the bank that there is no amount in my account and i had to pay fine along with the monthly instalment for that month. I called the accountant of that branch about the matter, he regrets me and told that it was due to his fault the amount was not credited to my account and he also assured me that he will refund the money of Rs- 450/- which i had paid as fine along with the instalment.
since then i am in regular follow up to that person every time he assure to refund the amount of fine but nothing has been done till date more over its going to be more than one year for this matter. so irequest you to please look into this matter and refund me my money at the earliest.


Name:- moinurrehan shaikh
account no:-
CRN NO:[protected]
MOBILE NO [protected], [protected]

Hello.

This is somashekar ds who employed in NET AMBIT INFO SOURCE PVT LTD. a year back and i got kotak mahindra savings acount from the company side. Ofter two months i resigned my job over their. Its a year back story. Ofter that i uses my acount many a times. No any charges were imposed on my account but suddenly rs 478 rs were deducted from my account. I called customer care services they told that you need to maintain rs 10000 minimum balance for this account. Ok i will agree that. But no information will i got regarding this matter. So please reimburse my amount otherwise i will go to consumer court.

i working as a dra of kotak bank ltd for one year i working well howsome they are not responting my salary

This is the worst Bank in India, Personal Loan officers are un-professional and illiterate. I have take PL and due to my financial crisis (recession) I have not been able to pay last month EMI and Bank official looks like Gunda's came to my home and harassed me.

I am in very bad posn, do not know what to do.

Can any one one knows about Law... If I lodge a complaint on Kotak Mahendra Personal Loan recovery , is there any thing which I can benifit?????

Kotak Mahindra Bank is one of the worst bank which i ever have seen. I am working as a life insurance agent at Kotak Life Insurance Ltd., for which i get a commission on the policies which i have got to the company & the commission amount will be credited to my kotak mahindra bank which was opened by kotak Life insurance company itself. Now my account balance is showing a negative balance. When i checked with the customer care for the reason of negative balance in my account, they told me that i have to maintain a minimum account balance of Rs.5, 000 every quarter, if not maintained a charges of Rs.750 + service charges will be imposed (deducted from the account)every quarter. Actually the account is a commission account & now i have stopped doing the business, so my account balance would be around Rs.700. After deduction of the penalty charges by the bank people my account now is showing a negative balance. Such kind of banks will be difficult to survive in a present competitve world. When we look at SBI & other banks they are offering a minimum balance of Rs.500, which is good enough. Few banks are offering with zero balance account. When this is a case, why cant kotak bank reduce its minimum balance limit from immediate effect.

I request the concerned officials to take action against Kotak Mahindra Bank on account of cheating people by providing wrong information & misguidance.

Dear sir,
I am highly disappointed with your banking services. Please read carefully about my case because through this mail I am giving you a time period of one week i.e. for the date 27/10/2009 to take necessary action against your employee and also giving me a compansation otherwise then after I will go to consumer forum for the case matter. I have sufficient documentry proof to show the matter at forum.
The case matter:
===========
1) The date of 25/09/2009 your sales employee Mr. Ramesh Kumar (Employee Code: 22819 Branch: Lajpat Nagar) has came to my office for opening my saving account. He had offered me for "Zero Balance Account" and a credit card with that account. He had asked me for my ID proof, Address proof and also the initial cheque of amount Rs. 10000/- (Ten thousand only). I have submitted all the concern documents as well as the cheque (Cheque number: 005976, Bank: ICICI Bank) of same amount. He told me, I will receive the SMS on my mobile number [protected] within two to three working days as a confirmation about the account opening process.
2) On the dated 6/10/2009 the amount of Rs. 10000/- was debited from my account towards the account opening initial balance. From the date till now I have not received even a single messages form your bank regarding my account opening process and from the same day to till now, the mobile of Mr. Ramesh Kumar was found in switch off mode.
3) After enquired a lot from my side to your bank and also a lot of other employees of your bank I knew that my account was not opened so for. Mr. Jackob (Team Leader, Mobile number: [protected]) told me that I should again submit a form of dual signature. While the same I have submitted already, I was again submitted it to Mr Vipul (Mobile number: [protected]) "both are of your employees" on dated 13/10/2009.
4) After completion of all formalities from my side I did not know under what circustance Mr. Jackob has informed me that Kotak bank is neither giving me a "Zero balance account" nor the credit card and I should to maintain minimum balance of Rs. 10000/- balance in my account. And then after my account form is rejected (I don't know why?). He told me that they are arranging form bank side to return my cheque amount of Rs.10000/-
5) After making a lot of call from my side, on the dated 20/10/2009 your bank have refunded me my amount through the banker's cheque number 005471 from the Karol Bagh branch.
=====================>>>>>
Now the point is that; is it not the lack of services for consumer?
How can your bank may have my fund of Rs. 10000/- for a such long period of time (15 days)?
Why not bank resopnce me back regarding my account processing while bank shows hurry to take Rs. 10000/- from my account?
How is it become possible that, Mr. Ramesh Kumar give me the receipt of form number "[protected]" while after my approach bank have return me back the xerox of my form whose form number is "[protected]". How would it differ?
This is really a case of cheating and fraud then why not I have to lunch a FIR to police station regarding the cheating and fraud? and why not I have to go to consumer forum?

Please do needful as soon as possible. If required I can give you xerox copy of all dcouments i.e. receipt, form number, cheque and other documents.
Regards
Shashank Srivastava

Basically my above complain is for the Kotak Mahindra Bank and the above statement is to be sent to Kotak bank

my account balance

I am staying at pune . In Pune Kotak Mahindra bank had ATM in office premises in Sharda Centre, Nalstop.
I want do deposit the a local cheque of other bank in to my account but fromlast 48 hours the deposit slip and envelope is not available.
Can somebody look into this and make it available by today itself.
Thanks
Vinod Chunchuwar

we are frauded by kotak mahindra bank of amritsar. this account was my father jagtar singh and my mother rajwinder kaur. they both are having a joint account. they both cant read and write. there are so many illegal transactions in the account of monika kakkar . your bank employees are saying that this is a fake account.these transactions were not in our knowledge. these transactions are also not in our pass book. your bank also put our lakhs of ruppees in mutual funds which is also not in our knowledge. there are so many fund transfers also which were not in our knowledge. my family is in trouble and upset with this fraud. please solve our problem as soon as possible. otherwise we will go to media. if something happened to my parents you will be responsible.account no. of my parents is [protected] and crn no. is 13872640 .

Kotak Mahindra is fraud bank as the employees there lie alot just to sell their product. any business to sustan for long run the business has to be follow strict rules of the RBI.Has they fool the customers.
Has year 2010 arrives their business will crash down because of the curses.
Without informing they deduct your account money& don't even give any information.

I urge the RBI to be strict on the private banks on their business.
We all request you give justice all depositors.


Regards
Meenakshi
Mumbai.

CMD
Kotak Mahindra Bank

Sub: Complaint against avoidable user non-friendly procedure / practices followed by KMB.

(1) I had given on 13.03.10 filled in form in your Gujrawalan Town, Delhi branch for renewal of my FD of Rs. 2.52 lac approximately for 3 years @ 7% interest rate. This FD was renewed automatically for 1 year on 12.03.10 – date of maturity. Renewal for 3 years @ 7% instead of auto renewal at low interest rate of 6% for 1 year was required. Neither the renewed FD has been received nor printout for the same given to me till date despite follow up.
(2) I had given last year filled in form 15G in respect of FDs in the name of my sons Abhishek Dhingra and Ankit Dhingra for stopping TDS by you well in time before due date of 31.03.09. It is regretted that no action was taken by KMB forcing us to file papers with Income Tax Department to claim refunds later for the TDS recovered by KMB.
(3) Unlike other banks (Pvt. / Nationalized) where there is no requirement of withdrawing money from SB account, it is required in KMB after every 6 months to avoid account becoming dormant.
(4) Whereas other banks (Pvt. / nationalized) like ICICI, HSBC, Citibank, SBI, Standard Chartered etc. have issued / are willing to issue me credit card (Platinum, Gold, Visa etc.) with high cash limit exceeding even Re. 1 lac merely on production of my pay slip and visiting card etc., KMB sent me secret pin code without credit card when I declined to take credit card due to your requirement of pledging amount against credit card irrespective of the fact that the credit card was being issued against FD in KMB, Gujrawalan Town, Delhi branch.
(5) Other banks contacted me only for telephonic verification before issuing credit card unlike KMB who had sent 1 person for verification at my office. It is regretted that even after verification card has not been sent to my residence / alternate office address till date due to unfounded fears prevailing in KMB.
(6) Whereas no other banks (pvt. / nationalized) refused cash deposit in account, your KMB, Gujrawalan Town, Delhi branch (Ms. Meeta) refuses to accept cash deposit without prior notice / intimation.
(7) Your Gujrawalan Town, Delhi branch customer relation officer, Shri Gaurav Madan misguided me to deposit additional money in SB account to avoid penalties. On checking with other officials of Gujrawalan Town branch, it was informed that till the SB account is linked to FD account there is no such requirement.
(8) Whereas other banks also work under similar uncertainty, risk, fear etc. there are no such user-unfriendly procedure / practices being followed by them like your KMB - which is driving away potential clients / customers besides users to other banks thereby depriving KMB of lost opportunity / business / income.
(9) The unpopular user-unfriendly (rather enemy) practice / procedure and decisions taken by KMB under environment o[censored]nfounded fear / risk shall soon discourage your clients / customers unless drastic steps are taken immediately to correct the deteorating situation.

In view of the above you may like to review the avoidable irritating, cumbersome degenerative, harassing procedure / practices.

In case there is no progress KMB may as well explore the possibility of closing shop, of withdrawing from banking service in the larger interest of all concerned i.e. you, customers, clients etc.


A.K. Dhingra
B-77, Derawal Nagar,
Delhi – 9.
CRN no: 12831780
Account no: [protected]
Tel No: (o):[protected],[protected]Telefax)
(R):[protected], 27210433
email: dhingra.[protected]@hotmail.com, [protected]@gmail.com, [protected]@yahoo.co.in

CMD
Kotak Mahindra Bank

Sub: Incorrect, inapt and inefficient handling by KMB leading to delays and suffering of clients.

Further to my earlier email-dated 07.04.10 on the subject of (i) non-receipt of FDR after renewal, (ii) receipt of pin number without associated credit card against FD, I give additional information for your investigation.

(1) Whereas my FDR of Rs. 252, 787.29 for 3 years @ 7.25% interest has neither been received nor print out given to me after follow up till date after lapse of approximately 1 month from 13.03.10 to 09.04.10, I have received yesterday i.e. 08.04.10 statement of A/c no. [protected] showing relevant portions on page 3 of 4

Date Narration Withdrawal (Rs.) Deposit (Rs.) Balance (Rs.)
01Jan10 Opening balance 1218.07 1218.07
17 Mar10 Premat proceed of TD [protected] 252787.29 254005.36
18Mar10 0185/12831780/AKDh. 252000 2005.36
01Aprl10 Crdt. Intt. Capitalized 10.51 2015.87

& Page 4 of 4 Summary statement of standalone term deposit (s) as on 01.04.10,

TD No. Original Principal Booking date Intt Rate % p.a. Openg.Balance(Rs.) ClosingBalance(Rs.) Matrur.Instrn. Matur.Date.
[protected] 217736.12 10.03.08 0.00 248329.35 0.00 Renew prin. & int. 13.03.11
[protected] 252000 18.03.10 7.25 0.00 252000 Renew prin. & int 19.03.12
Total 248329.35 252000

detailed statement of term deposit

Date Narration Value dt. Debits Credits Balance
01.01.10 Opng. Bal 01.01.10 248329.35
11.03.10 Net int. reinvstd 11.03.10 4408.55 252737.90
12.03.10 Net int. reinvstd 12.03.10 49.39 252787.29
12.03.10 Auto renewal (P) 6.5% p.a. 12.03.10 252787.29
17.03.10 Premat proced of TD[protected] 17.03.10 252787.29 0.00


TD No. [protected] TD Branch, ND- Model Town currency INR

01.01.10 Opening Bal. 01.01.10 0.00
27.03.10 TD BKD/AK 18.03.10 252000 252000
01.04.10 Closing Bal. 01.04.10 252000

Whereas the filled in form for reinvestment after crediting investment of Rs. 2.52787.29 matured on 12.03.10 to SB A/c on 13.03.10 for reinvestment in FD of Rs. 2.52 lac was filed on 13.03.10 in KMB, Gujrawalan Town Branch, New Delhi, due to requirement of renewal for 3 years @ 7.25 % instead of auto – renewed FD on 12.03.10 for 1 year @ 6.5 %, clearly there is gap / delay of 4 to 5 days in implementation due to lack of initiative, understanding, efficiency and apt handling on the part of KMB.

This error may be corrected at the earliest by issuing me FD of Rs. 2.52 lac with effect from 13.03.10 instead of 18.03.10 for 3 years @ 7.25% vide tele-conversation dated 09.04.10 with your staff 1110 hrs on[protected]. Alternatively I may be paid interest for lapse of 4-5 days from 13.03.10 to 18.03.10 for Rs. 2.52 lac @ 7.25% - rate of FD for 3 years as informed to Ms. Nutan on 09.04.10 at about 11 a.m on[protected].

(2) Whereas I declined initially credit card against pledge / FD in 2009, to my surprise, pin number was received by me by dak in February 2010 without I ever receiving credit card. When the issue was taken up on 13.03.10 by me to check possible misuse of credit card not received by me till date, your service adviser requested me to take credit card, which was received back by KMB undelivered. On the request of your service adviser, Ms. Parul telephonically I gave my consent for issuance of credit card at that time. I gave my alternate mail address of my office also.

However when credit card was not received even after verification by your staff at my office I approached Ms. Rachita on[protected] on 09.04.10 at about 1115 hrs It was informed by her that the credit card has been cancelled on my request to Ms. Parul. Whereas I didn’t make any request for cancellation on 13.03.10. Rather your staff requested me to take credit card lying undelivered with KMB.

The facts have not been recorded / acted upon properly is clear as your man could not have come to my office for physical verification, had I requested cancellation of credit card on 13.03.10. I have never been informed by KMB subsequently regarding cancellation etc. Rachita further told me that pin number received by me in February is by default and credit card is cancelled now. The whole inapt, incorrect processing and handling by KMB is not understood.

The above matter about incorrect interpretation / reporting / action besides in efficient handling on the part of your staff, who are making contradicting statements right from the beginning – (I) by issuing credit card when I declined to take it, (II) issue me pin number without credit card, which was received back by KMB undelivered. (III) Incorrect recording by Ms. Parul to cancel credit card by me now instead of her request to me to accept credit card already issued and lying undelivered (IV) sending man for physical verification at my office, which was not required, if card had been cancelled (V) not informing me that credit card has been cancelled and (VI) issuance of pin number was by mistake as per Ms. Rachita, is a mess to cover up your short comings.

In view of the above, (a) you may investigate into the matter to pin point, lapses and to fix responsibility so as to punish the guilty personal of KMB, (b) to change the date of FD of Rs. 2.52 lac for 3 years @ 7.25 % w.e.f. 13.03.10 instead of 18.03.10 or alternatively (c) pay me interest of of 5 days from 13.03.10 to 18.03.10 of Rs. 2.52 lac @ 7.25% and (d) compensate me financially adequately for the mental agony / harassment, inconvenience etc.

I am thinking of taking up matter further with banking ombudsman / RBI banking services / operations deptt. also.

A. K. Dhingra
B-77, Derawal Nagar,
Delhi – 9.
CRN no: 12831780
Account no: [protected]
Tel No: (o):[protected],[protected]Telefax)
(R):[protected], 27210433
email: dhingra.[protected]@hotmail.com, [protected]@gmail.com, [protected]@yahoo.co.in

CMD
Kotak Mahindra Bank

Date: 19.04.10

Sub: Inordinate delay / inaction by KMB.

Ref. My earlier complaints dt. 07.04.10 & 11.04.10 I haven’t received till date FDR for Rs. 2.5 lac for 3 years w.e.f. 13.03.10 - one day after premature closure / withdrawal of old auto-renewed FD of Rs. 2.52, 787.29 for 1 year @ 6.5% interest rate. Neither the print has been given to me nor I have heard anything from KMB so far.

Either fresh FD of Rs. 2.5 lac for 3 years @ 7.25 % interest rate w.e.f. 13.03.10 may be issued or interest @ 7.25% for the affected difference of 4-5 days i.e. from 13.03.10 to 18.03.10 – the date of re-investing this amount of Rs. 2.5 lac as per statement sent to me may be paid to me at the earliest besides compensating me adequately for the mental agony, delays, inaction, harassment etc.


A. K. Dhingra
B-77, Derawal Nagar,
Delhi – 9.
CRN no: 12831780
Account no: [protected]
Tel No: (o):[protected],[protected]Telefax)
(R):[protected], 27210433
Email ID: dhingra.[protected]@hotmail.com, [protected]@gmail.com, [protected]@yahoo.co.in

Kotak bank is charging illegal charges on their customers on their savings bank account which was created on assurance of life time zero balance .

When people are objecting against these illegal charges, they are not responding .

Goi and rbi should seek clerification from akotak bank as it is illegal and unconstitutional.
Customers should also claim compensation against this bank for this illegal harassment .

Customers should refuse to pay such illegal charges .
If kotak bank not stop to impose such illegal charges customers should approach to higher court and seek to proper justice .

It is totally illegal and unconstitutional to impose chages on "life time zero balance account".

How can kotak bank officers guess that they are beyond law, beyond constitution ?

Kotak Mahindra Bank — Requirement of statement of my account

As per my requirement i need the statement of my account no:[protected]. I require this to present my IT return filing team. From the date of commencement of my account i have not received proper statement, so help me out for getting this ASAP. And henceforth please email the statement on my email address. Only thing i receive properly is balance of my account , balance is not required for IT filing ,statement is required.

Note:Please email the statement from the date commencement of my account.

Regards,
Anand Gupta,
[protected]

As per my complaint made on 08 / 07 / 2010, there is no reply still. Are these people testing patience of a person or trying to ignore it.

A / c:[protected].

This is not acceptable.

No thanks & no regards for you all stupid.

Your suffering customer anand gupta; [protected]

Yes I do agree that their executive reaches you at your home and give all sorts of attractive offer such as 'zero balance' for 3 in 1 account and later bank starts charging as high as Rs 827 on account of non-maintenance charges quarterly and wipe out your entire balance and start showing negatives. Why they do not reach you at your home and inform the individuals and render service for closure of account, if anyone desires, similar to the way they reaches you at your residence for opening of account. This is sheerly snatching away poor peoples' money

Sir,

Good morning

Meine apna saving account Kotak Mahindra bank mein 22.09.10 ko open ke liye parveen kumar (Deputy manager -RL) ko 10000 rupey diye thye aur aaj 28 .09.10 hoon gaya hai aaj tak na to account open huva hai aur phone karte hai to koi phone nahi uthta hai.

please sir, yadi aapke kotak bank mein mera account nahi khul paa raha hai to mere paise return karna chaiye please help me.

My name is :- sombir singh
mob ;- [protected]

This is Sugeeta who employed in Wipro 2year back and i got kotak mahindra savings acount from the company side. Ofter 6 months i resigned my job over their. Since than i was using my Account for online transactions. And never charges were imposed on my account but suddenly RS. 871 were deducted from my account. I called customer care services they told that you need to maintain rs 10000 minimum balance for this account. Ok i will agree that. But no information will i got regarding this matter. So please reimburse my amount otherwise i will go to consumer court.

After reading all these complaints regarding Kotak Mahindra Bank's Trinity Account, I am very sure to not go ahad with opening of this account with KMB. Although i have made payment by cheque, i am going to issue a stop payment instruction to my bank. The RM has not given me his number, neither did he say by how many days the Account will be operational. I was also informed about a ZERO BALANCE ACCOUNT, but when i asked him whether this will remain a zero balance a/c, the RM comes up with an excuse that whenever there are changes in the RBI policy we will change the min balance amount. I had a doubt earlier and then too keeping faith in the bank i went ahead & issued the cheque. However, i am not feeling good after reading all these complaints.
Thanks all for saving me from such bank which does not respond to peoples queries. This will make sure that they get their act right and not fool others to join them by giving wrong information.
Thanks
Puneet

Dear Sir/Madam,

At the outset please accept our apologies for aberration in our service standards.
Our bank official is currently looking into this issue, and will shortly contact you on your registered number. For any further concerns, you can always coordinate with us directly on solutions.[protected]@kotak.com.

Regards, Kotak Support Team

Dear all kotak mahindra bankers are cheaters.
Do not invest or try to take any bank ac regarding zero ac balances. I[censored] fall in there they will simply say that it has written in the third point in which u signed in before taking in our ac.
Deducted 2k for not maintaining 4 months minimum balance in ac as they have said its a zero ac balance,. .
Moreover they dnt even send in any msg or mails to avoid such risks.

Dear Customer,

Apologies for the inconvenience caused. We would like to inform you that your concerns have been forwarded to the respective team for further investigation and assure you of a response from them shortly.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Team.

Hi All,

We should all together complaint and should go legally against bank to stop on this.
They have deducted around 6k from my inoperative account on the name of Non maintenance charges .


Regards,

I have open account 10 days ago as well as deposited amount also but I have got ATM card and net banking pin due to this I am unable ttransaction as if my money has trapped... Very worst service

Hi sir/madam,
My name is Chiranjeevi, in my koak account 2300 was deducted. Please resend the money. i will with in 5 days please sir/madam it was my brother exam fee

I will pay within 5 days

STAFFS ARE IRESPONSIBLE AT LAXMINAGAR DELHI BRANCH.OUR LOAN ALREADY CLEARED BUT WE ARE NOT RECEIVING OUR NOC FROM LAXMINAGAR SINCE COMPLAINT DATED 15.11.2011 BY HAND CAB NO-ARE.

DL 1RY-3124, 3148, 3173, 3179, 3180, 3186, 3188, 3197

FROM
S D MOHANTY
(ACCOUTANT)
TOURISM NEXT PVT.LTD
MOBILE NO-[protected]

WAIT FOR ACTION TAKEN BY SENEIOR AUTHRTY OF THIS ORGANISATION.

TO, BRANCH MANAGER, SIR I(BHUDEV SINGH) HAVE SETTELED MY CAR LOAN[protected] DATED[protected] BUT WE ARE NOT RECEVING OUR NOC TIL DATE .WE ARE REGULERLY CONTACT WITH ROZER JI, SOHAN JI AND DEEPAK JI ALSO WE ARE VISITED LUXMI NAGER BRANCH BEFORE 45 DAYS BUT WE ARE NOT GET RESULT ALL YOUR STAFF ASKED ME TO GET THODA AUR TIME DO, MAIN KAR BHI KYA SAKTA HUN, YE APKE STAFF KI DO LINE HAI JO ALWAYS ASKED ME WHEN WE ARE CALLINH, TELL ME KAB TAK .WE ARE ALSO ATTACH THE LETTER AND SLIP FULL & FINAL MY PHONE NO-[protected], FARIDABAD HARYANA
[protected], AFTER THE COMPLAINT BY MAIL OR PHONE, KOI RESPONCE NAHI HAI, ITNA BESHARM STAFF KOTAK KA HI HO SAKTA HAI

Car Finance Dept. Nashik.

Irresponsible staff -- asked me to come through middlemen for my original papers & noc.-- June.10

Car Loan - Agreement No. CF -3786288 dtd. 15.03.07 --completed on 10.02.10

Personal visit & written letter was given on 1.06, 10 . waiting for ORIGINALS & NOC

Complaint against kotak Mahindra prime ltd.

My Car Finance loan account no. 9249700 . September month EMI had not deduct form my bank account due to some technical problem. But there is sufficient funds collection executive(mr. prabh simran) mobile no.[protected]) come to me on 10/9/2013 & received cash 8110/- & gave me a receipt . told me this is ECS problem.
Today unknown person call me from the landline no.[protected] & said u have bouncing charge 500/-+interest which is 990/- whan I ask him why are you charging than he say very rudely you have to pay this amount because you have sign the paper.
Even when I call to mr .prabh simran he say you don’t have to pay any thing

Most important is from the bigning of loan to till date I have not received payment schedule .

Dear Sir/Madam,

We request you to please send us your loan account number and contact details at support.[protected]@kotak.com, so we can look into this matter in greater detail and get back to you and respond to your concerns.

Regards, Kotak Support Team

Dear Mr. Sawanth,

Thank you for your feedback. We have made note of your concerns and passed it to the concerned department to evaluate feasibility. Should you have any other queries, you can write to us directly at solutions.[protected]@kotak.com .

Assuring you of our best services at all times.

Regards, Kotak Support Team

Dear Mr. Rana,

Reference to your Policy we are coordinating for a detailed investigation and our Customer Care team will coordinate with you directly on your contact number provided.

For further queries, please feel free to write to us at kli.[protected]@kotak.com or contact our Client Service Desk on[protected]Toll Free).

Regards, Kotak Support Team

Dear Sir,

At the outset we regret the inconvenience caused to you.

We wish to inform you that we have couriered a hard copy of your Account Statement to your registered address in our records.

Further, we are pleased to inform you that we have introduced a new facility in our web site wherein investors can get their Account Statement through mail instantly. This facility is available for all investors who have their email address registered with us. Please click on the below link to receive your statement as mail-back.

https://www.kotakmutual.com/InticraftMailStatement/

For further queries please feel free to write to us at solutions.[protected]@kotak.com. We would also request you to not share any account related information on a public domain such as this.

It will be our pleasure to serve you, protect you and be with you.

Thanking you & assuring you of our best services at all times.

Warm Regards
Investor Services Team @ Kotak Mutual

Dear Sir,

We apologize for this aberration in our service standards and would like to assure you that our representative is currently checking the cause for the delay in activating your account. We will also shortly contact you with an update on the status of your account. You can also write in to solutions.[protected]@kotak.com for any further queries.

Regards, Kotak Support Team

I want Bank Statement for the month of April 2011.
My A/c. No.: [protected]

Kindly arrange to give BANK STATEMENT,
Please do the needful.

THanking You,

Best Regards,
Sarita
[protected].

Dear Mr. Nair,

This is with reference to your personal loan application with Kotak Mahindra Bank Ltd.

At the outset please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us.

We thank you for the interest shown in Kotak Mahindra Bank for your personal financial requirements. We have processed the information provided by you, but we regret to inform you that we are presently unable to sanction your request. We would like to affirm that non-approval of your application doesn't in anyway indicate your credit standing. It is just that it does not meet our internal credit norms.

We sincerely regret the inconvenience caused to you in this regard. We hope to have resolved your grievance to best of our ability.

For any clarifications, kindly contact us on our customer care nos. at
[protected] /66006022 or alternatively mail us at solutions.[protected]@kotak.com / mumbai.[protected]@kotak.com and we would be glad to assist you.

Thanks & Regards
Customer Care - Personal Loans - Kotak Mahindra Bank Limited

Dear Sarita,

We would like to confirm that we are sendimg the soft copy of the bank statement vide email. We will also send the same vide courier.

For further queries please feel free to write to us at solutions.[protected]@kotak.com . We would also request you to not share any account related information on a public domain such as this.

It will be our pleasure to serve you, protect you and be with you... Assuring you of our best services at all times.

Regards, Kotak Support Team

Dear Customer,

Please accept our sincere apology if we have failed to respond to your complaints. Our bank official will look into the matter and call you at the earliest on your registered number.

Assuring you of our best service at all times.

Regards, Kotak Support Team

Kotak Card,
Please show me the communication where you tell me about the limit of higher transaction amount for electronics and gold purchase.
- Satyajit

Dear Satyajit,

We have made a note of your concerns and our team is currently looking into this issue, and will get in touch with you with a clarification regarding this matter. Should you wish to contact us in the interim, you can write to [protected]@kotak.com.

Regards, Kotak Support Team

My name is sreevani, i transferred fund from credit card to my savings account, in portal there is an information like, amount will be credited in next working day. I did transfer on 23rd oct'13 at 6.30 AM, i called customer care people and i asked when can i expect money in my account, that girl said like check it out at 1PM again i called to customer care and i spoke with some manager he said like 24th oct'13 9AM. Again i called on 24th oct'13 they said like it will take 3 working days. I dont know one thing Y u guys will play with customers and their needs. Y will u transfer fund from credit card, if we have very urgency to have some money then only we will choose the last option like getting cash from credit card. Today's date is 27th oct'13 still my account was not yet credited, now i dont want that money and there is no option like cancel my request. what can i do after taking that money without using, then also i need to pay by interest+300 minimum amount. Is this the way how u are helping the customers?

Dear Vishnu,

We have made a note of your PF issue, and have highlighted it to the concerned HR team. We request you to write to service.[protected]@kotak.com with your employee code, joining date and other relevant details, so they can take this matter forward.

Regards, Kotak Support Team

Mahindra — debit card loss

Sir,
My AC no is [protected], in Nigadi Branch Pune.
i have loss my debit card .
what to do.
please deactivate this i dont know debit card no.

prashant vachakal
[protected]
pune

Dear Amit,

We apologize for the delay in sending your debit card. We request you to write to solutions.[protected]@kotak.com with your account number, so we can check our records and contact you with an update.

Regards,
Kotak Support Team

Dear Anil,

We apologize for this aberration in our service standards and would like to assure you that our representative is currently checking the cause for the delay in re-activating your account. We will also shortly contact you with an update on the status of your account. We would also request you to mention details of the officials and the branch location where the documents were submitted for us to investigate and revert to you with appropriate details; you may do so by writing in to solutions.[protected]@kotak.com.

Regards, Kotak Support Team

Dear Mr. Shekhawat,

This is with reference to your query pertaining to updating your address in our records. We have sent a detailed email for the documentation, as per your conversation with our customer care executive.

We would be incorporating the changes post receipt of the documents.


Alternatively you can also fax it to[protected].

For further queries please feel free to write to us at [protected]@kotak.com or contact our Client Service Desk on[protected]Toll Free).

Regards, Kotak Support Team

plese call me to all your query my mo no.[protected]

all insurance query contec me my mo no - [protected]

Dear customer,

Our team is currently coordinating with the Panchkula office and will shortly contact you with an update. Request you to bear with us in the interim.

Should you have further queries or concerns, do write to kli.[protected]@kotak.com or contact us on our toll-free number:[protected].

Regards, Kotak Support Team

Dear Sir,

How long it will take still waiting your reply on the abvoe regard already 10 days passed.

Dear Sir,

Almost more than one month passed and still i am waiting of your reply in the above regard, could you please let me know how long it takes to settle such problems.

In my opinion kotak is having very good repo in the market but these delays will definately spoil the same.

Should i expect speedy response from your side in this regard or i need to approach your higher authorities which i dont want.

Thanks and Regards,

Geeta Devi w/o L/sh Balak Ram

Dear Sir,

Two months passed but you have not replied, could you please let me know how much more time required to settle this issue.
Please be couteous to reply.



THANKS,

GEETA DEVI w/o L/sh Balak Ram