Letsbuy.com — Missing parts and package on delivery | |||
I placed an order at Letsbuy.com. Order number LSB-719873. The offer was for an LG 32 inch TV along with a free Reliance DTH. The TV was delievered on time on the 23rd of December but the tv stand was missing. I called Letsbuy and they said I need to contact LG. I called LG and they said I need to call a local LG service center in my locale. I called them up and they said the part that is missing does not have a product code and it is something that can't be ordered. I then emailed Letsbuy and LG on Jan 15th, asking them what can be done for this, no response so far from letsbuy. I did get a call from LG though, and they were helpful in suggesting that I mount the TV to the wall but ordering for a new stand will take time and also I need to pay for it. So far no contact from letsbuy at all regarding the missing part or the Reliance DTH that was promised during purchase. Was this information helpful? | |||
3 Comments | |||
Comments
Dear Customer,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.
Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.
Yours in Service,
Team Letsbuy
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.
Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.
Yours in Service,
Team Letsbuy
You have done nothing so far.
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Letsbuy.com — Some Parts not delivered
I had purchase LG oven from www. Letsbuy.com site.My order no. is LSB-267722. I have received product but there r missing oven food making bartan Kit. In marketing there r same price that particular product with food making bartan Kit.But i purchased from your site with trusted name.I had communicated letsbuy consumer executive many times. They said me ur query will be solved in 48 hours.But i am still waiting reply from 10 days.