Letsbuy.com — Poor after sales support and delivery | |||
I had purchased a Samsung 40'' LCD TV LA40D550K1R ( Order #: LSB-653921) on[protected]. It was supposed to be delivered within 10 working days. It has been around a month now and still there is no sign of the TV. It was shipped via DTDC on the 10th working day, and is yet to reach my home. DTDC has held the courier due to missing invoice in the package. Seems like letsbuy has no experience in handling interstate packages. The package was held up on13th Dec due to the missing invoice and letsbuy did nothing about the same, eventually when I called them on 18th, was informed that a complaint needed to be raised against DTDC to get update on the issue. THe callcenter personnel asked me to call back on 20th to get the status. There was no proactive assistance provided by the rep, even after me insisting they should be the one calling me back. THIS IS THE LAST TIME I WOULD TRUST LETSBUY. NEVER AGAIN, WOULD ALSO ADVICE OTHERS TO TRY AND AVOID THIS COMPANY. Was this information helpful? | |||
 4 Comments | |||
Comments
Hello Letsbuy people you have let me down once again. The Order number is LSB-653921. It was mentioned that the same would be delivered within 10 working days. The item was shipped at 8 PM on the 10th working day. The Courier People mention that it was shipped by train!! meaning it can be delivered atleast after 5 working days. They have not left any chance for the courier to deliver on time. Now I have to keep waiting for this stupid package to be delivered.
LETSBUY IS HOPELESS!! NEVER EVER...
LETSBUY IS HOPELESS!! NEVER EVER...
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.
Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.
Yours in Service,
Team Letsbuy
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.
Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.
Yours in Service,
Team Letsbuy
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+91 80 4908 3910 [Grievance Officer]
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Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
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Letsbuy.com — Poor delivery
Hi,I had purchased a 40 Inch Samsung TV(LSB-653921) from Letsbuy.com. the company promised delivery within 7 to 10 working days. While the 10 working days period is not over yet. I am already dissatisfied with the company.
In the 7 working days that have passed, there has been no update to the status. Still shows in Progress from day 1. The call center is a pain to access. I have to hold the call for over 10 mins before someone actually answers my call. Even after that they have no additional information about the order.
I have asked for soft copy an Invoice from them both via their callcenter and also via their support email. nothing works. While I am not sure if they would deliver the product on time or not, or what the quality of the product will be, I am really frustrated with the lack of communication. This is my first online purchase from the website, and seems like it will be the last. I would definitely not recommend purchasing from this website to anyone.
Regards,
Uttaran