[Resolved] MakeMyTrip — Wrong Air Ticket | |
Dear Sir I had booked one air ticket in the name of Prasun Banerjee through Makemytrip.com. I had to fly from Raipur to Kolkota on 15th feb 2009.When i reached the Airport and was checking in the airports authority told that their system was not showing the tickets reference which i produced.Finally they told that the ticket was false. I was shocked to learn this, but some how i had to travel since it was emergency, i asked them if they had any seat vaccant, luckily i got one ticket but the cast was was more than double of what i had purchased with makemytrip.Actual cost of the ticket was Rs and i had to pay Rs 9730 for the new ticket. The details of the fake ticket provided by make my trip is as follows. Raipur-Kolkata on KINGFISHER AIRLINES MakeMyTrip Booking No. FLT[protected] Booking Date : 13/02/2009 PNR No. KSVIEG Passenger Name PRASUN BANERJEE Passenger Type Adult [protected]@hotmail.com TRAVEL ITINERARY [protected][protected][protected][protected] Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number [protected][protected][protected][protected] IT-2553 T RPR CCU 15/09/2009 10.45 Hrs 15/09/2009 12.55 Hrs EECYJW 090-[protected] [protected][protected][protected][protected] Please carry a print out of e-ticket receipt along with one valid photo identity * (per adult passenger), at the time of travel. * Following are considered as valid photo ID 1) Driving License 2) PAN Card 3) Passport 4) Voter ID Card 5) Any other Photo ID issued by Govt. of India 6) Credit Card with photograph embossed on it. MakeMyTrip (India) Pvt. Ltd. 103 Udyog Vihar Phase I GURGAON-122016 Haryana INDIA E-Mail : [protected]@makemytrip.com Home Page : www.makemytrip.co.in This is an auto- mailer. Please do not reply to this email. For any query or clarification write to us at [protected]@makemytrip.com or call at the following numbers: [protected]From MTNL and BSNL phones) [protected]For Airtel Subscribers) Phone:[protected],[protected] http://mobile.makemytrip.com [protected][protected][protected][protected] Now when i approached makemytrip, they did not reply me satisfactorily. Sir i had been with lot of tension and mental harrasement and even it has disturbed my life for a while. I was a matter of joke for tsometime in the Airport. Sir i request you kind self to do judjement and give me justice and punish the culprit. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
4 Comments | |
Comments
I would agree with his statement, as I am also facing the problem of wrong booking by Make my trip and they are not responding for last 6 days. People should not rely upon Makemy trip and I will also check again with airlines, if they really booked the tickets or not.
Reply
Air ticket booking through Make my trip — Tickets not issued for few passengers
MakeMyTrip Booking ID - NF[protected]Flight tickets booked for 7 passengers of which 5 adults and 2 infants from Bengaluru to Bagdogra via Kolkata).I booked the flight tickets from Bengaluru to Bagdogra on Oct 23rd for 7 passengers via Kolkata (travelling on Dec 25th and returning back on Dec 31st). The website showed an amount of Rs. 73404 for the complete package and I went ahead and payed through my citibank account. I got the confirmation from bank indicating the deduction of Rs. 73404 whereas makemy trip sent me an email indicating the deducted amount as 70204 (a difference of Rs. 3200). Whereas at the same time they sent me an SMS indicating the decution of Rs. 73404.
This was just the starting of my problem and when I received the eTickets from they I found out that the infants names were not listed in 2 sectors (Kolkata to Bagdogra and Kolkata back to Bangalore). I called their customer service lines atleast 6 times talking to various agents (eg. Bincy, Shruthi, Ramani, Sudhanshu and what not) everyone of them assured me that the ticket would be updated and be reflected in 3 to 4 hrs time (after keeping me on hold for long ofcourse). Until now nothing has happenned and I have sent them an email with details to their email id "[protected]@makemytrip.com" and atleast 3 reminders but with no response from them. I wonder if they have functional customer support department.
I booked a air ticket through make my trip on dated 20/oct/2010 ID NO-NF[protected] for 9 th dec 2010
Due to some reason a ticket pnr no FIWGVH and king fisher ticket no[protected] cancelled from delhi to Chennai . new pnr issued from Chennai to port blair are GFYAEH and travel on new pnr.
From 25/dec/2010 to till date I call at king fisher and make my trip customer center several time as a pendulum pl give reply urgently.
1-King say I give remark at t.no[protected] refund given by make my trip
2-Make my trip say I want stamped document from king.
3-King say when I provided remark on ticket stamped document not necessary.
At your c/center contact the following person .
Kanderp/Ruchika/Asirbad/A ahuja/Ashok/Jatin/Inderjeet but my problems are as it is
Pl give full detail regarding refund customer what can do (only dial kingfisher to make my trip as a pendulum )
UMA SHANKER PANDEY
[protected]@in.com
[protected]
Date-07/01/2011
Due to some reason a ticket pnr no FIWGVH and king fisher ticket no[protected] cancelled from delhi to Chennai . new pnr issued from Chennai to port blair are GFYAEH and travel on new pnr.
From 25/dec/2010 to till date I call at king fisher and make my trip customer center several time as a pendulum pl give reply urgently.
1-King say I give remark at t.no[protected] refund given by make my trip
2-Make my trip say I want stamped document from king.
3-King say when I provided remark on ticket stamped document not necessary.
At your c/center contact the following person .
Kanderp/Ruchika/Asirbad/A ahuja/Ashok/Jatin/Inderjeet but my problems are as it is
Pl give full detail regarding refund customer what can do (only dial kingfisher to make my trip as a pendulum )
UMA SHANKER PANDEY
[protected]@in.com
[protected]
Date-07/01/2011
My round trip go airlines ticket is not booked and amount debited from my account at 21/10/2012 by name ankur mishra and kanchan mishra. My booking mobile no. Is [protected]. Please credite amount in my account.
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