MakeMyTrip India Complaints & Reviews

Hi,

I purchased a ticket from Makemytrip.com using my Credit Card to Travel from New York to Chennai. The total cost was 52,000. My card was charged twice for the same transaction and there was no response after repeated mails. Everytime I called the customer care, using ISD from USA to India, I was put on hold for 30mins and each time the customer service representative gave me some story and cut the call. Also, for every new call, I was asked to quote the ExtensionNumber of the representative who spoke to me previously. But when I ask the representative for their extension, they refuse to give saying that it is against company policies. My bank that issued me the card is showing clear proof that my the merchant came for settlement twice. Makemytrip is absolutely fraudeulent in their approach and do not treat any customer with courtesy. They give very rude replies on phone and keep lying that someone will call you, someone will mail you. I would like to use this forum to inform people that please do not make any online transcations with make my trip.

Dear Sir/Madam
On Jan2nd, 2010 I booked my flight tickets from Hyderabad to Lucknow (Price was Rs.6044/-) using makemytrip.com. With the tickets I have traveled on 5th Jan, 2010 and on 16th Jn, 2010 I again booked two tickets for my wife and daughter (price was Rs.11482/-) from Hyderabad to Lucknow. This time also I used makemytrip.com. On 18th when I went to my bank for updating my passbook to my surprise I have noticed the charges both the times were redundant. I immediately called makemytrip.com customer care and technical departments and I even tried the local office, but all in vain. Finally I wrote them and I have sent them all the details. Finally they responded and said they cannot see the redundant charges and bla bla bla. After I insisted this time they said they will pass it to the technical department and on 19th I received a call from one of their members and they told me that they have received the amount twice both the times and told me that they have refunded it just then. But on Monday when I went to update my passbook unfortunately I have received only in one case (Rs. 11482/-) and the other (Rs.6044/-) I never received. They still owe me Rs. 6044/- and I was asked to verify with my branch and I did filed a complaint with my branch and they cannot trace it and I even filed a complaint with my ATM card people. All my trails are getting wasted and I cannot find any solution. Now if it helps to solve it I have some confirmation numbers that makemytrip person gave me when he called me. It says for Rs. 6044/- the number is CCA[protected]. I don't know what is this and what am I suppose to do with this number?
Can you please help me in solving this and I wanted to file a case against makemytrip.com for causing me all sort of troubles all these days. Also, in this case do you think I can file fraudulent charges on makemytrip, on the first place for charging me twice and secondly for giving me wrong information by refunding only one charge and keeping the second one with them.
regards
Dr. Ravi S. Ampapathi

Cancellation for booking ID's FLT[protected] and FLT[protected] were made via Make My Trip Website. The cancellations were made before April 17, 2009
Refund amounted to Rs. 16.356 only. ( Rs. 3,879 * 2 and Rs. 4,299*2). However refund of Rs. 3,879 has not been received till date i.e May 19, 2010.
Repeated attempts to get in touch with Make my trip have not resulted in any positive feed back

This complaint is regarding a pathetic travelling experience arranged by MakeMyTrip india Pvt Ltd. I had booked a package called "Himachal Hues" scehduled on 8th May ex-Mumbai. This package was for Delhi, Shimla, Manali & Chandigarh. We were 17people in that particular tour. From day 1 when we boarded the ac bus in Delhi I had doubt regarding the condition of the bus. I had spoken to Mr. Ashish Kaundal of MakeMyTrip regarding the condition of the vehicle and asked him to replace it with another bus. he denied it. Now when we started for Shimla, it was a nightmare for us as that vehicle took 14 hours to reach Shimla which was expected to take at most 10 hours. This happened not because of traffic or poor road condition, rather because of the condition of the vehicle. Similar thing happened from Shimla to Manali and from Manali to Chandigarh. This tour was supposed to be an escorted tour, but the guide named as Nadeem Khan was not playing the role of a guide as he was travelling for this tour for the first time. I wonder how can a tour company arrange a guide who is not being into those places before? This has caused to miss some sight scenes as that guy was not aware of those places. We brought this fact also infront of makemytrip people and they assured me that in manali they will arrange a local guide. But we were stunned that there was no local guide at Manali too. The worst happened when we reached Chandigarh. It took 14 Hours to reach Chandigarh from Manali as we were demanding to change that vehicle by which we were supposed to travel back at Delhi at next day. When we were asking the Driver to drive little faster he said that he can not drive faster as there was problem in the steering. He also told that if he tries to drive fast then there might be brake failure also. I wonder how we can have this kind o[censored]nsafe vehicle for this tour which includes lot of hilly areas. We also came to know this driver is having a case against him.Driver Satish khurana also tried to abuse and threaten us. We informed these incidents to MakeMyTrip and still they didn't change the vehicle and helplessly we had to come back to Delhi with that same vehicle taking our life in danger.

Atin Mukherjee
Mumbai
[protected]

This is with reference to the hotel booking id no.HTL [protected] of Estrela Do Mar Resort-A Beach Property Goa for two person on 22 February 2009. and recieved a mail fromMy booking was cancelled and I was told that the money will be refunded to me. You can see the email trail since 22 Feb 2009. Even after several reminders and communication to you, still I am waiting for refund to be done.

I got a mail from Amandeep.[protected]@makemytrip.com confirming the refund of Rs 9487/-(Nine thousand four hundred and eighty) on 22 February 2009 at 4:40:50PM,Then again got a mail from [protected]@makemytrip.com on 05 April 2009 at 9:28AM, after waiting for too long I AGAIN MAILED TO [protected]@makemytrip.com on 18 April 2009 at 12:28PM and again got a refund confirmation mail from [protected]@makemytrip.com on 29 april 2009 at 05:08PM but have not recieved any refund. AGAIN I MAILED TO Amandeep.[protected]@makemytrip.com on 11 october 2009 at 01:52AM. BUT...................EVERYTHING IN VAIN THE IMPRESSION I GOT FROM YOUR SIDE IS THAT YOU PEOPLE ARE NOT BOTHERED TO KEEP YOUR COMMITMENTS AND REFUND MY HARD EARNED MONEY,SO THIS IS FOR THE LAST TIME I AM WRITING TO YOU.I WANT MY 9487/- RUPEES WITH INTEREST AND THE INTEREST PART THAT HAS BEEN LEVIED ON MY CITI BANK CREDIT CARD ON THIS AMOUNT.DO RESPOND TO ME WITHIN 3 DAYS OR I'LL SERVE YOU WITH LEGAL NOTICE AND WILL ALSO PUT UP THIS CASE IN FRONT OF THE MEDIA. After this I have stopped booking any ticket through makemytrip.com because I do not have any faith left in your process and procedures. It is very obvious by your dealing and refund process that you people are only bothered about getting money and business, without keeping the relation with custonmers on priority. It is very sad to say that I have lost all beleive in keeping any business relation with makemytrip.

MakeMyTrip Booking ID : FLT[protected]
Cancellation Confirmation [Incident:[protected]]

Approximate Refund Amount Rs. 6,465
Approximate Refund Amount (In words)SIX THOUSAND FOUR HUNDRED SIXTY FIVE ONLY(INR)

Though Cancellation done on Feb 19 2010, I have not received any refund till date. Also I called customer care at least 10 + time however they are not able to give any concrete answer. They always gives different reasons and they have permanent reason that they have escalated to concern department and things would be done in 72 hours. That 72 H has not come in last 2 months.
Also the web site is not giving the correct status about refund and saying that amount would be refunded till 26 March 2010
Let me know what could be further action which can be taken on the same

Booking Id: IN1005B02282

I had made a single room reservation through makemytrip for 2 guests at Hotel Arma Residency, Mumbai for check-in date 08-May-2010 and check-out date 09-May-2010. The amount was Rs.1723/- for the room + Rs.100/- (transaction charges of makemytrip for booking over the phone). The total I should have been charged is Rs.1823/- but I have instead been charged Rs.7292/-...an amount 4 times higher. I need an immediate refund of the same. While making my booking over the phone on 06-May-2010 at 4:30pm, Rajneet (ext.2755) confessed that she had incorrectly charged the card twice but my bank statement clearly states that she has mistakenly/fraudulently charged the card 4 times. I expect an immediate response from you and the refund reversed back to my credit card without any further delays as it has already been 7 days since my booking was made.

Neil Pinto

voucher no - MMTST1009xxxxxxxx

I got coupons from MakeMyTrip Shiftthoughts on hoilday booking and domestic/international travel. They charged me around Rs. 7000/- for this.
Not more than one coupon can be used for one transaction which was not told to me at the time when they offered me this package of vouchers.
The holiday coupons are 2 in number worth Rs 3500/- each.
And 2 nights 3 days stay in a hotel for a holiday costs around Rs. 3500/- per person.
This means that if I am booking a hotel room for holiday for two, I cannot use both the coupons. Like this there are some glitches in other coupons which are offered.
I have found other cases too like this who are victims of this fraudulent campaign by MakeMyTrip.

I would like to move them into Consumer Court. Also request other victims to join hands and fight against them. Please mail me at [protected]@gmail.com for the same. Even I am reachable at my mobile @ [protected]

-Harsha Sandeep

Sir,
I had booked two air tickets ( Guwahati to Bangalore) on 12th march 00. Due to heavy rush in the bank i could not update my passbook immediately. When i updated my passbook i have learned that money is extracted twice ( sum of 658). I complained to the customer service of make my trip, but they say they have received only once.
Therefore, kindly notify me how the money is gone and reimburse that amount to my account.
Account details

Name : MAMAN P.M.
A/c No. [protected]
emai id : frmathewpallyrediffmail.com

I booked my air tickets ( indigo flight 6E 134, BOOKING ID FLT[protected] on line thorugh make my trip on 5/0/2010 for the date of 29/04/2010 timing was 5:45 am, I miss my flight due to not mention such important point on the air tickets that you have to be arrive there before 1 hour , i arrive there before 26 minutes from the departure of my flight on above all that neither airlines authority allow me to go nor they cancel my air tickets , whereas it clearly mentioned on air tickets ( if you are cancelling or rescheduling your flight within 6 hours of its departure time , kindly contact the airline directly)
Now who is the responsible authority for that... I WANT MY MONEY BACK . this is the purely case of hidden information which a customer have right to know clearly, this is a basic information

Dear Sir,

I booked tickets for two from SRINAGAR to MUMBAI on 13 th Sep 09 through online portal of makemytip. On 13 th Sep 09, morning i got call from JETLITE srinagar counter that
FLIGHT S2-672 had got cancelled because of some or other reason. I was offered refund or a open ticket. I opted for open tkt. But few days back when i contacted jetlite for booking with reference to open ticket, They said they have already refunded full amount to booking agent(i.e MAKE MY TRIP) . When i contacted MAKEMYTRIP, their executive said that they have received only Rs.207/-per person whereas the total amount is Rs. 5844/-.From then i'm continously mailing & calling MAKEMYTRIP but not getting proper reply. All above they are asking me to get scan documents from jetlite where full refund to MAKEMYTRIP is shown.
I am pissed off between AIRLINES & MAKEMYTRIP. Also wasted lot of time in calling & explaining both.

You are requested to intervene & help me to get full refund which i deserve.

Awaiting for your earliest favorable reply & action.

P.S.:Necessary details & ref nos

MAKEMYTRIP BOOKING ID: FLT[protected]
Travel date : 13 sept 09
Airlines : Jetlite (S2 - 672)(SXR - MUM)
E-tkt no: [protected]
PNR NO:Z8AW8Z

Please let me know if you require any further details to facilitate me with full refund.

Regards
Drumil Kaloo
Mob: [protected]
E-mail: [protected]@rediffmail.com

Hi,
I had booked six tickets on makemytrip.com for domestic travel of my parents-in-law and brother-in-law within India. Unfortunately, due to the unexpected demise of my father-in-law a month before, I had to cancel 4 of these tickets. The concerned airlines, Kingfisher and Indigo Air were extremely accommodating. Both canceled their tickets and even issued full refund on my father-in-law's tickets (i.e. they refunded the ticket price and the cancellation charges).

I was informed by makemytrip customer service that as a goodwill gesture they will also issue a full refund as soon as I have furnished the death certificate, which I did within a week. Then, between Jan 29th and Feb 4th I received several emails confirming that all refunds have been initiated and entire amount should reflect in my bank account within 7 business days. But, despite almost 5 weeks delay, I received refund for only 1 ticket. I tried to contact makemytrip customer service more than 10 times and every time I was told that someone will call me back to resolve the issue, but in vain.

Finally, I had to contact Better Business Bureau, a US-based business monitoring non-profit organization, which has good clout over such unethical practices. I have used them sucessfully in the past but this time even they failed to secure a satisfactory result. Please see their frustated response below:

==========================================================
This is in reference to your complaint against Makemytrip.com, Inc. Your complaint was assigned ID xxx.

Your BBB has tried to present your complaint to Makemytrip.com, Inc in an attempt to resolve this matter to your mutual satisfaction. Unfortunately, despite our efforts, we have received no response to your complaint. We attempted to contact Makemytrip.com, Inc through written correspondence twice on your behalf, but we must now close this matter in our files. This does not minimize the importance of your concerns, nor is it any reflection on the validity of your dispute. You may now want to pursue this matter through an alternative resource.
...
The firm’s failure to respond to your complaint will be reflected in its BBB record. A firm’s rating will be affected by its failure to answer even one complaint. Your experience may, therefore, alert other inquirers seeking information through the BBB.

Mediator
==========================================================

PLEASE CHOOSE YATRA, AIRLINES DIRECTLY, OR EVEN LOCAL AGENT BUT NOT A SCAMSTER LIKE MAKEMYTRIP, WHOSE ENTIRE BUSINESS MODEL IS BASED ON RIPPING OFF ITS CUSTOMERS.

I had booked a package tour for himachal pradesh

Package Name Himachal Highlights
Package Code MMT_DOM_69
Package URL makemytrip.com/holidays-india/package?id=69
User Name nuruzzaman shamsuzzoha
User Email [protected]@yahoo.com
Phone Number [protected]
User City goa
Num of Adults 2
Num of Children 1
Departure Date 10-Apr-10

the iteneary for the tour was as follows

DAY 1: DELHI - SHIMLA (330 KM/ APPROX. 9 HOUR DRIVE)
Drive to Shimla on arrival at the airport or railway station in Delhi (on your own). Upon reaching Shimla, check in at the hotel. Enjoy rest of the evening at leisure. Stay overnight at the hotel.

DAY 2: EXCURSION TO KUFRI (20 KM)
Go on a half-day excursion to Kufri, famous for its trekking and hiking trails. Also visit Indira Tourist Park which offers a panoramic view of the hills around. Enjoy a pony or a yak ride (on direct payment basis) around the park. After returning to Shimla, enjoy the rest of the day at leisure, Relax, explore the local market or stroll along the Mall. Stay overnight at the hotel.

DAY 3: SHIMLA - MANALI (272 KM/ APPROX 7 HOUR DRIVE)
Enjoy a drive past the banks of the River Beas to Manali. On arrival in Manali, check in at the hotel. Enjoy the rest of the evening at leisure. Stay overnight at the hotel

DAY 4: EXCURSION TO ROHATANG PASS /SNOW POINT
In the morning, proceed on a day excursion to the Rohtang Pass. If roads to Rohtang Pass are closed, then visit Snow Point where ponies / horses can be hired (on direct payment basis). Enjoy rest of the day at leisure to explore the picturesque town on your own.

DAY 5: MANALI
Proceed for a city tour, visiting the Hadimba Temple and Vashisit Temple and the Manikaran.Enjoy the evening at leisure, relax, shop or stroll along the Mall Road .

DAY 6: MANALI - DHARAMSHALA (235 KMS/ APPROX. 7 HOUR DRIVE)
Continue the picturesque journey to Dharamshala. It is the principal township of Kangra district, which overlooks the plains and is surrounded by pine and deodar forests. On arrival, check in at the hotel. Enjoy the evening at leisure and stay overnight at the hotel.

DAY 7: DHARAMSHALA
Visit some of the important places of Dharamshala like St. John's Church and McLeodganj, which is home to His Holiness the Dalai Lama and has a beautiful Tibetan market.

DAY 8: DHARAMSHALA - DALHOUSIE (145 KMS/ APPROX. 4.5 HOUR DRIVE)
Drive to Dalhousie, a small hill station that still retains its old British charm. Its marvellous forest trails overlook vistas of wooded hills, waterfalls, spring and rivulets. On arrival in Dalhousie, check into your hotel. In the afternoon, visit the Martyr's Memorial at Panchpulla; en route visit Satdhara, famous for its water stream that contains mica and has medicinal properties.

DAY 9: EXCURSION TO KHAJJIAR (23 KMS / APPROX 1 HOUR DRIVE)
Drive to Khajjiar, a scenic spot set amidst a backdrop of dense pines, deodars and lush green meadows. Khajjiar is exquisitely nestled amidst the foothills of the imposing Dhauladhar ranges of the western Himalayas , providing a panoramic and breathtaking view to the visitors.

DAY 10: DALHOUSIE
Transfer to Jammu or Pathankot/ Delhi railway station or Jammu airport for your onward journey.

After reaching manali i recieved a sms from the tour operator asking me to call them as it was urgent.On calling them i learned that my hotel booking for Dharamshala was not confirmed by them and reason given was IPL matches in Dharamshala.I asked Make my trip to terminate the trip at manali and refund my balance money or else book me alternately for a tour of agra and jaipur.But both these request were turned down and i was asked to extened 1 night stay in manali and then proceedto kasauli,chandigarh and then delhi.
amended itinerary was as follows

I had no option but to agree to them as i had already paid the complete amount to them.But my nightmare did not end there,on reaching Kasauli i was shocked to learn that the hotel booked for me was in a place called Barog which was 20 KM away from Kasauli.On contacting make my trip i was told that the hotel is in Kasauli.I explained to them that i had already been to kasauli and i was told that that particular hotel was in Barog by the Hotel Management at Barog.On trying to contact make my trip again my call were unanswered and had to unwillingly check in at that hotel.I was not even informed about the local sightseeing that would be shown to me by the tour operator.
I sent a mail to the person who had booked me for this trip ,Poonam Chamoli about her unprofessional behavior and all the hardships i had to face due to them but all my complaints fell on deaf ears.

On reaching Chandigarh i learnt that the hotel where i was supposed to be put up was not booked for me and i was shifted to a third grade hotel where the a/c was not functioning and the room was very filthy.On complaining again and blasting make my trip personnel they told me to wait for 10 mins and they would book in another hotel which was ridiculous as i had already checked in that hotel 2 hours back.

I was told that i would be compensated for all the hardships and inconvenience and that i would receive a call in that regard the next day evening after i reach Delhi but i haven't received any calls from.

Please help and and advice as to what course of action do i take.
thanks

i have booked my ticket from make my trip on 14th april 2010 and at the time of payment through net baking the net link has been broken, but the amount has been transsferred to their account, their is no confirmation of that booked ticket on my mail id or my mobile, they didn't refunded my amount till now....my tcket details are as follows:- indore to delhi- thursday-15th april 2010, 7:10 hrs...go air flight....................pls help me to give the booking money refund to me i will be very thankful 2 u.....

Never Book Air Tickets from MakeMyTrip

Dear All.... I have booked SpiceJet AirTicket from Deli To Bagdogra from MakeMyTrip. Since Airline it self offering same ticket by cheaper rate I cancelled from MakeMyTrip.

Details follows:
Spicejet SG 882 - Delhi (DEL) to Bagdogra (IXB)
Travel Date - Sun, 09 May 10, 11:20 hrs
Hitendra H Vala Rs. 4,979 x 2 = Rs.9958
Total Cancellation Amount - Rs. 2000
_________________________________
Rs. 7958

But I am getting only Refund Amount Rs. 5,559

So I am at a loss of Rs. 2399. If I would have directly booked the ticket with Airline, also I would have saved Rs. 500 for MakeMyTrip commission.

I have talked to MakeMyTrip Customer care Toll free telephone number but they are so clever that they knew the problem but nothing is done so far.

Pl. help me to get justification. After paying for service to MakeMyTrip they overburden and don't do anuthing

Date of Refund: 06/04/2010
RRN (Refund Reference Number): [protected]
Refund Amount: Rs. 5,559

- Hitendra Vala

This is the second incident with make my trip. I booked a ticket for my family from Pune to Nagpur on the 08//04/10. Booking ID: FLT[protected] Amount was deducted without any confirmed ticket. When I called them they informed that the amount has npt been received by them and hence they have not issued a ticket. They wrote to me that they would require a bank statement to confirm that the amount has been taken off my account. I sent them...

We visited the site of Make My Trip as we wanted to book our Holiday Tour . We selected ULTIMATE UTTARAKHAND Tour Package for 17.04.2010 to 27.04.2010 After filling their form on the Internet ,the response came through Telephone by a person name Manoj from Delhi. He insisted for payment so Rs. 35000 were paid on 25.02.2010 by Credit Card ( Total Package for Rs. 46999).In the last week of March we contanted Mr.Manoj to change our Tour Programme from 17.04.2010 to 27.04.10 instead new dates from 27.05.2010 to 05.06.2010.He says that Rs.5000 will be charged for cancellation.We were agree for that.Thenafter there was no response from Make My Trip.Neither they ask for remaining payment nor they have send any physical receipt or Air Tickets. Now on inquiring in Mumbai they said that their Delhi Office is different.They also says that booking once made can not be cancell. With such a dealing and unreliable service we have no faith in the system.Now please guide us how we can get our refund and avoid harracement.

Hemlata pawagadhi
& Col.N.M.Verma

Dear Sir,

I have booked my ticket from MAKEMYTRIP(www.makemytrp.com) website on 31st March,2010. The ID of ticket is RAL[protected].Then after I cancelled my ticket and the refund amount was showing 374 Rs. but only I got 334 Rs. When I talked to customer care executive ,he was saying that it was approximate refund amount. Bt in my previous ticket approximate refund amont was 294 and total 294 rs paid to me.

MAKEYTRIP CONTACT No:[protected],[protected],[protected]

So please take necessary action to such travel agency which are making custoemr fool.

With reagrds,

Pragnesh Kapadiya
[protected]

I had booked three kingfisher flight tickets on 11.03.2010 for 25.03.2010 through makemytrip.com from bagdogra to new delhi. total amount for the tickets was rs. 9159.00 which i paid through credit card.

My flight booking id is flt[protected]. i cancelled my tickets at the kingfisher airlines counter at bagdogra airport on 25.03.2010 at 3 pm. (pnr jfwkad) since i was not permitted to cancel online. the cancellation coupon no from kingfisher counter is[protected],[protected],[protected]. i was told that my refund would be credited through makemytrip.com.

After that i submitted the cancellation details in makemytrip.com website vide feedback reference no. :[protected]. i even mailed the details at makemytrip.com with scanned copies of cancellation receipts. i received a mail from makemytirp.com which they said it will take around 7 days to process the request. but even after more than 15 days i have not received any response from them. i have sent them several reminders over mail but to no effect.

Make my Trip ruined my holiday plans at the last moment> Wanted to go to Jim Corbett for a nice holiday with my family, booked my hotel Jim’s Jungle Retreat, Corbett from 2nd to 4th April 2010. Received a confirmation mail from Make My Trip that the room has been booked and the same was followed by a Hotel booking Voucher from MMT, which so ironically said "Kindly note, your booking is CONFIRMED and you are not required to contact the hotel or MMT to reconfirm the same". Then to my horror, received a call from Make My Trip in the evening that the booking was not made and it was some stupid error on their part and thankfully they will refund the complete amount and it will be reflected in my credit card statement in the next 7 days.

Now here are a few things :-

1) As it was peak season I was not able find any other hotel of my taste in Corbbet, as a result my holiday plans went for a toss.

2) The whole weekend was cursed by my family as they were so excited to go on this holiday.

Will never trust Make My Trip again and will prefer to book holidays either directly with the hotel or through a more trusted travel agent .