Claimed

MakeMyTrip India Complaints & Reviews

2
Last updated May 6, 2024
Complaints 8080
Resolved
3068
Unresolved
5012
Quick Links
Statistics
Share
Contacts

File a complaint to MakeMyTrip India

Having problems with MakeMyTrip India?

File a complaint and get it resolved by MakeMyTrip India customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
MakeMyTrip India
Customer Service Contacts

MakeMyTrip India Phone Numbers

Toll free
1800 102 8747
425
407
1800 118 747
114
150
Phone
+91 12 4289 8747
383
283
+91 12 4462 8765
101
140
+91 12 4462 8747
77
141

MakeMyTrip India Website

MakeMyTrip India Head Office Address

Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India
122016

MakeMyTrip India reviews & complaints page 402

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
L
L M Sanwal
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of Airfare

Dear sir,
I have booked my flight from Kolkata to Bhubeneswar Booking ID FLT[protected] through Make My Trip Portal by paying Rs. 3, 032.

I boarded the Jet lite flight but flight could not land at Bhubeneswar & had come back. No alternate arrangement was made & We have been told that Full Refund will be made through Make My Trip.

I contacted Jet lite (Ms Roshni at Call Centre), who said that Make...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
KRISHAN DAS
from Guwahati, Assam
Report
Copy

non refunding of cancelled ticket

I booked a air ticket through make my trip.com of paramount airways on 28.07.2009 from guwahati to agartalla which costed Rs. 3154.00 but this flight was cancelled from paramount airways and they confirmed me that the entire money of cancelled ticket will be refunded within a week time. But till date no money is refunded. On verification to paramount airways i came to know that from their end they refunded this money to make my trip's...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Biju John
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Name wrongly captured by travel agent MAKE MY TRIP

I had booked my eticket from makemytrip to travel to Jaipur from Chennai to Mumbai to Jaipur and on the eticket they captured my name wrongly as VIJUJOHN JOHN instead of Biju John i was clear when i told them on booking they also accepted the mistake. my booking was done on the 20th of august for flying on 24th. I found the mistake as soon as i received the eticket called them back and told them to correct it but they asked me to cancel it...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Anshul Kumar
from Bareilly, Uttar Pradesh
Report
Copy

Cheating by overcharging

I booked a return ticket from Delhi to Milwaukee (23 Aug’09) and back from Chicago to Delhi (7 Sep’09) in Continental Airlines through Makemytrip.com.

The agent Parabjit Singh at Makemytrip quoted me a price of Rs. 132, 000/- for the return ticket. However I kept insisting him that the price showing in their website is far much lower than his quote. It was around Rs. 88, 000 for the same airlines and itinerary on...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
A
Abhinav Singh
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Bad service and wrong information

I booked two tickets for Mumbai from makemytrip on 17th of may for INDOGO AIRTILES.I recieved a message from makemytrip that 8120 ruees has been deducted from my account. but i did not receive any PNR details from makemytrip. When i called them for this, they informed that there is no booking fo rme. I questiond them then, that how did you charge me when there is no booking. They informed that the booking was not confirmed from airline side....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
N
Nitin Sawant
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Fraudulent double charges on Credit Card

Hello, Add me to the long-list of the miserables who've used a Credit Card on MakeMyTrip.com & paid twice. On 16th June, I tried booking a ticket on Mumbai-Riyadh-Mumbai sector on makemytrip.com for 18th travel date. I was happy at the fares shown on makemytrip.com website as they were the cheapest. I was using a friend's (Mr Virendra K.)credit card trying to complete the booking. However, the site wouldn't take my booking...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
D.Rajendran
from Korampallam, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Don't Prefer Make My Trip for Air Ticket

Dear All,

I purchased a International Ticket from Make my trip guys. on 9.5.2009 but my travel date is 28th august only. i bought well in advance, unfortunately i would like to change my travel dates pls. note i bought ticket from them Bangalore - Las vegas - Bangalore for 52, 292/= only.

For changing travel date they ask first 34690 !!! the amount is very very high for date change even though i agreed for...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rohit Kumar Anand
from Sri Ganganagar, Rajasthan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund for waitlisted ticket

MMT BOOKING ID : RAL60001932
TRIP TYPE : TRAIN
PNR NO : [protected]
TRAVEL DATE : 24 June '09
TRAVEL DETAILS : BSB-JAT

My waitlisted ticket couldn't get confirmed & i'd to buy an ordinary fare ticket in eleventh hour & took a reservation from TC office with penalty charges.

Normally when a waitlisted e-ticket is not confirmed the money is credited back to the...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Abhishek Bhattacharjee
from Saiha, Mizoram
Report
Copy

Passenger name changed automatically and ticket being booked on the wrong name

Hello Sir/Madam,

On the 3rd of July I booked a ticket from makemytrip web site i.e. www.makemytrip.com. I used my login ID to book a friends ticket which is allowed to my knowledge. I entered the passengers name and proceeded to enter the address. But, the passenger name got changed to the original ID name which i did not notice as i scrolled down the page. I booked the ticket. when i printed the ticket i found out that the...
Helpful
1 other people found this review helpful
1 found this helpful
6 Comments
Report
Copy
A
Abrana Sultana
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

MakeMyTrip Should Be Sued

Dear ALL,

We have used Internet Booking for years. But now we have companies like MakeMyTrip.com who are cheating and robbing its customers. This is taking away all the trust from the conveniemce of Internet Booking through Indian Sites.

We had booked one ticket through makemytrip, but the ticket was not issued even after 48 hours, when we called up the customer care, they mentioned that there was a fault in...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Shefali Sapra
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Was charged without a confirmed booking

I contacted Make my trip executive to make a booking for Sitla estate, Nainital from 17th to 20th June 09. She confirmed the booking for 3 days and deducted Rs 16000 from my HDFC card (booking no.IN0906B 01996). When I called Sitla estate for directions, they informed me that they have no booking available on those dates and they had no booking in the name of Make my trip. I got alarmed and I immediately called Mr Kunal Bariya of Make my...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vishal Chaturvedi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not refunding money for an approved price match by their accounts dept.

I have an approved pricematch request from Apr 9 2009 and today is June 10 2009 and I'm still waiting on the refund for that money. Everytime I call them, I find a new excuse from the rep., and consolation that its almost there and you shall receive the money by EOD or latest by next day in your credit card account.. and that was almost 50 days ago and I'm been patiently waiting on it.. but NO GO... I don't see in my account...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
RAJEEV RANJAN
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of Rs- 7001/= : MY BOOKING ID IN0905B70111

DEAR SIR,

I BOOKED A TICKET ON 28.05.09 FOR KOLKATA-BANGALORE AIR INDIA

FLIGHT DT 30.05.09. Rs. 7001/= WAS DEBITED FM MY ACCOUNT. BUT SUDDENLY LINK

AND ELECTRICITY CONNECTION TO THAT COMPUTER IN CAFE WENT OFF AND I COULD

NOT GET MY TICKET OR FLIGHT ID.

WHEN I CONTACTED MAKE- MY- TRIP, THEY THOROUGHLY CHECKED AND

GAVE ME A MANUAL ID-- IN0905B70111...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
SUDHIR KUMAR AHUJA
from Ludhiana, Punjab
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

E Tickets not issued

My booking ID [protected]
I booked an international ticket from their website after making 100% payment on 6th of June, but E Ticket was not issued. After 48 hours they are telling that we are unable to issue me the ticket & they reunding my money.
When a custmer cancel the Tikets he is panalized by Air line as well as the booking agent but when the agent fails to provide the ticket after confirmation who will panalize them....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
Hello,

I have had the worst customer care experience with the makemytrip. I seriously am so much frustated with the way customer care talks and answers your query.

I wanted to reschedule my parents tickets because of medical emergency which was booked for 29th Aug (PNR No. - YQC4FA). I called up yesterday (5th June) and talked to "Ruchika". After talking for an hour on phone she told me that the...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
R
RS Vasan
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Deficient service and mental torture

I traveled to Thailand along with my wife on a package tour to Pattaya and Bangkook from 16th to 20-th May 09.. The company had tied up with Welcome travels at Thailand for coordination. The organisers are only interested in going through the motions of a trip in a foreign land and fleece you for everything. In Pattaya, one is left to fend for himself and all the activities are charged indirectly. So one pays for the parasailing, diving and...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
MAnjinder Singh
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

PNR no. given 1 hour before Departure

Organization Name: Make MY Trip


Product/Service Description: FLT[protected]- from Delhi to Kolkatta

Date Of Purchase : 27, January 2009

Reason for Complaint : PNR no. given 1 hour before Departure

It''s regarding my booking id FLT[protected] . MMT generated and send an SMS of PNR no. one hour before departure of flight .
I had booked this ticket for Mr...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vinit rangbulla
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Fare related misinformation

Dear All, I had booked a ticket from Mumbai to Delhi using the webportal www.makemytrip.com. Amongst the set of flights shortlisted, I chose one which said 50% discount on the basic fare .

The flight no was G8152 Mumbai Delhi bearing PNR No: BVZ7UA dated May 09, 2009.

After a few days of booking the flight when I did not receive the credit as expected, i called up the customer support. On inquiring, I got the...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
P
Prashant
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Fraud Hotel Booking - No Refund!

To Whomsoever it may CONCERN,
I am 3 year old customer of make my trip. My login id is [protected]@yahoo.com

I am very disappointed with the last Hotel Booking I made. I call it a Hotel Booking, because as usual, I selected the Hotel Option, selected the City, specified the check-in and check-out dates and searched for HOTELS. On the search results, make my trip displayed showing 120 Hotels of 120. I clicked on Book...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
V
Vikram Mehta
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Wrong Commitment

I booked the below Ticket from Delhi-Mumbai and MakeMyTrip confirmed cash back of 50% on basic freight will be reimburse but after 55 days the amount has not been credited. they are cheated to the clients



[protected]@goair.in wrote:
>
> Go Airlines (India) Pvt. Ltd.
>
> Confirmation number: 6ZHO6U
> Receipt and Itinerary as of Tue-24Mar2009 17:34
>...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy